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Ethiopian Airlines passenger reviews, Ethiopian Airlines customer reviews, compare Ethiopian Airlines reviews


ETHIOPIAN AIRLINES

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  Reviews = 44



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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)





ETHIOPIAN AIRLINES review : 30 April 2008 : by S Selam

Customer Rating : 3/5

3 Star Rating

LHR-ADD-LHR. Good with the exception of a very old 757 with an uncomfortable seat and broken armrest. The service on-board was as good as any other reputable carrier. ADD-LHR: same old 757, most check-in staff dreadful & have no clue what customer service means but not all. I did come across to an incredibly smart lady who helped a lot as the flight was overbooked and we happened to be three of the four who did not get a seat on the scheduled flight. I can not see any reason why it takes an Airline three hours to work out their flight is overbooked and relay the information to their passengers. The chap who was claiming to be the man in charge of the check in desks kept on saying he will sort something out & suggested we take a seat. The fact that we had a reconfirmed ticket and a two year old child with us did not make any difference at all. I will give ET the benefit of the doubt this time as it is my national airliner. ET, please note the necessity of upgrading your aircraft to a decent standard is a major issue as most fellow passengers agreed to this.



Ethiopian Airlines - by C van Aardt

12 April 2008  Customer Trip Rating : 1 Star Rating

We booked our tickets on the web. As it was a stop-over flight (get in Addis at 21:00 and leave next day at 11:00) we contacted the Ethiopian office to find out if accommodation will be provided in Addis and is included in the airfare. We were told that this was the case. Upon our arrival we were charged US$20 per person. On my friend's return trip, he was charged US$50 for the exact same hotel! The shuttle to the airport never came, having to walk to the airport and he almost missed his flight. On my return trip, I received a hotel voucher and had to pay nothing. 3 different arrangements to the exact same flight!

Ethiopian Airlines - by Michael Shelton

6 April 2008  Customer Trip Rating : 1 Star Rating

Business class from Dubai to Addis Ababa and on to Lagos. The plane was an older plane, business seats were not much larger than economy. They lost my luggage and that means you can kiss you stuff good-bye and forget any compensation.

Ethiopian Airlines - by R Machell

21 January 2008  Customer Trip Rating : 4 Star Rating

Business Class: Kigali-Addis Ababa-Dubai. Older interior but a very comfortable couple of flights. The flight attendants were extremely pleasant and present in cabin. The meals were decent, I've had better but I've also had much worse. Check in at Kigali was pain free as was disembarkation at Addis and Dubai. In Addis, they had a separate transfer bus for Business Class Passengers and we were in the terminal within 5 minutes of landing. The lounge at Addis was also very pleasant with plenty of food and drink on offer, dim lighting which allowed for a nap, and internet access.

Ethiopian Airlines - by H Jackson

15 January 2008  Customer Trip Rating : 3 Star Rating

TLV-ADD-DLA-return. On time service. Smooth check in. Half empty plane on 1st leg so could stretch out. Entertainment system leaves much to be desired. Decor worn and dated. Staff friendly and helpful. Meals and liquor adequate. Not sure that travelling business class would be worth it. On the whole a decent option but they really could redo interiors on some of their older aircraft. Airport staff can not change your ticket though. That has to be done through the ticket office.

Ethiopian Airlines - by V Subodh

9 January 2008  Customer Trip Rating : 4 Star Rating

JNB-ADD-BOM. JNB-ADD flight 50 mins late, had to catch the connecting flight to Bombay within 40 mins. ET made an arrangement for not missing the connecting flight and was relieved after boarding into ADD-BOM flight. Food good, good supply of drinks, overall nice experience. Need to work on Entertainment.

Ethiopian Airlines - by N Crawford

4 January 2008  Customer Trip Rating : 4 Star Rating

London Heathrow to Kigali via Addis Ababa. The decor in most of the planes is a little tired, although the plane from Addis to Heathrow on the return leg was modern - service and food were excellent. My economy class flight with Ethiopian was around £200 cheaper than the nearest non- African competitor, KLM, and I find it very hard to believe that it would have been worth me paying extra to travel with a non-African airline. An added bonus for me as someone who has had their luggage not arrive with 3 different airlines previously, on return to Heathrow my bags arrived within 5 minutes of reaching the carousel. I would definitely recommend Ethiopian as a great way of getting to Africa.

Ethiopian Airlines - by Colin Cowley

1 January 2008  Customer Trip Rating : 1 Star Rating

We paid for our tickets 5 months in advance through E Bookers, London-JNB, and found out later that it was not the cheapest option, Ethiopian Airlines changed our flight details 3 times as well as added an extra stop over and 5hrs to the return trip that they would not change and we could not get a refund. The system was down at check in and chaos, inflight entertainment was poor and all our luggage has been lost. 24hrs later and nobody can tell us where they are and I have been waiting 45 min on their help line. I will never fly Ethiopian airlines again.

Ethiopian Airlines - by Christoph Blaschke

4 November 2007  Customer Trip Rating : 4 Star Rating

FRA-ADD return. At first the direct flight was cancelled and new departure time changed three times on the departing day. With three hours delay, we started to ADD via Stockholm-Arlanda - not really on the way. Fair looking ex Sobelair 767-300 has seen better times - luckily I was upgraded on Cloud Nine because the flight was overbooked. Friendly service with good meals and plenty of space, cabin and restrooms were looking a bit old, poor IFE, no personal screens. Back to FRA was economy on a newer 767-300 : space and meals were okay, leather-seats, restrooms badly maintained, but all in all it was okay. I would take ET again and give maximum three stars.

Ethiopian Airlines - by Joe Shott

30 August 2007  Customer Trip Rating : 4 Star Rating

EBB-ADD-BKK return, Cloud Nine upgrade at airport. The price is worth it ! $1200 return for Cloud Nine (Business class) from Africa to Asia! Lounge in ADD is very nice, similar to that of any Business lounge. Layovers at ADD are lengthy, so this is nice to have. Priority boarding and baggage drop. Friendly staff, full of smiles. Cabin old but clean, neat, and seats lay nearly flat. Food was in good amount and great quality, although served at 1am on the return flight from BKK. Dinner service takes over 1.5 hours -a bit long and late. IFE average to good with some recent movies, but being able to get a full night sleep overnight was a success on these flights. 4/5 stars in my book!

Ethiopian Airlines - by L Mallett

20 May 2007   Customer Trip Rating : n/a

Bangkok to Bamako., I was convinced there was an error with the online pricing - their Business Class was cheaper than -other airlines Economy class options. Although the aircraft were a little old, I have no complaints about the service onboard. Food and Drink was plentiful. Not quite Qatar, Thai or BA business class but at the end of the day all I wanted was a comfortable seat. The staff do make a genuine good effort and that is nice to see nowadays.

Ethiopian Airlines - by D Guiterez
4 April 2007

DXB - LUN was nothing special. I choose to fly ET because the rest of the airlines from DXB were fully booked. Checking in procedures are not followed neither are queues maintained. Baggage allowance on ET is great but people take advantage of this; especially business men and women who carry 20 bags and claim to cover for the extra kilos makes checking in process longer than normal. Cabin Crew are great and polite. Planes - very old and dirty, hot temperature in side, thus making flying very unpleasant especially if one is doing a long trip.

Ethiopian Airlines - by Mark Baughman
20 March 2007

Business Class from Washington, DC to Dubai via Addis. Chose ET because of low fair and somewhat convenient for this particular trip. One will not mistake this for Singapore Air, BA or Emirates, but it was not bad. ET simply does not know how to pamper the way other airlines strive for. All four legs were 767's; three had power ports, so the mediocre IFE wasn't a problem as I had computer with DVD and could work. Planes clean and in as good condition as any 3- or 4-star airline flying to Africa. Seat pitch as large as any non-bed-type seats. Food was consistent, but not exceptional. I ordered one meat dish where the beef was too tough to eat, but otherwise unimaginative menu was acceptable. The flight from IAD to ADD stopped in Rome to change crews and re-supply and the food improved a bit from Rome (certainly the bread was better). Crews were generally attentive, some more than others. Only one chance to get a drink other than during the meal (unless you ask). In two legs the pilot walked through the cabin to greet us. Addis airport was fairly new, very clean and bright and open. Business class lounge spacious and comfortable. Ground staff extgremely nice to all passengers. Boarding in Addis a bit of a scrum, but ET cleverly uses skinny jetway as a way to heard wide mass into single line before taking boarding passes. ADD is not very big, and transfer is extremely easy. However, they did manage to loose our luggage in a 2 hour layover when the bags only had to move 100 yards between planes. Judging by 90 minute wait to get all luggage off plane at IAD, could be that the hold was too full for our bags. Summary based on 1 RT: Great economical Business Class alternative if style doesn't matter as much to you, particularly traveling to Africa, especially if you are an experienced business traveler. Bring computer or DVD player if you need to be entertained. Bring snack bars if you get hungry easily and water if you dehydrate easily.

