LAN Airlines Customer Reviews and LAN Airlines Passenger Trip Reports

PAGE 1 2 3 4

LAN AIRLINES customer review :  19 March 2010 by Arthur Olivier   (UK)

I was due to fly with LAN 4 times within the space of 10 days so was able to see a level of consistency within their performance. One flight was cancelled and I was not informed in advance of arriving at the airport and the airline was very unhelpful about finding alternative options to travel this route. Another flight landed at a different airport to the one advertised (and the one on the luggage label). Although the other airport was in the same city it was a bit annoying as they didn't tell us and we only deduced it on walking out of the airport. Luckily we were not being met or waiting for a connecting flight The other two flights ran okay but the food on all 3 flights operated, consisted on 3 biscuits (one with ham, one with lemon and one with dulce de leche). Too bad if you don't like biscuits.

LAN AIRLINES customer review :  19 March 2010 by Chris Fox   (Australia)

Auckland-Santiago direct A340-300 on the day the earthquake hit Chile. Mid flight we were diverted to Easter Island. This was handled very well by the crew who were all based in Santiago and nervous about what was happening. The service was efficient and friendly, though the hostess, when I asked for a bourbon did not seem to know what it was. Need to ask by the brand name instead. Apart from that we would fly LAN again. The IFE system is very good and the interior felt clean.

LAN AIRLINES customer review :  15 March 2010 by D Ng   (Australia)

Superb flight, on time. Full flat beds with comfort and service which surpasses other 5 star airlines. All this for the price other airlines charge for economy but beware the 0550am departure!

LAN AIRLINES customer review :  3 March 2010 by A Velázquez   (Argentina)

EZE-SCL return - my trip didn't start well, since my early morning flight to Chile was cancelled and I had to wait 3 hrs at Ezeiza airport. LAN staff gave to me a free breakfast while I was waiting for the replanned flight. Plane was a new A340, each seat had a PTV screen, crew was friendly, and they gave us a snack and few drinks. Return was the same; the check in was quick, the plane a B767, with the same features.

LAN AIRLINES customer review :  16 February 2010 by Henry Smith   (Australia)

EZE to SYD via SCL and AKL in Business Class. Excellent service, flat bed, crisp pillow and cover, good choice of meals and refreshments, good inflight entertainment - and the system worked.It is good value for money.

LAN AIRLINES customer review :  5 February 2010 by M Stringfellow   (Australia)

SYD-AKL-SYD. Seat 3L, 4L. Compared to other airlines on SYD-AKL-SYD, Business class was only several dollars above economy. A340, modern aircraft. The cabin crew English was stilteed but they put the effort in. Food nice and they were only happy to ply the drinks. Lie flat beds were great. Would definitely fly LAN again for the price.

LAN AIRLINES customer review :  1 February 2010 by D Cunningham   (Canada)

Toronto-Santiago via JFK and then connecting at Santiago to Buenos Aires. The B767 seating in economy was okay, a little close, but bearable. The economy seats on the A320 to Buenos Aires had less space between rows - didn't have a lot of room to move my legs. The meals were fine, but rather small for such a long flight from JFK to Santiago. Flights were on time and staff were friendly. The flight from JFK had a 70% male flight crew. They were friendly enough, but one guy, kept spilling every drink I asked for, sometimes on me. They were a little rough in how they did things. They all could use some lessons on grace and poise. Apart from this LAN is a great airline that I would recommend.

LAN AIRLINES customer review :  26 January 2010 by D Jordan   (Chile)

AUK-SCL business class. Have the same comments as on the outward flight with regard to the boring, poor quality food, except that this time, being in row 5, I ended up having basically no choice for the main course as LAN always seems to start from row 1. I've read the same comment by other passengers on LAN flights. I flew Biz for the bed and that can't be criticized - LAN remains my choice for comfort. What did annoy me this time was that I was travelling with my son; we had preassigned seats together, so I didn't think to check the boarding passes given to us at the airport, but once on the plane, found we had been split up without even the courtesy of mentioning how that had come about. Still, LAN has for many years, been criticized for it's lack of consideration for its passengers so this didn't surprise me. I have to say, the biz class fare is exorbitant compared with routes with competition. For example, It's the same fare LHR -AUK as SCL -AUK, yet the distance from LHR is double. Unfortunately from Chile you have no choice but LAN.

