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ARIK AIR Passenger Reviews and Customer Trip Reports
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ARIK AIR customer review : 17 January 2010 by John Lundquist (Belgium)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Have flown several times between Lagos domestic (Old terminal) and Warri. Flights on time and
flight attendants attentive and friendly. Be warned that you'll have to hunt down your gate
at Lagos if you want to be sure of catching your flight. It's not unusual for staff to just
wander off, for no announcements to be made and for passengers to be running across the runway
at the last minute with their baggage in hand. On one occasion, a Dutch wetlease service was
used from Warri to Lagos, older but it was a comfortable plane with one Dutch and one Nigerian
FA, both friendly and professional. The safety briefing was even done a second time as one
passenger point blank refused to pay attention the first time and wouldn't remove their
earphones. Food onboard constituted a carton of five alive juice and either a pain au
chocolate or the standard Nigerian mystery meat pasty. Good luck with that one. Security at
Warri as corrupt as anywhere else in Nigeria. Despite the airport being funded by Shell don't
expect any special attention if you work for them though here they are particularly aggressive
rather than the usual passive begging.
ARIK AIR customer review : 8 November 2009 by Daniel O'Donoghue
| Trip Rating : 7/10 |
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Heathrow - Lagos, and Lagos - Banjul. Very positive experience on every flight - both in
economy and business (premier) class. LHR-LOS service excellent, new aircraft, flat beds in
premier class - fares are more reasonable than BA and Virgin Atlantic. The issue is with their
booking arrangements - you can make a reservation option online, but then have to telephone to
confirm and pay for the flight by phoning their London office (in my case). Also, a lot of UK
travel agents have difficulty booking Arik Air flights.
ARIK AIR customer review : 5 January 2008 : by Kingsley Utande
| Trip Rating : 2/10 |
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Flown with them severally especially on the ABV-CBQ, ABV-ENU, ABV-BNI and occasional ABV-LOS route
and there is still a lot to be done with regards to their customer service. Their ticketing and
reservations (you can't purchase online unlike VK and AJ) systems leave a lot to be desired. Its
usually chaotic at the purchase points and the ground staff are more concerned with barking orders
at intending passengers. The inflight service is a continuation of what obtains on ground. Its a
real shame for an airline that has such competent pilots and excellent equipment. They have to
improve their act because in Nigeria they are becoming a byword for poor customer service and that
has started affecting passenger loads. I only fly them because they offer direct flights to my major
areas of operation.
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