FLYBE review : 30 June 2008 : by Jon Brereton

Customer Rating : 2/5

Fly regularly from Belfast to Aberdeen and return. Only problem I have is they have cancelled the flight 5 times recently and send an automated e-mail stating it is the second e-mail when it is not, why lie? Also the telephone number they give for rearranging the flight is never answered, another money making venture no doubt. I am going to report them have had enough. It is only a little further drive to Dublin for Ryanair flights.

FLYBE review : 28 June 2008 : by T Lowther

Customer Rating : 4/5

JER-LGW EMB195. Check in at Jersey was easy and done at the self service terminals. We had the option to choose an earlier flight but decided to stick with our original choice. Also, we were assigned seats which we could've changed should we have wished. Just as well I didn't pay £5 to pre- assign my seat. Flight arrived on time and the boarding process began. Aircraft spacious, light, quiet. Seats were comfortable and clean. Loads quite low, under half. Irritating advertisments were played over the PA system, which re-set themselves every time one of the cabin crew made an announcement, so the same loop of advert was being played over and over again, which began to get on my nerves. This stopped once the engines were started up. was uneventful and the cabin crew came round offering drinks. Flight was just 35 minutes. Not bad for £35!

FLYBE review : 25 June 2008 : by Y Song

Customer Rating : 2/5

I booked a direct flybe return flights from Belfast to Paris. Nearly three months later I got an email from Flybe and told that my flight schedule has been changed. Not only I have to transfer in Manchester, but also the arrival time and departure time at Paris CGD has been much worse than my original schedule. The only reason from Flybe is "due to commercial reason". What's getting worse is that they left a 0871 number for us to discuss other options, but there seems to be no chance to get through. The phone just kept us waiting and waiting for ever. I called over 6 times and the longest waiting is about 22 minutes. My friend called many times also and he has to give up after waiting 15 minutes a few times. The phone bills have build up, but we have no hope to have a talk to Flybe to find out what's happening.

FLYBE review : 24 June 2008 : by P Dudbridge

Customer Rating : 1/5

Inverness/Exeter. Flybe advised me of a schedule change which meant I had to travel the following day. I then had to re-arrange my LoganAir flight from the Isle of Lewis to Inverness at an additional cost of £41. I hung on the phone for over half an hour trying to contact Customer Services so e-mailed them. Received a standard reply stating that I must wait on the phone and speak to one of their advisors - another 30 minute wait (at 10p a minute). Eventually I was told to contact yet another Department but they 'knew what the answer would be'! So far I'm £46 adrift due to Flybe's schedule change - not impressed! I intend pursuing this matter further - wish me luck!

FLYBE review : 24 June 2008 : by A Dunbar

Customer Rating : 1/5

Southampton-Edinburgh . Arrived at Edinburgh airport after uneventful flight from Southampton in the pouring rain. Flybe are usually a bit slow to get the child's buggy for you so you tend to get asked to wait at the unloading bay at the side of the aircraft. So I waited at the side whilst the ground crew moved the conveyor belt into position and waited and waited - thinking the ground crew might see me waiting and realise we were looking for the buggy. So I asked one of them who just shouted there was "No time!". I suggested that wasn't an appropriate way to treat a customer and he retorted that I wasn't his customer - he doesn't work for FlyBe! So my wife had to carry out 9 month baby all the way to the baggage hall - a good 10 min walk - and then wait 30mins plus for the bags to arrive. Altogether poor ground services on this occasion in Edinburgh.

FLYBE review : 20 June 2008 : by Eric Bateman

Customer Rating : 4/5

Newquay to Edinburgh. On time, service fine. Food pricey, crew friendly. Everything you want from a low-cost flight.

FLYBE review : 18 June 2008 : by Richard Lindsay

Customer Rating : 5/5

Southampton to Isle of Man and return. The route is now operated by the modern and comfortable Q400 aircraft. Both flights were on time and the cabin crews cheerful and efficient. Even allowing for the add-ons if you can book early then prices can be very reasonable.

FLYBE review : 17 June 2008 : by G McCartan

Customer Rating : 2/5

Ever tried to get through to Flybe on the phone? Well don't! They charge 10p per min on one number and £1.00 on another. They keep changing schedules and flight on the Exeter/Rennes route. They then email you to contact them to move you to another date - but you can't get through on the phone, which is the only way they want to handle any changes. What a joke! They have got too big to handle operations. A bit sad.

FLYBE review : 17 June 2008 : by Peter Clark

Customer Rating : 4/5

Birmingham to Dusseldorf and back. Flight out slightly late but flight back on time. Plane clean, felt fairly new. Q400 not as quiet as website claims would have you believe. Found it noisy. Plenty of legroom in my seat which was in row 3. Staff OK but not great. On outbound flight hostesses spent most of the time chatting to 2 of their mates who were sitting near the front. Trip overall was fine for a shorthaul.

