Sun Country Airlines

✅ Trip Verified | My flight from North Carolina to anchorage Alaska: after reading 9 pages of bad reviews all from June and July of this year with the exception of 2 good/alright reviews to say I was a little worried was an understatement. As you read your reviews you will see a lot of terrible customer service and cancelled flights (which what I most nervous about especially flying with a 3 and 6 year old.) Our first flight was from North Carolina to Minneapolis was on time. The customer service at the gate and ticketing counter was very friendly..it was the same person at both! No snacks are offered but it was a shorter flight at around 2 hours and 45 mins. But we did get a beverage! There were charging ports located at the bottom of the seat in front of you. Mine worked my husbands did not but no big deal! The flight attendants were not overly nice. But more acted like they have had worked so much and we’re tired but they weren’t rude. Our flight got in on time and out of Minneapolis our flight left on time to Alaska. This flight from Minneapolis to Alaska was a bit longer at 5 hours and 48 minutes. The airline did not provide any sort of snack but did give us 2 drinks throughout! I do have to mention you can buy snacks from them. From my experience this is a very budget friendly airline. There is no inflight wifi to purchase and no screens on the back of the seats but with tickets being much less and total flying time less it’s a good airline to use! Thus far I have had no problems and want to thank Sun Country for a good experience flying to Alaska! Now our return flight from Anchorage to North Carolina. The flights were about the same no delays and a great flight staff from anchorage to Minneapolis! Overall I had absolutely no issues flying with Sun Country and as a “budget” airline they completely meet expectations!

Not Verified | Don't ever make your rental car reservation with your plane reservation from Sun Country! Instead, make your car reservation directly with the car company. I made the mistake of reserving my rental car as part of my Sun Country flight reservation. As a result I ended up having to pay for 2 rental cars even though I used only one, costing me an extra $600. Here's what happened. I flew to my destination and went to the rental car counter (Budget), but the line was 25 people long and after waiting an hour, the line advanced only 4 people. At this rate, it was going to take another 4-5 hours before I got my car. I had a meeting I needed to attend in 2 hours, so I decided to cancel my reservation with Budget and instead reserve a car with a different car company. But Budget wouldn't refund me my money because Sun Country had not yet given the money to Budget, and Sun Country would not refund me my money because they said you have to cancel at least 2 days in advance! So I lost the money I gave Sun Country for the car rental. Don't make the same mistake I did!

✅ Trip Verified | I previously flew with Sun Country for a nonstop to Minnesota, no problems whatsoever, back in 2021. This time around, I am choosing not the fly with them again. Although the flights are reasonable (that’s what you would think), you make up for that in other fees. If you’re a solo traveler with no carry-on on checked luggage needed, you may have no issues. But if that is not the case I’d advise paying just a bit more for another airline. Included with the flight ticket is one personal item, a carry on or checked bag is $45, and every other bag is $35 after the first. Keep in minds that if this a round trip that’s $90 both ways. In addition, they will have you pay extra for seating near your group or other travel persons, and if you can’t afford that cost starting at around $9 extra per seat, you will be seated at random. Does not matter if you purchased the tickets together, they do not observe that, whereas other flights will. Even with age, doesn’t matter how the child they will split you up and you would have to take your chances requesting seats together once you get to the airport. Another little hiccup is that they don’t have an assigned gate when you check in early for tickets, and you have to go to the flight board to check that, this may not be an inconvenience for most, but for me I just didn’t take that too well, when other airlines provide you a gate , more often than not when you do early check in 24 hours within departure. Needless to say, I should have paid the extra $40 per flight (with personal item and carry on included) instead of choosing this cheaper flight, because I more than made up for it in the long run. Won’t be flying anymore, but thank you for getting to my destinations safely.

✅ Trip Verified | It's not worth it! Sun Country Airlines canceled my flight on the same day, with less than 12 hours prior departure. It was the last one from that airline that day so I had to purchase another flight with a different company. I ended up paying 3 times more. They reimbursed the canceled flight but they refuse to reimbursed the one I had to purchase because of their cancellation, even though my lawyer sent them a letter. So the trip ended up being more expensive that if I had chose another airline on the first place. I am never booking with Sun Country Airlines again, it's not worth the stress and inconvenience.

✅ Trip Verified | Purchased 4 tickets online. Wife and myself, one child and her friend. While boarding my wife and myself were ahead of our two kids, we passed the ticket counter with our carryon's and proceeded to our seats. I get a text from my kid saying they stopped them from boarding because they had to pay for their carryon. Sun country charged them $50 per bag on the spot. On the return the kids went solo as my wife and I stayed three extra days. The girls were stopped again and charged $60 per bag. On my return with my wife no one stopped us and we walked in with our carryon's. Why were the un accompanied kids charged for their carryon's? Sun country, I will not fly your airline again and will not recommend it to anyone either.

