LAN Airlines Customer Reviews and LAN Airlines Passenger Trip Reports

LAN Airlines customer travel guide

LAN Airlines 3-Star Airline Ranking

LAN Airlines Business class seat reviews

LAN Airlines Passenger Trip Reviews

LAN Airlines Aircraft Seat Plans

LAN Airlines Business Class Lounge Reviews

Airline Reviews

Airline Seat Reviews

Airport Reviews

Flew SYD-SCL-EZE-LIM, GIG-SCL-SYD and LIM-CUZ-LIM-IGU fairly recently on A319, A320, A340 and B767 aircraft's. Despite some minor delays (long hauls), LAN and its South American partners did reasonably well. Food wasn't exemplary, but acceptable. Cabin crew were to be appreciated for their service on every sector.

Flight from Madrid to Frankfurt, June 28th. Plane was coming from Santiago. In the morning I received a phone call and sms announcing the delay of the plane (about 3 hours delay). Nice. Nevertheless, once in the plane, when getting to Frankfurt, the pilot says we're running out of fuel and Frankfurt airport is very busy, so instead we are to land in Dusseldorf to refuel. There we were. After refuelling, he informs us there's a curfew for our plane to take off. So instead we will be spending the night in a hotel and that there would be buses waiting for us to take us to the hotel. It took us a while to get our luggage, nearly 11 pm. No buses waiting. No company people to inform us (I understand LAN has no personnel there, but what does oneworld serve for, then?) Just got a train from Dusseldorf airport at 2:40 am and arrived in Frankfurt at 7am (on a personal choice and after paying it myself, obviously). Air hostesses were nice, food was ok and individual screen was good, but I'd rather use Lufthansa or Iberia next time.

I travelled from Auckland to Santiago. It was a 12 hrs flight and I received only one meal. No offer of refreshments throughout the flight. All these to arrive in Santiago and find out that my connecting flight to Lima was cancelled. I paid a lot of money and expected good service. Lan did not provide it.

Economy from Wellington to AKL-SCL-LIM-Cusco return. Flights were on time, lanes modern and well maintained, seats comfortable, onboard personnel friendly and helpful. The only problem was the NZ part of the trip. LAN was let down by its codeshare agreement with Qantas who book domestic flights on the budget airline Jetstar. Our Jetstar flight outbound was delayed, and the return was cancelled. We were unable to check luggage through and had to carry our suitcases from domestic to international terminal and back. Jetstar refused to hear our complaint and Qantas refused. It became our problem and our extra cost to buy an Air new Zealand ticket to ensure we made our flight plan. Qantas does not honour the codeshare agreement with LAN, and fails to provide adequate customer service. This is unfortunate because, unlike Qantas, LAN provides a high quality service at an acceptable cost.

Flew LA from SYD to SLC via AKL on a QF codeshare ticket. Flight was a clean A340-300 that was well maintained. Was assigned a bulk head seat with the seat next to me empty. Flight very punctual. Cabin Crew were excellent and well presented. Good Quality Entertainment on Demand. Food was good but nothing extra ordinary. Beverage selection on board was good. Good selection of snacks and drinks available on demand. Value for money and well recommended.

LAN has the worst food and drink service I have ever experienced when traveling locally within Chile. I don't understand how a OneWorld airline can provide you for breakfast/lunch/dinner with the same mediocre snack: biscuits, cake/brownie and almonds/peanuts no matter where you fly and for how long. International flights are ok. Staff are nice and helpful.

AKL-SCL-LIM-CUZ return. First time flying with LAN and overall pleasantly surprised. Good legroom and seat comfort, friendly FAs, decent IFE and food/drink, really well-organised boarding processes. On the return leg we had a bit of a problem - we missed our LIM-SCL connection due to a scheduling change - but LAN staff in LIM couldn't have been more helpful. Booked us a really nice hotel, paid for lunch, dinner and breakfast and provided a private car and driver for us, and put us on a flight out the next day. We could have done without the delay but overall I was pleased with how it was handled. Will definitely use LAN again.

