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LAN Airlines Customer Reviews and LAN Airlines Passenger Trip Reports |
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LAN AIRLINES customer review : 19 March 2010 by Arthur Olivier (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I was due to fly with LAN 4 times within the space of 10 days so was able to see a level of
consistency within their performance. One flight was cancelled and I was not informed in
advance of arriving at the airport and the airline was very unhelpful about finding
alternative options to travel this route. Another flight landed at a different airport to the
one advertised (and the one on the luggage label). Although the other airport was in the same
city it was a bit annoying as they didn't tell us and we only deduced it on walking out of the
airport. Luckily we were not being met or waiting for a connecting flight The other two
flights ran okay but the food on all 3 flights operated, consisted on 3 biscuits (one with
ham, one with lemon and one with dulce de leche). Too bad if you don't like biscuits.
LAN AIRLINES customer review : 19 March 2010 by Chris Fox (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Auckland-Santiago direct A340-300 on the day the earthquake hit Chile. Mid flight we were
diverted to Easter Island. This was handled very well by the crew who were all based in
Santiago and nervous about what was happening. The service was efficient and friendly, though
the hostess, when I asked for a bourbon did not seem to know what it was. Need to ask by the
brand name instead. Apart from that we would fly LAN again. The IFE system is very good and
the interior felt clean.
LAN AIRLINES customer review : 15 March 2010 by D Ng (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Superb flight, on time. Full flat beds with comfort and service which surpasses other 5 star
airlines. All this for the price other airlines charge for economy but beware the 0550am
departure!
LAN AIRLINES customer review : 3 March 2010 by A Velázquez (Argentina)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
EZE-SCL return - my trip didn't start well, since my early morning flight to Chile was
cancelled and I had to wait 3 hrs at Ezeiza airport. LAN staff gave to me a free breakfast
while I was waiting for the replanned flight. Plane was a new A340, each seat had a PTV
screen, crew was friendly, and they gave us a snack and few drinks. Return was the same; the
check in was quick, the plane a B767, with the same features.
LAN AIRLINES customer review : 16 February 2010 by Henry Smith (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
EZE to SYD via SCL and AKL in Business Class. Excellent service, flat bed, crisp pillow and
cover, good choice of meals and refreshments, good inflight entertainment - and the system
worked.It is good value for money.
LAN AIRLINES customer review : 5 February 2010 by M Stringfellow (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
SYD-AKL-SYD. Seat 3L, 4L. Compared to other airlines on SYD-AKL-SYD, Business class was only
several dollars above economy. A340, modern aircraft. The cabin crew English was stilteed
but they put the effort in. Food nice and they were only happy to ply the drinks. Lie flat
beds were great. Would definitely fly LAN again for the price.
LAN AIRLINES customer review : 1 February 2010 by D Cunningham (Canada)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Toronto-Santiago via JFK and then connecting at Santiago to Buenos Aires. The B767 seating in
economy was okay, a little close, but bearable. The economy seats on the A320 to Buenos Aires
had less space between rows - didn't have a lot of room to move my legs. The meals were fine,
but rather small for such a long flight from JFK to Santiago. Flights were on time and staff
were friendly. The flight from JFK had a 70% male flight crew. They were friendly enough,
but one guy, kept spilling every drink I asked for, sometimes on me. They were a little rough
in how they did things. They all could use some lessons on grace and poise. Apart from this
LAN is a great airline that I would recommend.
LAN AIRLINES customer review : 26 January 2010 by D Jordan (Chile)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
AUK-SCL business class. Have the same comments as on the outward flight with regard to the
boring, poor quality food, except that this time, being in row 5, I ended up having basically
no choice for the main course as LAN always seems to start from row 1. I've read the same
comment by other passengers on LAN flights. I flew Biz for the bed and that can't be
criticized - LAN remains my choice for comfort. What did annoy me this time was that I was
travelling with my son; we had preassigned seats together, so I didn't think to check the
boarding passes given to us at the airport, but once on the plane, found we had been split up
without even the courtesy of mentioning how that had come about. Still, LAN has for many
years, been criticized for it's lack of consideration for its passengers so this didn't
surprise me. I have to say, the biz class fare is exorbitant compared with routes with
competition. For example, It's the same fare LHR -AUK as SCL -AUK, yet the distance from LHR
is double. Unfortunately from Chile you have no choice but LAN.
