Thomson Airways Passenger Reviews and Thomson Airways Customer Trip Reports

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THOMSON AIRWAYS customer review :  6 October 2009 by J Prior   (UK)

BHX-PFO-BHX : outbound okay except old and dirty First Choice 757 with awful bright green leather seating. Return the worst flight we have experienced. Two male cabin crew were more interested in cultivating their own friendship during the whole flight. Dropped several items on floor when collecting meal trays but never bothered to pick them up, with contents of cups/glasses splashing those unfortunate to have aisle seats. Our previous trip in June (same route) was on a Thomson 757 which was a far more enjoyable experience. Fiasco over trying to book extra legroom seats, finally told none available but they would make note of my partner's height and "see what they could do". Only acknowledgement of this was on coach back to PFO where seats were reserved at front because we had a "special need". Disappointing overall but if you get the right plane and customer service get their act together then it would be an enjoyable experience.

THOMSON AIRWAYS customer review :  30 September 2009 by P Major   (UK)

Bristol to Dalaman and back. I have never experienced such minimal seat pitch on any flight, let alone on a four hour journey. The cabin crew are polite but seem intent only on selling their inflight goods. An airline to be avoided.

THOMSON AIRWAYS customer review :  28 September 2009 by D Williams   (UK)

Manchester to Funchal return on a B737. Flight punctual and aircraft clean, no IFE though. This is the second flight taken this year and on both occasions there has been a lack of customer care regarding seating. I travelled with an elderly parent with two artificial hips and therefore restricted mobility. On the first occasion, I prepaid for specific seats at a cost of £60 return only to discover on check in outbound that they had not been booked and been allocated to other passengers. Thomson's answer is to claim your money back on return to the UK. The same applied on the return sector despite Thomson s promise to re email the details. The refund was prompt and advised to request medical seats next time. So this time I arranged this via their call centre. Surprise - at check in not arranged and sorry the flight is full ! Same on return. Also I find their staff discuss their private lives whilst serving so annoying!

THOMSON AIRWAYS customer review :  18 September 2009 by A Magowan   (UK)

Belfast - Malaga return. I flew on a rather dated looking A32, legroom was poor - the only way I could get even slightly comfortable was to have my legs at an angle so I was encroaching on the footspace of my girlfriend or the unlucky chap beside me! I had paid for food and it was quite good - a typical breakfast of sausage, scrambled egg etc on the way out and for lunch on the way back, bangers and mash. Flight crew ok although it was clear they wanted to flog earphones, drinks, duty free before feeding those of us who were starving (not having paid the extortionate prices at Malaga airport). Paying to sit beside someone was something I hadn't come across before, I don't think even Monarch tried this one. Although on the outbound flight I entered the cabin to find people in the seats I'd paid to reserve, there was much faffing about by the crew before I eventually got my seats. Flight was no better than my experience on Monarch and miles behind the likes of BMI or British Airways. Watch your baggage limit. On the printed confirmation it clearly stated my allowance was 25kgs. However on the tickets they sent me out the limit was reduced to 20kgs. Luckily I was within 20kgs however I would have been in trouble if I hadn't pretended to be stupid when the check in guy at Malaga wanted to weigh my hand luggage too!

THOMSON AIRWAYS customer review :  17 September 2009 by N Batchelor   (Greece)

LGW - EFL (Kefalonia) A320 (First Choice livery). Check-in was quick, under 4 minutes, boarding on time although pushback delayed by 15 minutes, whilst we waited for a number of special needs passengers to be brought out to the aircraft. Arrival on schedule. Seat pitch whilst not overly generous was adequate for the length of flight. The breakfast was fresh and tasty and coffee hot. Cabin crew smart, cheerful and responded quickly to passenger requests. The negative would be that the headset socket in my seat was defective meaning that I could not watch the movie, had I paid for a headset rather than bringing my own I would not have been happy.

THOMSON AIRWAYS customer review :  15 September 2009 by A Linsley   (UK)

Doncaster to Dalaman with Thomson - for a no frills flight it wasn't that bad, check in was a little slow due to power failure at Doncaster and on the way back at Dalaman we had two security checks which made the queue very long and upset a few tired travellers. Boeing 737 did have high level screens for films which was a pleasant surprise. Being 6ft 4in tall the egroom was not great. One word of warning, duty free shopping at Dalaman airport is not cheap.

THOMSON AIRWAYS customer review :  15 September 2009 by L Taylor   (UK)

Manchester to Kefaloni. Quick and efficient check-in. Female Captain informative throughout flight, good legroom compared to First Choice and flight crew were also pleasant and friendly. Food served was not as good as other airlines we have flown. As I am not a frequent flyer I have little to compare Thomsonfly with other airlines however my experience was pretty good.

THOMSON AIRWAYS customer review :  11 September 2009 by Joan Campbell   (UK)

I booked my premium flight to travel to Jamaica this August with Thomson Airways. Premium seats were selected for extra room. Having been delayed at Birmingham for 4 hours with no explanation, I was not impressed to find I boarded a First Choice Carrier that was small and cramped! it was also overbooked so people who had booked economy seats were upgraded at no extra cost - whilst I paid an additional £175 for so called premium service? To top it all I was turfed out of my chosen seat because they did not have a rest seat for the co-pilot! There was no difference in the size of seats between economy and premium. Had it been clear from the Thomson Airways web site that I could risk travelling on a First Choice aircraft I would never have booked with them.

THOMSON AIRWAYS customer review :  11 September 2009 by M Watkins   (UK)

Return flight to Madeira. The cabin crew working from the rear of the plane were probably the most ill-mannered and unprofessional I have ever encountered. Their idea of humour was to whisper loudly what a shame it was that the plane was diverting to Manchester because of poor weather. Some passengers were taken in and kept asking if it was true, to the amusement of the crew. Loud discussions and laughter between themselves about what they had done the previous night and were going to do that night. One member had to apologise for the exceSsive noise they were making, unfortunately it was not sincere in the slightest.

THOMSON AIRWAYS customer review :  9 September 2009 by Roger Slade   (UK)

Just told that they are dumping Premium Economy on the London-Sanford run which we booked for May 2010. They should not advertise a service they must have known they could not provide - smacks of sharp practice. We are getting a full refund having spent an hour trying to get through on their 10p per minute phone line. We thought we would give Thomson a go but will never bother in future and have rebooked with BA.

THOMSON AIRWAYS customer review :  8 September 2009 by J Homfray   (UK)

Manchester to Las Palmas B757-200. Seat pitch acceptable for a 4hr flight and slightly wider than expected. Meal quite reasonable for airline food. Staff chatty and friendly. IFE broke down but they did their best to sort it out and got it running eventually. Return to Manchester was an Ex-First choice 757 plane. Seats hideously cramped, plane was messy , staff disinterested at best (who for most of the flight sat behind a curtain drinking fruit juice and blocking off one of the toilets). Impressed with Thomson - disappointed with ex-First Choice.

THOMSON AIRWAYS review :  1 September 2009 by Mark Rust   (UK)

LGW-Tenerife South return. A generally good experience with Thomson. Both flights on B767 aircraft. Legroom good for short/medium haul charter flight. On return we occupied the middle section of Row 17 where there is more legroom on isle seats due to only 3 seats in row in front. Aircraft clean. IFE good, with seat back screens although I prefer to read. Check in staff at LGW North Terminal friendly and efficient and... no queue! Cabin crew friendly and fairly efficient although there was a bit of a mix up with meals on return flight which meant we were waiting a long time for the meal. Initial bar service also started quite late. However quality of in light meals quite impressive. Based on this experience would use Thomson Airways again.