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Dragonair Passenger Reviews and Dragonair Customer Trip Reports



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Dragonair Customer review :  13 October 2014 by A S Lee    (Hong Kong)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-KHH-HKG (26 and 28 Sept). Outbound KA432 was delayed for 2+ hours and we were promptly notified. A Cathay Pacific plane flew us instead. Service was good by diligent and courteous staff. Meal was a wrap with curry chicken and a pack of Oolong tea. Major complaint was the delay as we were supposed to catch the 08.50 flight but were still in HKG at 11.00 am. Inbound KA455 departed KHH at 19.25 promptly. Nothing to complain about on this one class A320 which no inflight entertainment except the Silkroad Magazine in the seat pocket. Salute to KA as they serve a hot meal on this 1 hour flight. Pork Rice was offered with a Pineapple pie and a cup of OJ. We were not supposed to board this flight as our O class ticket was booked for the last flight of the evening which was on an A330 instead. We were allowed to catch the 19.20 flight. KA457 of the day was delayed 2.5 hours when it arrived HK at almost 1am the next day.



Dragonair Customer review :  18 September 2014 by K Gunn    (New Zealand)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chengdu to Hong Kong Sept 14 2014. Flight was cancelled when everyone was in the gate area due to mechanical issues. Everyone had to go back through immigration to rebook. The most disorganised mess I have ever experienced. Everyone was screaming at the staff. They didn't offer bookings on other airlines to Hong Kong, but offered a flight to Macau and the option of taking a ferry. Many people missed their connecting flights in HK, and staff in Chengdu seemed incapable of knowing what to do.



Dragonair Customer review :  19 August 2014 by D Li    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chengdu to Hong Kong, 22 Jun 2014: Was absolutely atrocious. I would have expected better standards from such a highly-rated airline. Chengdu airport is also partly to blame. No communication between airport staff and non- mandarin speaking passengers. They themselves did not even know what was happening with the flight. I waited at the airport for 11hours without any answers only to find out it was cancelled - 8.5 hours after it was due to depart! Hotel was booked and only managed 5 hours rest as they arranged a bus to take me to the airport at 6am the next day. Arriving at the airport, found out they had rebooked me onto a Hong Kong Airlines flight (it was my first time flying with them and they were wonderful) but it was due to depart 30mins from the time I was made aware of my new flight! Mad dash through airport security and onto the plane. Overall a very disappointing experience with them. I will now consider only CX flights where possible, otherwise a different airline altogether.



Dragonair Customer review :  30 July 2014 by Patrick Mak    (Hong Kong)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was notified by DragonAir via SMS that my flight from Shanghai to Hong Kong (KA893) was cancelled while I was in a taxi on my way to Shanghai Pudong Airport at 5pm on 26 June 2014. When I arrived at the airport at around 5.30pm, the DragonAir check-in counters were chaotic with hundreds queuing. The reason for the cancelled flight was - "Traffic Flow Control". Dragonair staff walked around and distributed coupons to get dinner in nearby restaurants. They asked us to come back at 7.00 to check the latest status. Came back at 7pm and waited for another 30 minutes and get the reply that I should come back at 8pm. I come back at 8pm but got the vague answer that all flights were cancelled. Staff asked travelers to come back at 9pm to check status. From 8.30pm, the check-in area was absolutely chaotic. Because I needed to travel to Hong Kong urgently I booked another flight from Shanghai Pudong to Shenzhen. I was lucky that I booked onto China Eastern (MU5367).



Dragonair Customer review :  2 July 2014 by J Eric    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew KHH-HKG-KHH a few weeks ago. The outbound leg was pretty good. Excellent food, comfortable seats, wonderful service with a smile. They manage to serve a full meal on the very short 1 hour flight which is excellent. On the downside, our kids were not served their pre-ordered child meal, just the regular adult meal. The deplaning in Hong Kong was via a bus ride. Must be a recent thing as a couple of years ago this flight did use a jetway although at a remote gate. Additionally the airline did not pass around immigration slips and we were turned around at the clearance queue to complete that step. This should be a standard process on any international flight. The return to KHH was messy. The flight was late and the equipment was changed to a Cathay jet. The famous CX/KA food was non-existent and instead we were served chicken wraps and a box of tea. Small detail but takes away from the normally wonderful CX/KA experience.



Dragonair Customer review :  24 June 2014 by Taynton Stephen    (China)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chengdu - Hong Kong. The flight left on time and overall a great journey. Cabin staff very friendly and helpful with the breakfast nice and hot. Overall a good flight would use them again.



