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Korean Air Passenger Reviews and Korean Air Customer Trip Reports



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Korean Air Customer review :  26 June 2013 by A Tabb    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

After a 4 hour flight from Manila to Inchon and a 6 hour layover, I boarded the plane to see my window seat taken by a family with children. They pointed to the child, and not wanting to be inconsiderate, I took their middle seat in another aisle. I told the hostess I wished a window seat. She said she would get back to me after boarding. Even after I was served a special dietary meal and explained this isn't my seat and I was still waiting for a window, I was never moved or given an explanation. Last time I use this airline.



Korean Air Customer review :  22 June 2013 by A Makiol    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BNE-ICN-LHR return in Economy class. Overall I was very impressed with this airline. Aircraft were modern, comfortable and clean on all sectors. Cabin service was wonderful, regular drink runs and food was tasty. Normally 3 dinner options which is a plus. Meals served with stainless steel cutlery, and hot towels distributed before dinner which is fantastic. IFE had a wide selection, and ICN is the best airport for transit. All flights on time and bags available promptly. I fly regularly, and Korean Air is among the best in Economy class.



Korean Air Customer review :  12 June 2013 by Y Fall    (France)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris CDG-Seoul-Sydney-Seoul, all flights very nice. Great food, attentive crew, comfortable seats and good entertainment system. They even offer a hotel night on long layovers such as the one on the way back from Australia. Korean Air is definitely among the best airlines in Asia and an excellent for flying to Australia.



Korean Air Customer review :  30 May 2013 by P Finn    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Incheon to Paris on 27 May 2013. Very old 744 with small seats and poor legroom. I thought KE had moved these ex Chinese Airlines aircraft's on. Cabin crew spoke little English and no French and went about their duties like robots. Will avoid if this is the best they can offer.



Korean Air Customer review :  28 May 2013 by D Naylor    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KE2708, 747-400, Haneda to Gimpo. Business Class. A 2 hour flight where the standard of service for business class was very poor. The forward cabin has comfortable pod seats that offer comfort and I understand lie flat capabilities are organised in a 2-3-2 configuration. The cabin was not full and on boarding the greeting was friendly. A soft drink was offered pre-take off, but then it was not until 40 minutes into the flight that any service was offered. Hot towels came and then the trolley served lunch. No pre-dinner drinks, no alcohol of any sort on the trolley and when I asked for a wine, I was told only red wine was available, one type in 375 ml bottles. Drinkable but not memorable. Replenishment was on demand. Compared to subsequent regional flights of less time on MH and SQ, (the latter outstanding) Korean Air business class falls well below an acceptable standard. I would not risk a long flight with them in case it was the same. A 3 hour flight a few days later was little better.



Korean Air Customer review :  28 May 2013 by D Naylor    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-HKG, KE613, A330-300, Business class. Having experienced a very poor flight with Korean a few days earlier I hoped that the longer sector would enable KE to lift their business class service. It was better in this 3 hour flight but well below other regional airlines charging similar fares. The 330 was relatively new and the pod seats set in a 2-2-2 configuration. The seats seem the same as the 747-400 and appear quite acceptable. Pre takeoff soft drinks only followed more quickly this time by hot towels after takeoff. The crew again were polite and courteous in greeting and approaching you as a valued passenger. When asked for our pre-lunch drinks and eating choices, the Champagne listed on the wine list was "not carried on this flight". Hardly a "normal" business class. Wines were served from a bottle this time, and there was a choice of white and red, and spirits if required. Inflight entertainment was broad and acceptable. However this flight proved to my satisfaction after my earlier shorted flight that KE is at best a 3 star airline in its business class and that unless its fares are lower I would chose a different carrier. 2 years ago on an Asiana flight from Shanghai to Taipei the latter's standard were far superior.



Korean Air Customer review :  22 May 2013 by R Hutchngs    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-ICN-LGW, then PRG-ICN-BNE return. I didn't actually get to fly the LGW leg as the flight was cancelled and Korean put me on Qantas to LHR via SIN (which was a much more expensive fare) at no cost to me. Return flight PRG-ICH was in a B747, no problems whatsoever. Then nearly 36 hours layover at the Park Hyatt Incheon (fantastic) and the the ICH-BNE leg was on a new plane. Extra pitch on both planes was really appreciated and cabin crew could not do enough to look after passengers. Entertainment was great. Am returning to London in June and am flying Korean again.



