Mokulele Airlines

We booked a non-stop on Go! between Kahului (OGG) and Lihue (LIH) as it provided the best travel times for our group. A couple of months after the initial booking we were contacted by Go! and advised that our flight had to be changed to a direct flight through Honolulu (HNL). The Go! agent advised that the flight would not change planes in HNL. On the date of our flight Go! was delayed in departing OGG. When we landed in HNL we were told to leave the plane by the flight attendant. When we got to the terminal there was no gate agent and the departure monitor showed that the second leg of our direct flight had left for LIH 30 minutes earlier. To make a long story short our non-stop turned direct had left us stranded and we lost a day of our vacation because of Go! We were compensated with overnight accommodations but the whole debacle has left us with a very bitter taste for any future travel on Go!

The cheaper prices are not worth it for the cancellations and horrible service. Our 6.30pm flight was delayed until 8.30pm then 9.40 then cancelled! We were not informed until all other airlines had departed for the night so we were stuck! They then took 1.5 hrs to book our hotel and shuttles we didn't get to our hotel until 11pm! Then for rebooking due to all the cancellations they were booked for 2 days forcing us to change airlines last minute. All in all it was a huge inconvenience and was handled horribly with no compassion for us miserable customers.

I booked in advance a flight from Honolulu to Kawai Island (a round ticket). Upon check-in at the airport I realized that the ticket was issued - by a mistake of GO-Mukulele - for a different flight (from Honolulu to Hilo in the Big Island which I came from earlier). instead of apologizing for the mistake GO-Mukulele refused to refund me. They mocked my request to change the ticket for my requeSted destination. Later they agreed but fined me for "changing the route". However they did not enable me to take the next flight. I had to wait 6hrs in the gate and finally took the last flight (a night flight) to Kawai. In a like manner the newly released ticket for my journey back (Kawai-Honolulu) was for Monday afternoon flight - the least requested flight in which the airplane was near-empty.

Run don't walk away from this airline! Their prices are usually less than Hawaiian - believe me it's not worth it. My family was set to take a simple flight from Oahu to the Big Island. Our flight was at 3:15pm. First it got pushed to 4:30 and then without warning they cancelled it. They didn't even offer another flight until the following day. Options? They would give me tickets for a flight the following day and put us up in a hotel. Meaning: some bedbug-ridden flophouse near an airport runway. In order to get to the Big Island the same day in the hope of still being able to utilize the condo we rented I quickly ran over to the Hawaiian Airlines terminal. At that time they only had one flight left that evening: a flight to Hilo - on the other side of the island. So I grabbed that flight changed my rental car from the Kona airport to Hilo and then had to retrieve my bags from Go and get them onto that flight. Hawaiian Airlines was great and everything went very smoothly. But then I had to retrieve a rental car in Hilo and drive over two hours to get to my condo. Like I said - what a mess. All for a simple 45 minute flight. So besides the pain and stress of rushing around it also cost me a lot of money.