Oman Air Passenger Reviews and Oman Air Customer Trip Reports

Oman Air customer travel guide

Oman Air 4-Star Airline ranking

Oman Air First Class and Business Class Lounge Reviews

Oman Air Economy Class seat reviews

Oman Air Passenger Seat Recommendations

Oman Air First Class and Business Class Seat reviews

Oman Air Aircraft Seat Plans

LHR-MCT-BKK and back. Great service in the Heathrow lounge (even though it's a pay-for-access lounge to the general public, as guests of Oman Air we had reserved seating and table service). All flights were on schedule. The cabin of the A330 is superb, as many others have said, their business class is a product that most other airlines would like to have as their first class offering. Business lounge is Muscat is huge. Great selection of complimentary food and drinks, as well as complimentary treatments in the spa. The Oman Air lounge in BKK is small but perfectly formed. Staff Service was generally really good, but some crew struggled to understand us - I think it could be improved upon if there were more crew with better English language skills. Will definitely use again.

CDG-MCT-KUL. Price are reasonable. Service excellent. Food is amazing, comfort much higher than other airline's business class cabin. Cabin staff not too much presence, very discrete with a smile.

CDG-BKK, both legs in business. An excellent product, definitely lot of space and a seat very close to first class standards. Excellent flat bed seat. But a very poor service, food is ok, very nice presentation, but definitely on all the legs (4), the crew was under expectation. Very poor English so communication is difficult, they just do the job with no real care of the customers.

AMM-MCT-KUL in business class. 1st leg (AMM-MCT) on their E170 fleet. Seat configuration in business is 1-2, and I took seat 2A (single seat). Nice seat for 3 hours flight, with pre-departure hot towel and welcome drink. Cabin crew for this AMM-MCT flight weren't up to my expectations, however the food was superb. Oman Air lounge in Muscat also good and cosy, good selection of food and very ample. 2nd flight (MCT-KUL) was on their A330 aircraft. Superb seat, amenities bag and cabin crew (they address me by name). Excellent inflight food. Inflight meal service is something you can't get on any ordinary business class meal service.

Check-in in BKK was disorganised. Lounge was a pleasant surprise, quiet, nice food. Flight was BKK-MCT-MUC. For my needs the seat was spacious but uncomfortable, hard, supports in the wrong places. Cabin staff tried very hard but service was patchy with too many misunderstandings, none was a native English speaker. Food was of good quality but just nothing on the menu I liked, mainly seafood and poultry, no beef. White wine was not chilled at all. Over all, they are trying but WY still has to smooth a few rough edges. It was my first trip with them. My next trip wont be.

LHR via MCT to Mumbai return. Good: leg room, entertainment, some in-flight staff. Poor: airline staff at Muscat were disorganised and unfriendly. Ground staff member at Heathrow was friendly but told us he'd given us emergency exit seats for the flight (my co-passenger is 6ft 4) and this turned out to be completely untrue. Had the feeling that if anything went wrong e.g. in-flight entertainment stopped working, you'd be on your own. Food was poor. Delayed twice by one hour each time. No explanation for one delay, the other was because the plane was 'waiting for important papers' for an hour once we had boarded. Muscat airport is small for a stopover but new airport is under construction.

Travelled from Munich to Abu Dhabi via Muscat return. I didn't expect such excellent levels of service, especially on the main leg MUC-MCT-MUC. On boarding, immediately offered drinks and followed up with introduction, menus and quality meal selection with great service. The seats are very specious and comfortable. The transfer in Muscat was not that great as the airport there is very old and overcrowded. However, the Business class lounge offers very good service. The return flight from MCT to MUC was delayed due to late arrival of a plane with transfer passengers to MUC. On that flight I received pyjamas - something I would expect only in first class.

Dar es Salaam to Muscat, Muscat to Bangkok. Check in at Dar es Salaam was very poor - the economy class line was moving more quickly! No priority system for clearances or entry to Muscat. Service onboard was excellent but the plane was relatively old and had no personal IFE. Flight took off nearly 30 minutes early. This flight was 3 star and not as good as a comparable flight from Turkish Airlines to Kilimanjaro. There was a special bus in Muscat and my bag received special treatment off the plane. From Muscat to Bangkok it was a very good experience. A special and fast check in, a comfortable flat bed good service and IFE until the plane had landed. Plane was an hour late but delay caused by European weather. Bag first off the plane. Definitely worth their 4 star rating.

