Icelandair Passenger Reviews and Icelandair Passenger Trip Reports

Bought a Saga class (their business class ticket) from LAX to FRA. First leg turned out to be economy on Frontier which was not clear to Denver. Flight in Denver to Reykjavik was delayed. No one at airport to talk to since Lufthansa does the ground service. No body available on the phone since their customer service does not operate on Sunday! Missing my connection means I miss all my business meetings and I'm in Frankfurt for just a day. They don't even have a lounge in Denver. No food served from LAX to Denver. Amazingly bad for business class. This airline does not care.

BOS-KEF-GLA and return. Saga Class. Everything was okay in Boston but when we reached the airport in Iceland the only way to board the connecting plane to Glasgow was to climb up steps to the aircraft. As a senior with disabilities this was no mean feat. No assistance was offered either. It was apparent that the airline people do not care for any passengers other than the Icelandic people. After paying extra for Saga class I was disappointed in the service. I don't appreciate the rudeness of the Icelandic people. I have flown all over the world and this airline it by far one of the worst. The boarding area for international flights is total chaos. There is no organization at all. Saga Class and Economy Comfort are supposed to board first. This did not happen. I would not recommend this airline to anyone.

My new husband and I decided to take the 5hr flight to Scotland (Honeymoon vacation) because it was the cheapest by far. We had done several 5hr flights before and thought we would be fine. I have never seen a people that so openly made it apparent they hate Americans. It started after the flight took off and I asked the attendant for a drink of water. She sneered at me, nodded, and I never got the drink. When the food car came by she went past us. At first I thought it was just us but then I noticed they ignored three other American couples. Halfway through the flight two small children started playing in the isle. I thought they would stop it but no. And when i asked them to make it stop, because the children were kicking peoples seats, the attendant just gave me this bored look and said something to the children in Icelandic. Sure the seats were really small and cramped and the food and entertainment were ok, but that is to be expected.

LHR-KEF-BOS, JFK-KEF-LHR Saga Class. Punctual flights with older aircraft (Boeing 757) but well maintained inside. On demand IFE with a wide choice of entertainment. Polite and willing flight attendants. And plenty of good food and drink. The dinner back from JFK (Icelandic lamb) was one of the better in flight meals I've had, and the rest were more than passable. Saga Class is an 'old fashioned' business class. There's no flat bed, but a nice wide leather seat. I chose Icelandair as our work travel budget is currently constrained, and a fully changeable and refundable ticket was two thirds the price of a non changeable business class ticket on other carriers. My only niggle, and it's small but ought to be addressed, is that some of the overhead bins in Saga Class were used for storage of blankets and crew bags. Premium passengers should not be fighting for room in the overheads bins. But overall, I'm well satisfied and will use again.

I have flown Icelandair on many occasions. In the 60s to Luxemburg, when it was the best and cheapest way to Europe from North America. Later to Scandinavia, at which point I could afford the Business Class. Occasionally in Coach when the other grades were full, but I needed to get there better than SAS could provide. My last flight to Reikjavik from Toronto was hell. Only economy was available when we booked in January, although our preference was for the better seats, or business class. When we found our seats they were the non-reclining row ahead of the wing door, and as a very tall person this was not a good sign. After about an hour into the flight, the agony in my legs began. My estimate is that this particular row had a seat pitch of 29 inches, as opposed to the claimed 32 which would have been ok. Having an aisle seat, I stretched out but was sternly forbidden by officious attendants. I apologized for being in their way, and asked about some relief from the 29 inches, which was not available since the plane appeared to be sold out. What concerned me , beyond the obvious personal discomforts, was the continuing attitude of the flight attendants. We are returning on our flight back tomorrow. One of our party experienced a slight injury to an ankle in Iceland and we have requested wheelchair assistance within the airport in Stockholm and Reikjavik. I assume all will be done properly or I will trouble you again with my addendum to this critique. Please believe that I have not written these critiques very often at all, but I like Iceland and Icelandair and would like them to do well.

Surprised how good Icelandair business class was. It's not top class but then neither is the price. Travelled from Manchester-Toronto it was quick, clean and very comfortable. We also loved Iceland. The Saga Class lounge was very impressive.

MUC-KEF-MUC on a well kept B752, both flights on time. Seating was comfortable on leather seats, blankets and pillows were available, IFE nice with plenty of movies. Flight attendants eager to help people with their luggage (both flights full) to find storage space for their luggage, eager to offer orange juice, water. Paid meal consisted of 2 tiny pieces of warm hamburgers for €6 = tasteless, all other selections were cold.

JFK to LHR via KEF - 15/16 March. On time departure and arrival. Comfortable seating and pleasant staff. No free food in economy - just complementary soft drinks - so you avoid the usual airline food! Good value too especially if flying one-way only. Customer service staff in Keflavik airport very helpful. I inadvertently left my wallet on the flight from JFK - they returned to me intact before boarding the connecting flight to LHR. Highly recommended.

MUC-KEF, KEF-MUC: Superb value! Both flights were on time. Enough legroom and very good seating. Great IFE with a broad variety of movies, music and information about Iceland. Spotless plane. Everything perfect except that you have to pay for the food and quality of the food was OK but nothing special.

London Heathrow to Iceland Keflavik return. A very good experience though pricey probably due to UK half term holiday. Simple online check-in and bag drop for each sector, very roomy in Economy, in-flight entertainment fine. Good service on board, free hot and soft drinks. Both flights arrived slightly early. Baggage retrieval fast in Iceland, slow at Heathrow. Very civilized.

