KOREAN AIR  Passenger Reviews and Customer Trip Reports

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KOREAN AIR customer review :  9 February 2010 by Matthew Gordon (UK)

LHR-ICN-AKL. First leg on 747 with AVOD, second leg an older 777 without AVOD. Flight attendants friendly and professional. ICN-AKL there are few toilets, and some are designated male/female only which further reduces the amount of available toilets. I was surprised at the legroom, being 6'1" I was able to stretch right. I ordered the vegetarian meal which was great as I got food before anyone else. When leaving from LHR or AKL, the vegetarian food was nice - leaving from ICN, the food was unidentifiable to me and I didn't eat it. Stopover on the return leg included a nice stay in the Hyatt Regency with free breakfast, dinner and snack. Would fly with Korean Air again.

KOREAN AIR customer review :  8 February 2010 by S Dixon (UK)

LHR-ICN-AKL both legs on 747-400s. Sector from LHR-ICN (and back) had the new style hard back seats with AVOD. The plus side to this was the AVOD, downside was the hard back, as this reduced leg room, and made it a tight squeeze for 12 hours. So much so that my legs were still aching days later after I'd arrived in New Zealand. The AVOD was as good as any other 4 star airlines I've flown (BA, QF, NZ, AA). The sector ICN-AKL (and back) was in the old style, soft back seats with no AVOD. I noticed the lack of an AVOD as the movies playing on the overhead screens were mostly Korean (with chinese subtitles). However the seat had (by my estimation) much more leg room (their website claims the leg room is identical between both), and I was far more comfortable in the old style seat. Food on all sectors was good, preferred the Korean option to the western meal though. The cabin staff were friendly and a lot more visible than on most airlines, offering juice/water once every 45 minutes. For the price they were very good, the big let down being the lack of AVOD on the ICN-AKL-ICN flights and the tight squeeze in the new AVOD fitted seats.

KOREAN AIR customer review :  30 January 2010 by A Griffiths (UK)

ICN-CDG. Excellent inflight with fantastic flight attendants who do regular drink runs throughout the flight. Food was top notch for economy.

KOREAN AIR customer review :  29 January 2010 by D Langdon (USA)

Seat for ICN-YVR economy was alright, but I realized after this flight that Korean Air is way behind the superb Asiana Airlines in every way. Korean Air FAs seem helpful and courteous, but are not as kind or attentive as Asiana Airlines. Korean Air food was alright, but not as good as Asiana Airlines. New FA uniforms and planes do not make up for the lower standard of service and food, in my opinion.

KOREAN AIR customer review :  23 January 2010 by John O'Grady (USA)

London-Seoul. Check-in area in T4 well placed and efficient. Lounge tacky but that's a SkyTeam problem. Efficient boarding and punctual departure. Business cabin bright and cheerful. Only non-alcoholic drinks offered before dinner. Food acceptable, Wine served in thimble sized quantities but limitless top-ups. Slept reasonably well despite not being a flat bed. No toiletries. FAs delightful. Incheon airport fantastic and the most polite immigration experience ever.

KOREAN AIR customer review :  23 January 2010 by Doug Harding (UK)

London to Brisbane via Seoul Economy class. The aircraft were clean and well equipped, flights on time and cabin service was excellent. Toilets cleaned regularly during the flight. Catering very good, drinks supplied regularly. I tried the Korean food choice once and it was OK but stuck to the western option for the rest of the time. We spent an overnight in Seoul on the return flight and were treated to a magnificent Hotel which could not have been bettered in our opinion.

KOREAN AIR customer review :  19 January 2010 by R Lakheeram (Trinidad and Tobago)

Flew economy class from Chicago to Seoul roundtrip on our way to Shanghai. Very pleasant experience. Efficient ground staff ensured that boarding was a breeze. AVOD in seats which occupied us for the 13 hour journey. The kids were well taken care off with nutritious meals/snacks and pleasant flight staff who checked on them frequently.

