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CSA Czech Airlines Passenger Reviews and Czech Airlines Customer Trip Reports



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CSA CZECH AIRLINES customer review :  28 February 2011 by M Rust   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-PRG-LHR. Met requirements I would expect of a 3-Star airline. Comfortable A319 with leather seats and good legroom. Meal provided satisfactory and efficient cabin crew. Minor delay experienced on return - would use this airline again.


CSA CZECH AIRLINES customer review :  28 December 2010 by E Emelyanova   (France)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Samara-Prague-Paris and Samara-Prague-Barcelona. 2 baggage losses, simply outrageous - when I was traveling to Paris I was supposed to stay there for 6 months, and when they lost my baggage I had only the clothes that were actually on me at the moment. I had my baggage back only 2 weeks after. Don't expect the representatives to react to your claims, you're going to be politely ignored. Now I'm in Barcelona and was supposed to go to the Pyrenees to ski, but they lost my baggage again and all my sportswear is in there. It may seem like good value, but you risk too much, and if they lose your baggage you're gonna pay the difference you'd pay for a flight with a different airline. So, as you might guess, I do not recommend this airline.


CSA CZECH AIRLINES customer review :  7 December 2010 by Andrija Matic   (Croatia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Barcelona to Zagreb via Prague. Check in at BCN swift. Barcelona - Prague leg A319 with decent legroom. Complimentary refreshments served. Crew polite but without a single smile during two hours flight. Prague-Zagreb leg by ATR 72 aircraft. Transfer in Prague smooth and departure to ZAG on time. ATR72 cabin a little bit worn out but clean. Legroom better than on Airbus aircraft. Complimentary refreshments served. Crew courteous and smiling.


CSA CZECH AIRLINES customer review :  14 October 2010 by S Paice   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-PRG-LHR. Outbound flight fine, drinks and croissant served and extra drinks provided on request. Ham and cheese roll on the afternoon return flight, which was perfectly ok. Seat a bit hard on both legs, but otherwise ok.


CSA CZECH AIRLINES customer review :  15 September 2010 by F Lanquetin   (Germany)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

FRA-PRG-TLV return. CSA offers very competitive fares to TLV. Check in in FRA took a little time since only 2 counters open. A319 seats a little slim and not very comfy. Small sweet or salty snack and drinks served on this short sector. IFE was overhead LCD screens showing CSA commercials and map. Connecting in PRG very easy. Airport nice, look out for a brochure with coupons for the airport restaurants. CSA offers upgrades for appox 40 EUR to business class (subject to have a high economy booking class or a frequent flyer status). PRG-TLV was full on A320. Seats not very comfy and felt quite cramped. Served a small hot meal and not very good. TLV to FRA they were overbooked and offered to rebook me to a direct El Al flight which I accepted. Check in staff at TLV very friendly and efficient. I would fly Czech Airlines again if the price is low, the product is nothing special but they did the job and flights were on time.


CSA CZECH AIRLINES customer review :  11 September 2010 by Simon Boxall   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-PRG-RIX-PRG-LHR. Flights on time. Crew smiling and helpful. Free drinks and sandwiches on which is more than can be said for most European airlines now. Flights on 737s, which feel cramped when full. My only gripe was with Prague airport - nothing to do and horrendously expensive! (£4 for a small glass of orange juice, in every cafe! £55 in 'duty free' shops for most fragrances!).


CSA CZECH AIRLINES customer review :  10 August 2010 by Juraj Kovác   (Slovakia)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Our flight Prague to Madrid (A319) was badly delayed, supposedly due to a last-minute crew replacement. The staff started issuing new boarding passes at the gate, effectively scrapping the passengers' seating preferences, but they were unable to provide any information on the delay. After about 70 minutes at the gate, the airline let everyone on board, just to keep them waiting for another 2 hours. This seems to be CSA's favorite way of avoiding passenger rights claims, as it automatically falls within 'tarmac delay' - people on board only got a glass of water while waiting. The crew never said anything about the actual cause of the delay and didn't seem to care much about it. The inflight snack consisted of the usual ham and cheese sandwich, a cold and a hot drink. The arrival to MAD was further delayed by about 30 minutes while waiting in the landing stack, meaning that we missed our connection even though we'd originally had 4 hours for transfer within the same terminal. The flight back (MAD-PRG) two weeks later was substantially better: a newer A319, on time and with a friendly crew (although their language skills remain disappointing). The seats in more recent narrowbody aircraft are decent, with adjustable headrests and sufficient legroom. Inflight snacks keep to the same standard (small chicken sandwich, drinks), the entertainment system only has a few LCD screens throughout the plane, showing the flight details, occasional video clips and a very, very dated presentation of Prague. All in all, the experience was more pleasant than the previous trip and the ground staff has been very helpful in locating and retrieving my lost baggage upon arrival.


