AIR MAURITIUS customer review :  5 November 2009 : by Des Cormican   (Australia)

Perth to Mauritius. Aircraft clean, modern and on time. Boarding was efficient. Cabin crew attentive and service good. Legroom was fair but actual seats were very hard and made the long journey uncomfortable. The return flight was through Kuala Lumpur - service was good but the hot meal served was cold. The final leg back to Perth was with Malaysia Airlines and the difference in seat comfort was immediately noticable - plus their hot meal was indeed hot and quite delicious for an airline meal. Overall Air Mauritius is not bad but they could learn a lot from Malaysia Airlines.

AIR MAURITIUS customer review :  28 October 2009 : by M Johnston   (South Africa)

We flew on Air Mauritius from Johannesburg. Due to bad weather JNB airport was closed and our departure was delayed – cockpit / cabin crew handled the delay very well and eventually left about 1.5 hours later than scheduled. The seats were very uncomfortable - reading other reviews we are clearly not the only people who had a problem with the seats. The in-flight food was fairly tasty and service from the crew was polite & professional. The return flight was much as per the outgoing one. However, the check-in process at Mauritius Airport on our return left a lot to be desired. We were at the airport by around 6.30/6.45am. There were 2 check-in desks open to handle both the Johannesburg departure at 9.00am and the Cape Town departure at 9.15am. Having only 2 desks open to service 2 flights resulted in unnecessarily long queues. To say the check-in at SSR Airport was disastrous is being generous. Clearly there has been no forethought with regard to passenger and queue handling.

AIR MAURITIUS customer review :  28 September 2009 : by L Fox   (UK)

We've just returned from a wonderful holiday in Mauritius, unfortunately, we cannot say the same for Air Mauritius. The outbound flight was awful, broken seats that would not sit upright, IFE did not work until the last hour of the flight, cabin temperature was freezing, had to wrap two blankets around me and still could not get warm. Seats were hard, uncomfortable, lack of room and to top it all, there's a black box under each seat which restricts your leg room. Coming back the temperature had been turned up a little, the IFE did work part of the way but lacking in choice of film/programme's which you do need for such a long flight and seats were still broken, hard and extremely uncomfortable. This airline really do need to take on board all the criticism from their passengers and update the interior of the planes. We do not recommend this airline and will never fly with them again.

AIR MAURITIUS customer review :  24 September 2009 : by P Fuji   (UK)

We returned from Mauritius last Thursday. Mauritius and its people were wonderful but Air Mauritius was awful. The seats were too shallow and very poor padding. Impossible to sit comfortably let alone sleep. Food was poor and service also very poor. On our journey out, the cabin was so cold I had to wrap a pashmina round my head and pile on 3 blankets. Coming back the opposite - hot. IFE screen far too close and very poor selection of movies - same coming back. Sorry but this airline is not a credit to its wonderful country and people.

AIR MAURITIUS customer review :  22 September 2009 : by R Jones   (Australia)

MEL-MRU-PER business class, very comfortable seats. Staff friendly and helpful, food was excellent, loved the champagne. Lounge at MUR was basic but good.

AIR MAURITIUS customer review :  17 September 2009 : by M Chen   (Mauritius)

MRU-HKG return Y class. The seats are uncomfortable. Outbound the IFE did not work and on a 10 hours flight that can be irritating. Attendant was not concerned and service was at a minimum. Food good. Return was really scary, taking off with a typhoon. Attendants mood was better hence a somehow OK flight, would not say pleasant.

AIR MAURITIUS customer review :  31 August 2009 : by Bernard Feissat   (France)

Paris-Mauritius return Business class - it's a code shared flight with Air France and we used the overcrowded lounge in CDG AF Terminal F (but had just a short connection so no real problem). Nice new business class, except the unusual orange colour of seats and blankets and the limited IFE. Wide leather seats turning into flat beds; pleasant FA; lovely food; I do not drink alcohol so can't say about wine and spirits. I never sleep on a plane even on night flights but enjoyed a very pleasant quiet flight, nice hot breakfast, fast disembarking, fast track for immigration, luggage delivered a couple of minutes after we arrived in luggage hall. Much better than their former first class, and better service and more pleasant FA than on AF which we flew on the return. You can get your Flying Blue miles for the entire trip since the Paris-Mauritius flights are codeshared.

AIR MAURITIUS customer review :  24 August 2009 : by Frederic Rotrou   (UK)

LHR to MRU return – take-off delayed by 3hrs. Very poor leg room in Economy class, seats are very hard. No toiletries distributed (toothbrush, toothpaste…) – it seems that flight attendants keep to the strict minimum service, that is to say, welcoming on board, counting number of passengers and checking if the seatbelts are fastened, serving food, taking the food trays off (long enough after the meals are finished) – the rest of the journey, they stay in the rear of the plane and chat with each other. Very slow service – very poor level of quality of the food / no responsiveness to passengers query. The feeling I had from this flight is that I was dealt more like a good to be delivered from one location to an other, rather than a passenger to be transported towards one’s holiday destination and be taken care of – European low costs companies I have flown in Europe far better organised and provide a far better service.

