LAN AIRLINES  Customer Reviews and Passenger Trip Reports

LAN AIRLINES customer review :  21 November 2009 by N Castilla   (Peru)

LIM-SAO-LIM on A319. Although the flight was smooth, I would not recommend flying night flights, since the seats are very uncomfortable. Also, there is only 1 bathroom in economy. Regarding the onboard service, leaving at 00:40 from Lima and having a snack/dinner takes time away from a nap.

LAN AIRLINES customer review :  15 November 2009 by N Cragley   (USA)

LIM to EZE return LAN Peru on excellent fare, and 2 domestic flights (EZE-USH, USH-Calafate) on LAN Argentina. LIM-EZE on an up to date 767, good sized and comfortable seat in economy class with generous pitch, good in flight entertainment with on-demand video. Still not up there with the Asian carriers. Flight attendants pleasant but a little quiet and aloof. Food the only downside as the lunch was pretty bland. Return flight to Lima was similar with slightly better food but the flights attendants on this flight were pretty inattentive. Domestic LAN flights were all fine on A320s. EZE-USH was cancelled and we were rebooked on a flight 10 hours later. They said the plane we were supposed to use had had a bird strike the night before - not sure why we could not go on another flight earlier as we were at the airport at 4:30 in the morning, but nevertheless they gave us a hotel room for the day - a nice first class one in central Buenos Aires with vouchers for breakfast and lunch. And organized our transport back to the airport.

LAN AIRLINES customer review :  3 November 2009 by Claus Dirnberger   (Australia)

Business class SYD-AKL-SYD: new seats and AVOD very good, but service not up to standard for business class. Lunch consisted of two half sandwiches only, and crew disappeared for most of the flight. On return, the flight was cancelled and, although contact details were advised, no-one had bothered to advise that the flight - leaving at 5.50 in the morning (ie getting up at 3.30am!) - had been cancelled. However, the new business class seats certainly beat those of other airlines flying across the Tasman, particularly those that use old, domestic-layout aircraft and charge more than double the price than LAN does. I would also question the One World alliance as Qantas almost on did not want to know me, and LAN rebooked me on Air New Zealand, rather than Qantas (which would be it's natural alliance partner). I would recommend LAN if it could lift its reliability.

LAN AIRLINES customer review :  14 October 2009 by Rod Sloan   (Australia)

SYD to AKL. Overall a very good airline. Food more than adequate. Staff very friendly and attentive. Cabin crew seemed shy but this could be due to english not being their native language. Should be encouraged to speak more as their english was quite good. Full flat beds in premium business and plenty to keep you occupied on the PTV. $1400 for 2 passengers SYD-AKL return is real value for money.

LAN AIRLINES customer review :  8 October 2009 by Simon Smith   (UK)

EZE-LIM-CUZ, Juliaca-LIM and LIM-EZE all in economy. No complaints - aircraft fairly new and reasonably comfortable, snacks okay, flights on time - these are basic things but not all airlines in Latin America get them right! EZE-LIM flight in a 767, with individual TV screens and a good choice of entertainment, much better than return flight in a short haul A320 - would recommend using the 767 flights. Only significant complaint is that, within Peru and some other countries, LAN operates dual pricing with only very expensive fares sold to foreigners - however you can get round this by ensuring all domestic flights are on the same booking as international flights.

LAN AIRLINES customer review :  8 October 2009 by D Walker   (Australia)

SYD-AKL flight full. Served a snack and full beverage service. Professional cabin crew if not a little shy due to they english skills. Cabin clean with great entertainment service. Very cheap at $150. Would certainly use again. Deserves a 4 star rating.

LAN AIRLINES customer review :  5 October 2009 by Davide Greco   (Italy)

I recently had three flights with them, all operated by LAN Ecuador.MIA-UIO-MIA on a B767-300ER very well kept with comfortable seats and a very good entertainment system with a huge selection of music and a good selection of movies and games. Crew mainly composed by nice ladies, attentive and smiling at the passengers (not such a common feature nowadays). Both flights on time and uneventful. I cannot judge the quality of the meals since I was not hungry and did not eat. Late evening flight GYE-UIO delayed one hour due to bad weather conditions in Quito: constant updates were provided by ground staff and a free snack were offered during the wait. Overall I had a positive impression of this airline which I find to be a good choice for South American travels. Total cost of my tickets was EUR 400.

LAN AIRLINES customer review :  12 August 2009 by J Wilkinson   (Australia)

SYD-AKL on A340 in economy. Flight on time, crew friendly and attentive. IFE had good choice of VOD and music. Food was good quality with real glassware and utensils. Overall very impressed as this was at least 40% cheaper than the Australian low cost carriers on this route.

