Icelandair Passenger Reviews and Icelandair Passenger Trip Reports   an official 3-Star Airline       Add your Icelandair Review   Icelandair detailed 3-Star ranking   Airline Reviews : A-Z Index   Customer Review scoring : Icelandair   5.1 out of 10 185 reviews

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Icelandair customer review :  9 May 2012 by Mark Ackery    (USA)

IAD-KEF Saga class. Check-in fast and easy. Icelandair now use the Air France lounge at Dulles. Crew great and food outstanding with many choices. Flight smooth and fast, flight attendants friendly and very attentive. Read some negative things about Icelandair and never had a problem in all my 14 flights with them. My only gripe is that they do not post a check in time for passengers at IAD.

Icelandair customer review :  9 May 2012 by Derek Salter    (South Africa)

Paris to New York via Keflavik - 7 May. Great service onboard, flights on time, seats comfortable, staff friendly and helpful. Check-in at Paris was confusing. Huge queue had developed before staff arrived to open the counters. Check-in staff were helpful - I had tried to check-in online but not allowed and no one could give a reason. Easy transfer at Keflavik but airport waiting areas inadequate for the number of passengers waiting - many having to sit on floor. But this an airport criticism not one of Icelandair which is often a convenient and inexpensive way to travel from Europe to the USA if you do not mind changing planes.

Icelandair customer review :  17 March 2012 by K Zamuz    (USA)

Our flight started at Seattle airport, we were greeted by very pleasant people at the desk. We had a problem at security with one item in our carry on baggage, we went to the Icelandair counter and they quickly checked our item through for free. Flight attendants were friendly and very helpful. We quickly connected with our next Icelandair flight to Stockholm and again a very pleasant trip. All in all it was one of the best flights we have had to Europe.

Icelandair customer review :  28 February 2012 by E Seabrook    (UK)

Outbound flight OK except for entertainment monitor not working. On the return flight the cabin crew allowed two men to board the plane, swigging beer from open beer bottles, and proceeded to chat to them whilst they seated them in the emergency exit row. The cabin crew also made no attempt to stop one of the beer-drinkers from using his mobile phone during the flight. This lax approach to safety by the cabin crew is greatly concerning.

Icelandair customer review :  16 February 2012 by J Punnamkuzhy    (UK)

LHR-KEF-LHR. Nice check in staff and the cabin crew kind, courteous and very helpful. Flight out delayed 30 mins. Seats were quite comfortable and leg room adequate. Inflight entertainment was good. Prices for food onboard are quite high. Inbound flight was ok, check-in at Keflavik quick and the flight boarded quickly. It was on an older aircraft and my inflight usb charger port was not working. Other than that it was a pleasant flight and service from the cabin crew pleasant as well. The ticket prices are a little on the higher end of the spectrum considering food isn't included with the ticket.

Icelandair customer review :  18 January 2012 by Philip Hartfield    (USA)

SEA-KEF-LHR. Flew from SEA to LHR on Dec 24th, Premium Economy was very good, leg room, IFE and food was nice, clean aeroplane both directions. On return trip there was a delay in London due to bad weather over the UK and outbound flight to KEF was delayed. Icelandair ground staff in London were professional and helpful. Upon arrival in KEF ground staff again very helpful and sorted out a hotel and taxi in KEF. Flew back to SEA next day in Saga class, again service was very good and I will certainly fly Icelandair again.

Icelandair customer review :  11 January 2012 by J Lawley    (UAE)

BOS-KEF-LHR Jan 2012. I was booked in Premium Economy and figured this would be a regular Economy seat with a blocked middle seat, but it turned out to be a regular Business Class seat on both legs (2+2 on 757-200). Personal space was very good (akin to domestic First in the US), good recline and a good IFE system. IFE was touch-screen with a good selection of On-Demand movies and audio channels. The Premium Economy service was different to Business Class service - even though we were in the same cabin with the same seats. Premium Economy meals were sandwiches and salads - Business Class looked like a more substantial meal tray with glassware. Premium Economy could use the Business Class lounge at both Boston and Keflavik. A very pleasant trip.

