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Korean Air Passenger Reviews and Korean Air Customer Trip Reports



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Korean Air Customer review :  22 April 2014 by M Graham    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Auckland and return. All faultless. Flights on time, amenity kits, hot towels and decent food. The crew worked hard throughout the flight, regular water rounds and snacks on offer. We were not put up at the Hyatt this time but the Ramada Songdo a little way out. This is my second time with Korean and I look forward to flying with them again.



Korean Air Customer review :  22 April 2014 by S Jacoby    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX - Seoul, business class, Flight 62 evening flight. Not a good deal for the money but you don't have any choices other than Asiana. This flight was my most disappointing business class experience. The "supper` was the same as in economy (where my son rode) and it was beyond mediocre. During the flight the only snacks were cookies, There was no bar available. The seats were not lie flat. To book a seat it was the usual KAL routine of having to wait 90 days prior to departure to snag a good seat. Not sure what I would advise other than flying to Narita on smoe other airline and connecting there. I think I'm done with KAL, avoid KAL from LAX to Seoul.



Korean Air Customer review :  16 April 2014 by H Delfino    (Paraguay)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-HNL, April 2nd. We traveled with our one year old baby, and we all had a great time. The crew were extremely polite and attentive, dinner was delicious, also breakfast, but could be good a warm dish on it. The flight attendant was kind and patient with us and our son. Looking forward to the return flight.



Korean Air Customer review :  14 April 2014 by R Girard    (France)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Seoul Gimpo to Busan (PUS), from Busan (PUS) to Tokyo Narita (NRT) and from Kansai airport (KIX) to Paris CDG via Seoul Incheon (ICN). Crew very nice, helpful and speak several languages (usually Korean, English and Japanese). A lot of legroom, and very large seats with a big screen with a large choice of movies from all continents and all new releases are available. I was also surprised to get a real breakfast and lunch for medium haul flights where I usually get a croissant with coffee. For long haul flights they propose 3 different meals. I wish that American and European airlines take Korean Air as an example.



Korean Air Customer review :  2 April 2014 by Hunsa Punnapayak    (Thailand)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KE704, NRT-ICN, Biz Prestige class. KAL lounge at the NRT was nice looking at the entrance. Inside was barren. Almost nothing to eat but some rice cakes and cookies and drinks. It would be better to use Delta lounge instead. In flight the seats were comfortable. Food was limited to Korean beef Bibimbap or baked fish.



Korean Air Customer review :  2 April 2014 by Hunsa Punnapayak    (Thailand)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KE 703, ICN-NRT, Biz Prestige class. KE Prestige lounge at the ICN was good with plenty of food. The seat in Biz was rather old , recliner. Very limited food served on board. Only brunch , either Korean bland noodle soup with 3 thin beef-sliced or omelette. Korean food takers were not allowed to have bread. Landed with a hungry stomach. No in-flight entertainment.



Korean Air Customer review :  2 April 2014 by Hunsa Punnapayak    (Thailand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KE 654, BKK-ICN, Biz Prestige Class. Seat was nice and very comfortable. The Biz class was limited to only few passengers. Nice FAs . Very limited food selection for Biz class. Only 2 shrimp sticks once on board and a breakfast prior to landing. One passenger asked for extra shrimp sticks but the answer was no. This is a very savvy Biz food service I have ever seen. Korean breakfast was a bland congee and not allowed to have bread.



Korean Air Customer review :  2 April 2014 by Hunsa Punnapayak    (Thailand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KE 8659, ICN-BKK, Biz Prestige Class. Comfortable seats. Interior design of the biz and first class was simple and looked cold. First class was empty. Toilet was stocked with only basic items like toothbrush etc but none of the luxurious items (no face mist, no cologne). No amenity bag . Only one pair of slippers. Food was limited, only Korean beef bibimbub or a beef steak. Would not be a good place for a non-beef-eater. Fruit came without cheese and crackers. Surprised by the very limit food choices and quantity in the KE Biz class. Nice FAs but did not really return to fill drinks.



Korean Air Customer review :  27 March 2014 by Nguyen Davis    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Trip from Incheon to Atlanta was a pretty decent one. What do you expect from economy? Their customer service was nice. Most flight attendants gave what I requested. (Basically hot water and ramen were my requests). You can get woken up for meal service but there are stickers you can put on the seat in front of you to let them know whether or not you want them to interrupt your sleep. The seats are comfortable once you adjust to it and put a pillow on you. You can't seem to always adjust your seat to your will in economy. The in-flight entertainment had some good movies but not as much and not as diverse. You could only find like a few and that's it. The food is edible and nothing really significant. Overall, I would recommend this if you want save a couple cash and sleep for most of the flight.



Korean Air Customer review :  17 March 2014 by Michael Hollifield    (South Korea)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-ULN, round-trip for Lunar New Year. Surprisingly, these flights were both 90% full and with their updated economy seating. They even had AVOD 3, the newest of the entertainment systems. Extremely clean, brightly lit plane as always. For the first time in years of flying KE, I finally felt the infamous hot cabin temperature. I called for an attendant who promptly said she would check on it and brought me a glass of ice water and then came back again to let me know she fixed it. I also witnessed a passenger get upset about a 20 minute delay at the gate and they brought the purser over. She kneeled down, listened and smiled. The food was even a little different from the usual offering (different things came with noodles this time). Another quality experience with KE.



