OMAN AIR   Passenger Reviews and Customer Trip Reports

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OMAN AIR customer review :  20 March 2010 by Ashley Hammond   (UK)

London-Muscat-Bangkok return. TV Screens continually broke down on all flights, staff unhelpful and service slow. I travel this route regularly and only booked with this airline as they were offering flights very cheap, which proves you get what you pay for. I did raise my concerns by email with their customer service department, I have not had a reply to date.

OMAN AIR customer review :  1 February 2010 by D Sargeant   (UK)

We have just returned and found Oman Airways excellent. The service and food were excellent and comfortable seats. We would travel Oman Air again.

OMAN AIR customer review :  17 January 2010 by P Rowley   (UK)

LHR-MCT-MLE in business class and very impressed. Lie flat bed with on demand TV and satellite TV. Food and drink range fantastic, Noise cancelling earphones given out for the onboard entertainment, plus pyjamas.

OMAN AIR customer review :  8 January 2010 by N Finan   (UK)

LGW-MCT return. I was one of just 12 and 20 pax respectively on outbound and inbound flights. Great choice of seats, good staff, on time and generally very pleasant. For the price paid for a round trip from LGW-MCT then on to Salalah one could not complain.

OMAN AIR customer review :  20 December 2009 : by T Chapman   (Thailand)

BKK-MCT-LHR Economy. Both flights on new A330 and less than 40% full. Staff excellent food as good as other airlines, IFE good.

OMAN AIR customer review :  3 November 2009 : by R McCarthy   (Australia)

DXB-MCT Economy Class. The flight was on-time and quick, catering appropriate (if a little bland), staff very pleasant. Planes are a little bare on facilities (such as no IFE), but it doesn't matter on such a short flight.

OMAN AIR customer review :  28 September 2009 : by R Bateman  (Saudi Arabia)

Business class Jeddah - Muscat, relatively young 737-800, excellent cabin, flight not crowded and cabin crew attentive and polite. Excellent inflight food (especially that this was during Ramadan). A very pleasant experience and shows that significant attention has been paid to increasing standard of service. Return equally pleasing.

OMAN AIR customer review :  2 September 2009 : by Richard Fraser  (UK)

London-Muscat return. Busy flight out and back, crew were friendly and attentive. The seats were OK, food was fine and inflight entertainment was good, with an individual PTV screen.

OMAN AIR customer review :  15 June 2009 : by J Chantalla  (UK)

Muscat-London Gatwick. Strange flight as lights were flickering on and off before take off, staff unfriendly and inattentive. Once take off had commenced, we were greeted with a slurry announcement from the pilot that the plane had to turn around and fly back to the field as there were technical difficulty with the plane. The pilot did also not offer any reassurance to anyone onboard the flight. I have to say this was probably the worst 8 hours of my life. We had to sit in the plane for an hour while they fixed the technical problem and then to make matters worse we had to fly in the same plane! They didn't once offer any drinks whilst we had to sit and wait for an hour.

OMAN AIR customer review :  10 May 2009 : by R Jessup  (Australia)

Oman Air offered less than 1/4 of the price of our airfares as a refund for a cancelled flight (Muscat-Bangkok due to closure of airport in Bangkok November 2008). They are now not responding to e-mails or phone messages requesting a refund.

OMAN AIR customer review :  28 April 2009 : by W Jones

London-Muscat-London. Both flights were full due to the Easter holidays. The outward flight was overnight and we were well looked after by cabin crew. The food was better than some other carriers I have travelled. The return flight was an afternoon flight and seemed to be lacking some staff in the main cabin area, so staff appeared to be overstretched. Aircraft were rather old but clean, comfortable and plenty of legroom.

OMAN AIR customer review :  26 March 2009 : by Margaret Hunt

London to Muscat return. Flight only 33% full both ways so lots of room. Food fine, service very good. Planes were old so inflight entertainment not brilliant. Sound packed up half way through film on outward journey but okay on return. More leg room than on a Virgin trip to LA so pleasantly surprised.

