Oman Air

FRA-MCT-CMB return. The seat pitch is generous inflight entrainment great food was good flight attendants friendly service good. Great value for money economy class product. The only negative complaining points were some delays on the FRA-MCT flights (due to weather and on the MCT-CMB flight (due to technical reasons) and the stop in Male on the MCT-CMB flight.

LHR-Muscat-Trivandrum return. Staff were surly and arrogant service almost non existent (we had to ask many times for our meal then provided something completely different) our one drink of wine did not materialise. Then we were told the company policy was not to serve "drunken passengers"! When I complained the chief steward showered my wife and I with gifts and an apology but the damage had been done. Add to this the pools of water in both toilets. Incidentally we are not drinkers and had not had any alcoholic drinks prior to our flight. We merely wanted some refreshment with our food.

BKK to LHR via MCT. A tale of two halves. BKK to MCT flight was excellent staff very attentive and interacted with passengers. The cabin is excellent as are seats. Lounge at Muscat is small but quiet and relaxing. Food options well presented. The 2nd flight was disappointing. Having made the mistake of ordering vegetarian food the crew were oblivious to the fact that the meal presented was third rate. No alternatives offered and we went the whole flight without any food. The cabin crew seemed to spend most of their time talking among themselves. Four staff for 16 passengers but little interaction and no customer service. This illustrates the inconsistencies in standards at Oman. At their best they are as good an any airline but at their worst they are poor. There is an urgent need to achieve greater consistency.

Me and my partner got our flight to Bangkok scheduled for April/May. They tried to reschedule our flight in February for later dates we had made arrangements for hotels/flights after few days they went back to original timetable. Of course they did not even consider taking any costs of our arrangements! Appalling customer service. And today the same story - again they want to reschedule a flight and the reason is "something to do with switching from their Winter Schedule to their Summer schedule and being a young airline they are quite inexperienced at this". They have already ruined our vacations with such irresponsible behaviour. They are not worth all the hassle even though they've got competitive price.

LHR-MCT-BKK return great value for money paid €540 pp return. Flights on time good flight entertainment. Crew efficient and friendly adequate amount of drink and food services. Would fly with Oman Air again.

Economy class conditions seemed to be more cramped than on other airlines and crew surly. Their complaints handling is a disgrace. We had a brand new suitcase destroyed on the return leg. We reported the damage immediately at Heathrow and got a customer reference number. Since then I e-mailed the customer service address with copies of a whole load of documents (mostly irrelevant to my claim but I supplied them anyway). The first response was a blanket "sorry to her your problem but we are not liable". When I pressed it further I was told "We are not liable because the damage is fair wear and tear". When I pointed out why this was utter rubbish and gave chapter and verse from their terms and conditions I have just been ignored. Seems like their idea of customer service just means "deny everything but do it politely".

LHR-MCT-BKK. Good IFE and very empty flight. Crew were fine food was edible not as good as some airlines but I've hadworse. MCT-BKK flight was completely full and cabin crew obviously couldn't cope and had no hesitation in showing so. Food seemed better on this leg. BKK-MCT cabin crew very attentive - I was unwell on the way back and I was upgraded during the flight. I was fortunate to have a faulty seat belt MCT-LHR and was upgraded again.

LHR-MCT-BKK. Good selection of food well presented. Cabin crew attentive but not overbearing. Lounge in Muscat comfortable with good selection of food and facilities. Shared Emirates lounge in Bangkok.

Heathrow-Muscat-Bangkok return journey. Both flights friendly staff plenty of leg room and good quality food. Muscat Airport has little to do needs an internet cafe but with only 3 hours stop a coffee and book filled the gap adequately. Seating was 2-4-2 so had no issues with a squashed middle person.

To and from Bangkok via Muscat and very impressed. Seating comfortable with good legroom food also high quality. No issues when ordering drinks. On the way to Bangkok the two or so hours wait wasn't too bad although over £6 a beer was excessive. On the way back I paid to use the lounge as it was 3 hours stopover very good value. Lounge nice and quiet with food and drinks available also cubicles to catch up on sleep if needed.