Flew LHR, via MCT to Colombo 25th Jan - 17th Feb 2013. Main leg from LHR to MCT and back on new Airbus A330 was super, with no problems. The beds were brilliant as was the food and service etc. The problems began when we changed planes at Muscat onto ancient Boeing 737-700 for the 4hrs flight to Colombo. The seats did not recline - or do anything, none of the controls worked. The staff were not interested - all they wanted to do was to talk amongst themselves. In fact, the Business class steward and stewardess on the flight from Colombo to Muscat , talked so loudly that we, in the first, seats, could not sleep or even relax. The service was appalling.

Flew to Bangkok via Muscat on their new A330s. Excellent cabin, space and service, can't fault either leg. We normally fly Qatar and Oman just about matched them, except for the hub. Muscat is not a patch on Doha with it's dedicated business terminal.

Dubai - Muscat flight delayed 4 hours, with no explanation. The crew on board seem they want to complete a task given to them, so they are not ready to answer your request. I asked for a glass of water, they asked me to wait, as they will pass with water later on. The food includes the same apple pie as 3 years ago - no changes whatsoever. I called the cabin crew many times as I wanted to purchase something from duty free, no one to respond to my call. They were busy wrapping up the flight before landing, even 30 minutes prior to arrival. Simply bad experience, with a high cost for the ticket.

CDG-MCT-KUL on 14 Jan. Overall experience was great. First leg delayed due to snow in Paris, however, they managed to arrive on time for my connecting flight to KUL. The seat was comfortable and the food great. I would like the flight attendants come around more often to provide more drinks.

Just a short hop from MCT to DXB. The staff were friendly, the seats were wide and comfortable and the snack was nice. There was no IFE but it was only such a short flight that I didn't really mind. The lounge in MCT was really nice though, very modern, with a small area in the corner with comfortable seats and large ottomans for having a sleep or a nap before the flight.

CDG-MCT return. Cabin configuration: 1-2-1. Welcome drink with a bad Champagne. The crew never smiled. The main course was cold. Poor IFE. The Internet didn't work on both legs. No French announcement. Very disappointed.

LHR to BKK via Muscat. Fantastic experience using Oman Business Class and will certainly use again. Price was excellent for this route, we did book 7 months in advance. the service was great, staff very friendly. Great food. Seat comfort and extras great. Wi-fi and mobile use available inflight.

This was a six hour flight from Bangkok to Muscat. After the first hour the entertainment system packed up at my seat. I asked the flight attendant 4 times to do something about it. On each occasion he must have just pressed some sort of reset button, but he never came back to check to see if it was working. On the fourth occasion of me asking, he got quite irritated. I gave up in the end and spent a very boring flight without any entertainment. The flight attendant's attitude was one of he couldn't care less.

London - Muscat - Bangkok return. All four sectors on time with good food and attentive service. The seats were comfortable and we were able to sleep for some of each flight. We would have only one complaint - not the fault of the airline - screaming children. On all four sectors the flight was marred by screaming infants. On our last sector one infant screamed for much of the journey, and on the third section dad ignored screaming child and read his book, oblivious to the discomfort of both the child and other passengers! Would we travel with them again? Most definitely! In terms of service, comfort and value for money you cannot beat this airline - they give other Middle East airlines a 'run for their money'.

Flight KUL-MCT-ZRH economy class. Internal outfit is new, probably the plane is new too. One thing that made a huge difference was that the leg space between the seats felt larger than other airlines. This made the journey comfortable. In-flight entertainment was great, food was good too. But Oman Air is tied to MCT as its transit point, MCT needs to upgrade itself to complement the great service of Oman Air.

Flying FRA-MCT-CMB in Business. Business Seats in A330 excellent, lot of space, fully flat. But the service was a nightmare, extremely slow, ineffective and not professional. Take-off at 9.45pm serving dinner at midnight. Appetizer and dessert good, main course nothing special. The MCT-CMB sector with 3 hours delay, no information, no excuse. An old 737 Business seats not comparable with the A330, service not exist. Lounge in Frankfurt crowed with JAL Passengers, Lounge in Muscat excellent. Overall not a pleasant journey.

