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LAN AIRLINES review :  1 January 2009 : by R Franklin

LAN has two sets of prices - one on their English website and one for those in South America. For example, LAN Argentina charges almost double the price if you book from the UK site versus the Argentinian site. Furthermore, if you try to buy a ticket from the Argentinian site you will see that you need to present an Argentinian identity card or passport at checkin or your ticket will not be valid. The reason is that governments in the region are trying to make flying more affordable for local people (who earn on average less than 25% of the typical wage in the UK or US)- hence regulating prices for their own nationals and allowing airlines to charge higher prices to foreigners. So, do not try to book from LAN's Chilean or Argentinian website because you might be denied boarding. I have travelled LAN many times and find they provide an excellent service- particularly within Argentina.

LAN AIRLINES review :  22 December 2008 : by G Grieve

Lima to Iquitos, economy. Lightly loaded A319, no AVOD so can only watch small overhead screens with no sound for an almost 2 hour flight. Again, the LAN snack pack was offered and refused. Not the most pleasant flying experience. (Also did many other flights in Peru in November on A319s, no difference in food offerings or service.)

LAN AIRLINES review :  20 December 2008 : by H Hansen

SYD-AKL Economy. Went to Airport at 3 hours before checkin, staff standing there talking to each other and ignoring the growing line waiting, about 20 minutes later we finally started moving, checkin friendly (provided by Qantas), Flight departed on time. The service in the air is terrible - FAs do not speak very good English, food was terrible, drinks service left something to be desired, a small glass of wine which I had to keep asking them to fill up. The only good thing about LAN is the ticket prices on SYD-AKL are good value ($250 AUD booked 12 hours in advance). Would not fly again.

LAN AIRLINES review :  10 December 2008 : by G Grieve

LA to Lima, Business. New Premium Business seats and AVOD are fantastic – seats very comfortable, especially in fully-flat position and offer a great night’s sleep – perhaps the only problems are that the seat mechanisms occasionally lock up and the foot rest extension is a little short for long-legged guys. AVOD system is very easy to operate and offers a good range of entertainment, but extra programs, trailers and ads take up too much time before each program. Good meal, but no coffee offered after meal. FAs tend to curtain off the galley and never show in the Business cabin after serving the meal – we had to continually chase them down to obtain drinks during the long flight, and they didn’t seem to know where the drinks were stored. Occasionally we had to help them sort through their drinks storage cabinets to find some soft drinks. So in general, great hard product but FA service not good enough for a premium cabin service.

LAN AIRLINES review :  26 November 2008 : by R Knight

I would suggest that US customers pay the extra fare and fly American. I have had to change my flight schedule twice and LAN have charged me $1000 for each flight change for two passengers even though the flight times were comparable in price - that's an additional $2000 on the economy fare. They do not let you speak to a supervisor and they do not respond when you email them.

LAN AIRLINES review :  7 November 2008 : by C Sears

In April 2008 I flew LAN from Santiago to Temuco. I bought the ticket online for about $480. Afterwards, my friends in Chile put me in touch with their travel agent, who bought my ticket on the same flight for about $200. (The travel agent said I paid more because I bought through the English-speaking website and they have 2 sets of prices.) I canceled the more expensive ticket at the airport, and requested a refund. Despite several phone calls and emails, I have still not received the refund. On the phone, at first their representatives told me they refund had not been processed but they would start it right away and expedite it. The next time I called, I was told they had no record of any cancelation or refund request. The rep advised me to email LAN customer service, which I have done twice. I have never received an answer. I also submitted a complaint on their website. Although the website promises a follow-up phone call, I have never received one. Basically, they have completely ignored me and they still have my money. It's not a lot, but at this point (after 7 months) it's the principle.

LAN AIRLINES review :  5 November 2008 : by A Hetier

MAD-SCL (business, Iberia flight operated by LAN Chile), EZE-SCL (economy, LAN Chile). I enjoyed flying LAN and recommend it - for those speaking Spanish at least. But I find LAN much, much better than Iberia. Flight attendants are a thousand times more friendly. Comfortable seats in MAD-SCL, a little narrow in EZE-SCL but LAN remains a better choice than Aerolíneas.

LAN AIRLINES review :  27 October 2008 : by Michael Veitch

YYZ-JFK. Delighted to find 40GBP seats for this journey via the LAN website. Journey a joy and unbelievable value - fresh, airy cabin in a very nice B767-300; excellent in flight entertainment; easy check in at Toronto where we cleared US immigration; arrived with domestic flights at JFK so out of the airport in minutes. I can't recommend LAN highly enough for anybody looking for a cheap fare from Toronto to NYC.

LAN AIRLINES review :  23 October 2008 : by Gordon Kelly

Santiago - Easter Island - Santiago. B767-300, was offered an upgrade to business class on the outbound journey for 225USD which I took, as it was a trip of a lifetime. Seating very comfortable, lots of room, quite peaceful cabin, though was the same exact same meal service as economy, with the exception of glass drinks glasses! No lounge access offered as it was a domestic service. Return in economy, comfortable seat, large choice of entertainment on "IN" AVOD system, good meals.

