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Ethiopian Airlines Passenger Reviews and Ethiopian Airlines Customer Trip Reports



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Ethiopian Airlines Customer review :  11 April 2014 by Bjornar Sabjornsen (Norway)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-ADD-MBA. Suddenly got an sms 5 days before that said 'your flight has been rescheduled' to the day after, no further explanation or apologies. This of course affected my connecting flights, plans and other bookings. After I contacted them, they did offer me the chance to cancel the flight and then offered me an apology for the inconvenience caused. Also travelled with them once before from NBO-ADD-NBO. where it was a basic flight experience and other than a bumpy landing nothing to note.



Ethiopian Airlines Customer review :  3 April 2014 by Charlotte Larsen (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My flight was meant to leave Nairobi at 5.40am and go via Ethiopia and on to London Heathrow. The flight from Nairobi to Addis was delayed by an hour and we sat on the runway waiting to take-off, I had also been told that my connecting flight to London was delayed by 2 hours so at least I wasn't going to miss that. Landed in Addis and my second flight was still 2 hours delayed, it was mayhem at the gate, long queues at various desks and no instructions or announcements whatsoever to guide us. They gave me a new boarding pass, I was now sitting right at the back in the middle, not by the window as requested with my previous boarding pass. The lady next to me then said 'Are you getting off in Frankfurt or going straight to London?'. I was shocked, this was meant to be a direct flight to London and no one had told us that we were now going through Frankfurt (to drop off people whose flights were cancelled the day before apparently). Landed in Frankfurt and let some people off, all the rest of us going straight to London had to sit in the aeroplane for almost 2 hours waiting to take-off again! Landed in London at 6.30pm, our bags didn't come out onto the carousel for over an hour. I went through arrivals at 8pm! So what was meant to be an 11 hour journey was 16 hours. Never again will I fly Ethiopian airlines.



Ethiopian Airlines Customer review :  1 April 2014 by M West (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-ADD-(JRO)-MBA. Although the handling agent at Heathrow (Dnata) is clearly disinterested in giving any kind of customer service (opened check-in late, very unprofessional in the way they spoke to passengers, not dressed appropriately in uniform, did not open Cloud Nine desk on time), this is not reflected in the attitude of the ET staff which was excellent throughout. We were made to feel very welcome onboard and the service was above a number of European airlines I have traveled recently on long-haul flights. There was a choice of meal in economy with wine or spirits. The service was generous and always available. If you wanted more you were made to feel welcome in the galley where you would be offered another drink etc. Special interest was the way the crew dealt with a passenger with disabilities. The adult passenger (who was being cared for by a family member) became quite agitated and at other times excited while on the flight. The crew were gentle and kind, even giving the passengers some 'space' in the galley out of sight of others to re-group and calm down. IFE is on demand and there is plenty to choose from. Addis is not the best airport on earth with little to do however it beats other African hubs hands-down. No good restaurants to speak of and no lounge access to any card holders. An extra (unscheduled) stop was put upon us out of ADD. The onward flight also had good snacks and drinks although it was short and again a helpful and well presented crew. ET was a nice surprise and I will book with them again.



Ethiopian Airlines Customer review :  24 March 2014 by John Charlesworth (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Nairobi to London. First leg in new 787 which was a joy to be in, quiet, airy and smooth with great views if you have a window seat. Choice of wine excellent and service superb. Second leg in older 777 still very comfortable, seat extended enough to allow me to sleep without waking for a 6 hours. I have not used ET for about 5 years and their business class has come on leaps and bounds since then - more comfortable seats and better wine than a flight in business with Lufthansa to Chicago 4 weeks ago! The downside is the stopover in Addis. Addis Ababa airport really is not a great place to spend time and the business lounge certainly not up to European standards. With 5.5 hours between flights I had decided to get a transit visa and eat in town therefore I can't comment on the food served on board. Also I prefer to read rather than watch films so can't comment on the IFE. To conclude, I have to be in Addis in about 8 weeks and will be delighted to use Ethiopian for this trip.



