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PIA Pakistan International Airlines Passenger Reviews and Customer Trip Reports



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PIA Pakistan International Airlines customer review :  8 September 2011 by O Iqbal   (Pakistan)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

KHI to Colombo return on 737. Had riots in Karachi, flight delayed by more than 5 hrs but the commitment shown by the staff was appreciated. In absence of stewards, another cockpit crew served the passengers. Food was good. However, the aircraft's condition was not what we would have like to see.


PIA Pakistan International Airlines customer review :  2 September 2011 by Taha Jawed   (Pakistan)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Lahore to Karachi. B777-200ER's. Nice aircraft, friendly staff, food quality was decent with a 10 mins delay on departure. Overall a nice service.


PIA Pakistan International Airlines customer review :  25 August 2011 by Faisal Masud   (Pakistan)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Islamabad to Karachi B777-300ER. Ample leg space, good meal. Crew was polite and in-flight entertainment ok although not very entertaining. Seats were what you expect in Economy.


PIA Pakistan International Airlines customer review :  22 August 2011 by T Khalil   (UAE)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

AUH-KHI return. Leg room was very good, food ok - PIA still offering food on a 2 hrs flight. Cabin crew attentive and co-operative. Entertainment was non existent.


PIA Pakistan International Airlines customer review :  26 July 2011 by Muhammed Ali   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

PIA has become very expensive. Staff give the impression that they do not want to be there. I was told one change of date was free, but was charged Rs8,000. My seat selection was unavailable but the plane was half empty. Plane was showing a lot of wear and tear. Delays are a normal, they think nothing of a 2/3 hr delay.


PIA Pakistan International Airlines customer review :  19 May 2011 by M Cheema   (Pakistan)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

An A310 Islamabad to Leeds Bradford. Pre departure was smooth. Seats angled lie-flat and comfortable. Flight attendants were very helpful, food good. Only negative point was that IFE was poor. PTV's only showed the map as well as only 4 other movie/channel options. I would recommend it as you get an excellent value for money.


PIA Pakistan International Airlines customer review :  11 May 2011 by N Haroon   (Pakistan)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHE-LHR on B777. Smooth check-in, excellent staff. The thing that PIA could improve on is the availability of Continental meals. By the time the crew reached the back rows, it was no longer available. The choice of movies in the IFE is old.


PIA Pakistan International Airlines customer review :  9 May 2011 by Nadim Alam   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Premium Economy

Karachi to Lahore Economy Plus. Check in easy enough at Awards Plus counter. A319 which had 3 classes, clean enough and legroom acceptable for this sub 2 hour flight. Crew were pleasant and flight was full. Standard fare of chicken sandwich and kheer, hot and cold drinks. Lahore to Karachi food standard fare and service was pleasant enough.


PIA Pakistan International Airlines customer review :  27 April 2011 by C Tin   (Hong Kong)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

BKK-HKG. Plane very old inside and seats creaky, TV blurry. Flight was fine, check-in was quick, most passengers were already on the plane from Islamabad. Staff friendly enough and food was ok from BKK. Waited a long time for the bags upon arrival.


PIA Pakistan International Airlines customer review :  16 March 2011 by W Khan   (Pakistan)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Karachi-London. Boarding was chaotic with pushing and shoving. Once onboard, cabin crew were polite though more involved in looking after VIPs traveling on the flight. Food average and some items were too spicy, the toilets were a disgrace. They were dirty and wet and no soaps for washing hands. Had to remind the crew thrice for it. IFE was outdated. Flight was delayed out of KHI over 2 hours. All in all a very below average flight.


PIA Pakistan International Airlines customer review :  20 November 2010 by Y Shaikh   (Canada)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

YYZ-KHI. I made a request for a special meal (non-dairy veg) well in advance of the flight and reconfirmed with PIA prior to my departure. On the flight I was served lamb for dinner and chicken for breakfast. I ate two small salads during this 16 hour flight and the flight attendant insisted no special meal had been provided for me. Cheap tickets but I guess you get what you pay for.


PIA Pakistan International Airlines customer review :  23 June 2010 by H Hamid   (Pakistan)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Kabul to Islamabad, old Boeing 737-300 looked like it had no maintenance for weeks. Inflight service was alright, crew were professional.


PIA Pakistan International Airlines customer review :  6 March 2010 : by Fahad Ellahi   (Pakistan)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Lahore-Barcelona return. Crew friendly and attentive with nice traditional uniforms, bringing soft drinks round. The inflight entertainment was really poor on the B777-300, economy class seat has best recline angle of any economy class I have sat in. Adventurous food menu - spicy curry. The entertainment is really bad so make sure you pack a book or magazine!


PIA Pakistan International Airlines customer review :  29 September 2009 : by Ahmad Junaid   (Saudi Arabia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Riyadh-Lahore return. Cabin clean and maintained, Crew was well mannered and groomed. Need to work on seats as they were rather uneasy to sit on.


