Ethiopian Airlines Passenger Reviews and Ethiopian Airlines Customer Trip Reports

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Flying on a 737-700 for 5 hours to SA was not a pleasant experience, 118 people crammed in an air taxi does not resemble a "Spirit of Africa". The worst is however that you have a captive market as there is no other alternative to Addis Ababa - a pity.

Paris to Zanzibar with a connection in Addis Abada (Economy). Nights flights both ways. Average experience: flights on time, flight attendants quite friendly and helpful, lounge at T1 in Addis doesn't really deserve its name, but free wifi everywhere, T2 is much better, but very crowded. Food onboard was average - nothing special. Equipment onboard quite old and should be renovated. Zanzibar-Addis, had a stop at Dar El Salam for 1hr, the temperature was like being in a sauna. TV screens and the choice of movies very poor.

We were booked on a flight that never existed, flights were up to 1.5 hours earlier than times provided by ET, luggage delivered to wrong terminal but nobody would go outside to collect it because it was raining - everything was soaked through. ET and other reps could not say if planes had landed or not at T1 and was laughed at when asked for help. Flight attendants never address people out of their seats, kept shaking me awake on overnight flights for food service even after I put my sleep mask on. Honestly, when issues are brought to the attention of an ET rep, they genuinely don't seem to care. And they really don't care about competition. I will never fly them again.

Sheba miles redemption Business Class ticket Guangzhou-Bangkok. At the airport told flight was going direct from to Addis to Guangzhou, and I would have to travel 4 days later. I explained this was not acceptable - I had a connecting flight from BKK the following day, and a hotel booking in BKK. After some time, and genuine effort from ground staff, was rebooked on China Southern flight the next morning (in business class). Agree with other comments that ET has no place in Star Alliance. Only worth considering if your plans are very flexible.

FRA-ADD-MBA return in economy. Mixed experience. FRA-ADD not too bad. Lounge at T1 in ADD barely deserves it name. T2 better, but crowded. Bad Internet access. Flight attendants not very friendly. The tapes that fixed some overhead compartments, curtains etc on 767 were already faded. All flights pretty much on time.

Flew on points from Hong Kong to Bangkok (first leg of their flight to Addis) in business class. The upholstery was threadbare, the console in the armrest was broken, the footrest fell off when I adjusted it and the video monitor was unwatchable. The plane was half empty so there were plenty of flight attendants but after the meal was served they disappeared. How they obtained Star Alliance status is a mystery.

London to Addis and internal flight to Dire Dawa. A mixed experience. The London to Addis return flight was ok. It flew near enough on time. The 767's are a little old and tired, but no worse than on BA. Not much recline on the seats. The staff were good and the food looked reasonable. The local flight was on a fairly modern Bombadier Q400. Both outbound and return flights were delayed.

I flew from Accra to Addis Ababa and on to Brussels. The food wasn't special, but the service was friendly. Overall not bad quality for the price paid. I will fly them again.

Mombasa-Addis-Heathrow. Like two separate airlines, one excellent, the other best avoided. MBA-ADD in a 737, offered great seats, average snack, charming crew. In ADD, separate van as promised took J class pax to terminal. Cloud 9 lounge is huge but stuffy and overcrowded. Worst boarding procedure I've experienced, all pax at gate before time but staff created chaos. Awful old 767 to London - like stepping back into the 80s. Two seats I tried were broken, no proper IFE, ancient central TV monitor, woken for identical snack as on local Mombasa flight, refused it, unable to understand FA's English. Crew charming but looked slightly embarrassed by it all.

DC to Addis return. Also took some domestic flights as well. Inflight entertainment was good and leg room not bad given to my height. Food was edible and we had several meals. Crew members were very nice and quick to answer call lights. Our domestic flights were very good compared to domestic flights in the US. Food was good and price very reasonable. ET needs lots of improvements when it comes to customer service.

Dubai-Addis Ababa-Johannesburg return. Flights on time. Planes from and to Dubai were modern 777 with excellent inflight entertainment on individual screens. Plane from Addis to Joburg return were old 767 with no AVOD. Food good from Dubai and Johannesburg and poor quality for flights originating in Addis.

This past week, flying Addis to Washington DC, our 17 hour scheduled flight turned into a 30-hour nightmare. Communication from the cockpit was nearly non-existent. They ran out of drinks and the toilets were filthy. Our delay included 3 hours on the tarmac in Naples (with no exit) and 9 hours on the tarmac in Rome waiting for fuel. At no time during the excessive delay were we offered a chance to exit the plane. We missed our connecting flight(s) home.

Flew Business Class from Kinshasa to Addis Ababa and onto Bangkok. I have had better quality entertainment and food on Economy Flights of other airlines. The inflight entertainment was a shared TV and showed one awful movie. On my flight to Bangkok, which was an 8 hour flight, we had one awful meal in total and even though we arrived at 8 in the morning we got no breakfast, not even a cup of tea/coffee! It's very unfortunate that I have to return back using the same airline as the ticket has already been purchased, but I will never use them again.

Johannesburg to Rome. Cabin staff were friendly. Had a 30 minute transfer time and Ethiopian had procedures in place to make sure passengers made it to the next flight. The seats were comfortable and the food good.

PNR-ADD-BOM. Pointe noire to Mumbai via Addis. Wrote to reservations for a special meal request, the reply was prompt and helpful. At Pointe Noire airport requested a window seat, was given aisle seats on both sectors instead. Leg room from PNR-ADD was terrible. I was given a fruit meal which was nothing but an apple and a few slices of watermelon. Some of the cabin crew on this sector was polite but some of them were rude and disinterested. 45-50 mins before landing in ADD, I went to ask for a glass of water. While one of the crew was about to hand over a small bottle of mineral water, she was told off by a colleague and asked to give a glass of water from one of the taps. The inflight magazine was missing from the seat pocket. The flight from ADD-BOM was better. Again I got the requested fruit meal and was identical to the earlier one. This time the aircraft and legroom was much better. Each seat had an inflight magazine, headphones etc. Entertainment was from overhead screens. All flights were more or less on time. I am a frequent flier on ET and their service has remained the same over the years. You can never be sure of consistency, it depends on the cabin crew.

Nairobi-Addis-Delhi. The planes are old and dirty. There was no personal inflight entertainment system on the seats and the common TV had nothing better to show but some boring documentary. Food was terrible but the cabin crew were attentive and polite. Our return flight Delhi to Nairobi was a prop aircraft, very uncomfortable, terrible food.

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