Dragonair Customer review :  30 May 2014 by T Alvin    (Hong Kong)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dragonair really is an OK airline. I flew them for the umpteenth time to Kaohsiung and while the un-entertained seat was bearable (well, it was pretty comfortable), the flight was really boring as the seatbelt sign stayed on. Service was good and breakfast was phenomenal (aside from crunchy siu mai). On the return I wonder if StudioKA trades off good food, as the food we had was starchy (not too bad, but not good). StudioKA is limited without actual movies. Overall pleasant but nothing worth raving about.



Dragonair Customer review :  14 April 2014 by Cheung Dickson    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong - Beijing vv on Airbus 320 as an extension of CX trip from Sydney. Being a sister airline of CX, the standard was consistent with CX. On the trip to Beijing, the cabin was so hot that passengers keep fanning themselves. Flight attendants spoke English, Mandarin and Cantonese. Chose pork, inedible. Other options all right. Quantity meagre in meals. Turbulent flights. Timing very unfriendly, arrived in Beijing at 01.55, return trip left at 02.50, plane delayed until 03.30. No direct air bridge to aircraft, bussed to and from aircraft.



Dragonair Customer review :  7 April 2014 by Walker Shane    (Bangladesh)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Although I have flown with Dragonair from Dhaka to Hong Kong (return) numerous times before, this was the first time that I have done so in Business Class. Overall, I was impressed. The service was excellent, the food good, and the drink selection OK. My only complaint was the seats in that the only storage is in a small pocket in the centre armrest, which is not really big enough. Also, because the seats only recline to about a 15deg angle (i.e, they are not lie flat), with no foot rest to support yourself, when trying to sleep, you are constantly sliding forward out of the seat, really not very comfortable, and the seat controls are also a bit difficult to work.



Dragonair Customer review :  17 March 2014 by Kris Ho    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just did another trip on Dragonair to Busan, Korea. HKG-PUS departs at 02.30am with A320. Before the cabin was becoming all dark, cabin crew handed out a box of snack including a bun, chocolate and some fruits, along with a bottle of water. Limited seat pitch on A320, very good 3 hour flight for sleeping. On the way back was departing at 8am Korea time. No PTV on the old A320 but nice yummy breakfast with Korean style Ginseng chicken with rice or scramble egg. Cabin crew were friendly and attentive as always. Hope their A320 will get new seats and PTV sometimes soon!



Dragonair Customer review :  11 March 2014 by John Contreras    (Philippines)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong - Beijing (April 30, 2013). Flight crew were very friendly and warm. Food is average but they give Hagen Dazs Ice Cream. Seat is comfortable. Horrible turbulence during take-off but the crew were professional and calm. Captain provided immediate advice and again very professional. Drinks are offered many times. Inflight entertainment is good (good selection of movies ranging from old to new) Will definitely fly them again.



Dragonair Customer review :  3 February 2014 by T Patrick    (Hong Kong)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Usual dodgy bus trip to the plane and chaotic boarding. Good seats. Fight full of noisy passengers, it is CNY after all. Crew had had time keeping them in seats. Meal ok, avoid usual excellent CX style. Asked crew for visa slip, she gave me a customs one instead which caused hassle at immigration. Apart from the appalling bus boarding Ryanair style another good flight. Please invest in some airport bridge departures!



Dragonair Customer review :  2 January 2014 by Jeremy Chan    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KA 380, HKG-FUK on 25/12 and KA 381, FUK-HKG on 1/1. Outbound flight on an A330-300. Flight arrived a few minutes ahead of schedule. Staff service was quite impressive with efficient and friendly crew. Beef stew or curry, both tasted good. Christmas chocolate was delightful. Wide selection of in-flight entertainment. Seat was ok, but I don't really like the bulky air bag attached on the seat belt. Inbound flight was on an A330-300 as well. Did some research before the trip and knew it was the second oldest plane in Dragonair (21.2 years), but I was instantly surprised by the new cabin. Touchscreen and charger were available, and again a wide selection of entertainment. Seat was more comfortable. Cabin crew was as good. The meal tasted better than it looked. Arrived ten minutes earlier as well. A very good experience with Dragonair which meets the standard of her parent company, Cathay Pacific Airways.



Dragonair Customer review :  2 January 2014 by Lee Ho Ching    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Hong Kong to Shanghai Pudong return. Both flights on the 33C aircraft with new economy seats. Dragonair fully deserves its best regional airline title. AVOD is the same as Cathay Pacific long haul aircrafts. Touch- screen monitor very responsive with many movies, TV programmes, games and music. Meal is very great, with menu distributed. Cabin crew is very friendly and attentive. All flights arrive earlier than schedule. Dragonair can further improve in areas such as seat pitch. Cost-cutting is seen in minor areas, such as no more drink and peanut distributed before the meal. Overall Dragonair deserves more than a 4 star rating.



