Hawaiian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 297 reviews
6/10
3 star Skytrax Rating
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6/10

"good functional airline"

(Australia)

Verified Review | Honolulu to Sydney. Good functional airline to take you from point A to point B. Service was adequate but not to the same standards as Singapore Airlines, Emirates or Qantas. The food provided was minimal with just a chicken/rice dish option and a sandwich just prior to landing. Check-in was functional.
AircraftA330
Type Of TravellerFamily Leisure
Cabin FlownPremium Economy
RouteHNL to SYD
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"ground staff more and more unfriendly

(Germany)

Verified Review | Kona to Kahului. I fly Hawaiian Airlines pretty often, the ground staff are getting more and more unfriendly. They fly the oldest planes in the industy. A good example what a lack of competition on some routes does to the overall motivation to provide a good service. I feel bad for those of the crew who try to provide a good service.
AircraftBoeing 717
Type Of TravellerBusiness
Cabin FlownFirst Class
RouteKOA to OGG
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"not a very pleasant journey"

(Czech Republic)

Verified Review | Not a very pleasant journey with Hawaiian Airlines from New York to Honolulu. My 10 hour trip was very boring, since almost all entertainment (movies, tv shows, music) was provided only when extra money was paid (3.99$ or 7.99$ for movies). There was one very small meal at the beginning of the flight and an even smaller snack at the end of the flight. You had to pay extra for all alcoholic beverages (8$) and I even had to refill water myself numerous times, since flight attendands were mostly hanging out in the service area. The plane was comfortable enough and clean, but it was rather cold inside with no wifi.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteJFK to HNL
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"a budget airline at best"

(Australia)

Verified Review | Flew Brisbane to Honolulu and return with Hawaiian Airlines. Flight out was very uncomfortable. When the person in front of you puts their seat back all the way it's very claustrophobic. This happened to me 5 mins after take off and I had to endure it for the whole flight. Seats too close together for long haul. We got a sandwich shortly after take off which was barely edible. Breakfast was scrambled egg potato cake and a rasher of bacon with tomato. I ate as I was so hungry but it wasn't good. The aircraft was 4 years old and was clean. The screens for the TVs are old. Singapore where using these screens 15 years ago. All in all not a very enjoyable flight. Return journey was even worse. Had to go back to concourse after taxiing out due to malfunction in air conditioning unit. Left to sit in aircraft for 1.5 hours and not even offered a drink of water. Aircraft was much older this time and very dirty. I could scrape black dirt off from around the TV screens. Crew looked a little scruffy I have to say but friendly enough. Food was pork with rice then a sandwich later in the flight. All in all was expecting much more from this airline. I would say this was a budget airline at best but then I think I would be doing a disservice to budget airlines.
AircraftA330-200
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteHNL to BNE
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"meals were really nice"

(Australia)

Verified Review | Sydney to Honolulu with Hawaiian Airlines. Flight HA451 seat 29J on a 1 year old Airbus A330-200 aircraft. Being an international flight your ticket price includes baggage, pre seat assignment, meals dinner and breakfast, drinks, entertainment, blanket, pillow and amenity kit with head phones. The seats have the usual economy class legroom and width which was okay for the 10 hour flight. The entertainment screens in the back of the seat were a nice size on the newer aircraft. Main streams movie choice is limited and somewhat dated but you can find easily find something to watch. Cabin service was friendly and efficient. There are 9 cabin crew on the aircraft which is less than Qantas so you do notice a slower response time to requests as the crew are busy. Meals were really nice, no choice but that was fine and really tasty. The tray was full with a salad, cheese and crackers and chocolate. Pictures below are of dinner and breakfast box. Drinks and then dinner service was right after takeoff while breakfast was 1.5 hours prior to landing. Maybe a little bit too long considering when dinner was served. Snacks can be purchased between meals. Overall a good flight and airline.
AircraftA330-200
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSYD to HNL
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"had a very pleasant experience"

(United States)

Verified Review | Our check-in process with Hawaiian Airlines was very easy. Had no trouble. We had decided to fly into Los Angeles to catch our first flight experience on Hawaiian. I've had awful experiences on American, Delta, and former US Airways. All were awful and had heard about the incredible flights with Hawaiian. Our needs were met and we were comfortable waiting for our 1.00pm departure to Maui. The flight was quite smooth. Quiet and comfortable. Our inflight meal was excellent. We were not expecting a meal service due to our previous experience with other US carriers. The crew and pilots were attentive and courteous. We had a very pleasant experience and vowed to never fly anyone else out to the islands. Hawaiian will have our business from this point onward. We only wish they flew in Texas where we can hop and enjoy a longer ride with Hawaiian.
AircraftA330-243
Type Of TravellerCouple Leisure
Cabin FlownPremium Economy
RouteLAX to OGG
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"worst airline with worst service"

(Australia)

Verified Review | The worst airline with the worst service I've encountered. We flew Sydney - Honolulu and paid extra for 'comfort class' seating to quickly realise none of the entertainment units worked so we ha to move. Waste of $$. Yesterday we set off to Sydney from Honolulu and 4 hours into the flight the captain tells us we are leaking fuel and we had to return to Honolulu. 8 hours later and back to Honolulu. Disembark and wait another hour for buses to arrive to pick us up, arrive at hotel and told they'll only pay for one nights accomodation - even though we can't get a flight for another 4 days. Given conflicting information by call centre and hung up on. Waste of time, money and ruined our holiday.
AircraftA330-200
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteHNL to SYD
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"generally poor service"

(United States)

Flew Hawaiian Airlines from Lihue to Honolulu. Generally poor service. Check-in at airport is unlike any other - a process so confusing and with so many restrictions that it would be comical were it not so stressful. Boarding process is a cattle call. Flight attendants are very nice and helpful, but the seating, refreshments, etc. are poor.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLIH to HNL
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"seat was comfortable"

(Italy)

Verified Review | Flight from Honolulu to Los Angeles with Hawaiian Airlines. Departure with some delay, but the plane was very clean and the seat was comfortable. Cabin crew always available and nice. Food was average. Only problem was the Inflight entertainment which was only available if you paid for it.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHNL to LAX
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"major let down was the food"

(United States)

Verified Review | Honolulu to Sydney and return Brisbane to Honolulu on Hawaiian Airlines. Both flights were on time. The cabin crew was somewhat friendly, seats were comfortable and the entertainment was good (AVOD with dozens of movies). The major let down was the food. The main meal on the HNL-SYD flight, served shortly after take-off and the only option (no choices), consisted of some overly sweet chicken dish and was barely edible. At the end of the flight to SYD we were served 2 sandwiches which tasted ok, certainly better than the first meal. On the overnight return segment BNE-HNL we only got a pack of mystery meat sandwiches which were truly disgusting plus some ok single-choice breakfast before landing. Additional snacks were available on the flights but had to be purchased. Hawaiian Airlines could be a great airline if they just got the food right. I flew on a really cheap ticket so I can't really complain but if I had to pay the regular price I'd rather fly another airline with similar prices.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHNL to SYD
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes