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Oman Air Passenger Reviews and Oman Air Customer Trip Reports



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Check Oman Air passenger information in our customer travel guide

Oman Air 4-Star Airline ranking

Award-winning Business Class seat on A330 aircraft

Oman Air First Class and Business Class Lounge Reviews

New First and Business Class lounges at Muscat Airport

Oman Air Economy Class seat reviews

Good Economy Class seat comfort on A330 aircraft

Oman Air Passenger Seat Recommendations

Quality meal service on international and regional flights

Oman Air First Class and Business Class Seat reviews

Convenient and compact transit airport in Oman

Oman Air Aircraft Seat Plans

5-Star rated long-haul Business Class




OMAN AIR customer review :  14 September 2011 by P Carpenter (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR to Muscat and Muscat to BKK return in Business Class. Excellent new airline with a fantastic Business Class offering, great Business Class seat price as well. Easy check-in, good lounges, amazing seat/flat bed, staff onboard friendly and great service. Flat bed was great and got a good sleep in pyjamas provided on the way to Muscat. Seat comfortable and goes fully flat. Food/Beverages offered. New Business Class lounge in Muscat is excellent. I would highly recommend Oman Air due to their great Business Class seat at a reasonable price.


OMAN AIR customer review :  23 August 2011 by W Fokkenrood (Maldives)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

MLE-FRA return. A wonderful flight experience. On most sectors I was alone in Business Class. Inflight service and food was excellent. The seats are very comfortable and was able to get a good nights rest. The only negative was the ground handling staff in Muscat, they where rude and not interested in J class passengers.


OMAN AIR customer review :  8 August 2011 by S Cross (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Business

MCT-KUL. The initial experiences were positive. Business lounge in Muscat was comfortable and staff attentive. Onboard, the seat lived up to its reputation. There was a lot of wasted storage space in my opinion which was too small to be useful for cabin baggage but yet too big to look anything short of clumsy and a cheap gap- filler. Inflight service, food, IFE and crew all positive. On arrival into KUL my bag had been lost and this is where the airline and my entire experience fell down. The local staff were not readily on hand and certainly made very little effort once tracked down. It took about 36 hours to receive my bag and the promised delivery times were seemingly mere fabrications since they came and went on two occasions without any sign of my bags so all this did was to further build upon my frustrations. As a full fare paying premium passenger I expect an airline to jump into action when things go wrong and there was absolutely none of that. All contact was initiated by me, at great expense, and the airline failed to take a single pro-active step to manage the situation or reputation. Eventually I realized that they knew my bag was delayed by 24hrs even before I arrived into KUL but simply failed to take any action on the information. So a pleasurable experience turned very sour because the airline did not appear to have control, interest or regret when something went wrong. The entire approach, including the subsequent lack of interest from the head office, leads me to question how serious this airline really is about competing within the region.


OMAN AIR customer review :  16 July 2011 by Alan Ward (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-MCT-SLL-MCT-LHR. A330-300 sectors in comfortable new aircraft with great leg space. Satisfactory food and drinks with bottled water available thoughout flight. Biscuits and ice cream on return flight. GF main course served to my wife was bland on both sectors but happily exchanged by crew for biryani on return sector. B737-800 sectors both satisfactory with GF meals served on these 1hr flights. Oman Air offer good value Economy flights and I look forward to my next flights with them to KTM in Nov.


OMAN AIR customer review :  14 July 2011 by Alan Ward (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-MCT-SLL-MCT-LHR. London to Muscat sectors were in a fairly new A330-300ER with good IFE. The service and meals were adequate and complimentary alcohol was available on request. My wife's GF main courses were bland and boring and on the homeward sector exchanged on request for the tasty biriani. Crew members mostly friendly and obliging. Leg room great for tall travellers and seemed more generous than the stated 34". Mobile phones can be used inflight and WiFi is available, both at additional cost. Main criticism of these flights is that the crew make no effort to keep the toilets clean on these 7-8hr flights. Muscat to Salalah sectors in B737-800 with a meal served on the 1 hr flight. On the basis of these experiences I'm travelling LHR-MCT-KTM in November this year.