LAN AIRLINES customer review :  23 January 2010 by G Buckley   (Australia)

Sydney to Rio in business class via Auckland and Santiago. The fare was not much more than Y class for this time of year, so very good value. IFE good screen, however limited selection of videos and TV. Meals on long haul sectors very good, on SYD-AKL-SYD poor. Wines good quality and beds exceptional, used duvet for extra padding and light blanket to cover. Some late departures. We stayed a night in Auckland, as we dreaded the deplaning in Auckland in the middle of the night (4am) and herded through security etc. The sectors around South America in Y very good, new aircraft - a great airline overall.

LAN AIRLINES customer review :  9 January 2010 by J Caldentey   (Chile)

PUQ-SCL, a 3 hours night flight. No pillows and poor food. Good service.

LAN AIRLINES customer review :  8 January 2010 by D Jordan   (Chile)

SCL-AUK Business class 4C. I hadn't used LAN on long haul for a couple of years and I found FAs had become more amenable. Service was excellent, which can't be said about the food. The quality had dropped a lot and now seems to equal that of economy class in AF, LH BA. Dinner was edible. Wine was good, but then it should be from Chile. Breakfast was lousy (dried up croissant, minute portion of cornflakes and yoghurt) and the coffee was disgusting. I also made the mistake of asking for it with milk so the FA half filled the mug with cold milk, leaving the coffee completely cold also. On the good side, the flatbed was very comfortable, although the duvet for me, was too much - I'd prefer a light blanket. The bed was far better than AF, LH. Lounge food in SCL was very good, (thank goodness I managed to eat a lot there, before boarding. To me, the bed and service are more important than the food, so I had a decent flight and I'd use LAN again for that reason, but they really must do something about the food, and make their cost cutting somewhere else.

LAN AIRLINES customer review :  7 January 2010 by Lynda Cooper   (UK)

Madrid to Peru Business class, would recommend them. Good flat beds, fluffy duvet and pillows, excellent food, service superb.

LAN AIRLINES customer review :  3 January 2010 by M Le Clerc   (Australia)

AKL-SYD A340 Business class. Clean cabin, refit lie flats, good AVOD choice. Seat broken and windows dirty. Overall far worse than outbound SYD-AKL sector. LAN use QF business lounge, no hot food. On time dep waited an hour for food service, they might as well not have bothered, no hot food left when FA came to row 5, offered a cold plate instead. Breakfast was inedible and the worst "full service" airline meal I've ever had including every economy meal across the Tasman. My priority bag was amongst the last five off the belt an hour after landing and added another hour to the taxi queue. Crew were only in the cabin for a short time during the flight, no coffee or tea service other than the lukewarm cup served on the tray. Crew barely spoke english and disinterested in the J class PAX.

LAN AIRLINES customer review :  1 January 2010 by S Dobson   (Australia)

SYD-AKL return. A340 aircraft clean and lie flat seats comfortable with plenty of AVOD choice for length of flight. Some FA’s had limited English however their charm and willingness to go the extra mile than made up for this. Food on outward leg (1000 departure) not up to the standard of other carriers but adequate for 3 hour flight. Breakfast on the way back very good with choice of omelette or cereals. At under half what other carriers charge for this route this represents outstanding value for money if you can cope with a 0550hrs departure from Auckland, and refreshing to enjoy the warmth and hospitality of the crew.

LAN AIRLINES customer review :  31 December 2009 by Richard Millard   (USA)

Santiago-La Serena and Aeroparque-Iguazu return Economy. Once on board, service was fine for these brief flights. I would caution travellers to prepare for chaos outside larger airports. Check-in can be jammed. Self-service check-in was busted at La Serena. Consequently, I was diverted to the baggage line to check-in, which resulted in a lengthy delay and being bumped off the flight. In Iguazu, departure time was changed without notice, security did not open until after the posted closing time, there was no public address system, and boarding got mixed in with an Aerolineas flight. I'd like to offer more encouraging comments but it does appear that this company has a bunch of operational challenges.