CSA Czech Airlines review by Tim Powell
5 October 2006

MAD-PRG-MAD. On type departure and a warm breakfast, hot and cold drinks and pleasant cabin crew. They spoiled the overall impression on the way back last night, with the late arrival of the inbound airplane, due to leave PRG at 1955. No announcements made until the scheduled departure time and no staff at the gate. Then it was announced the flight would leave at 2040. We left at 2110 with the captain putting the blame on heavy congestion at Madrid for our arrival, this despite the obvious fact the inbound aircraft had not arrived at the gate until after its scheduled departure time. The service on the flight was good. Czech Airlines, like its two-letter airline code is OK, but could do better.

CSA Czech Airlines review by Farouk Mogheth
27 September 2006

Moscow SVO to Prague. Clean and crisp flight crew smiling. Plane comfortable but a bit more leg room could be appreciated. Nice airshow, candid camera and then programme from CSA destinations. Plenty of food, sweets, coffee, tea and 3 rounds of drinks with a variety of alcohol served. Landing on time. Prague airport more than airy and comfortable to get through. Czech airlines managed to keep standards high and it will be better by acquiring new A320s and the upgrade of the longhaul of their A310s and A330s.

CSA Czech Airlines review by J Cherrie
13 September 2006

Business class from Newark to Sofia - connecting in Prague. The check in process from the US was up to standards and they included a pass to the Virgin Atlantic lounge in Newark. The only issue with that lounge is that it is outside of security. The staff friendly and the service was attentive. The food is excellent - the wines were very good - they did as well as any airline wining and dining the business-class passengers. The Czech Airlines seat is sub-par for a business class seat. They are too close, mechanical and not electronic, they don't recline as far as a business class seat should. There is no built in video unit. One can watch the movie on the mainscreen or use a hand- held unit. The picture on the hand-held unit is miniscule and I could not hear the sound. On the return trip, my entertainment jack (on the seat) only worked in 1 ear. The business-class restrooms were clean and had nice amenities. The check in procedure from Prague and from Sofia was terrible. Crystal Lounge in Prague is very nice - food and alcohol plentiful, seats comfortable, and a view of the airport. In Prague and Sofia no priority given for business class boarding. It was a free for all. I give the staff, food, restrooms, friendliness, blankets, lounges and US checkin 4 stars -- I give the seats, entertainment, foreign check in 2 stars. So 3 stars is about right. If only they replaced the business-class seats!

CSA Czech Airlines review by J Birbeck
8 September 2006

LHR-PRG return. Nothing but praise for the crew on these flights - seemed pleasant, plenty of smiles with efficient service. Handled the 1 hour delay at Heathrow very well. PRG bit a drag, only one luggage belt working for 3 flights, but this was nothing compared to the usual bun fight of arrivals and baggage reclaim at LHR Term 2, the former an exercise in making a queue walk round and round as many times as possible, the latter a dark, chaotic dump. What a good impression it must give to visitors!

CSA Czech Airlines review by Viktor Frkal
6 September 2006

PRG-JFK business class. The seat doesn’t provide fully reclined seats, but service excellent. Pre-departure drinks included water, orange juice and Czech sparkling wine. Lunch included aperitif, warm roasted nuts, soup, starter, three choices of main course, cheese and deserts. During the flight, crew came around with ice cream and more deserts. Before landing, warm or cold meals were served, again of a high quality.

CSA Czech Airlines review by Marc Gratton
29 May 2006

YUL-PRG-YUL (March 2006). Overall check-in, in-flight entertainment, food and service was satisfactory. Problems started 1-hour prior to landing. There was a snow storm in Prague and they closed the airport. Finally landed in Ostrava. Stayed inside plane for at least 90 minutes, then got transferred in airport in transit area, which was too small for the amount of passengers (other CSA flights landed there as well) Very little information (or should I say NONE!) given to passengers and no reps to assist anyone. Waited over 4 hours until we had to go through customs and hop in a bus for a 5+ hour ride. Nothing from CSA other than small lunch (sandwich, chocolate bar and pop/water bottle) at around noon. Was supposed to land at 6AM, got to Prague airport (via bus) at 6:30PM. The return flight to Montreal was very nice - ived over an hour early, great service on plane. Undecided if I'll ever fly with them again.

