CHINA AIRLINES   Customer Reviews and Passenger Trip Reports an official 4-Star Airline   Add your China Airlines review   China Airlines official 4 Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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CHINA AIRLINES customer review :  6 October 2009 by R Monger   (Canada)

YVR-TPE-SGN return. Professional FAs and on time flights. However, aircraft start to look pretty tired : seats were hard since cushions were very old. If you get IFE, it will be very good, but sometimes you only get a main screen movie, so it makes a very long 13 hour flight. My major complaint is their ticketing procedures. When I tried to change my return flight, I tried to call many CI ticketing offices around the world, including my issuing office and no one was able to tell me if the change was possible or not. They told me I had to wait next morning and call local office in SGN so that they send a telex to the issuing office, and then wait for their response to know if my flight can be changed or not. I've been assured it can me done "quickly" within 2-3 days, but my flight was scheduled the next day !

CHINA AIRLINES customer review :  28 September 2009 by D Elrick   (UK)

AMS-BKK. The second time I have flown to BKK with China Airlines. This time I was less impressed. Meal selections this time were far from impressive, in fact they had ran out of beef on the way out flight so you were left with seafood pasta. I cannot fault the value for money flight you get with China Airlines, but please sort out your inflight entertainment.

CHINA AIRLINES customer review :  19 September 2009 by George Yeske   (USA)

SFO-MNL via TPE. I am large and the economy seating has plenty of room for me! The food is good and plentiful, FAs are professional and fun. The booking people are helpful if changes need to be made at the last moment and I always enjoy the trips.

CHINA AIRLINES customer review :  15 September 2009 by Richard Jones   (Australia)

Sydney-Bangkok in business class. We had two of the best flights we have every had on any airline. CI flights were fantastic - clean aircraft, comfortable angled lie flat seats, good meals and drinks. Wonderful FA'S with smiles all the way.

CHINA AIRLINES customer review :  8 September 2009 by Toby Price   (UK)

AMS-BKK return. This flight was in the old 747 they regularly use on this route. Flew over in Business Class - the seats are not great and TV's are small and have no AVOD but the service was great. Only one small problem was the lack of choice when it came to the meal. As a non fish eater I was a little stuck with some of the courses. Travelled back Economy in the old fashioned seats which I find have better leg room for some reason than some of the newer aircraft. Was an acceptable flight. Everything a bit rushed, trying to get us and themselves sleep I expect. For the price you cant complain.

CHINA AIRLINES customer review :  17 August 2009 by S Roebig   (Australia)

BNE-TPE-LAX and return business class. I chose China Airlines because their rates were too good to pass up. Their service in the airport check in, lounge and inflight was first class. Their catering was also of a high standard with a good range of Asian and Western type meals available. Flight attendants very pleasant and helpful. Their business class seats could do with an upgrade (particularly from a sleeping point of view if you are over 180cm tall).

CHINA AIRLINES customer review :  13 August 2009 by Paul Tyrrell   (Ireland)

The first class on this airline is exceptional and represents excellent value for money. Travelled Amsterdam to Bangkok end of July. The newer version of the 747 was used which has the AVOD system and this makes a big difference. Service from reservations, to check in, and inflight cabin attendants very customer focused. I would most certainly recommend first class on this airline for its highly competitive price and quality service.

CHINA AIRLINES customer review :  11 August 2009 by Mika Handa   (Japan)

Narita-Honolulu, Narita-Taipei-Denpasar return Dynasty Class. First time to fly with CI to Denpasar, to Honolulu was my second time. Both trips fantastic and service was great. FAs all attentive and friendly. Meals were fine. NRT-TPE 744 a bit old but for less than 3 hours flight, I didn't mind. Both tickets were really affordable for Business class. I will definitely book CI again to visit Bali. I can earn NW World Perks mileage using CI which is also a bonus!

CHINA AIRLINES customer review :  27 July 2009 : by John Edwards   (Australia)

BNE-TPE-BKK return Business class, after getting a fantastic deal of under AU$2000. The major legs were in the A330 which was a comfortable cabin with good service standards. The seats though were hard and at full stretch not particularly comfortable. A340 seats were a little better, and the 747 seats, aging and with limited recline, were comfortable.

CHINA AIRLINES review :  21 July 2009 : by R Dika   (Indonesia)

HKG-CGK, check in counter at Hong Kong was efficient. The seat is average (2-3-2 configuration), it does recline, AVOD was pretty good. I booked this ticket because a very reasonable price, the food was good. FA a bit rude, but overall it was pleasant flight, I probably use this airline in the future.

CHINA AIRLINES review :  13 July 2009 : by Hirofumi Suda   (Japan)

NRT-TPE-NRT. Service great, one of the best inflight meals I've had. Bread was served warm. The only fault was that AVOD on outbound flight did not work, but since it was a 3hr flight it didn't matter much. All in all, I've paid less than 220 USD and would highly recommend this airline. It's true that B747 does not have PTV installed on every seat, but over-head program was good enough.

CHINA AIRLINES review :  29 June 2009 : by C Ewles   (UK)

AMS-BKK. Food was okay, cabin crew very good. Inflight entertainment for 11hr flight was totally unacceptable - my advice would be pay a little extra and fly a decent airline. In conclusion the staff are good but the this route really needs a more updated aircraft with on demand entertainment.

CHINA AIRLINES review :  21 June 2009 : by Carlos Narotomo   (Portugal)

FRA-TPE-MNL return. Good service at ground and boarding and fair seats and good service on board for economy class. I asked for veg meal and I got very good special meals. Cabin crew polite and attentive. Website needs to be improved specially the security. Passengers are not allowed to reserve seats and meals when flying with promotional fares not to use online shopping.

CHINA AIRLINES review :  10 June 2009 : by D Chang   (Canada)

HKG-BKK in a new A330. Pre-selected seat and meal over the Internet to expedite the check in process. Bought ticket through Zuji at a great price. CI lounge in HKG is a laugh with no working Internet station, minimal food and drink and no on-site toilet. Shell type seat with angled lie-flat seat, okay but not very comfortable. FA did not know that I'd pre-ordered my choice of entree but got what I wanted anyway. IFE okay, not great. FA spoke very little English. Priority baggage was amongst the first to come off. All in all, a satisfactory flight for what I had paid.

CHINA AIRLINES review :  22 May 2009 : by A Johnstone   (Hong Kong)

Hong Kong - Bangkok return. A330 immaculate with new shell seats and AVOD though on the outbound this was not working properly. Cabin crew friendly and efficient especially on the return trip. Meal service excellent. Probably the best value fare on this route with great flight times.