KOREAN AIR customer review :  14 January 2010 by Barbara Rivers (New Zealand)

I would not recommend travelling Korean Air with young children. My family travelled from Brisbane to Heathrow with an overnight stay in Seoul two adults and a 4 year old. The flight between Brisbane and Seoul had no screens on the back of the seats and whilst they had taken things to keep the 4 year old occupied, we would not have chosen this airline if we had known about this. The flight between Seoul and Heathrow had the screens and this made the difference when travelling with a child. The food was not the best and they couldn't eat some of it and were hungry.

KOREAN AIR customer review :  10 January 2010 by Gordon Bell (UK)

London to Auckland via Seoul. London to Incheon in new style business class seats, a bit hard at the joints but otherwise fine. Had older B777 from ICN to AUK, big old style seats, which we found more comfortable than the new style. Food okay, endless supply of wine, champagne and G&T's when requested. We sat upstairs on B747 from Sydney to Incheon, again new style business class seats - good service and AVOD. Seoul Incheon to London an older 747, but with no AVOD which was a disappointment on the 12 hour leg home - they did give a personal DVD player and a couple of DVDs which was fine but not what we expected.

KOREAN AIR customer review :  8 January 2010 by James Wallace (USA)

Atlanta to Seoul and on to Bangkok. Atlanta to Seoul they used a 747 and the flight attendants were constantly going into the toilets to clean. They didn't offer wine with dinner - just lunch, which I thought was a bit strange. Video on demand system and an excellent selection of movies. I had made my seat assignments ahead of time with Delta and both times I was moved to bulkhead. Flight attendants excellent, worked like robots. Food was average but they didn't seem to offer a full bar. I had to ask for a Korean beer and it wasn't on the cart. Seoul to Bangkok they used a 777-300, which didn't have individual television monitors. As for value for the money, I booked this flight 11 months in advance and flew between Christmas and New Year's when the prices go crazy. I was surprised to see empty seats in business class, but economy was full.

KOREAN AIR customer review :  19 December 2009 by Toni Wealler (Switzerland)

ZRH-ICN-AKL. As a student I got a pretty good deal - but there was no personal entertainment system. During the two flights there was only 1 movie playing. The rest of the time there was some random korean music event on the public screens. Airplanes are really old, meals are terrible. And there are a lot of crew members who can't speak English. Its cheap, but low quality.

KOREAN AIR customer review :  19 December 2009 by G Holtby (UK)

LHR-ICN Business class. Overall not atrocious, but not even as good as BA. Champagne not offered, had to be requested. Coffee not offered, had to be requested. AVOD kept on being interrupted for pointless announcements about the duty free. No toiletry kits supplied, Prestige passengers had to fight over the few toothbrushes and eyeshades supplied in the toilets on a first-come, first served basis. Food really nothing special, service enthusiastic but unprofessional. Would not recommend.

KOREAN AIR customer review :  17 December 2009 by Toan Phan (Vietnam)

SGN-ICN-IAD. Seats comfortable on B777, FAs professional. Inflight entertainment great on flight to ICN. Food was just ok. Check-in staff was not helpful.

KOREAN AIR customer review :  16 December 2009 by Bryan Freeman (USA)

Anchorage to Seoul/ found out yesterday that Korean Air has decided that as a husband and wife we do not need to sit together for the 13+ hour flight. Tickets were purchased on Dec 1st and now just days away from travel on Dec. 20 we find out that not only are we not sitting together, we are not even on the same row. Korean Air Staff was less than helpful, laughing at times. The end results to several phone calls, many emails and 2 days of frustration is "Hope that someone cancels when you get to Seattle and 'maybe' the staff there will consider putting you together." Korean Air has made an already stressful situation much more stressful than it has to be. I am very displeased with the way our seating was handled and very displeased with the handling of the situation. Korean Air has not impressed me at all. I think this will be my first, last and ONLY trip with this airline. I don't know how it can be rated 4 stars when a married couple is not even afford the civility of sitting next to one another on an international 13+ hour flight. I hope nobody else has to go through the stress and frustration that Korean Air has put us through even before we left the ground.

KOREAN AIR customer review :  11 December 2009 by T Hibiki (France)

ICN-CDG. Not the latest lie-flat seat, but good. Service is well done with lots of smile. Correct AVOD with fair number of movies. I don't agree with their "excellence in flight" motto, as it lacks something to be at the best level.