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Bangkok Airways Customer Reviews and Bangkok Airways Passenger Trip Reports



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Bangkok Airways customer review :  14 February 2011 by Christopher Hill (Belgium)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bangkok Airways are such a pleasure. One feels the staff really wish to make even a short flight a real delight. Our family votes them the nicest airline.


Bangkok Airways customer review :  14 February 2011 by P Boriboonsri (Thailand)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I love the Blue Ribbon Lounge at Suvarnabhumi Airport. It is very comfortable, snacks and drinks at the lounge are superb. Bangkok Airways have excellent staff - polite, helpful, , and informative.


Bangkok Airways customer review :  11 February 2011 by M Eggleton (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Sukhothai-Bangkok. Sukhothai airport is tiny but beautiful! You get free juice, coffee, tea etc while waiting and magazines/newspapers. It was only just over an hour flight, but still got drinks and a meal. The staff were extremely friendly and helpful. The plane was quite small but just able enough to get comfortable.


Bangkok Airways customer review :  11 February 2011 by Debbe Patterson   (Canada)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Excellent service. I sprained my ankle and was taken by a young man with a wheelchair into to the lounge to wait for my flight in Bangkok and then taken right on to the plane. The inflight service was great and the flight on time.


Bangkok Airways customer review :  4 February 2011 by T Price   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Samui-Chiang Mai via Bangkok Got the flight for a good price which is surprising as Bangkok Airways are overpriced. Service was good although my girlfriend and myself had to sit separately. We should have checked in online. Bangkok Airways always have good service and the FA's are always turned out well but they are over priced for regular travellers to Samui.


Bangkok Airways customer review :  18 January 2011 by N Damrongphatr   (Thailand)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bangkok-Male return. Great staff both in the air and on the ground, International Lounge is not as crowded as Domestic one. Check in counter at Bangkok Airport Rail Link station is very quick. Bad point - A319 aircraft with very tight seat pitch and very uncomfortable for such 4 hours route. Meal service is disappointing, flight is only two third full but they manage to run out of food choices before reaching me for both flight, and the taste is bland. Not up to usual PG standard.


Bangkok Airways customer review :  15 January 2011 by Robert Jones   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Phuket from BKK on a very clean A319. With a very good trained staff for disabled passengers both on the ground and in the air.


Bangkok Airways customer review :  11 January 2011 by C Kay   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bangkok-Trat return. Both flights on time and crew were friendly and efficient.


Bangkok Airways customer review :  9 January 2011 by D Jacobs   (Belgium)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

SIN-USM-SIN on holiday trip with family. I choose this airline because of the good comments I read about it, and have to state they are all true. Very swiftly check in, on time departure, clean plane, very friendly staff, a decent meal (in spite of the short flight). In short, this was absolutely value for money.


Bangkok Airways customer review :  31 December 2010 by Neil Johnston   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Injured while in Thailand and treated like a VIP on my return. Wheelchair and my own carer. Have flown with this airline on many occasions and cannot fault them. Courteous, efficient and friendly.


Bangkok Airways customer review :  18 November 2010 by R Jenks   (Thailand)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

If you are a holiday maker you will find this airline diverting and fun what with its own lounges open to all passengers with free snacks and internet plus further in flight snacks and quaint privately owned airports like Koh Samui. However if you live in Samui and frequently wish to travel to Bangkok you will find it a different matter. Long waits on booking reservations through their call center, very expensive flights on the Samui to Bangkok route and the ground staff indifferent. Once in the air the service is good. Delayed flights often, gives the impression that if not fully booked, two flights are compressed into one. I now prefer to drive to Bangkok that must tell you something!


Bangkok Airways customer review :  6 November 2010 by Stephen Williams   (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK-HKT-BKK. This was the first time I've flown Bangkok Air. Great airline that understands customer service. Tickets were half the price of Thai. Quick, easy check-in at both BKK and Phuket. Excellent lounge in BKK for economy passengers. The lounge at Phuket was too small to be or use. Boarding from the gate to bus and on to plane took a while at BKK but everything else worked like clockwork.


Bangkok Airways customer review :  29 October 2010 by Ron Kuhlmann   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK-LPQ-BKK Wonderful and attentive service on both legs. PG offers departure lounges for all passengers at each airport served and they are nicely appointed with a variety of amenities. Hot meals were served in both directions with wine and beer available as well at no cost. The crews are gracious and attentive. I made a request and the FA returned to tell me when and how it would be attended to. Absolutely met expectations.


Bangkok Airways customer review :  21 October 2010 by S Toon   (Thailand)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Nice aircraft, staff and food is ok, plus nice comfortable lounge to wait in. Although my last two flights were delayed which didnt make for nice trip I have to commend the staff on our first flight. We were connecting to an international flight (so was another pax) in flight on descent we were moved to the front business section. We were escorted with another pax off first and to a waiting van and whisked away to the terminal, we had plenty of time but the other passenger was very late for his connection but the girl RAN with him to show him all the way to his next gate. Thanks for the awesome service, best I have received. Return flight was delayed 3 hours! not good, we asked when we arrived in if we could get on the earlier flight but was told there was $100 charge to change flights so didn't. Then after that flight left ours was delayed 3 hours, we would have paid the $100!