CSA Czech Airlines review by Paul Amos
22 April 2006

Cairo-Prague-Heathrow flight. Arrived at check- in in plenty of time to be told plane was 'overbooked'. Had to wait 6 hours standing in airport (along with about 20 other people in same situation). Eventually was found a flight to Heathrow via 3 hour stopover in Paris. (Therefore did not get to Prague at all). Was given 200 US dollars compensation on the spot in Cairo (I don't consider this enough considering the trouble caused). Will not use this airline again.

CSA Czech Airlines review by Lloyd Hughes
20 April 2006

Stansted Prague 3rd April. No one else at check in so very fast. Incoming flight late but time nearly made up by the time we arrived. Attendants friendly, fast and polite. Snack was simple but good quality and the economy legroom seemed very good compared with the budget airline competition - funny really as we paid considerably less for the CSA flights than easyjet were offering for the same day. I know it was a simple "sit down and get there" journey with no frills but good service and legroom can make a lot difference even when you're only on a less than 2 hour flight.

CSA Czech Airlines review by Pavel Babic
26 February 2006

BRU-PRG-BRU. Both flights rather uneventful on old planes. boarding and flight crew rather tired and looked stressed, which did'nt matter much as the flights took just about 1hour 15 mins. A nice way to get to Prague from Brussels for a relatively low price. Prague airport nice and clean, new terminal open, the ground staff rather nice and helpful. Very good value for price!

CSA Czech Airlines review by Karl Parish
3 December 2005

Check in was efficient at LHR and PRG. Planes were old but clean. FA's were very friendly and the in flight catering was decent for such a short flight. Overall an enjoyable experience and I would fly with them again.

CSA Czech Airlines review by Phillip Watson
10 November 2005

LHR-PRG. Outbound flight 30 mins early into Prague, and on time back into London. Plenty of leg room, food quite good and the service friendly and helpful, but they need to update their fleet as the 737 used on both legs were a bit old. Overall the impression was very positive, and their prices were by far the cheapest (even cheaper than the budget airline Easyjet) I liked it so much I joined their loyalty scheme and will fly with them whenever possible in the future.

CSA Czech Airlines review by Malcolm Hayes
30 October 2005

BHX-PRG-SVO, and return St Petersburg - Prague - Birmingham. 737's slightly worn but ok. Food and service on all legs was good (particularly so given inclusive return price of £220) - only problem was punctuality with 3 of the 4 flights late by 30 mins or more. If time is not of the essence, I would happily recommend.

CSA Czech Airlines review by Dave Jaros
20 October 2005

PRG-LHR one way in economy, scheduled 12:30. CSA allow you to phone check-in in Prague with cabin luggage only on EU flights or anywhere when in business class. Departure announced to be 15 mins delayed due to "operational reasons", take-off delayed accordingly. B735 a bit worn plane, but well maintained. Free Czech and English papers available. Provided free cold meal - couscous, ham, cheese, green pepper slice, two rolls, butter, two small pieces of pudding deserts - tasty for me, but many pax did not eat much. Free drinks round - free soft, wine, beer, later tea / coffee. Crew effective and polite. Inflight magazine fresh and interesting. Landed at LHR some 15 mins ahead schedule, directed to T2. Very relaxing and comfortable short haul.

