Home Page

 

LAN Airlines Customer Reviews and LAN Airlines Passenger Trip Reports



PAGE

1 2 3 4 5 6 7 8
Bookmark and Share



LAN Airlines customer travel guide

<"bottom" bgcolor="#E7FF9D" width="781" height="5" colspan="5">

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

LAN Airlines 3-Star Airline Ranking

LAN Airlines Business class seat reviews

LAN Airlines Passenger Trip Reviews

LAN Airlines Aircraft Seat Plans

LAN Airlines Business Class Lounge Reviews

 

Entertainment

Recommended

AEP-USH, Airbus A320. Flight itself very good on a clean aircraft. Departure and arrival on time. Two meals served. Both snap class="text1"> 




Follow SKYTRAX !

Airline Reviews

Airline Seat Reviews


LAN Airlines Customer review :  13 December 2012 by S Reid    (New Zealand)

Rating : 8/10

Score 8 out of 10

Airport Reviews




LAN Airlines Customer review :  18 December 2012 by S Baxter    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Madrid to Lima on B767-300ER. Able to use Iberia VIP lounge at Madrid which is excellent. Flight left on time. Business cabin feels a bit cramped on 767. Seats very comfortable for sitting, but too narrow when flat - I'm not very tall and struggled to lie on my side. Food and wine good.



LAN Airlines Customer review :  13 December 2012 by Chris Dore    (UK)

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just flown LAN on a return trip via Santiago to Buenos Aires. No complaints about this airline. Check in was smooth at all points and the staff pleasant and accommodating. Planes left on time and the announcements were clearly made when in English. My only problem was they did not issue an arrival card on the return sector, even if napping it could have been placed in the seat pocket as others have done. Would also like to have been offered more fluid while airborne.



LAN Airlines Customer review :  12 December 2012 by Paul Pritchard    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Santiago [Chile] to Madrid, 15/11/2012 in seat 31C. Enough leg room for a tall person. FA's attentive and friendly. Good meals and plenty of drinks throughout the flight. You would be better flying with LAN than Iberia on this route as the 'plane was in good condition and seat choice is honoured.



LAN Airlines Customer review :  8 December 2012 by Paul Watling    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew PPT - SCL - BUE - IGR. Once airborne all 3 flights were good. Check in though was chaotic each time with at least 1 hr waiting [2 hours in Papeete]. Flight from Papeete to SCL (ETD 2350) was 15 hrs late due to weather in pacific. Only advised at the airport 1 hr prior to scheduled take off. Check in staff handed us with a letter advising due to weather conditions not their responsibility and told us to find our own overnight accommodation and check with them at 0800 the next morning. Abysmal customer service. Also specific seats booked and confirmed in advance were never ever the ones available when checking in.



LAN Airlines Customer review :  5 December 2012 by M Perrin    (Brazil)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Recommended

SCL-GIG, A320, Dec 3rd. Seat 20J. Extremely messy check-in. We arrived 2 hours before take off. The line was huge, all international flights together. As our e-tickets were TAM ones, we were not allowed to web or even pre check-in. It took us 1hr 20 mins to be checked in,height="21">

Seat Comfort

Staff Service

Catering

Entertainment



LAN Airlines Customer review :  20 November 2012 by Scott Turner    (Australia)
iew :  20 November 2012 by X Jacquenet    (Chile)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Rating : 3/10

Score 3 out of 10

Staff Service

Catering

Entertainment

Recommended

Travelled SYD-AKL-SCL-LIM-CUZ-LIM-IGU-AEP-SCL-SYD over 3 weeks in October. All flights on time, aircraft clean and comfortable. Food and service very good, calm and efficient. In flight entertainment on international legs is great with a wide selection, and domestically the pop down screens show a comedy sketch that kept everyone entertained. I would recommend this airline for all flights to and within South America.



LAN Airlines Customer revr>

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Santiago to Sydney, one hour and a half of waiting at the business class check in counter (with no explanation), then flight delayed. Almost nothing to eat in the lounge. Customer Service sent me the same letter of excuses they would use for any type of complaint. Add to that that the IFE is very poor, and you understand that the fact that the rest was ok is not enough to compensate the lack of service.



LAN Airlines Customer review :  15 November 2012 by D MacDonald    (Scotland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Buenos Aires to Santiago on new 787. Nice cabin and great IFE but when all is said and done, its just like being on any other aircraft (apart from electric window blinds which despite being fully dimmed, still let a lot of sunlight in). Crew were pleasant, snack and drinks served. Overall a good experience, plus arrived 20 minutes early. Only negative, both my British Airways Gold Baggage tags were missing when I reclaimed my baggage, and it was obvious the cases had not been treated with much care.



LAN Airlines Customer review :  13 November 2012 by Kyle Davis    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight was late from Cusco to Lima causing us to miss our connecting flight to Iquitos. They put us on another flight which departed 5 hours later and gave us vouchers which they said could be used for a free meal at any of the restaurants while we waited. We had lunch at a cafe near our gate and when presenting our vouchers we were told they were not valid because we did not present them before we ordered. A LAN associate was called over and told us there was nothing they could do, and we were stuck with a $60 bill on top of being delayed 5 hours. I will never fly this airline again.



LAN Airlines Customer review :  12 November 2012 by Keith Williams    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew CUS-LIM on a A319 then LIM-GYE on a B767. While the A319 was fairly full, the B767 was only about one third full so plenty of room to spread. Leg room reasonable and seat fine for two hour flight. Soft drinks provided along with better meal than we had expected. Good range of Audio Albums available - much better than I have had on some long-haul Business flights.



LAN Airlines Customer review :  12 November 2012 by Keith Williams    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew GYE-MAD on a B767. Excellent service but I wish they would not serve the meal just after take off. While some people may want to eat and settle down, I prefer to relax a little first. Food good but all served at once which means the main course was cooling by the time we got to it. Same with breakfast - the omelette was tepid by the time I eat it. Plenty of room with a fully flat, horizontal bed, but I must admit this was not very comfortable. I did sleep, but not that well.



LAN Airlines Customer review :  1 November 2012 by C Jackman    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Se






rvice

Catering

Entertainment

Recommended

We flew out to Lima on 15th Oct (LA2706) and back 2 weeks later on LA2706. On the way over our entertainment system worked only for a couple of hours and then seized up. On the way back neither mine nor my husband's systems worked. We complained and after trying new headphones the problem was not solved. FA shrugged his shoulders and said he could not do anything so we sat with blank screens for 13 hrs. At breakfast not served any tea yet passengers on the opposite side of plane had tea. FA's were rude. My husband also alerted one of them to a plumbing problem in the toilet but instead of trying to look into the problem she just seemed unconcerned. The food on board was tasteless and cold. Our luggage on one internal flight did not arrive with us and came few hours later on another flight yet no explanations was offered initially. I will never want to use LAN again.


="menu1" href="lanchile-4.htm">4
5 6 7 8

PAGE

1 2 3 Feedback Page



 


top

 



If you experience any problems submitting comments on the0; margin-right: 0; margin-top: 0; margin-bottom: 3px" class="text1">back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax