KOREAN AIR customer review :  5 November 2009 by Peter Giudes (Australia)

GMP-CJU-GMP Economy. This short domestic flight on 737-800 and A300-600 aircraft was unremarkable. Only a drink in a paper cup served on this 65 min flight. The A300 had certainly seen better days - several tray tables dropped down from seat backs at various stages. However flights were on time and baggage arrived promptly.

KOREAN AIR customer review :  26 October 2009 by M Vaysburd (USA)

SEA-ICN-PEK and back. SEA-ICN on 777-300 with AVOD and plenty of choice for entertainment. Seats in economy offer plenty of room. Pillows and blankets available at each seat, as well as power ports for laptop or MP3 player. Dinner meal service included a choice of Korean Bibimbap which proved to be a decent alternative to regular. On the other hand, the chicken dish offered for lunch is best to be avoided. Transfer in ICN is fantastic with lots off amenities (showers, massage etc), shops and free wi-fi spots. ICN-PEK was on older 777-200 in 2-5-2 configuration, with no AVOD. In all cases crew were very polite and attentive. From Seattle, I feel Korean offers a better economy product for travel to Asia than the Northwest/Delta routes through Narita.

KOREAN AIR customer review :  24 October 2009 by D Ashplant (UK)

London-Seoul- Nadi. B747 from London with seat pitch of 34". Brilliant transit at Seoul. Free showers a definite plus. Very efficient compared with awful transit via LAX on return from Fiji where you have to stand in line for over two hours to clear immigration, customs and go through security again even though you are just changing planes. Korean Air food isn't the best although the Korean option wasn't bad, and breakfasts as good as you'll get on any airline. No AVOD on overnight flight to Fiji but I was happy to read and sleep.

KOREAN AIR customer review :  14 October 2009 by A Cheng (USA)

LAX-ICN-PVG because of a recommendation by my friend. The B747 seat pitch was alright if you are on the aisle but the flight to ICN was packed and return about 90% also. AVOD system is great and their headsets are proper headsets - unlike UA or other American carriers that give you pathetic little ear plug types. Flight attendants helpful.

KOREAN AIR customer review :  13 October 2009 by A Clutterbuck (Australia)

Brisbane-Incheon-Frankfurt and back. Service friendly, amenities at Incheon airport excellent, very clean.! Airline put us up in Hyatt Hotel, included in price, as there was no follow on flight. Onboard food is terrible, particularly the Korean fare. BNE-ICN was pretty ordinary, as aircraft elderly with only overhead entertainment, where you could watch a Korean movie with subtitles too small to read. I'd fly again, but only at very discounted rates though as they are not worth full price and I will take own food supplies to last the distance.

KOREAN AIR customer review :  7 October 2009 by Andy Bent (UK)

ICN-CDG Economy class. My experiences sound pretty similar to those of many others. The seat was ok, FA's were enthusiastic and friendly, enough toilets on the plane and IFE was excellent - apart from when the whole IFE system crashed. The food was variable - I had a nice Korean meal but some of the other offerings weren't as good and FA's didn't seem to know what was on the menu. Portion sizes were pretty small and I did feel like I needed to eat again while I was waiting for my onward transfer from CDG. I also experienced the thing with the long Korean messages, followed by very terse English and French translations - but the duty free wasn't pushed too hard. We were very late coming into CDG - the crew seemed very anxious we should know that this wasn't their fault It did look as though the airline's ground crew at CDG were making sure proper arrangements were made for people on tighter transfer times. All in all fair rather than amazing.

