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LAN AIRLINES customer review :  30 September 2011 by J Kelly   (USA)

LIM-LAX in Economy. Afternoon flight non-stop (8+ hrs), had moderately clean a/c interior, each seat with a pillow and blanket. Good inflight entertainment system, on time departure/arrival. Meals were bland and poor quality and the wine glass was the size of a large shot glass. Flight crew were cold and indifferent and held no conversations with passengers. During the 8 hr flight, a meal was served almost immediately, then crew shut down for 5 hrs. No drink cart service for 4 hrs, if passengers wanted water they had to go back to galley. Crew did not respond to attendant call button, in fact the chief purser when pushing the cart trying to sell duty free items, walked right past the attendant call light and ignored our request. 6.5 hrs into the flight a small ham sandwich and the second beverage cart appears. Arrived at LAX hungry and dehydrated but on time.

LAN AIRLINES customer review :  14 September 2011 by S Horner   (Australia)

Premium Business SYD-AKL-SYD. Lie flat seat a major bonus given the early flight times. Crew pleasant but not outstanding. Food far below the standard offered by other carriers. However, LAN is far cheaper, they use the Qantas Business Lounges in SYD and AKL. I found both to be extremely bland and lacking in ambience. Would I fly them again - yes for the $750 return fare they are well worth it.

LAN AIRLINES customer review :  13 September 2011 by A Takahashi   (France)

SCL-IPC-SCL and SCL-PMC-SCL all Economy class. The IPC flight on 767 was top class once onboard, latest generation IFE system, decent hot meals, free wine and beer, and friendly staff. The domestic flight was good, also snacks and drinks considering the weather conditions. My only negative comment is that, as mentioned elsewhere, 2 of our 4 flights had a schedule change which cancels the reservation and luckily I had easy Internet access to fix the issue. If you don't speak even basic Spanish, you are at a disadvantage compared to the other passengers. In short - great once in the air, but scheduling is somewhat messy.

LAN AIRLINES customer review :  12 September 2011 by JK Kueta   (Belgium)

AEP-IGR. Online check-in in Belgium was not a problem. Baggage drop was fast and without any complications. Full but clean plane, friendly FA. Snacks and drinks. Flight entertainment easy and fast luggage clearance. Only thing, no lounge, no special things for frequent flyers.

LAN AIRLINES customer review :  11 September 2011 by B Pico   (Ecuador)

UIO-GYE-UIO. First leg of trip - web check-in worked perfectly and bag drop excellent at UIO, agent polite and helpful. Boarding was chaos as no row boarding performed for a 50 minute flight, onboard service has dropped a lot, only one candy offered and no beverage service, not even water. Flight attendants polite but robotic. Second leg of trip - web check-in worked perfectly, but bag drop at GYE took 30 mins, as there were only 2 agents that performing check-in, agent polite but not interested in helping. Smooth row boarding, onboard service exactly as first leg. Is incredible how LAN has deteriorated its onboard service and reduced airport employees, you feel now this airline is very cheap.

LAN AIRLINES customer review :  11 September 2011 by R Atwood   (UK)

Santiago to Easter Island return, two long flights and both very good. We had excellent service from attentive, pleasant staff and a varied inflight entertainment system that was better than what many airlines have in Business Class.

LAN AIRLINES customer review :  6 September 2011 by M Rios   (USA)

I arrived at the airport with my daughter, standing in line an attendant told us we weren't flying that day. We were supposed to fly MIA to EZE non-stop. Instead, we flew MIA-SCL, SCL-EZE. At the desk we were given the wrong gate number, so our luggage had been sent on the wrong plane. Thankfully, a flight attendant helped us out, and gave us a new boarding pass. I was refused a refund even though I flew a connection flight at the price of a non- stop.

LAN AIRLINES customer review :  31 August 2011 by P Edwards   (USA)

Arrived at MIA to a long line waiting to check-in for to Santiago and then on to Valparaiso. Two hours later we were checking in but found out our 9am flight was not leaving until 3am. This was the w/e of the Tsunami watch hence the delays. Staff were courteous and organized. Without any fuss we were offered a choice of staying at the airport or going to a hotel. Onboard service was excellent. Good leg room, spacious seat, nice staff and full size stainless steel cutlery.

LAN AIRLINES customer review :  25 August 2011 by Juan Garcia   (Chile)

MIA-LIM, LIM-SCL. Friendly staff, short waiting time at check-in. Onboard service and food variety ok for the length of the trip. Inflight entertainment quality and variety were good . Second leg of the trip was done in Economy with a good level of service.

LAN AIRLINES customer review :  18 August 2011 by Juan Pera   (USA)

Very disappointed with the reliability on their schedules. On my last two trips I ended up travelling on two different airlines due to last minute cancellations. No advance notice given to passengers, agents are never on the same page regarding reasons for the cancellation. Nice aircraft's but poor service.