Bangkok Airways customer review :  9 October 2010 by R Eckmann   (Israel)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK-PNH, though a short flight we were provided with a delicious meal, complete with complimentary wine (in Economy Class!). The flight attendants did not hesitate to provide you with more than one drink. They were very generous and let us finish our food even though the plane was already landing. I personally was amazed at the service - in the US you would expect orange juice and peanuts.


Bangkok Airways customer review :  6 October 2010 by B Johnson   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Short flight between Phnom Penh and Bangkok. Only a 50 minute flight yet they still came round with a 3 course meal, when I said I was vegetarian they offered me a selection of different starters and bread rolls to make up for the fact I couldn't eat the main. Pilot offered a lot of information.


Bangkok Airways customer review :  4 October 2010 by E Lam   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK-HKT-BKK. Lounge at BKK had nice snacks, drinks and WIFI! Service friendly and professional on the ground and in the air. I even liked the sandwiches they served onboard. What a wonderful way to fly!


Bangkok Airways customer review :  22 September 2010 by David Fulford   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-BKK-USM. I've flown with them 6 times over the last 18 months and great with no problems. They also code share with Eva air which makes life easier when you need to make a connecting flight with them. Your luggage is automatically transferred. On one occasion I had to wait about 2.5 hours for the connecting flight to Samui - when I checked in they said there are seats on an earlier flight that leaves in 40 mins if you can make it to the gate in time, which I did.


Bangkok Airways customer review :  15 September 2010 by J Skeen   (New Zealand)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK-CNX return. 2 adults and 2 teenagers. This is a wonderful airline. No queues at BKK and fast check in. Didn't check out their lounge but looked great from the outside. Got tea/coffee/juice onboard with a croissant which was great. The flight was smooth and less than 1 hour. The plane was very clean and tidy. Staff are friendly and helpful. Baggage is returned quickly. Overall a great, cheap airline. Would certainly use in the future.


Bangkok Airways customer review :  22 August 2010 by M Oakes   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bangkok - Koh Samui - Chiang Mai - Bangkok. This may read like the last review I wrote for this airline two years ago but I love this airline. Check in is a dream in BKK. There were no queues at all. The ground staff were incredibly nice. The economy class lounges really set this airline apart as they are open to all. They may be basic, but they really do add to the holiday experience (which I'm guessing 95% of their passengers are doing). Their fleet is very new and incredibly clean. In flight service isn't quite what it was (no hot meal any more), but you really don't need more than a sandwich on hour-long flights. The only frustration about the airline is when they make you get a bus at BKK - either from or to the aircraft. They really shouldn't still be doing this at such a new airport - especially for A319 jets (ATRs are different). Baggage is always returned quickly and the experience is always a good one.


Bangkok Airways customer review :  19 August 2010 by M Henry   (Japan)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Bangkok - Phuket return A320. We heard excellent reviews about Bangkok Airways but our experience was disappointing. Both planes were reasonably clean but old and tired. We had to use customer service via phone to change the dates on our tickets and that wasn't the best experience, but it got the job done. FAs not particularly friendlyh. The prices we paid were not much more expensive than Air Asia and not much cheaper than Thai Airways.


Bangkok Airways customer review :  7 August 2010 by Bill MacDonald   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

An excellent airline in the air and on the ground. My wife and I have flown numerous times with Bangkok Airways and have always found them to be so friendly and helpful. After disembarking from a long haul flight to Bangkok it is so relaxing to unwind in the comfort and friendly atmosphere of their lounge prior to continuing our journey to Samui or Phuket. Flying with them is a pleasure and when assistance is needed on any matter from booking flights through to completing the trip it is given in a friendly and helpful way by the customer relations department. We will certainly continue to fly Bangkok Airways.


Bangkok Airways customer review :  20 July 2010 by Michael Müller   (Germany)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Very good airline, friendly staff, on-time, good food which was free, enough space for legs, nothing to complain about.


Bangkok Airways customer review :  3 June 2010 by James Halley   (Thailand)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bangkok Airways is my carrier of choice between CNX and BKK. I recently came back to from Guangzhou and needed a ticket to CNX. I had expected to have to fly with Air Asia but checked the price with PG first. I was offered a seat on the new late flight at the same cheap webfare I had seen online while in china. At last a carrier that actually wants and appreciates your business. I was able to spend several comfortable hours in domestic lounge, read up on the news about Thailand, check email and unwind after a fairly long day that far. Travelling again next week, and managed to get the same webfare through an appointed agent in Chiang Mai for the leg down to BKK. Also glad to see that the dreadful cold chicken burger has been binned for something more edible. Cheaper than TG and worth the extra over flying the unreliable Air Asia.


Bangkok Airways customer review :  24 May 2010 by T Patrick   (Hong Kong)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

BKK-Siem Reap, bussed out to small propellor plane. Small inside, not room for large bags. Bumpy but interesting flight - in 55 mins had nice snack box, tea coffee run and water and beer. Efficient and clean. Not cheap but a good quality.