Korean Air Customer review :  17 March 2014 by Bruce Schafer    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight KE124 departing Brisbane on Dec 15th 2013 and returned on KE123 departing Incheon on 9th Feb 2014. Korean Air offers the only service direct BNE-ICN. I found their flight OK in economy but as I am on the larger size, I found the economy seats a little tight which is probably due to my size rather than the airline. In December 2013 I travelled Business Class and was impressed with the aircraft, seating and inflight service. I will always travel Korean Air and will recommend.



Korean Air Customer review :  28 February 2014 by B Badger    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business Class from ATL-ICN on A-380. Would not recommend any seats in forward business cabin area due to galley noise. Select a mid cabin seat. The staff are overly attentive to such an extent that they woke the entire plane at 3am to serve us dinner. It is the middle of the night and we still had 4 hours left of the flight. The food was passable at best. Bars at forward and rear of the aircraft were a waste of space and only an ad for Absolute. You need to bring your own noise cancelling head phones or turn the music up which is what I did. I would not recommend this airline.



Korean Air Customer review :  25 February 2014 by Brian E Smith    (Japan)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-HNL-NRT in business class. The problem with this flight is the age of the plane. It's a 747-400 and hasn't been renovated to their newest seats. The result is a very uncomfortable ride. Even in upright position it's shallow and hard. Recline mode is only a varying degree of slide. It's a shame, because their new flat seats are not bad! The service and food were wonderful. Flying over, I wanted to sleep and I requested not to eat the first meal. The FA suggested she save my meal for my arrival meal as it was the larger of the two. A brilliant idea and very thoughtful! On the return, the menu consisted of beef, pork, and beef choices. I don't eat meat and the FA made me a vegetarian bibimbap which was delicious! The entertainment is limited and also not their best offering due to the old aircraft. I like Korean Airlines and would certainly fly them again on this route if the aircraft is updated.



Korean Air Customer review :  17 February 2014 by T Hill    (Vietnam)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN-IAD, June 2013: A very pleasant flight on all four legs. Clean, shiny A330 on SGN-ICN legs. Equally sparkling 777-200ER ICN-IAD and back. Terrific crew on the ground and in the air, good food, and a very nice red Cotes du Rhone in the air. ICN remains a delightful airport. There are less expensive ways to make this trip, but none more pleasurable.



Korean Air Customer review :  13 February 2014 by Imtiaz Issadeen    (Japan)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Feb 11, 2014, Flight KE705 Incheon to Narita. Good flight but horrible ground staff. Very unprofessional. Would not help 28 passengers with any information. KAL should re-educate such staff or it will damage their reputation.



Korean Air Customer review :  7 February 2014 by S Liu    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Auckland to LHR via Incheon during Christmas time. 747 400 between AKL to ICN, 777-300 between Incheon and LHR. I am 6f1 tall, Leg room and recline was above average. All 4 legs were very comfortable. Food was good and staff member worked very hard. Attentive, polite and smile all the time. Will definitely fly with them again.



Korean Air Customer review :  28 January 2014 by M Borland    (New Zealand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Auckland to London return with a side trip to Japan. Flights between Auckland and Seoul were on older 747s, but there is more legroom than other airlines. Entertainment was average and quite limited and generally worked well. Overnight accommodation on the way to the UK via Seoul was a bonus. Transport and organisation for this was very easy and efficient both at the airport and the hotel. Flights to and from Japan were on new 777 and 737. Meals were superb and the kids pack on this leg was much better than on others. Flights between Seoul and UK were good to - this time on newer 777. The Korean food on the long haul legs was excellent. Western meals and wine choices weren't so good. The service was excellent - very friendly and helpful and plenty of water and soft drinks supplied. Kids meals on the flights were vast, which was good as lots of options were provided on the tray which was helpful as the kids could pick and choose. They were very well-organised with kids meals, came and checked that everything was in order and were flexible if children were sleeping at meal times. Every check in was easy and quick, boarding was straightforward and the children were well catered for - we were encouraged to board early with them. Transfers at Incheon were great. It is easy to see why this airport rates as it does - it is just superb. Our flight to Japan left from Gimpo airport (nothing like Incheon, but fine) and getting there from Incheon was really easy. My only gripe is that while the one check in bag rule is enforced, the one carry on rule is not. Lots of passengers wheeled large suitcases onto the plane in addition to bulky carry on bags and backpacks, which meant that there was stiff competition for space in the overhead compartments, and people were pretty ruthless about claiming their space. Overall, Korean Airlines was a great option for us and we would use them again. They are extremely competitive price wise and are considerably cheaper than the next cheapest option. Having the stopover included between Auckland and the UK is a luxury, particularly when travelling with children.



Korean Air Customer review :  25 January 2014 by D A Gall    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Heathrow via Seoul to Auckland, had no delays, good inflight entertainment, food was better than expected, air hostess's were very accommodating, always smiling and pleasant. Trip on the way back was even better, had a 20 hour stopover in Seoul, and was put up in the Hyatt hotel, which was fabulous and unexpected. I would definitely fly again with this airline.



Korean Air Customer review :  24 January 2014 by Yung Yh    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Round-trip HKG-ICN. Hong Kong to Seoul: KE602, A330-200. Fast check-in, on-time boarding and departure. Newly-renovated cabin, very comfortable, large touch-screen. Greeted with extreme politeness by cabin crew while boarding, instant hospitality felt. The food was satisfactory, and other snacks were up to standard. Great entertainment system, great games as well. Seoul to Hong Kong: KE601, B777-200. Again, prompt check-in and on-time departure. Cabin relatively old, with small and un-touchable screens. The same politeness of cabin crew, food was good. Remark: Some cabin crew had a slightly weaker command of English, but most of them are capable of ordinary demands by passengers.



