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Hawaiian Airlines customer review :  30 May 2011 by Brian Regimbal   (USA)

Portland to Lihue return, with change of planes in Honolulu both ways. No real problems until we arrived home to find our camera was stolen out of our checked baggage.

Hawaiian Airlines customer review :  22 May 2011 by A Haller   (USA)

Phoenix to Oahu on Hawaiian and on return flight had a 4 hour delay due to a mechanical problem on plane. The food was awful, and even the food they charged for looked awful. The positive was that staff were friendly.

Hawaiian Airlines customer review :  20 May 2011 by Peter Pomeranze   (USA)

Honolulu-Manila Business Class. Very disappointed to note that Hawaiian Airlines new, upgraded inflight service is a real downgrade. They've ditched the tapas style menu for a slow food service. In addition they are no longer catered by Chef Gannon and for the first time in years I was served bad food on Hawaiian Airlines. The flight attendants were wonderful but clearly embarrassed by the downgrade. In addition the new printed menus are tacky. Also time to retire the 767. Just not up to standard for a 10 hour plus flight!

Hawaiian Airlines customer review :  18 May 2011 by Chee   (Australia)

HNL-LAS-HNL on new A330. Hawaiian is probably the best of the US carriers. Both flights full but service was good, with frequent water runs - although the complimentary food was awful, served in a cardboard box!

Hawaiian Airlines customer review :  15 May 2011 by J Rose   (USA)

LAX-HNL-SYD-HNL-LAX.Flew from the US to Australia on Hawaiian in first/business on a discounted fare. Seat comfort is significantly better than US legacy carriers domestic first class, but well short of modern international business class standards, but comfortable enough for the long flights - an old style business class product. Service and food exceptional. The cabin staff go the extra mile in attentiveness up front and the tapas style menus were creative and tasty. IFE is good, not great. Lounges in LAX and HNL are dreadful but HA business class passengers can access the Air New Zealand lounge in SYD, which is exceptional.

Hawaiian Airlines customer review :  9 May 2011 by C Donkin   (Australia)

Honolulu to Sydney. Worst service of any airline I have flown. I am a vegetarian, did not have an option for me except a few bags of chips. When asked for a can of coke they said they were nearly out and could only give us a cup. Cabin staff unhelpful and not friendly.

Hawaiian Airlines customer review :  28 April 2011 by Sue Madge   (Australia)

SYD-HNL-SEA and back via HNL to SYD. Whilst I agree with some of the comments re the indifference of cabin staff (I had to ask for water after 2 hours on the ground owing to a mechanical problem) I will continue to fly Hawaiian because baggage allowance is the best in the air and I have always found check-in staff helpful. Two seats outside the aisles are the best way for a couple to fly, no need to constantly wake a stranger to use the facilities or stretch my legs, food is to my taste, good safety record.

Hawaiian Airlines customer review :  26 April 2011 by V Hall   (Australia)

SYD-HNL flight was great and seating comfortable. HNL to SYD was full and extremely uncomfortable. I was seated next to a young fat boy, I paid for my seat and feel entitled to the whole seat I paid for. When an airlines allocates seat, they should be aware of the size of the person. I'm petite and fit comfortably in a seat, but when an oversized person is put beside be, that takes 1/4 of my seat. When I complained the hostess said 'sorry we are fully booked'.

Hawaiian Airlines customer review :  15 April 2011 by Robert Main   (Australia)

HNL-SYD on B767-300ER. I bought a discount Economy ticket, but was able to upgrade at the gate to Business Class for $400. It was well worth it. HA Business Class seat is an old style business class seat, not a reclining flat bed. Nevertheless, with the spacious pitch and large foot rest, it was comfortable for dozing. IFE is a portable media player, which was fine since no one was seated next to me. It wasn't stable there. The movie selection was not first run, but it was adequate for a ten hour flight. There was no power outlet in the seat for my laptop. The food and service were excellent. The meal was a selection of three dishes from an assortment, and were delicious. The wine selection was ok, but the mixed drinks were fun, as you would expect in Hawaii. Most importantly, the service was exceptional, friendly and helpful

Hawaiian Airlines customer review :  13 April 2011 by A Mankowski   (USA)

Since Hawaiian Airlines began charging a fee for checked bags, the volume of carry-on luggage has become quite unreasonable. Last month ny husband and I traveled first class from Portland to Honolulu and back. As first class passengers and because my husband uses a wheelchair, we boarded first. When the coach passengers began to board my husband and I were literally smacked in the head and shoulders with carry-on luggage - large tote bags, overloaded backpacks, and even a child safety seat. We had to lean into the space between the seats in order to avoid injury. When I got home I contacted Hawaiian Airlines "customer advocacy" program because I wanted to report my experience. A very bored representative took my report and told me someone would get back to me. Three weeks later, I had not heard a word from the company. I called again. This time a super-rude rep with minimal language skills told me they had no record of my prior call. When I began again to explain about being smacked in the head and shoulders by carry-on luggage, she said, 'Well, I sorry you have inconvenience". Now that Alaska Airlines is flying non-stop from Portland to Honolulu, I will never fly Hawaiian Airlines again.

Hawaiian Airlines customer review :  4 April 2011 by R Green   (Canada)

Honolulu to Lihue return. Going out the plane was full, service was efficient and friendly. Coming back I flew standby, but was told in advance that there many seats on the plane and that I would have no problem getting on. When I arrived, the plane was full and the ground agent did not give me a boarding pass until the plane was fully boarded. She had me running to get on the plane, even though she was fully aware of the vacant seat, and she could have given it to me minutes earlier. When I boarded the plane, the flight attendant approached me and told me they were all waiting for me and that I needed to hurry up!