Dragonair Customer review :  2 January 2014 by T Patrick    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chiang Mai, Economy, Phuket - HKG, business class. Flight out fine, seats ok for space, no entertainment at all not even a drop down screen. The boarding process was farcical, lots of shoving to get onto a bus and driven out for ages onto the runway at a distant place, really makes it a a budget experience. Food ok. Return on new business class configuration. Really nice new seats, great AVOD and fabulous service as usual. Lovely main dishes and lots of extras. Would consider business class again if guaranteed new configuration.



Dragonair Customer review :  2 January 2014 by R Disha    (India)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled economy from Bangalore to Hong Kong on Christmas eve. The flight was an A330-300 departing BLR at 3 am. I found the seats a little uncomfortable, especially because I'm above average height. They were really hard to sleep on and I hardly slept a wink throughout the flight. Most of the crew were extremely professional, moving quickly and efficiently throughout meal service, except a few who seemed a little uptight. The meal was decent. They had pralines as an extra touch for Christmas and I thought this was a nice addition. I also found their IFE system, Studio KA (similar to Cathay's Studio CX) to be really good, they had a wide range of programmes with recent movies and music. The baggage claim was smooth with no problems. Overall, the flight is okay to travel to HKG but it would be convenient if Cathay took over considering it is a night flight of 5 and a half hours.



Dragonair Customer review :  23 December 2013 by G Gili    (Philippines)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from HKG to TPE, December 19 2013. Flight delayed by almost 1 hour. Boarding procedure is very slow. Aircraft used was an old A330. Seats, though wide and comfy for an economy, is really old and needs upholstery. Food however is terrible and the worst I've seen in a full service airline.



Dragonair Customer review :  10 December 2013 by Hans Roloff    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

17 Nov. Xian Hong Kong in a new and spotlessly clean A321. Delayed departure due to late arrival, but the arrival in HKG was on time after a flight of a little more than two hours. Seat comfort acceptable, but not generous - it's just economy! Full passenger load in economy class, but the crew managed everything really well. The hot snack served matches or even beats the quality of meals on similar European routes (e.g. FRA-MAD) by leading European airlines. Good beverage selection (even a choice of wines), including a refill "for the customer from overseas". My wife and myself were once again really content with this Dragonair flight.



Dragonair Customer review :  6 December 2013 by E Walsh    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KMG-HKG, 25 Nov 2013, Economy. Typical economy class accommodations but a full meal efficiently served, with free wine and other beverages, on this roughly 800 mile flight by a hard-working and extremely cordial staff. Had AVOD, which I didn't use but which appeared comparable to other airlines using this entertainment system. When boarding be prepared for a rush for the gate.



Dragonair Customer review :  22 November 2013 by Michael Davies    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong to Beijing on A330-300. My connecting flight (on another airline) was an hour late arriving, giving us only 50 minutes before the scheduled departure. However, a DragonAir agent was at the door with our names and she walked us through all the formalities (including fast track security) and taking us to the gate. We arrived with time to spare. Excellent service. On the plane, comfortable seats and we had plenty of legroom. A high definition AVOD screen and good choice of entertainment. Complimentary and plentiful drinks service and an excellent seafood stir fry Chinese meal - one of the best meals in economy that I have ever had. Slight delay on departure but we landed at Beijing ahead of time. Only downside was that our bags didn't make it - although it was not a surprise due to the short connection in HK. Baggage agent very helpful and the bags arrived at my hotel the next morning.



Dragonair Customer review :  3 October 2013 by Y Qin    (New Zealand)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KA890, HKG to PVG on 2 Oct 13. Boarding pass was issued and denied boarding at gate! Dragonair said they could not find the booking in their system (even after they issued boarding pass). 20 minutes discussion, while the flight had gone, they acknowledged they found the booking in their system. Finally Dragonair reissued another boarding pass for later flight 2.5 hours later. This is all because Dragonair overbooked its flight and decide to bump someone off.



Dragonair Customer review :  30 August 2013 by T Alvin    (Hong Kong)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-PEK. Took KA 974 (A320) and KA 901 (A330). KA 974 was awful but KA 901 was better. The seats on the A320 had a very limited recline. Seat was hard, service was awful. There were no headrests. The seat was up a notch on the A330. Not very comfortable (but adjustable) headrests, and the seat reclined a pretty comfortable 6". The seat pan goes forward while the seat reclines. I recommend take the A330 from HKG-PEK, especially KA 992/3 with new product.