Icelandair customer review :  9 January 2012 by N McAlpine    (Australia)

LHR-KEF and KEF-FRA (economy). Flew two 757-200WL, and was impressed! Check-in was fast in both London and Keflavik and Icelandair ground personnel there to offer assistance. Both flights were packed however we managed to board on time and arrived in both KEF and FRA ahead of schedule. For a semi low-cost airline, I was impressed as all passengers were able to use the on demand inflight entertainment free of charge. In economy we were offered a free drink, however food had to be paid for which in my opinion was overpriced. Facilities in the refurbished Keflavik airport were excellent.

Icelandair customer review :  4 January 2012 by J Smith    (UK)

MAN-KEF-MAN outbound flight was reasonable and luckily I was able to change my seats when I checked in online as we had not been allocated seats together. Inbound flight was delayed 11 hours. We were sent an email with details of a 9.5 hour delay in advance, but when we arrived at KEF the delay was even longer totalling 11 hours. Explanation was delayed plane incoming to KEF. Very inconvenient having work commitments to get back to.

Icelandair customer review :  4 January 2012 by J Tseng    (UK)

LHR to KEF return in December 2011. The boarding process was poorly managed. The flight attendants were friendly, but because food was paid for in economy, it made the process so slow. Near the end of the flight, there was a mad rush for the toilets. The flight back to London was a little better. It was late, but I really am not sure why, everything else was ready, but as we being seated, I saw the plane being loaded with baggage. This is a bit silly as it is proof of poor organisation skills. I would fly Icelandair again and since it is a short 3 hour flight, economy is fine.

Icelandair customer review :  20 December 2011 by Kevin Tunnicliffe    (UK)

Man to Keflavik December 2011. First time with this airline and I was impressed with the quality of service and the good legroom in economy. Soft Drinks and beverages were free of charge however alcohol and any food had to be paid for. Headphones were also for sale but I used my own and watched a couple of movies from a reasonable selection available. When forced to wait on the tarmac at Manchester for de-icing for 3.5 hours, the cabin crew made sure water, soft drinks and beer were available free of charge on demand. Toilets were opened and the cabin crew were great. I would certainly fly them again for short haul at least.

Icelandair customer review :  22 November 2011 by E Rossi    (Italy)

We took flights from/to London Heathrow. The flight was good, the seats quite comfortable with enough space for the legs. The service onboard was poor, but we didn't expect much for a night flight. Some TV monitors didn't work at all. The landing was terrible but it was due to horrible weather conditions. Not that bad and probably the best way to travel to Iceland.

Icelandair customer review :  15 November 2011 by Guy Cooper    (USA)

LHR-KEF-JFK. The fare was 30% lower than a direct LHR-JFK flight so I liked that a lot. The 757 is a great aircraft and the ride was smooth, the legroom excellent, my seat extremely comfortable. I had to make a fast transfer to the Keflavik-JFK flight and I agree with another reviewer that the airport makes one feel like a yo-yo, up, down, up, down and finally up. Needs work. Airline staff and crew were first-rate, highly professional and a pleasure to fly with though I felt one should be able to pay cash and get change rather than using plastic for inflight purchases.

Icelandair customer review :  15 November 2011 by Peter Mair    (UK)

LHR to KEF return. Clean comfortable 757 in both directions, with pleasant cabin crew. I don't mind paying for a snack inflight, but Icelandair could try harder with what's on offer! Late going out, due to excessive traffic both in and out of LHR, and return due to late arrival of incoming aircraft, but time was made up by 20/30 minutes in both directions. The only problems were with unhelpful (KEF) and rude (LHR) ground staff. What a pity.

Icelandair customer review :  18 October 2011 by C Branham    (USA)

SEA-KEF-LHR and back. B757 planes and carry-on restrictions make loading and unloading faster and way more efficient than much larger planes other carriers fly. Legroom in Economy was good. The inflight staff on our flights were courteous and helpful. We appreciated that alcohol was not freely available. The only problem we had was that the video screen in one of our seats on the KEF-SEA flight did not work, and the window shade was broken and would not close. The flight attendants helped us find an alternative seat.

Icelandair customer review :  17 October 2011 by M McManus    (UK)

MAN-KEF-SEA return. From a negative point of view, the carry on baggage is very restrictive (just 6kg), you have to pay for inflight meals and you also have to pay for headphones for the in flight entertainment. You can get round this last part by bringing your own on the flight. However, the airline is clean, and has real character. You are given pillows with Icelandic lullabies written on them, and the headrests all have Icelandic proverbs on them. The crew are helpful and friendly, and ground crew at KEF airport were genuinely cheerful and helpful.

