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flyBe customer review :  24 May 2012 by Chris Ward    (UK)

Norwich to Jersey but could not land at Jersey Airport because of fog, diverted to Gatwick where they provided a meal for us and flight back to Jersey 2 hours later. All staff were polite, reassuring and helpful.

flyBe customer review :  22 May 2012 by Andrew Duff    (UK)

SOU-EDI return and SOU-LBA return in the same week. Pleased to see that my repeated complaints about their booking system seem to have had an effect. It's much improved - more upfront and transparent, no debit card charges. Edinburgh flights both good - on time, crew cheerful. Return flight from Leeds delayed by 90 minutes, but staff/crew were apologetic and did manage to reduce the delay to 70 minutes by the time we landed. Aircraft were three Q400s and an Embraer 195 on EDI-SOU. Some of the Q400s are starting to look a little tatty now, but the 195 is still a pleasure to fly on. Overall a good experience, would have been excellent without the delay.

flyBe customer review :  22 May 2012 by K Buxton    (Norway)

Edinburgh to Manchester. Checked departure time before leaving for the airport - everything was on time. Arrived at the airport - flight was showing as departing on time. Checked in and was given a boarding card which stated a completely new boarding time - almost 4 hours later than the flight I had booked. Was told my flight had been cancelled, meaning I would miss my connection on another airline from Manchester. Arrived in Manchester after my second flight had left, had to buy a new ticket for the next day, and had to pay for a hotel for the night. I learned the hard way that taking the train is the best option. They wouldn't tell me why the flight was cancelled, but as the evening flight had a total of around 20 passengers on a 78-seater aircraft, I can put two and two together and see that they cancel flights when they consider there aren't enough passengers. I have booked my next flight with a full-service airline, and have paid nearly 3 times as much for the ticket. I have flown this airline 3 times, on each occasion my flights have been cancelled, without prior notification.

flyBe customer review :  16 May 2012 by Adrian J Bailey    (UK)

Flew from Belfast City to London Gatwick, used self service check-in and only had cabin baggage, security very fast, flights departed and arrived early. Onboard the E195, very clean cabin, sufficient legroom for flight, 3 female cabin crew immaculate and gave excellent and efficient service without any hard sell despite a full flight.

flyBe customer review :  16 May 2012 by D Glasgow    (UK)

Afraid its the cabin luggage scam complaint again. I booked through Last Minute, which detailed the IATA standard sizes, on the booking confirmation. I always use a cabin Max bag which matches these exactly. When checking in I discovered that Flybe have a much smaller allowance. They don't say or admit that unless forced to. I saw 7 or 8 other passengers fleeced in the same way. Cost me £40 extra. I don't buy the 'read the small print' excuse - I read the booking confirmation carefully. The only way to punish this kind of scam is to never fly FlyBe again. And I won't.

flyBe customer review :  15 May 2012 by C Adrian Hutton    (UK)

Flybe's ok when it works, but the Southampton-Manchester route seems to be plagued with problems, the latest being a two-hour delay last night. Similar delays have occurred on at least 50% of the times we have used the airline. And they have the effrontery to charge a large premium when you book your flight using their own credit card! They're almost in the Ryanair league when it comes to additional charges. I agree that the staff are as helpful as can be, but that doesn't make up for the deficiencies in the whole operation.

flyBe customer review :  9 May 2012 by Karen Whitaker    (UK)

Delayed over 3 hours from Manchester to Southampton and all we got was a £5 meal voucher, which bought a sandwich and not enough for a drink as well ! Eventually when we were on the plane not even a complimentary drink. Further flights were delayed whilst we were there and the Aberdeen flight got cancelled.

flyBe customer review :  9 May 2012 by C Waddell    (UK)

Was booked to travel Birmingham to Edinburgh then Edinburgh to Stornoway. Because it was cheaper to book this as two separate journeys rather than in one I did this. However the first leg was delayed by over an hour causing me to miss the connection. Saff at Flybe Edinburgh were marvellous. They provided dinner, bed and breakfast and the onward flight at no charge to my pocket. Service brilliant from Flybe (shame about the Quality Inn at the airport though).

flyBe customer review :  9 May 2012 by Barry Stocker    (UK)

For the past several months I have flown on a weekly basis from MAN to ABZ, no problems with the outgoing flights which are mostly on time but the incoming flights are rarely on time with delays of 2 hours not uncommon with the same old excuses "Technical issues". BMI have an earlier flight which leaves 50 minutes before the Flybe flight and this flight is mostly on time. I am changing to BMI for all future flights from ABZ and will not travel Flybe again as a matter of choice. It appears to me that Flybe have no regard for passengers from ABZ! I cannot fault Flybe cabin crew who are always courteous and friendly.

flyBe customer review :  2 May 2012 by Geoff Fox    (UK)