OMAN AIR customer review :  14 July 2011 by S Correia (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Just flown with Oman Air yesterday. Entertainment great. Food was poor. Flown with Oman Air 4 times, and all 4 times the chicken option wasn't available due to shortage. Yet the passengers sitting on the other aisle across still had the choice after, to which I was very disappointed as due to my seat location I wasn't able to select the chicken meal. To happen every time I fly with Oman Air, I now do not look forward to meals with this airline. Also was given a snack consisting of fruit and a bread roll filled with veg. Again annoyed but this time at the hostess as she gave me this snack only for myself and to realise after that there was a meat alternative to which she didn't inform us, yet she informed the row of passengers in front. I complained to another hostess only for nothing to be done. Would strongly recommend selecting food before flying.


OMAN AIR customer review :  29 May 2011 by E Marquet (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Business class to Bangkok via Muscat. Newish airline trying hard to compete with the big names and doing very well indeed. Standard of business class seats on Oman are superior to Etihad - newer, more comfortable seats, more space and excellent in flight entertainment with Bose headphones. Staff very courteous, check in fast and efficient, food superior & drinks were flowing. The only thing that was really average was the lounge at Terminal 3 - looked old and dated. In contrast, the new lounge at Muscat is great with a very attractive layout of various food. Shame the lounge was invaded by loud mobile phone speakers and other inconsiderate people.


OMAN AIR customer review :  18 May 2011 by D Maguire (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

MCT-DXB in Business Class. Easy check-in at MCT and Business Class lounge is great with a wide selection of food and drink. A separate bus to the aircraft for Business Class and the welcome was warm on almost new B737-800. A snack of sandwiches and cake served together with drinks - even managed a second round on this 45min sector. Arrival on time and cleared of the airport in 15 minutes.


OMAN AIR customer review :  13 May 2011 by P Clement (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-BKK via MCT. SAS lounge at LHR spacious and comfortable. Onboard, food, wine, entertainment, lie-flat seat and service from cabin crew all excellent. Cabin crew quietly conspicuous throughout the flight and anticipated top-ups. Lounge at MCT excellent. Streets ahead of Emirates and Etihad.


OMAN AIR customer review :  26 April 2011 by Charles Tyler (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-MCT-CMB return, A330-300 on all sectors. Economy full on all sectors but experience seemed calm and efficient. Food was standard economy fare, and drinks service offered (it is not a dry airline). Inflight entertainment very good, with seat-back screens. Oman Air offer in- flight wifi and you can use your mobile phone via Inmarsat connection. I was impressed with Oman Air's service at a competitive price.


OMAN AIR customer review :  25 April 2011 by A Sutherland (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

LHR-MCT-BKK return. Having booked well in advance was annoyed to receive email informing us of schedule change (don't Oman know their schedules for the year?) with two options : cut short trip by three days or extend by one. No offer to compensate for either loss of holiday or extension expense. Online check in is a farce, only one sector can be checked in and a seat selected. Ended up row 23 LHR-MCT but row 44 MCT-BKK. Same on the reverse journey, row 23 BKK- MCT, row 44 MCT-LHR. Of the 8 flights with Oman on this route in the past six months IFE has worked only once. Crew range from attentive to disinterested. Food has taken a nose dive in the last six months. MCT-LHR flight at least 7 rows were denied a drinks service as a 'senior' staff member resented being told she had forgotten to do it and sulked. For the first time ever had to use the call button to ask for a drink with meal and get IFE reset after a promise to rectify went undone. Have used Oman Air's OnAir product successfully once. Good wifi speed but at $29.95 its very expensive. Decided to treat ourselves to OnAir on the MCT-LHR (longest leg). Worked fine for 20 minutes then crashed and crew couldn't have cared less. Oman is great when its good, and absolutely appalling when its bad. The planes are new, so they say. Am going to give Oman one last try in October.


