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Air Pacific Passenger Reviews and Air Pacific Customer Trip Reports



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Air Pacific Customer review :  20 December 2012 by Clarence Prakash    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew out Nadi on Tuesday 18/012/12. Ground staff were helpful. Flight crew and service very good given the circumstances. It would have been have nice if senior management were on hand to help staff on ground. Will fly any time with Air Pacific.



Air Pacific Customer review :  14 December 2012 by R Rathi    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from LAX to NAN and back. TVs don't work. Food is pathetic. Cabin crew disinterested. NAN check-in is long lines with unfriendly staff. Less than 1kg in excess will be charged. Had to remove clothes from checked bag and put in carry-ons in front of people watching you.



Air Pacific Customer review :  14 December 2012 by Mark Coia    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight SYD-Nadi on 7th Jan 2012. Flight was cancelled and ground staff unhelpful. Contacted the reservation team in Fiji, that appeared helpful at first, but were really were not accommodating. Had to book alternative flight to reach destination. My return flight from Nadi to Sydney was with the carrier, on a Boeing 737-800. The flight was mediocre, nothing memorable. Staff pleasant enough, but not above the call of duty. The Customer relations sector are very difficult to deal with.



Air Pacific Customer review :  5 December 2012 by Ashlee Smith    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight home from Fiji to Sydney was scheduled for 9am, it was delayed 2 hours and ended up being delayed 7 hours before we left at 4pm. Our flight broke down in Sydney and they didn't have an aircraft for us. Once they had arranged an aircraft it wasn't even Air Pacific, it was a Portuguese airline. We arrived in Sydney at 7pm but had missed our flight scheduled for 5pm back home. Air Pacific refused to take responsibility for the delay. We were stranded in Sydney overnight and they basically told us to sleep on the floor of the airport. We found quick accommodation and rebooked flights.



Air Pacific Customer review :  4 December 2012 by U Anthony    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NAN-SYD, Boeing 737-800. Check-in was quick through dedicated business class check in with friendly check- in staff. Express through security and immigration. Tabua lounge is small and adequate, choice of drinks and food was just sandwiches. Plane was old and seats were uncomfortable, was an old aircraft. Cabin crew friendly and attentive. Didn't have my choice of meal but my food option was excellent. Entertainment pretty old and screens were small. All in all good flight but planes need to be upgraded. Looking forward to tying then new A330 when they start flying.



Air Pacific Customer review :  26 November 2012 by C Logiacco    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Hawaii via Fiji. Flight delayed for over 3 hours in Sydney due to internal PA system not working. All passengers were on board and communication was limited. This delay caused us to miss our connecting flight to Hawaii and the next flight out was Sunday evening. Service was below standard - flight attendants didn't display any concern for your situation and the food was awful. If you do send an email to provide feedback or raise a complaint, they take about 4-5 weeks to respond - you have to keep following up with them. I would recommend using another carrier when travelling to Fiji.



Air Pacific Customer review :  19 November 2012 by Jennifer Yip    (Fiji)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NAN-VLI. Check-in was smooth and quick. Friendly agents at the counter. The Tabua lounge is a nice area to relax whilst waiting for the flight, grabbing a snack and working on emails. Hostess on board was friendly and attentive making sure I was comfortable and if I wanted anything to drink when my glass was getting empty! Felt like being in a nice restaurant. Food was ok, not the best but edible!



Air Pacific Customer review :  16 November 2012 by Corey Scofield    (New Zealand)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Upon boarding we weren't greeted at all. I sat down to find my seat was broken, which the flight attendants ignored me whenever I tried to point it out. They continued to be quite disinterested throughout the flight. The inflight entertainment screen (one every three rows from the roof) was broken so we couldn't watch the movie so the flight was a little boring! I would choose to fly with a different airline in the future.



Air Pacific Customer review :  13 November 2012 by Brian N Sullivan    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Nadi (747). The cabin crew were excellent and polite however what let the experience down was the very sub standard in flight meals and entertainment. I have never seen until now that the meal was delivered in a box similar to a Happy Meal that contained an artificial sausage on a bread roll, a fruit juice, cup of paste and some biscuits. I remember the old Air Pacific that had a 1st menu for economy. The seats on the flights were so close that when the person in front put their seat back you couldn't see the entertainment screen. The actual movies and picture quality was so poor you could not watch the movies. My advice is to select another carrier to Fiji.



Air Pacific Customer review :  12 November 2012 by Brian Hamilton    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

With the exception of one flight departure change, my wife and I found AP very good value for money. The positives were on time departure and arrivals for all but one of our 4 flights, ground and air staff were helpful, pleasant and courteous. Ordered special meals on every leg and they came prior to other passengers and they were correct every time. Yes the 747's they fly for long hauls are dated but they were comfortable enough and when I look at what other fares were from LA to Brisbane, the value for money equation was decidedly in favour of Air Pacific for our budget. The only negative was a schedule change that came out of the blue. Overall, budget considered, I would fly AP again. A suggestion to potential future flyers of AP is to check, double check and maybe even triple check your itinerary at each leg of your journey.



Air Pacific Customer review :  6 November 2012 by R Babin    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX to Nadi and back in October 2012. On the flight down TV screens did not work, no overhead light working, and their were no air vents. Staff tried to fix TV sets, after their solution didn't work all they could say was 'sorry do you want a comment card'. On the way home from Nadi to LAX, we were hoping for better seats and got worse. The seat in front of me was completely broken and occupied by a rather large lady, when she sat down she was practically in my lap and our TV screens didn't work again. Food was awful, service poor.



Air Pacific Customer review :  6 November 2012 by W Jenkins    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew in Sep and Oct 2012 from LAX to Nadi on our way to Port Vila Vanuatu. All four segments were on time to the minute. All checked baggage which originated in SLC through Delta arrived on time and unscathed. Meals were adequate and served with a smile. Seats were no more uncomfortable than any other 747-400 (although the transfer airport in Nadi was woefully inadequate.) We would not hesitate to fly with them again.



Air Pacific Customer review :  5 November 2012 by D Huddlestone    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FJ910 SYD-NAD on Fri 2 Nov, this is a holiday or budget airline and rightly deserves the 2 star Skytrax rating. For lunch they provided a small hotdog, juice, small pasta salad and biscuits in a small box. Very bland. Seat was very uncomfortable - I guess old 747's while they wait for their new A330's in March. Inflight entertainment just didn't work. I won't fly again, and fortunately flying back to Sydney with Virgin Australia tomorrow.



Air Pacific Customer review :  1 November 2012 by J Paul    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew Brisbane to LA and back. The food was awful as indicated in many reviews. On Brisbane to Nadi flight door lock for one of the toilets was broken and could not be locked and the other one was faulty as well but it was lockable - not very convenient obviously. On LAX-BNE flight ground staff said we should have Fiji visa to go on transit. She called Fiji department of immigration from US to get clearance and made us wait 20 minutes during check in realising that we did not need any visa, she did not apologise at all instead she mentioned that we are not allowed to go to Fiji and we have to transit to Australia (which obviously was our intention in the first place).



Air Pacific Customer review :  29 October 2012 by M Rowe    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-Nadi-LAX, 14-10-12. Flight was ok, food - the worst airline food I've seen. Staff very slow or just not enough of them, they give you your boxed meal, drinks etc at cruising height then about 1 hour later they finally come back to collect the rubbish. At this point you are locked in by your tray table. LAX-SYD, 25-10-12, overall the same problem as 1st flight - terrible food, slow staff. My girlfriends TV didn't work, the plane sat at LAX with APU ground power problems then a full blackout for 15 minutes.



Air Pacific Customer review :  24 October 2012 by T Annan    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brisbane to Nadi on 19/10/2012, found the flight comparable to other airlines, based on the short length of the trip we were fairly satisfied. Flew a 747-800. The food as indicated on so many reviews was not the best, however it is a short trip. Staff were great, could not say the same for some of the passengers, letting their kid run up and down the plane, this flight was FJ920. Will be leaving on 29/10/2012 on flight FJ911 and will compare to the flight back to Sydney.



Air Pacific Customer review :  23 October 2012 by Ed Craig    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled Sydney to Nadi return with 11 members of my family. Pre-arranged seating was ignored, family scattered in several areas, from front seat 2nd floor to second last row on lower deck. Food is perhaps the worst that I have ever experienced. Staff friendly but inefficient, airline promises a child pack for entertainment. On 1 sector 2 of 4 delivered and on return, with maybe 40 children on the flight none were distributed. Air Pacific is the only full service airline on this route but has it's own definition of full service. A very poor airline.



Air Pacific Customer review :  13 October 2012 by P Schubert    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Sydney and Nadi and back in September. All flights on time and staff friendly. The flights had a holiday feel with the island themed music when you first board. The dreaded lunchbox service was a bit of a shame - there wasn't much food and what was there wasn't very appetizing. The 747 service is by an old Singapore Airlines plane (still some logos in the toilets) with the old first-generation seatback from the late 90s. The movies aren't on demand so you can safely watch one but the second will probably be cut half-way through when they switch the system off some time before landing.







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