Air Pacific Passenger Reviews and Air Pacific Customer Trip Reports

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Sydney to Nadi return. Our outbound flight was delayed 3 hrs and the food was terrible. The inflight entertainment was a selection of movies and the system worked intermittently. According to resort staff Air Pacific have a shocking on time record. The trip home today was no different except it was on time. I did not eat my processed chicken and egg muffin for breakfast. Staff were OK, but not like the happy friendly Fijians I met while on holiday.

Sydney to Nadi. There did not appear to be any air-conditioning. It was very very warm from the moment we entered the plane until we got off. The food was very substandard. Service levels have certainly dropped.

Very satisfactory. Both flights Honolulu-Apia return left on time, return flight arrived early. Planes (Boeing 737, 3x3) seemed to be in very good condition. Entertainment worked fine, TV monitors suspended at intervals, no seat-back screens. Full meals were good.

Nadi-Sydney. Old 747, with personal entertainment unit not functioning well enough to view all channels and volume not loud enough to hear with standard headphones. Breakfast was not really business class standard.

Auckland-Nadi. Seats were old, but appeared to have been reupholstered. Flight crew very friendly. Meal delicious. The personal entertainment screen was difficult to get out of the arm rest, mechanism needed servicing. The choices available were limited.

Although a full service airline, we enjoyed a plane 20/30 years old but not the service quality from those days. 2 seats were blocked off due to trim falling off, a toilet door bolt taped up with 'do not use', the food looked awful and didn't dare try. LCC service except check-in bags not charged. Overall very average.

Melbourne to Nadi B767-300. We were served a meal as soon as the flight levelled off and it was awful. 3 hours into the flight, I asked an attendant for water, I had to wait 30 minutes and when I pressed the courtesy light, the FA said she would be with me shortly. 10 minutes she appeared with a warm bottle of water with an unpleasant smile. Thirty minutes before landing there was an announcement that the bar was closed. Air Pacific advertises itself as a full service airline, however the service on this flight was that of a limited service airline. I have been travelling to Fiji for 22 years and service has certainly declined.

Seattle transfer through LAX to Nadi, Fiji. The only airline that flies to Fiji from the USA was Air Pacific and they are the worst. Our original flight going home was 9pm Tuesday - Air Pacific canceled the flight at 5.30pm Tuesday and didn’t notify anyone. We got to the airport to wait in line for over an hour to get our vouchers. The flight rescheduled for 0600 Wednesday and we waited in line for two hours to get rebooked (airport was unorganized and complete mess). Air Pacific agents allowed us to carry on our bags but airport security wouldn’t let us carry on our bags because we were over their ridiculous 7 kg limit – our bags were the right size but a bit overweight 9 kg and 11 kg but we had nothing but original clothes we carried to Fiji! The plane was delayed another 6 hours after we boarded the plane, so we de-boarded and waited. Total delayed time of 16 hours plus missing our connecting flights which Air Pacific said they would re-book but failed to deliver on – we worked it out with our connecting airline Virgin America which was great about re-booking us. I highly advise not flying Air Pacific and they are the only reason why I will think twice about going back to Fiji.

SYD-Nadi return, both sectors on B747. Staff friendly and attentive but food was inedible. Air Pacific economy catering seems to like processed chicken meat. I suggest people take their own food on the flight. IFE dated and not a great selection of films, mostly cheap US entertainment. On both flights my youngest daughter had a defective sound system but staff said that they were unable to rectify the problem.

Trip Rating :  7/10

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Business

Trip Rating :  6/10

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Business

Trip Rating :  0/10

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Economy

Trip Rating :  7/10

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Economy

Trip Rating :  0/10

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Value for Money:

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Business