ARIK AIR   Passenger Reviews and Customer Trip Reports

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ARIK AIR customer review :  8 November 2009 by Daniel O'Donoghue

Heathrow - Lagos, and Lagos - Banjul. Very positive experience on every flight - both in economy and business (premier) class. LHR-LOS service excellent, new aircraft, flat beds in premier class - fares are more reasonable than BA and Virgin Atlantic. The issue is with their booking arrangements - you can make a reservation option online, but then have to telephone to confirm and pay for the flight by phoning their London office (in my case). Also, a lot of UK travel agents have difficulty booking Arik Air flights.

ARIK AIR customer review :  5 January 2008 : by Kingsley Utande

Flown with them severally especially on the ABV-CBQ, ABV-ENU, ABV-BNI and occasional ABV-LOS route and there is still a lot to be done with regards to their customer service. Their ticketing and reservations (you can't purchase online unlike VK and AJ) systems leave a lot to be desired. Its usually chaotic at the purchase points and the ground staff are more concerned with barking orders at intending passengers. The inflight service is a continuation of what obtains on ground. Its a real shame for an airline that has such competent pilots and excellent equipment. They have to improve their act because in Nigeria they are becoming a byword for poor customer service and that has started affecting passenger loads. I only fly them because they offer direct flights to my major areas of operation.