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Dragonair customer travel guide
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	Dragonair Customer review :  23 October 2011 by R Polmear    (Australia)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Hong Kong to Fukuoka economy class on A320. After a miserable flight from Sydney to Hong Kong in Cathay Pacific A330-300, it was a most pleasant experience. The cabin and amenities were spotlessly clean, food was exceptional, and friendly and courteous cabin staff went out of their way to ensure the flight was an enjoyable experience. I thoroughly recommend Dragonair.

Dragonair customer review :  17 October 2011 by P Metcalf   (Australia)

HKG-BJS. First time flying with Dragonair and was very impressive! New, clean cabin, comfortable seats and great food, the service was excellent and would rival many of the long haul carriers. Really friendly professional Crew, very fluent in English. Was even impressed by the gifts given to children during the flight. Only thing I would mention is the ground staff could have been a little friendlier and it was annoying and difficult to find the desk to get a boarding pass again, even though I had been given one already by Qantas so I was unsure what that was all about. All in all a refreshing and pleasant flight and will certainly try and fly with Dragonair again if the opportunity comes up again.

Dragonair customer review :  11 September 2011 by S Parikh   (USA)

HKG-BLR-HKG. First time and I was impressed with the service. Both flights were late night schedules, so I mostly slept. However, on a 5.5 hr flight they served 2 meals and the service was so unobtrusive that they did not disturb those of us that did not want to eat. When I dropped my glasses, the flight attendant picked them up, cleaned them and handed them back to me. Entertainment was limited. Cabin was cheerful and clean. Seats were so-so, they were angled lie-flat.

Dragonair customer review :  19 August 2011 by Billy Cheung   (China)

Although Hong Kong to Xiamen was a short flight, all of the cabin crew tried their best to serve and collecting the meals efficiently and Dragonair used A330 with PTVs for this short flight. It was very comfortable.

Dragonair customer review :  9 August 2011 by P Whitehead   (UK)

Having flown Cathay Pacific from Manila to Hong Kong and received an average service, we expected Dragonair on the return leg to be worse. Checking in at the Airport Express terminal in Hong Kong was painless, the journey from railway station to plane was simple. The only complaint is that we had to take a bus from a far gate at Hong Kong to the plane. Boarding the plane, the cabin crew were smart and friendly, offering us a choice of Hong Kong, Filipino and International newspapers. We had a nice full meal, with chicken, rice and vegetables followed by fresh fruit and tea and coffee for dinner. Seats were comfortable, if a little too short for me to rest my head comfortably when sleeping. Arrival was on time and passage through the airport was quick, it restored my faith in short-haul airline travel around Asia.

Dragonair customer review :  26 July 2011 by Mike Trinidad   (Philippines)

HKG-MNL. Check-in was handled smoothly at HKG train station. It really paid off to check in online 48 hrs prior so I was able to get seats on the second row of the A320. I must say that I am not a fan of A320's due to the cramped seating (I'm 6 ft. tall), and this was no exception, however, everything else worked well. The purser and her assistant greeted passengers at the door of the aircraft which looked brand new and smelt clean, too. Dinner was served on the short hop to MNL. Wine and drinks were offered after the dinner trays were served. Service was good and made for a pleasant flight. The entertainment options were more than sufficient for the 2hr flight.

Dragonair customer review :  25 July 2011 by J Liu   (Hong Kong)

HKG-PEK-HKG. The flight to Beijing on a new A320 was great. No PTVs, only overhead screens but with an adjustable headrest for comfort. Crew was great with chicken rice for an early dinner. The return trip was good, except when a flight attendant rudely told me to switch off my camera when I was boarding. Aircraft was old but surprisingly there was IFE. Dinner was beef with macaroni, overall the flights were OK.

Dragonair customer review :  11 July 2011 by Christiaan du Randt   (South Africa)

Hong Kong-Xiamen. The plane left on schedule. Aeroplane interior was spotless, serviced by a very charming and attentive cabin crew.

Dragonair customer review :  29 May 2011 by Jun Fang   (China)

Shanghai to Hong Kong, A330 was OK to HKG. On the way back, A320 was so small. I thought the space between two seats were not big enough. Food and wine were great. No IFE on A320. FA's were friendly.

Dragonair customer review :  21 May 2011 by Brian Horne   (USA)

Horrible check in service at Phnom Penh. The counter representative couldn't get their stories straight and lied to me multiple times trying to make me pay for my flight a second time. I think they are trying to run some type of scam. They had the nerve to ask me to pay for the flight in cash as this was their new company policy and that even though I paid via a credit card through a travel agency they said that they don't accept credit cards from the USA in Phnom Penh. Only when I threaten to call the police and report a scam did they grant me this one-time exception to their 'new' policy.

Dragonair customer review :  17 May 2011 by Karan Kothari   (India)

Hong Kong-Shanghai seats were just like premium economy. Crew excellent and very attentive. They didn't get my vegetarian meal request but still managed to serve me well.

Dragonair customer review :  26 April 2011 by Howard Chan   (Hong Kong)

HKG-PEK-HKG Business. To Beijing flight seat is 11A. Can't understand why no AVOD implemented on A330. Still have some great movies. Unacceptable that we still have to review Kai Tak time as we have take bus from Gate 522. Returning seat 16K.Better meals than first flight.

