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Korean Air Passenger Reviews and Korean Air Customer Trip Reports



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Korean Air Customer review :  19 June 2012 by Paul Riley    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently completed an AKL-LON return with Korean Air, my first experience of the airline. It won't be my last. I have done this trip over three dozen times and Korean has to be up there with the best. Four (almost) 12 hr sectors and all four crews were exceptional. Attentive, professional, courteous and smiling. Attendants in abundance, what a pleasant surprise. Aircraft B777 were spotless, seat pitch (34 in) as good as you get in economy and, especially, the newer 300ER with 10in (I think) screens and no cumbersome floor IE unit in the way. The loos were cleaned! Western food was a bit average, but really so what. Everything else was superb. Check in was easy in both Auckland and Heathrow. Korean Air, you were great.



Korean Air Customer review :  14 June 2012 by J Stokes    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong to Seoul INC, Tashkent to Seoul INC, Seoul INC to Hong Kong. Planes were very clean and well maintained, cabin crew very smart and friendly, fast response to requests, good meal choices, AVOD excellent with a wide choice and many latest movies. Toilets very well kept and cleaned regularly. Highly recommended airline to everyone, better than Cathay Pacific and as good as All Nippon Airways.



Korean Air Customer review :  7 June 2012 by D Shier    (Thailand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-INC-Tel Aviv in Prestige class. A330-300 BKK-INC, Upgrade to first class cabin through online check-in. INC-Tel Aviv, 777-200 lie flat seats which are basically the old lie flat first class Kosmo sleeper - perfect for travel on any long hall flight. FA's were great, cabins were clean and food was ok. I have already booked another round trip on the same route for next month - excellent value for money.



Korean Air Customer review :  7 June 2012 by John Holdsworth    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-ICN-BNE. JFK-ICN Business Class on an almost new A380. Business class takes up the entire upper deck. The seat is a shell type with a full flat bed and excellent seat pitch (around 74'). IFE is good with a reasonable selection of movies, music and the sky show. Food and wines offered on this flight were of good quality. Flight attendants were excellent and very attentive and toilets were kept immaculately clean at all times. ICN-BNE on an A330-300, aircraft clean and well presented, seats were shell type with slightly angled lie flat beds. FA's were excellent as they had been on my previous 3 flights. I did not eat dinner on this flight, I flattened my bed out and managed to sleep until breakfast about 1 hour before we landed in Brisbane. Breakfast (a quiche) was not particularly appetising and I left most of it.



Korean Air Customer review :  7 June 2012 by John Holdsworth    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-ICN-JFK. BNE-ICN was 8am on A330-300 in Business Class (Prestige) aircraft was clean and well presented, seats are shell type angled lie flats, comfortable for both sitting and laying down. IFE was ok but not a huge choice of movies, headphones supplied are not noise cancelling and of poor quality. Food served was quite good but the wines fairly average. Flight attendants were excellent and kept up a ready supply of water or other drinks. ICN-JFK on a Boeing 777-300ER which was very new, seats are full flat beds with excellent seat pitch. IFE was as per the BNE-ICN flight and food and drinks were good. After dinner was served lights were dimmed, shades closed and everyone relaxed. Service was excellent, I travel with a CPAP machine and having a spare seat next to me is a great benefit. I have travelled with Korean a number of times and I think the service and the quality of the aircraft has improved substantially over that time.



Korean Air Customer review :  6 June 2012 by C Roberts    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-ICN-KUL in Business "Prestige" Class. Excellent service on all fronts. Lounge area on the A380 is a very pleasant place to relax during the longer flight. Seats are very comfortable, although a higher quality headset, blanket and pillow would truly round out the product on offer.



Korean Air Customer review :  31 May 2012 by E Kim    (South Korea)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-ICN on new A380, business class. Check-in was great, the staff helpful. Immigration staff were extremely rude, lounge was alright. Not much food or drinks served but comfortable chairs. The cabin crew welcomed me with a drink and the pilot came around welcoming each passenger by their surname. Food was good! Good AVOD and comfortable seats. I strongly recommend KE for both domestic and international flights.



Korean Air Customer review :  29 May 2012 by D Collis    (New Zealand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AKL-INC-LHR return. The 2nd time we have flown prestige class with Korean and in 2 years they have lifted their game considerably. All legs were the new pod style seat, which have much better recline, not lie flat but we knew this and they are ok comfort wise if you ask for extra pillow to pad the seat on long flights. AVOD on all legs now, which makes stopping for a meal etc easy. As another reviewer has said, it is a pity that the entertainment offered is the same on all legs, alternating movies on different legs would give you a lot more choice. Flight attendants were great, introduced themselves and us by name, were quick, professional and friendly. Food was fine, no western food but good to try something different. Amenity kits were handed out on each leg as well as mouthwash in the toilet, razors etc. Toilets were clean throughout. Lie flat seats are the only thing that would make a huge difference on long haul, but what they are now offering has greatly improved since 2009.



