flyBe Customer Reviews and flyBe Passenger Trip Reports   a World 3-Star Airline       Add your flyBe Review   flyBe detailed 3-Star ranking   Airline Reviews : A-Z Index

PAGE 1 2 3 4 5 6 7 8 9 10

flyBe customer travel guide
		flyBe 3-Star Airline Ranking		flyBe Economy class seat reviews
		flyBe Passenger Trip Reviews		flyBe Aircraft Seat Plans

Airline Reviews

Airline Seat Reviews

Airport Reviews

flyBe customer review :  2 October 2012 by Neil Greenlees    (Northern Ireland)

BHD-MAN on Embraer 195, found cabin crew very pleasant and efficient. We travelled with hand baggage only, checked the dimensions before leaving home to ensure they did not exceed the measurements on the Flybe website. There was no problem and we were able to walk past the luggage carousels at both airports, saving valuable time.

flyBe customer review :  29 September 2012 by Richard Brown    (Malta)

LGW-GNY-LGW. Check-in and boarding area LGW all a little dull and tired, but on board the plane things were much better. Plenty of leg room, a charming stewardess and on time flights in both directions. Guernsey airport is easy, though departure lounge can get cramped at peak periods.

flyBe customer review :  25 September 2012 by G Elford    (Singapore)

Once again my experience with Flybe has been shocking! My flight from Southampton to Newcastle was cancelled half an hour before we boarded due to a technical fault again! The flight before me to Manchester was also cancelled due to a technical fault and after speaking with many irate customers it seems that this is a regular occurrence with Flybe. This being my second time I thought I would share my experience. After cancelling my flight we were told to collect our bags and proceed to the Flybe check-in desk, long queue, eventually offered two options - wait 5 hours until the next one to Newcastle, or go to Gatwick for a slightly shorter 4 hour wait. Upon complaining at the desk I was told by a very rude member of staff that "this happens with all other airlines, not just us, and we are not the worst". No manager on duty to help explain, no empathy or consideration for how I or anyone else felt. I then spent 2 hours on a coach to Gatwick only to make it with 10 minutes to spare, no one to meet us at the other end to help direct us or make sure we were given priority to make the flight. I had planned to only take hand luggage on the flight, and had purchased a bottle of spirits at Southampton. I was told this would have to be checked in with my hand luggage and was then cheerfully told "that will be £40 please"! Then I was directed to the customer service desk to request that they waive the charge - why could this not be done at the Check In desk? Again, a long queue with many other "happy" customers, eventually they waived the charge, had to go back and queue up again to check my bag in, then through security to just make the flight. Disgraceful customer service.

flyBe customer review :  21 September 2012 by N Freer    (UK)

I have gone from flying twice a month, and spending around £5000 per year, with Flybe to avoiding them like the plague. I just got fed up with the generally poor customer service and delayed or cancelled flights. Out of desperation I had to book with them this month. After booking I decided that I wanted to take two cases but only one way. The web site will only allow one to book both ways so I called in at my local airport of Southampton to book via them. This was possible but at a cost of £30 per case. After waiting 15 minutes to get through, with no apology, I was told that if I wanted to book in 2 cases they would have to be at the heaviest case rate, 40kgs, and that it would cost me £45. I only required the lightest weight of 15kgs. I will happily now travel to Gatwick where Easyjet provides an excellent and reliable service. Or better still to Bournemouth for Ryanair (yes you read this correctly) where their prices and punctuality are unsurpassed. At least they are honest about their disdain for their passengers.

flyBe customer review :  20 September 2012 by Mike Jacques    (UK)

Recent return trip Newcastle to Belfast City. Both flights of a high standard. Flight and Cabin crews as always putting passengers at ease despite some delay on the outward leg. Front-line staff of Flybe are second to none but seem to be let down by ground crews on so many occasions.

flyBe customer review :  19 September 2012 by J Moore    (Australia)

Flight from MCR to INV. The newish website much easier to navigate than when I did my first research at the beginning of this year and the 20kg baggage allowance and 10kg carry-on automatically included with economy price and seat selection on booking was faultless. BE202 18 Sep 12 - automated check-in simple and swift, baggage drop courteous and efficient. Boarding of Dash-8 timely and with genuinely friendly Scottish meet and greet at the top of the steps. The flight was only half full and passengers encouraged to spread out after cabin crew consultation with the captain. Tech crew kept us well informed and the 15 minute delay in push-back was result of late arrival of the tug and nearby movements on the ramp. Service was friendly without being pushy. Great flight and great crew - Fridays return to MCR will be the test. At this stage Flybe beats the A9 any time.