Dragonair customer review :  23 April 2011 by T Patrick   (Hong Kong)

HKG-Hanoi economy. Delayed flight (as is normal) by about 30 minutes and rather chaotic boarding as economy all told to line up separately- to get onto the same bus as premium. Onboard crew do dinner, drinks etc in a short time. Flight menu also given in French, English and Chinese before trolley reaches you.

Dragonair customer review :  21 February 2011 by T Impson   (China)

HKG-HGH on a A321. Another good experience. Flight left on time and arrived a few minutes early. Cabin clean and crew helpful and efficient. Pilot gave updates on weather and other information. The only downside was the slightly cramped seat pitch and had the window seat which made it feel worse.

Dragonair customer review :  26 January 2011 by C Kowalski   (USA)

HKG-TPE - Evening flight on A320 out of satellite terminal. Very easy taking the bus from the main terminal. Flight nearly full. Original equipment (when flight was booked) was A330, though my aisle seat request was honored precisely. Very short route for Dragonair, though service was very good. Attendants served dinner efficiently and offered coffee and tea service. Food very good, cookies also served, and orange juice. Seats were standard economy. No IFE system, but flight very short and by the time dinner was over we were desceding to TPE. TPE-HKG A330 from terminal 2. Early morning flight. Boarding efficient and easy. Flight only 1/2 full. Flight attendants were excellent and attentives. Breakfast was egg/omelet with noodles, orange juice, and pineapple cake. Large selection of English and Chinese newspapers offered at jetway entry. Baggage delivery at HKG seemed to take longer than usual.

Dragonair customer review :  25 December 2010 by N Chiang   (Canada)

Hong Kong to Shanghai Pudong. A330-300 overbooked Y with many upgrades given to pax with status, mainly seated in the 2nd section of business. Seats weren't special, the normal regional business one would expect, had a footrest and 135 degree recline but without a PTV. Service and food was awesome, despite the amount of pax and short flight. I find catering on Dragonair better than Cathay Pacific - almost seems as though Cathay doesn't really care about what they are serving. The senior purser and her crew were very friendly and attentive to pax. Although Dragonair seats are ill-equipped, a PTV is not necessary on regional flights where the airborne time is just barely enough for meal service.

Dragonair customer review :  13 December 2010 by Gael Dufoyet   (France)

Hong Kong - Guangzhou. Check in for the early morning flight was very busy at the airport. As I have a connecting flight that night on Air France, I asked the ground staff whether bags could be checked through to the next flight as one can the other way round. She made a lot of different calls but the answer was still no. The flight departed from the remote terminal (which seems to be a Dragonair exclusive terminal) which is a bus ride away. Take at least a good 15 minutes to get to the gate. Nothing could go wrong on a 30 minutes ride in the air. Upon arrival, checked with the Dragonair ground staff in Guangzhou and he was apologetic about my bag not being checked through and asked if I could lock my bag and he would keep it for me which I could claim it back that night from their office in the hotel opposite to the terminal. Wonderful service and their office does remain open as promised that evening.

Dragonair customer review :  20 November 2010 by Hiong Zhou   (Indonesia)

KTM-HKG-CGK, A330-300, very full flight, crew were very attentive, cabin was hot despite a midnite flight. Supper was okay, IFE was working OK but it was average. Had a better experience when we continued flying HKG-CGK where we were flying CX.

Dragonair customer review :  11 October 2010 by E Leung   (Hong Kong)

Hong Kong-PVG return, cabin crew friendly. Meals great on both and seats comfortable. HKG-PVG was A320 and return was A330 with no ptv's. Dragonair lacks PTV on the A330's.

Dragonair customer review :  27 September 2010 by S Black   (New Zealand)

HKG-PVG. Business class seats were a joke - no in seat power, no ptv's, a requested meal that was awful, service 2nd rate - they jst seemed more interested in running around looking busy. Overall, really disappointed - not to mention the delays. They charge higher than everyone else and this is the product you get - simply, never again.

Dragonair customer review :  14 September 2010 by Z Mathew   (USA)

BLR-Shanghai-BLR - I was anticipating an good experience as I had flown Cathay once before. However was very disappointed. The seats were tight and cramped. The service was efficient but no one had a smile on their face. It felt like they were there just to do their job. The food was OK, nothing to write home about. Was happy when we landed at our stop over in Hongkong. Flight from HK to Shanghai was much better. Much more better service but again food was average. Return flight was delayed by an hour and a half and we thought we would miss our connecting flight but that flight was also delayed from Hongkong. Long lines to board the aircraft and the air conditioning was not working either in the airport or on the plane, when we went in. Took some time for the plane to cool down. Again the crew was not a happy-looking lot. Maybe it must be this sector? Next time will try another airline when flying in this part of the world.

Dragonair customer review :  31 August 2010 by Kelvin Chan   (Hong Kong)

HKG-KHH return. The first leg was A330 with first class, return A330 with long-haul product. Business class seats were open for economy class passengers on the first leg and were fantastic with great legroom and comfort. Meal was nice. Return flight standard, with PTVs. The meal was okay, though not as great as the first leg.

Dragonair customer review :  18 August 2010 by Joe Yip   (New Zealand)

TPE-HKG on A330-300. Flight on time. Very comfortable interior with personal TV. Excellent service from cabin crew - friendly and polite. Decent breakfast meal with a pineapple tart (Taiwan local snack). However, the TV screen was very dim although the brightness was maximized.