Korean Air Passenger Reviews and Korean Air Customer Trip Reports

HKG-ICN on new A380, business class. Check-in was great, the staff helpful. Immigration staff were extremely rude, lounge was alright. Not much food or drinks served but comfortable chairs. The cabin crew welcomed me with a drink and the pilot came around welcoming each passenger by their surname. Food was good! Good AVOD and comfortable seats. I strongly recommend KE for both domestic and international flights.

AKL-INC-LHR return. The 2nd time we have flown prestige class with Korean and in 2 years they have lifted their game considerably. All legs were the new pod style seat, which have much better recline, not lie flat but we knew this and they are ok comfort wise if you ask for extra pillow to pad the seat on long flights. AVOD on all legs now, which makes stopping for a meal etc easy. As another reviewer has said, it is a pity that the entertainment offered is the same on all legs, alternating movies on different legs would give you a lot more choice. Flight attendants were great, introduced themselves and us by name, were quick, professional and friendly. Food was fine, no western food but good to try something different. Amenity kits were handed out on each leg as well as mouthwash in the toilet, razors etc. Toilets were clean throughout. Lie flat seats are the only thing that would make a huge difference on long haul, but what they are now offering has greatly improved since 2009.

We have travelled on, in excess of 10 different international airlines in the last 12-15 years and rate Korean Air amongst the top. The cabin crew were friendly and polite and were always on hand with fruit juice, coffee or water during the two 12 hour flights to London, (and on our return also). The toilets were always clean and fresh and the meals tasty and well presented. We especially appreciated the seat pitch which gave us a lot more leg room than on some other airlines.

HNL-BKK business class. Seats were comfortable on B777-200 from HNL-CN. Staff very attentive. Blanket is thick and warm. Food was superb even for a vegetarian. Two 4 course meals with snacks in between. Bathrooms cleaned every 30 mins. I sat in 7a which has extra leg room and is very quiet. ICN-BKK on B777-300. Seats were a bit more comfortable than the 200. Inflight amenities kit offered on first leg but not on second. Looking forward to my return to Hawaii.

MEL-SEL-CTS then NRT-SEL-MEL. Cannot fault this airline, great entertainment, lots of movies and games. Comfy seats, very attentive staff, food was very good for economy. Got put up in the Grand Hyatt overnight in Seoul with a free buffet breakfast and dinner. All round great experience, highly recommended!

MNL-ICN. B777 - very clean aircraft with well groomed and efficient flight attendants. I had no expectations before flying with them but I was pleasantly surprised. IFE selection is excellent, food onboard is satisfactory. ICN-MNL. Service wasn't as good, some flight attendants' grooming was mediocre. They ran out of meal selection and could only offer seafood. FA checked available meals in Business class and offered fish, which was fine with me. Crew generally have an excellent service attitude.

SIN-INC-SEA. No delays with flight. Service was great, flight attendants are very friendly and food was great. Overall, I'll definitely fly Korean Air again!

AKL-ICN-LHR. We have flown this route for the past 3 years with Korean and cannot fault them. Cabin staff were first class and attentive. Food was very good. We travelled with assistance and were pleased with the attention we got at all airports except LHR which was a bit of a shambles on arrival. Overnight stop at the Hyatt Regency in Incheon was excellent. They arranged for wheelchairs to meet us at the airport when we arrived on the hotel coach and took us through Immigration and security up to the business lounge and collected for boarding.

MEL-INC-LHR return. The stop over in Incheon was smoothly handled and we ended up in the Regency Hyatt. We traveled with a 4 year old and a 10 month old and staff couldn't have been more accommodating. Very happy customers.

YVR-ICN-HKT. First leg on older 772, uncomfortable seating, seats may recline but lower extension non- existent. Older AVOD, I had issues with sound, it took 4 requests over 1 hour to several flight attendants. Food atrocious, whether you choose Korean or Western! Cabin temperature was cold, even at the front of Economy, only good thing was usual Boeing toilets larger than Airbus 333. 2nd leg on newer 333 with AVOD II, seats much better recline angle even with same 34" seat pitch as 772, only negatives was the cabin was too hot and food once again poor.

LHR-ICN-LHR . Food excellent both ways, flat bed was not entirely flat and not entirely comfortable. Service on outbound flight was only OK as I was in the middle of a 2-3-2 layout on lower deck so the guys on the aisle side got the attention and I had to ask for the sweet and the cup of tea/coffee. Return on upper deck where service was really good. Internal flights in Korea GMP-ULS-GMP very comfortable and good service. Service on ground was good both in UK and Korea.

LHR-SYD via Seoul. Still the older style seating on a 747 upper deck which was the angled style - reasonable enough for a bit of a sleep but not super-comfortable. It was quiet so plenty of space in the cabin. The Korean food can be a bit of an experiment, especially the seaweed, prawns and tapioca for breakfast! Western options are available but they are happy to serve you a combination if you want to try. Very attentive service and a good choice of drinks. Cabin temperature was very warm. Both flights were very pleasant overall.

BKK-ICN-LAX return. Outbound to ICN on 77E and return on 773 to BKK. ICN-LAX return on A380. 77E had older IFE system but worked well and had the same movies as the latest system. Power plug and USB port a big feature. IFE is not as extensive as CX, but had some good movies and music. Cabin Crew addressed me by name and confirmed my AVML, which was tasty and they consistently made rounds with juice and water. Seats were very comfortable. A380 felt open and airy, I would definitely fly again based on experience and value.

ICN-YYZ business ("Prestige") class. Flight attendants and purser were very friendly and efficient (although not as intensely efficient as Cathay). Food was above average quality for business class. Seats were comfortable but not the latest Korean Air offering, but nothing to gripe about. IFE was a little sparse for a 12-hour flight but the films were current. Plane was 777-200.

Phuket-Seoul-Seattle on A330. A fantastic airline where only the bland, small portioned rubbery food let's down a great product. Very roomy seat pitch, brilliant AVOD touchscreen entertainment and friendly attentive staff. Seoul airport is full of amenities and the in transit airport hotel a great touch for lengthy stopovers. Over zealous security would be the only airport fault.

LAX-Incheon-Manila return. Very clean planes, good leg room, courteous FA's and very good service. Only comment is on my return trip, the 747 from Incheon to LAX was old and we were unable to hear the pilots announcements. Worth it and will be taking this airline on my next trip to Manila specially with their new A380.

Phuket-Seoul-Seattle. Great flights, clean, modern A330 on both legs and pleasant attendants. AVOD brilliant, only downfall was the atrocious Korean food on both legs! Tasteless, rubbery and small portions sums it all up!

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