Oman Air Passenger Reviews and Oman Air Customer Trip Reports

Check Oman Air passenger information in our customer travel guide

Oman Air official 4-Star ranking

Award-winning Business Class seat on A330 aircraft

Oman Air First Class and Business Class Lounge Reviews

New First and Business Class lounges at Muscat Airport

Oman Air Economy Class seat reviews

Good Economy Class seat comfort on A330 aircraft

Oman Air Passenger Seat Recommendations

Quality meal service on international and regional flights

Oman Air First Class and Business Class Seat reviews

Convenient and compact transit airport in Oman

Oman Air Aircraft Seat Plans

5-Star rated long-haul Business Class

User friendly website. Smooth check-in in Riyadh. Very long queue at Muscat transit. RUH-CMB on A330, comfortable cabin and good IFE with choice of movies. Good selection of food. Arrived on time.

CDG-MCT-BKK-MCT-CDG business class. Check-in was fast and ground staff prepared in advance all boarding pass, lounge invite and fast track passes. Paris lounge is AA and not so good but in MCT and BKK, WY lounge are lovely with lots of food and drinks. Onboard seats are very generous 180 degree flat bed with 17" monitor, but a bit hard and OVOD new film choice is limited. Food served restaurant style, on elegant crockery, cutlery and glassware. Crew are of mixed nationality and depending on the segment, ranged from efficient to bad - mostly disappearing after meal service. However always very polite. All in all a good value for money but can do with some basic improvements.

CDG-MCT return in Business class. Fantastic service. A330-200 brand new on outbound flight and almost new on return. Ground staff very nice in CDG (less in MCT), but cheap AA lounge in CDG. Excellent seat onboard: wide and comfortable. Food was very tasty, excellent products. Good champagne and great wines. IFE was excellent with plenty of good films, in many languages, great audio headset. Lounge in Muscat was very cosy, great choice of dishes, champagne, and smiling staff. Onboard, FAs were always smiling. On return, one FA had trouble serving champagne and latter dropped a glass. Yet other FAs were extremely professional and attentive. Addressed by my name onboard on return flight. Food very nice but less tasty from MCT. WY's business class is a fantastic product, only lacking a little more training for some FAs and a better lounge in CDG.

DOH-MCT-BKK outbound and return. DOH-MCT on E175, superb seating, friendly and professional crew. MCT- BKK there was a change of aircraft (plane was a Gulf Air wetlease - does not compare to WY cabin though service was friendly). Business Class Lounge in MCT is outstanding with friendly staff and excellent selection. On return, BKK WY lounge was excellent, staff did check-in for me to save the hassle of the transfer desk, lounge was busy but enough comfortable seating. Staff were responsive to requests and provided a great service. Transfer in MCT again easy. Was only J passenger on MCT-DOH cabin and impressed that WY organised a special J bus to collect me and to take me to the terminal. Was in the office less than 40 mins after landing.

LHR-MCT in business. Transferred in to LHR from KLM, and went to the airside transfer desk to find it closed. Had to wait for gate staff to arrive to obtain a boarding pass, however they didn't know how to get my baggage onto the flight (which had been checked through). Managed to get a drink and something to eat in the No.1 lounge which was very good. Business class product onboard is the best in the world. Excellent flight, excellent crew. Baggage arrived a few days later and got 10 rials compensation.

Flew Muscat to Bangkok return in Business Class. The service was superb (the food, wine, champagne, and attentive cabin crew). They could not be more helpful. I have flown Oman Air many times in Business and Economy Class and have never been disappointed.

Business class from Paris CDG-Kuala Lumpur return via Muscat. Excellent cabin, very comfortable seats with a lot of privacy. Cabin crew very attentive and showed great customer service. Entertainment onboard had a great variety of choices. Lounge in Paris CDG, Muscat and golden lounge in Kuala Lumpur all had a great selection of food and drinks. The only gripe is that despite having booked business class I was told I was not eligible for the limousine service. I was also disappointed that dining onboard was not "on demand". Overall it was great value for business class.

