Sun Country- by Mauro Zampa

13 May 2008  Customer Trip Rating :

MSP-RSW return. Genuine concern and commitment to passenger satisfaction and overall customer service is something unheard of today, this airline does it better than most carriers. Comfortable flights left and arrived on time on modern, clean Boeing 737-800 with periodic updates from cockpit on flight progress. Well done Sun Country, I hope reps from the majors are reading this, they ought to take a page or two out this book for a change!

Sun Country- by C Watzke

19 November 2007  Customer Trip Rating : n/a

Nice terminal, relatively quiet and friendly, fast check-in, clean leather seats (a bit snug, but unless you're in first class, what airline isn't?). Inflight HOT sandwiches (and cookie) with leftovers cheerfully handed out by flight attendants. Flight on schedule, but equally important to me are the attitude and little things and they were tops. I was very impressed by the honesty and efficiency with which they handled the return of my husband's I-POD (left in the magazine rack at his seat on the plane). I reported it lost from home the next day and within an hour I got a call letting me know they had it and where to pick it up. Great catch by the attendant and great customer service by the office people who were friendly and helpful. The overall appearance is that the people who work for Sun Country are happy to be there. I highly recommend Sun Country Airlines. Keep up the good work.

Sun Country - by Mary Wall
20 March 2007

MSP-Puerto Vallarta. From the moment we checked in at MSP/HHH throughout the flight to PV and returning to MSP a week later we had a great experience with Sun Country Airlines. Flight attendants were consistently friendly on both flights. We have flown Sun Country many, many times and will continue to do so! I look forward to our next trip and flying with Sun Country Airlines!

Sun Country - by B Hinrichs
1 February 2007

MSP HHH to Las Vegas was perfect - departing and arriving on time. The return flight that was scheduled to arrive at MPLS at 1:00 PM on January 28th; however, it 12 hours late, arriving at 1:00 AM on the 29th. Fortunately, I have family to spend time with away from the airport - some passengers were at the airport 14 hours! I initially arrived at the airport at 6 AM to check my luggage, and then returned again 4 hours before actual departure - because it wasn't certain when the plane would arrive from MPLS, to unload/reload. What made the passengers most angry and frustrated was the fact there were no SunCountry agents at the desk. The delays were not posted on the electronic posting, so no one had a clue what was going on. One passenger finally called Minneapolis Reservations and requested that an agent come to the desk in Las Vegas and update passengers as to what was going on - this didn't happen until 1 hour prior to boarding. Positive side: Attendants were wonderful; food was hot, generous and appreciated.

Sun Country - by Matthew Chesterton
29 January 2007

I flew sun country to SAN from MSP and back and found SY to be the perfect airline for me. If they only had a Frequent Flier program, and flew to PHL, I would fly them all the time. When you check-in at SAN, you have to use the DL check-in position, and DL gates. You arrive at gate 38 and depart gate 36 in terminal 2. Great Airline!

Sun Country - by Virginia Miller
19 January 2007

My husband and I flew Sun Country 12-25-06. Early into the flight, an announce-ment was made that there was a CAT loose! We were all asked to look under our seats for the cat. The stewardess and the owner (a young girl) were crawling around in the aisle calling "here kitty". I was very upset, as my husband is extremely allergic to cats, usually breaking out in hives and having difficulty breathing. The cat was found under his seat, but luckily he was in the restroom at the time. I had no idea cats were allowed on the plane! The stewards were quite casual about the whole thing, only that "yes, cats were allowed but hadt o be kept in their cage/container at all times. My questions -- was the owner fined for letting the thing out ? What steps would have been taken had my husband had an attack? Should the other passengers been notified that a cat would be on board?

