Japan Airlines  Passenger Reviews and Japan Airlines Passenger Trip Reports

Check Japan Airlines passenger information in our customer travel guide

Japan Airlines official 4-Star Ranking

Flatbed First Class seat

Japan Airlines First Class and Business Class Lounge Reviews

Angled long-haul business class sea

Japan Airlines Economy class seat reviews

2x3x2 Business Class seat layout is cramped

Japan Airlines First Class and and Business class seat reviews

38" Premium Economy Class seat pitch

Japan Airlines Passenger seat tips

On-demand Inflight Entertainment on most long haul

Japan Airlines Aircraft Seat Maps

Good quality airport and onboard staff service

Still at Tokyo NRT Admirals club, waiting for connecting AA flight to Dallas. First leg New Delhi to Tokyo. In New Delhi, after priority boarding was over, everyone else was waiting when suddenly a Japanese official turned up and started moving a few people from the back of line and few late comers towards the priority entrance. He kept shouting – with no one understanding and shrugged others off. Awful inflight service, it seems as if staff are forced to serve passengers, they want to get it done as soon as possible and don't respond to calls. I saw calls from multiple passengers left unanswered. Most of the food was ok. Twice, they provided empty cup for tea/coffee as part of meal tray but my cup went empty both times. On the other hand, admiral club facility at NRT proved to be a great experience. Much better than those in Chicago. After today's experience, I would not travel JAL, unless I am forced to.

I had two flights - one from Beijing to Tokyo and a connecting flight from Tokyo to San Francisco. Both were excellent. Flight attendants were polite, helpful and made sure blankets and pillows were available. FA's responded quickly when I needed water for medication. Meal service was excellent with good food on both flights and real silverware. Seats were more comfortable than you usually find in economy. Overall, I was very pleased and will definitely fly them again.

B777-300ER skysleeper solo (CDG-NRT) 3A. Seat is not full flat and is uncomfortable and old. It is possible to fully extend your legs although your heel is in the air because of short seat. Inflight entertainment is good and enough to enjoy in Japanese, English and Chinese. The 10 inch monitor is very small and old-fashioned. I chose Japanese cuisine and seasonal appetizers were very cold (almost frozen). A la carte menu was very good.

Nagoya to Narita to connect with an international flight in J Class. Airport experience consistent, efficient check-in and security, and very disappointing lounges. No food on offer for this early morning departure. Boarding well organised and friendly crew. Sadly again nothing but a cold drink on offer on this 55 minute flight. Have travelled JAL a few times in Executive Class and it seems you never get anything but a cold drink in a paper cup. Connection worked well though. Sadly the lounge in Tokyo was so busy I did not get to eat there either.

ORD-NRT route, Executive class. Cleanliness and high quality service can be expected. Would love to see JAL compete more with entertainment: entertainment network choices are not as high as a US based airline. Food: Though quality is quite good, the Western menu is pretty much steak and 1 other seafood choice. The eat any time menu seems to be the same as well over the last few years. Cabin comfort: The HVAC of aircraft is usually very warm to the point that it becomes uncomfortable for some Westerners. Other Asian airlines are becoming super competitive and I think JAL can do better.

Sydney to New York, via Tokyo in premium on all flights. The seat was very good and recline is decent with enough legroom. Service was excellent on the USA legs, yet the Sydney routes not as good. Extra services like lounge access, priority boarding and priority baggage handling make PE on JAL an excellent choice!

SYD-TYO-SYD. Excellent service from cabin comfort and cleanliness to food (variety and quantity) to attentive and professional cabin crew. Experienced the First Class lounge at Narita for the first time and was impressed. Good selection of food and drinks and very comfortable. Have already booked our next journey with JAL in April.

SYD-NRT-SFO return Dec 2011/Jan 2012. Premium Economy seat was not as good as I thought. The leg room was fine as I am not tall person but the seat recline was just as bad as economy. The lounge service was a bonus. The food was the same as economy and was ok. Movie selections pretty much the same as other airlines. FA's were professional, polite and pleasant.

Sydney-Tokyo-London return. Superb flights, all on time or early. High quality and professional inflight service where flight attendants seemed to be able to anticipate one's need before-hand. With the possible exception of SYD-NRT, high standard of food offered throughout. The bathrooms were kept spotlessly clean and looked brand new. Good, quiet, first class lounge at Narita, although Japan Airlines uses the BA First Class Lounge at Terminal 3 at Heathrow and this was not so good. However, for the price offered, this was very good value for, what was overall, a five star experience.

San Francisco to Tokyo return with our 2 month old son. They provided diapers and a bassinet for our son to sleep during the flight. The staff was very courteous and helped us before, during and after the flight. We also had priority boarding because of our baby, so we did not have to stay in line. They have individual TVs and the beverages are free unlike US airlines.

NRT-SYD in Premium Economy. This cabin is a well-priced alternative to economy in theory, contains shell-style seats, good IFE, etc. My biggest complaint is related to legroom. Although Premium Economy has more advertised legroom than Economy, due to the presence of large metal boxes (presumably supporting the IFE) under the seat in front of me, I couldn't fully extend my legs, which made it hard to sleep, hence negating the value proposition. I did notice these boxes throughout the cabin so suspect it wasn't just my seat. And I'm neutral to negative on the shell seat as well. Yes it is nice that nobody is reclining in your face, but the slide is awkward and I don't find it terribly comfortable. Food in Premium Economy much more akin to Economy than Business. Cabin attendants were attentive, warm and professional.

Trip Rating :  9/10

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Business

Trip Rating :  2/10

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Premium Economy

Trip Rating :  9/10

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First

Trip Rating :  4/10

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Economy

Trip Rating :  10/10

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Economy

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