Ethiopian Airlines - by I Lartey
26 January 2007

Passengers hand luggage should be checked. Some passengers carry as much as 4 bags preventing others from getting a place for their bags. I was on the flight from India to Addis on 8th December 2006 and from Addis to Accra on 9th December 2006. I was asking myself why passengers should rush to board. I got to know the answer when I boarded, there was no place for my bag, space under the seat too was occupied by another passengers bag, so had to put it on my lap till I reached. I was asked to wait for a while before giving a seat because my seat was occupied by the cabin crew. The question I asked myself was, dont these people reserve seats for their crew, why should I be asked to wait till others sit before knowing which seat is vacant to be given to me. I reached Accra only to find the zipper of my baggage destroyed and the bag opened. A form was completed by the lady on duty and a copy given to me. I didnt know of the procedure, she only told me to take the bag to the ET office later with the form. I was told no compensation will be given to the few stolen items except for the bag because it was not stated on the form. Why wasnt I told earlier at the Airport? I have been in association with ET for sometime now, most of the reservations we make in our office are by ET, not less than 60 passengers every year and know it to be one of the best airlines but my recent experience have left me with disappointments.

Ethiopian Airlines - by T Darby
27 December 2006

I recently chose to fly Ethiopian with my family to Uganda. Telephone staff were always polite and helpful. However, because of fog at Heathrow and either a lack of training or poor visibility landing instrumentation, the flight was first delayed and eventually cancelled causing a great deal of dissatisfaction amongst the passengers. The biggest problem was lack of hard information and as a consequence there was a great deal of rumour and speculation. When the flight was first put back to 1000 on December 21 we were asked to check in at 0730. We were there but where were the Ethiopian staff? Eventually the flight was cancelled all together at 1400. After a great deal of argument the manager agreed that we were entitled to a full refund and issued a letter of confirmation to those present. How ever trying to get through to the reservations office proved impossible. When you got through you were put into a queue but when you reached the head of the queue nobody answered the phone! Will we get our money back? Only time will tell.

Ethiopian Airlines - by K Berg
12 November 2006

Stockholm-Addis. Good check in with pre selection of seats in Stockholm, good food on the flight to Addis, old plane, to hot temp, dry air in cabin same thing 2 years ago, not possible to adjust seats my own seat and for several passengers. Not much room for legs (I am 185 cm long) difficult to sleep and rest, nice crew but they refuse to hand out the complaining form. Arrived in time in Addis, short waiting time for luggage. Addis-Johannesburg-(Luanda with TAAG) - No plane, delayed more than 3h, missed one important connection in Luanda. Very nice and helpful ET personnel changed my ticket to next day direct to Luanda and gave me transport to Hilton for overnight stay. Addis-Luanda Helpful ET girl in Cloud 9 lounge let me use internet for my delayed Visa, the only working internet at the moment. Flight delayed approx. 1/2 h due to late cargo, Captains word but passengers came onboard very late, living cargo? New plane, nice and helpful crew did not hand over complaining form, I was helped first after contact with leader for cabin crew who respond like a pro. Good food and vine, very narrow seat with room for legs, good movie and music channels.

Ethiopian Airlines - by Achim Keding
2 November 2006

LHR-ADD on an old but safe-looking 757-200, ADD-JRO on a fairly new 737-700. Outbound trip great, both flights a bit late, easy connections in Addis. Was upgraded to Business Class from ADD-JRO; very comfy flight. Return trip ADD-LHR with a stop in Rome on a 757 which didn't make the good appearance as on the outbound flight. Seat cushions loose, dirty carpets. 4 star catering outbound, 2 star on return flight. Entertainment 1 star. Overall good value for money; a lot cheaper than flying KLM to JRO. When the 757s are phased out, an airline to recommend.