LHR-MCT-BKK return. Outbound ok. Decent seat pitch in economy and meals plentiful. Muscat has no airbridges so it's all bus transfers. MCT is a small airport with limited food and beverage facilities. Return leg delayed on departure from BKK meaning there was only 15 mins in MCT to get my connecting flight to LHR. Upon clearing Customs I was ushered to the gate for connecting flight. Reaching the aircraft we were told there would be a further delay as connecting flight from Katmandu was late. In the end we were 1.5 hrs late. Arrived in London 1.5 hrs late. All in all I cannot complain. AVOD is ok but not the latest releases. For the price vs service, pretty good all round.

In theory fantastic product but in reality they did not deliver for us at all. LHR-MCT-BKK, KUL-MCT-LHR. Managed to get emergency exit seats which was the only bonus. Cabin crew service very inconsistent. Very good on LHR-MCT, very poor on the rest of the flights. KUL-MCT hot towel thrown at me. Food acceptable but had better with Qatar and Emirates. IFE good but sometimes difficult to navigate. Ground staff in MCT awful. Asked to upgrade to C (and pay the full price) and left waiting for the price for over 45 minutes after which we just left their "counter".

ZRH-MCT-ZRH (first leg with a stop in MXP). Nice flight both ways. Good inflight entertainment (big screen, large variety of recent films). Ground staff in MCT very kind, helping us to properly pack a painting we bought in Oman and was too big to take into the cabin. The painting survived without a scratch. Baggage allowance is 30kg in economy class, rather than the usual 20kg.

I flew back from Kuala Lumpur yesterday in business class. The seats are comfortable and the service onboard is great. The only bad point was the luggage, we had to wait a long time to collected them after landing. As I was in Business I didn't think I would have to wait.

London Heathrow to Bangkok via Muscat return. Use of NO 1 lounge at Heathrow was very good indeed although quite busy. Food and drink were plentiful. Onboard A330-300, 1-2-1 configuration so everyone has aisle access. Seat is extremely comfortable and a full 180 degree flat bed with 17" monitor. Crew service and attentiveness excellent. Food was good, quality and quantity spot on. Muscat and Bangkok lounges were excellent. Entertainment not very extensive with no new real releases of movies. One crew member remembered me by name on my return journey after 2 weeks and I found that impressive. Fast track immigration at BKK and LHR a huge bonus.

CAI-MCT return. Oman air serves this long flight with a rather small equipment which is in our case their Boeing 737-800, new, modern and clean quiet noisy though. Flight was full on both legs. Food is bad, cabin crew attentive and efficient, IFE is not good.

LHR-TRV, BKK-LHR. Oman Air have an excellent business class product. Check-in fast and efficient. The use of Priority lounge at LHR an improvement on the SAS lounge used previously. Business class cabin is excellent: 20 in two cabins with just four in each row. The lie-flat seats are among the best available. Catering is good, but not quite at the highest standard. Lounges at Muscat and Bangkok are excellent with good facilities. Regional flight to TRV good, but with less generous legroom. On every flight the cabin staff were good: more informal than in some airlines, but efficient and friendly.

LHR-BKK via Muscat return. Surprised to find no Business check-in counter at LHR so joined the economy queue which was a speedy check-in. Spent time in the lounge (One Lounge) which was fantastic. Of 4 sectors with Oman Air, 3 were flawless. Cabin crew were mainly Southeast Asians and were courteous and friendly. Return leg MCT-LHR - this sector served by a cabin crew of mixed nationalities. No sooner was the meal served and everyone disappeared to the galley to read magazines. Biz class passengers were going to the galley to ask for refreshments. I had 2 empty glasses sit on my armrest for more than 6 hours. For 8.5 hrs I was asked once if I would like something to drink. Great seats, catering, lounges etc definitely is an advantage but at the end of the day its the cabin crew that makes your flight a memorable and pleasant one.

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