Japan Airlines

SIN-NRT HND-SIN. SIN-NRT on a relatively new 767-300 in immaculate condition and service was great. The biggest welcome was big touch screen monitors on every seat - movies and selections were up to date. Cabin crew constantly walking up and down the aisle. Return trip was via Haneda. Same aircraft similar service provided for the overnight flight. I would consider flying on JAL again after this great and positive experience.

NRT-PVG-NRT. B767 outbound and B737 inbound. Old 767 aircraft but exit row so a lot of legroom. PTV on 767 is small. Meal good and crew were helpful and attentive. I was on a new 738 on my inbound flight - cabin was not spacious but seat was comfortable. Huge personal screen with high resolution service good.

Paris-Tokyo in business. Check in was fast handled by Air France. Check in staff nice but refused to issue my onward boarding pass with Cathay Pacific (their oneworld partner) to Taipei but a staff in JAL uniform apologized. Seat is not a flat bed not comfortable at all as you slide down and entertainment system is old and choice very limited. Crew very polite and food is good both quality and quantity. Very strange though that they put some British cabin crew that do not speak French on Paris flights. As I cannot sleep I was working and the crew kept on refilling with tea and snack. All in all an excellent service but the uncomfortable seat and poor entertainment drags it down a lot.

NRT-SGN. Good movie options very friendly and professional staff. My first time with them totally recommend.

LHR - NRT return B777-300 Executive class. Flight to Tokyo was on the warm side as JAL flights often are. Choice of films OK but I expected more top billing films - the programme was padded out by many old or b movie films. Food good but as always a bit limited in choice Beef or Fish never anything else! JAL shell seats do not recline flat which is comfortable at first but you find yourself slowly sliding downwards - good for 2 or 3 hours sleep. Return flight much the same a pleasant experience with excellent service from flight attendants.

HKG-HND/NRT-HKG during the holiday period. Flights on time and crew friendly. Crew were not strict with safety regulations - passengers roaming round with seat belt sign on or using footrest during take-off and landing were ignored by crew who saw what was happening. Food was horrible. I'm no fussy eater but it was not appealing. I have never seen such small meals served for a 4 hr flight.

Brisbane to London via Narita. Economy class and service was excellent and polite. Great food and drink service and IFE superb. Departing Narita we asked the English flight attendant for Scotch and Dry which she duly delivered but warned us that if we wanted another drink of the same to order it from her as apparently Dry Ginger Ale is not available to Economy passengers and none of the Japanese crew would serve it to us! Strange - does Dry Ginger cost more than lemonade? Osaka to Brisbane we made sure we bought a bottle of Canada Dry to have with our inflight Scotch!

BKK-NRT on B767. Check in good but the lounge was not. Very small and cramped with the smoking room door opened. The flight was fine. Service pleasant and the food good although small in portion. Drink service and midflight snack was also on the small side. Seats fairly comfortable for the 5+ hour flight.

Jakarta - Tokyo economy class. Check in excellent at CGK. Onboard comfortable with friendly and excellent FAs. For the 7 hour flight I think this flight needs more food and drink. IFE was old fashioned and small selection of movies and music.

NRT-CDG in Y class on B777-300ER. Crew offered good service with a good response. Seats were cramped. My feet touched the next seats which is not comfortable for 12+ hour trip. Food quantity and quality is seriously decreasing comparing to a few years ago. Entertainment OK with AVOD system.