Korean Air Customer review :  23 January 2014 by S Gray    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-ICN-JFK-ICN-SYD. Economy class. Sydney to Seoul was a day flight on an ageing 747. Pet hate number one: all window shades had to be closed and lights turned off during the 10 hour day flight. Uncomfortable seat despite the generous 34" pitch. Limited IFE choices. Bibimbap is the only meal worth considering. My seat mates' western choices looked very pedestrian. Cabin crew mostly young with very limited English and all service seemed very rushed and chaotic. They did spring immediately whenever people rang the call buttons. Drinks (soft and hard) were half pours in 200ml plastic cups. Overnight ICN to JFK on a much newer 777 was more comfortable. Same level of clumsy but well-intentioned service. Some mediocre entertainment choices but on a newer and more user-friendly system than the 747. Seatbelt sign was turned on at the slightest hint of light chop throughout the flight. Cabin crew stationed permanently at the lavs directing traffic and ensuring they're kept reasonably clean. JFK-ICN on A380. Seats as comfortable as they get for economy class, and like the 777, great entertainment hardware, but limited choice. More bibimbap. More sips of drinks from small cups. Another day flight with enforced darkness. Quick and simple transfer at ICN. Paid lounge access upstairs for USD22 is a good option, and free showers available to all passengers adjacent to the lounge. ICN-SYD back to the old 747. Bibimbap for dinner on departure. Uncomfortable seat. Same service, not unfriendly, just impersonal and very "green". Another pet hate: breakfast was served a good three hours out of Sydney and cleared up with two hours left to go, so lights turned off and blinds to remain closed. If I had to do the trip again in economy class I possibly would consider KE for the mere fact of 34" seat pitch which really does make a difference and makes up for a significant number of soft product short comings.



Korean Air Customer review :  2 January 2014 by Adam Muller    (Slovakia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-CEB-ICN-PRG. Very good price, about 20% cheaper than the second cheapest option. First leg almost empty Boeing 747, nice experience. Probably the best legroom of all economy class seats I have seen. Their 747s have IFE with AVOD, however the screens are a bit dated and selection is not the best. Return CEB-ICN, check-in in CEB took two hours just waiting in Korean Air line. Again, 747 but this time about 70% full. Uneventful flight on time. ICN-PRG on Airbus A330, despite being seated in the poor row (39) which is just ahead of lavatories it was not bad at all. Again, generous legroom (for economy) and proper recline even in this last row. Better IFE, plenty of drink rounds (they have great juices but not so great wine), calls answered quickly. My only complain would be about the requested vegetarian meal, which was served on all three legs, but it was always the same combination of tasteless steamed vegetables. Together with easy transfer in ICN airport, I definitely recommend KE in economy if price is good.



Korean Air Customer review :  21 December 2013 by Kirankankanamage Jagath Ravindra    (Sri Lanka)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew with Korean on 10th December 2013, flight KE474, Colombo - Seoul Incheon. KE 17 to Los Angeles USA and back KE 18 on 15th Dec, KE 473 16th Dec 2013 to Colombo. Though it was a long flight the way the staff/crew onboard treated you was excellent, Very good, friendly service and food was good. Please improve the inflight entertainment with more movies since its long flight.



Korean Air Customer review :  21 December 2013 by M Lee    (Malaysia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-ICN-KUL, B777. On both flights, only allowed 1 check-in baggage, so I had to rearrange my baggage. As usual, cabin was clean and good leg room for 6hr flight. FAs were professional yet service was not good as my previous experience. Food was average. Personal IFE system requires some maintenance.



Korean Air Customer review :  16 December 2013 by A Soebandhi    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-ICN-FUK and back. All flights were surprisingly smooth. Clean cabin, terrific food, comfortable seat, excellent entertainment facility and extremely attentive cabin crew. I can only benchmark them with cabin crews of Cathay Pacific who won the best this year. I will definitely fly with Korean Airline again.



Korean Air Customer review :  13 December 2013 by A Makiol    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BNE-ICN-LAX, JFK-ICN-BNE in November. This is my second trip with Korean Air this year and I am still very impressed with them. Service provided from the cabin crew is excellent, nothing is an issue and always greeted with a smile. Aircraft are always clean, tidy and modern. I loved the A380, so spacious, the most room I've ever had in economy class! AVOD is great and meals are fine, with regular water/juice runs throughout all flights. Korean Air is a consistent airline which I think is very important, I will continue to support them as they offer a great product at a great price. I look forward to my flights next year, and would highly recommend.



Korean Air Customer review :  10 December 2013 by I Black    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NYC-ICN on A380, ICN-BKK on 747. Upper deck on A380 just doesn't feel special, way too large, much prefer the feel of Korean Air 777. As usual some problems being understood by the crew but overall good. Bar at front and back, totally pointless. Ugly to look at and limited drinks. Not somewhere you really want to sit. Painless 50min transfer at Seoul. 747 older product with old style angled seating, but for shorter flight was ok.



Korean Air Customer review :  2 December 2013 by Lucas Kim    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Used Korean air's B777-300ER. ICN-SYD. Used Business class, comfortable, large seats and great crew service. It was really quiet. Lots of food selection to choose from but the steak was a little bit small. Also a large entertainment system.