SFB Orlando - Iceland - LHR. Check in quick and friendly, business lounge at Sanford absolutely terrible. One kettle for hot water, one coffee flask, pre packaged cookies, crisps. If you want hot food they will order it for you from the terminal and you will have to pay them. Not up to international standards. Flight itself was pleasant but the food flying into Sanford was better then flying out. Seats comfortable, entertainment good, service pleasant. Lounge at home city Iceland good with the airport full of duty free shops and all selling the same goods. Boarding at Iceland unorganised with no priority given to children, disabled or business. On board toilets clean, food ok, seats comfortable. Although the aircraft used on European flights are not as good as American routes. All flights on time. Comment I would make is I still don't know when they fly to Orlando as it is seasonal. Hope they would could make it more clear on their Internet site.

Very poor service. Loud muzak piped in, impossible to turn down or turn off. No in-flight meal, only one, barely more than half-filled, small cup of coffee on a 6 hour flight. Some of the attendants were haughty and rude. Focus on trying to sell you things, rather than on trying to make your flight more comfortable. On the plus side, seats and legroom were reasonably good, fares are very inexpensive and check-in and boarding were carried out very efficiently. Flight 614, November 21-22,2012, New York, New York (JFK) to Keflavik, Iceland (KEF).

I traveled to London on Icelandair in November 2012. We purchased Economy Comfort class of service for less than what most of the other airlines were charging for regular coach. This allows you access to the airport lounges which in my opinion is worth every penny. The SAGA lounge in Reykjavik where we had our layover was very nice and a great break after the long trip across the ocean from Orlando, FL. Seating was great and the entertainment options in seat were plentiful. Food on board was good but nothing extraordinary. (Food is also included free of charge in Economy Comfort vs Economy). Staff were friendly and available as well. I would recommend Icelandair for their transatlantic service. I plan to use them again soon.

London - Iceland - Sanford FL. Very quick check in, lounge just OK in T1. On board B757 aircraft clean, crew friendly, seats excellent - wide with plenty of leg room. Food OK selection of two main courses. For the 2.5hr flight not worth the extra money. Lounge in Iceland small - very friendly airport but very crowded (Christmas rush). Onward flight 7.5hr - very pleasant. Food selection good and tasty, entertainment good selection, nice amenity kit. Seats good but one negative point is that if the person in front fully reclines it gets uncomfortable. Flight and crew excellent. For the extra money paid for this leg it was well worth it.

10th Dec 2012, KEF-LHR. Still quite a nice airline although it is shame they have got rid of their free meal service as it still feels like a rip off compared to the budget airlines who fly. Icelandair still has this budget airline feeling. The free non-alcoholic drinks are nice but the flight attendants only came around once. The in flight screens are a nice touch. It is such a shame that this airline doesn't have bigger planes for their transatlantic routes such as A340's. I will fly them again as they are always punctual and reliable, but the flight tickets should be far more competitive otherwise the budget airlines as we speak are winning my vote.

I was travelling with a group of 16 from Keflavik to London. We had already booked our seats. For some reason Icelandair changed all this without letting us know. We were seated all over the plane. When we approached the staff with our problems there was no will in correcting this - in fact they were very rude. When we finally got to the plane we noticed that most of our original seats were empty. Cabin crew showed the same attitude as the staff at check-in - rude and not willing to do anything for the group. I know that Icelandair has attractive prices - but my advise is stay away!

Unexpectedly good flight especially for the price. On Red eye flight were provided pillow and blanket. Kids under 12 got free meal, free headphones and a coloring book. Multiple trips of the beverage cart. Excellent entertainment options, although one of our screens didn't work on the return flight. Would absolutely travel with them again.

AMS-KEF. B757 was almost full. Seats comfortable, complimentary beverage served. I bought one box of chips and a can of Icelandic beer. Very good flight. No delay, no complaints. To enjoy the IFE, you should buy a headset.

Paris-Reykjavik-Denver was pretty nice. Seats were as comfortable as any other airline in Economy, flight attendants were helpful and friendly (blankets were offered, they brought around water and juice, had lots of smiles, etc.), planes were clean and flights on time. I'll agree that the queuing area in Reykjavik left something to be desired - not much room, lots of planes leaving at the same time, short on restrooms and water fountains. The in-flight entertainment had a lot of old programming but there was plenty of variety and we enjoyed seeing things we'd missed the first time around anyway. We had a good experience and really loved getting from Paris to Denver with only one plane change.

KEF-MUC. Pleasant flight, good food even though you had to pay for it. On time boarding and a very clean aircraft. Seats were comfortable and the departure was at a civilized time. The in-fight entertainment was a good selection although they could choose more recent films and a wider selection of series episodes. Over all it was a comfortable flight and was on time for a connecting flight with Emirates.

Helsinki-Seattle and New York-Helsinki, via Reykjavik. Experience was a pleasant surprise. The seat was more spacious than expected, service good both at airports and on board, the flights on time and well timed for my connections to Anchorage and from San Juan. The menu was interesting and to some degree compensated the lack of inclusive service on board. The main downside is the waste of mileage points on legs with no codeshare with OneWorld or Star Alliance, but the easiness of the transits and the price of the flights nevertheless made this an overall good deal.

I paid almost 40% more for a premium economy for a flight from NY to Paris. Although you may have slightly more legroom, the seats are not any more comfortable, ie. you have two choices of seats where the back of the seat does not recline at all or where the armrest cannot be lifted, therefore, if the seat next to you is empty, you can't stretch out. I truly felt deceived. As for the food service, this is the worst. More specifically, the food service includes giving you a menu of items to choose from, example, a sandwich or oatmeal. It's not your ordinary airline meal which includes a complete meal of a starter, main course and desert. This was an international flight.

Trip Rating :  10/10

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Economy

Trip Rating :  1/10

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Economy

Trip Rating :  2/10

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Economy

Trip Rating :  2/10

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Economy

Trip Rating :  3/10

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Economy