AIR MAURITIUS  Customer Reviews and Passenger Trip Reports

PAGE 1 2 3

AIR MAURITIUS customer review :  4 February 2010 by S Fraser   (South Africa)

JNB-MRU-JNB, seating is 3x3 and smallest, hardest seats we have sat in. Delayed on apron 1 hour at Mru on return as plane was overloaded and had to have cargo taken off so then breakfast became lunch. FA did not respond to service light. Tried to upgrade on return but no seats available. Check in at MRU was unbelievably slow and took more than 1 hour at 7.00am. Did not test IFE but overhead screens only.

AIR MAURITIUS customer review :  8 January 2010 by J Fry   (UK)

A pretty awful airline. The planes are old, with worn seats, and tv screens. The staff were just about satisfactory, although don't expect them to go out of their way to get you something! My worst flight yet, inflight entertainment was truly bad. 4 films available to watch - Mr & Mrs Smith, a bollywood film, and 2 kids films. The films were on loop, so I watched Mr & Mrs Smith 2 and a half times. That was all I could manage. I do not recommend flying with Air Mauritius.

AIR MAURITIUS customer review :  15 November 2009 : by J Doe   (Canada)

My family travel to Mauritius every couple of years to visit relatives, friends and to spend our hard earn $$$. The long flight from LHR to MRU is just awful. The seats are cramped, IFE not working (standard excuse: technical difficulties), flight attendants keep a strict minimum service. Once the meals are served and cleared, lights are switched off. Passengers are expected to go to the rear of the plane if one needs any service. Attendants are uncaring and impolite. We always speak creole to the attendants but always get replied back in the bastardized French. Even my kids make a big effort to speak the language. I don’t understand why the attendant cannot use Creole. We feel like second class (or no class) passenger. After each trip we promised not to fly Air Mauritius again, but we keep going back hoping the service would improve. There are few attendants that are doing a great job - unfortunately they are very hard to come across.

AIR MAURITIUS customer review :  5 November 2009 : by Des Cormican   (Australia)

Perth to Mauritius. Aircraft clean, modern and on time. Boarding was efficient. Cabin crew attentive and service good. Legroom was fair but actual seats were very hard and made the long journey uncomfortable. The return flight was through Kuala Lumpur - service was good but the hot meal served was cold. The final leg back to Perth was with Malaysia Airlines and the difference in seat comfort was immediately noticable - plus their hot meal was indeed hot and quite delicious for an airline meal. Overall Air Mauritius is not bad but they could learn a lot from Malaysia Airlines.

AIR MAURITIUS customer review :  28 October 2009 : by M Johnston   (South Africa)

We flew on Air Mauritius from Johannesburg. Due to bad weather JNB airport was closed and our departure was delayed – cockpit / cabin crew handled the delay very well and eventually left about 1.5 hours later than scheduled. The seats were very uncomfortable - reading other reviews we are clearly not the only people who had a problem with the seats. The in-flight food was fairly tasty and service from the crew was polite & professional. The return flight was much as per the outgoing one. However, the check-in process at Mauritius Airport on our return left a lot to be desired. We were at the airport by around 6.30/6.45am. There were 2 check-in desks open to handle both the Johannesburg departure at 9.00am and the Cape Town departure at 9.15am. Having only 2 desks open to service 2 flights resulted in unnecessarily long queues. To say the check-in at SSR Airport was disastrous is being generous. Clearly there has been no forethought with regard to passenger and queue handling.

AIR MAURITIUS customer review :  28 September 2009 : by L Fox   (UK)

We've just returned from a wonderful holiday in Mauritius, unfortunately, we cannot say the same for Air Mauritius. The outbound flight was awful, broken seats that would not sit upright, IFE did not work until the last hour of the flight, cabin temperature was freezing, had to wrap two blankets around me and still could not get warm. Seats were hard, uncomfortable, lack of room and to top it all, there's a black box under each seat which restricts your leg room. Coming back the temperature had been turned up a little, the IFE did work part of the way but lacking in choice of film/programme's which you do need for such a long flight and seats were still broken, hard and extremely uncomfortable. This airline really do need to take on board all the criticism from their passengers and update the interior of the planes. We do not recommend this airline and will never fly with them again.

