Go! Mokulele Passenger Reviews and Go! Mokulele Customer Trip Reports     No Ranking Awarded       Add your Go! Mokulele Review   Go! Mokulele is not a Star ranked airline   Airline Reviews : A-Z Index   Customer Review scoring : Go! Mokulele   0 out of 10 5 reviews

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	Go! Mokulele Customer review :  19 April 2013 by Henry L Sosinski    (USA)
	Rating : 2/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	We booked a non-stop on Go! between Kahului (OGG) and Lihue (LIH) as it provided the best travel times for our group. A couple of months after the initial booking we were contacted by Go! and advised that our flight had to be changed to a direct flight through Honolulu (HNL). The Go! agent advised that the flight would not change planes in HNL. On the date of our flight Go! was delayed in departing OGG. When we landed in HNL we were told to leave the plane by the flight attendant. When we got to the terminal there was no gate agent and the departure monitor showed that the second leg of our direct flight had left for LIH 30 minutes earlier. To make a long story short, our non-stop turned direct had left us stranded and we lost a day of our vacation because of Go! We were compensated with overnight accommodations, but the whole debacle has left us with a very bitter taste for any future travel on Go!

Go! Mokulele customer review :  21 August 2012 by Kalea Pacote   (USA)

The cheaper prices are not worth it for the cancellations and horrible service. Our 6.30pm flight was delayed until 8.30pm then 9.40, then cancelled! We were not informed until all other airlines had departed for the night so we were stuck! They then took 1.5 hrs to book our hotel and shuttles, we didn't get to our hotel until 11pm! Then for rebooking due to all the cancellations, they were booked for 2 days forcing us to change airlines last minute. All in all it was a huge inconvenience and was handled horribly with no compassion for us miserable customers.

Go! Mokulele customer review :  19 May 2011 by Y Finkelstein   (Israel)

I booked in advance a flight from Honolulu to Kawai Island (a round ticket). Upon check-in at the airport I realized that the ticket was issued - by a mistake of GO-Mukulele - for a different flight (from Honolulu to Hilo in the Big Island which I came from earlier). instead of apologizing for the mistake, GO-Mukulele refused to refund me. They mocked my request to change the ticket for my requeSted destination. Later they agreed but fined me for "changing the route". However, they did not enable me to take the next flight. I had to wait 6hrs in the gate and finally took the last flight (a night flight) to Kawai. In a like manner, the newly released ticket for my journey back (Kawai-Honolulu) was for Monday afternoon flight - the least requested flight in which the airplane was near-empty.

Go! Mokulele customer review :  11 April 2011 by Corey Miller   (USA)

Run, don't walk away from this airline! Their prices are usually less than Hawaiian - believe me, it's not worth it. My family was set to take a simple flight from Oahu to the Big Island. Our flight was at 3:15pm. First it got pushed to 4:30, and then, without warning, they cancelled it. They didn't even offer another flight until the following day. Options? They would give me tickets for a flight the following day, and put us up in a hotel. Meaning: some bedbug-ridden flophouse near an airport runway. In order to get to the Big Island the same day, in the hope of still being able to utilize the condo we rented, I quickly ran over to the Hawaiian Airlines terminal. At that time, they only had one flight left that evening: a flight to Hilo - on the other side of the island. So I grabbed that flight, changed my rental car from the Kona airport to Hilo, and then had to retrieve my bags from Go and get them onto that flight. Hawaiian Airlines was great, and everything went very smoothly. But then I had to retrieve a rental car in Hilo and drive over two hours to get to my condo. Like I said - what a mess. All for a simple 45 minute flight. So, besides the pain and stress of rushing around, it also cost me a lot of money.

Go! Mokulele customer review :  5 March by K Nelson   (Canada)

Go Mokulele or as we have named it "no go Mokulele" brought a beautiful vacation to a stress filled and expensive ending. We arrived at the airport at 8am to checkin for our 10am flight along with 14 other people. At the last minute we were informed there was a "mechanical problem with the plane" others at the airport, the taxi drivers and hotel staff told us this is common business practice for this airline. Since 17 people was short of the 50 person load this airline would carry, it seems it makes more business sense to cancel the flight and attempt unsuccessfully to rebook people. We waited at the airport all day with our 2 young children aged1 and 4. After repeated assurances that they would definitely get us out at 12 and then 1:30 and then 4pm We gave up and rebooked on Delta. Delta took care of us and is in the process of locating our bags which go Mokulele sent on to Honolulu without us.