flyBe customer review :  19 September 2012 by Laura Middleton    (UK)

I'm using my time while waiting yet again in a UK airport for a Flybe flight, this time one that has been cancelled and I have instead been placed on a later plane. When travelling yesterday we were over an hour late leaving and then obviously arriving! In my whole experience of flying with Flybe, I can't remember a time when my flight hasn't been delayed or cancelled. The current cancellation is for a 'technical fault' and while I was standing in the queue to be placed on the later flight the Newcastle flight was also cancelled due to a technical fault with the plane. When questioned at the desk as to why their reliability was so poor the lady responded "we're not the worst". Terrible airline and I would do everything in my power to avoid flying with them if I could!

flyBe customer review :  19 September 2012 by R Opiekan    (Australia)

Cheap no frills economy flight from Southampton to Dublin with my 8 kg carry on overnight bag. (Carry on limit 10kg). Was informed at check in desk that my over the shoulder small handbag/purse counted as 2nd bag so had to put it in my overnight bag. Bussed out to plane on tarmac only to be told not able to board plane because of mechanical problem. When finally on board plane noticed that some passengers had over sized luggage that did not fit in overheads so luggage was fitted under pairs of seats so other passengers had no leg room. Dublin airport for return flight, passengers were called to boarding gate and then as flight time passed sign changed to show departing time 1 hour later than scheduled. Eventually when on plane pilot explained problem as mechanical. Small plane, 2 rows of narrow seats either side of aisle. Would only fly again if time wasn't a consideration.

flyBe customer review :  13 September 2012 by S Bond    (UK)

SOU-NCL-SOU as a day trip. Both flights left on time and return landed 15 mins early. Both only half full cabin crew efficient and friendly. Price reasonable.

flyBe customer review :  12 September 2012 by P Bea    (UK)

I have flown with Flybe a lot in the last couple of years, but the last few months have been terrible with delays and cancellations abounding. Everything said on here about late information and delays extended by hours 5 minutes before an anticipated departure time is true. My last two trips involved more than 10 hours of delays. Airside information and customer service is awful. The cabin crew are thorough though and generally friendly. If you are flying to the Channel Islands, try Blue Islands. Old planes, but flexible all inclusive tickets - pilots all competent and delays are rare; more often you will arrive a few minutes early. For other domestic flights, BA have it - even if it does mean going via Heathrow.

flyBe customer review :  12 September 2012 by D Clark    (UK)

BE862 MAN-SOU cancelled this morning (11 Sep) yet again. Why were all the passengers sent to the gate and left for over an hour with absolutely nothing announced on the PA. We eventually found out the flight was cancelled when someone noticed the "cancelled" message on the main departure board. Conveniently they had enough seats on the next flight, no good for me as I'd missed my mtg. "Yes Sir, you can have a refund - minus the taxes though", as the flight hadn't departed why should I pay taxes? You can of course claim a taxes refund but subject to a £25 administration charge!

flyBe customer review :  10 September 2012 by P Ameil    (UK)

Flew (for the 1st time) with Flybe from Manchester to Belfast City (03/09/12) and return (07/09/12). Paid just under £70.00 return which included advanced seat selection. Both flights on time, aircraft clean and cabin crew friendly. Going by this, I would certainly consider flying with them again!

flyBe customer review :  10 September 2012 by Robert Allen    (France)

Flew Avignon to Exeter and returned four days later. Outgoing flight on time. Return flight delayed by half an hour due to fog earlier in the day at Exeter resulting in a back-up. Most of the delay was made up. Cabin crew efficient and pleasant. Will fly again with this company.

flyBe customer review :  7 September 2012 by J Tydeman    (UK)

Flew to Edinburgh from Southampton and back next day. Expensive ticket (as usual), service alright but charged £60 to check in a bag which is daylight robbery. Flybe have an almost complete monopoly on the route network out of Southampton which is very bad for passenger choice and ticket prices. Southampton airport need to work harder to attract airlines offering routes Flybe don't.

flyBe customer review :  7 September 2012 by PJ Mattinsley    (UK)