Ethiopian Airlines - by H Dalal
23 August 2006

London to Lusaka with my family, boarding all flights it was great to see passengers with children are given priority. The flight was pleasant and cabin crew friendly, food and wine was nice, we arrived at Addis on time but had a 6 hour delay for our connecting flight to Lusaka - great start to our holiday sitting at the airport most of the day and another 5 hour flight to Lusaka!!! On our return we had one night stop over arriving back in Addis from Lusaka 5 hour trip but 3 hours waiting to be transferred to a hotel which makes the trip very tiring! I think they need to improve on transit passengers they know which flights they are dealing with and should do so ASAP not keep people waiting for 3 hours late into the night. I was very irate and my young daughter tired too!

Ethiopian Airlines - by O Tefera
29 May 2006

JNB-ADD in business class. The seats in the business class are very old and the leg rest was not functional. The meal was OK but there was no red wine in the flight. In spite of checking for my luggage to be transferred at check-in at JNB, my luggage was left behind. I was on a business trip to Addis and some of the documents were in the luggage left behind. Is it an isolated incident or a norm that you off load luggage when flights are full?

Ethiopian Airlines - by Mustafa Hassanali

15 May 2006

DAR-ADD-LHR returning LGW-ADD-DAR Cloud Nine (equivalent to business class). Had a layover in ADD at the Sheraton and next day a horrible 757 ADD-LHR. The IFE is old, seats are poor and don't lie flat, food was nice. No priorities for business class passengers. Our luggage was last to arrive in LHR. Return leg, No lounge facilities for Ethiopian at LGW airport. Real disaster. 757 this time around was better to ADD. Good food, below average IFE. Ethiopian needs to work hard to meet customer satisfaction. I didn't feel that I was flying business class.

Ethiopian Airlines - by Markus Keller

18 February 2006

Dar es Salamm - Addis flight. On time departure and arrival. New airplane. Travelling Africa a lot, for me it was a big surprise. Next time I will try on long haul flights also. Addis Ababa airport is new and OK.

Ethiopian Airlines - by Sylvère Mengolo

8 February 2006

Douala-Addis-Cairo flight. We arrived Addis at 11 pm. The connecting fly was at 10 am. It was a good surprise to be taken to a hotel during the transit time. I was used to Kenya Airways who just abandon you at the airport while waiting your connection. The flight was very nice with B737-700 (ADD-CAI-ADD) and B767-300ER (ADD-DLA). Very modern planes, good food, gentle crew. I recommend this airline.

Ethiopian Airlines - by Sibiry Traore

4 June 2005

I agree with the previous opinion that Ethiopian's 757 fleet needs to be reformed. Although these are good, reliable planes their cabins are now sub-standard (no personal videos). On the Bamako route ET alternates 767s and 757s depending on load factor (I suppose). The 767s are generally good, sometimes with personal videos in coach. Food remains well above average in quantity, average or slightly above average in quality. Cabin crew polite and friendly. Flights usually arrive right on time or earlier. However ET needs to consider non-stop flights between Bamako and Addis to stand competition with Kenya Airways who is opening direct service to Bamako and Dakar (KQ512/513) starting July 1st on 73Ws. Otherwise Nairobi will be a quicker connection to East Africa and Asia - and the though track & field rivalry will extend to the air.

Ethiopian Airlines - by David Lloyd-Davies

23 May 2005

Some of their aircraft are quite elderly -specifically the 757s on the LHR-ADD-LHR routes. These do not have personal video screens, even in business class which is quite unusual nowadays. A flight from Hong Kong to Addis in Cloud Nine (business class) was a delight, a brand new aircraft with personal video screen, good food and free-flowing Moet champagne. The business seats do not fully recline but are reasonably comfortable. Sheba Miles is a particularly generous rewards programme, and you can upgrade using relatively few points. ET cabin crew are normally polite and friendly, although female Ethiopian colleagues have told me they are less attentive to African women unfortunately. The ground staff at ADD, especially on the baggage desk, leave a lot to be desired and rather let the airline down.

Ethiopian Airlines - by Meraiah Vitale

11 April 2005

ET from IAD (Washington DC) to Addis Ababa and then onward to Accra. The flight was a joy. Service was amazing. On the negative side the check in was slow and security lines were long. Unlike some airlines ET boards business class last and that was unusual. Since then I have flown them several times between Accra and Addis Ababa and the latest out of Frankfurt. The IFE on the 767 varies depending on the aircraft some have PTVs some do not. Check in is great in Addis Ababa. Food is generally great however, I have had one meal that was less then par out of Addis.