Korean Air Customer review :  21 November 2013 by Mackie Donald    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

B747, ICN to AKL, Economy cabin is a 3-4-3 layout. Boarding somewhat chaotic at Incheon as flight was very full. Cabin looked a little bit drab and tired when compared to B777-300. Seats not quite as good as newer economy on newer planes in the Korean Fleet. Legroom was excellent. Inflight entertainment was extensive. Where Korean excel is the service received from the cabin crew, very efficient and smiling, steward was very pleased when I asked to try Korean Beer and provided extra snacks to accompany the beverage. Overall the experience was very good, Western airlines should take a real good look at themselves Korean Air will be getting my business again.



Korean Air Customer review :  19 November 2013 by Charles Hasson    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

10/17/2013,flight 94 and flight 667. 10/24/2013, flight 668 and flight 93. A great trip, except for the seats. Probably wouldn't have been a problem, if it wasn't such a long flight. But other than this, it was very good. I can't say enough good things about the flight attendants. They were excellent, always smiling, and very attentive. I would gladly recommend.



Korean Air Customer review :  12 November 2013 by O Ka    (Israel)

Rating : 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Korean Air are fairly good except the fact it does not have any good frequent flyer program. One of the most aggravating facts is that their upgrade policy is very simple - no upgrades. The only way to be eligible for upgrade is if you buy a full fare economy ticket. And then, you need to redeem 80,000 to 120,000 points (8 to 12 roundtrip transatlantic flights). Furthermore, even if the business class is empty and the economy class is fully booked, no upgrade, none whatsoever (doesn't matter if you bought a full fare ticket). I fly with Korean Air around more than 10 times a year (long distance - 12hr one way), one can't deny the fact that Korean's fly relatively new aircraft, the staff is polite and helpful etc. Yet, when one travel as often as I do, one would expect more, in particular if you show such a loyalty.



Korean Air Customer review :  8 November 2013 by H Goldberger    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I'm in the First Class Lounge in Hong Kong, if you can call this a Lounge. it's a small room with a few very uncomfortable couches, and there is no lounge toilet. If you need to use the Toilet you have to use the Public Toilet. I'm paying for a first class ticket, I arrived for the flight 2 hours and wanted to unwind in the First Class Lounge and I have nothing to look at.



Korean Air Customer review :  7 November 2013 by J Hwang    (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KE925 from ICN to AMS with A330-200. Fairly new interior with floor heating, big personal screen with best interface that I've ever seen so far. Seating was also very good (34G), big legroom, although my headrest could not be adjusted to my long height. We had no delay and the personnel were very friendly. Yet, the food served was not good as flight attendants and PES, unfortunately. The meat was dry, as well as cod fish that was served later in the flight.



Korean Air Customer review :  4 November 2013 by C Biggins    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from LA to Tianjin and return from Singapore to LA. The economy seats are the hardest of any I have ever flown and made it impossible to get comfortable on 11 plus hour flight. The food was not very good and best left uneaten. The stewardesses seemed like women out of Stepford Wives. All very pretty, young and accommodating but not real.



Korean Air Customer review :  29 October 2013 by J Morgan    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Often fly KE 036 from ATL-INC then KE623 to NRT Manila. I must say I have been impressed with Korean Air. Their prices on business class have been almost half of Delta's. My most recent flight was on their new Airbus A380 service. The seats are the same as Prestige class on the 777ER but there is an added storage compartment next to the seat that can hold your laptop and pillow and blankets. The food and staff on Korean are excellent. Prestige class is the entire upper deck of the A380. There are lounges at the rear and front of the upper deck. The forward lounge has assorted vodkas and martini mixes and is self-serve. At the rear of the plane is another larger lounge with an attendant serving as bartender with a larger selection of drinks. Probably my only cons are the pillows and blankets are more comfortable on other international carriers I have flown. Also, I now take extra bottled water on the plane with me and use the large storage compartment of the A380. They tend to be stingy with the water. Tiny glasses and it is impossible to get them to fill them more than half way. It is the same with the wine. But it is better than getting dehydrated on those long 21 hour journeys.



Korean Air Customer review :  21 October 2013 by Zachary Ho    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN to ICN return. KE644 and KE641. Boarding was quite fuss free and was boarded according to seat number aka from the back of the plane to minimize disruptions. Cabin Crew friendly on a full flight. Limited drinks offered upon take off. But if you require other drinks, you will have to ask the cabin crew. IFE was average and some broke down during the flight. There were 3 choices usually Korean, Western, Asian. Food portion was like a kids meal. Small. Though I have to commend that the food was delicious despite a small portion. Cabin Crew messed up a little, but cleared and provided professional service recovery. Return leg was amazingly different from the incoming flight into Seoul. Snacks were served prior to landing and includes a wide array of snacks which was good. Along with a cup of Ice cream which was refreshing coupled with cabin crew who were friendly, smiling on both flights to complete a wonderful experience on Korean Air.



Korean Air Customer review :  16 October 2013 by Rob Siebers    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Auckland-Milan via Seoul and return 3 weeks later Amsterdam to Auckland via Seoul. All 4 legs were excellent, especially the staff. Only had the fully reclining seat on the Amsterdam-Seoul flight, 80 degrees on the other three. Time Korean Air updated all their business class seats in order to stay competitive. We pre-booked our business class fares 1 year previously when we received an excellent deal. Food on all 4 legs were good to excellent, love the bibimbap although they ran out of it on the 3rd leg. Wines offered were excellent although only 2 choices each of red and white. All in all, a wonderful experience and definitely will fly them again if the price is right. One thing Korea Air must do and that is to make its website much more user friendly, were unable to pre-book our seats on-line and navigating around the web site is difficult. Still unable to check whether my frequent flyer points have been credited.