OMAN AIR customer review :  14 April 2011 by Neil McGinty (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-MCT-BKK-MCT-BKK. Full flat seat and overall cabin space extremely comfortable, food and drinks excellent, as are the cabin staff. Muscat business lounge very good.


OMAN AIR customer review :  12 April 2011 by David Greisch (Luxembourg)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

FRA-MCT-CMB return. The seat pitch is generous, inflight entrainment great, food was good, flight attendants friendly, service good. Great value for money economy class product. The only negative complaining points were some delays on the FRA-MCT flights (due to weather and on the MCT-CMB flight (due to technical reasons) and the stop in Male on the MCT-CMB flight.


OMAN AIR customer review :  19 March 2011 by S Bird (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR-Muscat-Trivandrum return. Staff were surly and arrogant, service almost non existent (we had to ask many times for our meal, then provided something completely different), our one drink of wine did not materialise. Then we were told the company policy was not to serve "drunken passengers"! When I complained, the chief steward showered my wife and I with gifts and an apology but the damage had been done. Add to this the pools of water in both toilets. Incidentally, we are not drinkers and had not had any alcoholic drinks prior to our flight. We merely wanted some refreshment with our food.


OMAN AIR customer review :  15 March 2011 by David Whalley (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

BKK to LHR via MCT. A tale of two halves. BKK to MCT flight was excellent, staff very attentive and interacted with passengers. The cabin is excellent as are seats. Lounge at Muscat is small but quiet and relaxing. Food options well presented. The 2nd flight was disappointing. Having made the mistake of ordering vegetarian food, the crew were oblivious to the fact that the meal presented was third rate. No alternatives offered and we went the whole flight without any food. The cabin crew seemed to spend most of their time talking among themselves. Four staff for 16 passengers, but little interaction and no customer service. This illustrates the inconsistencies in standards at Oman. At their best they are as good an any airline, but at their worst they are poor. There is an urgent need to achieve greater consistency.


OMAN AIR customer review :  15 March 2011 by E Cimochowska (Poland)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Me and my partner got our flight to Bangkok scheduled for April/May. They tried to reschedule our flight in February for later dates, we had made arrangements for hotels/flights, after few days they went back to original timetable. Of course, they did not even consider taking any costs of our arrangements! Appalling customer service. And today, the same story - again they want to reschedule a flight and the reason is "something to do with switching from their Winter Schedule to their Summer schedule and being a young airline they are quite inexperienced at this". They have already ruined our vacations with such irresponsible behaviour. They are not worth all the hassle even though they've got competitive price.


OMAN AIR customer review :  15 March 2011 by A Guerin (Ireland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-MCT-BKK return, great value for money paid €540 pp return. Flights on time , good flight entertainment. Crew efficient and friendly, adequate amount of drink and food services. Would fly with Oman Air again.


OMAN AIR customer review :  28 February 2011 by T Smith (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Economy class conditions seemed to be more cramped than on other airlines and crew surly. Their complaints handling is a disgrace. We had a brand new suitcase destroyed on the return leg. We reported the damage immediately at Heathrow and got a customer reference number. Since then I e-mailed the customer service address with copies of a whole load of documents (mostly irrelevant to my claim but I supplied them anyway). The first response was a blanket "sorry to her your problem but we are not liable". When I pressed it further I was told "We are not liable because the damage is fair wear and tear". When I pointed out why this was utter rubbish, and gave chapter and verse from their terms and conditions, I have just been ignored. Seems like their idea of customer service just means "deny everything but do it politely".


OMAN AIR customer review :  28 February 2011 by D Brooke (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-MCT-BKK. Good IFE and very empty flight. Crew were fine, food was edible, not as good as some airlines but I've hadworse. MCT-BKK flight was completely full and cabin crew obviously couldn't cope and had no hesitation in showing so. Food seemed better on this leg. BKK-MCT cabin crew very attentive - I was unwell on the way back and I was upgraded during the flight. I was fortunate to have a faulty seat belt MCT-LHR and was upgraded again.


