AIR MAURITIUS review : 5 July 2008 : by R Nordström

Customer Rating : 3/5

CDG-Mauritius return in business. Airbus 340, average business class but wide enough seats. Poor lounge in Mauritius and business lounge in CDG crowded. Delayed by 12 hours on the return flight - we were eight people flying together and they managed to upgrade two of us. The old first class was much like the business class except for white table cloths at meal time. I think they have now upgraded first class but I have not flown it yet.

AIR MAURITIUS review : 2 July 2008 : by A Arasen

Customer Rating : 4/5

MRU-CDG return. Outward Economy, return in Business class. New seats in Business class, dinner and breakfast service were great, but there could be additional improvement on J class dinner menu.

AIR MAURITIUS review : 17 June 2008 : by C Wright

Customer Rating : 3/5

LHR-MRU Business Class return on new 340E was a comfortable experience seating wise. I am 6ft tall and could just about fully stretch out to sleep. Cabin Crew certainly did not put themselves out, doing the basic minimum. In particular the meal services were rushed particularly for passengers at the rear of the business section. Whilst snacks and drinks maybe on offer in economy during all the flight they certainly were not in business. The standard of the meals as commented else where is mixed and they tend to sound better on paper than in reality. The on demand entertainment system is good but be aware it is turned off without warning one hour before landing. As a result last despite allowing ample time the last few minutes of one film was missed.

AIR MAURITIUS review : 4 June 2008 : by S Dookhee

Customer Rating : 4/5

Mauritius-Paris-Mauritius. Cabin crew polite and very helpful, food was excellent. The drawback was the inflight entertainment onboard.

AIR MAURITIUS review : 30 May 2008 : by K Veersamy

Customer Rating : 3/5

LHR-MRU on new A340E. Leg room much reduced from old 32/33" to 31" and seats hard and not very comfortable. Yellow colour scheme not the best choice. On outbound flight AVOD working only on middle rows, on inbound ours did not work, until we requested they check it out 4 times. Films were not as advertised on their website. Food usual airline fare, but drinks freely available. Self service snacks and sandwiches available from rear galley on return daylight flight. Cabin crew pleasant.

Air Mauritius review by G Marsh

27 May 2008  Customer Trip Rating :

CDG-MRU Business class on new A340 configuration. Seats very comfortable although colour scheme unusual to say the least. Flight crew professional and friendly. Inflight Entertainment not working. Food unusual in that they are trying too hard to impress with weird combinations of flavours. Would recommend this leg. MRU-CDG Business class on old A340. Flight felt cramped and uncomfortable. Reasonable legroom but the seats were old type leather upright seats which meant no sleep. Flight crew worked hard, food unusual again. This aircraft needs updating. This was a very poor example of business class travel. Very disappointed with this leg.

Air Mauritius review by P Sewell

19 May 2008  Customer Trip Rating :

MRU-LHR. Food excellent, service friendly and efficient, entertainment fine, but the most uncomfortable economy class seats I've ever had the misfortune to encounter. Hard seat and very weirdly angled backrest. Makes sleep on these overnighters a virtual impossibility. Such a shame because the rest is not bad.

Air Mauritius review by A Arasen

6 April 2008  Customer Trip Rating :

Business class MRU - JNB, flight departed late due to late arrival of aircraft. Onboard, pre-flight drinks were offered, and then lunch. Service was OK on this 4 hours 10 mins flight.

Air Mauritius review by J Forbes

14 March 2008  Customer Trip Rating :

Cape Town to Mauritius for the last week of Honeymoon. Due to depart Cape Town at 1410 on 23rd Feb. After checking in and waiting to board flight, announcements started about delays. At approx 1530, there was an announcement that flight was cancelled and would not leave until the following day. Following a few more hours in Airport listening to an Air Mauritius representative trying to sort people out, we finally boarded a bus back to Capetown. When we went for dinner that night in Hotel (which Air Mauritius had paid for) we had dinner and were presented with 2 bills -one for food which Air Mauritius were paying and a separate bill for water, coffee and wine which I had to pay for! Eventually made it to Mauritius over 20 hours late from scheduled arrival. As I was on a prepaid expensive all inclusive package in Mauritius, I had spoken to the Air Mauritius representative at the airport who told me AM would extend our holiday by 1 day and reorganise flights back to Dublin at their expense. To cut a long story short, this was a lie from Air Mauritius. I have written to them and still have no response. I would never ever dream of flying with them again - the most incompetent airline I have ever experienced..