CSA CZECH AIRLINES customer review :  10 June 2010 by M Lucas   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Vilnius-Prague B737. Smiling and professional crew. Clean aircraft and free onboard drinks and tasty sandwich for 1hr 30 flight in economy.


CSA CZECH AIRLINES customer review :  9 June 2010 by David Gartside   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MAN-PRG return B737-400 Economy. On time departures / early arrivals in both directions. Both directions almost full - encouraging given that CSA pulled off the route at the start of the recession and only came back this Spring. Food/beverage service OK - outward (breakfast) a bit meagre - two muffins, inbound (mid-evening) a turkey roll. Generous with coffee/tea/drinks etc.


CSA CZECH AIRLINES customer review :  8 June 2010 by W Bradley   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

TLL-PRG Economy class. The aircraft was new, clean and comfortable, cabin crew pleasant. Announcements made in several languages. The food could perhaps have been better. Baggage delivered quickly in PRG.


CSA CZECH AIRLINES customer review :  7 June 2010 by M Pernik   (Czech Republic)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

PRG-MAD-PRG Being native Czech I prefer Czech airlines if possible. Unfortunately due to economic situation they started to cut down all expenses including onboard service and even cancelling some of the routes. The food, a sandwich, was nothing you would remember but was edible. IFE poor as only some old clips were shown - watching the position of the aircraft on the map was much better. Soft drinks complimentary. Airplane quite new and clean.


CSA CZECH AIRLINES customer review :  7 June 2010 by Gael Ar Breizhat   (France)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CDG-PRG-EVN return. CDG-PRG on Air France. The 3 next flights on Czech Airlines were pleasant, fair food, comfortable seats in Economy, FA smiling. The only thing wrong is that I don't understand why all flights from Central Europe arrive so late and leave so early in Yerevan. IFE bizarre, with stupid video gags, but nice map system.


CSA CZECH AIRLINES customer review :  10 March 2010 by Donald Wilson   (France)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Marseille-Prague-Marseille Economy class. Sandwiches offered both ways were fresh and tasty. Cabin crew spoke good English and heavily accented French, were professional and engaged with passengers. Other people's comments about poor seats were borne out by people around me though mine were fine. Good legroom. Whereas I don't think I would choose them to go on to another destination after Prague, for a simple round trip I'd certainly recommend them.


CSA CZECH AIRLINES customer review :  10 March 2010 by J Tung   (Czech Republic)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Prague to London economy. I checked in online the day before travel. The process of online check in is ok, not as easy or user friendly as BA or Star Alliance (LX, LH). At least it’s available. Prague airport empty and very easy to navigate. However if you arrive early there is nothing worth seeing/buying at the whole airport. Everything is overpriced. Used the CSA lounge which is nothing special. Very poor choice of food and drinks. A320 seat pitch adequate. Food was pretty tasteless. On Economy class you have to purchase wine/beer. Service on board was very robotic, but ok for a short flight. Arrived at Heathrow T4. Same nightmare as usual. Very long wait after landing due to traffic control. Luggage belt area was very crowded and messy. One positive thing about CSA is their quick response to email. I had few queries on my FFP card and all was resolved within 20 minutes on 3 exchange of emails. Very efficient and friendly. However CSA ticket price is the most expensive in most routes, including Prague to London. In the future I would opt for easyjet for the low price, or BA for the quality of product of service.







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CSA Czech Airlines Reviews and CSA Czech Airlines Passenger Opinions about CSA Czech Airlines standards


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