CSA Czech Airlines review by Pavel Babic
12 October 2005

Dubai-Prague-Bratislava return. The flight from Dubai to Prague was delayed. The cabin crew seemed tired and not very motivated. I was very surprised that a passenger sleeping on the floor in front of the emergency exit was passed by unnoticed during the entire night flight, which made me feel like I was travelling on a low-cost bus service. Seats very uncomfortable and restrictive. The second service practically served into your hands - no trays, which I found very surprising, as I have always considered CSA one of the airlines delivering a rather good quality product. The long-haul flights obviously are not their strong point. Short haul European routes, on the other hand, are quite a pleasant experience and I would recommend CSA on these to anyone who is looking for a " value for money" trip. All in all, for my next trip from the UAE I will most look for another option, even though my sympathy for CSA remains unchanged on the European routes.

CSA Czech Airlines review by Alistair Robertson
2 October 2005

We have just returned from a long weekend in Prague and used the services of CSA from Edinburgh primarily due to the more convenient flight times compared to Globespan. Whilst dissappointed that CSA have recently cancelled the flight from Glasgow; being moved to Edinburgh was not overly inconvenient and we were rewarded with one of the more pleasurable flying experiences of late. The planes are modern and clean and the flight crew friendly and attentive.The legroom was the best we've ever experienced with a good 4 inches of extra room in front of my knees.The food as good as BA and all round I would rate my experiences of CSA better than BA. A great airline flying to a modern airport and a really really great city-what better formula.

CSA Czech Airlines review by Sam Sharp
16 September 2005

Just returned from Eastern Europe where I took a CSA flight from Prague to Warsaw and couldn't have been more pleased with the service of the on ground and in air personnel. They were quite helpful in checking luggage from Prague to Chicago even though we were transferring to LOT on an e ticket and were using paper tickets with CSA. Flight was on time and I would not hesitate to use this line again.

CSA Czech Airlines review by Jim Corstorphine
1 September 2005

We flew from Edinburgh to Prague on the afternoon of 26 August 2005, and it was the 'Flight From Hell'! A group of around 15 drunken females, en-route to a 'hen night' in Prague, shouted at each other using foul language for the entire duration of the flight. They quite openly passed around a bottle of vodka - to which the cabin crew simply turned a blind eye. In fact the cabin crew were quite happy to supply them with more free alcohol from the drinks trolley!! Quite a lot of the passengers commented to the cabin crew on leaving the plane that it was the worst flight they had ever had to endure. We felt the same way and we will have to think long and hard before using CSA again. I did intend to make an official complaint to the company, but I see another post on this forum indicating that they never reply to correspondence, so it's probably not worth the effort.

CSA Czech Airlines review by Andreas Knorr

23 August 2005

I have flown CSA on about 60 round trips mostly to Slovakia, Russia, Ukraine and Norway during the last three years. in short, I have never experienced more delays (greater than 30 minutes) and flight cancellations on any other carrier. While their cabin crews are generally very friendly and on-board food and drinks are (still) above average, their gate staff and station managers are usually disinterested, and often rude and impolite. Do not expect an announcement if your flight is delayed, or for how long! Moreover, written complaints have never been answered by CSA.

CSA Czech Airlines review by Dave Jaros

8 July 2005

PRG-ZRH-PRG in economy. Outbound flight on a aged but well maintained B735. Occupancy 50%, therefore easy and chance for seat choice Departure just in time, attentive FA´s, czech, german and english press available. No cockpit information. Offered breakfast (snack) box with small cheese/ham roll and yoghurt (but exploding a bit after pulling the cover away), plus cereal stick, one soft drink (wine on request) round - flight duration 1 hour. Fast and effective servise, messages in czech, english and german language. Return flight also in time, snack box similar but a chocolate bar instead of yoghurt inside. Kids were gifted by some puzzle. Nice FA on this flight, also some cockpit information about route and connections provided. However, as usual, the FA´s safety instructions spoken in english are told in speed level that sometimes even natives hardly understand. And sometimes, messages are told even during start which is absolutely not possible to catch (volume button??). All in all, nice and relaxing experience and good service even for such short flights.

