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Korean Air Passenger Reviews and Korean Air Customer Trip Reports



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Korean Air Customer review :  17 April 2013 by Steven Cao    (China)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai Hongqiao - Seoul Gimpo with refurbished B747-400. Only 1.5hr short flight but KE still provide high- quality service and a full-hot dinner, seat comfortable, touch-screen AVOD with lots movie selection, cabin crew polite, efficient and professional, definitely will fly with KE again!



Korean Air Customer review :  17 April 2013 by J Novick    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-ICN-JFK. Flew round-trip on the A380. The entire experience was first class, starting with the quick and efficient check-in. The Korean Air lounge was nice but not extravagant on either end, but the Prestige Class seat on the A380 and the overall flight experience were both excellent. Service on-board - friendly, timely and professional. And the food was excellent. Have flown other airlines' A380s in business and did not have nearly as good as an experience.



Korean Air Customer review :  17 April 2013 by G Coulborn    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just returned to London Heathrow from Fiji after connections in Seoul and must say we were all very impressed with the excellent Flights, Service and Flight crew. Would definitely fly with Korean Airlines again. The layover hotel at Seoul of the Hyatt Regency was fabulous.



Korean Air Customer review :  3 April 2013 by Alexandre Valentin    (France)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris CDG to Seoul and back. First flight onboard B777-300. Ground services managed by grumpy Air France staff but operated from terminal 2E which is the most modern of CDG airport. Economy cabin is a 3-3-3 layout. Legroom was above average and the screen wide. The inflight entertainment system was very complete with movies in French. Nice amenities such as slippers, toothbrush and water bottles were provided. Two well presented meals (real cutlery no plastic) were served with both choice of Korean and western food. Wines served from the bottle and hot towel before meal. I would recommend traditional Korean Bibimbap. Snacks available during the flight in the galley and flights attendants made lot of drinks runs during the night. One the main asset of Korean Air is the excellent service and the consistency of its cabin crew, very elegant and professional. Return flight onboard Airbus A380 with one of the largest legroom in the industry in economy and a nice duty free shop at the rear of the aircraft available for all passengers. Would definitely recommend. Very good value for money and flexible fares with no restrictions for 820 euros return.



Korean Air Customer review :  3 April 2013 by R Witt    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-ICN-LAX in B773 Prestige Class, 'full flat' seat (doesn't quite feel that way though). The 2-3-2 layout shared with AF is inferior to DL's new direct access aisle config, Delta is really running away from its partners in Skyteam. Flights on time, in-air and lounge product fine. KE's web presence however unmitigated disaster: featureless and antiquated. Even after jumping through the needlessly many hoops to become a Skypass member, web check in only produced errors. Losing 2 hours from a busy schedule each way because of forced early arrival at check-in counter stings more than an uninspired meal service or an unsmiling crew. KE take note!



Korean Air Customer review :  25 March 2013 by K J Voss    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled Brisbane Australia, to Incheon overnight at Hyatt, Incheon to Chicago, Los Angeles to Incheon, Incheon to Brisbane Australia. Must comment on excellent service and quality of Prestige Class - great comfort and friendly crew made the flights relaxing. As I travel frequently on many different airlines, others could learn a lesson or 2 from them.



Korean Air Customer review :  27 February 2013 by James Godfrey    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight was UK to Seoul to Brisbane. First long haul flight and was very impressed with the service. The entertainment was good and staff were courteous. The food was mainly Korean, pretty good overall some usual dishes such as green cake which tasted ok. Would definitely fly with them again!



Korean Air Customer review :  25 February 2013 by Michael Hollifield    (South Korea)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GMP-HND return on b747 during Korean New Year holiday, so flights were full. The service was polite and attentive. They offer IFE, but you barely have enough time to watch a movie from takeoff to landing! They served a hot meal in each direction which wasn't bad. Both GMP and HND airports are convenient.



Korean Air Customer review :  22 February 2013 by Denzil Bourne    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Codeshare flight with AF in to LHR. KE operated from ICN to CDG. The flight was very full. I was in 52H on a B744. Although the leg room was fairly generous the AVOD box took up some of that space under the seat in front of me. No power outlets for laptops or other devices. The AVOD itself was better than other far eastern carriers and kept me entertained for the day flight back to Europe. Food and drinks were plentiful and the refreshments schedule was helpfully shown in the inflight magazine. All crew were attentive and spoke English. Amenity kit including slippers provided in economy.



Korean Air Customer review :  21 February 2013 by J Min    (South Korea)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-JFK round-trip. JFK bound in B777-300 and ICN bound in A380. Both planes were spotless and seats were very comfortable with generous space. A380 had even wider seat with more recline. Duty free shop at the aft of A380 cabin was a waste of space though. Service was prompt and FA's were polite. KE did not offer periodic drink runs like Asiana but call button took care of any additional requests. The biggest letdown was the food quality. Food is served in thin plastic tray and looked like they were steamed. "Steamed" steak or French fries cannot be tasty. All meals were very poor. Both flights have great IFE system but not much to watch. Aerial view from the tail wing was the most interesting thing to watch. Overall very comfortable flight thanks to the coolest planes in the market but there were some areas to be watched.



