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flyBe customer review :  25 June 2012 by I McFarlane    (UK)

The usual farce from Flybe on a Friday night from Southampton to Edinburgh, supposed to depart at 18.35, which came and went, with no delay announced on the board. Eventually boarded (in some chaos) at 19.00 and eventually took off at 19.30, almost an hour late. I think the seat pitch has also been reduced on the Embraer planes to squeeze more in, so uncomfortable, overpriced, late and zero communication. Unfortunately typical for this route, if there was another choice I'd use it! The service is not improving.

flyBe customer review :  22 June 2012 by Clive Thomas    (UK)

SOU-AMS return - Dash 8 both ways - decent price (£220 inclusive), SOU as efficient as ever - outbound on time, half full but folks seated together for CofG compliance on take-off. Pleasant crew - on time arrival even allowing for the bus journey into the terminal at AMS. Return on time (2055 departure), 5 mins late at SOU despite endless (well, at least 20 mins) taxi to the remote runway at the Polderbaan and a headwind throughout the flight. Decent announcements on both flights, usual food and drink offering. Shame there's now no lounge offering at AMS for Flybe, as I usually have a couple of hours where I could get work done before the flight. Quickly out and onto the M27 - so much better than the schlep out to the car parks at LHR. Summary - when it all works, this service is fab.

flyBe customer review :  20 June 2012 by Steve Keane    (UK)

Wife stuck in LBIA for another 4 hours waiting for the Flybe flight to Southampton, third time in as many weeks. We both travel frequently to Southampton, my last experience on the 25th May ended up with a cancellation meaning flying to Newcastle and coach back to Leeds; end to end took 10.5 hours. Great start to the weekend. Am down next week in Southampton, just cancelled my flight and now am going to drive down.

flyBe customer review :  19 June 2012 by Azlan Hashim    (Malaysia)

A Finnair flight but operated by Flybe, from Helsinki to Vilnius. I was assigned on seat 4A by a very friendly check-in staff. It was a short flight yet, crew completed duties with a smile. Embraer plane legroom was pretty tight it fine for flight which less than 2 hours. I did not buy the onboard food or drink and there was no in-flight entertainment.

flyBe customer review :  19 June 2012 by Arthur Hedley    (UK)

Worst airline ever. Aberdeen - Birmingham is a lottery. Many cancelled flights every other one delayed. No one cares. Check in desk just repeat "planes gone tech" which I suppose means it has broken down. If they are that unreliable makes you nervous about getting up in the air in one. Truth is we have a laugh in the lounge, depending on how many are on the flight will depend on whether or not it goes, "planes gone tech" might sometimes mean "not commercially viable".

flyBe customer review :  18 June 2012 by Elizabeth Sclafani    (USA)

I live in New York, flew to Manchester and had a connecting flight to the Isle Of Man, I was on holiday for 3 weeks. The flight to the Island was fine, but my return back to Manchester @ Ronaldsway is another story. The night before leaving I tried to check in through the computer to check in my 2 pieces of luggage and get my boarding pass. I was not able to get thru, so in the morning I made my way to Ronaldsway. As I checked in I was told that I had to pay for my luggage. It was explained to me that the cost would be GBP30 for one piece and the second piece of luggage was going to be charged as add weight. I could not understand why I was not able to pay for another piece of luggage like the first one. So the outcome was that I had to pay GBP391 (American dollars 628.14) to take my second bag with me. The plane trip to the island cost me GBP249.00. At that point, 6:00 AM what was I to do just leave my belongings? So I had to hand over my credit card to be able to take my second suit case. This is not a good customer relations!! The woman at the desk said there wasn't a thing she could do. So my question is why aren't you allowed to have 2 suit cases? Especially coming from another country and not knowing what all the rules are, I feel as though I was being taking advantage of!

flyBe customer review :  18 June 2012 by R Peary    (UK)

We traveled from Manchester airport to Hannover. Flights on time, and arrived early in Manchester. The check in at both ends was efficient and the people polite and helpful, the inflight service was good.

flyBe customer review :  14 June 2012 by R McCaffrey    (UK)

Booked direct flight from Isle of Man to Southampton - this later changed to an indirect flight via Manchester. Arrived in Manchester, checked the board as our flight to Southampton was due to depart at 15.35 - a stated that information would be updated at 15.30 hrs. Eventually the message changed to “cancelled”, not a single word of notification was given. Eventually a lady arrived and informed passengers that we would be transferred onto the 17.00 flight to Southampton. Instead of leaving at 17.00 as expected, we were told it was delayed until 17.15. When we got onboard at 17.35, we waited on the runway whilst the cabin crew checked and re-checked passengers - only when I asked were we told that passenger numbers differed from the desk. We were advised to prepare for landing, next thing I knew we were heading back up to the sky! I and other passengers had no idea what was happening. At one point I thought we were heading back to Manchester. The captain never spoke, not at this point or when we did land. Eventually arrived at our destination 7 hrs later. I can appreciate delays happen, but communication between staff and the paying customer was an absolute disgrace.

flyBe customer review :  11 June 2012 by Spike Morgan    (UK)

Flying from Manchester to Exeter 3rd June 2012 Aircraft couldn't be used because of technical difficulties, feared the worst but alternative aircraft provided 15 mins later even though there were only 38 passengers. Apologies given to passengers onboard for delay. Return flight to Manchester was slightly delayed but made time and arrived at scheduled time. Staff were polite and very smart and aircraft very clean.

flyBe customer review :  8 June 2012 by Emmanuel Cuignet    (France)