Ethiopian Airlines Customer review :  21 March 2014 by John Manuel (Canada)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew on flight ET 811 from Addis Ababa to Entebbe on January 30. It was very frustrating. We were to fly at 10.55am but after several delays we lifted off at 8.45pm. The most frustrating aspect was there was no one in authority who could tell us what was happening or when we would actually fly. It appeared that airline employees were avoiding us as they knew we were getting frustrated and they had no good information. Occasionally one of the passengers would find an airline employee who would give them information which was always contradictory and always wrong. If there is an alternative I will not fly Ethiopian Airlines again!



Ethiopian Airlines Customer review :  14 March 2014 by Mathew Mashamba (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ET 700, Heathrow London, 1st March 2014 to Addis Ababa. Addis Ababa, 2nd March 2014 to Harare. Return from Harare on 11th March 2014 to Addis Ababa. Addis Ababa on 12 March 2014 to London Heathrow. Most friendly check-in and cabin crews. Very good check-in and baggage handling process. Ethiopian is very good on keeping time, very comfortable airline especially their Dreamliners.



Ethiopian Airlines Customer review :  12 March 2014 by Jansen Van Rensburg (South Africa)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Been flying to SA and back to Bamako for almost 4 years now, Ethiopain Airline is the most comfortable and relaxing airline we have tried, especially the 777 and 787 from Addis to JNB.



Ethiopian Airlines Customer review :  6 March 2014 by H Blumenthal (France)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BZV-ADD and a few days later ADD-CDG: I hadn't flown ET since they joined Star Alliance so I was pretty excited thinking they would now be at international standards. Well it is the exact contrary. Terrible experience on both flights from one end to the other, even business with my Gold Star card. First if there is a lot of leg room the seat is terribly uncomfortable and old. Reminds me of seats 30 years ago. Cabin attendants gave no attention to passengers, food was horrible, entertainment even worse. The worst is that the cabin and the seats were truly dirty.



Ethiopian Airlines Customer review :  26 February 2014 by Anders Pedersen (Denmark)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-ADD-NBO, Feb 2014. Boeing 777-200 and 737, respectively. Ethiopian regional flights are at times problematic due to delays and deviating routings. This trip was delayed 1 hour from JNB. It had a previously un-announced deroute to ZNB where we had to pick up 100+ pax which had been waiting for ET for >5 hours. Thus they were hungry and angry. So were the pax from JNB, so the situation became unfriendly and space was cramped. From ZNB ET had run out of food. Drinks provided. In JNB I was promised a hotel voucher at check in, at gate, at aircraft, but it never came. The following morning ET801 ADD-NBO had a 4 hour delay! This is 2-3 times the flight duration and unacceptable. Reason given was aircraft service check. I assume they have too few aircraft's and it affects precision and operations terribly. Hot lunch was given in Addis in the waiting time that part functioned well (though basically only 1 option of food, it was very tasty). On the plus side are the competitive prices, but prices are on a stiff rise. If you have flexible time and do not expect a lot ET can be a pleasant surprise: ETs force is the many newer aircrafts, the good service onboard, the long duration of service onboard (from 10 minutes after take-off up till 10 minutes before landing). On regional sectors there are 4 options of hot food in economy and drinks flow. Special meals could be ordered and were on board but not always given out due to lack of staff follow up and due to peoples change of seating. FA's are young and co-operative. Call buttons rarely responded to, but there are plenty of FAs. Transfer and hotel provided in Addis functioned perfectly. The de-routed flight JNB- ADD was announced by email (but after the flight took off). ET are trying, but still not there.



Ethiopian Airlines Customer review :  25 February 2014 by Michael Dagmawi (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First flight from IAD-ADD on 777-200lr was horrible, the cabin felt like everyone was stuffed into economy class with stenches circulating around the cabin and the flight attendants had attitudes as if they don't care. Second flight was better on 787-Dreamliner to Frankfurt and the cabin felt more comfortable and a little more spacious. The food onboard was pretty good on both flights but FA's need to be a bit more enthusiastic. Would rather fly Lufthansa where FA's are nicer, and seats and cabin are more comfortable especially for long haul flights.



