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LAN Airlines Customer Reviews and LAN Airlines Passenger Trip Reports



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LAN Airlines customer travel guide

LAN Airlines 3-Star Airline Ranking

LAN Airlines Business class seat reviews

LAN Airlines Passenger Trip Reviews

LAN Airlines Aircraft Seat Plans

LAN Airlines Business Class Lounge Reviews

 

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-SCL, SCL to Buenos Aires. Planes very well kept but service not very professional, food poor and the seats very uncomfortable. This is a 10 hour flight and is a torture to do it in economy.



LAN Airlines Customer review :  29 October 2013 by Fran Rigby    (New Zealand)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money 







LAN Airlines Customer review :  18 November 2013 by J Wallwork    (Canada)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-LIM, Lima to Cusco, Cusco-Lima-Quito, Quito-Lima-LAX. Flew both domestic and international. Food kept getting worse and worse. Seats we had reserved were not honoured and we were stuck in the last passenger row on the plane. Very noisy and airline attendants used the two seats behind to sleep. Needless to say, we were constantly woken up each time the attendants moved to get their turn at sleeping. The plane was dirty with other passengers garbage being left in the pockets. Food left on seats, so that one got food stuck on their clothes. Leg room in economy is the pits.



LAN Airlines Customer review :  29 October 2013 by R Rubinstein    (USA)

Rating : 5/10

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Santiago to Auckland - worst long haul airline experience. Problems were with ground staff and integrity of information. The staff that served us in the air were good. Flights booked by NZ travel agent including connecting flights on Air NZ from Auckland to Wgtn. Turned up on time and were asked if we wanted to volunteer to stay another night as flight overbooked. It later became apparent that this was a requirement not an option. Later learnt that a huge number of people were bumped from the flight and that some had been bumped several days in a row. Received inconsistent stories from different staff about various aspects of package to stay. Staff spoke English until asked difficult questions then claimed to not speak English. Staff were rude and at some points simply walked away while being spoken to. When using our Chilean host to translate two different stories were told within the space of ten minutes, each limiting our rights more. When a passenger produced proof of an earlier conversation he was yelled at. When we got to hotel, various details of our package were not passed on. Half the group had no transfer to airport the next night and had to fight for an hour to get compensated for the taxi. Domestic transfers were missed and LAN rebooked NZ airlines for some. However when the documents LAN produced were reproduced at Auckland, bookings were bogus and no record of booking existed. Passengers had to sort out bookings themselves. My seat was adequate although head rest was broken. Staff were nice on the plane, but cold eggs for breakfast and no meal for vegetarians. Movie selection very small. Would avoid at all costs. Heard from frequent travelers that flights within South America are usually fine but long haul often problematic. Unfortunately our LAN experience was of being dismissed and fobbed of with lies and false promises, when queried the walls just go up.



LAN Airlines Customer review :  26 October 2013 by R Santos    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AEP-IGU. Very nice crew and treatment as an OW Emerald. Given seats in the second row and allowed to board first. While the seats are not supposed to be Premium, there was no one in the center seat and they did widen the seat (had no idea they can do that) and only three other people sat in the first four rows. Nice little snack too. Would fly them again anytime!



LAN Airlines Customer review :  24 October 2013 by Alexander Mokretsov    (Russia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SCL-IPC-SCL. Comfortable seats, excellent entertainment system, perfect food. Even in the economy class you get a feeling of special treatment. They have real glasses and stainless cutlery, which is nearly chic in our plastic world. Although a return flight to Santiago was delayed, it caused no dissatisfaction with LAN, since the delay was due to weather condition.



LAN Airlines Customer review :  23 October 2013 by D Graubard    (USA)

Seat Comfort

Staff Service

Catering

Entertainment

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Recommended

LA 501 from Miami to Santiago on 19 October. 767-300 in Business Class. Check in was fine - standard greeting and bags tagged priority. Security line fast and to the lounge - average lounge with some cookies and fruit, some soup and sandwiches. Boarding organized with families with children first - must have been 40 people who boarded with this - a lot of kids! Welcome on board and sat in seat 3J. Excellent seat! Flight attendants really friendly and all smiles. Nothing was too much to ask. 10 minutes early departure and smooth flight all the way. Food was excellent - king crab appetizer was really good. Slept 3.5 hours on a fully flat seat - inflight entertainment has plenty of movies and shows. Only let down was priority bags came out last but I didn't care. LAN did a great job!



LAN Airlines Customer review :  11 October 2013 by M Conway    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have done a lot of long haul economy flights over the last few years. This time round I flew with LAN both long haul Madrid/Lima return and also domestic flights within Peru. Seat size is OK but if the person in front reclined their seat back, you just had no space at all in front. Toilets were constantly kept clean. Food was worst food I have had on any economy long haul flight. No choice of vegetarian. Although I'm not vegetarian, I tend to eat vegetarian food on the planes. If you are vegetarian, you have to request vegetarian food when booking the flight ticket. Other economy airlines haven't required this, as they always include a veggie option in the menu, but not LAN. I had to have a meat dish and when I bit into it, the food was stone cold in the middle and lukewarm on the outside. Clearly the food had not been warmed up properly. Inedible! On my return flight I risked the food and paid the price for doing so. Staff during my flight out seemed pleasant enough ng="0">


LAN Airlines Customer review :  30 September 2013 by M Moet    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AKL-SCL. Business Class - very spacious cabin, however when bed was fully extended, my feet touched the seat in front. Bed was reasonably comfortable otherwise, loved the comfy duvet. Cabin crew were attentive without being intrusive, very impressed. Drinks service was good, however the Louis Roederer was in short supply and ran out within the first hour. Dinner was delicious, but breakfast was a little disappointing with the fruit yoghurt being replaced with natural yoghurt and no sign of the requested pastry. The coffee was beyond awful - insipid and lukewarm. Would be nice to see LAN cater for those who appreciate good coffee.