Cardiff-CDG, operated by Flybe but sold on Air France's website. I bought a return ticket, when sold on their website it should provide a full fee paying airline's service. On the 1st leg CDG-CDW, I got a "food and snack voucher" which allowed me to transform flybe into a "normal airline". On the way back, I was greeted with utter rudeness at CDW from Flybe staff and told that this was a pure flybe flight and to take a hike for the "food and drink" voucher. Complained to their codeshare partner, and got 3000 miles from Air France for the mess from flybe. Flybe staff need to learn manners and what it it entails to have a "codeshare" flight! Never again with them, even via codeshare! I'd rather drive from LHR to Cardiff!

flyBe customer review :  8 June 2012 by S Bushnell    (UK)

I wish I'd seen this site before booking to return from Rennes to Exeter. There seems to be a reoccurring theme of flights being amalgamated for 'technical' reasons, undoubtedly driven by cost savings. I checked into my Flybe flight departing Rennes for Exeter at 13.00 and was given a given a boarding time of 14.25 for 14.50 departure. A delay to flight departure of 30 mins was announced. The Exeter flight was subsequently cancelled and re-routed on to for Southampton departing 18.10 with onward bus travel to Exeter. This flight was then delayed with a subsequent departure time of 20.10 (during which time we subsequently discovered that the Exeter passengers had been bussed to Southampton. We were transferred by bus which eventually arrived at Exeter airport at approximately 23.15, as opposed to the scheduled arrival time of 14.45. I had planned my onward travel to home by train and by this time no trains were running so I incurred a £100 taxi fare to get me home.

flyBe customer review :  7 June 2012 by Alastair Finch    (UK)

Worried about flying EMA-BHD on flybe after previous comments. Check-in was excellent both ends, plane dash 8 smooth but very noisy with minimal leg room. Cabin crew excellent and even though return was 15 minutes late were still very pleasant.

flyBe customer review :  5 June 2012 by A Moore    (UK)

Bergerac to Exeter. Like another reviewer, we were booked on the evening flight from Bergerac to Exeter on Saturday 26th May. When we booked in our luggage, we were told that the flight was being diverted to Birmingham due to (quote) 'staffing difficulties' and that we would be transported to Exeter by coach. We subsequently found out that the Birmingham flight had been due to leave at 3.30 pm so passengers for that flight had been waiting for 5 hours. When we boarded the plane (Exeter and Birmingham passengers), it was about 3/4 full so patently obvious that the real reason why the flights had been amalgamated was to save on Flybe costs with absolutely no consideration for their customers. Instead of arriving in Exeter at 9 pm, we arrived at 1.15 am. The introduction to Flybe's Passenger Charter, under the slogan Making Flying Better, includes the promise of a safe, reliable and punctual journey. Safe maybe, but certainly not reliable or punctual ! After the extras Flybe add on, they are not a cheap Airline but you can expect a cheap and shoddy service although the harassed Flybe staff at Bergerac Airport and the cabin crew did their level best to re- assure passengers. Will we be flying again with Flybe? Most definitely not.

flyBe customer review :  1 June 2012 by C Goldsmith    (UK)

Isle of Man to Bristol. Flight due to depart at 13.35, changed at very last minute to 14.00, no explanation available. Passengers for the Liverpool and Birmingham flights also delayed. Explanation that first flight of day had been cancelled, causing knock-on havoc for rest of day. Flight times kept being altered at the very last minute, no explanations. Would it be that difficult to keep passengers informed? Eventually told we would be amalgamated with the Birmingham flight which was not full and then coached to Bristol. Finally left Ronaldsway at 17.25, arrived at Birmingham, to be hustled onto coach outside, while the officials seemed quite put out that some of us wanted a toilet stop first! Arrived at Bristol 21.30 and spent a joyless night in the airport until our driver, who had had to leave for another appointment, picked us up at 03.00 next morning. They are getting 3 points only because there was prompt provision of food vouchers at Ronaldsway and sandwiches and water at Birmingham for the coach trip.

flyBe customer review :  29 May 2012 by K Barker    (UK)

Bergerac to Exeter. Checked in at 18.30 for a 20.20 take off. Informed that the flight would not go to Exeter (no reason given) but would go to Birmingham instead (only 180 miles away) and we would then get a bus to to Exeter (arriving in the middle of the night). Then found out that the people sitting dejectedly in the departure hall were passengers for Birmingham who had checked in for a morning flight. The captain told us when we got onboard that flying to Exeter did not justify the additional fuel, there were 30 pax for Exeter. The cabin crew informed us that the schedule had been changed at lunch time. The flight to Exeter was changed for financial reasons and the inconvenience of 30 passengers was a calculated risk by Flybe. Given the likelihood of persistent unreliability we won't be using Flybe again even though Exeter and Southampton airports are very convenient for us. At £150 each for the round trip it wasn't a cheap flight either.

flyBe customer review :  28 May 2012 by Stephan Court    (UK)

Southampton to Dublin. I travel this route frequently (4 times per year), and I can tell you that in the four years I have been making this trip it is extremely rare for it to take off on time. I joked once to a member of the crew "why do Flybe call the flight the 18.40 from Dublin, it never leaves before 20.00", she laughed. It is now the 20.40 from Dublin, and I am sat here typing this because now it is delayed until 22.15. Be prepared for a delay of some description.

flyBe customer review :  24 May 2012 by Paul Lynch    (UK)

Manchester to Edinburgh. This flight was cancelled (apparently for 'technical reasons') which seems to be a common theme - and was put on the later flight. I discovered the earlier flight only had around 40 booked on it and the later flight originally only had 25 passengers. I raised a complaint to their Customer Service team over 3 weeks ago and have not had any response. I'm a frequent leisure and business flyer (short and long haul) and hold silver membership cards for both BMI and BA (as well as flying blue for KLM and AirFrance) so have good knowledge and experience of flying - which is why I can say categorically that flyBe is the worst airline I have used and clearly do not rate customer satisfaction highly enough on their agenda.