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Recomme Japan Airlines
3.5 Star Rating: Fair
315 reviews

HKG to NRT and return, JL736/735. After not having flown with them for over 20 years, I was full of expectation, and it was slightly disappointing. In terms of service and courtesy, they were spot on! The English proficiency level of the cabin crew was more than satisfactory, contrary to other reviews claiming they wborder: 1px solid #DDDDDD; ">



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Japan Airlines Customer review :  8 April 2014 by Charles Berlin    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JL 004, NRT-JFK, 7 April, Business Class. What a disappointment - I was thrilled when JAL put back the 18.30 flight to JFK as it makes perfect connections from many cities. I was also looking forward to going on a 787 - what a disappointment in almost all areas. The shell seat is horrible (yes, they are upgrading it over the course of the year), a Mini-Pillow for sleeping, one size of "flight sweater" which looked like a ladies small. The first drink not put down until we were in the air for 70 minutes - quality of the food is OK - AVOD is geared strictly towards the Japanese market - they had most of the new releases but only 4 "oldies" and about 1 hour of non-movie programming in English. There were also only 2 lavs for 60 people - there was one up front in the galley behind the cockpit but it was blocked off.



Japan Airlines Customer review :  28 March 2014 by F Wong    (Hong Kong)
dth="22" height="24">

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Japan Airlines Customer review :  26 March 2014 by P Dolfi    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOS-NRT, NRT-BKK, BKK-NRT, NRT-BOS. Jan 12 and return Mar 11. Good airport, Boston Logan - one of the best! Transfer / airport at Narita was excellent. Cabin crew, friendly and sincere. JAL food very poor quality. However, JAL has the best coffee in the air! Very good entertainment options inflight. Seats are just big enough, 5'10" / 155lbs. Smooth flight(s), very professional flight crew. Apart from the food, very good airline.



Japan Airlines Customer review :  24 March 2014 by J Jeffrey    (Canada)

Rating : 10/10

Score 10 out of 10

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew ORD-NRT-ORD. We booked this flight specifically to get the Japan experience before our tour and were not disappointed. Food and service in Economy was excellent. I really appreciate the larger seats in the new 777 configuration. I'm a big man, 260 and found I had ample room, comfortable seat with all the inflight amenities possible. Flights were on time to the minute which we appreciate for the quick connection with AA to YYZ.



Japan Airlines Customer review :  24 March 2014 by A Yomi    (USA)
height="21">

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-NRT, JAL 005. B777-300ER - New JAL Sky Suite. Economy Class. Check in was smooth and easy at JFK. Being an AA Platinum Elite member (Sappn so far (14 hrs straight) and in economy class. What's impressive about what JAL's done is design a standard economy seat with comfort and practicality foremost. With a pitch of 34", this has got to be one of the most generous legrooms in coach period. JAL takes Premium Economy to the next level with a whopping 42" and a whole slew of other amenities. Meal service was also a big plus. Two full meals and a mid-flight snack were served. The initial meal after takeoff comprised of two different types of hire leveling on One World carriers) it means an extension of preferred benefits network wide. What JAL does differently though is that it immediately includes Priority Boarding status and lounge access indication on your ticket which I found helpful and convenient. A bit of a slight negative in my praise, if ever so little, is that the lounge at JFK has seen better days and could use some sprucing up. I must say this was one of the most pleasurable flight experiences I've had in a long time having flow



Japan Airlines Customer review :  13 March 2014 by J Thompson    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Caterinappetizers, fruit salad, slaw salad and your choice of entree. Very scrumptious. The meal on my return journey, on a different airline, Cathay Pacific was a scant offering by comparison. Inflight entertainment was fairly good though lacking a little in the variety of English language TV shows. Movies were excellent - several recently released Oscar nominated flicks were on feature. Also really enjoyed the cabin crew, they were all very gracious and accommodating. Overall, a very pleasurable experience. g

Entertainment

Recommended

Flew Business Class, March 4th from LAX to SIN, LAX to NRT in new business class seat was good, NRT to SIN in 767. New flat seat ok but too narrow to lay down flat, must be on your side. Return March 11th, 767 was an old one with no lie down seats, just recline which are not good. NRT to LAX, seat good but service was not, it was 2 hours before they asked if you wanted a drink. I don't think I will go with JAL again.