LAN Airlines Customer review :  27 September 2013 by Denis Cosgrove    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

While they are in the air, they are up to average expectations though seat belt checks and cabin baggage safety a bit casual. Flew Australia to Peru return, and we called them "late again" lines, though that could be airport ground staff problems. We had one of our flights cancelled with 10 days notice so had to stay an extra night in Lima and return late for meetings at home. Airline not interested in your extra cost and inconvenience despite our numerous representations. In summary, safe enough but allow for delays and absence of customer service.



LAN Airlines Customer review :  27 August 2013 by R Tudor    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew 4 internal flights in Peru with LAN. The planes were surprisingly smart and clean but cabin attendants were not friendly, not confident and approachable, which did not fill me with confidence. The pilots' communication with passengers varied greatly from one who did not talk at all the whole flight, not even to tell the cabin attendants to get ready for landing, to one who spoke a lot but was difficult to understand. No notice was taken of the instructions to turn off electronic devices - one guy was sending and receiving texts in plain view, the crew didn't seem to notice, even when they were walking up and down checking that seatbelts were fastened! They did not stop people moving around the cabin after the seatbelt signs were lit and just disappeared after they had distributed the same old snack boxes that we got on every single flight. I would not use LAN again unless I had to.



LAN Airlines Customer review :  22 August 2013 by P Danielo    (Ecuador)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My family arrived at the airport in Quito Ecuador in plenty of time for our flight to Miami connecting in Guayaquil. A few minutes before the flight was to board it was announced that there was a delay, and then a short time later it was announ="24">

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money


LAN Airlines Customer review :  21 August 2013 by Matthew Lee    (Hong Kong)

Recommended

GRU-LIM-CUZ-LIM-SCL. Long queues and impolite staff at check-in in every airport. They only allow you to print your boarding pass in the machine before baggage drop. Yet the machine only operates in Spanish. Service on GRU- LISCORE_4.gif">

Seat Comfort

Staff Service

Catering

Entertainment

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money


LAN Airlines Customer review :  20 August 2013 by Brendan Dennis    (Brazil)

Recommended

I fly regularly from Sao Paulo to Sydney, so used some of the points accrued for a trip to New York. You can also use these points (OneWorld) on American Airlines, and as such our flights were SAO-eight="21">

Seat Comfort

Staff Service

Catering

Entertainment



LAN Airlines Customer review :  25 July 2013 by Sylvia Goddard    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AKL to SYD and return, business class July 2013. Airbus 340/300 with 2 business class cabins. Although both flights were late, the product itself was very good. Nice flat beds (on a 3 hour flight was a bonus but this flight begins/ends in Santiago/Sydney) and good service, nice food and extensive entertainment. All this was helped by the fact that business class was by no means full. In fact on the way out I was the only person in the smaller business cabin. Aside from the time keeping (some of which was made up) this was a very good experience and I would think that soon they should be a 4* if they show this standard elsewhere.



LAN Airlines Customer review :  18 July 2013 by H Stephen    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jun 8, LA2304, LIM-PIU. Jun 10, LA2313, PIU-LIM. Jun 14, LA2303, LIM-PIU. Jun 27, LA2311, PIU-LIM. Several domestic flights in Peru recently. Clean planes, friendly service, on time arrivals, low cost snack. Booking engine poor, especially seat selection but if check in 48 hours before all OK. In flight service great, on ground service if problems arise needs work.



LAN Airlines Customer review :  18 July 2013 by Johannes Meier    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew FRA-MAD return on a 767. Very spacious seats, I believe it is 18-inch, with great service. Food is served on this 3-hour flight, but just a cold (but very edible - not stale or dry) sandwich with a chocolate bar and drinks. Flight was super empty so I got seconds. As a fifth-freedom flight, it priced around the same (around 120 Eur) as a LH or IB flight, but with LAN you can get a long-haul aircraft. IFE was also really good - touchscreen, with great selection of movies.



LAN Airlines Customer review :  18 July 2013 by Chris Harrison    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew long haul from London to Lima with LAN Airlines. The flight was excellent with no delays, staff were polite and helpful, good entertainment package with individual screens per seat, and, yes believe it or not, the food was lovely (I am a very fussy eater), chicken with roasted vegetables and rice. For the price of the tickets and compared to other airlines we have travelled with, I would say LAN are one of the better ones.


Rating : 8/10 Score 8 out of 10

Cabin Flown

Business

Value for Money


LAN Airlines Customer review :  8 July 2013 by Fernando Burgos    (USA)

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew MIA-SCL with the new red business class seats. I believe they are much too narrow and the tray system between the seats further increases the feeling of being cramped. It is very easy to tip over drinks and such. It would really sages/736by1px.gif" width="736" height="1">






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