LAN AIRLINES customer review :  9 August 2009 by A Brotherton   (UK)

Boked on Iberia code share LHR-MAD-Lima rtn. BA and Iberia contrived to make me miss my connection, despite having 24 hrs to find my bag and get it to the following day's LAN flight, Iberia failed to do so - even though problems not of their making LAN Peru staff could not have been more helpful, didn't try to shift responsibility to the other One World partners (as Iberia and BA both did), and even shipped my bag beyond Lima to Trujillo. Seat was comfortable, excellent entertainment system with a decent music selection, food OK, cabin staff friendly and efficient. Domestic flights were also fine, rebooking due to the delay was quick and efficient, all flights punctual and on clean aircraft. The only quibble was that it was freezing on the return flight, don't sit by the window unless you've brought a sweater (aircon vents are located at the sides). A class act on the ground and in the air.

LAN AIRLINES customer review :  2 August 2009 by Eric Crowther   (USA)

We have been flying LAN between LAX and SCL for several years, 8 to 12 times per year. The new seating installed on 767/A340 aircraft is excellent. In economy, space is tight, but are comfortable, the seat bottom slides forward as the back reclines for extra leg support. The food is fine, free wine, and the PTV screens with on-demand entertainment are great. The interior is clean. Premium Business on LAN offers much nicer, more spacious seating.

LAN AIRLINES customer review :  5 July 2009 by G Chinn   (UK)

Total of six legs recently with LAN, including long-haul across the Pacific. Flights were on time, planes ranged from new A319 to slightly aged B767 and A340. Cabin crew seemed very standard to me, and I did not experience any of the rudeness or baggage delays referred to by some here. On a couple of occasions I checked in very early and staff had no hesitation in moving me onto an earlier flight (unheard of anywhere else these days). Seats were a little tighter for space than some airlines. As air travel in South America remains the exception rather than the rule it still feels like it used to a few decades ago in the West - civilised, efficient and orderly.

LAN AIRLINES customer review :  21 June 2009 : by T Macleod  (New Zealand)

SYD-AKL in New Biz Class Cabin of A340 (seat 1A). Having flown in LAN Biz Class before their cabin upgrade, this new cabin is exceptional. New seating is better than the QF Skybeds, much more room. Service is great, food is ok for the short 3-odd hour flight. Definitely the best value for money Biz class across the Tasman.

LAN AIRLINES review :  14 June 2009 : by Paul Garde  (Australia)

SYD-AKL on a very cheap last minute fare on a fairly full A340.Breakfast standard QF style fare with very cramped Y seating for this tall passenger. On time arrival into AKL but very slow offloading of luggage there for some reason. Recommended only if price is right due to poor legroom & surly staff.

LAN AIRLINES review :  24 April 2009 : by P Fernandez  (Chile)

My wife and I flew from SCL to GRU and back. Service was excellent. We had barely seated when we already had a champagne glass in our hands. Dinner and lunch were most delicate and well cooked. Wines were excellent as well as on board entertainment.

LAN AIRLINES review :  16 April 2009 : by S Widdows  (Japan)

I flew 8 sectors of an RTW trip with LAN. PPT-IPC-SCL, PUQ-MPN-SCL-MAD. Planes (767s and A319/320/340s) all clean and look in good condition. All flights on time. On-line check-in starts 48 hrs before departure. Food not bad, cabin service not bad. No luggage problems, including on a 4-sector flight MPN-PUQ-SCL-MAD).

LAN AIRLINES review :  15 April 2009 : by N Pérez  (Chile)

SCL-LIM-SCL Airbus A320. I booked online, and it was fast and easy. Also in the airport the check-in was fast. The plane was clean and looks new. The inflight service is good enough for an almost 4-hour flight but the food was not good enough, it was only a little box with a mini cold sandwich and biscuits. The seats were leather-trimmed and comfortable. The return flight was very similar. The cabin crew was friendly and de IFE with overhead screens was ok.

LAN AIRLINES review :  14 April 2009 : by Philip McDaid  (Australia)

Sydney-Auckland-Santiago, Ushuaia-Buenos Aires-Santiago, Santiago-Lima, Lima-Cusco-Puerto Maldonado, Juliaca-Lima, Lima-JFK. All flights on time on relatively new and clean planes. Good on-demand inflight entertainment on longer international sectors. Food on international legs very hit and miss, only a small sandwich for supper and a very poor breakfast on the overnight Lima-JFK leg. Snack on domestic sectors almost inedible. The main drawback were the flight attendants who apart from one or two exceptions on domestic sectors were all borderline or outright rude, disappeared in between meal services, rarely answered call bells and never returned when they did. I was ignored for almost 5 minutes in the galley by an attendant while trying to get a glass of water and spoken to in a very offhand fashion when he did speak to me, but better get used to it on LAN, a smile on the staff is hard to come by!! Almost impossible to get an extra drink, alcoholic or not in between meal services. The attitude of the staff really lets the rest of the company down and if they were even slightly more obliging it would make the whole experience a lot more pleasant. I feel my flights were good value as they were part of a oneworld round the world fare but otherwise the service does not live up to the high prices charged to book the flights individually.

LAN AIRLINES review :  26 March 2009 : by J Rakete  (UK)

EZE-SCL. Good web check in service and modern, clean Airbus aircraft. Crew was unfriendly and seemed tired on both legs, and seat pitch is very narrow. The complementary food and drink is poor, nothing fresh nor nutritious on offer.