Korean Air Customer review :  19 February 2013 by Adam Stolarczyk    (Poland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew CDG-ICN-CEB and CEB-ICN-PRG in economy. A380 was fabulous with excellent seat pitch (34), duty free shop at the rear and wide, comfortable cabin. Others a/cs like B747-400 and 777-200 older but well maintained, however on route ICN-PRG they used older 777 with old economy seats and smaller legroom. Crew attentive, ready to help or to serve additional drinks or snacks. Food very good and bibimbap (Korean dish) very tasty. During the night noodles also available in the galleys. For one leg I ordered special "seafood" meal which again was perfect and consists fish, shrimps and even scallops. In general - perfect legroom (in A/C with new economy seats), nice crew and perfect meals.



Korean Air Customer review :  19 February 2013 by K Towle    (China)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PVG-ICN-SIN return on three A333s and one upgraded B744. A333s were exceptionally good. The seats and AVOD the best we've been on. The cabin crew were smiley and helpful. ICN is an exceptional airport and the ground staff were friendly and helpful. ICN-PVG Korean Air changed the expected A333 for an older B747 and you could feel the difference. The seat was narrower, but slightly more legroom, and the AVOD was smaller and slower. Unusually, the seat I was in 53A was where the seating changes to 2x4x2 from 3x4x3 and it meant the window was almost a chair away: I could walk between my seat and the window! Not a good choice if you want to see the ground.



Korean Air Customer review :  14 February 2013 by David Russell    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Last week flew from LHR to Siem Reap via ICN. B777-300 on the first leg to ICN aircraft just over one year old so in very good order. The flight crew were visible in the cabin for the whole flight. Cabin crew smiled and were very helpful and that was in economy! Had two seats right at the back of the aircraft one four sets of two on the whole plane. Leg room and recline was good but what is it with the latest seat cushions? My backside was sore and numb after both flights because they were so hard. Flight arrived early into ICN. Flight from ICN to REP was on a B737 900, longest flight I have done on a 737, just over 5 hours! This stretched 737 is cramped for international, medium/long haul work in my opinion. Seats were hard again and leg room limited. Service was however very good and flight arrived early. No problems with luggage either. I would definitely use KAL again and I'm actually looking forward to the return flights. I'll get myself a nice gel or memory foam cushion next time though!



Korean Air Customer review :  29 January 2013 by C Janisse    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto - Incheon - Denpassar return. Food good - actually had taste, but not a lot of variation. Lots of fish. Decent selection of movies. Very attentive service. Clean cabins, clean and comfortable seats. Would absolutely fly again. Note was upgraded to business class for one leg, and would rate that 5 stars all the way.



Korean Air Customer review :  28 January 2013 by K O'Dowd    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brisbane to Incheon and then on to JFK, then return home the same way. Economy the whole way. Outbound was on A330 and 777 and while service was good, agree with others comments that they need to expand entertainment choices. Return home was on A380, an improved feeling of comfort.



Korean Air Customer review :  22 January 2013 by P Butterworth    (Cambodia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

REP-ICN-NYC return on B738 and A380. A great experience. Seats very comfortable for my 185cm frame, food excellent and AVOD had plenty of choice for the trans-atlantic. Only negative was the lack of restrooms on the A380 (2 in each Economy section) making for long lines after meals.



Korean Air Customer review :  18 January 2013 by U Hosterbach    (South Korea)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok - Incheon, midday flight, business class on 737-800. On this aircraft they use their oldest available business class seats, hardly any recline and most uncomfortable. Headset is same as economy, no noise cancellation as you get on Thai for example. Will avoid flying Korean at least in business class in the future.



Korean Air Customer review :  16 January 2013 by W Pacey    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to New York return via Seoul. Flight staff attentive and polite. Level of service excellent and could not help you enough. Food good and several selections. Entertainment choice was good with plenty of variety. Would not hesitate to fly with Korean Air again.



Korean Air Customer review :  8 January 2013 by Kevin Tao    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GMP-CJU. Aircraft used was a 737-900. Although it was a domestic flight, announcements were made in Korean, English and Japanese. Flight attendants also knew some English. Since it was only a 1 hour flight, only drinks were served. Flight attendants and Korean Air ground crew were courteous and polite. Will definitely fly with them again.



Korean Air Customer review :  4 January 2013 by E O'Donoghue    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to London via Seoul in July 2012. It was the cheapest airline as we were travelling during the London Olympics. The stopover at the Hyatt on the way through was excellent. Travelled with an unsettled 10 month old so didn't even get chance to try out the inflight entertainment but meals were good (choose Korean) and snacks available in between meals. Alcohol limited, but expected that. Staff were very polite.





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