Ethiopian Airlines Customer review :  25 February 2014 by E Capemarsh (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Heathrow, UK to Entebbe, Uganda, return via Addis Ababa, Ethiopia and Kigali, Rwanda. I left on 16 Feb and returned on 20th Feb 2014. Flight numbers ET701, ET811, ET821, and ET710. A decent long haul flight, brand new aeroplane, good food, plenty to drink, good entertainment and attentive air hosts. Not the best I've ever flown with, but by no means the worst.



Ethiopian Airlines Customer review :  25 February 2014 by Jeevan Hemalatha Thimmappa (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ET-905, ET-688. 16 and 17 Jan 2014. I liked the service, the air hostesses are very good at what they do. The food served was good as well. However, the aircraft was a bit old, so seat comfort and the Inflight entertainment needs to be improved. Baggage handling by the airline is some what iffy most of the time.



Ethiopian Airlines Customer review :  20 February 2014 by Oelkers Stephan (Germany)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took a flight from Abuja to Addis which was fine. Staff very friendly, plane in a reasonably good condition, schedule was great. Arriving in Addis the Airport is just outdated, but once can mange this. Going to the next flight to Dubai and it happened. Boarded the plane, waiting for 2 hours and then change of Aircraft due to engine issues. Consequently we arrive 3 hours late in Dubai and I missed my connection. I am surprised that an airline with brand new aircraft's (787 Dreamliner), quite good and friendly staff is able to upset travelers by not being able to stick to a schedule. Since its not the first time I am not pleased and would try to avoid Ethiopian in future.



Ethiopian Airlines Customer review :  20 February 2014 by M Chavez (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-ADD-FRA on their 787. Flying the Dreamliner is always a great experience for me and ET didn't disappoint. Only issue is the seats don't have too much storage space and are not true lie flat. Put a book in the little nook by the seat and when I woke up, the book was under the seat. Had to lift out cushions to reach it because of the shell. Service was good. Food was good as well.



Ethiopian Airlines Customer review :  17 February 2014 by M Rajeev (India)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Mumbai to Lagos and back on Ethiopian. First leg of return leg (Lagos to Addis) was in a 777-200 but the individual TV screens were not working. With a stopover at Addis for only 30 min, the airline handled baggage transfer quite efficiently. In the second leg (Addis to Mumbai), aircraft was suddenly changed from a planned 777-200 to an old 767-300 without personal Inflight Entertainment. Chaotic for people as seat numbers had to be reworked due to different seating configuration. Time for Star Alliance to step in and fix some basic norms.



Ethiopian Airlines Customer review :  14 February 2014 by Anders Pedersen (Denmark)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NBO-ADD-JNB on February 12 and 13, respectively. All flights on time, FA's active and caring. Almost unlimited drinks and food if requested. Service very good and began 10 min. after takeoff until 10 minutes before touchdown. ET provided unexpectedly hotel in ADD,“Panorama. Transfer to and from hotel were quick and smooth. Drinks and meals also included. Aircraft's were in good condition and clean. Went by Boeing 737-800 and 777-200, respectively. On first leg only offered cold meal. On 2nd leg offered 2 choices of hot meals. Gate-procedures in ADD crowded and very uncomfortable. IFA not a priority neither for me nor the airline.



Ethiopian Airlines Customer review :  13 February 2014 by T Bath (South Africa)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-ADD. This flight was scheduled to depart at 14.20. It left the gate late, taxied out to the runway and then announced a mechanical problem. We sat on the runway for 1.5 hrs. We were then told that we would be disembarked and returned to the terminal. A bus took us to international transfers and dumped us at the entrance. It was now about 17.00. No airline representative was present and after about 40 minutes with no information passed, contract ground staff indicated that we should go to a distant departure gate. No other details were given. Arriving at the gate, there was still no information given but meal vouchers were offered with a promise of new information at some unspecified time. By 20.00, ground staff were as tight-lipped as ever with no apologies and no airline representatives in sight. At this point, I wanted off this flight. I cancelled my flight and went home.