AIR MAURITIUS customer review :  24 September 2009 : by P Fuji   (UK)

We returned from Mauritius last Thursday. Mauritius and its people were wonderful but Air Mauritius was awful. The seats were too shallow and very poor padding. Impossible to sit comfortably let alone sleep. Food was poor and service also very poor. On our journey out, the cabin was so cold I had to wrap a pashmina round my head and pile on 3 blankets. Coming back the opposite - hot. IFE screen far too close and very poor selection of movies - same coming back. Sorry but this airline is not a credit to its wonderful country and people.

AIR MAURITIUS customer review :  22 September 2009 : by R Jones   (Australia)

MEL-MRU-PER business class, very comfortable seats. Staff friendly and helpful, food was excellent, loved the champagne. Lounge at MUR was basic but good.

AIR MAURITIUS customer review :  17 September 2009 : by M Chen   (Mauritius)

MRU-HKG return Y class. The seats are uncomfortable. Outbound the IFE did not work and on a 10 hours flight that can be irritating. Attendant was not concerned and service was at a minimum. Food good. Return was really scary, taking off with a typhoon. Attendants mood was better hence a somehow OK flight, would not say pleasant.

AIR MAURITIUS customer review :  31 August 2009 : by Bernard Feissat   (France)

Paris-Mauritius return Business class - it's a code shared flight with Air France and we used the overcrowded lounge in CDG AF Terminal F (but had just a short connection so no real problem). Nice new business class, except the unusual orange colour of seats and blankets and the limited IFE. Wide leather seats turning into flat beds; pleasant FA; lovely food; I do not drink alcohol so can't say about wine and spirits. I never sleep on a plane even on night flights but enjoyed a very pleasant quiet flight, nice hot breakfast, fast disembarking, fast track for immigration, luggage delivered a couple of minutes after we arrived in luggage hall. Much better than their former first class, and better service and more pleasant FA than on AF which we flew on the return. You can get your Flying Blue miles for the entire trip since the Paris-Mauritius flights are codeshared.

AIR MAURITIUS customer review :  24 August 2009 : by Frederic Rotrou   (UK)

LHR to MRU return – take-off delayed by 3hrs. Very poor leg room in Economy class, seats are very hard. No toiletries distributed (toothbrush, toothpaste…) – it seems that flight attendants keep to the strict minimum service, that is to say, welcoming on board, counting number of passengers and checking if the seatbelts are fastened, serving food, taking the food trays off (long enough after the meals are finished) – the rest of the journey, they stay in the rear of the plane and chat with each other. Very slow service – very poor level of quality of the food / no responsiveness to passengers query. The feeling I had from this flight is that I was dealt more like a good to be delivered from one location to an other, rather than a passenger to be transported towards one’s holiday destination and be taken care of – European low costs companies I have flown in Europe far better organised and provide a far better service.

AIR MAURITIUS customer review :  21 August 2009 : by P Cadet   (France)

LHR-MRU-LHR. Living in France, I often fly to Mauritius from Paris with Emirates. I decided to fly from LHR as the flights are cheaper by 400€ to 600€ compared to Paris. I booked Air Mauritius - mistake! Internet Check-in was supposedly offered, but it was impossible to use the service for “unknown reasons”. Being very tall it is important to get the emergency exit seats. At the check-in counter, the lady there told me that they are not allowed to change the pre-assigned seats! I’ve never ever heard of this before! Inflight, AVOD was poor and pointless. My IFE screen in the armrest was broken and couldn’t stand alone, plus the touch commands did not work properly. The crew is not very helpful (had to request an immigration paper four times to get one) and disappeared during the night. They do not even respond to the seats calls. There’s a big service problem on Air Mauritius. Two toilets were already dirty before the flight. The seats are painful and hard when trying to get a sleep.