Korean Air Passenger Reviews and Korean Air Customer Trip Reports   Korean Air   186 reviews an official 4-Star Airline   Add your Korean Air Review   Korean Air official 4-Star ranking   Airline Reviews : A-Z Index   Quality Approval Status - EXPIRED

PAGE 1 2 3 4 5 6

YOU CAN NOW VOTE  » HERE  FOR THE AIRLINE OF THE YEAR

KOREAN AIR customer review :  20 July 2010 by Keith Butler (USA)

IAD-ICN return economy class. The most comfortable long haul flight we have taken, and Korean Air customer service pre-trip was the best we've experienced. Cabin staff were delightful. At the end of the day, it comes down to comfort and seats, entertainment, and even food were a level above.

KOREAN AIR customer review :  15 July 2010 by Michael Little (Australia)

Melbourne-Seoul-Vladivostok in Business, a cheap fare and good value. The seats on the first leg (A330) were old Business class style, and a little soft - I needed more back support. The service on was friendly and efficient, food was good and cookies made onboard a nice touch. However, there are few drinks services and cabin on the A330 was rather hot. The inflight entertainment system was on small arm-mounted screens, with no AVOD. In Melbourne we used the Air NZ lounge, which was comfortable and had a good variety of food and drink. Korean Air lounge at Seoul Incheon is comfortable and a wide range of services - but food variety and quality are disappointing. The second leg on a B737 was a good short range Business class standard, but again with a limited drinks service.

KOREAN AIR customer review :  8 July 2010 by B Porter (Canada)

YYZ-ICN, ICN-HKG, PEK-ICN and ICN-YYZ. In terms of service, attitude and feeling welcome onboard, Korean Air is miles above North American airlines. I was especially impressed with the boarding in ICN where gate agents take a bow before boarding starts. Food options in business were limited compared to other airlines. No pre-dinner drink service. Food quality so-so, but service more than made up for it. Had the angled business seats on YYZ-ICN, but the new full-flat seats on the return, which are far superior. The angled seats had very thin padding, it was like sitting on a park bench and had to use my folded blanket as a makeshift pillow to sit on. The full flat seats a dream - managed an uninterrupted 6-hour sleep on the return, which is rare for me even in business. The lounges in Toronto and Beijing are a total joke. ICN business lounge was so-so - no real character to the lounge, food options were limited and it can get crowded during peak times. ICN airport is one of the best airports I've ever flowed into though.

KOREAN AIR customer review :  6 July 2010 by Paul Neil (UK)

B744Combi, ICN-HKG. Cabin clean, good legroom, but PA announcements muffled. Main screen entertainment only, but meal and beverage service efficient, and of a high quality. Very good service from cabin attendants.

KOREAN AIR customer review :  3 June 2010 by J Szopinski (USA)

ORD-ICN-MNL return. ORD-ICN return on B747-400. These planes have the older AVOD system, but I found selections adequate. I thought the meals were better than average, especially on the outbound flight. The attendants bring juice and water around often and you get a choice of beverage with your meals. ICN to MNL legs on A330-300s. The outbound flight to MNL had the newer AVOD system, with a bigger screen and it was easier to navigate. The return leg had the old overhead screens, with limited programming and I found the subtitles hard to read. Meal and beverage service the same as on B747s. The attendants were professional, friendly and helpful.

KOREAN AIR customer review :  2 June 2010 by G Davis (USA)

ICN-ULN on A330-300. Old style seating, without much leg room or recline. In-flight service excellent. A blast from the past, where the FAs worked hard to make your trip comfortable and enjoyable on what looked a bit like an antique cabin arrangement.

KOREAN AIR customer review :  24 May 2010 by B Hamilton (UK)

Brisbane-Seoul-London, seats from Brisbane to Seoul poor for business class, out of date in comparison to offerings from other airlines. AVOD also poor on this route. Seoul - London much better, seats ok but a little firm, food good, but why is wine served in thimble size glasses? Shared lounge with Qantas at Brisbane is fine, good lounge at Seoul. No real complaints for the price.

