Icelandair

LHR-KEF Economy. Very pleasant flight. Surprised to find IFE on a short European flight. Modern planes friendly crew excellent food available for purchase. A definite difference to the increasingly no-frills service provided by other European airlines.

Bought round trip from Oslo to Orlando in economy class. Booked emergency exit seats on all flights without extra cost. The plane was clean ok food and service. However flight attendants could have been more smiling. The entertainment is a bit obsolete old movies and bad selection of games.

We purchased the Economy Comfort seats thinking we would have a few more amenities. Our included dinner was a choice of several mediocre items - a wrap (horrible) a sandwich - all wrapped in some type of plastic wrap and thrown onto a paper table cloth put on our tray. Beer and wine were provided. Cabin attendants were busy with the economy class and very seldom seen. From MSP to Iceland the seats were fine 2x2 personal monitor comfortable seats. From Iceland to Germany our seats were 3x3 monitors were not in good places for us to see no computer connection as promised and seats similar to economy. For the additional cost of Economy Comfort I expected more.

Brussels to Reykjavik Saga Class: great seats food attentive and friendly service good supply of drinks full AVOD and a very interesting Icelandic modern music channel. No internet check-in no lounge or fast track in Brussels and overcrowded lounge in Reykjavik. Considering the price paid still a great value.

MAN-KEF-YHZ return business class. Very good value for money the experience was good excellent food aircraft were clean and service was extremely efficient. My area for criticism was no lounge in Halifax and the seats did not recline much nor did they have an adjustable foot rest.

Economy Comfort Class Toronto-Reykjavik-Helsinki return. A mixed experience flying Icelandair but generally great and decent value for money. Crew were professional and courteous on all flights aircraft clean and modern and flights on time. One of the perks of booking Economy Comfort Class is often the ability to reserve seats in the Saga Class cabin - ie business class seats for economy prices. I was sat in these seats on all 4 sectors which made for a relaxing and comfortable journey. Icelandair seems to oversell economy pushing these passengers into the Economy Comfort cabin and the Economy Comfort passengers moved to the rear of business class. Other benefits were priority check-in - a huge bonus in Reykjavik where as a previous report states early morning is total chaos in the check-in area. Saga lounge was good and a welcome place to spend transit time. One negative is the onboard service. They promise meal service on all flights but the reality is you get a free sandwich or snack from the buy onboard economy offering as they pass through to serve economy - not really as advertised. I found Keflavik airport to be excellent. Good shops and restaurants and a pleasant place to spend time in although seating is at a premium.

Dreadful experience. flight Amsterdam to New York and back with 2 kids. Service was non- existent cabin crew rude. Airport in Iceland worst ever particularly the people working there. What is wrong with this place are they aware we are in the 21st century?

The worst aspect about Icelandair is the check in area in KEF. I queued for 90 mins before I reached the two ladies serving all the flights leaving at 0700-0800. Amusingly the number of agents decreased the closer I got to the front of the queue. I finally saw an agent 25 mins before departure time. Then you need to run and run to reach the flight. The best thing that happened was my luggage made it to LHR. The crew onboard were rarely friendly and needed to collect money for the food and drinks. IFE was good take your own headset. Take your own food so you are not tempted to buy anything. I was impressed to see that they moved pax with infants to give them an extra seat for the baby.

KEF-MXP. Aircraft clean with standard legroom 32". Flight ok but without any word from cockpit. IFE acceptable free light drinks but no food - for a flight of 4 hours is a bit out of common even because we paid 540 Euro. Some crew very polite others very rude. We arrived at check in 90 mins before the time of departure : only four and in some moments three counters for a flight of 200 persons. We had no time to drink a coffee due to the queue at check in! Who voted Keflavik the best airport for 2009 as they published?

LHR to Toronto Pearson. My husband and children are British Citizens and I hold Egyptian Nationality but have permanent residency in the UK. Check in was fine and the lounge was adequate though inferior to others at Heathrow. Transiting in Keflavik we went to get our boarding passes to be told that I could not go through to the transit lounge as I did not have a schengen visa. This information is not on any Icelandair website and contravenes EU regulations by prohibiting my travel through Europe with my EU spouse. After repeating that I had no intention of exiting into Iceland and only intended to transit through I was then escorted to the desk to be given my boarding pass and then denied access to the lounge with my family. We stayed together and were very glad to leave such a rude and condescending place. We had non refundable tickets but gladly binned them so as not to be treated like that again. They really need to learn about nationality requirements before putting people through that kind of stress.