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China Airlines Passenger Reviews and China Airlines Customer Trip Reports



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China Airlines Customer review :  28 February 2012 by Andy Jaxa    (Poland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-BKK-TPE and back. Outbound a 747 with no AVOD, just centralized screens. Decent meals topped with friendly and professional cabin crew. On the return - modern IFE with touch screens, but flight attendants not quite as effective. Troubles with processing my wheelchair at TPE, but that may be inefficacy of the airport. In general, good service/price ratio.



China Airlines Customer review :  16 February 2012 by Brian Smith    (Japan)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-TPE-BKK return. Impressed with service and the level of English for most flight attendants. AVOD was good. Seats on A330-300s are fine, but recline to a very uncomfortable slide rather than flat. Provided plenty of English magazines, though newspapers were scarce. Lounge in BKK excellent with hot and cold dishes. Flight was 1 hr late leaving BKK, but were given a meal voucher in the airport, despite the fact food in the lounge was ample. Connecting in Taipei was easy as it's not a very large airport. If the prices in business class remain a bargain, I will be flying China Airlines more in the future.



China Airlines Customer review :  27 January 2012 by Tony Hall    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-AKL Business Class Jan 2012. Boarding was well organized and the fight punctual. Food for lunch was good quality although there was no proper dessert. Problem was that the service felt very rushed even though it was a 3 hour flight. A particular problem I have encountered on all CI flights is that the crew seem unable to co-ordinate the service of wine with food and then to keep glasses topped up, even in a small business class cabin. Twice I had to use the call button in order to get some wine. Although it was answered instantly, this is no substitute for a proper drinks trolley service. Notwithstanding this, the cabin crew were unfailingly friendly and helpful in their attitude. Unfortunately, my bag came last off the carousel last rather than enjoying the advertised priority.



China Airlines Customer review :  26 January 2012 by JRuane    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-TPE-MNL twice in the past year.Seats in economy seem small to me (I am over 6 ft.FA's are attentive but not very friendly - seems to be due to somewhat limited English.When I asked for drinks in Chinese they were much more social. The food was good if you ordered Chinese option. TPE is not my favorite airport but it is orderly and clean.



China Airlines Customer review :  12 January 2012 by A Boreham    (New Zealand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Short hop from BNE to AKL. Check-in staff member was helpful and friendly and the wait was minimal. The flight departed thirty minutes late but were kept well informed. The meal service was cheerful, with a selection of mains. The in-seat entertainment was clunky and poorly designed, and the language selection confusing to say the least. Seat width and comfort were as expected for economy and the staff pleasant and fluent in English. Overall an enjoyable and professional service.



China Airlines Customer review :  11 January 2012 by A Scott    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Auckland to Brisbane (my wife had wheel chair assistance) and we were very impressed by the level of comfort and service. It was the cheapest price and the fare included a meal and movie. The legroom was a little tight, the level of English was difficult to understand at times - announcements given first in Chinese then in English. Cabin temperature way too warm and the aircraft appeared to have no personal air vents above. The staff were friendly and polite.



China Airlines Customer review :  28 December 2011 by N Dhanjee    (New Zealand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Auckland to Brisbane. Good flight and crew. The meal choice was Beef Noodles or Curried Chicken. Crew responded to request promptly but had a lack of the English language.



China Airlines Customer review :  1 December 2011 by T Jones    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai to Sydney. We booked this flight at very short notice and were slightly apprehensive. However we need not have worried. Despite the very short notice my wife and I were seated together. The aircraft was a very new looking A330 and we found our Economy class seats very comfortable. The standard of cabin service was not bad with the crew even managing to accommodate our special meal requests. Although the flight departed slightly late from Shanghai due to problems when inbound from Beijing, we actually arrived on schedule at Sydney. Ultimately we were very pleased with the flight and service received and will certainly consider flying China Airlines again.