KOREAN AIR customer review :  24 May 2010 by Michael Palador (Australia)

Korean air are fine for budget travel. Melbourne to Seoul was ok. No individual in-flight systems, so movies on the big screen. The food choices were korean or western meal every service and western meal was fine. Seoul to Europe was on a newer plane, comfortable and ample overall. Watch the length of the stopover in Seoul. You may save $400 on airfares, but if you have to pay for two days in Seoul (hotel, food, entertainment), your $400 saving will disappear fast. If you do stay the night in seoul, leave plenty of time to get to the airport as its a bit of a long journey.

KOREAN AIR customer review :  19 May 2010 by J Kim (Australia)

SYD-ICN B744, Korean Air service is getting worse every year. Selections of entertainment program is below average and quality of meal service is out of control. Foods dry and taste of food was bad. Cabin crew were more focused selling duty free other than passenger safety during heavy turbulence. Interaction with passenger by cabin crew is just about average. I was happy with ground staff of Incheon Int'l Airport.

KOREAN AIR customer review :  10 May 2010 by Steven Cao (China)

PVG-ICN return, PVG-ICN B777 without AVOD, attentive service and food good. Return flight with B737 quite old but well maintained. Delayed for around 40 minutes for both legs.

KOREAN AIR customer review :  26 April 2010 by D Justus (USA)

LAX-ICN 747 economy seating is very cramped, especially when people recline all the way. No personal air vents and they keep the cabin very warm. Food was not bad, usually a korean dish or choice of a chicken or fish. Flight staff attentive and polite. Very nice entertainment system with many choices of movies.

KOREAN AIR customer review :  20 April 2010 by N Cox (Hong Kong)

ICN-SGN. Check in service at ICN was good. Cabin service not very good. Overhead luggage bins contained a lot of crew luggage. My luggage would not fit in on account of crew luggage. Told to stow in front of me on the floor. Inflight service irregular, particularly on flights within Asia. Transpacific sectors usually good with the odd exception. Cabin crew seem to get more priority than the full fare paying passengers. Cabin crew English levels generally poor.

KOREAN AIR customer review :  9 March 2010 by M Perlas (Canada)

I am very disappointed today. We arrived 6 am today with a 12 hour waiting for connecting flight to Toronto. our travel agent assured us that we will have hotel accomodation. Korean Air is refusing to give us hotel voucher because we are not on the list to get one. It is Sunday and cannot get hold of our travel agent. If it is an entitlement for those with 12 hour waiting, how can Korean Air not able to do this whether our agent forgot to out it on the ticket or advise Korean Air about it?

KOREAN AIR customer review :  9 March 2010 by Melanie Pill (Netherlands)

AMS-ICN-MEL. Due to weather delays in AMS, I missed the connection in ICN and was put up in a hotel for one night. The ground staff were extremely well organised. Hyatt hotel was amazing and the delay ended up being quite a nice experience. The flights were ok, mainly because only selected flights on the A330 have personal entertainment systems (AMS-ICN-MEL not being one of them). The food was just ok. There is really only one meal option, unless you want to eat the traditional Korean meal. The regular snacks were nice and there was water and juice available. The cabin staff were very pleasant.

KOREAN AIR customer review :  4 March 2010 by A Capar (Canada)

ORD-ICN-CNX return Economy. ORD-ICN B747-400 poor leg room, there is plastic box in the area of the seat in front of you which takes up a good 1/4 of the leg room. Pitch is small which bothered me and I am not a big person. ORD-ICN had AVOD with OK selections. Food okay bibimbap, and chicken rice. ICN-CNX A320-200 , no AVOD, same super salty chicken rice. ICN- ORD decided to try the western selection on the menu for the meal - oh my, stay away from the western selections! Crew friendly. Good service, average food, poor legroom, older planes.