LAN AIRLINES customer review : 23 January 2010 by G Buckley (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Sydney to Rio in business class via Auckland and Santiago. The fare was not much more than Y
class for this time of year, so very good value. IFE good screen, however limited selection of
videos and TV. Meals on long haul sectors very good, on SYD-AKL-SYD poor. Wines good quality
and beds exceptional, used duvet for extra padding and light blanket to cover. Some late
departures. We stayed a night in Auckland, as we dreaded the deplaning in Auckland in the
middle of the night (4am) and herded through security etc. The sectors around South America
in Y very good, new aircraft - a great airline overall.
LAN AIRLINES customer review : 9 January 2010 by J Caldentey (Chile)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
PUQ-SCL, a 3 hours night flight. No pillows and poor food. Good service.
LAN AIRLINES customer review : 8 January 2010 by D Jordan (Chile)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
SCL-AUK Business class 4C. I hadn't used LAN on long haul for a couple of years and I found
FAs had become more amenable. Service was excellent, which can't be said about the food. The
quality had dropped a lot and now seems to equal that of economy class in AF, LH BA. Dinner
was edible. Wine was good, but then it should be from Chile. Breakfast was lousy (dried up
croissant, minute portion of cornflakes and yoghurt) and the coffee was disgusting. I also
made the mistake of asking for it with milk so the FA half filled the mug with cold milk,
leaving the coffee completely cold also. On the good side, the flatbed was very comfortable,
although the duvet for me, was too much - I'd prefer a light blanket. The bed was far better
than AF, LH. Lounge food in SCL was very good, (thank goodness I managed to eat a lot there,
before boarding. To me, the bed and service are more important than the food, so I had a
decent flight and I'd use LAN again for that reason, but they really must do something about
the food, and make their cost cutting somewhere else.
LAN AIRLINES customer review : 7 January 2010 by Lynda Cooper (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Madrid to Peru Business class, would recommend them. Good flat beds, fluffy duvet and pillows,
excellent food, service superb.
LAN AIRLINES customer review : 3 January 2010 by M Le Clerc (Australia)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
AKL-SYD A340 Business class. Clean cabin, refit lie flats, good AVOD choice. Seat broken and
windows dirty. Overall far worse than outbound SYD-AKL sector. LAN use QF business lounge, no
hot food. On time dep waited an hour for food service, they might as well not have bothered,
no hot food left when FA came to row 5, offered a cold plate instead. Breakfast was inedible
and the worst "full service" airline meal I've ever had including every economy meal across
the Tasman. My priority bag was amongst the last five off the belt an hour after landing and
added another hour to the taxi queue. Crew were only in the cabin for a short time during the
flight, no coffee or tea service other than the lukewarm cup served on the tray. Crew barely
spoke english and disinterested in the J class PAX.
LAN AIRLINES customer review : 1 January 2010 by S Dobson (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
SYD-AKL return. A340 aircraft clean and lie flat seats comfortable with plenty of AVOD choice
for length of flight. Some FA’s had limited English however their charm and willingness to go
the extra mile than made up for this. Food on outward leg (1000 departure) not up to the
standard of other carriers but adequate for 3 hour flight. Breakfast on the way back very
good with choice of omelette or cereals. At under half what other carriers charge for this
route this represents outstanding value for money if you can cope with a 0550hrs departure
from Auckland, and refreshing to enjoy the warmth and hospitality of the crew.
LAN AIRLINES customer review : 31 December 2009 by Richard Millard (USA)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Santiago-La Serena and Aeroparque-Iguazu return Economy. Once on board, service was fine for
these brief flights. I would caution travellers to prepare for chaos outside larger airports.
Check-in can be jammed. Self-service check-in was busted at La Serena. Consequently, I was
diverted to the baggage line to check-in, which resulted in a lengthy delay and being bumped
off the flight. In Iguazu, departure time was changed without notice, security did not open
until after the posted closing time, there was no public address system, and boarding got
mixed in with an Aerolineas flight. I'd like to offer more encouraging comments but it does
appear that this company has a bunch of operational challenges.
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