Air Mauritius review by J Schwitz

9 March 2008  Customer Trip Rating :

Business class from Paris to Mauritius. Excellent wines served. Cabin crew professional. The negative point of my flight is that the new business class are uncomfortable and the seat colour is really strange.

Air Mauritius review by M Chen

7 March 2008  Customer Trip Rating :

MRU-HKG-MRU Economy, return business. The aircraft was the old A340. Seats in economy ok, legroom reasonable. Breakfast quite basic. IFE the same old story with 6 movies in different languages on a loop, that does not provide much choice, specially for the kids. Return in business class was a little bit more comfortable, but it remains that Air Mauritius is the only airline that configures its business class in A340 as 2-3-2, where everybody else has a 2-2-2 config. Food was good, good choice of drinks. Staff helpful and courteous.

Air Mauritius review by A Dungate

26 February 2008  Customer Trip Rating :

Economy flights to and from Heathrow to Mauritius. We found the trip to be much better than negative reviews would lead you to believe. The seat pitch 31" is the same as economy for BA and Virgin. The cabin was clean and cheerful and staff friendly. Inflight food OK. I was concerned by comments about restricted leg-room due to IFE boxes getting in the way - this was not really a problem. VOD system was actually very good. Most travellers will be holidaymakers so it doesn't really matter if you can't sleep - just crash out by the pool once you get there!

Air Mauritius review by J Kenney

22 January 2008  Customer Trip Rating :

LHR-MRU and MRU-ZRH. Worst economy long haul scheduled flight I have experienced. The new seat configuration on the A340-300E in economy made this journey the most uncomfortable long haul flight I have had. The seats were hard, legroom poor and further restricted by the IFE box under the seat in front. The return was different, we used an old A340-300 and seats were more comfortable with footrest. Cabin crews superb and professional.

Air Mauritius review by Carol Foxall

23 December 2007  Customer Trip Rating :

MRU-LHR. Worst economy long haul scheduled flight I have ever experienced. Food appalling, both myself and my husband had different meals which were inedible, leg room restricted to say the least, my husband is 6'4" tall and he endured a 13 hour flight with the wire in the seat pocket stuck into his knees resulting in a groove in his knee. Would not fly Air Mauritius again. I know we were in economy but this is ridiculous. Come on Air Mauritius get a grip do you want passengers or do you want to lose them with such restricted seating plans?

Air Mauritius review by Ashwin Swamy

20 December 2007  Customer Trip Rating :

Chennai-Mauritius-Mumbai. Both onward and return flights re-scheduled by a day and absolutely no information was given. Fortunately happened to notice it and made alternate arrangements for accommodation. The Airline refused to provide any accommodation. Flights were on A340. Onward flight had great seating, leg space and comfort. On the return flight, We were seated in one of the last rows (Row 40). Cramped seats with minimum leg space. I being 5'6" found it very difficult with hardly any space, imagine the agony of a 6' person seated in those dreadful seats. Flights departed and arrived 15 - 35 minutes behind schedule. FAs attentive but could do with a smile. Food (Veg) ranged from ordinary to awful. Limited selection on the IFE. As they are the only airline connecting India and Mauritius directly, had no other choice. Not a great experience with Air Mauritius.

Air Mauritius review by Pat Clare

16 December 2007  Customer Trip Rating :

LHR-MRU-LHR. The new seat configuration on the A340-300E in economy made this journey the most uncomfortable long haul flight I have had for many a year. The seats were hard, leg room was poor and was further restricted by the IFE box under the seat in front. I would certainly not want to repeat the experience. I am 5ft 3in and weigh less than 9 stone! I pity anyone bigger.

Air Mauritius review by James Qurashi

7 December 2007  Customer Trip Rating :

LHR to MRU and return MRU to GVA. Outbound flight was A340-300E : seating a strange colour, the service was mediocre and my wife did suffer a bit on the hard seats. At least the video system was good, we could stop the film when we wanted and restart etc. Food was okay, not many smiles from the cabin crew though! The return was different, plane 75% full so more room and the plane was an old A340-300 and seats seemed more comfortable, the fodd was better and the service as well. I chose to fly with Air Mauritius as I didn't want to pass through CDG (our departure was from GVA).