Japan Airlines Customer review :  6 March 2014 by Tan Augustine    (Singapore)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We were involved in the aircraft congestion in Haneda Airport due to the snow storms in early February and had to suffer a flight delay of some 34 hours. Despite the fact that we were issued boarding passes and therefore considered to be transit passengers in JAL's care custody and control, no assistance by way of ground staff assistance or assistance with hotels or meals. When drinks were served, the stewardess was reluctant to request the passenger in front to put his seat upright as 'he was sleeping' causing inconvenience and discomfort to the passengers in the following seats. Breakfast was some sort of unrecognisable stew, totally unappetising with no choice whatsoever.



Japan Airlines Customer review :  17 February 2014 by Abd Karim    (Malaysia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Narita to Singapore on 5th February 2014. Boarding was systematic considering it was a full flight. Was looking forward to flying on the 787, but they change the equipment due to the maintenance conducted on the 787 fleet. Flight departed on time. Food was ok but the cabin crew were helpful in doing several rounds of drinks throughout the flight. Seat was comfortable but the only negative point on it was the entertainment box was situated beneath the seat in front, which limits the legroom. I suppose this applies to the window seats of their 767 fleet. Love the feeling of flying on the 767 as it feels roomier with less pax per row, 7 abreast in the 767 compared to 9 abreast in the 777. Would fly them again.



Japan Airlines Customer review :  11 February 2014 by J Curtain    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to Narita, 767, 1 Feb. Excellent, flawless service. Very tasty food. But the servings could have been greater for a flight of nearly 7 hours. A morning flight that arrived late afternoon should have included more then one fairly small meal and a small serving of cake. IFE was OK, but fairly limited. I hope the Dreamliner returns to service soon.



Japan Airlines Customer review :  20 January 2014 by B Williams    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KMJ-HND on B738. Flight departed and arrived on time. No IFE, but for Japanese radio. Seats were narrow with no lumbar support. Got served an average tasting cup of green tea but no food. Service was ok but a little overbearing. For the price paid, you are better off on Jetstar Japan.



Japan Airlines Customer review :  10 January 2014 by J Uitto    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Score 9 out of 10

Cabin Flown

Business

Value for Money

Flew from Narita to New York on JAL yesterday. The flight reconfirmed JAL as one of my favorite airlines. Traveling in economy class for some 14 hours with my wife and 16-month-old daughter was made most pleasant by the highly professional, helpful and genuinely friendly crew. Unlike with carriers on this side of the globe, the economy class food was actually quite good. Similarly, all drinks - including champagne and cognac - were free of charge and served throughout the flight upon request. And already the check-in at Narita was a completely non- stressful event, as there is a special check-in section for people traveling with children.



Japan Airlines Customer review :  2 January 2014 by Yiyi Chen    (Hong Kong)

Ratin>

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Tokyo to Honolulu, one of the best staff service ever experienced. Food was very nice and well prepared. Seat and entertainment was not as strong but overall, it was a very smooth and pleasant flight.



Japan Airlines Customer review :  2 January 2014 by T Chigaros    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-LAX. This was our last flight after a month vacation and was looking forward to experiencing the "new" FC cabin on their 777300. I was not disappointed. The new leather seats, great service from the FAs and food were all fantastic. Their menus are a bit complex for me and would suggest JAL look to their OneWorld partner Cathay for ideas. The tempurpedic flat bed set-up is crazy comfortable. PJs are almost as nice as Cathay's PJs. I'll be back!



Japan Airlines Customer review :  27 November 2013 by Akram EL Dimerdash    (Egypt)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK-HND, Economy, Nov 12: The flight left the gate on time, but queued on the runway for almost 45 min, the flight was very good, JAL crew were smiling and very helpful. Food was ok, but it caters more for the Asian taste, the 787 dreamliner is really a great one. NRT-PEK, Economy, Nov 20: I tried to check my luggage directly with JAL via PEK to CAI, but JAL staff said they cannot do that, which is very weird! Flight departed on time, B767-200. The crew again were excellent, food is not to my taste and there was no choice, the flight was nice, seats were comfortable.