Bangkok Airways customer review :  17 May 2010 by Ron Egerton   (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bangkok-Phnom Pehn return. The lounge comfort and food and drink great. Flew seat 4A outbound, plenty of leg room and breakfast really great. Return trip was better, staff friendly and efficient. Aircraft clean and quiet.


Bangkok Airways customer review :  4 May 2010 by K Chinn   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK-USM return in economy. Lounge in Bangkok available to all passengers and is great for relaxing before flight. Given exit row seats both flights without asking. Service onboard good for short 50 min flight. Even offered meal and drink. Pretty good airline overall, but they have a virtual monopoly on Bangkok-Samui route.


Bangkok Airways customer review :  26 April 2010 by Shane Tarr   (Thailand)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Phnom Penh to Bangkok on evening flight. Very easy and quick check-in but then Phnom Penh is a great little airport. Flight to Bangkok was on time. Meal very good for a 50 minute flight and choice of reasonable red or white wine. Bussed from aircraft to terminal (happens quite often with Bangkok Airways flights) but baggage arrived almost as soon as I had been processed through immigration. This is a great regional airline but its a pity it still does not fly to Ho Chi Minh.


Bangkok Airways customer review :  9 April 2010 by Joern Hartig   (Germany)

 

Trip Rating :  10/10

Score 10out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

BKK-TRAT, Siem Reap to BKK in economy. Bangkok Airways offers service within Thailand, but to Cambodia and Vietnam as well. I didn't expect a lot. Small aircraft, but in very visual condition and crew was keen to make this a very pleasant flight. They even served a decent breakfast, a light meal on both flights, although the flight time was just over an hour. So in total it was a very recommendable performance and especially considering the price level I would fly them again!


Bangkok Airways customer review :  9 April 2010 by C Johnson   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Bangkok to Samui business class. Separate check in and excellent lounge in Bangkok and priority boarding. Full menu and choice of soft drink or beer inbound and outbound. Separate check in and smaller but air conditioned lounge in Samui. What let the service down was the chaotic boarding in Samui. Business class passengers had to queue up at gates together with economy passengers only to be segregated onto transporters according to ticket class. This took ages and then all classes were moved to the aircraft together. To be a true business class service they need to call business class passengers first, and get them on the way to the aircraft before they start to call the economy class passengers.


Bangkok Airways customer review :  7 April 2010 by J Marshall   (Thailand)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK-HKT return. Bangkok Air is a good, inexpensive regional airline. I have flown them several times and like them due to their up front pricing-no bag fees, etc. Economy class lounge at BKK a nice touch. Check-in and cabin service efficient. Quality of food could be better. They fly new aircraft for the most part. In general cheaper and less hassle than TG or Air Asia (which charges you for everything).


Bangkok Airways customer review :  17 March 2010 by Christoph Mayr   (Austria)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bangkok-Chiang Mai, everyone could use the lounge which was very fine, A319 in perfect condition. Service onboard very good, they served a sandwich, juice and coffee/tea. Crew smiling and helpful.The 4 star status of Bangkok Airways is absolutely reasonable.


Bangkok Airways customer review :  25 February 2010 by D Maler   (France)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bangkok - Siem Reap, Bangkok - Phuket return on both legs. Service between BKK and Siem Reap is fantastic, crew able to perform a full service on such a short flight. Everything runs smoothly and delivers a professional experience. The lounge is Bangkok is a definite plus for this airline. Aircraft seems to be in decent conditions. You can find cheaper flights I think but have not tested the quality of service of the competitors.


Bangkok Airways customer review :  13 February 2010 by C Migas   (Canada)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK-REP then REP-BKK-HKT. All flights on time in fairly new and clean aircraft. Pleasant staff who managed to feed the passengers and do two drink runs on such shorts flights. Expensive since they have a monopoly to Cambodia out of BKK but not a waste. Efficient and reliable airline.


Bangkok Airways customer review :  24 January 2010 by David Passmore   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

BKK-USM-BKK. As PG and TG share this route between them, they can dictate the relatively high prices. The lounge hardly provides a haven due to the fact that everyone on the flight has access and can become noisy and does not compensate for the overpriced flights. The equipment was clean, however, the crew on the flight to USM were a little indifferent. A small packaged snack is provided, which is of poor quality and really not worth the trouble - particularly when it was virtually thrown into the lap of my wife. As competition is seemingly controlled, I would prefer it if they charged a realistic price and got rid of all of the gimmicks.


Bangkok Airways customer review :  23 January 2010 by T Price   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK-USM-UTP. Good flight to Samui, on time and in a clean, new aircraft. I was delayed on arrival to BKK and had to change my flight which Bangkok Airways did without a problem and for only a minor charge. The return flight to U-Tapao in the small prop was again on time and hassle free. The only problems with Bangkok Airways are the food served onboard is pretty poor and they are slightly overpriced. Apart from that Bangkok Airways is a good airline.




 
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