OMAN AIR customer review :  25 February 2011 by K Kinnarney (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-MCT-BKK. Good selection of food, well presented. Cabin crew attentive but not overbearing. Lounge in Muscat comfortable with good selection of food and facilities. Shared Emirates lounge in Bangkok.


OMAN AIR customer review :  24 February 2011 by R Perryman (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Heathrow-Muscat-Bangkok return journey. Both flights friendly staff, plenty of leg room and good quality food. Muscat Airport has little to do, needs an internet cafe, but with only 3 hours stop a coffee and book filled the gap adequately. Seating was 2-4-2 so had no issues with a squashed middle person.


OMAN AIR customer review :  17 February 2011 by John Walsh (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

To and from Bangkok via Muscat and very impressed. Seating comfortable with good legroom, food also high quality. No issues when ordering drinks. On the way to Bangkok the two or so hours wait wasn't too bad, although over £6 a beer was excessive. On the way back I paid to use the lounge as it was 3 hours stopover, very good value. Lounge nice and quiet, with food and drinks available, also cubicles to catch up on sleep if needed.


OMAN AIR customer review :  11 February 2011 by Patrick Gold (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-COK via MCT . They seem to have got the economy seat configuration about right. I'm 6'4" and although not exactly comfortable, did not suffer the discomfort I have endured on other airlines. Food okay and IFE comprehensive - although the free headphones are about as cheap as you can get. Punctuality was good on all sectors and Muscat is a pleasant environment to wait for a connection. I do have one issue though. I appreciate Oman is an Islamic state and some of the cabin crew probably do not approve of alcohol. But on the first leg LHR-MCT when my partner developed a headache and asked for a paracetamol, she was told that she couldn't have one as she had been drinking alcohol! Yes, she had had a 330ml of Fosters and one 18.5ml bottle of red wine in the previous 6 hours, but to deny a customer a painkiller on these grounds is ridiculous and poor customer care. Then on the return flight from Muscat I requested a Gin and Tonic and was told there was no Gin on board - this was about 30mins after leaving Muscat. I think Oman air need to decide whether they are going to be a dry Islamic airline, a point of view I would respect, or have a liberal Western attitude to reasonable alcohol consumption.


OMAN AIR customer review :  7 February 2011 by Richard James (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-MCT-LHR. Oman Air have one of the better Economy products. New A330-300 with 34" seat pitch, good food and IFE, attentive service and convenient flight times. Booking online was followed by a lengthy pantomime email correspondence, having to send them scanned pictures of your passport and credit card to avoid fraud. Apart from that, a good journey.


OMAN AIR customer review :  6 February 2011 by L Tytler (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Delighted with recent flight London Heathrow to Mumbai via Muscat. The entertainment and food were excellent, as was service. We were given a huge bag of nuts and some ice cream in addition to two meals on the 7 hour flights to and from Muscat. There wasn't much to do at Muscat airport for our 5 hour stop, so take a good book if you have a long stop there!


OMAN AIR customer review :  3 February 2011 by Slava Chevtchouk (France)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Paris to Malé through Muscat. Business class of very high standard. Very friendly professional staff, take care of you till the end of the flight (not disappearing as Air France staff do). Seats huge, full lie-flat, so it's possible to find comfortable position and sleep. Seats by windows have lots of storage , however seats in the middle have limited storage. Excellent food, classy presentation. Lounge in Muscat very comfortable with plenty of drinks and food. All in all excellent product.


OMAN AIR customer review :  29 January 2011 by Hoang Ha (Belgium)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

FRA to MLE via MCT Business class. Lounge in FRA is the lounge of Cathay Pacific, not so much to eat. Seats 1-2-1 configuration, wonderful flat bed. enough storage space. large screen. huge choice of movies, TV, Music. Good food but less choice than Etihad. FRA to MCT was a night flight and we received pyjamas, crew even offer to prepare bed for you. Lounge in Oman is new and comfortable with lot of choice of food.