Japan Airlines Customer review :  19 November 2013 by R Shankar    (Japan)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-BOS, SFO-HND. Both sectors were aboard the 787-800 and I must say that the service was excellent. Crew constantly moved throughout the cabin, excellent large sized meals, Haagen Dazs Ice Cream and a "Snack Oasis" even in Economy where you can help yourself to various drinks and cookies/ chocolates etc.. I usually only fly ANA but I will fly JAL again for sure!



Japan Airlines Customer review :  10 November 2013 by P Mass    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Could not check in online and select a seat with my partner, we were assigned seats in opposite sides of the aircraft for some odd reason - despite being on the same booking. IFE rather poor unless you are Japanese, Food was ok but both mine and my partner dietary requirement were not met. All other OneWorld airlines always okay. Seats are cramped and odd. The seat reclines but in an odd angle. Cabin was really hot. Overall not that satisfied with JAL and will double check if they are covering any leg of OneWorld ticket to avoid them.



Japan Airlines Customer review :  29 October 2013 by Roger Stone    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-NRT-FRA-NRT-SYD. I generally like Japan Airlines, especially the exceptionally high service standards and generally good food. However, on recent Premium Economy travel through from Sydney to Frankfurt and return, I found the shell seats almost impossible for sleeping (were these cast-offs from the similar old Cathay Pacific seats, one wonders?) and, due to a promotional fare offer, the PE cabin was packed with noisy passengers and became claustrophobic, which tends to negate the benefits of flying PE in the first place! Also, this must be the only airline I can think of that allows passengers to keep their window shades closed during the take-off and landing phases of the flight - half the cabin was in darkness from before taxiing and then for the entire flight including the landings. Isn't this a safety hazard when passengers are unable to see out of the aircraft in case of emergency? On the other hand, I like the JAL First lounges in Narita and use of the Qantas First lounge in Sydney - excellent. Overall, however, a mixed experience, saved by an upgrade to business on one sector - a different experience entirely.



Japan Airlines Customer review :  16 October 2013 by B Owen    (Hong Kong)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Recommended

HKG-NRT-HNL R/T with a mixture of 767 recliners and 777 angled lie-flat. Service efficient and reasonably friendly. I found the seats outdated and far less comfortable than those of several Asian competitors. Briefly lost power coming into Narita which was not fun. Communication w1">

Seat Comfort

Staff Service

Catering

Entertainment



Japan Airlines Customer review :  1 October 2013 by C Velds    (Netherlands)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

From Tokyo Narita to Helsinki Vantaa with a Boeing 787-800, Dreamliner. Very comfortable cabin with good seats and ambient light. Large window and large video screen. Great choice of movies to see. The service was very good, very friendly staff, continuously through the entire flight. Lunch and dinner were very tasty, next to the good quality, there was also more than enough food served. Great choice for beverages and ice cream was also being served. Aircraft was clean, including the quite large and modern toilets. This was a very good flight, one of the best I ever had and the flight was relatively cheap. Definitely a recommendation!


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Rating : 3/10

Score 3 out of 10

Cabin Flown


Japan Airlines Customer review :  22 August 2013 by P Kantola    (Finland)

Entertainment

Recommended

HEL-NRT on 19/8/2013. The aircraft for the route was a new B787, which is quiet and comfortaass="text25">Business

Value for Money

Seat Comfort

Staff Service

Catering


Japan Airlines Customer review :  5 August 2013 by Stephen Rajczyk    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My family and I flew from Narita to JFK in July 2013. We were fortunate to have row 23, seats A,B,C & D on a 777-200, which is the first row past business class. Plenty of legroom which was a blessing. However, the entertainment selection was rather poor, especially the movie selection for our 12 + hour flight. I wish they offered a bit more choice as far as the food selection goes. I know most of the people were Japanese and they liked it, but I'm not. Would I fly JAL again? If they offered the best price I certainly would.



Japan Airlines Customer review :  5 August 2013 by Rahul Raajamani Ashok    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight JL 074, 15th July 2013. KL to Tokyo and it was probably the best journey that I've had. Cabin is very well maintained, good food, cabin crew very polite and the food is exceptionally good too. I am tall and I had good leg room space and overall I was very happy in choosing Japan Airlines.



