Pakistan Intl Airlines

✅ Trip Verified | Birmingham to Islamabad. Travelled Premium Economy - meaning you travel in the old Business Class seats but get none of the other extras that you would expect on other airlines. Check in at Birmingham was a nightmare in that the luggage allowance is 50Kg and the "safe" weight is 23Kg (as stated on the tickets) so this necessitates three pieces of luggage? When checking suddenly informed, only 2 pieces of luggage allowable! Check in lady advises we cling wrap two suitcases together. Much tooing and froing getting the weights ok then spending £17 on clingwrap. Only to be told that the luggage was now deemed "overweight" so we had to take to outsize counter! Dragged them there. By now, no time to visit free lounge was at far end of terminal. Onboard seats comfortable and extendable to near flat. Service was good, with attentive and polite staff. Food acceptable, and large portions but preferred my Pret baguette I had purchased in the terminal. No entertainment, nothing! If you could put the screen on, all the channels are blank! Make sure you bring your own screens with you and plenty of power banks as there no plug points. Cabin - hot & clammy - no way of getting any cool air as there are no vents.Lucky by product of being so hot, managed to actually sleep. On disembarking - no special treatment. Service has improved but every thing else is lacking, food, entertainment and state of planes.

✅ Trip Verified | My March 2020 booking from Islamabad to Skardu was cancelled without any advice and I have been contacting the Airlines by myself via various possible communication channels for more than one month up to now but I have never got any response from it. How can I get paid money and compensations for any additional costs such as non-refundable accommodation I booked and already paid back and complaint it.

Not Verified | I have recently flown from Toronto to Lahore using PIA (Pakistan International Airlines). Overall my experience with the plane and airline have been decent. The service and boarding took a bit long however it was eventually completed with no issues. The plane takeoff was also quite smooth and the majority of fly time was good. We only ran into some turbulence once and it only lasted for a minute. Food was given out at usual times with decent quality (Rice, chicken, coffee, water, desert) the food was decent and it satisfied your hunger for the most part. The rest of the flight was mostly smooth with everything mostly being average. See my opinion on each of the categories below.

✅ Trip Verified | Manchester to Islamabad - check in at airport was fast and organised. Inside the plane it had very dated cabin look. Blankets and cushions were available. It was a full flight. One of the toilet did not work and was flooded. Cabin crew had no manners and were rather rude. Dinner was tasty and breakfast was also good. Landed 30 minutes ahead of schedule which was great. Return flight to Manchester departed Islamabad on time. On return flight cabin crew were more professional and took good care of passengers. I made a request for something which was immediately fulfilled. Food was tasty. No inflight entertainment as tv screens did not work. This made the journey rather boring.

Not Verified | Executive Economy, PIA is offering business class seats at the rates of economy class. After reading the description of executive economy from PIA, I upgraded my ticket to executive economy for my return flight from Islamabad to Dubai at the cost of 27000 pkr on top of what i had already paid for economy ticket. Lounge at Islamabad airport was acceptable, Very disappointed once boarded the plane, No audio or visual entertainment, Seats were same as economy with bit of extra legroom only, no business class seats as advertised, just a flimsy little curtains dividing front 12 seats from rest of cabin. Meals were bit better then economy, staff was good. Certainly not worth paying for. I hope PIA will one day get its act together again.

✅ Trip Verified | Manchester to Islamabad. Check in was OK at Manchester airport. Business lounge was just a joke. Street vendors probably offer better variety of food then what was available on business lounge. Very dull, old, and tired looking place. Obviously no inflight entertainment. Staff was good. Food was good although we were expecting buffet style cart with different food. Upon return from ISB to MAN, business lounge was much better than one at Manchester and offered a lot more variety of snacks and drinks etc. However, the meal served in business class was so bad.

✅ Trip Verified | I travelled from Manchester to Islamabad. I found the airline has improved a lot. The cabin crew were excellent, friendly and professional in their service. It looks like this airline is improving steadily

✅ Trip Verified | Karachi to Quetta. A short haul domestic flight of about one hour. I travelled from this airline after about three years gap. I would say I feel that the punctuality has improved along with some improvement in the services. But aircraft was old and they need to buy new ones. There are too many announcements in the cabin. Overall, it was fine.

✅ Trip Verified | Went to Islamabad from Manchester in June and returned to Manchester in July 2019. 8 hours of torture, to put it politely. Broken / filthy seats, no in-flight entertainment as nothing worked and just 1 newspaper was given after few requests.

✅ Trip Verified | From London to Kabul my baggage was lost for a week. I had to go to the PIA office daily to find out where my bag was. It was delivered very late. From Kabul to Islamabad, flight got cancelled. I missed my flight from Islamabad to London as a result of that. While I was running around together with other passengers to find out what to do, PIA offered no help at all. I am now stuck in Kabul while writing this review. Please avoid Pakistan Intl Airlines.