Bangkok Airways Customer Reviews and Bangkok Airways Passenger Trip Reports   a World 4-Star Airline       Add your Bangkok Airways Review   Bangkok Airways detailed 4-Star ranking   Airline Reviews : A-Z Index

PAGE 1 2 3 4 5 6

Bangkok Airways customer travel guide
		Bangkok Airways Passenger Trip Reports		Bangkok Airways Economy class seat reviews
		Bangkok Airways Lounge Reviews		Bangkok Airways Passenger seat tips
		Bangkok Airways Aircraft Seat Plans

Bangkok Airways customer review :  29 October 2010 by Ron Kuhlmann   (USA)

BKK-LPQ-BKK Wonderful and attentive service on both legs. PG offers departure lounges for all passengers at each airport served and they are nicely appointed with a variety of amenities. Hot meals were served in both directions with wine and beer available as well at no cost. The crews are gracious and attentive. I made a request and the FA returned to tell me when and how it would be attended to. Absolutely met expectations.

Bangkok Airways customer review :  21 October 2010 by S Toon   (Thailand)

Nice aircraft, staff and food is ok, plus nice comfortable lounge to wait in. Although my last two flights were delayed which didnt make for nice trip I have to commend the staff on our first flight. We were connecting to an international flight (so was another pax) in flight on descent we were moved to the front business section. We were escorted with another pax off first and to a waiting van and whisked away to the terminal, we had plenty of time but the other passenger was very late for his connection but the girl RAN with him to show him all the way to his next gate. Thanks for the awesome service, best I have received. Return flight was delayed 3 hours! not good, we asked when we arrived in if we could get on the earlier flight but was told there was $100 charge to change flights so didn't. Then after that flight left ours was delayed 3 hours, we would have paid the $100!

Bangkok Airways customer review :  9 October 2010 by R Eckmann   (Israel)

BKK-PNH, though a short flight we were provided with a delicious meal, complete with complimentary wine (in Economy Class!). The flight attendants did not hesitate to provide you with more than one drink. They were very generous and let us finish our food even though the plane was already landing. I personally was amazed at the service - in the US you would expect orange juice and peanuts.

Bangkok Airways customer review :  6 October 2010 by B Johnson   (UK)

Short flight between Phnom Penh and Bangkok. Only a 50 minute flight yet they still came round with a 3 course meal, when I said I was vegetarian they offered me a selection of different starters and bread rolls to make up for the fact I couldn't eat the main. Pilot offered a lot of information.

Bangkok Airways customer review :  4 October 2010 by E Lam   (USA)

BKK-HKT-BKK. Lounge at BKK had nice snacks, drinks and WIFI! Service friendly and professional on the ground and in the air. I even liked the sandwiches they served onboard. What a wonderful way to fly!

Bangkok Airways customer review :  22 September 2010 by David Fulford   (UK)

LHR-BKK-USM. I've flown with them 6 times over the last 18 months and great with no problems. They also code share with Eva air which makes life easier when you need to make a connecting flight with them. Your luggage is automatically transferred. On one occasion I had to wait about 2.5 hours for the connecting flight to Samui - when I checked in they said there are seats on an earlier flight that leaves in 40 mins if you can make it to the gate in time, which I did.

Bangkok Airways customer review :  15 September 2010 by J Skeen   (New Zealand)

BKK-CNX return. 2 adults and 2 teenagers. This is a wonderful airline. No queues at BKK and fast check in. Didn't check out their lounge but looked great from the outside. Got tea/coffee/juice onboard with a croissant which was great. The flight was smooth and less than 1 hour. The plane was very clean and tidy. Staff are friendly and helpful. Baggage is returned quickly. Overall a great, cheap airline. Would certainly use in the future.