Sun Country - by S Douda
3 August 2006

Great customer service from the moment you check-in until the time you leave. Flight Attendants are always friendly, helpful, and smiling. They serve hot sandwiches and cookies on every Flight. Planes are new, clean, and have leather seats. Wonderful experiences with sending my children as unaccompanied minors as well. The kids were boarded last and walked by the Gate Agents to the Flight Attendants and shown to their seats. The kids thought the Flight Attendants were very nice. When they got on, the Flight Attendants introduced themselves, helped them with their luggage, explained where the restrooms were, and got them anything they needed. They were also seated with the other unaccompanied minors; and were able to talk and share coloring books and toys. The were taken off after all the other passengers got off and signed over by the Flight Attendants themselves. Very well done for only, $50 each way. Great service at a low cost. Great little airline!

Sun Country - by D Johnson
1 July 2006

LAX-MSP-LAX. My wife and I were very pleased with our flights. Friendly and helpful crew, comfortable 737-800, all-in all, found Sun Country better than Northwest for LA-MSP. travel. Only downside is red eye only, but will use again.

Sun Country - by Joyce Cadwell
24 May 2006

I just finished my 5th. business trip within 3 months, using Sun Country. I fly with a medical Neb for Asthma, and every time the bag was pulled for a check "Good going Sun Country" makes the passenger feel safer that they are doing their job. Even with some delays, they are far superior to the "other" scheduled airlines I have flown on. A pleasant customer service smile goes a long way. Keep up the good work.

Sun Country - by Wayne Roberts
15 March 2006

Had to opportunity to fly Sun Country for the first time and was very satisfied with the airline. Sun Country provides audio entertainment with either your own L/R adapter and your headphones or they will provide you one for $1. Some services cost extra but are reasonable. Costs: Can of beer (Miller or Bud) $3, Harder drinks (Like Long Island Ice Tea) $5, Traveler pillow and blanket (Yours to keep) $5. Sun Country is one of the best when it comes to the budget airlines, much better then Ted or Air Tran and the service was very friendly. The only problems were the lack of staff at MCO and how the tickets and boarding made you think you were flying Delta. Also the audio entertainment (All 8 channels) repeats every hour. Otherwise the staff helpful and friendly and flight attendants are first rate.

Sun Country - by Carol Peterson
21 February 2006

We have had occasion to fly Sun Country three times in the last year to three different destinations and home again. Each time has been a very pleasant experience. We are particularly impressed with the airport personnel at the Humphrey Terminal who are on hand to point us in the right direction and to answer questions, always with a friendly attitude. We experienced only one delay -- brought about by weather conditions. Many thanks, Sun Country, for being there!

Sun Country - by Ron Kuhlmann
14 January 2006

SFO-MSP-SFO : a very positive experience. The crew is attentive without being pushy and the value for money is extraordinary. Whenever the seat belt sign comes on there is a booming male recorded voice that makes James Mason's impressions of God seem second class. Since both flights were essentially overnights, this could be toned down a bit. Also, very few pillows for the flight timings. But these are very minor complaints and I will continue to use them when possible.

Sun Country - by R Erickson
3 January 2006

12/05. First time we flew Sun Country. Big disappointment. 45 minute delay outbound. 3 hour delay return flight. Captain used intercom to apologize for more then bumpy ride. Seating crammed more than normal coach. Counter clerk auctioning off unused 1st class seats on intercom in waiting area. Should be renamed "Slick" airlines.

Sun Country - by Rachel Ayers
21 December 2005

Minnepaolis to Seattle in December 2005. Direct flights, on time, friendly service, great hot meals, and the cheapest flight out there at only $200/ticket.

Sun Country - by Karen Pflepsen
20 October 2005

Flew Sun Country from Minneapolis to Las Vegas in October, 2005 and it was a great flight both directions. The flights left and arrived right on time. The staff was friendly and the electronic check-in was very convenient. I was very pleased with the meals served on both flights and I would absolutely rate Sun Country much higher in every category than Northwest.

Sun Country - by Don Monson
19 August 2005

I have flown with Sun Country 4 or 5 time in the last year and a half and have found everything to be 100% as promised and expected. My flights could not have been more trouble free and at all times have found the flight attendants to be very helpful and friendly.