Korean Air Customer review :  14 October 2013 by D Kim    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN to TPE on 6 October cancelled on 6 October due to typhoon in Taipei. Moved to a separate flight KE8691 on the following day. B777 used and was well maintained. Service, food and entertainment was of high standard. Will fly again.



Korean Air Customer review :  11 October 2013 by John Polley    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KE 036 from ATL to ICN. Aircraft was an A380. Business class seating is 2-3-2 configuration. Although I prefer the privacy of international business class where all seats have direct aisle access and the window seats are single seats. I had 22A, a window seat, on this flight and there was no one sitting in the seat next to me. The window seats on the A380 have storage compartments built into the fuselage below the windows. This is provides excellent storage space for personal items like newspapers, pillows or amenity kits. The top of the storage compartment is good flat space for setting a drink or a laptop. Once I was seated, the FAs came by with a good selection of English and Korean newspapers. One thing they did not offer was a pre-departure drink. I was in seat 22A, which is near the back of the business-class cabin. Many of the seats in this part of the cabin were unoccupied so it was very quiet and easy to catch a cat nap. Right behind the business-class cabin is the lounge. This is a large area with a bar and couch seating by the windows. One of the FAs serves as a bartender. There is an assortment of the usual alcoholic and non-alcoholic beverages plus a menu of special cocktails the bartender will prepare. The lounge was a great place to meet and talk with my fellow travelers. There is also a smaller lounge in front of the first-class cabin, but it has no bartender. The seats are full flat and the controls were easy to operate. The entertainment system also worked well. The selection of movies and games was adequate, but there was less variety than on other airlines I've flown. The pillow and blanket, while adequate, was not as nice as others for international business class. One thing that Korean Air did very well was the food. American, Korean, Japanese and Chinese selections were available. I tried the beef-tenderloin, five-course dinner with a nice cabernet. The steak was actually prepared medium to medium rare. Other airlines I've flown have been unable to manage anything less than well done. The best part on any Korean Air flight are the flight attendants who are incredibly attentive, pleasant and attractive. The FAs on this flight upheld that tradition well.



Korean Air Customer review :  11 October 2013 by J Rose    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GMP-HND in economy on B777. Hands down the best economy class flight I've had in recent memory. Incredibly comfortable cabin with a remarkable amount of legroom, large video screen and overall pleasant cabin ambience. More importantly, the crew was absolutely exceptional - extremely efficient, attentive, warm and highly professional - about as good as it gets. I don't fly KAL much due to my status on Oneworld, and perhaps I just got lucky, but if this is typical for KAL they're owed credit for a great in-flight experience.



Korean Air Customer review :  7 October 2013 by D Bennett    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris CDG to Brisbane, 12 Sep 2013. Generally good value, with little to complain about. They provide a compulsory free overnight stopover in Seoul on flights to Europe from Brisbane. The hotel used is excellent. Transfers to and from the airport are quick and efficient. We have noticed that inflight service is not as good in 2013 as it was in 2012, they no longer offer spirits or beer, you have to ask. However they only offer fruit juice and water. Wine is offered with meals. Seat pitch was good with a bit more legroom in economy than some carriers. Food is average for Asian carriers, usually a choice of 3 main dishes, including one they always offer, traditional Korean pickled cabbage served with rice and vegetables with Korean chilli paste in a tube and sesame oil. Nice if you like Asian food but it gets a bit repetitive. The western style menu choices are satisfactory "plane" food, fair average quality. Staff are friendly and helpful and most speak reasonable to good English. French is spoken too on the Paris flights. Korean code share with Air France, so if you want to avoid Air France you need to specify that you only want to travel on Korean Air operated flights when booking. The only problems we have had (repeatedly) are with seat allocations, when we have requested a center aisle seat to avoid the inconvenience of being in a window row of 3, as some planes have. Despite repeated assurances that they have noted our preference for a center aisle seat, and put it into their computer systems, for all the subsequent legs of a trip, most times it had not been done, they denied all knowledge, and we had to persist vigorously to get what we had been promised. Overall we have been impressed by Korean Air, after two round trips Brisbane to Paris and return, and it they are continuing to offer competitive fares, which is why we started to use them, you can happily give them a try.



Korean Air Customer review :  4 October 2013 by Verne Cooke    (South Africa)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

13 Sep 2013, KE 607, Seoul Incheon - Hong Kong. 28 Sep 2013, KE 614, Hong Kong - Seoul Incheon. As an expat I have been traveling and working in over 12 countries in the past 10 years and have traveled on just about every airline in the world. My last airline travel was on Korean Air and have to say it was the most satisfying flight I have experienced! From check-in to disembarking it was the most pleasant experience one could hope for.



Korean Air Customer review :  27 September 2013 by Itay Moskovitch    (Israel)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I've flown several times on the TLV-ICN route (both ways). The airlines is excellent. The staff are always very nice and welcoming, very efficient. The food isn't very good but not worse than other airlines. Drinks are being served several times during the flight and some times even a pizza is served. The entertainment system is one of the best with many choices. ICN is my favorite airport, if a connection is required, this is the place to do it.