Japan Airlines Customer review :  1 August 2013 by T Reynolds    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT to LHR on flight JL401 on 30th July, economy. Check in smooth and fast. On board, the seats were incredibly uncomfortable. I honestly think they had just covered the hard shell of the seat in fabric because there was so little padding, but it felt like there was plenty of legroom. Customer service on board was (as expected from a Japanese airline) spectacular. I'm on a gluten free diet and the stewards, who were all bilingual, were extremely polite and helpful. What really impressed me on this flight was the food. Bearing in mind I was in economy I didn't expect to be served two gourmet meals (by airline standards) including a steak and red wine reduction! Although this was a special gluten free meal, everyone seemed impressed with the food in general, which all looked very good. Without a doubt the best food I've had on a flight, including business class on BA. Other than the uncomfortable seats, my major complaint is the IFE, which was appalling. Only a handful of English language movies, of which 4 were so-called "new releases" and only 5 of which I'd ever heard of. There wasn't a single English language TV show on board, and the Japanese programming (which was plentiful) doesn't do much for a western audience. I'd consider another airline next time I fly to Japan - on a 12 hour flight the last thing I want is to run out of things to watch.



Japan Airlines Customer review :  8 July 2013 by David Maerz    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-NRT, NRT-LHR, LHR-NRT, NRT-SYD. Excellent service including food, cabin crew and AVOD. Was my first experience on the new Business Skysleeper seat that reclines to 100% flat. Very comfortable and very private. Plenty of room to stretch out with lots of room in the seated position to store magazines, laptop headphones etc. Ability to order meals post the first meal service using the touch screen controller on the seat. Very convenient. Excellent value as well especially when considering I was connecting to the LHR-NRT leg from Frankfurt and this flight was included as part of the original fare at no cost in J class. Will definitely fly again.



Japan Airlines Customer review :  4 July 2013 by N Fuller    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I bought a one-way ticket on JAL at the last minute MNL-NRT-JFK for about USD 800, a great valule border="0" width="751" cellspacing="0" cellpadding="0">

Japan Airlines Customer review :  11 June 2013 by K Cross    (UK)

Rating : 5/10


Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended



eight="22" valign="middle">

NRT-PVG was excellent, food and service. TPE-HND a few days later was not so good - although a 3.5hr flight, the order for drink and meal was taken after takeoff and arrived together 45 mins later. No refill offered. The economy-style Japanese rice/pork dish had been ruined by re-heating, leaving rice more like a biscuit, pork and
Japan Airlines Customer review :  10 June 2013 by Richard Swart    (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-SYD and BKK-HND. It was my first time on this airline and I thought their service and product were extraordinary. The meals were very tasty Japanese and even served with Miso-soup. On leg between BKK-HND portions were a little small (night flight) with no meal choice. The cabin and toilets are very clean which I think is always important. AVOD was working perfectly and there were enough English options to choose from. The Crew was outstanding! They are not only correct and polite all the time, but smiling and cheering as well.



Japan Airlines Customer review :  5 June 2013 by J Hub    (Germany)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-NRT-FRA. Business class seat rather uncomfortable. Front of the business cabin was freezing while back was too hot. Staff just did not speak English which was rather frustrating at the time. I had ordered a Gluten Free meal due to my allergy and I was starving the whole time, in both directions meals were not even a snack size and just salad leaves. My main complaint would be the food, I guess JAL took the food allergy as allergic to food. It was horrible! My advice: pay a bit more and fly ANA.



Japan Airlines Customer review :  17 May 2013 by Ingrid Terpaj    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Appalling legroom. I'm statuesque and large framed and found the lack of legroom a real problem for almost 10 hours. Downgraded from premium economy when the product was withdrawn from the Sydney - Tokyo service. The domestic connection to Osaka was far more comfortable. Food was average and more for local tastes although the noodles were redeeming. Overall a very average experience.



Japan Airlines Customer review :  17 May 2013 by T Williams    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-YVR. 767-300. Food really excellent, ditto red wine. Lots of attentiveness from FA. Efficient airline, but a major negative is the seating in Business Class. Seats narrow and for me it was impossible to sleep because the seat does not lie flat and thus one 'slips' all the time. The airfare was ridiculously cheap, but the seating negates this advantage totally.