Korean Air Customer review :  20 May 2013 by A Pahmadi    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Customer Service is a 0. Two weeks ahead of a long planned trip, they made a schedule change that only gave us 45 minutes in Seoul to make our connection to Bali. This not being allowed by them, they wanted to put us on a much later flight that would have caused us to miss a day in Bali. After 3 days (9 hours documented) with the agent and Korean Air, they basically would not move our tickets up because they would have to upgrade a 50 minute flight segment to first class because there was only one economy seat left. They take the requirement literally that all they have to do is put you on the next available flight with no consideration for your needs. We had to take a refund, pay $700 more and we are not even sure we are on the same flight because they advertised two flights at almost the same time on the same plane. Having traveled, I have never been treated so poorly.



Korean Air Customer review :  16 May 2013 by Jude Garcia    (Philippines)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Consistent friendly and efficient service. Crew are very pleasant, always smiling. Cutlery provided in economy class is stainless steel, a big departure from plastic usually provided by many airlines.



Korean Air Customer review :  7 May 2013 by K Sahanavin    (Thailand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-ICN vv on refreshing and kept-clean 777 cabins. Seats are fairly comfortable however a bit rugged for medium haul flights. Crews seemed courteous and attentive but needed for requests thrice for a cup of water missing from catering (and twice and the other leg). Crew English proficiency needs improvement. Food was fine. Incheon outbound departed 40 min late in accusation of a missing passenger and congested traffic. To sum up, hard products are fine and consistent, service improvement is needed however.



Korean Air Customer review :  5 May 2013 by C Hazelford    (Taiwan)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I feel Korean Air is lagging behind other airlines in east Asia. Although their service was fair, it was not what I expected in Business Class. The aircraft from Taipei to Seoul was modern and comfortable. The staff were very gracious and polite. However, from Seoul to Toronto, the aircraft was tired and worn and the cabin itself was not terribly clean. The toilets were kept spotless, but Business class wasn't terribly full. The seats were not lay flat seats and the seats seemed a little worn. Somewhere over the Pacific my entertainment system failed and although they staff very graciously offered me a change of seat, the move was one to the aft cabin, which I chose not to do. Overall, if I were to compare Korean to China Airlines or EVA or even JAL and PAL, for the money I may choose one of the latter airlines. Although the service and food on KAL is outstanding, for a premium product from Seoul to Toronto without flat bed seats, seems a little counter-intuitive to me.



Korean Air Customer review :  22 April 2013 by R Connolley    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AKL-ICH-LHR. Older 777's on AKL-ICN not as comfortable as newer 777's on the London leg which has lie flat seats. The upgrade on IFE was good until my wife's set stopped working after about 8 hours. IFE on the new plane was good and easy to use. The stopover at Hyatt Regency ICN airport was excellent and does help with jet lag. Cabin crew good but and most have a very good command of English. Food is limited in choice but is good and plentiful. We travel with assistance and where Korean supply the service it is remarkably good. Only at Heathrow the service is generally poor.



Korean Air Customer review :  17 April 2013 by V Arnold    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew to London in March with my 3 year old daughter. I could not fault them from the minute I checked in the staff were courteous and couldn't do enough to help. Staff came up to me at each boarding gate to and ask if I would like to board first with my daughter. Having the stop over at the Hyatt Regency is Korea was brilliant, made a huge difference to our long trip. It was all very organised. Staff on board were helpful and polite. I thought the food was great and drinks were offered frequently. My daughter was given a child's meal including some little treats along with a bag of goodies. Overall I was pleased with the value for money.



Korean Air Customer review :  17 April 2013 by M Graham    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Auckland return, I cannot fault this airline. All flights on time, excellent service, comfortable seats, amenity kits, hot towels and a night in the Hyatt with dinner and breakfast, I am looking forward to my next flight with them. The Seoul to Auckland flight was only half full so I had a row to myself.



Korean Air Customer review :  17 April 2013 by Jun Fang    (China)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Las Vegas to Incheon. Service was very good. When I pressed the call button, CA was appeared in 1 min. Very quick response. Food was great. I like the Korean breakfast, that was porridge. Not only cabin crew, but also ground staff were so helpful and friendly. Always smiled to every passenger.





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