Sun Country - by Dennis Doughty
25 July 2005

I have no complaints about the booking, the flight , or inflight service. I have been using Sun Country for several years during visits to the US. The only difficulty is check in at Delta Terminal at JFK, The procedure changes periodically. The lines one is to follow or the exact methodology of check-in are unclear and poorly marked. All in all a minor, but annoying complaint.

Sun Country - by Tammy L Chapman
23 April 2005

Booked a Sun Country flight for child 13 years of age - which carries an additional charge of $100 ($50 each way) for an unaccompanied minor. Lots of paperwork! List who is picking her up -- they must have a photo ID --- and so on. Flying daughter from Orlando to Minneapolis ... into and out of the Hubert Humphrey terminal. Return flight - was not satisfactory -- and Sun Country does not have signed paper - and daughter notes that no one helped her find seat, no one helped with carry on - and they left her to find her way off of the plane - and to her father -- who saw no one in attendance - and Sun Country does not have anything signed saying the designated person picked her up. So why the charge? Thank goodness it was a direct flight - and who monitors these things. What is the airlines responsibility regarding unaccompanied minors? The job was right on the flight out -- but they really blew it on the return flight ... forget about luggage and carry ons -- this was the most precious cargo they had on the plane (to me). Did they fumble the ball? No - worse, they didn't even know where the game was being played. And evidently couldn't find the ball if it was sitting right in front of them. Shame on Sun Country.

Sun Country - by Robert Abendschein

21 April 2005

My wife and I flew to Cancun from MSP on April 10th and returned on April 15th 2005. Flight was on time going to and was 20 minutes late on the return trip, only because of the back-up in Cancun. This was the first flight for my wife on a commercial arline and I personally do not like to fly but Sun Country changed our views on flying. Staff was very professional and had a smile for you without even trying. My wife really enjoyed her first flight, I still do not like to fly but when we take our next vacation, guess what, Sun Country will be the first choice. We were totally impressed with you! Thank you for helping make our vacation a most memorable one!! Keep up the great effort!

Sun Country - by Linda Long

1 February 2005

I have enjoyed flying Sun Country each time I have flown to Minneapolis.! Flight times are good and rarely delayed, service great and the sandwich is a nice touch! I recommend Sun Country highly and only wish they had more flights. Due to the low cost I can travel to visit my grandchildren more often, whenever I have a 3 day weekend!

Sun Country - by Tammy Rausch

20 January 2005

I would like to share our opinion on Suncountry's methods of changing flight times. We had booked a flight in early in Sept for travel in Jan from MPS to Cozumel. Times were great - then they changed it on Nov 5 - and now they changed it again. We arrive in Cozumel much later Saturday, so we feel SunCountry has cheated us out of 1 vacation day. Also we leave very late the following Saturday. Check out is 12pm and our fight leaves at 8pm so this means we will have pay for 1/2 day stay at the hotel and we will not get into MPS till 1230am Sunday. I don't not think that this is a fair system. We agreed on the time and it worked for our schedules now Suncountry ahs messed things up!! We have never had this happen before!!

Sun Country - by Ron Kuhlmann

23 November 2004

SFO-MSP-SFO Nov. 18-24. Once again I was pleasantly surprised by the flights. The crews were friendly, personable and interested in interaction with passengers. The flight to MSP was on a Transavia 737 with seating pitch designed by Atilla the Hun but I had 3 seats so was able to stretch sideways. I continue to be favorably impressed - especially given the fare.

Sun Country - by Ron Kuhlmann

20 October 2004

MSP-SFO. Flight worked perfectly with schedule requirements and was only $100 as opposed to much more on NW. MSP signage for Humphrey Terminal leaves something to be desired but the overall flight experience was equal to any on a legacy carrier but perhaps with a better attitude. This was my third flight with Sun Country and I have no complaints.