Dragonair Customer review :  27 August 2013 by Raffo Luca    (Italy)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PVG-HKG - August, 13, 2013. I'm a Marco Polo member but have never flown with Dragonair, only CX also on regional flights. This time I had to choose Dragonair, the aircraft, an A320, had one of the worst seats I have experienced, there were no space for legs, it was just like flying a budget airline. The only good thing was that, arriving at the airport pretty early, the guy at the check in could put me in the first flight leaving and the flight itself was delayed "only" of one hour, a sort of miracle in Chinese skies.



Dragonair Customer review :  27 August 2013 by Arunabh Saha    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled with my family between Kolkata and Hong Kong and return. The first route was operated by an Airbus A321- very comfy and sufficient legroom. Food was excellent. Entertainment was limited. Good cabin crew. The return leg was on an A320 which had lesser legroom and no entertainment at all. Even food and cabin crew's attitude were below average. Could have been better given it was an international flight of around 4 hrs.



Dragonair Customer review :  15 July 2013 by C David    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong to Da Nang - flights on time, food and beverages served on board very good, with attentive staff on this short 1hr 25 minute flight. Only downside was the aircraft was situated quite a distance away from the terminal at HKIA which resulted in a long bus ride.



Dragonair Customer review :  15 July 2013 by Colin Lusty    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Qingdao to Hong Kong and return last weekend. Flight to HKG boarded quickly as all flights do in China, had about a 1.5 hr delay on the ground prior to take off. Flight was on a newish Airbus A33O with PTV. Frequent updates from Northern Irish captain. Small but tasty meal served with wine (if requested) and generous refills given. Flight made up some time en route so we were not inconvenienced too much. Return leg was a little chaotic with 3 gate changes at HKG in 1 hour however despite everybody's best efforts flight took off on time. Flight was on older A330 with no PTV however with my kindle and IPod no problems to keep myself amused on a 3 hour flight. A nice dim sum lunch served again with wine if requested, frequent updates from an Australian captain. Flight landed on time. I have flown Dragonair a lot and cannot fault them on regional flights to and from Hong Kong.



Dragonair Customer review :  12 July 2013 by M Baum    (Hong Kong)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KA909 from Beijing to Hong Kong, scheduled on 16.30 on 9th July 2013. Had 3 hours delay. The update from the flight deck was not frequent and quite poor. The cabin attendants gave even poorer answers. During our 3 hours prior to take off, where we were inside the aircraft, the supply w/ drinks and snacks was quite poor. They gave us some cookies and after that an ice cream, which was part of the meal anyway. We had to inform them to replenish the toilet paper, since they did not check themselves. However, after arriving in Hong Kong, we were surprised that we did not get a contact stand, but a remote position. Then we waited quite a long time for the bus to arrive, and were asked, although the plane was long standing to sit down again "for our own safety". The plane was in bad shape, the light was flickering, and the edges of the seats were chipped out. Furthermore there was no individual entertaining system, but the shared monitor hanging from the ceiling, with only one selection. Will not recommend.



Dragonair Customer review :  12 July 2013 by S Hassan    (Bangladesh)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DAC-HKG. Paid around 850 USD (round trip) for a 1600 miles flight and Dragonair served me just like a budget airline. Asked for a glass of water during KTM stopover. It never arrived. No AVOD on this old A330. For the food, it was just a main course and fruit. No bread, no salad, no dessert. Cabin crews were stone-faced. Will never fly this airline again.



Dragonair Customer review :  11 July 2013 by Steven Cao    (China)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-KHH round trip with A330. Well maintained and clean, for such a short flight, KA still offered some food and beverages, HKG-KHH delayed 2 hrs for unknown reason, no information provided, cabin crew rude, not really helpful. I'll try CI or BR next time!



Dragonair Customer review :  8 July 2013 by Oliver Hawes    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent punctual service from Guilin to Hong Kong. Flight was only an hour or so, but a free drink and pack of biscuits were still provided. Cabin crew were very efficient and courteous, and spoke excellent English. Plenty of leg room and comfortable seats - will definitely fly with them again.



Dragonair Customer review :  27 June 2013 by G Forrai    (Hong Kong)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have been a Marco Polo member of Cathay Pacific for over 30 years and love HK and CX. On June 21, this year I flew from HK to Hangzhou on KA 620. It was 2.5 hours late in taking off. Plane arrived late to HKG, we boarded 1.5 hours late. Sat onboard for another hour! First, the crew said it was due to a blocked toilet, then it was air traffic control. Anyway, on the way back on June 23, HZ to HK, on KA 621, guess what? Again, exactly 2.5 hours delayed. The girls in the lounge told me that this was usual! Will never fly KA again!



 


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