I have used flyBe several times between Birmingham and Belfast. I haven't experienced any delays, the aircraft have always been clean, the staff (both on the ground and in the air) friendly and helpful. When I needed to change a flight at short notice, this was done easily and at very reasonable cost. Similarly, a typographical error I made on a booking was corrected without fuss or cost. Whilst flyBe is currently the only low-cost carrier on the Birmingham - Belfast City route, that doesn't mean I wouldn't choose them. I have had poor experiences with many other airlines at far greater cost but even then a single bad experience does not make a bad airline. I would recommend flyBe based on several flawless flights with them.

flyBe customer review :  6 September 2012 by Stephen D'Arcy    (Belgium)

Brussels - Manchester - Brussels: out on 10/8/12, back on 26/8/12. Both flights on-time in Dash-Embraer planes (2x 2 seating - maybe 100 seats). Neither flight was full. Service good, in-flight magazine good. FlyBe have now decided to stop flying this route so in future my options are Brussels Airlines (no charge for hold baggage) or Ryanair from Brussels Charleroi (who do charge for hold baggage). Another carrier on the Brussels Zaventem - Manchester route (Aer Lingus? Lufthansa?) would be welcome.

flyBe customer review :  4 September 2012 by Simon McKenzie    (UK)

Manchester to Southampton 31 August 2012 - flight BE864. I had a cruise booked from Southampton on the 31st August. We booked seats on the 10.45 flight from Manchester, which would give use plenty of time to get the cruise. The first indication that something was wrong was at about 10.00 when the departure board detailed 'More info at 11.00', as 11.00 approached this was changed to 'More info at 11.30' then at 11.30 a departure time of 14.30 was given on the departure board, this would have meant that we could just about make it to the cruise terminal in time. Alas this departure time crept ever further forward until reaching 15.35, which ‘surprise, surprise’ was the time of a second Flybe flight to Southampton and which was cancelled earlier. Now call me cynical but it would appear that the two flights were rolled into one with the passengers being treated as numbers on seats and nothing more. It was more than likely known by Flybe that the departure time was always going to be 15:35 but they chose not to let the passengers know this. Yes thanks to Flybe we missed the cruise but we have learned not to use this particular airline again.

flyBe customer review :  30 August 2012 by C Lyall    (UK)

Flybe have a monopoly from Glasgow to Southampton and their fares are 36% higher than BE Glasgow to Heathrow. Also in a period of three days they increase their fares for the same flights by approx 11% for no obvious reason. Its high time there was a bit of competition on this route and possible others In their smaller planes there is inadequate cabin locker space to stow a bag which can pass the strict measurement.

flyBe customer review :  29 August 2012 by Alistair Kerr    (UK)

To Belfast from Glasgow on Monday 20th, returning on Thursday 23rd August 2012, I was not impressed, to say the least. My original flight (BE134, due to leave Glasgow at 14.15) was cancelled, and replaced with BE130 – not leaving until 17.20). Arriving at Glasgow airport on 20th, we checked-in and waited for our flight. Due to leave at 17.20, delayed until 18.30. Going back on the Thursday was even worse. We left plenty of time to get to the airport (flight BE133, leaving at 13.00). At 13.00 informed the flight was delayed due to some unknown and unexplained technical fault, and we would get more information at 14.00. At 14.00 a very brief announcement was made over the airport public address system that “the flight has been cancelled and travellers are requested to reclaim their baggage and report to the Flybe desk”. We were shunted from pillar to post. Eventually, we reclaimed our luggage and waited in a long queue at the Flybe desk. We were luckily given 2 seats on the next Glasgow flight (BE129 due to leave at 16.10) and a paltry £5 food voucher! Having to go through airport security a second time was also more than a little trying. Flight BE129 eventually left Belfast at 14.20. I will certainly not be using Flybe again in the future.

flyBe customer review :  29 August 2012 by Colin Pay    (UK)

AMS-SOU. Flight on time, seating and leg room fine for short journey. We did not pay for any "extras".

flyBe customer review :  29 August 2012 by K Thomson    (UK)

Travelled from Donegal to Glasgow today and was great! Check in very smooth and staff nice! We boarded early and took off early which meant we got into Glasgow much earlier than planned. Also provided with free tea/coffee/juice/biscuits on board which last year on AirArran we had to pay for! Great for the price as we got 20kg luggage allowance and would definitely fly again with them!