OMAN AIR customer review :  24 January 2011 by D Whalley (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR to BKK via MCT. Full flat seats excellent as is the cabin ambience. Cabin crew friendly but language skills not as good as Qatar. Food good, but food on demand not so good. The lounge at Muscat quiet and relaxed but not such a good selection of food nor such good shower facilities as I had become used to in Doha.


OMAN AIR customer review :  16 January 2011 by Robert Jones (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

A flight by my partially sighted and physically disabled brother from LHR to Bangkok via Muscat. Caught in the snow at Heathrow, eventually he was put on a flight on 22nd December to Muscat in Business class. The ground support and handling throughout the journey was good allowing full access to ground facilities. Business class passengers helped with food, toilet and access in the cabin. However due to the design of the A330 multimedia and visual signalling within the cabin was not available. The second leg of this flight was economy class. Again the ground handling seemed very good. However the staff seemed very inexperienced in seat selection and he was placed somewhere in the middle of the cabin. This meant that he could not access the toilet on board without the group effort of some 20 passengers to navigate the cabin. He was trapped in the toilet once there as it was not apparent how to unlock the door. The food was wrapped in dark plastic sealed containers which could not be accessed by a partially sighted person resulting some 5 hours plus with no water, food, disorientated, unable to call for help and restricted access for disabled aids despite requests for a suitable seat location 1 week earlier.


OMAN AIR customer review :  2 January 2011 by D Marsh   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK-MUS-LHR. Excellent, on time, new A330. Plane half empty, had an entire row of 4 seats to myself on 1st leg and 3 seats empty on the 2nd leg. Excellent seat pitch and great IFE. Good menu choices.


OMAN AIR customer review :  30 December 2010 by V Schmitz   (Spain)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

BKK-MCT-FRA. Plane had a broken engine twice. No help from Oman Air staff at all. It was shambolic. The only comment was" we are waiting for our engineer". Arrived in FRA 38 hours late, with different airline. If I can help it, I will never fly Oman Air again.


OMAN AIR customer review :  22 December 2010 by Glauca Rossi   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Ruined my holidays, the only one of the year. Because of the bad weather and subsequent cancellations, instead of putting me on the second available flight (the first would have been for people who had booking prior to mine), they tried to push me on Christmas day flight and give priority to people whose booking was on a date later than mine. As half of my holiday had gone, I saw no point and cancelled.


OMAN AIR customer review :  22 December 2010 by Alex Faure   (France)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Bangkok to Paris, had technical problem in Bangkok, and maintenance could not fix it and we had to spend a night at Bangkok. From the moment we left the plane to the following morning at the airport, Oman Air staff was invisible and we only had information from the Bangkok airport crisis number (witch is very efficient). The following morning, Oman Air told us we would take off at 1130am and spend a 23hr transit at Muscat, before taking our second plane to France. The technical problem had not been fixed and we had to change for another plane. We arrived Muscat at 630pm instead of 230pm. Baggage didn't follow. As in Bangkok, we didn't meet any Oman Air staff in the hotel and had great difficulty to collect information. Our plane to Paris took of on time but we arrived at destination with a 36 hours delay. Due to those awful conditions, I think Oman Air's staff was not very helpful. A french speaking mediator in Muscat and a better coordination between the company and hotels where we spent the 2 nights would have been helpful (60 people were concerned).


OMAN AIR customer review :  22 December 2010 by Markus Sprengler   (Germany)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

FRA-MCT-CMB return in Business class. MCT-CMB with B737-800, as departure on a Monday. A330 is used on all other days. Due to this aircraft, no sleeper seats - only usual short haul equipment. Apart from this, excellent cabin on other flights with A330-300/200. Seat configuration in J class is 1x2x1. Very good service, good entertainment available. Problems with food - not enough vegetarian pasta available on CMB-MCT. Cabin crew on leg MCT-FRA was too noisy talking whole night too loud.




 
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