Took four LAN short haul flights on 767, A320, and A319. Very impressed with flights, IFE, and service offered. On one flight from Mendoza to Buenos Aires I experienced my first missed approach and must commend the pilots and crew for their professionalism during some anxious moments. Passengers were kept well informed in both English/Spanish. LAN are not that far off Virgin/Qantas levesl for short haul although they could improve their inflight snacks through having the chocolate dominated boxes at more appropriate times.

JFK-SCL-BOG in business class. First time on LAN. Very solid in terms of service and all around offering. The layout in business class is 2x2x2 in a 767 with ample seat pitch. Lie-flat seats are very comfortable for sleeping. Food was good and service attentive. IFE needs a little work in terms of selection but more than enough for a 10 hour flight.

SYD-AKL-SCL. Boarding in SYD at 9.20am - all passengers seated on board and the captain tell us they have to change a computer card and that will take 30 minutes. Finally took off at 10.20am. Arrived into Auckland at 15.20pm, boarded the long haul leg of the flight at 16.30pm, the plane pushed back, then again an issue in a door sensor - after 1 hour on the tarmac we are towed to disembark and taken to a hotel. Left Auckland at 10am, arrived in Santiago at 6am the same day. The food and service onboard was good. Qantas next time - bigger plane and much better inflight entertainment system.

Was meant to be travelling BOG-CTG-BOG-ADZ-BOG. The night before the first flight, while in Colombia I received an email stating the flight from CTG-BOG was now 3 hours later than the flight I had originally, which meant I would miss the next flight BOG-ADZ. They only offered to put me on an alternative airline CTG-BOG which would give me 50 mins to disembark, reclaim my luggage, change terminals and then check in for the next flight - ridiculous. I ended up having to take a full refund and book with another airline. This was the third schedule change to this booking and it was only by luck I checked my email and discovered it the night before - as nobody contacted me by telephone. If you're itinerary is fixed, don't book LAN!

AKL-SCL on A340-300. Boarding procedure very good, and the plane was in good order although we noticed the inflight magazines were very tatty. The seats were fairly comfortable, IFE was pretty good with some blockbusters, but when the person in front reclined it became very hard to use. I am going to rate the food as average, the drinks were warm, and although there were a number of water runs it wasn't cold enough. Cabin temperature was on the warm side throughout the flight. FA's gave a workman like performance although some very friendly. LAN is a good airline that can improve but has a little way to go before they are four star.

SCL-JFK and SCL-MAD/FRA routes often. I got Premium Silver LanPass category, and I feel the difference. Better seating, business check-in service excellent. A couple of UPG during the year makes you feel a very VIP person. Entertainment is excellent, lots of Movies, TV series and music. Seats in economy are fair enough (could always be better, of course) as the food does. Premium Business is almost perfect. Full flat bed is comfortable, perfect for long routes. Hope to get a Premium Economy class in the future for Long Haul flights.

Sydney to Santiago. Flight was good. Flight attendants were fine, seat comfort good and inflight entertainment was also pretty good - not as good as the Qantas flight I took back but still kept me occupied on the long flight. It's just the small things LAN don't do which put them a peg below the likes of Qantas, things such as menus, quality of food etc.

Frankfurt-Lima, and La Paz-Lima-Frankfurt. For the first flight everything went smoothly, but for the return IGR-AEP, EZE-SCL and SCL-RIO, all flights on time, new nice planes with comfortable seats. Food was average - on the first national flight (1 hr 55 mins )we got small box with sweets and on the second flight (2 hrs 5 mins) we got a not so good small sandwich and drinks. On the third - 4 hours flight from Santiago to Rio de Janeiro I was expecting a normal dinner but instead we got sandwich, fruits, sweets and drinks.

If you experience any problems submitting comments on the above link, please use our general   Feedback Page