CSA Czech Airlines review by Gerald Schillinger

2 July 2005

Had a denied boarding on business class with Czech Airlines on the 25.3.2005 on the flight from Zurich to Prague. At least 7 other passengers were denied boarding as well. The local representative would refuse to show up and help the stranded passengers. We had to make our own arrangements to fly out of Zurich again which is not easy considering that this was the easter weekend. Fighting since then to get any compensation as per EU law and refund for the tickets. Being a frequent traveller myself I have never experienced a similar ignorance by any other airline.

CSA Czech Airlines review by Robert Fridrich

4 June 2005

KSC-PRG-KSC. in economy class. Really impressed by the airline. First leg was operated by 737-500. Aircraft was clean but showing its age. We were greeted by friendly F/A´s. Flight took 50 minutes. For this short trip , decent snack was served , a cheese or ham roll , (I chose cheese) , tasty small cake , tic-tac and beverages. Quality and especially quantity were extremely good for this short flight. Second leg was operated by ageing ATR72-200. Aircraft was again clean but wery noisy. I wasn´t able to hear what F/A´s were speaking through PA system. Again the same snack , but I chose ham roll instead of cheese one. Both quality and quantity again very good for such a short flight.

CSA Czech Airlines review by G Saketh Ram

23 May 2005

CSA from FCO-PRG. I was pleasantly surprised by this airline's warmth and graciousness. It seems that they really do want to improve the Skyteam alliance. Check in was done by Alitalia agent who which rude, inept and totally incompteent which has been my experience with that second rate airline on numerous occasions. On board CSA aircraft, was greeted by friendly purser at the door and helped to my seat by the equally nice crew. Captain spoke perfect English and gave description of route to Prague and said we would arrive about 10 min early. Meal was decent for a 2 hour flight with cold cuts salad and a delicious cannoli, all served by kind and smiling crew of 3. Overall I would definitely use this airline again, as long as they dont follow the likes of other members of their alliance.

CSA Czech Airlines review by Michael Hill

23 May 2005

MAN-PRG-KRK and return in Business Class. Very impressed with Czech as it was my first flight with them. Boarding at MAN was incredibly efficient. MAN-PRG flight was 737-500. For some reason not my favorite plane. Flight was full. Really good service and meal. Nothing appeared to be too much trouble for the crew. Hot towels and welcome drink also offered. Transfer at PRG was uneventful. I liked the airport. Club lounge was very good, with all manners of drink available plus good snacks. Connect to KRK on an ATR42. Flight time was about 1 hour and there was a seperate Business class section. Only downside was space. Good cold meat/cheese service and drinks service. Return flights were much the same. Great service and a wonderful meal PRG-MAN. Choice of entree. I would not hesitate to fly Czech again. Very impressed.

CSA Czech Airlines review by Farouk Mogheth

6 May 2005

I fly economy and haven't had the chance to upgrade (silver card holder - UPGD for free and no miles deduction) since I had my bonus ticket. Flew economy, seats okay, 3,5 hr flight comfortable and the crew this time eager to please. Edible food (chicken/ or tortellini). Looking forward to use the airline again and experience their new A320s that are being delivered soon (2 already delivered) The only shame is that Czech airlines has no Business class counter to check in at Cairo. Its the Egyptair business class counter and checking in there depends on the mood of the staff (Egyptair).

CSA Czech Airlines review by David Vlcek

24 April 2005

I have been a frequent flyer with Czech Airlines for the last 12 years in both business and economy class.On my recent trip from Prague to London Heathrow, I had to unexpectedly change my departure from Sunday evening (Sunday flights are always overbooked) to Saturday evening (half empty plane). Being a Gold Card member with OK PLUS for several years, frequent flyer for many years, I was told in order to change my departure date, I would have to pay over £73.00 on top of a bit expensive ticket. On my return I have contacted CSA office in London and was told that CSA does not recognise frequent travelers and would not refund this charge. 

