Air Mauritius

Not Verified | A good 11.5 hour overnight flight with on-time departure and arrival, marred only by a very long period of mild turbulence (just one of those things, not the airline's fault) and the cabin temperature being rather high for my liking until the final couple of hours, which combined to make my night's sleep less satisfying than I'd hoped for. The dinner and breakfast were very good and choice of drinks OK -- only 2 white and 2 red wines but the ones that I tried seemed to be good. The cabin crew were efficient and effective, if not especially engaging. I found the lie-flat seat comfortable; others have said that a mattress would be welcome and that would certainly be very pleasant, but I was not conscious of joints between the seat cushions and (being a man who always prefers a firm bed anyway) it was soft enough for me. Note that Air Mauritius uses the Plaza Premium lounge at Heathrow T4, which is nothing to write home about. Hopefully they will find a better option when they transfer to Gatwick later this year.

✅ Trip Verified | My experience with Air Mauritius was the worse I ever had with an airline. 12h delay announced 3 days before the flight from Kuala Lumpur Mauritius. 24h delay from Mauritius to Kuala Lumpur. no compensation for hotel room, transportation, or inconvenience. Customer service is overwhelmed with basic request like Delay letters for insurance. You call the hotline, you get redirected to 3 different offices. They do not answer their emails in the delays announced (21 days announced and they can't even make it) you have to call and chase them to get an answer. The delay letters are extremely generic and do not tell the reason behind the delay so most insurance companies will refuse Avoid at all costs

✅ Trip Verified | Our flight to Johannesburg was delayed for 7 hours and the airline staff in Mauritius assured me they would make arrangements for our connecting flights to Gaborone as well as accommodation if we had to spend the night more so that we were business class passengers (there were 7 of us). When we got to Johannesburg the airline staff changed their story and said they could not be of any assistance to us and just left us and knocked off. Worst of all we did not get our luggage and the airline made no attempt to help us track it. In the end we had to book accommodation at the airport, spend the night without our luggage and buy new connecting flight tickets to Gaborone the following day. Air Mauritius showed no remorse for the inconvenience coupled with the fact that no apology ever came from their side.

✅ Trip Verified | This is the worst airline I have used they are the Ryanair of long haul. We were a party of 36 we pre-booked seats at a cost of £100 for the round trip. Food was poor. Seating was awful. Entertainment was shocking no latest films some of their offers were 15 years old. WiFI not working.

Not Verified | The flight was fine and on time. I had only one concern shared by many co travellers: the air conditioning is not working or set properly. The inside of the cabin became very stuffy. We did ask during the first flight to have the temperature set lower but it was still far too hot and uncomfortable. The seats are also very close, making it extremely uncomfortable to eat.

✅ Trip Verified | Overall quite pleasant experience in business class seat 2A. Two hours late leaving Heathrow due to a technical issue caused by the push-back truck, no fault of Air Mauritius. During that time, the air steward and stewardess came around with more champagne and small a packet of snacks, and kept us updated. Once airborne, the service started promptly with delicious meals and attentive service from the air steward. The catering out of Heathrow is delicious and a lot better than coming from Mauritius. The catering from Mauritius needs improving. Seat is quite spacious, however I found it quite hard when sleeping. British Airways business class seats are more comfortable and have better padding. I only managed to get a few hours’ sleep. Perhaps Air Mauritius should provide a mattress-topper like to put on top of the seat to provide more padding as they do in other airlines as part of their turn-down service. The air steward was very polite and addressed me by name. No wifi was available on that particular aircraft. The air steward said that it was the only Airbus A350 of the fleet which didn’t have wifi. I would recommend this airline. The cabin product could be better but the cabin staff makes up for it.

✅ Trip Verified | Worst airline experience ever. Flight delayed by 6 hours. No announcements at all. Staff not sharing a clear picture of the scenario. Made to wait in queue for a small food packet and bottle of water for 40 minutes. Total waste in management as the staff serving food packets on ground is not aware of the situation.

Not Verified | I am very impressed and pleased by Air Mauritius. The aircraft was very modern and well equipped, and the service was amazing. I have never experienced so welcoming and attentive service during a flight. Additionally the food was amazing. I usually do not enjoy meals on flights that much but this time it was delicious. Well done! I am hoping to fly with you guys again one day.

✅ Trip Verified | Very good service, seat is okay. I cant make any remarks because its economy. Good staff and prompt. Airport staff at check in wonderful, kind and speedy, and 30kg checked in baggage + hand luggage.

Not Verified | Paris to Mauritius. Rows of seats too narrow, no legroom - crammed together like in a cage. WiFi is only offered against payment. Unfriendly staff and not available for night flights. Must have slept by yourself. No food, just something indefinable cold. You got a voucher to get yourself cold food in a shop at CDG airport, and that on a flight of more than 11 hours. Not a normal continental breakfast, but rather something indefinable. The only point of light, the flight captain. Great flight and landing. Airline not recommended. | Sitzreihen zu eng, keine Beinfreiheit - zusammengefercht wie in einem Käfig. WiFi wird nur gegen Bezahlung angeboten. Personal unfreundlich und bei Nachtflug nicht vorhanden. Dürften selbst geschlafen haben. Kein Essen, lediglich etwas undefinierbares Kaltes angeboten. Man bekam einen Gutschein um sich selbst in einem Shop am CDG Flughafen mit Kaltessen zu versorgen, und das bei einem mehr als 11stündigem Flug. Kein normales Koninentalfrühstück, sondern eher etwas undefinierbares Etwas. Einziger Lichtpunkt, der Flugkapitän. Toller Flug und super Landung. Fluglinie nicht zu empfehlen.