✅ Trip Verified | First our flight was delayed, then after sending us up and flying for an hour they sent us back because apparently our plane needed scheduled maintenancey. After returning to Dallas we waiting in the runway for hours. Our flight was scheduled to arrive in Cancun at about 12:50. It is 1pm as I type this, we have not been informed of anything, have not moved are just smelling air plane fumes, and have had our vacation start off terribly. I thought that it would be a cheap alternative to American Airlines but I think paying that extra for less delays will be worth it. Save yourself some time and fly another airline if you’re going to Cancun from Dallas.

Not Verified | The worst plane maintenance available, on a brand new jet they alternately froze us then cooked us at least 4 times in a 3 and a half hour trip and gave the excuse that "it is a brand new plane" so we are still working out the details. Really? Do you think maybe they could figure it out before putting it into service? Do they think the same way about maybe the landing gear as well? Or the bolts that hold the seats down? Don't even ask what is going on with the temperature because the "experienced" flight attendants are not going to lower themselves to taking care of the problem, they just say they have notified the captain about the issue and they will glare at you if you ask more than once. On the next flight my air controls didn't work at all but I still had a cold blast of air coming down my neck for 3.5 hours and again no sign of help even after I asked what's going on with the air flow. I had to hide in the forward rest room and block the air vent in there to get respite. Very uncomfortable. This last trip (or non trip) was the straw that broke the camels back. I arrived as I usually do early by at least 1.5 hours and waited at gate 16 even though the marquee read 'FRONTIER AIRLINES TO ORLANDO FLIGHT 1194 TIME: 8:42 STATUS: NOW AT 9:02' which meant to me that my flight was probably delayed, so when I inquired I was told my flight had boarded and they gave my seat away even though no effort was made to call my name which is easy to do. I have a very distinctive name. By then 4, count 'em, 4 agents were busy making sure the plane was full and couldn't accommodate me. Even though I later found out they still had one seat available when my partner inquired with the home office. On top of that they tore up my boarding pass so I couldn't show it to bolster my complaint. I also turned in a lost purse during my wait time to gate 15 so that would prove even more I was there at the gate and ready as was another fella who was also denied boarding. I can't tell you how much arguing ensued when all this came down. If the agents had put in half as much effort into making this right as they did arguing and accusing me of being absent, I would be at my cardiologists office on Tuesday morning in Chaska, Minnesota as I was supposed to be. As it stands they re-booked me for 6-21-23 and my ticket has been messed up price wise now and I can't figure out how a round trip on your airline is $782.91 when it should be no more than $300 to $400 or so, no checked bags, just one carry on and one free one. I will call at 7 a.m. on Tuesday the 20th and attempt to get some satisfaction out of the front office. All in all a very poor showing on Sun Country's part and to boot a lot of accusations and arguing on the agents part, when they still had my seat available. The gal on the phone at your office says there were no notes about this transgression on the logs, but hopefully by tomorrow something will break. I really miss the red headed fella who was so personable and professional every time I flew out of San Diego, I hope he does well in Denver. Disappointed in San Diego.

Not Verified | Amazing airline. But some things to work on. The carry on bag size is too small and the price to buy an over head luggage is to expensive. It’s a perfectly fine airline except for that. I recommend this airline if you are going for no longer than 3 days. If not I recommend Delta, They had amazing service and that experience was amazing

✅ Trip Verified | They delayed our flight 5 times. Then they decided to just straight up cancel the whole flight and reschedule it for the next day. It would be understandable if the weather did not permit a safe flight. But the weather was amazing...clear skies...low wind...it was a beautiful sunny day. We attempted to get a refund for our all inclusive hotel that was already paid for because the deadline to cancel for a refund had already passed. We submitted pictures of our expenses via email and explained that the cancellation on their part was not weather related. Their response......our policy states that we do not reimburse for the loss a hotel room due to a cancelled flight. The flight attendant on flight 558 was absolutely horrible!!! Yelling at women and children trying to use the bathroom before the flight was scheduled to depart. Arguing with senior citizens and just yelling.....do not argue with me! Horrible first experience on this flight. Will not recommend to anyone.

Not Verified | This airline should be ashamed of their poor customer service and business practice! I drove 70 miles and paid for parking and an Uber ride to the airport only to be told, while checking my bag, that my flight had been canceled. NO TEXT, NO EMAIL, NO NOTIFICATION, WHATSOEVER! The Sun Country agent told me to exit the line and that I had to reschedule or get a refund, also to be told that the only flight going to the same city wasn't leaving til 5pm the next day, which was already full. This airline canceled a flight at the last second and obviously had no plans to accommodate anyone. I was flying to see my grandfather in hospice care, my money and more than anything, my time was utterly wasted. Time I'll never get back and Sun Country did nothing but show a blatant disregard for their PAYING customers. No voucher will make this right! Not that it was even offered! I travel by airplane at least once a month, and I've never been treated so poorly! I will never fly Sun Country airlines again! Unreliable and the worst customer service I've ever encountered!