CSA Czech Airlines review by Alan Mitchell

14 April 2005

GLA-PRG-EDI on business class with Czech Airlines. Check in at Glasgow was particularly smooth as there was no queue at the business class check-in. Thereafter made my way to the Servisair Lounge (you need to ask at check-in for an invitation as I wasn't offered one). The lounge was pretty standard with the usual selection of drinks and paucity of snacks. On board, seating in business was 2x2 on a 737. A pre-take off drink was offered. About 15 minutes into the flight menu cards were handed out (rare on European flights these days) offering three courses including a choice of entree. A linen table cover was placed on the tray before the meal was served. Unfortunately plastic cutlery as usual. There was a choice of two red and two white wines in addition to sparkling. The cabin crew were particularly attentive, though there were only two of us in business class to keep them occupied. On the return to Edinburgh from Prague the service was much as on the outward leg though on this occasion we were an hour and a half late in taking off due to the late arrival of the inbound aircraft.

CSA Czech Airlines review by Patrick Minoughan

28 March 2005

PRG-AMS on the 7 AM departure. Because I am so tall and I arrived early enough I was assigned to an emergency row with plenty of leg room. In flight service was great as usual, including the breakfast. The gate check in and boarding process were both disasters as usual. First it's the usual argument about the size of the carry on, the re-measuring of the bag, the aggravation of it all and then the eventual "ok you can carry it on." Then comes the cattle call that CSA refers to as the boarding process. Why can't they do it by rows like most everyone else, that surely would cut down on the kicking, biting and shoving. I have flown CSA many times between AMS-PRG and CDG-PRG.

CSA Czech Airlines review by Ramón Fretz

13 March 2005

ZRH-PRG-ZRH in Economy class. A warm and friendly welcome, smiling flight attendants standing throughout the cabin, helpful to those who needed assistance to place their hand luggage, attentive to mothers with small children. Announcements in Czech, English, German and French, a small sandwich and a drink on a 55 minutes flight. The return flight with same performance.

CSA Czech Airlines review by James Redford

4 February 2005

MAN-PRG on 28Jan on OK647 Business Class. Service was excellent with comfortable seats, good leg room, wide variety of newspapers, hot towels, a good hot breakfast and friendly crew. I liked the addition of an individual coffee pot for each passenger. Return was 31Jan. Prague has a modern terminal with many facilities. The flight was again excellent with a hot meal and proactive crew.

CSA Czech Airlines review by Jonathan Cohen

25 January 2005

LHR to Kiev via Prague return. This was my first time flying with CSA and not be my last. The ticket was booked at relatively short notice and at £277 including taxes was cheaper than BA or Ukraine International for the same itinerary. All four sectors were operated by B737-400 which were clean and tidy. It was nice to see that CSA still offers a good Y class service. On all four sectors there was some kind of cold meal. Free cold drinks and tea or coffee. I had ordered Kosher meals and was pleasantly surprised to find that despite it being my first time with the carrier, I received the Kosher meal on all four flights. Compare this to some much larger carriers who despite my gold card status and profile information on their systems for many years still forget my special meals. Service was excellent on all flights. Nothing was too much trouble for FA's. Requests for second rounds of drinks or tea or coffee met with a smile.

CSA Czech Airlines review by T Major

7 January 2005

Prague-Oslo. Never had a worse experience before. Before boarding, all hand luggage had to be measured before entering airplane. People were not allowed aboard with their bags if they did not match. Why did they not do this at check in? Checking in bags etc that did not fit was not an option. Personnel just responded "thats not my problem!". Made a complaint about this via email but did never get an answer! Have been flying quite a bit but never experienced this!

CSA Czech Airlines review by William Cheng Chung-hang

5 January 2005

London Heathrow to Prague on 27th December. I was pleasantly surprised by the on-board service. It was a full flight and, yes, the seat was a bit tight, but the on-board service was good. The FA's were really pleasant, friendly and helpful - smiles not in short supply. I expected to be served just a sandwich, but they served a proper cold meal. For a two-hour flight, this was really good. Had a similarly positive experience on the return flight.