Hawaiian Airlines customer review :  15 March 2011 by B Miller   (USA)

LAX-HNL. The aircraft was downgraded from a new A330 to a well worn 767. Most of the FAs were helpful and did their best in the cramped and crowded aisles. A problem with the galley ovens meant there would be no hot meals served. Those of us seated up front were served cold and tasteless appetizers and nothing more. This was truly not Hawaiian Airlines at its best, and not worth the $349 upgrade paid prior to boarding.

Hawaiian Airlines customer review :  14 March 2011 by M Ropa   (USA)

SFO-HNL-SFO in first class. I have to say their service should be a standard for all US based airlines. Outstanding customer service and food was amazing.

Hawaiian Airlines customer review :  27 February 2011 by Pete Turner   (Australia)

SYD-HNL-SYD with connecting flights to the Big Island. Check-in at Sydney was efficient, and in the air, service was good. Food wasn't but my expectations were not high given the price of the ticket. Connecting flight to Kona and return went without a hitch but the return leg to Sydney was a nightmare. Had to queue for 40 minutes to check-in at Honolulu, and though we boarded on time, departure was delayed 45 minutes to due "flight path" issues we were told. Turns out the plane was overloaded and they removed some of the baggage, including ours, which they obviously knew about at Honolulu but didn't tell us. If they had, we could have made our connecting flight at Sydney. Instead we were left to flounder at the carousel, missed our flight, and had to spend a night in Sydney along with maybe 50 others. Hawaiian paid for the hotel (20 km from the airport) and baggage arrived three days later but I won't be flying with them again if I have a choice.

Hawaiian Airlines customer review :  22 January 2011 by Bill McFarlane   (Canada)

Disappointed that on a short flight between Honolulu and Maui we were charged 20 dollars a piece for two small bags that could have been carried on but for the fact we had to bring articles not allowed in the carry-on bags in the cabin. We will be charged the same to return - this is very cheap and I feel this airline is nickel and diming customers given the already high fares charged for inter island flights.

Hawaiian Airlines customer review :  15 January 2011 by M Lamy   (Australia)

Sydney to Honolulu return. Check-in at Sydney was good and flight on time. The staff SYD-HNL may as well not have been there. One female attendant was extremely unfriendly and really did not want to be there. Food was mediocre at best but it was an overnight flight so not so bad I guess as most of the time was spent sleeping! Honolulu to Sydney was the opposite. The staff went out of their way to oblige in all requests. Service with a smile and there was plenty of it. Drinks frequent, meals were ok and flight went smoothly. It is an older style plane and not the most comfortable but I was prepared for all the little negatives.

Hawaiian Airlines customer review :  14 January 2011 by Phil Cattling   (UK)

Helpful check-in people, brilliant crew. Nice cabin, clean, fresh aircraft. Best economy airline in USA, by a long way.

Hawaiian Airlines customer review :  9 January 2011 by Neill Bell   (USA)

LAS-HNL-LIH. Midnight madness flight out of Las Vegas at 1.40pm. We could not drop our bags until after midnight as they opened late, had only two or three staff on hand and they were dealing with would be stand-bys, leaving ticketed passengers to stand and wait and wait. Finally got onboard and got off. The new A330s are good planes. Seat back screens in all classes, clean and as comfortable as economy gets. Arrived in Honolulu early morning and transferred over to the inter-island section. small plane arrived on time, the flight over to Kaua'i was a mere 20 minutes but was so rough, no beverage service was attempted. Not a problem. On the way back it was all pretty smooth. The meals/snacks on the long flights are small but very welcome. There were many drink rounds and the staff did appear to genuinely care about the customers. If only they could sort out staffing on the mainland!

Hawaiian Airlines customer review :  18 December 2010 by Eliézer Fonseca   (Brazil)

HNL to LAX, on Boeing 767. I booked a window seat, but for reason that I can't understand (my english was poor!), the staff asked me to seat in the middle seat of main line of seats, with two fat men on each side of me. It was terrible, They pressured me all time, I was sleepy, the flight was full and I had nowhere to move to.

Hawaiian Airlines customer review :  4 October 2010 by R Hopkins   (Australia)

Sydney to Honolulu and purchased internal flights to Kahului and Hilo. SYD-HNL was good considering the price paid, if you compare to other airlines offering the same route. The staff were friendly and attentive. The inter-island flights departed on time and the service was again enjoyable- and loved the views of the Hawaiian Islands.

Hawaiian Airlines customer review :  7 September 2010 by E Mabley   (USA)

LAX-HNL-ITO return economy and first. LAX-HNL segment on an old but immaculate 767-300. Bulkhead row with plenty of legroom and enough room to change a nappy (diaper) on the floor. Hawaiian Airlines is the only US airline to offer complimentary food in all classes on domestic flights - food was quite tasty. The inflight entertainment was average - for $15 you can rent a cumbersome hand-held unit with 12-15 movies, 12-15 TV programmes, music videos and audio tracks. The $15 is pretty steep but it's better than standard IFE on other US airlines. HNL-ITO and ITO-HNL on B717-200s which have assigned seats and first class cabin. Service very good and beverages ae offered on the 40 minute flights. HNL-LAX segment with the new A330-200. We upgraded to first class for $300 per seat - recliner seats have adjustable legrests and footrests and recline to about 130 degrees. The controls are non-electronic and the legrests are a bit difficult to push back in place. Food service very good. Hawaiian's first class is very good value for flights to the USA but does not compete with Korean, Qantas, Delta or the Asian airlines on flights to the Pacific Rim. Service on all flights is cordial and friendly, and FA's are more professional and customer-friendly than other US airlines.