Ethiopian Airlines Customer review :  13 February 2014 by Gulamhusein Adnan (Kenya)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MBA-ADD-BOM-ADD-MBA, B737-800NG - B777-300ER and B777-200LR - B737-800. The outbound flight was ok. The AVOD was not updated, movies were old and had very few options. Food was good. The FA's were very ignorant to calls and behaved like they couldn't hear a thing, also had no smiles on their faces. Inbound flight was ok, same problem with the FA's as the inbound flight. The aircraft was changed from ADD to MBA and had to check in my hand luggage after which I didn't get it in MBA until the next day.



Ethiopian Airlines Customer review :  10 February 2014 by Negede Haile (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-ADD on 9 Jan 2014 - I flew using Business class both directions, the flight takeoff and landing was smooth with new Dreamliner Boeing 787 and the arrival in Addis Ababa was earlier than the expected scheduled time. In my opinion the food quality was nice. In every other category this airline is well above standard. It begins with the crew who provides an excellent customer service experience. The cleanliness of the aircraft was noticeable, the toilets were kept clean and the staff were genuinely friendly on both directions.



Ethiopian Airlines Customer review :  7 February 2014 by Oscar Maldonado (Guatemala)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had used Ethiopian Airlines several times to get to Africa and I used to like the service on board, and usually connections at their Addis Ababa hub. However, the ground service is very poor and unfriendly, and seat selection is not respected as they keep changing aircraft types and configurations. Today I had finished a trip: Ground staff were in both ways the most unfriendly people I have seen (particularly in London and Pointe Noire, Congo). My flights were delayed risking missing my connections, my seat choice was never respected and the interior of the planes was particularly dirty. They added stops (my flight from Pointe Noire made a stop in Libreville, adding flight time and shortening connection time. Will never use this airline again.



Ethiopian Airlines Customer review :  28 January 2014 by Jaime Jaramillo (Colombia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travel in December 2013 in Nairobi via Addis Abba to Zanzibar route, the first full flight a 767 old, narrow seats, but friendly staff and good food service. The transit in Addis Abba was fast. Flight Nairobi to Zanzibar via Dar es Salaam: left on time, good food and friendly assistance. A good experience.



Ethiopian Airlines Customer review :  25 January 2014 by J Lei (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Washington to Addis and back in January 2014. This was my second time on Ethiopian and I thought it was significantly worse than my previous trip 2 years ago. In both directions, my headset worked in only one ear, so it was almost impossible to watch movies. In both directions, by my arrival the cabin and restrooms were absolutely filthy, I assume there weren't enough flight attendants to keep up with the trash. On the way back, in addition to the headset being broken, my touch screen didn't work, and the pocket on the front of the seat broke. The food is mediocre. The Addis airport is chaos as always, the check-in wait was extremely long and seemed very disorganized, with people randomly jumping in and out of line and staff abruptly leaving their posts. In addition, it seems ridiculous in this day and age to make a stop in Rome for refuelling, since many airlines fly such long routes without any stops. Combined with the fact that this itinerary was no cheaper (in fact, it was priced slightly higher) than a comparable trip on Emirates, which I expect to have premium service, I won't be taking Ethiopian again.



Ethiopian Airlines Customer review :  16 January 2014 by D Ito (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-ADD-JNB. Planes were 787 and 777 with new seats. USB power plug and personal TV were useful. All flights were on time. Cabin crews were helpful and friendly. Improving points were reservation center staffs and ground handling. I contacted reservation centers in Addis Ababa several times by e-mail with a quick answer. Addis Ababa airport is chaos. I really felt that ground staff tried to take care of passengers, but absolutely too many passengers for the number of staff. Security control line at gates was so long. more than 30min waiting. After security control, nothing at gates except WC.



Ethiopian Airlines Customer review :  10 January 2014 by G Lobo (Brazil)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Rome-Addis-Maputo and back. I can say that it is a good rtip considering the price differential. The flights left near the schedule (not greater than 15 minutes late), the food was great (truly Ethiopian, I thought it great), and staff polite. What I really disliked was the space between the seats, tighter than usual with a poor maintenance service and poor entertainment options, not user friendly at all. Long story short, my impression was positive. The company can improve a lot its service but it is an interesting alternative for those who want to save money flying. Do not expect luxury, great movies or French food on the menu.