Air Mauritius review by H Knight

27 November 2007  Customer Trip Rating :

LHR-MRU-LHR in Premium Economy, new Airbus A340-300E. Fast track security and SAS Lounge access a great experience. Seat Pitch great, recline OK, width good, comfortable for sitting but sleeping still difficult. IFE had a fairly good selection and AVOD was great. Food of a very high standard and choice was good. The cabin crew were superb, very friendly. Plane new and clean, couldn't fault it, even though I'm not a fan of the A340-300. Return flight on time and just as good. Would fly Air Mauritius in premium economy again. However this was really just a one off for me and the economy did not look so inviting.

Air Mauritius review by M Chen

14 November 2007  Customer Trip Rating :

MRU-CPT-MRU. First leg was Economy, quite pleasant. Brunch was ok but quantity looked small. Service quite efficient. IFE quite limited on A319. Return Business and food was gorgeous. Very pleasant crew with loads of drinks. Would not recommend the A319 due to limited facilities.

Air Mauritius review by Michael Williams

9 November 2007  Customer Trip Rating :

I have just suffered two long and uncomfortable flights on Air Mauritius which tainted an otherwise successful holiday. I always travel Economy with my family wherever we go and I can say with all confidence that this food was amongst the worst I have tasted. The staff were unhelpful and gave the impression of wishing to be anywhere other than where they actually were. My screen did not work properly on both legs of the journey. When my daughter pointed out problems with her screen the stewardess said she would return to sort it out and of course she never did - I assume from other comments there is something seriously wrong with these screens which the onboard staff are unable to sort out. I must admit what annoyed me most was the attitude of the staff which would not cost anything to put right other than with more appropriate training. Air Mauritius have a lot of catching up to do.

Air Mauritius review by Andrew Morton

6 November 2007  Customer Trip Rating :

Just returned from Mauriitius LHR-MAU-LHR. What a ghastly experience, and I can only endorse all the many critical comments on preceding reviews. I used the airline in 2002 from Paris, and have reasonably positive memories of the flight. If I had known what we were in for in 2007, I would never have countenanced using them again. I actually turned down the offer of BA at a slightly lower price! I can only assume the introduction of the Premium section has meant squashing the same number of seats into a smaller space - I understand the pitch is now 31" (seemed more like 28/29!) and I can honestly say this was my worst ever long haul flight experience - 12 hours trying to sleep or even be comfortable was just a nightmare. As if this was not bad enough, the IFE on my daughters seat in front (30B) did not work at all - we told the crew, they said they would do what they could - which was precisely nothing! Never mind, we thought at least as we reported it it would be fixed for the return journey - wrong! Same seat, same plane 8 days on and this time the screen worked but there was no audio at all. 12 hours on a plane for a 15 year old with no IFE was just too bad. I can only hope that with Virgin now on the route Air Mauritius will up it's game, but I will never know as there is no way I will ever knowingly use them again. Sorry Air Mauritius we love the island and will return, but it is just not acceptable to put your passengers through such a grim experience on 12 hour flights. I accept that Economy is what it says it is, and particularly for me at 6ft 3in it is never likely to be a pleasant experience, but other airlines manage to do it (Thai, Cathay, Malaysian even Emirates and Qatar), so why can't you!

Air Mauritius review by Stephen Spark

17 October 2007  Customer Trip Rating :

LHR-MRU-LHR Economy. The biggest problem is the seats on the latest A340-300E aircraft - if you're more than a slim 5ft 6in or have any kind of back problem, do not travel long-haul by Air Mauritius on these aircraft. Seat pitch has been reduced from 33in to 31in, and further restricted by the seatback pocket (the metal stiffener rubbed my knees raw) and the under-seat IFE box - and the system didn't even work on either of our seats. Cabin crew were sympathetic and did their best to help, even urging us to complain about the seats. I found that food was appreciably better and more imaginative MRU-LHR than vice versa; breakfast small and dull, but hot meals are generally good and smoked marlin starter rather fine. Plenty of sandwiches, tea, coffee and juice available from the rear galley. If buying a snack to take on board, buy from local shops or snack bars in Mauritius, not from the overpriced cafe at the airport.

Air Mauritius review by Mike Lancaster

17 October 2007  Customer Trip Rating :

LHR-MRU-LHR Premium Economy outbound & First Class inbound on new A340. Lots of legroom, 45” seat pitch in premium economy, SAS lounge access, two commendable meals and excellent service. The return flight in first class ticked all the right boxes. Air Mauritius has excellent on-demand entertainment. I fly the route regularly and it’s great to see the national airline making welcome improvements.

Air Mauritius review by Howard Smythe

9 October 2007  Customer Trip Rating :

I recently flew from Perth to Mauritius return and I have to say that this was one of the most uncomfortable flight that I have ever experienced even when compared with some of the Asian cheap flights on which I have flown recently. There was simply insufficient space between my seat and the seat in front for me to fit my legs and I was forced to have one leg in the aisle and the other bent side ways in the space between the seats. Airline staff were then asking me to move my leg so that they could get through and as I consequence I spent most of the flight standing near the toilets. I doubt very much that my wife and I will ever travel with Air Mauritius again unless they change their seating policy and give some consideration to those of us over six feet, given we pay the same airfare as everyone else.

Air Mauritius review by Paul Smith

27 September 2007  Customer Trip Rating :

LHR-MAU - First time flying with this airline. Outward flight was ok. Legroom seemed ok and the plane was quite new. Food was average, but can't expect too much in the way of cuisine on a plane. Air Mauritius lost one of our bags on the outward trip. How this can happen on a direct flight is beyond explanation. Bag arrived at our hotel the following day, but as this was our honeymoon it was something we did not really need to happen. Was offered a 2000 rupees (£30) by the airline as compensation. Return trip was worse. Seats were very uncomfortable and squashy. Also the black box on the seat was a problem. For a 12 hour flight Air Mauritius need to take better care of their passengers. Will look for alternate airlines for future visits to Mauritius.

Air Mauritius review by Greg Kemble

2 September 2007  Customer Trip Rating :

LHR-MAU-LHR recently and pleasantly surprised with the trip. The food in my opinion was excellent, very tasty, entertainment choice catered for everyone and staff were very good with my 2 yr old. At 6' 1" space was at a premium but I think everyone should expect that - outbound flight wasn't full so had extra room. Shortly after take off children on board were fed & watered so they were happy. I would happily travel with this airline again, arrived early at both destinations!!

Air Mauritius review by R Roberts

30 August 2007  Customer Trip Rating :

We flew with Air Mauritius to get married. Before we went we were told we could take the wedding dress on the plane with us and it would be put in a separate area. Onboard, they told us that it would have to be crammed into the overhead lockers!!! Everybody around us were very helpful and allowed us to carefully place the dress on top of the hand luggage no thanks to the staff! Another thing was the seat space. Im 5ft 10" and space was an issue. We are supposed to be in the modern age of technology and I agree the interactive touch screen monitors are good but the picture quality could do with improving. When you go to stretch out your legs under the chair in front you will find a massive black box. My guess this is the interactive part of the entertainment.

Air Mauritius review by Kevin Teerooven

3 August 2007  Customer Trip Rating :

Geneva to Mauritius leg in business class. What a rip off. The business class is in fact a premium economy. The worst I have ever experienced. Even Cameroon Airlines have far better seats in business class to Air Mauritius. Champagne (sparkling wine) and wine are served in plastic cups, and the food awful - the list can go on and on.

Air Mauritius review by K Shrosbery

12 July 2007  Customer Trip Rating :

London - Mauritius return. Seats in economy very narrow, hard and with very small recline. I am 5ft 7ins tall and my knees were touching the back of the seat in front. Two meals provided - hot meal 2 hours into flight (vegetarian) boiled rice & red & green peppers (no flavour) Salad bowl, roll and creamy dessert. Very poor ! Breakfast served 1hr 45mins before landing - fruit juice, roll & small danish pastry, all cold & hard. Flight entertainment good with interactive maps, games, films etc. Would I fly Air Mauritius again - no.

Air Mauritius review by John Muir

30 June 2007  Customer Trip Rating :

LHR-Mauritius return. New Airbus 340 on both trips. Both flights on schedule. In-flight entertainment consisted of interactive channels featuring movies, music and games with seat back screen. Staff polite and generally attentive, and as much food or drink as you wanted was available in the rear galley. Food fine. It's difficult to make a 12h flight interesting, but overall I don't think you'd get better service with BA or Virgin - Air Mauritius's competition in the LHR-Mauritius route.

Air Mauritius review by Anees Moosa

27 June 2007  Customer Trip Rating :

My family (2 adults + 3kids) flew Air Mauritius from Jhb to Mauritius - a 4 hour flight. The staff were extremely polite and helpful especially to my kids. The people of Mauritius are generally humble and polite. However, overall I would rate the airline as 3 star - the food was OK.