OMAN AIR customer review :  3 March 2009 : by Chris Darwin

London-Muscat-Bangkok. Booked out of Gatwick, but Oman Air changed to Heathrow. This change looks like a mistake since the planes are only 20% full or less, and the return flight from BKK now involves a 18 hour stopover in Muscat. If you want to stretch out and sleep for the flight then Oman Air is great, since there is plenty of space either for 3-seats together at the back or by pushing the seat in front's back down so you can stretch out your legs. We slept well on both (night) outward flights. If you want modern entertainment - forget it. Old ex-TAT planes.

OMAN AIR customer review :  9 November 2008 : by V Hanniffy

LGW-MCT-LGW Business Class. Plane was old & noisy, but seats quite comfortable, (although my seat did not recline automatically). FA's were attentive and friendly, food plentiful and good. Only complaint is drinks selection was limited. Limited wine list and after dinner drinks. Check in was okay and lounge at Muscat fine. IFE not available outbound, although personal DVD's were in Business Class section. On return IFE available but was useless. Had an issue at check in at Muscat, and ground staff handled problem in a friendly manner.

OMAN AIR customer review : 27 October 2008 : by Roy Clogstoun

Customer Rating :  3/5

RUH-MCT-RUH. Clean and new B737-800 on both flights. Check in smooth and efficient. For economy, the standard of food provided was surprisingly edible. Flight entertainment provided but of no interest to non-Muslim passengers. Staff ensured that safety procedures were adhered to.

OMAN AIR customer review : 23 September 2008 : by F van Neck

Customer Rating :  3/5

LGW-MCT return. Staff very friendly. On the way from LGW-MCT the plane was full on return trip the plane was 25% full. The food was good - the toilets were by the time we landed in MCT very dirty. Good company and when new planes are there, they service only can get better.

OMAN AIR customer review : 19 September 2008 : by J Marsh

Customer Rating : 2/5

MCT-BOM. Flight was ok, but rude FAs, they act as though every passenger is there to abuse them. No IFE, broken headphones. Food was alright, but served hurriedly. Wouldn't fly them again, will probably try Emirates or other ME carriers.

OMAN AIR customer review : 5 September 2008 : by Elizabeth Jefferies

Customer Rating : 4/5

Gatwick to Bangkok via Muscat return. You need to be hungry to fly with Oman! The food is very good and plentiful. You even get a voucher for more food at Muscat Airport. The cabin crew were polite and friendly, entertainment was good - we were near enough to a screen to watch the films. On the first leg of our return flight we had superb seats with lots of leg room. Excellent value for money.

OMAN AIR customer review : 3 September 2008 : by C Jack

Customer Rating : 1/5

London-Muscat-Bangkok. Aircraft was very outdated and staff not particularly friendly. Food was alright. Three of us were travelling and we were seated next to each other on the flight to Muscat, however on the flight to Bangkok I was seated 16 rows away from my friends. On the way back I missed my flight due to circumstances which were my own fault, I made several international calls to Oman Air, only to be told there were no flights until September that I could go on (this was 8th August). I was then told I could pay £661.00 to fly to London the next day. This was after numerous calls, not once was I offered a call back and I was consistently given inconsistent information. There was not at any point a suggestion to pay a nominal fee to board another flight, or a suggestion that I upgrade to business class and pay the difference. Flew with Emirates which was extremely pleasant, have since emailed, called and wrote to Oman Air only to be completely ignored. A complete joke of a national airline. Would never fly with again.

OMAN AIR customer review : 11 August 2008 : by A Zubier

Customer Rating : 1/5

CAI-MCT-DXB in Business Class and apart from the fact that the seats are larger, I cant see how they can call this business class. IFE is dreadful, the food was the worst I have ever experienced in any class on any airline - one stewardess was friendly, the other was very surly and miserable.