China Airlines Customer review :  15 November 2011 by Libor Danek    (Czech Republic)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PRG-FRA-TPE return. Codeshare with CSA (PRG-FRA segment). FRA-TPE flight was operated with B747 instead of usual A340. Cabin crew attentive and helpful, meals were tasty and refreshments between meals provided on demand. Outdated centralized AV system, but worked ok. The big downside of the flight was AC - it was really cold. Return flight (TPE-FRA) with standard A340 (2-4-2 in economy) was fine. AC settings were correct, personalised AVOD system worked without problems with a great selection of movies and music. Meals and drinks were fine and cabin crew helpful.



China Airlines Customer review :  7 November 2011 by E Santoso    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SUB-SIN return. Outbound in Y Class. Departed on time, cabin crew friendly, food was fine. We arrived in Singapore ahead of schedule. Inbound in C Class. Late evening departure but was delayed 30 mins. Pre take- off drinks were served immediately. Seats are lie-flat and pretty comfortable, cabin crew attentive and polite, food was tasty. Our luggage was on the carousel very quickly.



China Airlines Customer review :  25 October 2011 by S Manootham    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-TPE-BKK return. FRA-TPE sector full on old A340-300, clean with 2x4x2 configuration. Seats comfortable with adjustable headrest and footrest. After boarding flight was delayed for 2 hours. FAs handed out slippers, headset, IFE and Duty free catalogue. AVOD started and staff served drinks. AVOD with just 12 current movies, 40 oldies in several languages, games, music, etc. FAs mainly young and well presented. After 1 hour, another 3 hour delay announced, and FAs served hot lunch. On departure, drinks offered and duty free. During the flight FAs offered sandwiches and soft drinks. Breakfast (2 choices) served before arrival and purser provided information about connecting flights. CAL offered day rooms and meals at Taipei for passengers who had late evening connecting flights. TPE-BKK on old B747-400 with no PTV, just a main screen - lunch served with better quality and quantity than TPE-FRA. Return flights on A340-300 and similar experience.



China Airlines Customer review :  22 October 2011 by M Jerman    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-TPE-DPS return in Y. Ground staff polite and helpful, cabin crew attentive, some better then the others. LHR- TPE-LHR very good cabin presence offering water and juice. AVOD good with some current movies to choose from. Two good quality meals served LHR-TPE-LHR and one TPE-DPS-TPE. Baggage arrived quickly. Seats reasonable comfortable on A340 and very comfortable on B738 (try getting row 16/17 as much more legroom). Would fly with them again, especially as it was 600 for the ticket.



China Airlines customer review :  6 October 2011 by Y Chou   (Taiwan)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

Taipei to Tokyo round trip twice this summer. Services provided on flights from TSA to HND are more improved than other routes. Free slippers, earphones, blankets and pillows are placed in the seat pocket when boarding. Attendants with mediocre language skills still served well, meals were fine with two main selections, captain's inflight broadcast was clear and fluent in Mandarin, English and Japanese which meets most of the passengers' need onboard. Although the price was a little high compared to TPE-NRT where TSA-HND is considered a business route, the service and punctuality still made the journey worthwhile.


China Airlines customer review :  18 August 2011 by M Ringkjoebing   (Denmark)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

BKK-AMS with old 747-400. Got a bargain deal with China Airlines. Legroom just about okay (I am 180 cm tall). FA's busy but still smiling. Flight 02.20 am was delayed 1 hour and after boarding they left lights on for hours during service. Our children tried very hard to sleep despite the noise from service and tax-free shopping. No IFE onboard.


China Airlines customer review :  12 August 2011 by S Stout   (Japan)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

NRT-TPE-HKT. Connecting in Taipei was a 3 hour wait but the last call for boarding was 30 min before boarding time. We were rushed to the gate to be met with a huge line and a 20 min wait. Meals were mediocre, and they waited nearly 1 hour to clear away trays. Having to wait so long before going to sleep was very uncomfortable.




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