Paris-Muscat-Bangkok return in Business Class (December 21st 2012 and January 1st 2013). Wonderful experience. The seat is more comfortable than all the other business class seats I know and even some first class seats (only negative point: a lack of storage room in the middle seats). Very good food with a Top Chef cuisine and a very good service. Nice lounges in BKK and MCT with very good food. Definitely my favourite airline.

Bangkok-Muscat-London, return journey on 28th December was better than the outbound journey to Bangkok but overall I felt the service, cleanliness and food was good. The quality of service and food was better on the last leg to London. The plane was slightly more comfortable as it was a new aircraft but the aircon was too cold though. The flight was delayed by over an hour with no prior warning from the airline at Muscat which I though was poor.

AUH-MSC-BKK return in Y class. Finally an airline which offers a decent Y class product. Comfortable seats with a decent 34' pitch, good food, great IFE, and competitive airfares. All flights arrived ahead of schedule. For me its the best ME airlines at the moment.

I was flying to Bangkok via Muscat and found the flight to be really good. Was also able to charge my gadgets via the USB ports next to the in flight screen while I watched some films which was very handy. The seats were comfortable on both legs and you had adequate room to stretch your legs but on the first leg, I did have the unfortunate pleasure to have one annoying child who was too animated each time he watched a film and kept on fidgeting for 6 hours. The food was good and kept you going. Only downside on this trip was the stopover in Muscat which was 12 hours but I will not hold that against Oman air as the flight was cheap so cannot complain. In fact my next trip to Bangkok is with Oman air again and this time the stopover is very minimal.

FRA-MCT-BKK and return. Very nice experience. Good seat comfort and amenities. Quite good catering and choice of three meals, wine was only okay though. Wide choice of inflight-entertainment.

London to Bangkok via Muscat and return. Great flight with no delays. Attentive crew on the whole, save an odd crew member and relatively comfortable seats. In flight entertainment was good and amenity packs were provided. Faultless landing on all four flights and an all round positive experience. I will fly with Oman again, having paid more for flights with other airlines with a less pleasurable outcome.

A very good airline. I flew Kuala Lumpur to Tehran and return via Muscat. The main serving of food is of a high standard and well-portioned, they even provide dinner on the 2am 2-hour flight to Tehran. Crew are mostly helpful and professional bar a couple of sour exceptions. The inflight entertainment seems to change depending on the aircraft, but my Muscat-KL flight had a huge range of music and movies. They also provide toothbrush, socks, eye mask etc to economy passengers which is nice. Let down was a two-hour delay leaving Tehran for which absolutely no apology or acknowledgement was received at any time.

LHR-MCT-BKK in business class - it is more of a first class service compared with other airlines cabins. The food was excellent on all legs, the seat is huge in a 1x2x1 configuration, great lounge in LHR, MCT and BKK where Oman have their own lounge also. Crew were super on all legs, only thing that lets it down is the IFE which is not as good as some other carriers but not a huge concern when your seat is so amazing. Have booked again and Oman Air is definitely my new favourite airline.

MXP-MCT-BKK and back. Great food (spicy chicken and other specialities), desserts and breakfast. Snack was not so great, quite low standard for this airline. Highest pitch among the other airlines, great comfort but unfortunately I was unable to sleep properly because of noisy passengers. The computer in the front seat provides movies, music, flight infos and so on. Cabin crew was super professional, very friendly and always smiling.

DXB-MCT frequent flyer. Quite good service for such a short flight but nothing exceptional. Warm sandwiches are systematically served (a choice between sweet and savoury is sometimes available), however, there is no beverage choice. Water and orange juice are complimentarily available within all the flight. Operated by Embraer 124 or Boeing 737-800, young and clean aircraft's. Muscat Airport and DXB Terminal 1 are both a pain, but flights use to take off and arrive on time.

