Korean Air Passenger Reviews and Korean Air Customer Trip Reports   Korean Air   174 reviews an official 4-Star Airline   Add your Korean Air Review   Korean Air official 4-Star ranking   Airline Reviews : A-Z Index   Quality Approval Status - EXPIRED

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KOREAN AIR customer review :  9 March 2010 by M Perlas (Canada)

I am very disappointed today. We arrived 6 am today with a 12 hour waiting for connecting flight to Toronto. our travel agent assured us that we will have hotel accomodation. Korean Air is refusing to give us hotel voucher because we are not on the list to get one. It is Sunday and cannot get hold of our travel agent. If it is an entitlement for those with 12 hour waiting, how can Korean Air not able to do this whether our agent forgot to out it on the ticket or advise Korean Air about it?

KOREAN AIR customer review :  9 March 2010 by Melanie Pill (Netherlands)

AMS-ICN-MEL. Due to weather delays in AMS, I missed the connection in ICN and was put up in a hotel for one night. The ground staff were extremely well organised. Hyatt hotel was amazing and the delay ended up being quite a nice experience. The flights were ok, mainly because only selected flights on the A330 have personal entertainment systems (AMS-ICN-MEL not being one of them). The food was just ok. There is really only one meal option, unless you want to eat the traditional Korean meal. The regular snacks were nice and there was water and juice available. The cabin staff were very pleasant.

KOREAN AIR customer review :  4 March 2010 by A Capar (Canada)

ORD-ICN-CNX return Economy. ORD-ICN B747-400 poor leg room, there is plastic box in the area of the seat in front of you which takes up a good 1/4 of the leg room. Pitch is small which bothered me and I am not a big person. ORD-ICN had AVOD with OK selections. Food okay bibimbap, and chicken rice. ICN-CNX A320-200 , no AVOD, same super salty chicken rice. ICN- ORD decided to try the western selection on the menu for the meal - oh my, stay away from the western selections! Crew friendly. Good service, average food, poor legroom, older planes.

KOREAN AIR customer review :  1 March 2010 by Y Cheng (Hong Kong)

Hong Kong to Atlanta via Seoul. The cabin attendants were nice, smart and hard working. Service excellent. Snacks (pizza and peanuts) and beverages (soft drinks, juices etc) were offered regularly. Meals great. Inflight entertainment fine, there were the latest Hollywood movies and the multi-language music channels and some games.

KOREAN AIR customer review :  28 February 2010 by S Lawrence (UK)

LHR-ICN-LHR Economy. Swift check in and smooth boarding; seats reserved over the telephone weeks before were honoured and were very spacious (B747 + B777). Crew very attentive and worked hard throughout flights - regular drinks and snacks between main meals were also good. Ticket cost slightly more than other carriers but flight is direct . Incheon airport lovely and bags delivered before we even reached the carousel (same not true on return to Heathrow). Will fly with them again.

KOREAN AIR customer review :  26 February 2010 by Jim Reid (UK)

GMP-ULS return in Y class. A very short flight but boarding was very efficient in both directions and on return leg, they were very helpful when I wanted to change to an earlier flight. Ground service was excellent. Too short a flight to judge cabin service but seemed OK.

KOREAN AIR customer review :  22 February 2010 by J Simner (UK)

LHR-ICN-AKL : outward I flew Economy class. ICN-AKL legs of the trip were in the older aircraft, and no AVOD - had music anyway. Food fine on the outward journey. Although alcohol is offered infrequently, requested drinks were served promptly. I was upgraded on return as I broke my ankle in NZ, and Business class food and service was excellent. I had lots of help from the airline and hotel staff.

KOREAN AIR customer review :  18 February 2010 by John Chun (USA)

Nagoya to Sydney via Seoul Incheon. Service was excellent except English skill. When I flew from Nagoya to Seoul, it was B747-400 with equipped AVOD and new seats which were excellent. Going to Sydney from Seoul, it was B777-200 without AVOD - poor. It was 9 hours flight and kind boring. To be honest, Nagoya to Seoul by B747-400 isn't necessary - Korean Air should increase number of flights with small aircraft. They should use B747 with AVOD to Sydney. I need damn movies for that flight.

KOREAN AIR customer review :  16 February 2010 by J Watson (Australia)

BNE-ICN-LHR Return. Flight attendants walking through cabin offering drinks, snacks, prompt response to call bell. Bathrooms kept clean and stocked. Seating a bit cramped on BNE-ICN flights and lack of AVOD and decent IFE made for two very long 10 hour flights. ICN-LHR flights AVOD system much better, seat spacious. Meals good, preferred the western options though.

KOREAN AIR customer review :  9 February 2010 by Matthew Gordon (UK)

LHR-ICN-AKL. First leg on 747 with AVOD, second leg an older 777 without AVOD. Flight attendants friendly and professional. ICN-AKL there are few toilets, and some are designated male/female only which further reduces the amount of available toilets. I was surprised at the legroom, being 6'1" I was able to stretch right. I ordered the vegetarian meal which was great as I got food before anyone else. When leaving from LHR or AKL, the vegetarian food was nice - leaving from ICN, the food was unidentifiable to me and I didn't eat it. Stopover on the return leg included a nice stay in the Hyatt Regency with free breakfast, dinner and snack. Would fly with Korean Air again.

KOREAN AIR customer review :  8 February 2010 by S Dixon (UK)

LHR-ICN-AKL both legs on 747-400s. Sector from LHR-ICN (and back) had the new style hard back seats with AVOD. The plus side to this was the AVOD, downside was the hard back, as this reduced leg room, and made it a tight squeeze for 12 hours. So much so that my legs were still aching days later after I'd arrived in New Zealand. The AVOD was as good as any other 4 star airlines I've flown (BA, QF, NZ, AA). The sector ICN-AKL (and back) was in the old style, soft back seats with no AVOD. I noticed the lack of an AVOD as the movies playing on the overhead screens were mostly Korean (with chinese subtitles). However the seat had (by my estimation) much more leg room (their website claims the leg room is identical between both), and I was far more comfortable in the old style seat. Food on all sectors was good, preferred the Korean option to the western meal though. The cabin staff were friendly and a lot more visible than on most airlines, offering juice/water once every 45 minutes. For the price they were very good, the big let down being the lack of AVOD on the ICN-AKL-ICN flights and the tight squeeze in the new AVOD fitted seats.

KOREAN AIR customer review :  30 January 2010 by A Griffiths (UK)

ICN-CDG. Excellent inflight with fantastic flight attendants who do regular drink runs throughout the flight. Food was top notch for economy.

KOREAN AIR customer review :  29 January 2010 by D Langdon (USA)

Seat for ICN-YVR economy was alright, but I realized after this flight that Korean Air is way behind the superb Asiana Airlines in every way. Korean Air FAs seem helpful and courteous, but are not as kind or attentive as Asiana Airlines. Korean Air food was alright, but not as good as Asiana Airlines. New FA uniforms and planes do not make up for the lower standard of service and food, in my opinion.