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Dragonair Passenger Reviews and Dragonair Customer Trip Reports



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Dragonair Customer review :  14 November 2012 by Adam Course    (China)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew today from Hong Kong to Chengdu (12/11/2012). We were traveling with a 3 year old child. We checked in and they said we could not sit together as it was a full flight. They told me I should have done that prior to arriving at airport? They then refused to ask anyone if they would swap. I tried to pay the extra for business class so we could sit together and they said we would have to pay for 3 new tickets. Staff then told me I better go as the plane was boarding and would miss the flight. Onboard they only serve dim sum or eggs, no matter what time of day. Very poor in flight service, however pilots and flight attendants friendly. Would not fly with them again.



Dragonair Customer review :  12 October 2012 by Fang Jun    (China)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

From HKG to PVG. The flight was full and on time. Dinner was quite good. Ice-cream service was combined with meal service. Crew helpful and hardworking. Boarding procedure should be finished more quickly.



Dragonair Customer review :  18 September 2012 by Roger Stone    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-PEK and NKG-HKG. Dragonair is fast becoming one of my favourite airlines. Apart from the usual traffic delays out of Nanjing, not the fault of Dragonair, my recent flights were very good. Seating, meals, wine and general service are all excellent. I only wish Dragonair flew to Australia.



Dragonair Customer review :  29 August 2012 by D Byrd    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The plane was heavily delayed on both legs of the trip, both to and from Beijing. Despite this, the trip was nice, with comfortable seats for Economy and (dare I say it) delicious food served. The entertainment system was weird, though - while you could switch between channels on the TV in front of you, it took about ten seconds to catch up with your choice, which made it difficult to see what was on which channel.



Dragonair Customer review :  24 August 2012 by Fang Jun    (China)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A return flight between PVG and HKG. The flights were on time. Served a hot meal which was quite good. Air fare was fair.



Dragonair Customer review :  18 June 2012 by T Impson    (China)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong - Hangzhou on A320. Managed to get the emergency exit for the first time on Dragon Air. I was very happy as their A320's have such a tight seat pitch I cannot sit with my legs straight. The emergency exit row had more leg room but only equal to the standard seat pitch on SAA. Service was great, food good and they are very safety conscience. Always good updates from the flight deck.



Dragonair Customer review :  18 June 2012 by Mark Muller    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Chongqing to Hong Kong and the flight went very smoothly with excellent catering and very good crew. The only down side is the A320 seating looks a bit worn but otherwise a very good experience.



Dragonair Customer review :  18 June 2012 by J Liu    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong to Beijing flight was delayed for 40 mins. The seat was comfortable and food was great. However, there was no personal television screen.



Dragonair Customer review :  7 June 2012 by B Walberer    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-OKA-HKG with Airbus 320 in KA economy. Return flight was delayed by 2 hours but we were kept informed by the ground crew. Apart from the chaos at OKA airport the flights themselves were pleasant. No IFE but the seats were comfortable, with good leg room. The crew was friendly and served hot, tasty meals on both sectors. Alcohol (beer, wine) was provided free of charge during meal times and upon request. Overall, a good experience and recommended for short intra-Asian flights.



Dragonair Customer review :  29 May 2012 by K Leung    (Hong Kong)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hangzhou to Hong Kong on A330. Flight experience was very poor. Weather was unstable and flight delayed from 15.35 to 23.45. All passengers complained about the incident but all managers seemed to be hiding. However the worst yet to come, after we boarded at 23.45, there were a group of angry passengers who refused to get onboard so another 2 hours wait to handle this group. Eventually we landed at HKG at 03.41 the next day.



Dragonair Customer review :  22 May 2012 by P Davies    (Thailand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SHA-HKG. Flight was an hour late leaving however this is usual from Shanghai. Seats comfortable and service was excellent. Well mannered and well trained crew. Food good and beverages were perfectly adequate.



Dragonair Customer review :  2 May 2012 by Shane Walker    (Bangladesh)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong to Dhaka return (via Kathmandu). Not impressed. A330 aircraft was looking quite old and worn, seats were frayed and stained, as was the carpet. Flight attendants were stony faced and really didn't seem too happy with having to serve customers. At least the flights were on time, and we had no issues with our check-in or baggage. There was also almost nothing in the way of English inflight entertainment, which made for a long couple of flights.



Dragonair Customer review :  25 April 2012 by B Cleary    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TAO-HKG A330. Attendants showed us to our seats, take off on time. Everyone served a beverage in 20 mins. There was a hot meal service, with 2 selections - tasty and plentiful. Second beverage service, then a tea / coffee service. Fluent English and Mandarin spoken by the crew. AVOD in the back of the seat, however I did not use it. US Airlines should take the example set by this carrier.



Dragonair Customer review :  27 March 2012 by J Devaney    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BJS-HKG on A330. Seats were narrow but still comfortable. I was surprised to have PTV on this flight which was only 3 hours. Full flight out of BJS, we were on the tarmac for nearly 2 hours before being cleared for takeoff. Crew were friendly and food decent.



Dragonair Customer review :  22 March 2012 by C Cooledge    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK-HKG return in Economy. Older seats with no AVOD or personal screen. Pitch ok. Not a great seat but alright for a domestic flight in China. All seats came with a bottle of mineral water during boarding. Food and service were above par for a domestic flight. Meals good and the Haagen Dazs ice cream is a great finish. I enjoyed the full range of complementary drinks, including cocktails and select teas, in economy.



Dragonair Customer review :  22 March 2012 by M Lipponen    (Finland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong-Kunming, Chengdu-Hong Kong. Both flights on time or ahead of schedule. I had a connection from Macau via Sky Pier and this was a very smooth and pleasant operation. My luggage arrived with me to Kunming.



Dragonair Customer review :  9 March 2012 by E Jacobson    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Connected to KA from a CX ORD-HKG flight and flew HKG-KHH-HKG. Great flights overall - Airbus 330-300. There is a lot of leg room, seat back screen with a few dozen channels. Crew attentive and friendly and helped put bags in the overhead. KHH airport is now one of my favorites - great kids play area and quaint all around. HKG took a very long walk from what looked like the central area to the wing where the KHH flight was boarding, took a good 30 minutes. The food was very nice even on this short flight.




 



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