LAN AIRLINES review :  16 October 2008 : by M Knuepfer

Recently flew LAN New York to Buenos Aires in Business Class. This flight was advertised as a direct flight but in reality it goes via Santiago and you have to change planes, even though the flight number stays the same. The transit is only 45 minutes which means you really have to rush in order to catch your connection. Their new flat bed seats in Business Class were fantastic. Food and service great and their VOD had an excellent selection of movies and tv shows. Much better than any North American airline!

LAN AIRLINES review :  16 October 2008 : by B Aliaga

GYQ-MAD Business Class. Flight delayed in 9 hours, economy class sleeping at the airport with a pillow. Business class sent to an hotel at 2am and back to the airport at 7am. Looking at the previous comments the bad thing with LAN is the client service coupled with delayed flights - they simply don't care. I will skip this choice in the future. Wine and meals are anecdotic, compared to the service which must improve if they want to keep the client.

LAN AIRLINES review :  7 October 2008 : by I Krisnanto

Customer Rating : 4/5

YYZ-NYC on 767. Good thing is that it doesn't charge luggage fee and got free sandwich & drinks for the short flight. But the flight was delayed for 30 min due to seating assignment confusion.

LAN AIRLINES review :  7 October 2008 : by Shane Palmer

Customer Rating : 5/5

YYZ-JFK a B763. For a short trip between the two cities, definitely the better choice! Aircraft seemed to have been refurbished recently, nice and clean inside. Food, drink & no baggage charges made the trip for me - as well as an on-time departure! Ticket was more than half the price than any other US carrier. Cleared immigration & customs in YYZ which was bliss rather than having to do it in JFK.

LAN AIRLINES review :  25  September 2008 : by R Herzberg

Customer Rating : 4/5

SCL-LAX on direct flight. Actually booked AA but since this is code-shared I was on LAN. 767-300ER, economy seat, VOD worked fine. Service friendly but robotic - English announcements as usual on Latin American carriers robotic and hard to understand. Food adequate in quantity and choice of beef or pasta. Hot breakfast before arrival in LAX, again with choice of omelette or sandwich. Choice of wines and other drinks free. Complimentary mask/earplugs (got those on other LAN overnight flights, too).

LAN AIRLINES review :  19  September 2008 : by K McFayden

Customer Rating : 1/5

My daughter flew LAN Chile from Frankfurt to Madrid - was bumped from economy to business and found the crew nice enough. She said the food was OK - the inflight entertainment looked good but kept experiencing problems so she was unable to enjoy it. However, the LAN nightmare begun on the return journey a week later. My daughter became stranded in Madrid after a LAN flight was cancelled after a three hour delay. She was put up in the Madrid Hilton for the night, which was the one nice thing LAN did. They told her she would be able to use the phone their and it would be covered, but upon checking out, she was charged for phone calls because LAN changed their mind about covering them and did not inform her. She flew out the next day with Lufthansa. The cancellation caused her to miss her flight back home to Australia. She arrived at Frankfurt airport at 11:30pm with nowhere to go. Stressed and a little scared she went and saw the people at the LAN desk and asked for a bit of help finding somewhere to stay. They basically told her to get lost and out of their faces. In tears, she approached the help desk at Frankfurt airport who called LAN only to have them hang up on both occasions - once on my daughter and the lady at the desk. By then, it was 1:00am and my daughter was forced to sleep at the airport because she was reluctant to venture into the city at that hour and search for accomodation for the night. LAN Chile did not have to pay for accomodation, but to turn away and hung up on a scared and nervous seventeen year old girl who was left completely stranded in a foreign country does not say much to me about their level of service. Surely they could have made a phone call or two and helped her locate a cheap hotel for the night after their mistake left her with no where to go. I understand that things happen sometimes, but to treat a stressed young girl so poorly means that me or none of my friends will be flying LAN Chile in the future. She intends to return to Spain next year and will be finding another airline for her connection from Frankfurt or Heathrow.

LAN AIRLINES review : 2 September 2008 : by M Cunningham

Customer Rating : 2/5

Flew round-trip, LAX-Santiago. It was the most uncomfortable long-haul flight I've experienced. The seats are very uncomfortable. The service offered by the cabin staff was adequate and the meals, being typical airline fare, would sustain life.

LAN AIRLINES review : 15 August 2008 : by H Knight

Customer Rating : 5/5

CUN-SCL (with a stop in Havana) in economy as part of a Oneworld ticket. This was probably the best flight I have experienced. Flight left early from Cancun and Havana on a new / refurbished 767-300ER. The seats are excellent. The recline is superb since the seat bottom also slides forward when you recline and leg room is sufficient for this. The adjustable headrests are good and the "IN" entertainment system is wonderful. AVOD with a decent selection. The flight was only 7.5 hours on the Havana Santiago leg but dinner and breakfast were served and both were good. The cabin crew were also decent. I can't normally sleep on flights but i managed 5 hours on this one so I was very happy with this experience. We falso lew on LAN Argentina from AEP - IGR return and the experience was just as good.