Icelandair customer review :  10 October 2011 by Nadia Gallas    (USA)

Stockholm to New York. The tickets were more expensive comparing to other airlines. We started boarding 35 mins after the scheduled departure time. We had to pay for basic meal on the 3.5hr flight from Stockholm to Reykjavik and on 5.5 hour flight from Reykjavik to New York. The flights were not pleasant with the staff too slow and busy all the time with processing payments for the services. I fly to Europe every year for a vacation and have never experienced the payment for basic meal.

Icelandair customer review :  10 October 2011 by Gisela Kerans (USA)

I travelled from SEA-KEF-FRA return. I was very disappointed not receiving any food on an overseas flight. My suitcase arrived in SeaTac dripping wet. It was raining in Iceland hard when I changed planes and I have a feeling our luggage was left in the rain without any protection.

Icelandair customer review :  1 October 2011 by L Salomaki   (Finland)

HEL-YYZ. Paid about 700 euros for the roundtrip. I'd rate the cabin crew ok but not comparable to other competitors. I'm using this airline simply for the shorter flying time 4 hrs + 5.5 hrs total and less chance of losing my luggage since Reykjavik airport is typically not congested with transit passengers. Seats are ok (I'm petite) and everyone has their own TV screen. Food and headphones are extra. I'd recommend this airline to travellers who want the shortest possible route to North America from Europe/Scandinavia.

Icelandair customer review :  30 September 2011 by S Wolf   (USA)

SEA-KEF-LHR in Economy Comfort. Reserved seats would change from week to week, and even though we had a reservation for 2 people, we ended up being assigned seats in adjacent rows. Seattle check-in was a breeze, and the use of the BA lounge pleasant. Note that the lounge only offers packaged snacks, but plenty of drinks. Our flight left 35 mins late due to some Exit sign bulbs that needed replacing on the aircraft, but announcements were frequent and useful. Crews were friendly and smiling and worked it out with other passengers who also wanted to sit together and were still in Saga Class seats. The seats were comfortable although the pitch was a meagre 33". A/V system was adequate, and meals were fine. Arrived Keflavik only 10 mins late. We had to go through Security Screening, then Passport Control into Iceland, then 3 mins later Passport Control out of Iceland. KEF-LHR also a decent flight, same seat jockeying, and a Turkey Sandwich for breakfast is an odd choice (but it was quite tasty). Due to air traffic control, we landed at Heathrow 35 mins late. Terminal 1 is a labyrinth of dreary corridors, and Passport Control lines were slow-moving. Staff were pleasant and by the time we got to Baggage Claim, our bags were there.

Icelandair customer review :  26 September 2011 by R Hasuko   (USA)

Wife and I flew roundtrip from Seattle to Frankfurt. Ticket price was attractive. Flight attendants were fine from Seattle to Reykjavik. From there on and on return trip they were distant, impatient and too busy to care about requests for water, pillows or blankets. Asked one male attendant for water, he told me to wait until service starts in 15 mins, then grudgingly gave me a cup of water because I insisted. On return flight two flight attendants told me to "wait a minute" before hearing my requests but never returned to hear them. Seats were tight, bottom cushion thin and hard - had to use pillows for cushion. Flights were delayed as a rule. Reykjavik airport, arrival, customs setup etc are a nightmare especially when our flight arrived late and we just made connecting flight on last call. This was our first and last trip using Icelandair.

Icelandair customer review :  12 September 2011 by J Ellingsen   (USA)

BOS-KEF-ARN return SVG-KEF-BOS. These 4 flights were without a doubt the most uncomfortable I have experienced. A tall person sitting in Economy Class does not know where to put his legs. I developed leg cramps on both transatlantic flights. You have to pay for food and drink and order from a very limited menu. The IFE system was not working properly. No games, outdated movies. The only thing that seemed to work were the commercials for tour operators around Iceland. The IFE would shut off completely at times. The flight attendants were not rude but seemed rather cold and exuded an air of superiority. First experience with Icelandair and definitely my last.