Korean Air Customer review :  19 September 2013 by P Clancy    (New Zealand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chose Korean due to reading about their above average legroom (34-35" in Economy). Auckland to Seoul in an older 777 which was clean but the entertainment somewhat limited in choice. Food was quite poor compared to other airlines, the two western choices we had were below average and the Bibimbap was also average. Cabin crew were attentive and friendly, great service and seemed to be in good spirits. Seats a bit dated but Korean's good legroom makes up for it. Nice to get an amenity kit with slippers etc. Seoul to London Heathrow in a newer 777 but again the journey was let down by the quality of the food and the limited range of movies and shorts, although the system was newer and had a larger screen. Service and legroom excellent. Zurich to Seoul and Seoul to Auckland same as above. Had free stopover on the way up at the Hyatt which was great but on the way back they didn't offer the same sadly. Would use Korean again around Asia but to Europe they are lagging behind compared to other airlines. Their legroom is very good though, especially for tall people like me.



Korean Air Customer review :  11 September 2013 by S Alavi    (New Zealand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just returned from our trip to Japan. First and last we will travel with Korean Air. From NZ to Korea the aircraft was ok but old and the entertainment screen was low quality. From Korea to Japan, our aircraft changed and the plane was much bigger and newer. The lounge was really basic and ordinary, especially the one in Japan. On the way back we had a newer plane from Japan to Korea but the plane was so dirty. They didn't have enough of the food provided and by the time they got to me I just had just one option of eel. In Korea the lounge was really basic and by the time we got there, there wasn't much food left. However, the flight from Korea to NZ was good.



Korean Air Customer review :  27 August 2013 by Matthew Lee    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GRU-LAX-ICN-HKG, Aug 2013. Cabin crews were efficient, welcoming and very attentive. Check in service in Sao Paulo was managed by the airport and supervised by a few Korean Air staffs. The whole process was quick and smooth. Check in at Los Angeles was worse although the staff were from Korean Air. They were not rude but provided no greetings or smile, not even a sorry when they misunderstood that I had 32 kg of free baggage instead of 23 kg since I was from Brazil. Very comfortable on A380 and 77W. Although the Beyond entertainment system was not as extensive as Emirates or Cathay Pacific, it was enough to keep me entertained. The system was also in many languages and user-friendly. 744 was not as good but still clean and well maintained. All flights arrive early. Meals got better compared to previous flights with them and menu was provided on GRU-LAX only. Choices of snacks also increased. Korean Air should be among the best of the four stars airlines or even deserves an upgrade to five stars when the English standard of cabin crews is improved.



Korean Air Customer review :  23 August 2013 by Y Pang    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-HKG, HKG-ICN. Probably one of the best airlines I have been on! Cabin crew were polite, friendly and welcoming. Food was very traditional Korean, which was nice. Seats, beverages and standard amenities in the cabin were fairly standard. This was truly service with a smile! Fully recommend this airline and I'd certainly travel on this airline again!



Korean Air Customer review :  30 July 2013 by R Hutchings    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-ICN-LHR and return in June. BNE-ICN sectors on A330-300 and ICN-LHR sectors on B777-200ER. Aircraft are very modern and clean - the extra pitch/seat width in economy is excellent. Cabin crew professional and attentive. I've no complaints/recommendations whatsoever - smooth check-in, flights were great, didn't lose my bags. Highly recommend Korean Air.



Korean Air Customer review :  29 July 2013 by D Burns    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled as a family of 2 adults and 3 children (age 12, 12 and 13) from Auckland to LHR return via ICN. Very easy check-in and transfers at all airports. Good seat pitch for economy. Very smiling and attentive crew on all legs to and from Auckland to London. Great transfer layoff at ICN between AKL-LHR at hotel arranged as part of the ticket price. Food OK, but not the best economy food I've had. Entertainment again OK, with enough for adults to be entertained, but would recommend taking additional entertainment if travelling with 7-13 year olds. Planes were very clean. Overall this was a very good experience, and certainly an airline and route we would use again to travel from New Zealand to the UK.



Korean Air Customer review :  25 July 2013 by Matthew Lee    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

4 flights with them in June, round trip from HKG-JFK on A380 and HKG-LAX-GRU on A380 and 77W. May not have the best inflight entertainment, the best meals in the industry or the best amenity kit for economy class, yet the friendliness of the crews and the seat pitch stand out. Crews are cheerful, attentive and charming. Their service level is consistent. Important to point out that they keep the cabin clean and are very organized when handling special meals or assistance to elderly or children. I deduct one mark for inflight meal as the portion was too small. There are snacks between meals (do not receive any on LAX-GRU though). I hope Korean Air can improve its meal quality and distribute menu in the flights.



Korean Air Customer review :  22 July 2013 by Jockers Heiko    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA to ICN and back. A380 hard and soft product very good. Like to point out that KE smartphone app is very user friendly and let's you preselect seats even in coach and easy online check-in. Well done KE! ICN airport is definitely one of the best airports from a passenger stand point, an added plus.



Korean Air Customer review :  19 July 2013 by Tommy Mills    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

2 July 2013, Washington Dulles to for Seoul Incheon, KE094. 11 July 2013, Seoul Incheon for Washington Dulles, KE093. Each seat had no air conditioning control. The temp was around 85 degrees which is unacceptable. The air was turned on about 3 times each way of the 14 hour flight. Rows are announced by staff to start boarding but everyone lines up. Tickets checked and they allow everyone to board regardless of seat number. Creates a delay in boarding. Boarding process is chaos and very unorganized at Dulles Airport and Incheon. I bought water after passing through TSA, we found a second security check and they took my water just 10 feet before the cabin door.