CSA Czech Airlines review by Jake Mathis

1 January 2005

JFK-PRG : Flight left a little late due to chaotic boarding process. I was in the last row in a non reclining seat. This was not so good. Upon boarding, you get headphones, a bottle of water,  free toothbrush and slippers/eye covers. The staff were friendly. Had about 9 channels of audio and 2 movies. One movie was American and one was old Czech 80's movie. Between movies they played old communist era comedy programs.  Meals were great - Alcohol was free on the flight. Breakfast was served about an hour before arrival. Drinks cart passed several times during flight.  PRG-BTS : Whats funny about this plane and airline is that they have business class on a prop. Its also in the back so maybe its the last first class? This is because this plane is boarded from the rear. Flight staff was nice and trilingual. All announcements in Czech/Eng/Ger. We got small ham or cheese sandwiches and a cookie. A nice flight, was a bit loud cause I was near the engine. Vibrations were massaging though. BTS-PRG : Was a very cold morning for this 0530 departure. Plane was nice and warm inside. Once again served a sandwich and coffee. PRG-CDG : This was a great flight with comfortable seats. The one carry on rule was strictly enforced.  This time we got breakfast. Eggs, sausages, and three types of rolls. A little salad and coffee.  I was not so impressed by the very small restroom.  Had to connect to the dreaded Delta flight to ATL.

CSA Czech Airlines review by Viktor Frkal

10 November 2004

Zurich-Prague in business class. The lounge in Zurich is a bit old and filled only with snacks and basic wines and liquors, however the assistant was extremely helpful and took care of everybody on an individual basis. The flight was on time and very pleasant. The plane was not cleaned properly. No menus handed out (only a 1hour and 15 minutes flight) and cold snacks with aperitifs, wines and beers served. Attendants very friendly, but no usage of sir or madam. Also, no walk through the cabin after serving the meal and asking for anything else. In general, a pleasant and good flight in European business class cabin.

CSA Czech Airlines review by Gordon Palmer

9 August 2004

Flew OK to Prague out of London Stansted, back through Heathrow. Reading earlier comments, I think CSA have downgraded their economy meal service recently - flew out on a 18.25 flight, and had a cold dish of bread roll with slices of ham, cheese plus some coleslaw type salad. Same on the return, which was a lunchtime flight. Still, in an age of ever-lowered expectations in European flights, it's probably to be expected but not congratulated. Service decent, flight back they forgot to load ice for drinks - warm cokes and juice all round!

CSA Czech Airlines review by Neill Bell

1 August 2004

EDI-PRG-EDI : Economy. Just a swift midweek break but with direct flights, it had to be done. Very swift loading at EDI and push back ahead of schedule. The FA's appeared disinterested but in fact were keen to get on with the flight. Very good food, wine and beer on offer and arrived ahead of time. The return flight was subject to a few delays, outside the airlines control. The standards were very good and the flight pleasant. I would certainly use them again should they have the right routes. Now, can Prague be an effective hub to lure me away from Heathrow?

CSA Czech Airlines review by E S Mullen

28 July 2004

I flew with Czech Airlines from Dublin - Prague return in June 2004 and was amazed at their standard - I had heard before they had an ageing fleet. The airplane was extremely comfortable and the air hostesses were very friendly. It reminded me of the safe comforting feeling I get when I fly with Aer Lingus. The food was traditional Czech dumplings which left me craving for a second helping. Prague airport was surprisingly spotless and I would recommend Czech Airlines

CSA Czech Airlines review by Stefan Vetter

12 July 2004

ZRH-PRG-TLL-PRG-ZRH, Economy. On all legs OK was using its Boeing 737-500. Seat configuration a little different between the planes. Very good pitch. Back maybe a little hard. Nice meal services (sandwich during ZRH-PRG; hot lunch during PRG-TLL). Very friendly and professional staff. As Sky Team Elite Plus member using Air France lounge in Zurich: quiet and helpful staff. The new OK lounge (Mai 2004) in Prague is simply great! Super design, spacious, excellent food and drink selection. OV lounge in TLL in Scandinavian design and small. All together an utmost pleasant experience. OK is one of the best airlines in Europe and challenges all major carriers. A pity that the connecting possibilities to ZRH are for many destinations not optimal, if not I would fly OK much more often. Actually better than many 4 star airlines. A 4 star experience for me.