Air Mauritius review by A Krummacher

8 May 2007  Customer Trip Rating :

What a disastrous airline! Supposed to travel NBO-MRU-NBO but flight got cancelled both ways. Airline informed us that the flight has been re- scheduled 3 days later for both departure and return flight, however as we had booked an all inclusive holiday that was not an option for us. After spending 2 days on the phone with Air Mauritius HQ in Mauritius we finally got re-routed via Johannesburg. In order to reconfirm our return flight we actually had to hire a car to drive all the way from our hotel to their HQ in Port Louis as daily phone calls proved useless. We finally got re-routed via Johannesburg with a transit time of 12 hours! Service on board clearly below standard; the food was poor and no response from crew to requests for additional drinks. Surely, I cannot recommend Air Mauritius.

Air Mauritius review by Rob Sawyer

20 April 2007   Customer Trip Rating : n/a

I couldn't agree more with D Kleeman. Just came back on MK0046 on 14th April from MRU to LHR. I think I have flown on business or pleasure about 800+ times and am pretty sure the food was the worst I have ever had. Octopus for a starter was novel (probably about the best bit) after that it was so awful I can't even remember what it was. Totally unacceptable. We were surrounded by young kids (our two 9 and 12 behaved impeccably) running up and down the aisle as if it was an adventure playground - why don't the cabin staff do something?

Air Mauritius review by D Kleeman

26 February 2007

My family of five flew LHR-MRU return for a week's holiday in Mauritius. The flights were on time and crew generally helpful. No twelve hour flight can be super comfortable - especially with children. However, the food was really terrible on both flights. The children's food was inedible (and one of the choices contained nuts which is not clever these days). The adult's food was awful too. The only vaguely edible variant was a curry main course. The sweets were truly shaving-foam standard. I though that this level of airline food had gone out of fashion in the eighties, but Air Mauritius are keeping the tradition alive! Verdict: take your own food sufficent for the whole flight.

Air Mauritius review by Garrett Horn

26 February 2007

LHR to Mauritius return. Cabin crew polite and helpful, meals okay extra drinks and sandwiches available at rear of plane if requested. Seats comfortable - new seats and a great inflight entertainment also with a 9 inch personal screen on-demand video.

Air Mauritius review by René van Zijl

3 December 2006

Hope management of Air Mauritius read this!! I had two flights business class between Paris and Mauritius. Service, quality of food and drinks of 4 Star quality. Drawback are the seats and IFE-system. Business class seats by far the smallest I ever had and smallest pitch. Compare Air Mauritius on Skytrax with other airlines! Flights were A-340 and configuration is 2x3x2. Most airlines use 2-2-2. For a 11-12 hour flight the seats are extremely uncomfortable without any support for the legs. When seat in front is in sleeping position, the passenger almost sleep on my knees. IFE-system only 6 films and not on demand!? Next time to Mauritius I will avoid to fly them again!

Air Mauritius review by Val Green

30 November 2006

LHR to Mauritius return. Cabin crew polite and helpful, meals okay extra drinks and sandwiches available at rear of plane if requested. Seats comfortable.

Air Mauritius review by Joelle Finck

22 November 2006

LHR-Mauritius return, A340. I was impressed by quality of service on both flights. The staff were friendly and efficient and food was of a very good quality for an airline and plenty of it. Flight out was delayed by an hour and return flight was delayed by two hours, but with an explanation from staff. There was a fairly good selection of films to keep you entertained.

Air Mauritius review by Rob Chapman

9 November 2006

My wife and I recently travelled with Air Mauritius from Sydney to Nairobi, return, via Mauritius in Business Class. All flights were on time, in fact the NBO-MRU left early, as everyone had checked in and we were called 30 minutes ahead of time! The seats were comfortable, but not "sleepers", in both the Airbus 340 and A319. The aircraft were all clean, as were the toilets. IFE was ordinary, with small screens in the seat backs, and limited choice with no on demand. FA's were outstanding on every sector, calling us by name, and offering friendly, immediate service. There was a good range of drinks, and a delicious little plate of 3 different snacks to accompany the first drinks every time. The meals were overall very good, with outstanding entrees, desserts and cheeses, only let down a little by rather ordinary tasting and looking main courses. The helpings were more than adequate! The Business Lounges in Sydney and Mauritius were excellent, being clean and comfortable, but the Nairobi one was dingy and worn, with Windows 98 on the one slow, slow internet connection. This Lounge was shared by several airlines. The price of this whole flight was considerably less than other airlines, and we would have no hesitation in recommending this airline from our recent experience with them