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China Airlines customer travel guide
		China Airlines 4-Star Airline ranking		China Airlines Economy class seat reviews
		China Airlines First and Business Class Lounge Reviews		China Airlines First and Business class seat reviews
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China Airlines customer review :  24 March 2011 by Meldia Sofani   (Indonesia)

CGK-LAX-CGK, last time was not entirely satisfying. CGK-TPE was good with TV screen on the back seat though it was only 5 hours flight. I continued my 16 hours flight TPE-LAX with no TV screen on the back seat, and it was boring. China Airlines lounge in Taipei is good. Staff are friendly, good snacks and drinks. I count it as a compensation to my disappointment to long- hours flight with no TV screen.

China Airlines customer review :  21 March 2011 by E Fleck   (UK)

Supposed to fly LHR-TPE-SYD, flights changed at short notice to LHR-AMS-BKK-TPE-SYD adding 13 hrs to journey - no explanation. Given 45 hr trip with 11 hrs at Taipei : not good with 4 yr old and 9 yr old. Rice or noodles every meal - my kids didn't eat whole journey. On the plus side they did give us a complimentary hotel room in Taipei.

China Airlines customer review :  14 March 2011 by J Fox   (USA)

LAX-Taipei-Denpasar, traveling in Economy with an active three year old. We were given bulkhead seats before we got to the airport. Got to LAX, and was ushered to the almost non existent Business Class queue as I had a young child. My son was accompanied without this being requested by a friendly steward when we got on the plane as I had too much to carry (I took his FAA approved car seat with us). His kids meals arrived without prompting and were favorably received. On the Denpasar leg, I asked for his kids meal before they were being served as my son was hungry - it arrived two minutes later with a smile. We were also offered the choice of moving into an empty four seat section on this leg so that we could rest more comfortably. Throughout, the service was wonderful. Nothing seemed too much trouble. Plus, the flights were on time, the toilets were always clean, and the adult food was perfectly acceptable too.

China Airlines customer review :  8 March 2011 by J Barnes   (USA)

LAX - Hanoi via Taipei return Business Class. Overall, very good service at a very reasonable price. Service attentive (almost too attentive). Seats not lie-flat, but able to sleep on both trans-Pacific legs. Overall, service is very similar to US domestic business class at about half the cost. Would fly with them again at this level of pricing.

China Airlines customer review :  2 March 2011 by N Werner   (Switzerland)

TPE-PEK. Upgraded to Business Class at boarding as wanted some peace on this morning flight. Business class on B747-400 is sort of angled lie-flat but I would not be happy to spend 14h on a transpacific flight in one of those seats. Service polite and friendly and food is not bad. I could sleep a bit and I found the upper deck seats to be better and also the best seats are the ones in row 9. I was quite happy with this flight and think they are a good airline. Four star and no more though. Seat is really borderline for Business class.

China Airlines customer review :  28 February 2011 by P Olliver   (Australia)

Brisbane to Auckland. China Airlines have recently added this sector and are offering a full service flight at a very reasonable price, and flight times are excellent. A340 was spotless, on demand IFE was very good, meal was pretty good. Crew were very attentive, not a full trip probably only 60%.

China Airlines customer review :  16 February 2011 by P Cross   (UK)

LHR-TPE return in business - rescheduled return via Frankfurt due to unexplained and unhelpful cancellation of original flight. Outbound crew excellent but food not as good as usual. Seats not lie-flat but fine for resting. Return service noticably poorer and dinner rushed on the basis that it was a night flight. Personally I expect the choice of a full or express service and had the same problem last time I flew this route. Overall a fair and pleasant business product for the price.

China Airlines customer review :  13 February 2011 by J W Russell   (UK)

LHR-TPE-SYD. Food, drink and service were good. Lounge at Taipei not brilliant but good enough. Priority baggage seemed to come off last for all of us that had a connecting flight in Taipei. Return flight arrives in TPE before anything opens and seemingly before any staff arrived - a nightmare working out where to go. Airline staff were very friendly, couldn't do enough for you.

China Airlines customer review :  31 January 2011 by S Lamontagne   (Canada)

Vancouver to Bali back and forth - no PTV on seats and old 747 aircraft. Even if it's 1500$ cheaper then flying other airlines I'll never fly with China airlines again.

China Airlines customer review :  26 January 2011 by A Starr   (Australia)

Sydney - Taipei - Vienna in Business. Stopped overnight at Sunmoon Lake, Taiwan to catch connected Vienna service. Flew CI last year and the service is still good. Qantas lounge in Sydney excellent, CI lounge in Taipei ok limited drinks and food. On board service good but they really need to review serving breakfast three hours before arrival in Taipei when the flight arrives at 4.10 am. This could have been done 1.5 hours prior. Would fly again if they keep the fares low and continue to offer the better airbus business class seats on the route that I wish to fly.

China Airlines customer review :  16 January 2011 by S Grant   (Australia)

Sydney-Taipei-Peking-Taipei-Sydney. I was impressed with service on the ground and onboard. The inflight service didn't have many 'trappings' (eg. no hot-towel before departure) as some airlines do, but was sincere with good interaction from flight attendants. Food was very tasty, and woolong tea was the great drink to wind up a meal. The downer was the limited leg room on the A330-300 between Sydney and Taipei, considering it was a long-haul night flight. The flights between Taipei and Peking were much more pleasant.

China Airlines customer review :  15 January 2011 by J Baxter   (UK)

LHR-TPE-SYD return in C. Very attractive pricing, but 5 hour layover in TPE make for 29-hour trip which is on the long side . Outward trip more than acceptable for the cost. A340 C-class seats are quite comfortable; less so for the A330 TPE-SYD leg. Lounges at LHR and TPE both did the job. Meals, drinks and IFE all okay without being stunning - to some degree I suppose you get what you pay for. Return leg was problematic. TPE-LHR flight cancelled (no reason given at SYD), ended up rerouted via Frankfurt with a BA short-haul FRA-LHR leg. Main problem with this was a 20 hour layover in TPE (first flight landed at 0400 and FRA flight departed midnight); with a 4 hour wait in FRA for the final leg, this made for a 50 hour trip, which is really not good. Layover arrangements in TPE were acceptable in the circumstances : comfortable Novotel for the day with meals, transfers organised swiftly and efficiently. However the business class product on TPE-FRA (747-400) is really quite poor - it is at least a decade out of date and looks like it. Meal service roughly equivalent to other sectors flown but seat not really acceptable and IFE laughably poor. Overall, would consider again and regard it as very good value for money, had all four sectors flown as originally scheduled.

China Airlines customer review :  9 January 2011 by D Ray   (UK)

Heathrow-Taipei-Sydney return in Economy. Surprised how good the service was as expectations were low, due to low price. Good travelling times. Good food, although got a bit fed up with rice and noodles. Staff happy to get drinks. Taipei airport not the best. Didn't open till 6am so had to sit on floor with no food, drinks or information for an hour or so. Plane not full on way back so had 2 seats each and lay down.

China Airlines customer review :  7 January 2011 by Tom Lewis   (UK)

Heathrow-Taipei-Sydney return in Business class. Check in LHR T4 was excellent and Skyteam lounge is acceptable. Onboard seating (A340-300 and A330-300) just about adequate - it is not lie-flat. Service ok, crews friendly and managed as well as they could given their poor command of English. Meals and drinks services rather haphazard with drinks being served only with meals - and in very small glasses, wine selection the same on all flights and not very interesting. Food ok with 3 main course selections but the service processes need some refinement. TPE lounge is a rather depressing windowless facility although the showers are welcome - however, it was not open when landing back at 0415 on the return leg nor were there staff available to direct transferring passengers to the correct terminal (flight/gate not noted on the information screens). It eventually opened at 0530 but this needs correcting. Note should be made that the LHR-TPE-LHR sectors are very long as CI cannot fly over Chinese airspace - eastbound was over India, Thailand, Hong Kong then north-east to TPE (about 13 hours) and westbound was over Japan, Siberia etc (14.5 hours). One thing that CI must address - the priority baggage tag system does not work and both in SYD and LHR all bags that had transferred in TPE came off last. The main advantage in using CI for this type of journey is cost - keep expectations low and it is ok.

