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Customer Review scoring : Dragonair
7.3 out of 10  7.3 out of 10
133 reviews

 



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Check Dragonair passenger information in our customer travel guide

Dragonair official 4-Star Airline Ranking

Best Regional Airline Award (2011)

Dragonair Economy class seat reviews

Angle lie flat seat for regional F Class (and new Business class)

Dragonair First and Business class seat reviews

In-seat power options available in all cabins

Dragonair First Class and Business class Lounge Reviews

PTV's available on some A330 aircraft

Dragonair Aircraft Seat Maps Guide

Modern fleet of Airbus aircraft







Dragonair Customer review :  2 May 2012 by Shane Walker    (Bangladesh)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong to Dhaka return (via Kathmandu). Not impressed. A330 aircraft was looking quite old and worn, seats were frayed and stained, as was the carpet. Flight attendants were stony faced and really didn't seem too happy with having to serve customers. At least the flights were on time, and we had no issues with our check-in or baggage. There was also almost nothing in the way of English inflight entertainment, which made for a long couple of flights.



Dragonair Customer review :  25 April 2012 by B Cleary    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TAO-HKG A330. Attendants showed us to our seats, take off on time. Everyone served a beverage in 20 mins. There was a hot meal service, with 2 selections - tasty and plentiful. Second beverage service, then a tea / coffee service. Fluent English and Mandarin spoken by the crew. AVOD in the back of the seat, however I did not use it. US Airlines should take the example set by this carrier.



Dragonair Customer review :  27 March 2012 by J Devaney    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BJS-HKG on A330. Seats were narrow but still comfortable. I was surprised to have PTV on this flight which was only 3 hours. Full flight out of BJS, we were on the tarmac for nearly 2 hours before being cleared for takeoff. Crew were friendly and food decent.



Dragonair Customer review :  22 March 2012 by C Cooledge    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK-HKG return in Economy. Older seats with no AVOD or personal screen. Pitch ok. Not a great seat but alright for a domestic flight in China. All seats came with a bottle of mineral water during boarding. Food and service were above par for a domestic flight. Meals good and the Haagen Dazs ice cream is a great finish. I enjoyed the full range of complementary drinks, including cocktails and select teas, in economy.



Dragonair Customer review :  22 March 2012 by M Lipponen    (Finland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong-Kunming, Chengdu-Hong Kong. Both flights on time or ahead of schedule. I had a connection from Macau via Sky Pier and this was a very smooth and pleasant operation. My luggage arrived with me to Kunming.



Dragonair Customer review :  9 March 2012 by E Jacobson    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Connected to KA from a CX ORD-HKG flight and flew HKG-KHH-HKG. Great flights overall - Airbus 330-300. There is a lot of leg room, seat back screen with a few dozen channels. Crew attentive and friendly and helped put bags in the overhead. KHH airport is now one of my favorites - great kids play area and quaint all around. HKG took a very long walk from what looked like the central area to the wing where the KHH flight was boarding, took a good 30 minutes. The food was very nice even on this short flight.



Dragonair Customer review :  23 January 2012 by Dennis Lim    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-KMG. Short 2 hour flight. Check-in was perfect. Boarding smooth, on time departure. Friendly and professional cabin crew. Meal choice and quality of the meal was good. Arrival was on schedule. Only downside is gate 76 at HKIA flying to KMG.



Dragonair Customer review :  23 January 2012 by Roger Stone    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-PEK and NKG-HKG. Excellent flights with remarkably good on-time performance, despite some occasional bad weather. Menus and food are first rate as is the wine offering. One of the best set of flights I have had on any airline in a long time.



Dragonair Customer review :  15 December 2011 by Tom Hill    (Vietnam)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong to Chengdu return. The unexpected upgrade to business class on the run up to Chengdu was a bonus. The lounge in Hong Kong, while not as posh as Cathay's, is certainly pleasant. Smooth flight, wonderful FA's, good food and a great team on the ground.



Dragonair Customer review :  13 December 2011 by Kim Li    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PKG to PVG. Cabin crews are all attentive, always smiling. Food is good, smooth flight and Dragonair always my first choice for my Shanghai Trip.



Dragonair Customer review :  23 October 2011 by R Polmear    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong to Fukuoka economy class on A320. After a miserable flight from Sydney to Hong Kong in Cathay Pacific A330-300, it was a most pleasant experience. The cabin and amenities were spotlessly clean, food was exceptional, and friendly and courteous cabin staff went out of their way to ensure the flight was an enjoyable experience. I thoroughly recommend Dragonair.



Dragonair customer review :  17 October 2011 by P Metcalf   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

HKG-BJS. First time flying with Dragonair and was very impressive! New, clean cabin, comfortable seats and great food, the service was excellent and would rival many of the long haul carriers. Really friendly professional Crew, very fluent in English. Was even impressed by the gifts given to children during the flight. Only thing I would mention is the ground staff could have been a little friendlier and it was annoying and difficult to find the desk to get a boarding pass again, even though I had been given one already by Qantas so I was unsure what that was all about. All in all a refreshing and pleasant flight and will certainly try and fly with Dragonair again if the opportunity comes up again.


Dragonair customer review :  11 September 2011 by S Parikh   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

HKG-BLR-HKG. First time and I was impressed with the service. Both flights were late night schedules, so I mostly slept. However, on a 5.5 hr flight they served 2 meals and the service was so unobtrusive that they did not disturb those of us that did not want to eat. When I dropped my glasses, the flight attendant picked them up, cleaned them and handed them back to me. Entertainment was limited. Cabin was cheerful and clean. Seats were so-so, they were angled lie-flat.


Dragonair customer review :  19 August 2011 by Billy Cheung   (China)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Although Hong Kong to Xiamen was a short flight, all of the cabin crew tried their best to serve and collecting the meals efficiently and Dragonair used A330 with PTVs for this short flight. It was very comfortable.


Dragonair customer review :  9 August 2011 by P Whitehead   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Having flown Cathay Pacific from Manila to Hong Kong and received an average service, we expected Dragonair on the return leg to be worse. Checking in at the Airport Express terminal in Hong Kong was painless, the journey from railway station to plane was simple. The only complaint is that we had to take a bus from a far gate at Hong Kong to the plane. Boarding the plane, the cabin crew were smart and friendly, offering us a choice of Hong Kong, Filipino and International newspapers. We had a nice full meal, with chicken, rice and vegetables followed by fresh fruit and tea and coffee for dinner. Seats were comfortable, if a little too short for me to rest my head comfortably when sleeping. Arrival was on time and passage through the airport was quick, it restored my faith in short-haul airline travel around Asia.


Dragonair customer review :  26 July 2011 by Mike Trinidad   (Philippines)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKG-MNL. Check-in was handled smoothly at HKG train station. It really paid off to check in online 48 hrs prior so I was able to get seats on the second row of the A320. I must say that I am not a fan of A320's due to the cramped seating (I'm 6 ft. tall), and this was no exception, however, everything else worked well. The purser and her assistant greeted passengers at the door of the aircraft which looked brand new and smelt clean, too. Dinner was served on the short hop to MNL. Wine and drinks were offered after the dinner trays were served. Service was good and made for a pleasant flight. The entertainment options were more than sufficient for the 2hr flight.


 


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