LAN Airlines Customer Reviews and LAN Airlines Passenger Trip Reports

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LAN AIRLINES customer review :  5 July 2009 by G Chinn   (UK)

Total of six legs recently with LAN, including long-haul across the Pacific. Flights were on time, planes ranged from new A319 to slightly aged B767 and A340. Cabin crew seemed very standard to me, and I did not experience any of the rudeness or baggage delays referred to by some here. On a couple of occasions I checked in very early and staff had no hesitation in moving me onto an earlier flight (unheard of anywhere else these days). Seats were a little tighter for space than some airlines. As air travel in South America remains the exception rather than the rule it still feels like it used to a few decades ago in the West - civilised, efficient and orderly.

LAN AIRLINES customer review :  21 June 2009 : by T Macleod  (New Zealand)

SYD-AKL in New Biz Class Cabin of A340 (seat 1A). Having flown in LAN Biz Class before their cabin upgrade, this new cabin is exceptional. New seating is better than the QF Skybeds, much more room. Service is great, food is ok for the short 3-odd hour flight. Definitely the best value for money Biz class across the Tasman.

LAN AIRLINES review :  14 June 2009 : by Paul Garde  (Australia)

SYD-AKL on a very cheap last minute fare on a fairly full A340.Breakfast standard QF style fare with very cramped Y seating for this tall passenger. On time arrival into AKL but very slow offloading of luggage there for some reason. Recommended only if price is right due to poor legroom & surly staff.

LAN AIRLINES review :  24 April 2009 : by P Fernandez  (Chile)

My wife and I flew from SCL to GRU and back. Service was excellent. We had barely seated when we already had a champagne glass in our hands. Dinner and lunch were most delicate and well cooked. Wines were excellent as well as on board entertainment.

LAN AIRLINES review :  16 April 2009 : by S Widdows  (Japan)

I flew 8 sectors of an RTW trip with LAN. PPT-IPC-SCL, PUQ-MPN-SCL-MAD. Planes (767s and A319/320/340s) all clean and look in good condition. All flights on time. On-line check-in starts 48 hrs before departure. Food not bad, cabin service not bad. No luggage problems, including on a 4-sector flight MPN-PUQ-SCL-MAD).

LAN AIRLINES review :  15 April 2009 : by N Pérez  (Chile)

SCL-LIM-SCL Airbus A320. I booked online, and it was fast and easy. Also in the airport the check-in was fast. The plane was clean and looks new. The inflight service is good enough for an almost 4-hour flight but the food was not good enough, it was only a little box with a mini cold sandwich and biscuits. The seats were leather-trimmed and comfortable. The return flight was very similar. The cabin crew was friendly and de IFE with overhead screens was ok.

LAN AIRLINES review :  14 April 2009 : by Philip McDaid  (Australia)

Sydney-Auckland-Santiago, Ushuaia-Buenos Aires-Santiago, Santiago-Lima, Lima-Cusco-Puerto Maldonado, Juliaca-Lima, Lima-JFK. All flights on time on relatively new and clean planes. Good on-demand inflight entertainment on longer international sectors. Food on international legs very hit and miss, only a small sandwich for supper and a very poor breakfast on the overnight Lima-JFK leg. Snack on domestic sectors almost inedible. The main drawback were the flight attendants who apart from one or two exceptions on domestic sectors were all borderline or outright rude, disappeared in between meal services, rarely answered call bells and never returned when they did. I was ignored for almost 5 minutes in the galley by an attendant while trying to get a glass of water and spoken to in a very offhand fashion when he did speak to me, but better get used to it on LAN, a smile on the staff is hard to come by!! Almost impossible to get an extra drink, alcoholic or not in between meal services. The attitude of the staff really lets the rest of the company down and if they were even slightly more obliging it would make the whole experience a lot more pleasant. I feel my flights were good value as they were part of a oneworld round the world fare but otherwise the service does not live up to the high prices charged to book the flights individually.

LAN AIRLINES review :  26 March 2009 : by J Rakete  (UK)

EZE-SCL. Good web check in service and modern, clean Airbus aircraft. Crew was unfriendly and seemed tired on both legs, and seat pitch is very narrow. The complementary food and drink is poor, nothing fresh nor nutritious on offer.

LAN AIRLINES review :  26 March 2009 : by N Sanchez  (USA)

Flew coach EZE-SCL-EZE on LAN. EZE to SCL A320-200 operated by LAN Argentina. Despite this being a short 2 hour flight, a ham and turkey sandwich along with a chocolate dessert given. I was also happy that wine was complimentary. For entertainment there were overhead televisions. The staff was nice and courteous. On the way back a Boeing 767-300 - cabin and seats impeccable. Again a sandwich and dessert was provided along with complimentary wine. The entertainment was truly on-demand and entertainment selection was good. The cabin staff were professional and attentive. My only negative comment was that the bathroom needed a little cleaning.