Bangkok Airways customer review :  22 August 2010 by M Oakes   (UK)

Bangkok - Koh Samui - Chiang Mai - Bangkok. This may read like the last review I wrote for this airline two years ago but I love this airline. Check in is a dream in BKK. There were no queues at all. The ground staff were incredibly nice. The economy class lounges really set this airline apart as they are open to all. They may be basic, but they really do add to the holiday experience (which I'm guessing 95% of their passengers are doing). Their fleet is very new and incredibly clean. In flight service isn't quite what it was (no hot meal any more), but you really don't need more than a sandwich on hour-long flights. The only frustration about the airline is when they make you get a bus at BKK - either from or to the aircraft. They really shouldn't still be doing this at such a new airport - especially for A319 jets (ATRs are different). Baggage is always returned quickly and the experience is always a good one.

Bangkok Airways customer review :  19 August 2010 by M Henry   (Japan)

Bangkok - Phuket return A320. We heard excellent reviews about Bangkok Airways but our experience was disappointing. Both planes were reasonably clean but old and tired. We had to use customer service via phone to change the dates on our tickets and that wasn't the best experience, but it got the job done. FAs not particularly friendlyh. The prices we paid were not much more expensive than Air Asia and not much cheaper than Thai Airways.

Bangkok Airways customer review :  7 August 2010 by Bill MacDonald   (UK)

An excellent airline in the air and on the ground. My wife and I have flown numerous times with Bangkok Airways and have always found them to be so friendly and helpful. After disembarking from a long haul flight to Bangkok it is so relaxing to unwind in the comfort and friendly atmosphere of their lounge prior to continuing our journey to Samui or Phuket. Flying with them is a pleasure and when assistance is needed on any matter from booking flights through to completing the trip it is given in a friendly and helpful way by the customer relations department. We will certainly continue to fly Bangkok Airways.

Bangkok Airways customer review :  20 July 2010 by Michael Müller   (Germany)

Very good airline, friendly staff, on-time, good food which was free, enough space for legs, nothing to complain about.

Bangkok Airways customer review :  3 June 2010 by James Halley   (Thailand)

Bangkok Airways is my carrier of choice between CNX and BKK. I recently came back to from Guangzhou and needed a ticket to CNX. I had expected to have to fly with Air Asia but checked the price with PG first. I was offered a seat on the new late flight at the same cheap webfare I had seen online while in china. At last a carrier that actually wants and appreciates your business. I was able to spend several comfortable hours in domestic lounge, read up on the news about Thailand, check email and unwind after a fairly long day that far. Travelling again next week, and managed to get the same webfare through an appointed agent in Chiang Mai for the leg down to BKK. Also glad to see that the dreadful cold chicken burger has been binned for something more edible. Cheaper than TG and worth the extra over flying the unreliable Air Asia.

Bangkok Airways customer review :  24 May 2010 by T Patrick   (Hong Kong)

BKK-Siem Reap, bussed out to small propellor plane. Small inside, not room for large bags. Bumpy but interesting flight - in 55 mins had nice snack box, tea coffee run and water and beer. Efficient and clean. Not cheap but a good quality.

Bangkok Airways customer review :  17 May 2010 by Ron Egerton   (Australia)

Bangkok-Phnom Pehn return. The lounge comfort and food and drink great. Flew seat 4A outbound, plenty of leg room and breakfast really great. Return trip was better, staff friendly and efficient. Aircraft clean and quiet.

Bangkok Airways customer review :  4 May 2010 by K Chinn   (Australia)

BKK-USM return in economy. Lounge in Bangkok available to all passengers and is great for relaxing before flight. Given exit row seats both flights without asking. Service onboard good for short 50 min flight. Even offered meal and drink. Pretty good airline overall, but they have a virtual monopoly on Bangkok-Samui route.

Bangkok Airways customer review :  26 April 2010 by Shane Tarr   (Thailand)

Phnom Penh to Bangkok on evening flight. Very easy and quick check-in but then Phnom Penh is a great little airport. Flight to Bangkok was on time. Meal very good for a 50 minute flight and choice of reasonable red or white wine. Bussed from aircraft to terminal (happens quite often with Bangkok Airways flights) but baggage arrived almost as soon as I had been processed through immigration. This is a great regional airline but its a pity it still does not fly to Ho Chi Minh.