Japan Airlines Customer review :  14 May 2013 by Beau Lobo    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment


<>

Recommended

LHR-NRT-LHR. Flight was bumpy, which was due to the weather, but after eating we went through a particularly bad patch of turbulence and I became airsick. I used the supplied bag, which instructed you to hand it to staff when used. I got up to dispostr>


Japan Airlines Customer review :  7 May 2013 by Quek Keng Guan    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Entertainment

Recommended

NRT-CTS in Dec 2012 with family. Retrieved bags from NRT T1 to JAL domestic terminal at NRT T2. Managed to get an upgrade to J class. Terminal was busy and we wes="text25">Value for Money

Seat Comfort

Staff Service

Catering


Japan Airlines Customer review :  5 April 2013 by P Sudhakaran    (Japan)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Nagoya to New York via Narita and the check-in services were excellent. Flight was punctual, excellent on- board service with great food and beverages. Return from New York on March 31st was excellent too. This is my fourth flight on JAL having flown to Taipei last year and their services are very consistent across the board. Their WI-FI on the flight was very expensive at $11 an hour! I feel that all wi-fi costs should be built into the ticket prices.



Japan Airlines Customer review :  6 March 2013 by J Pierson    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JAL flight 8 from Narita to Boston, 27 Feb in business. 777 substituted for grounded 787. Everything satisfactory or good, but the first (main) meal service. There was simply no predictability to it. Some were served relatively quickly, but we and others throughout the cabin waited 2 hours for our first drink. Couple across the aisle were served a second drink, given their menus and had orders taken before we had a drink or a menu. We asked for a menu and were not given one for an hour after the first request. Food, when it came, was good and beautifully presented, as were the other meals available on request. Once poured, drinks were replenished frequently. Angled flat seat was relatively comfortable for sleep. Movie selection was disappointing, compared with AA which we took from US to Tokyo.



Japan Airlines Customer review :  1 March 2013 by Gary Page    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from New York to Osaka mid Feb in premium economy, the food on both outgoing and incoming flights was awful, the low point being the fried chicken sandwich! Having flown JAL in the past I was appalled by the food selection! Otherwise as usual all went well and was a comfortable flight!



Japan Airlines Customer review :  27 February 2013 by Timothy F Donohue    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very disappointed with the flight. I flew from Bangkok to Narita. Check-in was a disaster. The counter agent changed my airline and departure time without telling me about the change. I believed that I had a 3 hour wait for my flight departure, whereas, with the change I needed to get to the gate within 30 minutes, on a different airline, and I missed the flight. This meant that I had to wait 16 hours for the next flight! I finally left on JAL Flight# 718. Flight staff were very friendly. The food was all Japanese, which I can not eat. The seating was very uncomfortable, which made for a long flight. This is the first time that I have commented, but the eighth time that I have flown on the airline.



Japan Airlines Customer review :  27 February 2013 by L Audet    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

O'Hare-Narita-Bangkok. Boeing 777 Economy from Chicago delayed due to late arrival of our American Airlines flight, but still we arrived in Narita on time. Food excellent. I had travelled a few time with Japan Airlinesmy class. I will certainly fly JAL again in the near future with the new economy cabin.



Japan Airlines Customer review :  25 February 2013 by C Tung    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

I flew from Vancouver to Taipei via Narita. The first part of the trip was pleasant, entertainment was excellent but the food was poor but edible. Staff fluent in English and Japanese which was a big improvement since 2009. The second part of the trip was very hot and stuffy. Their food on the second leg was soggy and unpleasant to eat. I will definitely take this airline again.

Catering

Entertainment

Recommended

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy


Japan Airlines Customer review :  22 February 2013 by Denzil Bourne    (UK)

Entertainment

Recommended

I took an AF code share flight from LHR, JAL fight from CDG to HND. B772. Aircrarft was pretty empty in economy so managed to get awidth="95" height="21">

Value for Money

Seat Comfort

Staff Service

Catering


Japan Airlines Customer review :  25 January 2013 by M Afrouzi    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Tokyo to San Francisco. The seats were more packed and less comfortable than any other airline I can recall. For the first time in over 100 cross-continent flights I have taken, the airline did not offer a proper meal until 6 hours after departure! Shortly after departure a sorry snack was offered - pack of nuts and a cheddar toast. Inflight entertainment was the least elaborate I have seen with small screens. The cabin crew were nice and smiley but airport staff were extremely unhelpful. I won't fly JAL again.



Japan Airlines Customer review :  30 December 2012 by Z S Tan    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-HND, NRT-SIN. First time on this airline. Both flights were 787-800. 2-4-2 seating configuration for economy. Check-in was fast and smooth at both SIN and NRT airports. However, check-in counter staff at NRT had problems conversing in English. Flights were able to depart and arrive on time. Seats were rather cramped with barely sufficient leg space but still acceptable. Cabin attendants were attentive and respond to calls promptly. Unfortunately, their English proficiency was not up to standard and most of them spoke mostly in Japanese to even non-Japanese passengers. Also, despite being an international flight, all the announcements were made in Japanese before English. Food was palatable which comes in a main course, 2-3 side dishes and fruits. The drink menu was standard. IFE included variety of games, television shows, movies from various regions around the world but many of them were rather outdated. Other than the language proficiency of the staff, the overall experience was good.



Japan Airlines Customer review :  21 December 2012 by K Fong    (Malaysia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class KUL to ORD via NRT. KUL to NRT was on old 767 with seats that could not lie flat at all. The IFE was new and had a good choice of programs. Service was good. NRT to ORD on new 777-300ER with almost lie-flat seats. IFE was older that 767 flight. Food was excellent. The Japanese menu was extensive. It is catered to those used to Japanese food and the American sitting next too me could not eat most of it. Service was good and flight smooth.



Japan Airlines Customer review :  20 December 2012 by Sudhakaran Pernacca    (Japan)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I flew from Nagoya to Taipei on JAL. The check-in, seating, food and service was very good. We think the food was better than even ANA which is our preferred airline on long haul flights. I plan to fly on JAL from Nagoya to New York next year.



Japan Airlines Customer review :  19 November 2012 by Keith Schlosser    (USA)
Business

Value for Money

Seat Comfort

Staff Service

Catering

Rating : 0/10

Score 0 out of 10

Cabin Flown

Entertainment

Recommended

Avoid the carrier and the 787 from Boston to Tokyo. It was so bad that I would rather change planes than take the direct from Boston to Tokyo and back. 1st flight canceled (mechanical issue on 787, no parts). Spent night in airport hotel (JAL picked up tab). 2nd attempt delayed (entertainment system failed to operate). Flight leaves two hours late. No entertainment system on 14 hour flight, no power for laptops/ipads, seats were without power for 1/2 of trip. Land in Tokyo and I'm offered $70 compensation on $7500 round trip. Flight from Tokyo to Boston delayed boarding due to "entertainment systeng="0">

Japan Airlines Customer review :  16 November 2012 by Huang Lex    (New Zealand)

Rating : 10/10



Staff Service

Catering

Entertainment

Recommended

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort


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Japan Airlines Customer review :  14 November 2012 by R Koga    (Australia)

TPE-NRT, 14 Nov 2012. Wonderful experience. First time with JL and was impressed. The seat, although it only reclines, was very comfortable. In flight entertainment wasn't as good as CX. However both the on-board catering and cabin crews were fantastic. JL staff really managed to make me feel special and well looked after.


1">

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Rating : 10/10

Score 10 out of 10

Cabin Flown

Entertainment

Recommended

SYD-FUK via HND/NRT, JL772/771, B777-200ER, Domestic JL313, B777-200/JL3054, B737-800. FA were friendly and helpful. I also didn't expect much from the meal, but actually it was nice. FA's frequently walk around and offer drinks and snacks. Inflight entertainment was of course AVOD. Flights departed on time and arrived earlier than schedule. Friendly fare and service. I will take JAL again.



Japan Airlines Customer review :  13 October 2012 by Sean Kuoh    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT to ICN. The service was good but the cabin was outdated. The food was not great- only Japanese meal available on my flight. The portion was not generous. The duty free selections were very limited on Tokyo-Seoul route. After meal, a small bottle of Japanese liquor was offered with one bag of rice snack and one bag of nuts. The flight attendants were very knowledgeable to introduce all kinds of liquors they had and kept having them coming if you wish. I ended up trying three different Japanese liquors (shochu, Sake and Umeshu). I enjoyed all of them. The service manger even wrote me a small note of how to make Japanese cocktail. In short, a good trip with good service but less competitive cabin product.





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