Arik Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 54 reviews
3/10
3 star Skytrax Rating
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Arik Air customer review

(Nigeria)

Arrived at Cotonou airport for flight from Cotonou to Lagos at 04.20 hours. Flight scheduled at 06.20. The flight was cancelled but the truly dreadful thing was that passengers were informed by airport security. No representative from Arik Air bothered to appear at the airport to make alternative arrangements for passengers. I was forced to hire a driver at short notice to drive me to Lagos and inevitably missed my onward connection. Customer service about as bad as it is possible to imagine.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Arik Air customer review

(Netherlands)

We have flown Martinair 3 times to Orlando. We have chosen Martinair because they are cheap and are the only one flying non-stop to Orlando. However it's a pity that you have to pay for personal entertainment in Economy whereas in the Comfort Class it's free. Further more the cabin crew on these flights were very helpful.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Arik Air customer review

(United Kingdom)

I have just returned from a trip to Lagos Nigeria in Economy Class from Heathrow. I can not fault the aeroplane there was lots of leg room (and my partner and I are not short at 5ft10 and 6ft2) good entertainment selection and plenty of food and drink throughout the journey. All the staff were welcoming and the plane was clean. My only complaint would be that both food options on the way out were spicy Nigerian dishes (but this is only because I am fussy if you like spicy food you will love the selection) however on the way back there was a non spicy dish which was lovely. I would not hesitate to fly with Arik again.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Arik Air customer review

(United Kingdom)

I have flown Arikair (both long & short haul) a few times now and got mixed experiences. The not so good experience was with the ground staff at Lagos in May 2010 when I was harassed & dispossessed of expensive perfume bottles (50mls each) with contents even less. I wrote a letter of complaint but never got a reply. Generally the services are fair but lack of online checking and ineffective communication has let it down. I can also observe that the aircrafts are flown 1/2 or less full most of the time and wonder why prices are still up.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Arik Air customer review

(Nigeria)

Arik Air seem to have no idea of what customer service means and how their scheduling problems adversely affect the lives of their passengers. Arik Air schedule a return flight from Accra to Lagos for 1745. the flight almost never leaves Accra before 2100 (Accra Time) which means that you arrive in Lagos at 2330 at the earliest (there are instances of the passengers finding themselves going home from the airport at 2am (Lagos time). So a journey that is supposed to be a 45min flight now becomes 6 hours with no consideration of customer comfort from the airline. On the evening flight from Lagos to Accra I have experienced similar delays (with no information coming from the Arik ground Staff) for almost 3hours. I had to call the Arik Reservations line to get information repeatedly. In Accra no information is given on the delay no provision is made from refreshments or for the comfort of Arik passengers and on top of that you get treated like a nuisance because you have to ask repeatedly on the status of the flight as no information is given either over the information system or by Arik Ground staff.
Seat TypeEconomy Class
Value For Money 12345
no
na

Arik Air customer review

(United States)

Purchased round trip tickets from to Dakar to Freetown. Dakar to Freetown flight was 2 hours late. Our ticket for the Freetown to Dakar flight said Wednesday but when we went to the airport Wednesday morning we were told that our flight left the day before. We inquired at the Freetown office and they told us that they switched the day of that flight 6 months prior! Dakar office had sold us a ticket for a flight that did not exist! That left us to scramble and buy a ticket from another airline to make our connecting flight home. Not much of an apology either. If travelling in Africa you can expect more professionalism from a minibus driver and less snooty attitude too.
Seat TypeEconomy Class
Value For Money 12345
no
na

Arik Air customer review

(United Kingdom)

We were due to travel from Abuja to London on 25 February - 3 days before we were notified the flight had been cancelled due to unscheduled maintenance. We attended their offices the following day and received the worst kind of customer service. Indifferent attitudes and a total lack of customer care. They couldn't tell us when next they were due to fly to London from Abuja. Neither could they arrange for us to take a flight from Lagos to London on Friday due to lack of information. It was as if no one knew what was going on and no one was bothered to find out on our behalf. They made it seem like it was our fault that the flight was cancelled and made no attempts to offer a rescheduled flight. Out of frustration we were forced to buy another ticket from another airline. To make it worse they are now refusing to provide us with a refund.
Seat TypeEconomy Class
Value For Money 12345
no
na

Arik Air customer review

(United Kingdom)

Lagos to London. Thhe worst flight I have taken. Boarding delayed by 1 hour due to technical difficulties. When we did board there was no air conditioning and the cabin was unbearably hot. It was left for passengers to get water from the galley which was not freely offered. An announcement was then made that our direct flight would be stopping in Abuja to collect more passengers which resulted in what can only be described as a riot amongst the passengers. The cabin crew were incapable of dealing with the situation as passengers charged up and down the cabin changing seats and classes at will. After a further hour on the ground it took members of the public to pacify the passengers begging with them to return to their seats over the intercom. Eventually we did take off for the short flight to Abuja. On landing we were forced to sit for a further 2 hours without air conditioning and forced to sit through further unrest whilst the cabin crew watched on. At one stage they even threatened to leave the aircraft. Refuelling took a long long time. At this point we had still had no food and were helping ourselves to drinks. We landed in London 5.5 hours late with lame apologies and little remorse from the airline no help from ground staff with missed onward connections. I will never use Arik again.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Arik Air customer review

(United States)

Dakar to Freetown return the flight was okay but the airline purposefully cheated us on purchasing the ticket in Dakar - and the return flight from Freetown was late in arriving spent more time than necessary on a stop-over in Banjul. Bottom line the service was marginally acceptable plane was modern - but they seem to be scam artists when it comes to ticketing. I would not fly Arik unless there is no other alternative.
Seat TypeEconomy Class
Value For Money 12345
no
na

Arik Air customer review

(United Kingdom)

The worst airline I have ever flown. Nice new aircraft (ex Kingfisher Airlines) but nothing works - including the crew. Flight was 2 hours late and the service was very poor for an airline that markets itself as 'World Class'. I went to ask for water and the Cabin Crew was asleep.
Seat TypeBusiness Class
Value For Money 12345
no