Bangkok Airways customer review :  9 April 2010 by Joern Hartig   (Germany)

BKK-TRAT, Siem Reap to BKK in economy. Bangkok Airways offers service within Thailand, but to Cambodia and Vietnam as well. I didn't expect a lot. Small aircraft, but in very visual condition and crew was keen to make this a very pleasant flight. They even served a decent breakfast, a light meal on both flights, although the flight time was just over an hour. So in total it was a very recommendable performance and especially considering the price level I would fly them again!

Bangkok Airways customer review :  9 April 2010 by C Johnson   (UK)

Bangkok to Samui business class. Separate check in and excellent lounge in Bangkok and priority boarding. Full menu and choice of soft drink or beer inbound and outbound. Separate check in and smaller but air conditioned lounge in Samui. What let the service down was the chaotic boarding in Samui. Business class passengers had to queue up at gates together with economy passengers only to be segregated onto transporters according to ticket class. This took ages and then all classes were moved to the aircraft together. To be a true business class service they need to call business class passengers first, and get them on the way to the aircraft before they start to call the economy class passengers.

Bangkok Airways customer review :  7 April 2010 by J Marshall   (Thailand)

BKK-HKT return. Bangkok Air is a good, inexpensive regional airline. I have flown them several times and like them due to their up front pricing-no bag fees, etc. Economy class lounge at BKK a nice touch. Check-in and cabin service efficient. Quality of food could be better. They fly new aircraft for the most part. In general cheaper and less hassle than TG or Air Asia (which charges you for everything).

Bangkok Airways customer review :  17 March 2010 by Christoph Mayr   (Austria)

Bangkok-Chiang Mai, everyone could use the lounge which was very fine, A319 in perfect condition. Service onboard very good, they served a sandwich, juice and coffee/tea. Crew smiling and helpful.The 4 star status of Bangkok Airways is absolutely reasonable.

Bangkok Airways customer review :  25 February 2010 by D Maler   (France)

Bangkok - Siem Reap, Bangkok - Phuket return on both legs. Service between BKK and Siem Reap is fantastic, crew able to perform a full service on such a short flight. Everything runs smoothly and delivers a professional experience. The lounge is Bangkok is a definite plus for this airline. Aircraft seems to be in decent conditions. You can find cheaper flights I think but have not tested the quality of service of the competitors.

Bangkok Airways customer review :  13 February 2010 by C Migas   (Canada)

BKK-REP then REP-BKK-HKT. All flights on time in fairly new and clean aircraft. Pleasant staff who managed to feed the passengers and do two drink runs on such shorts flights. Expensive since they have a monopoly to Cambodia out of BKK but not a waste. Efficient and reliable airline.

Bangkok Airways customer review :  24 January 2010 by David Passmore   (UK)

BKK-USM-BKK. As PG and TG share this route between them, they can dictate the relatively high prices. The lounge hardly provides a haven due to the fact that everyone on the flight has access and can become noisy and does not compensate for the overpriced flights. The equipment was clean, however, the crew on the flight to USM were a little indifferent. A small packaged snack is provided, which is of poor quality and really not worth the trouble - particularly when it was virtually thrown into the lap of my wife. As competition is seemingly controlled, I would prefer it if they charged a realistic price and got rid of all of the gimmicks.

Bangkok Airways customer review :  23 January 2010 by T Price   (UK)

BKK-USM-UTP. Good flight to Samui, on time and in a clean, new aircraft. I was delayed on arrival to BKK and had to change my flight which Bangkok Airways did without a problem and for only a minor charge. The return flight to U-Tapao in the small prop was again on time and hassle free. The only problems with Bangkok Airways are the food served onboard is pretty poor and they are slightly overpriced. Apart from that Bangkok Airways is a good airline.