Flew Manchester to Hannover return on a new Embraer 175. Excellent flights, arriving early both ways, only took hand luggage and didn't pre-book seats to keep cost down.

flyBe customer review :  2 May 2012 by A Munro    (UK)

Have been flying Flybe on a regular basis for the past 2.5 years. Nothing wrong with the planes, generally leave on time, sometimes arrive early, cabin staff are friendly and the Rewards4all scheme is good. The one big criticism is that customer services are appalling, latest problem, changing an economy class flight cost £260, the online cost for the flight I wanted was £190, my next flight will be my last.

flyBe customer review :  28 April 2012 by K Cripps    (UK)

Flew Southampton to Faro on one on their Embraer 195's in April. Flight left on time and arrived early. I found the seats very comfortable with lots of leg room. No leg supports or under seat storage boxes to get in the way of stretching out. Flight crew were friendly and efficient and as the plane loaded and unloaded using both front and rear exits, everybody got in and out quickly. Plane seemed more prone to high winds than the smaller Boeing jets used by other low cost carriers but I'd take the leg room and pre-allocated seats anyway.

flyBe customer review :  24 April 2012 by Andrew McCormick    (UK)

Travelled to Birmingham on first flight of the day at 6.50. After reaching the gate at 6.30 they announced a delay due to a technical fault. They could not tell us what the problem was. After a lot of complaints the plane coming up from Birmingham was made to return but this was 3.5 late. When someone complained they were told to travel the day before! Tried to change to another flight, but the change was more expensive than making 2 new bookings. What a poor advert for an airline and poor staff at the gate.

flyBe customer review :  21 April 2012 by L Nevison    (UK)

Have taken the Cardiff-Glasgow flight a few times this year and every time the flight was delayed. Very disappointed that food and drink cost extra, also the booking process just keeps adding extras at every step.

flyBe customer review :  4 January 2012 by John Stansfield    (UK)

SOU-NCL return. SOU operations in disarray with many flights adversely affected. Departure delayed and then cancelled due to tech failure. Pax bumped onto flight leaving 4 hours later with only £5 refreshment voucher as compo. No seat assignments honoured on the later flight. Hard to escape the impression that cancellation was really done to save fuel costs and crew time. Baggage directed to wrong reclaim belt at NCL. Return flight on time and unremarkable. Service slowly erodes year on year and I only fly the route now for convenience - would gladly welcome a viable alternative to this shambles. Even the post-trip email survey can't be completed due to a glitch (matches the rest of their "service").

flyBe customer review :  30 December 2011 by M Quinn    (UK)

I recently flew from Southampton to Manchester with Flybe - I pre-paid for one bag to go in the hold. My return flight with luggage cost me £108. On check in at Southampton I was advised that my hand held luggage was too large for the plane and as such I would need to check this in. Despite my protestations indicating that I had always used this particular item of hand luggage with numerous airline (nationally (including Flybe) and internationally) without a problem Flybe insisted I check the item in. I was advised that as this now brought my baggage allowance above 20kg that I would have to pay £66 excess plus £30 check in fee. A total of £96. The three staff employed by Flybe customer services at Southampton were useless - apart from sticking a laminated card in my face describing in small print the pricing guidelines they offered my no explanation as to why my hand luggage was not permitted. Expecting to have to pay a further £96 on the return trip from Manchester you can imagine my surprise when I was told that my hand luggage was fine for the flight (the outward bound flight was half-empty and a larger plane than the return flight). My bag fitted in the overhead locker with room to spare! Flybe have taken £96 from me - an absolute con! I will not be flying Flybe again - instead I would sooner travel into London and fly to Manchester with BA.

flyBe customer review :  29 December 2011 by Robert Goff    (UK)

Really should be renamed Flymaybe for the Southampton to Leeds flights. Travel regularly Leeds to Southampton, going down Monday morning and back on Friday 15:20. This flight has now been cancelled 100% of the times I have tried to use it. Why Flybe can not be honest and cancel this flight as uneconomic I don't know, but only use it for convenience on Mondays and will start to come back by train on Friday afternoons.

flyBe customer review :  23 December 2011 by A Ahmed    (UK)

MAN-EDI. Check-in was a breeze, although flight did board late and left 10 mins late. Cabin service friendly and informative. The use of Dash-8 propeller planes has to be questionable though on Scottish routes particularly with the winds, made for a very turbulent take off - think Embraer jets may suit this route a little better. Having said this the interior was more than adequate for short flight, clean and plenty of leg-room although those above 5"6 may struggle. I had reservations about using FlyBe but was pleasantly surprised. Arrived into Edinburgh on time at remote stand, bussed to terminal fairly quickly and out of airport within 5 minutes. Would use again if price was similarly great-value.