Korean Air Customer review :  28 May 2012 by N Hartland    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We have travelled on, in excess of 10 different international airlines in the last 12-15 years and rate Korean Air amongst the top. The cabin crew were friendly and polite and were always on hand with fruit juice, coffee or water during the two 12 hour flights to London, (and on our return also). The toilets were always clean and fresh and the meals tasty and well presented. We especially appreciated the seat pitch which gave us a lot more leg room than on some other airlines.



Korean Air Customer review :  18 May 2012 by Erika Aresta    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HNL-BKK business class. Seats were comfortable on B777-200 from HNL-CN. Staff very attentive. Blanket is thick and warm. Food was superb even for a vegetarian. Two 4 course meals with snacks in between. Bathrooms cleaned every 30 mins. I sat in 7a which has extra leg room and is very quiet. ICN-BKK on B777-300. Seats were a bit more comfortable than the 200. Inflight amenities kit offered on first leg but not on second. Looking forward to my return to Hawaii.



Korean Air Customer review :  26 April 2012 by A Keogh    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-SEL-CTS then NRT-SEL-MEL. Cannot fault this airline, great entertainment, lots of movies and games. Comfy seats, very attentive staff, food was very good for economy. Got put up in the Grand Hyatt overnight in Seoul with a free buffet breakfast and dinner. All round great experience, highly recommended!



Korean Air Customer review :  21 April 2012 by Jack Garcia    (Philippines)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MNL-ICN. B777 - very clean aircraft with well groomed and efficient flight attendants. I had no expectations before flying with them but I was pleasantly surprised. IFE selection is excellent, food onboard is satisfactory. ICN-MNL. Service wasn't as good, some flight attendants' grooming was mediocre. They ran out of meal selection and could only offer seafood. FA checked available meals in Business class and offered fish, which was fine with me. Crew generally have an excellent service attitude.



Korean Air Customer review :  21 April 2012 by Eileen Lim    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-INC-SEA. No delays with flight. Service was great, flight attendants are very friendly and food was great. Overall, I'll definitely fly Korean Air again!



Korean Air Customer review :  13 April 2012 by R Connolley    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AKL-ICN-LHR. We have flown this route for the past 3 years with Korean and cannot fault them. Cabin staff were first class and attentive. Food was very good. We travelled with assistance and were pleased with the attention we got at all airports except LHR which was a bit of a shambles on arrival. Overnight stop at the Hyatt Regency in Incheon was excellent. They arranged for wheelchairs to meet us at the airport when we arrived on the hotel coach and took us through Immigration and security up to the business lounge and collected for boarding.



Korean Air Customer review :  12 April 2012 by K O'Flaherty    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-INC-LHR return. The stop over in Incheon was smoothly handled and we ended up in the Regency Hyatt. We traveled with a 4 year old and a 10 month old and staff couldn't have been more accommodating. Very happy customers.



Korean Air Customer review :  11 April 2012 by Rob Jacobs    (Thailand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YVR-ICN-HKT. First leg on older 772, uncomfortable seating, seats may recline but lower extension non- existent. Older AVOD, I had issues with sound, it took 4 requests over 1 hour to several flight attendants. Food atrocious, whether you choose Korean or Western! Cabin temperature was cold, even at the front of Economy, only good thing was usual Boeing toilets larger than Airbus 333. 2nd leg on newer 333 with AVOD II, seats much better recline angle even with same 34" seat pitch as 772, only negatives was the cabin was too hot and food once again poor.



Korean Air Customer review :  5 April 2012 by Jim Reid    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-ICN-LHR . Food excellent both ways, flat bed was not entirely flat and not entirely comfortable. Service on outbound flight was only OK as I was in the middle of a 2-3-2 layout on lower deck so the guys on the aisle side got the attention and I had to ask for the sweet and the cup of tea/coffee. Return on upper deck where service was really good. Internal flights in Korea GMP-ULS-GMP very comfortable and good service. Service on ground was good both in UK and Korea.



Korean Air Customer review :  5 April 2012 by N Peall    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SYD via Seoul. Still the older style seating on a 747 upper deck which was the angled style - reasonable enough for a bit of a sleep but not super-comfortable. It was quiet so plenty of space in the cabin. The Korean food can be a bit of an experiment, especially the seaweed, prawns and tapioca for breakfast! Western options are available but they are happy to serve you a combination if you want to try. Very attentive service and a good choice of drinks. Cabin temperature was very warm. Both flights were very pleasant overall.



Korean Air Customer review :  5 April 2012 by Matt Buck    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-ICN-LAX return. Outbound to ICN on 77E and return on 773 to BKK. ICN-LAX return on A380. 77E had older IFE system but worked well and had the same movies as the latest system. Power plug and USB port a big feature. IFE is not as extensive as CX, but had some good movies and music. Cabin Crew addressed me by name and confirmed my AVML, which was tasty and they consistently made rounds with juice and water. Seats were very comfortable. A380 felt open and airy, I would definitely fly again based on experience and value.



Korean Air Customer review :  3 April 2012 by P Smith    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-YYZ business ("Prestige") class. Flight attendants and purser were very friendly and efficient (although not as intensely efficient as Cathay). Food was above average quality for business class. Seats were comfortable but not the latest Korean Air offering, but nothing to gripe about. IFE was a little sparse for a 12-hour flight but the films were current. Plane was 777-200.






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