Ethiopian Airlines Customer review :  9 January 2014 by T Giwa (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Harare - London via Addis with a 10 hour stop over, with 2 children 5 and 7 years. The plane went through Lusaka and on 2 occasions my children were turned away from the toilets as the plane was fuelling, in the end I just had to barge into the loo with my youngest. On arrival in Addis we waited for over an hour before we were given vouchers for Beshale hotel. The next days flight on the London leg didn't leave on time and the sticker system was pointless as those of us at the back did not hear or understand what the crew were saying.



Ethiopian Airlines Customer review :  7 January 2014 by W du Plessis (South Africa)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Johannesburg to Bangkok via Addis and back. Check in: Slow and farcical - both in Johannesburg and Bangkok. Slow system. Automatically change seats booked on internet. No system in Addis. You queue for about an hour to get a sticker of a certain colour according to which you board, but when you board, everyone boards. Planes: Ethiopian brags hugely about its new fleet. The plane from Johannesburg to Addis may have been newish, but the floors were dirty, the trays had old food on them, the individual TV screens scratched and its sound appalling. The flight from Addis to Bangkok was on a very old plane. No individual TV screens, massively uncomfortable seats. I was shocked that such a plane is still used. Hub: The Bole International Airport in Addis is supposed to be a hub, but it is a mere shell. Three restrooms serve it, there are no lounges (just Ethiopian Airlines related), not enough seats. Staff: Some rude. Verdict: it is an insult to Star Alliance. Avoid it at all costs.



Ethiopian Airlines Customer review :  7 January 2014 by Jeff Davies (South Africa)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew Ethiopian on our honeymoon. When I booked the flight I noticed the short connection time in Addis Ababa and queried this with Ethiopian. I was assured that it would not be a problem. On flight day our flight leaving Johannesburg was late and therefore we missed out connection. When we arrived we were told to join a mob of about 80 other people that had also missed connections. Our flight only flew once a day so we were put in a hotel and given a transit visa. Not ideal for first night of honeymoon. As a result of the 24 hour delay we missed another flight that we had to rebook out of our own pocket. All those that were delayed in Addis were promised a USD300 compensation voucher. There was about 30 of us waiting for compensation as we were boarding the airplane to Mumbai. The Ethiopian staff disappeared and came back with vouchers for some customers. They then left and returned with some more vouchers. We were then boarded and again more customers received vouchers. At this point I was personally promised that they were coming back with a voucher for myself. They didn't come back before the plane took off. At the time I was just relieved to be on our way to our destination, but you can understand that I'm not happy about some customers receiving compensation and me and my wife not receiving. When we arrived in Mumbai that had also lost our bags. We are back home and don't intend to fly Ethiopian ever again. Overall, the worst flying experience I've ever had.



Ethiopian Airlines Customer review :  6 January 2014 by J Bouwer (South Africa)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from ADD to BKK, no inflight entertainment, not even headphones. Seat cushion was totally detached with upholstery torn. Aircraft was tattered and filthy. The flight back was cancelled due to mechanical failure on the aircraft, NO Ethiopian Airline representatives on Bangkok airport. No communication or explanation from the airline for hours. More than twelve hours have passed with no status update. Avoid this airline at all costs.



Ethiopian Airlines Customer review :  6 January 2014 by Romanth Waghmarae (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto - Addis - Nairobi and back. Flights were good. Food was also good. Entertainment was poor as there was no change on flight back (2014). The outbound flights were in 2013 (Dec) - I expected a completely new set of movies etc.. One word of caution the flight from Addis to Nairobi was on a very old 777 (broken trays and seat backs).



Ethiopian Airlines Customer review :  3 January 2014 by Panchal Manoj (Kenya)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled Kenya to India. Flight from Nairobi to Addi Abbas was behind schedule. Onboard the flight it was very warm and uncomfortable, people were using papers to fan themselves. No good food or entertainment. Flight from Addi Abbas to Mumbai had similar problems. When coming back from Mumbai to Addi Abbas everything was excellent.






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