Korean Air Customer review :  9 July 2013 by Chang Yong Jeong    (Korea)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew KE631/632 from ICN-CEB/CEB-ICN in May. IFE was nice, and the seat has 35 inch pitch, and was very comfortable. I ordered a special meal (Seafood) and was salmon, baked vegetables and pasta which was great. Only disappointment was that I couldn't see the crew during the flight. I was thirsty but there were no crew, they were focusing on selling duty free items. All crews were kind and their English was good.



Korean Air Customer review :  26 June 2013 by A Tabb    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

After a 4 hour flight from Manila to Inchon and a 6 hour layover, I boarded the plane to see my window seat taken by a family with children. They pointed to the child, and not wanting to be inconsiderate, I took their middle seat in another aisle. I told the hostess I wished a window seat. She said she would get back to me after boarding. Even after I was served a special dietary meal and explained this isn't my seat and I was still waiting for a window, I was never moved or given an explanation. Last time I use this airline.



Korean Air Customer review :  22 June 2013 by A Makiol    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BNE-ICN-LHR return in Economy class. Overall I was very impressed with this airline. Aircraft were modern, comfortable and clean on all sectors. Cabin service was wonderful, regular drink runs and food was tasty. Normally 3 dinner options which is a plus. Meals served with stainless steel cutlery, and hot towels distributed before dinner which is fantastic. IFE had a wide selection, and ICN is the best airport for transit. All flights on time and bags available promptly. I fly regularly, and Korean Air is among the best in Economy class.



Korean Air Customer review :  12 June 2013 by Y Fall    (France)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris CDG-Seoul-Sydney-Seoul, all flights very nice. Great food, attentive crew, comfortable seats and good entertainment system. They even offer a hotel night on long layovers such as the one on the way back from Australia. Korean Air is definitely among the best airlines in Asia and an excellent for flying to Australia.



Korean Air Customer review :  30 May 2013 by P Finn    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Incheon to Paris on 27 May 2013. Very old 744 with small seats and poor legroom. I thought KE had moved these ex Chinese Airlines aircraft's on. Cabin crew spoke little English and no French and went about their duties like robots. Will avoid if this is the best they can offer.



Korean Air Customer review :  28 May 2013 by D Naylor    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KE2708, 747-400, Haneda to Gimpo. Business Class. A 2 hour flight where the standard of service for business class was very poor. The forward cabin has comfortable pod seats that offer comfort and I understand lie flat capabilities are organised in a 2-3-2 configuration. The cabin was not full and on boarding the greeting was friendly. A soft drink was offered pre-take off, but then it was not until 40 minutes into the flight that any service was offered. Hot towels came and then the trolley served lunch. No pre-dinner drinks, no alcohol of any sort on the trolley and when I asked for a wine, I was told only red wine was available, one type in 375 ml bottles. Drinkable but not memorable. Replenishment was on demand. Compared to subsequent regional flights of less time on MH and SQ, (the latter outstanding) Korean Air business class falls well below an acceptable standard. I would not risk a long flight with them in case it was the same. A 3 hour flight a few days later was little better.



Korean Air Customer review :  28 May 2013 by D Naylor    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-HKG, KE613, A330-300, Business class. Having experienced a very poor flight with Korean a few days earlier I hoped that the longer sector would enable KE to lift their business class service. It was better in this 3 hour flight but well below other regional airlines charging similar fares. The 330 was relatively new and the pod seats set in a 2-2-2 configuration. The seats seem the same as the 747-400 and appear quite acceptable. Pre takeoff soft drinks only followed more quickly this time by hot towels after takeoff. The crew again were polite and courteous in greeting and approaching you as a valued passenger. When asked for our pre-lunch drinks and eating choices, the Champagne listed on the wine list was "not carried on this flight". Hardly a "normal" business class. Wines were served from a bottle this time, and there was a choice of white and red, and spirits if required. Inflight entertainment was broad and acceptable. However this flight proved to my satisfaction after my earlier shorted flight that KE is at best a 3 star airline in its business class and that unless its fares are lower I would chose a different carrier. 2 years ago on an Asiana flight from Shanghai to Taipei the latter's standard were far superior.



Korean Air Customer review :  22 May 2013 by R Hutchngs    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-ICN-LGW, then PRG-ICN-BNE return. I didn't actually get to fly the LGW leg as the flight was cancelled and Korean put me on Qantas to LHR via SIN (which was a much more expensive fare) at no cost to me. Return flight PRG-ICH was in a B747, no problems whatsoever. Then nearly 36 hours layover at the Park Hyatt Incheon (fantastic) and the the ICH-BNE leg was on a new plane. Extra pitch on both planes was really appreciated and cabin crew could not do enough to look after passengers. Entertainment was great. Am returning to London in June and am flying Korean again.



Korean Air Customer review :  20 May 2013 by A Pahmadi    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Customer Service is a 0. Two weeks ahead of a long planned trip, they made a schedule change that only gave us 45 minutes in Seoul to make our connection to Bali. This not being allowed by them, they wanted to put us on a much later flight that would have caused us to miss a day in Bali. After 3 days (9 hours documented) with the agent and Korean Air, they basically would not move our tickets up because they would have to upgrade a 50 minute flight segment to first class because there was only one economy seat left. They take the requirement literally that all they have to do is put you on the next available flight with no consideration for your needs. We had to take a refund, pay $700 more and we are not even sure we are on the same flight because they advertised two flights at almost the same time on the same plane. Having traveled, I have never been treated so poorly.



Korean Air Customer review :  16 May 2013 by Jude Garcia    (Philippines)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Consistent friendly and efficient service. Crew are very pleasant, always smiling. Cutlery provided in economy class is stainless steel, a big departure from plastic usually provided by many airlines.



Korean Air Customer review :  7 May 2013 by K Sahanavin    (Thailand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-ICN vv on refreshing and kept-clean 777 cabins. Seats are fairly comfortable however a bit rugged for medium haul flights. Crews seemed courteous and attentive but needed for requests thrice for a cup of water missing from catering (and twice and the other leg). Crew English proficiency needs improvement. Food was fine. Incheon outbound departed 40 min late in accusation of a missing passenger and congested traffic. To sum up, hard products are fine and consistent, service improvement is needed however.



Korean Air Customer review :  5 May 2013 by C Hazelford    (Taiwan)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I feel Korean Air is lagging behind other airlines in east Asia. Although their service was fair, it was not what I expected in Business Class. The aircraft from Taipei to Seoul was modern and comfortable. The staff were very gracious and polite. However, from Seoul to Toronto, the aircraft was tired and worn and the cabin itself was not terribly clean. The toilets were kept spotless, but Business class wasn't terribly full. The seats were not lay flat seats and the seats seemed a little worn. Somewhere over the Pacific my entertainment system failed and although they staff very graciously offered me a change of seat, the move was one to the aft cabin, which I chose not to do. Overall, if I were to compare Korean to China Airlines or EVA or even JAL and PAL, for the money I may choose one of the latter airlines. Although the service and food on KAL is outstanding, for a premium product from Seoul to Toronto without flat bed seats, seems a little counter-intuitive to me.



Korean Air Customer review :  22 April 2013 by R Connolley    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AKL-ICH-LHR. Older 777's on AKL-ICN not as comfortable as newer 777's on the London leg which has lie flat seats. The upgrade on IFE was good until my wife's set stopped working after about 8 hours. IFE on the new plane was good and easy to use. The stopover at Hyatt Regency ICN airport was excellent and does help with jet lag. Cabin crew good but and most have a very good command of English. Food is limited in choice but is good and plentiful. We travel with assistance and where Korean supply the service it is remarkably good. Only at Heathrow the service is generally poor.



Korean Air Customer review :  17 April 2013 by V Arnold    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew to London in March with my 3 year old daughter. I could not fault them from the minute I checked in the staff were courteous and couldn't do enough to help. Staff came up to me at each boarding gate to and ask if I would like to board first with my daughter. Having the stop over at the Hyatt Regency is Korea was brilliant, made a huge difference to our long trip. It was all very organised. Staff on board were helpful and polite. I thought the food was great and drinks were offered frequently. My daughter was given a child's meal including some little treats along with a bag of goodies. Overall I was pleased with the value for money.



Korean Air Customer review :  17 April 2013 by M Graham    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Auckland return, I cannot fault this airline. All flights on time, excellent service, comfortable seats, amenity kits, hot towels and a night in the Hyatt with dinner and breakfast, I am looking forward to my next flight with them. The Seoul to Auckland flight was only half full so I had a row to myself.



Korean Air Customer review :  17 April 2013 by Jun Fang    (China)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Las Vegas to Incheon. Service was very good. When I pressed the call button, CA was appeared in 1 min. Very quick response. Food was great. I like the Korean breakfast, that was porridge. Not only cabin crew, but also ground staff were so helpful and friendly. Always smiled to every passenger.



Korean Air Customer review :  17 April 2013 by Steven Cao    (China)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai Hongqiao - Seoul Gimpo with refurbished B747-400. Only 1.5hr short flight but KE still provide high- quality service and a full-hot dinner, seat comfortable, touch-screen AVOD with lots movie selection, cabin crew polite, efficient and professional, definitely will fly with KE again!



Korean Air Customer review :  17 April 2013 by J Novick    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-ICN-JFK. Flew round-trip on the A380. The entire experience was first class, starting with the quick and efficient check-in. The Korean Air lounge was nice but not extravagant on either end, but the Prestige Class seat on the A380 and the overall flight experience were both excellent. Service on-board - friendly, timely and professional. And the food was excellent. Have flown other airlines' A380s in business and did not have nearly as good as an experience.



Korean Air Customer review :  17 April 2013 by G Coulborn    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just returned to London Heathrow from Fiji after connections in Seoul and must say we were all very impressed with the excellent Flights, Service and Flight crew. Would definitely fly with Korean Airlines again. The layover hotel at Seoul of the Hyatt Regency was fabulous.



Korean Air Customer review :  3 April 2013 by Alexandre Valentin    (France)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris CDG to Seoul and back. First flight onboard B777-300. Ground services managed by grumpy Air France staff but operated from terminal 2E which is the most modern of CDG airport. Economy cabin is a 3-3-3 layout. Legroom was above average and the screen wide. The inflight entertainment system was very complete with movies in French. Nice amenities such as slippers, toothbrush and water bottles were provided. Two well presented meals (real cutlery no plastic) were served with both choice of Korean and western food. Wines served from the bottle and hot towel before meal. I would recommend traditional Korean Bibimbap. Snacks available during the flight in the galley and flights attendants made lot of drinks runs during the night. One the main asset of Korean Air is the excellent service and the consistency of its cabin crew, very elegant and professional. Return flight onboard Airbus A380 with one of the largest legroom in the industry in economy and a nice duty free shop at the rear of the aircraft available for all passengers. Would definitely recommend. Very good value for money and flexible fares with no restrictions for 820 euros return.





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