LAN AIRLINES customer review :  15 August 2011 by A Henser   (UK)

Trujillo to Lima to Madrid to London (Iberia), they cancelled the Trujillo flight less than 12 hrs before take off and did not notify passengers by phone or email. They cancel afternoon flights from Trujillo to Lima if the plane is less than half full and put passengers on the evening flight. I missed transfers and arrived home 16 hrs late. They refuse to pay compensation.

LAN AIRLINES customer review :  21 July 2011 by Ruben Gilibert   (Spain)

We took LAN several times from Mexico-Lima or Lima-Madrid. The service is ok and the room is plenty enough in Economy. The thing that I am not able to understand is the arrogant behaviour of the flights attendants. Whilst at the airport in Mexico we witnessed the crew behaving quite rudely towards airport staff. This attitude is poor and next time we will fly another company.

LAN AIRLINES customer review :  20 July 2011 by P Krupski   (Australia)

I pre-booked a baby cot for our son who was approx 6 months at the time. I had to really look hard to find any cabin crew as seemed they hide from customers to avoid providing help. When I finally did find them at the back of the plane, rather than saying yes I will get one for you they wanted to know why I needed one. On the return flight the staff refused to get a baby cot, so on a flight from Santiago-Sydney they wanted us to hold our son all they way back home. When I complained they suddenly did not understand.

LAN AIRLINES customer review :  14 July 2011 by Patrick Meier   (Switzerland)

GYE-MAD. Economy class on LAN Ecuador. Modern aircraft, clean cabin, comfortable seat. Friendly, very caring and professional cabin crew. Food and beverage service is very generous in Economy, quality of food is good. The individual inflight entertainment system is absolutely one of the best I have seen on an Economy Class: plenty of movies (more than 50!), lots of music, a really big choice. In my opinion one of the best airline if you fly from Europe to South America. For sure I will fly again also because often LAN has very competitive prices.

LAN AIRLINES customer review :  5 July 2011 by K Stebs   (Australia)

Syd-Santiago-Lima and return via Papeete as well as several internal flights throughout Chile and Peru. International Economy cabin staff did the bare minimum regarding passenger assistance. To get a glass of water was an imposition and to be told to "go down the back and get your own water" was aggravating when you were confronted with at least 3 attendants sitting flicking thru magazines. Food and liquid was dished out in such an off- hand manner that twice myself and adjoining passenger were doused with water and soft drink. And, the flights were not always full or demanding. The other gripe is a small or pleasant look on flight attendants faces would have been a welcome relief. So, never again International LAN unless there is a distinct improvement with cabin staff. On a positive side the smooth flying and early arrivals to cities was a bonus.

LAN AIRLINES customer review :  9 June 2011 by Tom Bielejeski   (USA)

Round trip from San Francisco to Limau plus 4 in-country flights and found it no better or no worse than US or European airlines. The food was okay but not great, and service was about what on expects these days. No great complaints.

LAN AIRLINES customer review :  30 May 2011 by S Brand   (Australia)

Sydney-Santiago via Auckland in Business with multiple domestic flights within Chile. Business class cabin excellent. Service friendly and efficient with great food. Lie flat bed offered plenty of room. Inflight entertainment was easy to use with a choice of English and Spanish. Stopover in Auckland in both directions was a chance to stretch the legs and use the showers in the lounge. Domestic flights often left late, no meals served, even during flights over traditional meal times - only provided with a snack and a drink. Announcements in English and Spanish. A standard domestic economy flight experience.

LAN AIRLINES customer review :  22 May 2011 by Roberto Werner   (Argentina)

Buenos Aires to Córdoba. Plane clean and staff correct. Simple snacks served, no possibility of choosing food. Beverages can be chosen. Big drawback is that they use buses to take you to and from the plane despite the availability of gates for direct boarding (both in Aeroparque in Buenos Aires and in Córdoba Airports).

LAN AIRLINES customer review :  9 May 2011 by C Miro   (USA)

Rio de Janeiro to Miami via Sao Paulo and Santiago de Chile. Cabin spotless on boarding in Rio, but on the 3:30hrs flight from Sao Paulo to Santiago, only a cold/small ham and cheese sandwich was served, with complimentary wine and whisky. In Chile things started derailing : the flight from Santiago to Miami (an 8-hour overnight segment) was 3:30hrs. late. This meant we were from 10pm until 1.30am, without any water or food offered by the airline. Onboard flight attendants were friendly, attentive and professional. Seats have decent width and legroom, with above average recline.

LAN AIRLINES customer review :  3 May 2011 by M Symons   (Australia)

I agree with Ms Goodwin on 10 April. LAN have a serious issue with scheduling. We have just completed an extensive tour of South America in which we had 13 flights with LAN in all cabin classes. 5 of those flights were re-scheduled at short notice, 1 was cancelled at long notice and 1 was cancelled at very short notice (less than 12 hours). 7 of 13 flights cancelled or re-scheduled. I would caution travellers to check with the airline 12 to 24 hours in advance to ensure their flight is actually flying. Ground staff respond to courtesy and friendliness, aircraft excellent, cabins spotless and everything functions as it should. The cabin crew are pleasant and helpful.