Second time flying Paris CDG - KUL return via Muscat. Very happy with the onboard service. Cabin crew attentive and professional. The seats were comfortable and the lounge facilities in Paris, Muscat and Kuala Lumpur excellent. Just some minor comments regarding the limousine service, Oman Air's website should not advertise this if it is not available for all business class passengers especially when booking online where only one business care fare appears to be available, therefore limousine service should be made available. Oman Air may also want to include more Malay cuisine on their a la carte menu for destinations to and from Malaysia.

Muscat to Zanzibar. Outbound flight was ok, food nothing special and entertainment poor but the crew were great. On the return leg (which was 7 hours long to accommodate a stop in Dar Es Salam) we had no drinks service, virtually no entertainment, poor food and only 2 crew members to serve 140 economy passengers Oman Air has got its premium routes, but falls short of international standards on other routes.

Heathrow-Muscat-Mumbai return journey. Both flights friendly staff, plenty of leg room and good quality food. Muscat Airport is good but with only 5.5 hrs stop, a coffee and book filled the gap adequately. Seating was 2-4-2 so had no issues with a squashed middle person. My finding: a lot better than other airlines I have flown in the past.

I flew LHR-MCT (layover 24 hours) MCT-BKK and then BKK to LHR via MCT. Outbound flights, the service was very good. Crew attentive and leg room comfortable for economy. Amenity packs given on each leg. Main meals were good but the snack pre-landing was bland. Return, there was an older cabin crew member who seemed to take a back seat and allow the female crew to do most of the work. The MCT-LHR sector, all staff ship shape and on target. Great airline and great prices. Only let down was the IFE, a little dated.

My husband and I did an Oman Air Eid Package Tour to Sri Lanka in August. It was excellent value for money. The flights were on time and very pleasant. The vegetable curry that I had for dinner on our return trip was one of the best I have eaten. A range of alcohol was available for the passengers who fancied a drink with their meal.

Flew from Cairo to Muscat on 14th Sep 2012. Although I was first in line at the check in counter at Cairo, I was given seat No. 20 C which is an emergency exit seat with minimum leg room and no reclining feature. As the flight was full, I had to endure this for 4 hours. Although the crew were apologetic, they could not help in any way and their apologies did not help in relieving my discomfort. Also, no AC when the plane was on the tarmac in Cairo. All passengers should be asked before being allocated an emergency exit seat. The entertainment was almost non existent. I am not quite sure why they bother to distribute head sets. The food was also just average. All in all a rather nasty experience. I will say however, that the onward flight from Muscat to Bombay was a bit better as there were some spare seats. Need to note here that my seat was broken and was fixed in the recline position. The food was also better on this flight but the entertainment was still pathetic.

Travelled from London Heathrow to Bangkok (Business Class). From arriving at check in to leaving at Bangkok I must say this is the best airline I have travelled with. The staff were excellent, the menu was brilliant and the IFE was good. The lounge facilities at Heathrow, Muscat and Bangkok all were excellent with free massages.

Business Class Kuala Lumpur to London. Excellent all the way. From the booking of the ticket in KL to the smooth check in and the wonderful service I couldn't have asked for any better. All sectors on time and the lounge in Muscat a delight.

JED-MCT-LHR. Friendly and fast check-in at both Jeddah and Muscat (we had a three day holiday stopover in Oman), great leg room and comfort, entertainment on demand, delicious food and wines, punctual service and lovely crew. We were impressed by Oman Air and are tempted to use them regularly from Saudi Arabia to the UK, despite three hours in the wrong direction on the first hop!

I got an exceptionally good business class deal with Oman Air when shopping around for fares from London to Bangkok. I am well-travelled and have used many airlines over the years in economy, economy plus and business and have no hesitation in saying that this is, quite simply, the best carrier I have ever used. Oman Air's business class product is exceptional, with an especially spacious cabin in a 1-2-1 configuration (the window seat giving you excellent storage space), a truly wonderful flat bed experience, fantastic food, brilliant service and absolutely fantastic crews on all four sectors of my journeys. The airline has great connection times in Muscat and a terrific lounge, and also has its own lounge at Bangkok (small but really comfortable and with great service).

Use Oman Air as fly ZRH-MCT-DEL often due to business now that there is a direct ZRH connection. Find aircraft, entertainment and catering great but the last touch on service i.e. staff service is still modest. Need more attention to detail like checking on drinks and not completely disappearing.

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