DRAGONAIR Passenger Reviews and Customer Trip Reports

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DRAGONAIR customer review :  23 January 2010 by Kelvin Chan   (Hong Kong)

Hong Kong to Shanghai is just a quite short journey, around 2 hours flight, but KA provided a long-haul aircraft which includes PTV. Inflight entertainment enjoyable. 1 hour after departure, the cabin crew served us meal. The food tasted very delicious, also Haagen-Dazs ice cream was given. The service was also great.

DRAGONAIR customer review :  25 November 2009 by Mark Hurter   (Switzerland)

HKG-PVG-HKG. Cabin crew very friendly and helpful. Crew ratio seems higher than other airlines with same aircraft type. Service is friendly but a bit chaotic in a charming way. Seems to be KA standard. Outbound on A330 with entertainment system. Seat pitch rather tight compared to other Asian carriers, one noticed it on the inbound flight on an A321 that was full. Unfortunately PVG ground crew (China Eastern staff?) allow huge suitcases as cabin baggage. Therefore people that do not participate in the gate scrum end up having their cabin luggage under the front seat with no room to move at all due to the tight seating. Food was good and ice cream a very nice touch. A pity that at PVG for regular economy class check in 4 counters were open, for e-check in only one. This counter was blocked by a family having way to much luggage and none of the ground staff had the idea to invite people from the baggage drop of queue to the regular one. Upon request they tried to but passengers from other queue ignored it and staff just did not care any longer. A good 4 star experience.

DRAGONAIR customer review :  30 October 2009 by Roger Leung   (Hong Kong)

HKG-PVG-HKG. Have become a big fan of online check in with all airlines now, and Dragonair was no different, efficient and no fuss. I was in the departure lounge for a late lunch within 15 minutes of arriving at HKIA. A321 aircraft was clean and comfortable. Seat width was better than expected from this type of aircraft. A hot meal was served on this flight, and was a surprise as it was only a 2 hour flight. The flight attendants seemed to be rushed off their feet, but all coped well with their duties and managed to keep a smile for the passengers. Return flight was similar. The only downside was that we still had to be transported by bus to the aircraft from the gate, and vice versa on the return flight. I would have thought given the size of HKIA, and Dragonair being based out of Hong Kong, they would have a gate with a walkway to the aircraft. There was a walkway to the terminal at PVG.

DRAGONAIR customer review :  19 October 2009 by C Sterling   (USA)

HKG-PVG. Boarding chaotic with everyone rushing the jetway at once. A330 aircraft, very clean interior. Seats were comfortable with a decent pitch. Water bottle was placed in each seat pocket, no IFE but short programs shown on main screen. FA's were very friendly and visible. Menus were distributed followed by a full lunch and then Haagen Dazs chocolate ice cream. Drinks were plentiful throughout the short 2 hour flight. Very enjoyable flight.

DRAGONAIR customer review :  28 September 2009 by Y Ren   (Australia)

HKG-HGH, PVG-HKG in J Class. Lounge at HKG airport was weird, one does not have shower facility. Lounge at PVG was good, big step up from old lounge. Onboard service was average, food fantastic. AVOD was really bad, A330 and A320 does not have personal TV. Dragonair really should upgrade its facilities in Business class. I would prefer Air China business class than Dragonair.

DRAGONAIR customer review :  19 September 2009 by J Martinez   (Hong Kong)

Hong Kong-Chengdu. Flights fine, but late both ways and delayed on plane. Actual flights fine but delayed on 2 other flights recently to Shanghai and Beijing with little explanation.

DRAGONAIR customer review :  29 August 2009 by J Tou   (Singapore)

HKG-TPE both ways. Not a nice experience travelling with Dragonair. There was a passenger (an old lady) sitting beside me who had made an on-line request for a vegetarian food. However the flight attendants had missed her out. No apology was given to the lady but a rude flight attendant said: "Are you sure you have made a special request online?". The food is OK for both ways. Will still consider Dragonair if I do not have a tight schedule connecting other flights at HKIA, but Dragonair will be definitely not my first choice.

DRAGONAIR customer review :  25 August 2009 by P Galbraith   (Thailand)

Phuket to Hong Kong. Astonishing experience with this airline, my business trip ended a couple of days early but there were no business seats available, wanting to get home quickly I downgraded myself to economy but asked if I could still go to the business lounge to wait for the flight. I was rather rudely informed that would not be possible. This rather thoughtless act on Dragonair's part means I will now avoid them at all costs in the future.

DRAGONAIR customer review :  13 August 2009 by C Price   (UK)

HKG-PEK in Y class. A good experience all round. A newish A330 with seat-back TVs, economy class 75% full, and I felt the space was quite tight with someone sitting in the adjacent seat. Meal was delicious as was Haagen Dasz ice cream handed out. There was in-seat power too, which is rare in economy! Dragonair felt like a full-service airline, whereas Air China on this route always felt dated and slightly unsafe!

DRAGONAIR customer review :  9 August 2009 by H Wong   (Canada)

HKG-PEK A330. The crew was experienced and did their utmost best to satisfy a customer, since the flight was half empty, the FA offered me a second meal and ice cream which was delicious for Economy food. PTV not AVOD, but Dragonair have good movie choices on the flight. The seat was comfortable with adjustable headrest.

DRAGONAIR customer review :  25 May 2009 : by J Wong  (Hong Kong)

Hong Kong to Phuket in Economy Class. The food was great and service was excellent. I would highly recommend Dragonair.

DRAGONAIR customer review :  19 April 2009 : by P Anda  (Australia)

HKG-HAN. The interior of the aircraft was tired, the seats worn and pitch small. The one way fare for this sector was approx $800.00 per person as there is a duopoly that fly this route; this borders on extortion and I only flew this route because I had to. A cheaper alternative would have been via BKK. Meal service, despite a number of crew being present in the cabin, was disorganised. Roles were swapped during service resulting in people being offer tea or coffee twice but no meal. Others (my row), were bypassed for meals and drinks entirely and only when this was pointed out, did the offer of a cold dim sum or omelette occur. Poor and disorganised service for what I believed was a full service airline and certainly not up with the parent airline Cathay. I hope that someone at Dragonair actually gets some of this feedback. Poor value for money.

DRAGONAIR customer review :  15 April 2009 : by M Trachsel  (Switzerland)

HKG-KTM flight with A320. As the plane was full and weather on the alternate Destination was bad, we made a fuel stop in BKK. This kept me in the average A320 economy seat for more than 6 hours, which is no longer comfortable. Service was quite good and friendly and the information for the fuel stop were sufficient.

DRAGONAIR customer review :  27 March 2009 : by Mark Hurter  (Hong Kong)

HKG-PEK-HKG. Outbound flight was cancelled but well informed ahead and rebooked to a flight one hour later. Assume cancellation for economical reason. In town check-in quick and efficient. Boarding not easy for ground crew but well arranged. FA friendly and helpful on way out (some seemed to bit nervous) and very friendly and helpful on way back. In particual two of them who made passenger really feel special. Asian breakfast option on way out a bit small in quantity but dinner options on way back very good and tasty. Interior of planes has signs of wear and tear. Entertainment on mainscreen is alright for flight distance and music selection is good.