CSA Czech Airlines review by Paul Marcinov

21 June 2004

Our blind daughter and her guide dog flew with CSA from Prague to Montreal and it was a flight from hell. Local CSA management cancelled her pre-arranged extra seating room (for the dog) and placed her in the last seat of the aircraft (reserved for pets). The guide dog was unable to fit in between the seats in this part of the aircraft. Although there were free seats in business class, cabin staff refused to let me, her father, pay for an upgrade as, "We don't want the dog to disturb premium paying customers." Please visit This Page to find out the ruling by our Canadian Transportation Agency in this matter.

CSA Czech Airlines review by Florian Eberth

8 May 2004

Frankfurt-Prague-Frankfurt in April/May 2004 on CSA/Economy; quite impressed with this airline, nice, efficient staff, fast check-in, very fast baggage belt in Prague airport. Service on board nice, food on this short flight only sandwich, drink (Czech white wine from Moravia is quite fine, by the way) and cookie, but it's okay for the short-haul. Both flights (737-400 and 737-500) on time - flight back to Frankfurt even 10 minutes too early in Frankfurt. Seats in Economy Class on 737 lack (as almost everywhere in Economy Class) legroom space - especially in the middle seat due to a quite strange construction of the table holder at the back of the front seat.

CSA Czech Airlines review by Dave Nealgrove

2 March 2004

Heathrow to Prague 23/2/04 and returned 26/2/04. I must say it was the most enjoyable flying experience I have had in many transatlantic trips. The crew were excellent ,my seafood meal the same.

CSA Czech Airlines review by Benoit Guay

1 March 2004

I have just returned from Prague and Budapest 3 days ago. CSA has once again fulfilled my expectations. The transatlantic flight out of Montreal was great. The staff was courteous and very polite. All segments were on time. The food was great. The planes (A310-300 YUL-PRG) and ATR-72 (PRG-BUD) were spotless.

CSA Czech Airlines review by Marek Balis

4 February 2004

CSA from Dublin to Bratislava. It was an above average experience. The crew was friendly and polite , while the food was absolutely delicious.

CSA Czech Airlines review by Michael McAdam

5 January 2004

Prague from Dubai in Y class and was left with a favourable impression of the airline. Not quite up to western European standards yet, but doing a good job. Outbound to Prague, the staff were particularly efficient. Drinks were served promptly after take-off and lunch soon after that. The headphones leave something to be desired; one can barely hear the movie soundtrack. Departures and arrivals all on time. The food in Y class was fairly dismal, but I expect little from food in this class. Cabin crew back to Dubai were not quite as efficient as their counterparts flying to Prague but all in all, I would fly OK again for a quick, cheap flight to Europe.

CSA Czech Airlines review by Brice de Schietere

1 December 2003

I have flown CSA every two to three weeks between Brussels and Prague and/or Sofia for almost two years now. I have praise for long their efficient and smiling on-board service, decent food and well-respected time schedule, and would agree that Prague hub is really nice (except a poor Sky team lounge and not-so-clean toilets). However, I have been disappointed to see quite a drop in the quality service for the past 2-3 months. Like many airlines in Europe now, CSA has just opted for the ugly plastic bag sandwich ("à la mode" Lufthansa) which seems to have made the staff - perhaps ashamed - to adopt a bored attitude with passengers. I am also under the impression the choice and variety of newspapers has been reduced. Check-in (and this is not new), can be a hassle if you travel at a busy period of the day. Only two desks open in Brussels (with staff totally ignorant of the Sky Team privileges if you have the card of another airline), which guarantees long queue and late take-off on a Friday evening. In Prague, the situation is worse for the early planes on Monday, overpacked. CSA chooses to check-in all flights at the same desks, with an insufficient staff (even in business: only two desks). There is no separate check-in in Prague airport for passengers without luggage. Be there at 5.30 am if you want to be sure to get onboard a plane at 7.00 am, and be patient. FYI, if you have a Sky team card from another partner airline, be informed that the CSA card holders get a "permanent promotion" (from 01.01 to 31.12, sic !) doubling their miles and are offered Business class upgrading on a systematic basis, from Silver and Gold level. This is not offered if you travel with the card of another Sky Team airline.