FLYBE review : 17 June 2008 : by David Russell

Customer Rating : 4/5

LGW-JER return. Aircraft on the outward leg was on a quite new Dash 8 400 which was less than half full, so not sure where the rumour of them cancelling flights comes from! I found the leg room excellent and seat comfortable. Cabin crew ok. Flew back on an Embraer 195 jet. Again nice comfortable seats and plenty of leg room, crew were friendly again. Aircraft departed JER early and arrived LGW 15 minutes early. Would have no hesitation in using them again.

FLYBE review : 13 June 2008 : by Blandine Lebel

Customer Rating : 2/5

Je viens d'effectuer un A/R sur Flybe sur 2 jours entre Paris CDG et Birmingham. 1.5hrs de retard à l'aller 30mn pour le retour, la performance peut être améliorée. Ce qui peut surtout être amélioré est "le service aux enregistrements" - surtaxes de 18€ pour un bagage en soute à l'aller, ou refus de passer le même bagage en bagage à main pour 2kg de surpoids. Si je rajoute que j'ai dû, (à l'aller) reprendre mon bagage sur le tapis pour démontrer à l'enregistrement qu'il était de taille acceptable en cabine, ou, au retour, coller moi-même l'étiquette de sécurité sur mon bagage à main, je conclus - " ticket pas cher, mais ça ne vaut pas plus"

FLYBE review : 10 June 2008 : by K Tunnicliffe

Customer Rating : 3/5

Birmingham to Paris return. The service was excellent. The plane clean and felt fairly new and seats acceptable for so short a flight. Cabin crew friendly and efficient. The only quibble with FlyBE and all their ilk is the way in which they hike costs onto the basic advertised fare, in my case from about £40 to over £100.

FLYBE review : 10 June 2008 : by Grahame Rothwell

Customer Rating : 4/5

MAN-BHS. Booked the more expensive economy plus option. The lounge was very good and flight was on time. Was not aware I had a freebee in the ticket whilst onboard and was not prompted to spend my free voucher! Flight was busy and the FA's were very business like in a non business class sort of way.

FLYBE review : 7 June 2008 : by K Walker

Customer Rating : 1/5

Ever tried to call Flybe for anything? I just wanted to change my flight from Paris to Exeter. I tried to do it on line but could not as something was down. I tried phoning for two days and only got recorded messages. I even was calling as soon as the switchboard was open. I had my phone on speaker for two hours at one point. So another first for this airline. Not only do they continue to delay their services but you can't even talk to anyone if you have a problem.

FLYBE review : 7 June 2008 : by K Sillars

Customer Rating : 1/5

Did you know that Flybe charge £2.99 per person per journey if you book using a credit card. In other words if a family of 4 are travelling with flybe on a return journey they will charge you £23.92 to book with your credit card. The also charge for using a Maestro Debit card. They will also charge you £7.99 for hold baggage per bag. So once again if you are travelling with a family of 4 on a return trip with x4 bags each way, you will pay £63.92 for your baggage. Add the baggage and the credit card charges and your journey is £87.84 extra, and if you want to check in online you will also need to pay for your seat. These are by far the most excessive charges which I have been asked to pay by any Airline

FLYBE review : 7 June 2008 : by T Barrington

Customer Rating : 1/5

Milan to Manchester. Departures board showing 3 hour delay at check-in time, no information forthcoming from FlyBe about why delay kept getting longer. Eventually departed over 5 hours late. Landed at Manchester at 01.45 (5 hr 25 min late). Absolutely awful - avoid this carrier unless you have plenty of free time to waste in airports.

FLYBE review : 7 June 2008 : by Eileen Jenkins

Customer Rating : 4/5

Guernsey-Southampton fog delay. Flybe staff were efficient in arranging accommodation and taxis to the hotel and back to the airport the following day. All of the flights that afternoon were cancelled so the potential for chaos was huge - the staff at Guernsey really do deserve some praise for their handling of the situation.

FLYBE review : 4 June 2008 : by C O'Hanlon

Customer Rating : 4/5

BHX-MXP & CDG-BHX. Checked in online for BHX-MXP sector which worked well even though we had hold luggage. There is a desk where you can drop this off which meant no queuing. Flight was fine on Embraer 145, left on time, arrived early, plane clean and tidy with nice leather seats. Crew pleasant and chatty. CDG-BHX slow check in at CDG with three flights checking in at the same time and only two desks open. I would use them again as they provide some excellent routes to / from the continent from BHX.

FLYBE review : 28 May 2008 : by Nigel Shaw

Customer Rating : 1/5

I have just returned from a business trip to Milan. I used Flybe from Manchester to Milan on 23rd May, the early morning flight giving me time to attend an exhibition in Milan. Flight was delayed and no refreshments were available. I arrive at Milan but my luggage didn't, the baggage handling company stated that the bags would be on the evening flight and delivered to my hotel. By 20.00 no bags arrived and the help desk number was no longer manned. Next day I was told that the bags missed the previous evening flight and the morning flight but would be with me in the evening. This is the evening before I am due home. Bags finally arrive and next day I make my way to Milan airport to face a 5 hour delay in getting back to Manchester.