PIA PAKISTAN INTERNATIONAL review :  28 July 2009 : by Shawn Walker   (Canada)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Toronto-Lahore Satisfactory legroom. 16 minutes into flight the economy class toilet broke down, crew let us utilize the Premium economy area Bathroom. Inflight Entertainment not so good a few Hollywood moviesbut after an hour most everything was either static or really bad video with static audio. My headphones with the foam padding removed and left speaker not working. My Air Sickness Bag was already used but the flight attendant swapped it with a seat that was unoccupied for the flight. Lunch served warm, it was not bad. Fellow passengers sometimes asked me if they could swap their seats with me which was astonishing. Overall if you seem to have PIA as the only choice, take it but if there are other airlines to choose from, forget PIA.


PIA PAKISTAN INTERNATIONAL review :  13 July 2009 : by David Redford   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-ISB-LHR Business. Check in at T3 fine, Servisair lounge comfortable, lie flat seats on 777-300ER, meal and soft drinks adequate but unexciting (can carry on own alcohol if you wish) On time arrival at ISB despite 30 min delay leaving stand. Two hour delay on return flight. Overall a competent, adequate but unspectacular experience.


PIA PAKISTAN INTERNATIONAL review :  1 June 2009 : by A Baig   (Pakistan)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

KHI to MAN return. Check-in was quick and organized. Free newspapers, pillow and blanket service. Enough space between seats even in economy with personal screens, though limited movies, cabin interior was clean. Cabin crew appeared well groomed. The announcements during the entire flight were adequate. Order of soft beverages and meals served met my expectations. Variety of soft drinks satisfactory and the meals offered tasted good and quantity was sufficient.


PIA PAKISTAN INTERNATIONAL review :  22 April 2009 : by Nishat Haroon   (Pakistan)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHE-LHR-LHE. Both flights were on new 777 aircraft. Seats relatively spacious for economy, clean and nice cabin, arranged 3-3-3 and equipped with large on-demand video/audio system - although it does tend to freeze quite often. The flights were around 50-75% full on both legs, so everybody got to spread out across the cabin and several window rows towards the back only had one person for 3 seats. Food outbound was good with a choice of lamb and fish for the main meal. The return leg was not as good with a hot meal Chicken/fish and light breakfast choice before landing. Crew were friendly and attentive with one lady who was a notable exception. However, check in staff at Heathrow very slow with long lines.


PIA PAKISTAN INTERNATIONAL review :  7 April 2009 : by Atiq Rehman   (Pakistan)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ISB-MAN-ISB. Outbound trip left on time, aircraft 777 clean and new, staff helpful, flight about 70% full. Return Trip overnight got 4 seats in a row, ife mediocre with few choices. Food and soft drinks plenty, a bit spicy for European palate. People left seats on landing even though the aircraft was still taxiing.


PIA PAKISTAN INTERNATIONAL review :  17 March 2009 : by E Farooq   (Pakistan)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

JFK-LHE Business. Smooth check-in. No special boarding announcement to Business passengers. Onboard the B777 with a 2-2-2 configuration Business product is up to average standards in the market. The not fully flat seat is confortable in most positions except the most extended one. Food service attentive and enjoyable including soups and salads but nothing gourmet as promoted. Entertainment selection offered choices but limited for such a long flight. Toilets clean and crew professional and attentive. In general, Business is an acceptable and enjoyable experience, similar to US carriers' products but without the refinement and class of Business levels with carriers that try to go out of their way.


PIA PAKISTAN INTERNATIONAL review :  28 February 2009 : by J Tan

Trip Rating : 7/10

Score 7 out of 10

KHI to LHE. Ground agents polite and helpful. Security check very thorough. B772 LR was almost new, personal IFE in economy and a full dinner was served. Quality of food was good and tasty. Inflight crew also cheerful.


PIA PAKISTAN INTERNATIONAL review : 31 October 2008 : by Mohammed Ahsan

Customer Rating : 3/5

3 Star Rating

Man-Isb B777-300ER. The flight was nice, fantastic seats. The food was not bad, good IFE with good movies to watch. Isb-Man B777-200LR was one of the worst flights ever! The seats weren't as good as the B777-300ER and the cabin was dull and depressing. I could hardly push my seat back no the recline and the seats were cramped, and I'm only 5"2. The food was again not bad and the flight entertainment was rubbish.


PIA PAKISTAN INTERNATIONAL review : 27 August 2008 : by Mohammad Ali Dada

Customer Rating : 4/5

4 Star Rating

LHR-KHI-LHR route. Both legs were great. Flights on time, new 777s, very decent IFE (much better on the 777-300) and great meals. Crew professional but could be a bit friendlier. And what really set them apart is the 40kg per PAX baggage allowance! That’s one critic eliminated and one satisfied customer created.


PIA PAKISTAN INTERNATIONAL review : 4 August 2008 : by F Ahmed

Customer Rating : 4/5

4 Star Rating

LHR-KHI-LHR Economy Boeing 777-200ER. During the 8 hour flight we received 2 hot meals of good quality and plenty of opportunities to get a soft beverages. PIA is a dry airline being muslim country but they do not object if you bring your own bottle. Light sandwiches are available during other times should you need a snack. IFE is a little lacking even though screens on every seats with only few movies shown and then a couple of short programs (some in English, others in Urdu). Toilets were clean and crew attentive.


PIA PAKISTAN INTERNATIONAL review : 23 July 2008 : by K Jabbar

Customer Rating : 4/5

4 Star Rating

Dhaka - KHI Business Class. Airbus A300 clean and cabin crew professional. The food was not great. Flight attendants came around often with water or juice. IFE pretty decent although it took me awhile to figure out how to navigate through the controls. Do have to comment that both of our headsets were missing the foam padding on the ear phones of the headsets and since the headphones are integrated into the center armrests you could not ask for a new headset.


PIA PAKISTAN INTERNATIONAL review : 29 April 2008 : by Waqas Rafiq

Customer Rating : 2/5

2 Star Rating

ISB-MAN. I was travelling on Pakistan International Airlines and was disappointed with the meals served. On the flight we were served two breakfasts. Many passengers asked cabin crew and they replied in a unprofessional manner that we have changed our system now and do it for all flights.


PIA Pakistan Int'l review by Syed Ali

23 April 2008   Customer Trip Rating : 3 Star Rating

LHR-KHI return. LHR-KHI staff was rude and didnt pay any attention to any passengers requests, food / meals acceptable. KHI-LHR totally different, service as good as leading airlines. Offered free papers, served drinks/water throughout the journey.

PIA Pakistan Int'l review by Esha Haroon

23 April 2008   Customer Trip Rating : 3 Star Rating

DXB-Lahore on an PIA fully packed flight. Check-in fast although they couldn't assign me any aisle seat. Ended in a seat in the middle of the aircraft. Boarding on A310 not very well organized, ending with a 30 min delay. Service efficient and friendly. Meal quality OK, but I can see some cost cutting measures like the absence of proper cutlery, served in paper cups. Dinner is always the same for 1 year. Captain updated on flight status twice and apologised for delays. However,no in-flight entertainment of any sort at all.

PIA Pakistan Int'l review by Z Aslam

27 March 2008   Customer Trip Rating : 4 Star Rating

ISB-LHR business class on 777. Comfortable sets, not as good as on the BA, but had a good sleep. Service, food and drinks OK. Crew attentive and professional. I never use the IFE. PIA arrivals lounge at LHR is nice, great showers.

PIA Pakistan Int'l review by Mohammed Younis

14 March 2008   Customer Trip Rating : 4 Star Rating

LHR to Islamabad and impressed with the new 777. Food was ok and inflight entertainment was very good for once. Found the cabin crew very helpful and polite. I think PIA could to better with more branded gifts inflight.

PIA Pakistan Int'l review by Fahad Yaqoob

6 March 2008   Customer Trip Rating : 4 Star Rating

Economy class LHE-LHR. We found staff to be quite friendly and professional. There was ample legroom although the seat did feel a little narrow. The food is fine and there is an ample selection on the entertainment program but less than competition. Toilets clean and rounds by crew with water / juices etc.

PIA Pakistan Int'l review by R Zaidi

30 January 2008   Customer Trip Rating : 3 Star Rating

Lahore to Karachi on a 747-Combi - pretty old plane. Flight was great, but leg space in upper deck, which is supposed to be Economy Plus (and charge extra) was the same as economy. Food decent. Crew passive but not impolite. In the older 747's its better to sit in the main Economy cabin.

PIA Pakistan Int'l review by Arzoo Masood

10 January 2008   Customer Trip Rating : 4 Star Rating

KHI-LHE Economy class on 777. Excellent legroom and - for a domestic service - generous meals for 1.5 hour flight with two choices. Friendly and professional crew, clean cabin, both flights on time. Although personal TV screens were fitted, there was no IFE available which is very strange.

PIA Pakistan Int'l review by A Ali

10 April 2007   Customer Trip Rating : n/a

Travelled economy plus to Lahore from Mnachester, Lahore to Bahawalpur the following day. Boeing 777. The seats were more comfortable than economy and service was excellent. Hot food, friendly stewards, and great IFE. Cabin crew were attentive, catering for the needs of my 2 year old daughter. Lahore to Bahawalpur was better experience as the plane was half empty. Return journey the same. But the accommodation for the transit passengers was not good.

 






 
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