LAN AIRLINES review :  20 March 2009 : by Steve Tait  (USA)

Business Class MIA to EZE and back. Their new lie flat sleeper seat was fantastic. Planes immaculate and flight attendents provided great service. Meal MIA to EZE was disappointing and not up to Business Class expectations - meal on return from EZE to MIA was great. IFE was excellent and all around their international service was superb. Also flew LAN from Buenos Aires to Ushuaia/Punta Arenas to Santiago to Mendoza, Mendoza to Buenos Aires to Iguazu and then back to Buenos Aires. All flights on one class A319/320 aircraft. Good inflight crew and surprisingly confortable. I am over 6 feet and was fairly comfortable. The inflight snack boxes were not much on some of these longer flights and were all the same and a bit repetitious. One word of warning for those connecting through Buenos Aires AEP, LAN requires a 60 minute minimum connection yet turn their flights around in about 50 minutes. So we flew on a flight from Mendoza to AEP and had a 3 hour wait for our connection to Iguazu. Well sure enough the flight we got off from in AEP then flew 50 minutes later to Iguazu as we sat and waited for another 2 hours for our "legal" connection. Very annoying. They need to change the minimum connection time to 45 or 50 minutes. It is only an 8 gate airport to begin with. Not very logical or customer friendly and took away from an otherwise great experience on LAN.

LAN AIRLINES review :  4 March 2009 : by Markku Lipponen  (Finland)

LAX-SCL, SCL-LIM, SCL-EZE in Business Class on Boeing 767-300 - a little bit older type plane, but clean and looked fine. All flights on time and service quite professional. LAN flight and cabin crews were quite professional. Sadly, LAN ground personnel is a completely different matter. First they lost my luggage for two day and then they have no interest for finding it. LAN is typical third world company. If there is some problem or something which require some initiative or a little bit of work, everything freezes and they want a customer away from a counter as soon as possible.

LAN AIRLINES review :  3 March 2009 : by M Kohler

USH-PUC-SCL in Y Class. Check-in in Ushuai efficient. The plane was dirty, to PUC no service. I don't know why the crew just can't go around with a bottle of water. In PUC we had to leave the plane. Nobody from the customs service has been there so we had to wait about 20 minutes for someone who checked our passports. It seemed that there in Chile nobody knew an international flight from Argentina has arrived. Flight to SCL was the same plane - as dirty as before). This flight took another 3.5 hours. We got only a small snack box and one drink. No more food. No more drinks but we could listen to the crew who had a lot of fun before the curtain chatting and chatting - very loud. Poor and disappointing flight.

LAN AIRLINES review :  3 March 2009 : by R Bison

GRU-LIM-CUZ return. I've never seen such a cramped aircraft - a small and very uncomfortable A319 flying a long route like GRU-LIM! Avoid LAN narrobodies, they are awful.

LAN AIRLINES review :  3 March 2009 : by Alan Hough

SYD-AKL-SCL-BUE return J Class. For the flight to SCL, we had the refurbished A340, on the flight back, one of the yet to be refurbished A340s. The newly refurbished J class is excellent, and fully-flat seats a real treat. Service between SYD and AKL was formal and unfriendly; the food and beverage service inadequate with two half-sandwiches for a 3 hour trip. A bottle of water should be supplied without request. Between AKL and SCL, the service was outstanding. And what a difference a friendly and ethusiastic FA can make on a 10-hour trip!

LAN AIRLINES review :  28 February 2009 : by Diego Muller

GRU-LIM-BOG return in economy. GRU-LIM was 95% full and departed about 30 minutes late. As the flight time was reduced, we managed to get in Lima on time. I asked for exit row seats at check in and the lady told me they were all already assigned. And the fact is they were not - somebody saw that before me and asked a FA if he could seat there, so there it goes my exit row seat. Breakfast served was tasty. Sound system didn't work well. LIM-BOG was delayed almost 4 hours due to unexpected maintenance of aircraft. Attendents gave Us vouchers for food and cards for phone calls. Although nobody likes waiting that much in the airport, I can't complain about their attitude, they were professional. I had a connecting flight within Colombia with another airline, and I obviously missed it because of the delay. LAN told me they were communicating with their Bogotá staff to set me up with another flight. I don't know if they really did anything for me, because when I arrived at BOG I spoke to Avianca and explained what happened. Overall, LAN is a great airline, I recommend it.