LAN AIRLINES review : 7 August 2008 : by G Aguilar

Customer Rating : 2/5

SYD-AKL-SCL-EZE. I have flown this airline in the past and I was disappointed to see a decline in service. Entire trip on aging A340, the cabin looked dated and seats were a little uncomfortable. In SYD we were taken by bus to the aircraft and had to climb up the stairs. In-flight entertainment did not work on SYD-AKL-SCL legs. I noticed that no one in the economy cabin was able to watch movies or TV, just a few passengers were able to play games. No apology or explanation from cabin crew. The FA's in our area were grumpy and did not manage a smile. Catering was overall fair if you like ham and cheese croissants and sandwiches. Drinks were served in very small glasses. Announcements in English are unintelligible.

LAN AIRLINES review : 3 August 2008 : by Marc de Verteuil

Customer Rating : 4/5

FRA-MAD. Very comfortable flight on A340. The plane flies long haul to Santiago and gives more comfort than one would expect on a short haul European flight. The cabin staff do not all speak English, which is typical of Latin American carriers. Service good, food good. Flights were punctual.

LAN AIRLINES review : 31 July 2008 : by Imeldo Shoemaker

Customer Rating : 4/5

GRU-EZE. New business class on 767. Fast check-in at GRU with invite for lounge. Large lounge with some natural light but rather tired furnishings and limited F&B offering. Priority boarding at gate and pre-take off drinks offered. However, on this widebody, all pax boarded via front left door so there was a lot of traffic thru the cabin. The lie-flat seat (2x2x2) was comfortable in recline (but not used flat on this short hop to EZE). AVOD was extensive with good selection of movies, TV and music. Meals were served individually from the galley with no carts in sight. The lunch was above average but not memorable. That said, there was an excellent wine selection with generous measures offered, sometimes a little too generous. Staff were welcoming and friendly professionals throughout. I would be interested to see if service levels were of a similar quality on a longer flight.

LAN AIRLINES review : 3 July 2008 : by T Wallace

Customer Rating : 3/5

We found staff not overly friendly, and service very poor. Our drinks were so small, that you thought you were drinking from a thimble. The plane was old and tv screens partially worked. Two toilets were closed due to blockage. Food was average airline food. If a good airline started flights to South America, it would be goodbye LAN forever. We flew LAN internally in South America and the planes were newer and much better than the Australia international flight and acceptable.

LAN AIRLINES review : 24 June 2008 : by Diego Muller

Customer Rating : 3/5

GRU/LIM/CUZ/LIM/GRU on economy. Leather seats, really confortable. GRU LIM was only 40% full so I got exit row seats. That means great legroom. Food was ok, didn't impress me. LIM CUZ was packed! CUZ LIM was also 100% full. Snack box was ok. LIM-GRU was a nightmare! Flight full, terrible middle seat.

LAN AIRLINES review : 17 June 2008 : by R Franklin

Customer Rating : 5/5

Buenos Aires - Salta. Excellent service at a very reasonable cost. Inflight entertainment (on a communal screen) despite the fact its only a 1.5 hour flight. Food a snack but quite pleasant and free drinks. Aircraft modern (new A320) and flights on time. Online booking worked well even though booked from UK with a UK credit card. Online checkin also worked fine. Anyone who complains about this level of service on a regional flight has obviously never travelled on a US airline or European network carrier.

LAN AIRLINES review : 11 June 2008 : by P Kucharski

Customer Rating : 4/5

Several domestic flights with LAN Argentina. Very pleasant experience. New and comfortable A320s, leather seats, good legroom. A light snack served on all 3 sectors. Small delay on the return flight. After all a good (and relatively cheap) alternative for Aerolineas Argentinas and you earn miles within oneworld. Would use again.

LAN AIRLINES review : 30 May 2008 : by J Lacoste

Customer Rating : 4/5

MIA-EZE-MIA on LAN Argentina in economy class. I agree with the comment about the seat pitch. I'm 6' 1" and found it cramped onboard. This worsened when the person in front of you reclines their chair. Food was good (choice of pasta or beef) and service by flight attendants was great. Compared to any US carrier cranky and irritated flight attendants, flight attendants on LAN were polite and professional. IFE was excellent. Plenty of movies and TV shows and music to keep you entertained on this 8-hour flight.

LAN AIRLINES review : 19 May 2008 : by D Sorel

Customer Rating : 5/5

SCL to IPC Easter Island round trip in economy class and we enjoyed our experience flying with LAN ! Found out their 767 planes were kind of brand new with a very good IFE sytem. Not to mention the great service onboard! Nice FA and good meals with no plastic knives or forks, real plates ! We had a great service from their reservation agents over the phone and surprisingly in my mother tongue which is French! Good job LAN!

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