AIR MAURITIUS customer review :  21 August 2009 : by P Cadet   (France)

LHR-MRU-LHR. Living in France, I often fly to Mauritius from Paris with Emirates. I decided to fly from LHR as the flights are cheaper by 400€ to 600€ compared to Paris. I booked Air Mauritius - mistake! Internet Check-in was supposedly offered, but it was impossible to use the service for “unknown reasons”. Being very tall it is important to get the emergency exit seats. At the check-in counter, the lady there told me that they are not allowed to change the pre-assigned seats! I’ve never ever heard of this before! Inflight, AVOD was poor and pointless. My IFE screen in the armrest was broken and couldn’t stand alone, plus the touch commands did not work properly. The crew is not very helpful (had to request an immigration paper four times to get one) and disappeared during the night. They do not even respond to the seats calls. There’s a big service problem on Air Mauritius. Two toilets were already dirty before the flight. The seats are painful and hard when trying to get a sleep.

AIR MAURITIUS customer review :  2 July 2009 : by Ethan Brown   (Australia)

PER-MRU-JNB return in J class as Air Mauritius was offering cheap business class seats from Perth. Departed Perth at 1am and was able to sleep all the way to MRU in the almost flat seat. Service friendly. Three hour transit at SSR airport. Able to use the premium lounge which was basic but comfortable. Flight to JNB also good. On return had to overnight in MRU. Stayed close to airport and enjoyed some snorkelling. Boarding at JNB and MRU a bit chaotic as they seemed to have overbooked economy. Food MRU-PER excellent. Limited choice on IFE. Staff friendly and attentive. This is obviously not the same standard as BA or QF business class, but value for money on the PER-JNB route. L'Occitane travel kits were a nice touch.

AIR MAURITIUS customer review :  14 June 2009 : by Brian Popple  (UK)

We are in our mid sixties & consider ourselves fairly well travelled. We arrived in the UK today from Mauritius into Heathrow. It was by far the most uncomfortable flight we have ever been on. My wife and I are not big people but found it almost impossible to eat as the seating was so cramped. The food was very poor and flight attendants very off handed. Mauritius was a beautiful island but no longer a holiday destination for us - thanks entirely to Air Mauritius.

AIR MAURITIUS customer review :  25 March 2009 : by Martyn Thompson  (UK)

London to Mauritius return in Economy. On checking in at Heathrow I asked for window seats but was told that the seats were allocated by the computer therefore I had to sit in the centre section. Outbound flight OK, food could be better, cabin crew polite and helpful, IFE Ok but the choice of English films limited because of the French language and 'Bollywood' selection. But the seats are uncomfortable - not only are they incredibly hard but the IFE box under the seat in front meant that I could not sit with both my legs straight out in front of me. Our return flight from Mauritius airport was called to the gate on time with the people with special needs being called first, they were taken through to the aircraft and everyone else was queuing up to go through. 5 minutes later all of the special needs passengers came back past the gate and headed for another aircraft then a few minutes later they were ushered back into the departure lounge, at this point we were told that the flight was delayed. 1.5 hours later the flight was called again during which time we had been told at various times by various people, that the delay was due to the inbound aircraft being struck by lightning, there was a problem fueling it and that they had to change the crew. When we were called there was no organisation to get people on just a free for all which slowed things up considerably and then when we were all seated and ready to go we had to wait 15 mins for a member of the flight crew to arrive! The return flight was every bit as uncomfortable as the outbound flight, the food was diabolical, didn't see much of the cabin crew as it was an overnight flight (they woke everyone up to serve the first meal) and the IFE was exactly the same as the outbound trip. Since getting back it has taken a week and a trip to the back pain clinic for my back to recover. Would I fly Air Mauritius again - no, would I recommend anyone else to fly Air Mauritius - no! In fact I have already advised everyone I have spoken to not to fly with them. I booked our flights through a travel agent and have subsequently learnt that we could have flown Virgin (although not directly) for virtually the same price, I won't make that mistake again.

AIR MAURITIUS customer review :   3 March 2009 : by R Harper

Customer Rating : 1/5

My wife is a Mauritian national and we travel to the island nearly every couple of years of so. We had flown by Air Mauritius almost 10 years ago when the service was just about satisfactory, but in recent times choose to fly BA or Air France as the tickets were cheaper. Our last trip coincided with a special economy-class promotion by Air Mauritius so we decided to go for their offer. That turned out to be a very foolish decision. All seemed to be going fine until I sat down and found my IFE screen was blank. I signaled to the very disinterested steward and after some time he decided to come have a look. I was advised that they were having "technical difficulties" with a few of their screens and that I may change to another seat once in flight. Of course, this wasn't possible as the flight was full and I wasn't about to leave my wife who has a slight fear of flying alone for a 12 hour flight. Then there was the drinks service. My wife had just been served and as the bored stewardess was about to ask me what I would like to have, another passenger who had already been served called her for assistance. After a few minutes attending to the passenger, the young lady unlocked her drinks trolley and pushed it forward to the next set of passengers without asking me what I would like to drink. I politely told her that I was yet to receive a drink and with a look of disgust and no apology she hurriedly served me. For a country that has a very diverse food culture, the onboard meals were both bland and of appalling quality. The toilets were also in a very poor state . An all together shocking flight which left both my wife and I thoroughly disgusted. Needless to say, we won't be flying with Air Mauritius for the foreseeable future.

AIR MAURITIUS customer review :   3 March 2009 : by M Chen

Customer Rating : 3/5

Mauritius - Hong Kong in Business class. Departure delayed by 2 hours due to a technical fault with an oven. A340 with limited IFE. My seat was a bit of a resistance when converted to the relax position but the overall flight was okay. Staff caring and polite. Return was on the old A340 that has been revamped. Staff was ok but not as friendly as the first leg. IFE content was very limited with a few movies on a loop. Did not appreciate the food. The power sockets for laptops are tricky to access to and some didn't work at all.