Dragonair Passenger Reviews and Dragonair Customer Trip Reports

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Dragonair customer review :  27 July 2010 by Kelvin Chan   (Hong Kong)

HKG-PNH return. The first leg was A320, while return was A330 with first class. The meal was fantastic for the first leg, but no inflight entertainment. For the return leg, the service was a surprise! Maybe is because I was sitting at the rear of the aircraft, the western meal choice was no longer available. However, crew were nice to give us their crew meal (beef noodle).

Dragonair customer review :  16 July 2010 by N Paterson   (New Zealand)

HKG-PEK PEK-HKG. Compared to the economy seats on Cathay, these older seats were like a layzboy. Food good and staff friendly attentive. The check-in staff were very helpful as well.

Dragonair customer review :  4 July 2010 by N Werner   (Switzerland)

HKG to Hangzhou with 0800 flight in C class. Arrived 45min prior to departure time and just made the flight in time, as there were so many people queuing for immigration and security. Also our gate was at the new North Satelite Concourse which meant, that we had to take a bus to reach the terminal. Flight attendants were efficient and friendly throughout the flight and handed us drinks and blankets before we departed. Breakfast was not too bad and service great. The aircraft was an A321 and had quite comfortable business class seats for a regional plane. We arrived early in Hangzhou and got our luggage fairly quickly. However the priority labels are not really usefull in China as they just throw out the first luggage which comes out. This is however not Dragonair's fault. Their inflight product is superior in comparison to their other rivals.

Dragonair customer review :  23 June 2010 by T Patrick   (Hong Kong)

HKG-Beijing. Good outbound, food and tvs all fine, good service and all went well. Return- delayed 40 minutes on plane. Apparently this happens all the time and Dragonair are famous for being late. The flight was fine but I find Dragonair late by more than 30 minutes 60% of the time, not good.

Dragonair customer review :  11 June 2010 by David McNabb   (Australia)

Hanoi-Hong Kong. Great cabin crew, professional and courteous. Free newspapars, great food and comfortable seating.

Dragonair customer review :  29 April 2010 by Paul Creus   (UK)

Beijing - Hong Kong. A330 was relatively empty. Bottle of water in seat back. Food was ok. Older entertainment system but good movie shown. Excellent service and courtesy shown by cabin crew.

Dragonair customer review :  5 March 2010 by Lei Wu   (China)

XMN-HKG, A320 cabin facilities are outdated, poor legroom. Cabin staff are very kind.

Dragonair customer review :  22 February 2010 by M Palmer   (USA)

HKG-FOC-HKG Top marks for the cabin crews on both flights. Very attentive and delightful service, with excellent meals both ways. Seats quite comfortable for the 1.5 hour flights. My only negative encounter was with Dragonair counter staff on the return. I checked the webpage for baggage limitations before showing up at the airport. When checking in, we were told we could not take three bags each, even though the webpage clearly said otherwise. After much discussion we were permitted to proceed, but my advice is to get something concrete from them in writing on baggage allowances before flying with Dragonair.

Dragonair customer review :  18 February 2010 by Chris Tringham   (Hong Kong)

HKG-BLG-HKG. Outbound trip - flight announced as ready for boarding when it wasn't (typical for Dragonair), and took off 30 minutes late. Plane had been changed from what is shown on their website, with a seat that that is not appropriate for a 6 hour flight (narrow, poor legroom and limited recline). Return trip departed 90 minutes late, better seating, but front row was quite noisy and hard to get any sleep. Landed about 40 minutes behind schedule. If the flights took off on time and used the configuration they advertise then this would be a decent option, but hard to recommend as it is.

Dragonair customer review :  23 January 2010 by Kelvin Chan   (Hong Kong)

Hong Kong to Shanghai is just a quite short journey, around 2 hours flight, but KA provided a long-haul aircraft which includes PTV. Inflight entertainment enjoyable. 1 hour after departure, the cabin crew served us meal. The food tasted very delicious, also Haagen-Dazs ice cream was given. The service was also great.

Dragonair customer review :  25 November 2009 by Mark Hurter   (Switzerland)

HKG-PVG-HKG. Cabin crew very friendly and helpful. Crew ratio seems higher than other airlines with same aircraft type. Service is friendly but a bit chaotic in a charming way. Seems to be KA standard. Outbound on A330 with entertainment system. Seat pitch rather tight compared to other Asian carriers, one noticed it on the inbound flight on an A321 that was full. Unfortunately PVG ground crew (China Eastern staff?) allow huge suitcases as cabin baggage. Therefore people that do not participate in the gate scrum end up having their cabin luggage under the front seat with no room to move at all due to the tight seating. Food was good and ice cream a very nice touch. A pity that at PVG for regular economy class check in 4 counters were open, for e-check in only one. This counter was blocked by a family having way to much luggage and none of the ground staff had the idea to invite people from the baggage drop of queue to the regular one. Upon request they tried to but passengers from other queue ignored it and staff just did not care any longer. A good 4 star experience.

DRAGONAIR customer review :  30 October 2009 by Roger Leung   (Hong Kong)

HKG-PVG-HKG. Have become a big fan of online check in with all airlines now, and Dragonair was no different, efficient and no fuss. I was in the departure lounge for a late lunch within 15 minutes of arriving at HKIA. A321 aircraft was clean and comfortable. Seat width was better than expected from this type of aircraft. A hot meal was served on this flight, and was a surprise as it was only a 2 hour flight. The flight attendants seemed to be rushed off their feet, but all coped well with their duties and managed to keep a smile for the passengers. Return flight was similar. The only downside was that we still had to be transported by bus to the aircraft from the gate, and vice versa on the return flight. I would have thought given the size of HKIA, and Dragonair being based out of Hong Kong, they would have a gate with a walkway to the aircraft. There was a walkway to the terminal at PVG.

DRAGONAIR customer review :  19 October 2009 by C Sterling   (USA)

HKG-PVG. Boarding chaotic with everyone rushing the jetway at once. A330 aircraft, very clean interior. Seats were comfortable with a decent pitch. Water bottle was placed in each seat pocket, no IFE but short programs shown on main screen. FA's were very friendly and visible. Menus were distributed followed by a full lunch and then Haagen Dazs chocolate ice cream. Drinks were plentiful throughout the short 2 hour flight. Very enjoyable flight.

DRAGONAIR customer review :  28 September 2009 by Y Ren   (Australia)

HKG-HGH, PVG-HKG in J Class. Lounge at HKG airport was weird, one does not have shower facility. Lounge at PVG was good, big step up from old lounge. Onboard service was average, food fantastic. AVOD was really bad, A330 and A320 does not have personal TV. Dragonair really should upgrade its facilities in Business class. I would prefer Air China business class than Dragonair.

DRAGONAIR customer review :  19 September 2009 by J Martinez   (Hong Kong)

Hong Kong-Chengdu. Flights fine, but late both ways and delayed on plane. Actual flights fine but delayed on 2 other flights recently to Shanghai and Beijing with little explanation.