KOREAN AIR customer review :  6 October 2009 by M Santos (Australia)

Sydney - Incheon - London, Rome - Incheon - Sydney. Horrible experience. Flight to Sydney to Incheon and Incheon to Sydney with no personal IFE, but two inflight movies (if you were able to get a seat where the sound was working which I did not on either flight). Food terrible, airline food is never great but this was the worst food I had ever experienced. Also quite limited with handing out food so every time we landed we were starving. Limited explanation as to why the flights were delayed, no sense of urgency displayed from the staff during a delay or interest in upset passengers who may miss connecting flights. Flight attendants robotic and some seemed annoyed if you asked for basic things like water! Seats were the smallest economy seats I have seen on a long haul flight - on two of my flights I was not able to get the seat to recline and could not be moved due to the plane being full. Constant messages during the night when the cabin was trying to sleep about their inflight duty free shop which was most annoying. Long announcements, but the English ones were rushed and made no sense. At least the bathrooms were clean and worked! I have flown Qantas, BA, Singapore and all of these airlines were fine. We could not wait to get off these Korean Air flights - if you are trying to save some money then book them and gamble, but if you have the money invest in it another airline.

KOREAN AIR customer review :  6 October 2009 by J Buitendijk (New Zealand)

To Europe from Auckland. We were terribly disappointed with the quality of seats and TV set in Business Class. We have flown business class with other Asian Airlines and were so disappointed flying Korean Air. The planes were Boeing 777-200 and so old fashioned. The cabin crew were good, food lovely, but flying business class was not special at all. We will never fly Korean Air again.

KOREAN AIR customer review :  22 September 2009 by Zdenek Vanek (Czech Republic)

PRG-ICN-AKL Business Class. Old 777 on both legs. The first leg empty in business class, the second leg full. Very attentive crew, average AVOD, not interactive, good food. Business lounge at ICN airport at high standard, showers clean, a wide range of food and drinks.

KOREAN AIR customer review :  9 September 2009 by Ray Watters (USA)

LAX to ICN return. The aircraft was a 747 with AVOD that worked well. We chose row 53 outbound and row54 on the return, since the seats were two across at the rear of the plane. Flight Attendants on both trips were very attentive and friendly - an attribute lacking with US carriers. The food was good, even though I am not a fan of Korean fare. The ground staff in LAX and ICN were also friendly and helpful.

KOREAN AIR customer review :  8 September 2009 by Ray Connolley (UK)

AKL-ICN-LHR Business Class. Older 777 on first leg comfortable with old type business class seats. FA's were good and attentive and food could not be faulted. AVOD limited and not interactive. Excellent service on arrival at Incheon where we were taken to the Hyatt Regency for layover between flights and all food included. B747 to LHR was very good but seats can be a bit hard - adjustment to the rake of the seat made it more comfortable. FA's good and helpful and food was good. AVOD better as it was interactive. Everything on time and airport staff all helpful. Business lounge at ICN was as good as any we have been in.

KOREAN AIR customer review :  27 August 2009 by T Vernet (France)

CDG-ICN-DPS. Economy class. First leg was on a 747, seat pitch was good, AVOD with plenty of choice. ICN-DPS no AVOD. Food was OK, with interesting Korean plates for those who want to taste something different. However meals were rather stingy, with few things on the tray. One had to ask to get a reasonable share of alcoholic beverages. FA were smiling but service was too fast and rather impersonal. DPS-ICN and ICN-CDG were on the same kind of 747 with comfortable seats and AVOD. ICN is a fantastic airport for transfer: the free shower is a must! Nevertheless I will never fly KE again: I carried a surfboard (something quite usual for Bali) and for it I was asked to pay 190 euros in CDG and 230 dollars for the return flight, that is around 500 dollars, 35% of the price of the plane ticket I had paid! Such a policy is very hard to justify as the other companies usually ask nothing or no more than 40 to 100 dollars for a surfboard. Surfers: never fly Korean Air!

KOREAN AIR customer review :  10 August 2009 by J DeCastro (USA)

JFK-ICN-MNL. JFK-ICN a new 777-300ER with new economy class seats similar to SQ and EK. Seat pitch was good, upgraded AVOD had plenty of movies and music selections. Flight attendants very attentive and smiling. Only complaint is the food. ICN-MNL on an old A330 with no AVOD and older seats, but good seat pitch - then again, the flight was under 4 hours. ICN-JFK on a 747-400. Pretty much the same service (bad food, good AVOD, nice FA's) Overall, I was satisfied. The food could have been better though, but that's just me.