China Airlines customer review :  31 December 2010 by Daniel Benes   (Indonesia)

TPE-JFK. Business class, price wise. Boeing 747-400 old cabin design, inadequate seating (outdated sleeperettes), broken legrest. Food good, but little and poorly presented. Nuts and rice crackers as snacks during more than 15 hour flight. inattentive crew. Waited four days for luggage after arrival.

China Airlines customer review :  27 December 2010 by George Scholes   (UK)

London-Taipei-Sydney Business Class. Online seat selection is available one month before the first sector is flown and selection was honoured. Online check in can be done twenty four hours before the flight and was completed but boarding passes would not print out. Check in at the airport is at a dedicated desk and was fast end efficient. China Airlines uses the Skyteam lounge which is close to the departure gate - lounge is spacious and attractively designed and has all the facilities you can expect. On boarding, coats are taken and welcome drink appears. China Airlines is not big on alcohol so that drink is Oolong tea. Aircraft LHR-TPE-SYD route have no first class and business cabin is right forward. There was no pre-dinner drinks service and the drink I ordered came on my meal tray. Meals properly served, course by course and accompanied by wine, wine on offer was adequate but not up to much and it was served in glasses more appropriate for serving a small sherry. The meal was tasty and interesting and there were choices for each course that was presented on good tableware with plastic cutlery. TPE-SYD sector the cutlery was stainless steel. Seats in business class are angled lie-flat ones but the footrest rise is a bit less than adequate and I noticed that several passengers used their pillow to give extra height to bring legs up to a more comfortable position. The seat controls are on the top of the armrest where they are nudged several times on a thirteen hour flight to cause sudden small random movements. I did not use the entertainment. We broke the flight at TPE for a two night stopover, which was allowed within the basic fare. Arrival procedures at Terminal 1 very fast and away from the airport about thirty minutes after landing. TPE-SYD sector departs from Terminal 2. The China Airlines lounge is basic and looks like a railway carriage. Close by is another lounge that welcomes Priority Pass cardholders so those passengers may be better off trying that one instead. Arriving at Sydney was not the best. We were parked at the wrong gate where there was no one to meet the aircraft. After some delay and a debate whether the plane would be towed to the correct gate eventually the original gate was staffed and we left the aircraft 45 minutes later. We chose China Airlines because it offers competitive fares on the route and were satisfied with the service they provided.

China Airlines customer review :  7 December 2010 by J Fairclough   (France)

AMS-BKK return in Dynasty. Dynasty class is excellent value in the increasingly costly world of premium cabin flying. KLM, Air France, British Airways and Thai Airways do this route with noticeably flatter seats, wider menu choice and better AVOD, but you pay accordingly. It's down to choice and the size of your wallet I guess. Well organised boarding, attentive service, good drink choice, on time departures and arrivals. Plane is a little older than some, but it's clean and well maintained. Overall, a great choice for those who want a biz class service without breaking the bank.

China Airlines customer review :  28 November 2010 by Y Lines   (UK)

LHR-TPE-DPS return. Paid £540 for a return flight to Bali. We were very impressed by the excellent service and friendliness from crew on each. Inflight entertainment good. Food fine and plenty of it, they keep you fed regularly. We did find the flight home from Bali to Heathrow long ie. Bali to Taipei 5 hours - Taipei to LHR 14.5 hrs. We would probably use China Airlines again if the prices remain reasonable but would ideally take a shorter route if the prices were similar.

China Airlines customer review :  17 November 2010 by J Cook   (Australia)

Brisbane to Hong Kong via TPE return Business Class. Check in brilliant in Brisbane, Air NZ lounge in Brisbane fantastic with plenty of food and refreshments. The seats definitely need improving on A330-300 but managed to get about 4 hours sleep. The service in the air was the best in a long time. Attentive and willing to supply drinks and or food. Meal also very good. TPE to HK was on 737. Return the same. It's great value for money in business class.