Ethiopian Airlines - by Bill Laing

25 January 2005

I recently had the extreme misfortune to travel from Dubai to Lagos on Ethiopian Airlines. My heart sank as I approached check in to see that most of the other passengers were Nigerians determined to take as much baggage as possible with them. The "bags" were more like bales and each had about two or three and some passengers had many more. I had one small bag. After check in in which took two hours I observed that these same passengers were now hell bent on buying as much duty free as possible. The result was a severe lack of space for hand baggage and this actually caused a fight in the cabin. On arrival at Lagos I stood for two hours at baggage claim watching endless "bales" being offloaded, only to discover that my one small bag was missing. It took five days and several visits to Lagos airport to recover my bag. On one occasion the baggage clerk said he "was too tired to look for my bag, and could I come back tomorrow".

Ethiopian Airlines - by Peter Phillips

24 November 2004

757 from LHR to ADD return in November 2004. The flights were on time, the crew friendly & courteous and the food really good. The inflight entertainment was the same in and out and viewed on a screen in the aisle. As one leg was overnight, this was not a problem as the seating was comfortable and easy to sleep in.

Ethiopian Airlines - by Amadou Sow

23 October 2004

I recently flew Ethiopian Airlines in Business Class between Frankfurt and Addis Ababa on a B 767-300. On the FRA-ADD leg the aircraft was new and the seats were rather comfortable, with a fairly good entertainment system. On the return leg, the aircraft was a little older and had no PTV. The cabin crew was charming, friendly and efficient on both legs. Some improvements are needed in two areas : boarding procedures at ADD airport and quality of the food. Furthermore, both flights departed 90 mins late, but passengers were informed on both occasions. One big plus is that the baggage allowance is a whooping 50 kg!

Ethiopian Airlines - by Tazabi Mengedegna

8 October 2004

Has very good service but from time to time it looks declining on the routes LHR-ADD- LHR, the seats in the Boeing 757 are one of the worst and sub-standard as compare to other Airlines. I hope the officials will take action and replace at least with a better seating facility or better aircraft.

Ethiopian Airlines - by Ike Obihara

6 October 2004

I have flown Ethiopian Airlines several times from Lagos to Johannesburg and prefer it above other airlines. In flight service is excellent, ground service is good, but they need to automate the check in procedure in Lagos with scanners and other time saving equipment to speed up the procedure (but everything in Lagos is slow). I wish they would add real Ethiopian coffee to the menu and have Ethiopian Ground Coffee (Abyssinia Gold) on duty free sale in flight.

Ethiopian Airlines - by Sibiry Traore

2 September 2004

I recently flew economy on Ethiopian from Bamako, Mali to Arusha, Tanzania. Overall it was a very good experience: warm and dedicated crew, pilots that care about passengers communicating regularly from the flight deck, enjoyable and abundant food, well-maintained planes and timeliness. On the onward leg from BKO to ADD we were served 1 full breakfast and 1 excellent lunch. The plane was a neat 763. Only fault I could find was the lack of contrast on central video screens. In-flight entertainment program is of fair quality. During transit time ET gave us vouchers for dinner at Addis airport - excellent food again, with different Ethiopian dishes. Another complete dinner was served between Addis and Kilimanjaro (JRO) onboard a brand new 73W. Return trip was a bit longer with stopovers in Nairobi, then Douala and Accra with an older 757 on the ADD-BKO leg, but food was again above average and crew showed us a high level of professionalism handling excess cabin luggage on a packed flight. ET takes security very seriously. Given the scarcity of direct flights between East and West Africa, and with the quick overnight connections in Addis I highly recommend flying ET. I subscribed to the ShebaMiles program and will fly ET from Bamako to India soon - at a lower cost, quicker and with better service than with other carriers.

Ethiopian Airlines - by Sinidu Kassaye

18 May 2004

I travel very often on ET specially between Dubai and Addis. I find the in flight service very nice and the staff very friendly. The flight usually leaves and arrives on schedule but there is a part I wish they could improve. Some of ET ground staff at Dubai airport are disappointment and I hope some action is taken to improve that. And I wish there was a flight between Istanbul and Addis!

Ethiopian Airlines - by  Amadou Sow

9 January 2004

Ethiopian Airlines from Frankfurt to Addis Ababa in Business Class. The food was not very good and the entertainment system non-existent. However, the flight attendants were friendly and seats wide and comfortable. Flights on time and, for the return leg, the aircraft was brand new.

