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Fiji Airways (formerly Air Pacific) Passenger Reviews and Customer Trip Reports



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Air Pacific Customer review :  9 January 2014 by L Tossell    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL - Nadi and Nadi - HNL via Christmas Island. Booking-in in Melbourne was easy and we had no trouble changing to exit row seats with the very helpful air Fiji staff. Had a 12 hour layover between flights once in Nadi so needed to clear the airport which again was easy. Booking back in at Nadi airport was terrible. Only one counter open initially serving the business class passengers. Economy customers were booked in very slowly - we were 6th in the queue and it took us 45 minutes to get through. Flight was smooth although the air pocket we hit certainly woke everyone up. There was an hour layover in Kiribati on Christmas Island 5 hours into the leg to Honolulu. Worst experience we've ever had on a flight. Had to disembark and take all of our carry on. We were shuffled into what could be described as an animal holding pen which was at least out into the fresh air. We then had to be 'processed' in the most disgusting old building I've ever been in. Bags searched manually, men had a hand held scanner waved over them and women got patted down. We were then herded into what could only be described as a chicken coup - the front door was locked and those lucky enough to get a seat had a good view out through the chicken wire window. Was very grateful it was only 30 deg outside as there was no fan, and no air-conditioning - oh and the septic toilets joined onto the room so you can imagine the smell.



Air Pacific Customer review :  29 December 2013 by S Adlam    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-NADI. Business. What a great change this airline has made with fantastic crew, superb planes and great food. The new A330 is a dream as are the seats, one of the best angle flat I have slept on and got 6 hours sleep. The seat is incredibly comfortable. The cabin looks spacious. The crew are great and charming with nothing being a problem. Everything was delivered on a tray with a smile and bedding pulled out after dinner. Amazing surf and turf with good NZ wines, breakfast was filling and delicious. We now have another Fiji Airways to AKL. Although the TV screens are large the film selection could be a little more current although not shabby. The overall performance is somewhat better than the Australian and New Zealand airlines. Would fly them again.



Air Pacific Customer review :  25 December 2013 by V Segran    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-NAN-SYD. Price was approx 40% higher then other airline due to inflight entertainment/meal. Entertainment was Ok. Would have been better with sound. Meal was smaller than the kids meal, chicken curry and rice. One of the worst crew I've ever seen in my 35 years of travelling. Jetstar, Virgin Australia is 100% better.



Air Pacific Customer review :  25 November 2013 by L Ford    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-NAN-MEL. Booked to fly out Saturday midday. FJ cancelled this flight and moved us to Friday night. 737-800 island of gau. Packed in sardines. Flight was delayed so much that ended up leaving just before 10 am SAT. New crew had to be called in. Seats were old, uncomfortable, dirty and falling apart. Food was ok. Crew not seen. Flight back was packed. Lady was throwing up during boarding and went through tonnes of sick bags. They ended up giving her a large garbage bag. Toilets would not lock. The next person in line would have to hold the door shut, a sign said "fix in BNE". Plane was quarantined in MEL. Crew not seen. MEL-NAN, 763 due for retirement next month. Still had lots of life left. BIZ half full mini economy cabin packed main cabin only had 15 people. Could stretch out easily. Food was chicken covered in avocado and rice served with salad, chips and a bread roll. Plane was clean. Flight back was packed. Left on time. Food was just brown slop with a bone in it and rice. Blankets not clean nor was the plane. Entertainment poor crew not seen. Very disappointing.



Air Pacific Customer review :  22 November 2013 by S Iles    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Melbourne to Nadi return in 2012, both legs delayed 1 hr. No reason given. Food I edible and service friendly but poor. Did same trip in August 2013 business class. Flight 2.5 hrs delayed with no warning. Sitting at the airport in Melbourne with three very small children until 2 am was awful. Plane downgraded to 737 from 747. No kids meals. Despite having 4 out of 8 business class seats we did not get a meal choice. No individual televisions except bright overhead ones that kept our kids awake the whole flight. Who needs TV at 4 am? Luggage lost. Flight back delayed 2 hrs but no communication. I can honestly say this airline is a disgrace. Would never fly them again.



Air Pacific Customer review :  5 November 2013 by A Clarke    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-LAX-SYD. Traveled on their 747 - the plane was in appalling condition. My wife was 5 months pregnant and her tray table had to be held up with a cushion, TV did not work on any of our 3 seats (row 65 - but spoke to a lot of other people and their TV's did not work either) - food not fit for economy! Staff were pleasant enough but plane was falling apart cosmetically and because they retire the 747's in November no effort is made to make the journey more comfortable and no apology or compensation for putting up with such low standards. We requested to change to the newer planes, hard enough to entertain a 3 year old for 17 hours but we booked as they said they had personal screens. Would help if they worked. I was very polite on the phone and asked if they could make this date change to travel on the Airbus a few days later and they said not without a high date change fee per person! Would never recommend them to anyone.



Air Pacific Customer review :  26 October 2013 by P Tubman    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-NAN, 22 Sept 2013 early afternoon on FJ910, 4 hours in transit lounge at NAN then straight onto FJ 810 on the airbus. Returned Tues8 Oct 2013, FJ 811. Bags: Only allowed 1 bag as to check in anymore would cost 120 usd each - no notification on ticket or booking ref about this. Water: security take all your water off you, even water purchased in transit lounge, but sadly apart from a drink with so called meal there was no more water offered on LAX to Fiji flight. Food: would hardly feed it to my dog. Entertainment: if you get a seat that the wires work to the earphones, you have done well. Speaker above us screamed some hideous noise for about a minute, every 20 or so minutes for the whole trip and even though aircraft sat on tarmac during transit, no repair was done so from Fiji to SYD, same very loud screeching occurred. Legroom: new airbus had less room by far than what should be offered on a 10 hour leg, 747 was better but still poor. Do not fly with them if you have the option!