CSA Czech Airlines review by M Devor

15 November 2003

CDG-PRG and back. AF handling at CDG is crazy, but once you are onboard CSA plane you are fine. Ended up with a middle seat which is uncomfortable, but their seats are better than on other airlines and definitely more legroom. Crews were great, smiling, outgoing, and spoke fluent English. They spoke no French which I have to assume ticked off the French passengers. They served a small meal and my first silverware in 2 years. How I miss having the real thing. Their hub at Prague is fantastic. Great terminal and well organized. The agent there even criticized Air France in Paris and apologized for our problems on our departure but that Air France controls everything. Flight back had 3 seats to myself and was very comfortable. I will fly CSA again, but I will try to avoid via Paris, if possible.

CSA Czech Airlines review by Marek Chmatal

11 September 2003

I can not complain about the quality and service of CSA. I am flying regularly each month and had no major problems during last four years. With growing number of connections and new airport building in Prague, CSA becomes one of the best European airlines. Had opportunity to fly with other airlines - BA, Alitalia, Lufthansa, but CSA is always winner in this competition.

CSA Czech Airlines review by John Ellis

22 August 2003

Stansted to Prague economy, return Prague to Heathrow a week later in August 2003. Good deal through a major online travel agent. Stansted check in chaotic, long queue, slow moving. Did not open check-in until 90mins before flight, so those of us who struggled to get up 5am for 9am flight rather miffed as we could have caught later train. Flight left 10 mins late, after 40 mins served tiny sandwich, not enough for a 9am flight where breakfast expected. Cabin pleasant, standard Boeing, good seat, good legroom. Not impressed, next time a Budget airline would do just as well.

CSA Czech Airlines review by Vlad Kocman

30 June 2003

I am a frequent flyer with Czech Airlines on a route from Montreal to Prague. The service was always excellent. The personnel is young, always in a good mood, smiling and very efficient. The food and free drinks were incredible - especially the Pilsen Beer. I recommended your airline to all of those, tired from the non-existent service on other North American airlines and their poor food quality. You see, it is not just "flat beds" which attract passengers, but excellent food and drinks.

CSA Czech Airlines review by Vytautas Langau

1 May 2003

Mr Kerr's opinion sums up what I say about CSA service. I've flown them from Vilnius via PRG to Toronto and it was my worst flight ever. First step was about 1h40, but no dish was served, just refreshment. Seats are narrow, and ATR's terribly noisy. The second sector was hell - our delay was about 5 hours, and I lost my connecting flight to Ottawa. 

CSA Czech Airlines review by Jason Kerr

22 April 2003

If CSA wants to seriously compete with the other European carriers it has a lot of work to do. My partner and I few with them economy class Prague - Munich. Arrived an hour before check in to find a queue 30 minutes long. Once we finally arrived at the desk I was told that check in was closed. We were told to wait for an 'announcement' which never came. After 30 minutes and ear-bashing the ticketing staff I was told the flight was overbooked - and the flight was delayed. Grudgingly we were checked into Business class. Boarding was an hour late.  Onboard, the 'business class' service was nothing short of indifferent. I pity the passengers who actually paid for the business class cabin! Seating was cramped and really no better than economy. In short the experience was awful, and at no time was there ever any apology from the airline for any of the delays.