Ethiopian Airlines - by  Gary Gonete

3 December 2003

I recently flew with Ethiopian Airlines roundtrip with my family from Newark to Addis Ababa and back. The service was great and flight attendants are friendly and serve food every 4 to 5 hours. The flight arrived at it's destination on time. I used to fly Lufthansa from Dallas to Addis Ababa, sit over 8 hours in European airports. Ethiopian spends only 55 to 60 minutes for refueling and changing crew members on it's American route via Rome Italy.

Ethiopian Airlines - by Pam deLargy

20 October 2003

ET is best option for inter-African travel and the flight Newark to Addis is a great addition, allowing one to avoid the European flight changes. The ET magazine Salamta is one of the nicest  airline magazines - worth saving and taking home. Unlike many airline magazines which seem to be pitched only to businessmen, this one has good photography, interesting historical information, articles on things other than the latest powerpoint projectors!

Ethiopian Airlines - by Eyob Isaac

8 October 2003

I recently flew with Ethiopian Airlines roundtrip from Newark to Addis Ababa and back. The service was great and flight attendants are friendly. The flight arrived at it's destination on time. Ethiopian Airlines saved me some five hours, than other airlines who use to sit me in European airports for five long hours. Ethiopian spends only 50 minutes for refueling and changing crew members on it's American route in Europe (Rome).

Ethiopian Airlines - by S Marcos

10 August 2003

I would NOT recommend Ethiopian Airlines from Newark to Addis, especially in the summer months. The flights are filled to the brim, the passengers are a bit on the difficult side, and this results in tardiness, luggage problems, etc. Also, they've significantly reduced the seat pitch on these planes.

Ethiopian Airlines - by Y Trinath

25 February 2003

I travelled Ethiopian airlines from Addis Ababa to Dubai. I feel this is one of the unsung airlines of Africa with top level service. The service is excellent even in Economy. The staff are efficient. There is no choice of airlines at the moment to fly to Addis Ababa. Having flown top airlines of the world I will fly Ethiopian when there is choice. 

Ethiopian Airlines - by Azuma Okwareke Kalu

3 January 2003

I travelled with Ethiopian Airline from Nigeria to China and had a taste of African hospitality. I recommend the airline to anyone flying from Africa who wants to have a last taste of African hospitality before arriving your destination.

Ethiopian Airlines - by Azeb Mulat

26 November 2002

I used to fly Lufthansa from Washington DC to Addis Ababa, and in 1999 I discovered Ethiopian airlines and I fly only Ethiopian now. The food is great, service is the best I have experienced. With the upcoming new airport in Addis, Ethiopian Airlines is a world class airline. I recommend Ethiopian airlines from and to Africa.

Ethiopian Airlines - by Eyob Isaac

11 July 2002

I recently traveled with Ethiopian to Beijing, China. Service is excellent, flight attendants are attentive and friendly that they make such a long trip an enjoying experience. I will recommend Ethiopian to everyone flying to and from Africa.

Ethiopian Airlines - by P de Oliveira

02 June 2002

I travelled with Ethiopian recently from London to Lilongwe; Malawi. Whilst the stopovers in both Athens and Entebbe were inconvenient, airside service was superb. Ethiopian made a concerted effort to keep everyone happy. I found the menu's unusual and quite tasty. Always fresh, the only comment I have is that they really should work on the freshness of their bread. As for punctuality they were excellent, we arrived 15 minutes early at each point. This in addition to their very courteous staff made my flights with ET very enjoyable. I would recommend them to anyone.

Ethiopian Airlines - by H Kedem

19  February 2002

I recently travelled to Ethiopia to visit family and friends. I have to say that Ethiopian Airlines was one of the best airlines I have travelled on. The food was excellent and the cabin crew have a genuine friendliness.

Ethiopian Airlines - by Andrew Frowd

18 November 2001

I travel regularly between Accra and Addis Ababa in business class. The cabin crew (100% female) are immaculately turned out in dark green suits, and one of them invariably wears traditional Ethiopian costume. All speak good English as well as their national language, Amharic. The animated characters in the highly-professional bilingual security video are a delight to watch. Full-length movies are not shown but short documentary films on natural history subjects - often amusingly presented - provide entertainment. During the flight, the crew keep the cabin impeccable; items dropped on the floor are either handed back to their owners or consigned to garbage, as appropriate. The food is attractive and appetizing, but there is scope for improving the variety of the main course. Flights are usually punctual and often arrive early at destination.


 




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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)


 

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