✅ Trip Verified
| Portland to Honolulu. I used to love traveling back home to Oahu on Hawaiian Airlines. Key words: "used to". I am not sure when their decline in quality and service happened but it's a real bummer. I had my trip back home planned for over six months. My boyfriend decided to tag along and bought his ticket a month before. Not knowing Hawaiian declined, I boasted how great of an airline it is. I wanted his first trip to Hawaii to start off great and felt confident he'd have a great ride. We arrived to HNL within 15 mins of each other. This was the first time I rode home on United and it was great! I ran over to the Hawaiian terminal with a fresh lei in hand so I could give my bf a proper Hawaiian greeting as he walked out. After giving him his lei I asked how his flight was. "terrible, this was the WORST airline I ever rode on! They had no entertainment on the flight, no complimentary meal and everyone was terribly rude!" I didn't believe him and joked that maybe he got on the wrong plane. On the way back home after a great week on Oahu, his flight was delayed and then delayed again for another two hours after they boarded. I thought for sure his flight was a fluke with Hawaiian. Well, here I am today. Christmas Day 2017. My father called last night to let me know my grandma would be passing. Hawaiian Airlines was the only airline with a seat on the earliest flight out so I booked it knowing I'd be in comfort. Lo and behold, the flight was a half hour delayed because their caterers had trouble getting the food on board. Then they finally board us! Nope. I am sitting here almost two hours later, as they decided to fuel up and de-ice after boarding passengers. Why would any airline make its customers wait on board in cramped chairs when we already have a long flight ahead? So, I decided to bide my time by watching some entertainment. No! I guess my bf wasn't lying all along, there is none! Bad on their part, now my only source of entertainment is to write this (what should be 0) one star review. In addition to their decline in quality, a single bag check used to be free. Now $25. Haven't had my in-flight meal yet but I'm wondering if I'll have to pay premo-prices for the food the caterers probably dropped all over the place when they had a hard time loading it up and delaying the flight. As I'm typing this they just announced another hour delay. Here's to three hours wasted! Let's hope Hawaiian Airline's delays don't make me late from seeing my grandma one last time! Time to sign off. The lady behind me is starting to panic from feeling claustrophobic.