FLYBE review : 28 May 2008 : by B Wainwright

Customer Rating : 3/5

Isle of Man - Manchester, flew on Dash 8 aircraft which was clean with good legroom for these short 'hops'. FA were polite and helpful but check-in staff are awful! It took over 1hr to check-in around 100 passenger for two flights because the staff spent more time talking between each other rather than working, and things got that bad some people nearly missed their flight to Gatwick due to this! The flight was very rough due to high winds but the pilot kept everyone informed and calm!

FLYBE review : 27 May 2008 : by M Millington

Customer Rating : 1/5

My son and his girlfriend planned to go to Alicante from Exeter in May. Due to problems with her visa his girlfriend was unable to go. They paid £598 for their tickets including the baggage charge. Thinking that the wife and I might be able to go in their place, I rang to ask for a name change. I was quoted £437 for the pleasure. After picking myself up off the floor, I did a web search with other airlines, on Saturday flights over the bank holiday weekend and managed to get the price of £217 for the both of us return. Beware any changes with FlyBe

FLYBE review : 27 May 2008 : by ScoP Ward

Customer Rating : 1/5

LGW-Jersey return. Outbound journey fine - slightly date out of LGW but made up time on the journey. Return journey not so good - almost an hour late out of Jersey. We were told the plane had been struck by a vehicle at LGW the night before. Flight service fine though very commercial.

FLYBE review : 27 May 2008 : by G Madoc-Jones

Customer Rating : 1/5

Yesterday the 15:15 flight from Jersey to Manchester departed 2hr 35mins late. To cap it all there were no refreshments available on board other than a one tea bag cardboard cup for £1.95. The plane had been used for a flight from Milan which took priority. This company does not deserve passengers.

FLYBE review : 24 May 2008 : by S Newman

Customer Rating : 2/5

Leeds/Bradford - Southampton. Last flight of the day, supposed to take off at 2045, we were up by 2245. Offered no vouchers and no free drinks on flight, unhelpful staff at Leeds/Bradford. Apparently Flybe is known as Maybe to most airport staff. Never again!

FLYBE review : 22 May 2008 : by G Doig

Customer Rating : 2/5

My mother travelled from Gatwick to Aberdeen, we booked assistance at the check in desk - she had no problems, they were all very helpful. On her return journey she tried to book assistance for the Gatwick end and was told to tell them at the boarding desk, which she did. On arrival at Gatwick there was no assistance for her. She tried to keep up with the other passengers just in case she got lost, by the time she arrived at the arrival area for us to collect her she was unable to walk any further her. She has lost all confidence in travelling alone.

FLYBE review : 13 May 2008 : by J Evans

Customer Rating : 1/5

Flybe offer appalling customer service. I've had several flights cancelled by them and been palmed off with very inconvenient alternatives (ie changes to destination and day of departure!). My wife has had her flight from Manchester to Dusseldorf cancelled and rearranged twice in the last few days; not much fun if you're travelling with a young child and have to extend your stay by 24hrs and accept a much later departure time with the airline they palm you off with. Their flights aren't that competitive either, the only slight positive is that their published flight times are quite sensible times of the day; but there's a good chance they'll cancel your flight anyway!

FLYBE review : 13 May 2008 : by K Walker

Customer Rating : 1/5

I am one of these boring people that travels twice a week with Flybe only because they are the only ones that do my route from Exeter to Paris. Delays have become the norm with Flybe particularly from Paris. Imagine my jubilance when my flight to Exeter boarded on time but upon boarding I was told it was free seating and the flight was already half full. I asked why and that I had pre-booked an extra leg room seat. The reply was that prior to going to Exeter, we had to go to Brussels as due to a "Technical problem" earlier (that wonderful Flybe word) they had to divert there to land passengers. So this time I arrived 2 hours late and not a single announcement in Paris or from Flybe staff when I checked in. Yet the Company had known for several hours this was the plan. However does this airline manage to continue to serve the public?

FLYBE review : 11 May 2008 : by David Williams

Customer Rating : 2/5

LGW-Jersey. It was clear at check-in – with a quick glance and a raised eyebrow from staff – that something was going on with this flight, but they checked us in anyway. No surprise when, after we got airside, it came up on the screen as delayed. This is when the fun and games started, and I can only add my voice to the other comments on this board which refer to flyBe’s way with customer service. Enquiring at the desk we were told our plane had left Jersey. Then we were told it was delayed. Then we were told it had gone tech. Finally – again, no surprises – the flight was cancelled, and we were put on a later one. The passengers were boarded according to their original boarding passes, at which point it became clear that there were only around twenty passengers booked on the cancelled flight. It’s clearly the default policy of this airline to cancel flights without sufficient passengers, or for other operational reasons which happen to suit them. Their ground operation is geared up to making this happen with minimum inconvenience – to them. Be warned.