Air Pacific Customer review :  3 October 2013 by P Skye    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from LAX to NAN then to SYD. TVs and radio don't work for me or the 2 people next to me. The seat did not lie back. Did not get a choice in meal and could not eat the main which was given. Did not even get offered a drink from NAN to SYD. Cabin crew disinterested. And during the change over at NAN airport the staff were very rude, searching all my carry on emptying everything and just leaving it so I had to re pack. I will not fly with them again!



Air Pacific Customer review :  23 September 2013 by Krys Paszkiewicz    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked a flight via Qantas website so expected quality of a full flight airline which is code shared with Qantas. Bitterly disappointed, MEL-NAN-MEL - 5.5 hour flight is extremely uncomfortable - even the new A330 has the most uncomfortable seats I have ever experienced. Food on a previous Jetstar flight to Hawaii was far superior to the chicken burger (mini) and mushy salad (mini). The flight to NAN was the coldest I have ever experienced. Entertainment was at a cost (except for one movie and three TV programs) - even music was at a cost. Staff were pleasant but not interested - so different to the resort staff and other tourist staff in Fiji. The airline has made a lot of the change of name, and change of uniform - a change of value for money as a full priced airline is in order. Will not be going back to Fiji as am not prepared to fly Fiji Air again - looking for a more appropriate Qantas choice.



Air Pacific Customer review :  16 September 2013 by John Kennedy    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flew Nadi to HNL, 9 Sep, FJ853 and I thought it was a very impressive service. Excellent food, wine, customer service. I will defiantly fly again on next trip to Hawaii.



Air Pacific Customer review :  25 July 2013 by Grace Apple    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight Nadi to Brisbane, 23 July, A330 delayed due to female cabin crew running late. At least we had an update, once she was located at the airport entrance. Food was really bad, gooey substance squashed inside softish bun, crew consuming something completely different (don't blame them), probably business class version. Cabin crew generally disinterested. Plane circulating over Brisbane, Gold Coast repeatedly for around 45min until permitted to land.



Air Pacific Customer review :  15 July 2013 by J Kerin    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-NAN-MEL on 7/7/13 and 13/7/13. After waiting to check-in for an hour we were told there was no room on the flight and another flight would be organized for us, just check-in at the Qantas desk at 6am. We went to Qantas at 4.30am and they had had no information from Air Pacific. Qantas staff were excellent and booked us on a Qantas flight to Auckland and then Air Pacific/Fiji Airways to Nadi. Some passengers had been warned about the lack of seats and others, including ourselves had not. Return flight was on an old, run down 747, IFE didn't work, tray table broken, terrible food in the infamous box and staff not overly interested. Again they were asking passengers at Nadi to delay their flight (offering accommodation and food).



Air Pacific Customer review :  8 July 2013 by P Kumar    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Nadi - Melbourne - 15/06/2013 and 06/072013. All Melbourne flights delayed due to operational issues. This seems to be normal for Fiji Airways, you turn up to the airport, stand in the line for 45 minutes and get told the flight is delayed. Staff are rude for the reason that the travelers are frustrated with lack of information. Somehow the airline knows that they will not make the flights and fail to inform its customers. Melbourne to Nadi flights have been affected on the two dates mentioned.



Air Pacific Customer review :  1 July 2013 by Elvin Kishore    (Fiji Islands)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Nadi to Auckland on 8th May. The New A330 jets seems to speak a lot about Air Pacific's effort to improve customer service and value for money. No problem with check-in and flight was on time. IFE was also not bad for a 3hr flight. Seat was comfortable with enough room. However, should improve in providing proper inflight meal. Friendly staff with slimes always. Would surely fly with them next time.



Air Pacific Customer review :  27 June 2013 by V Nguyen    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Nadi-Sydney return on A330. Plane delayed due to mechanical fault. Captain said it would take a few minutes but instead we were 1 hour late. Food terrible, service average. Very disappointed with this trip.



Air Pacific Customer review :  26 June 2013 by J Tobin    (New Zealand)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NZ - Nadi - NZ. Food was terrible on both flights. Pay for up to date entertainment on full fare flight - not on! Check in at Nadi, 6 counters open, only 3 staffed and telling us flight will be closed and over 100 passengers will be left behind. Flight to Sydney had 11 counters open. Flying again with AP in a few months with children, already paid or would not be flying with them again.



Air Pacific Customer review :  24 June 2013 by R Kumar    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brisbane - Nadi - Brisbane on their brand new A330. Check in was a breeze. Flight left on time. A330 aircraft was clean and crew friendly. IFE had limited choices but enough for the 3.5 hour flight. Only let down was the food. On the way back was the same A330. Flight delayed 40 mins due to issues with the cargo hold. Food was a major let down once again. IFE had to pay to watch which doesn't make sense for a full service airline. Would only fly Air Pacific if fares were cheap again.



Air Pacific Customer review :  12 June 2013 by Aaron Eisenberg    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Nadi, June 7th on the brand new A330-200 (first time in use from SYD). What can I say, they overtaken any European or US airline, even Qantas (which code-share on these flights). Specious seats, best legroom a full service airline can offer. Food was surprisingly very good. Free alcoholic beverages. Personal IFE on demand with the latest movies. A quick and good service. Always with a smile. I ask for vegi meal on board and immediately after take off received one. It seems they have made 180 degrees change for their new branding. I flew a lot with many airlines around the world and I'm not easily giving away complements. Except for the screaming Aussie kids, which really not the airline fault, the all experience was very good. Nadi to Sydney on 737-800. Not with personal IFE but again specious seats, good service and food and landing on time. Incomparable to the no frills Virgin Australia or Jetstar.





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