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AirAsia X Passenger Reviews and AirAsia X Customer Trip Reports



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AIRASIA X customer review :  8 March 2011 by Nishikanta Verma    (Malaysia)

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

KUL-DEL. The website is very simple. I had to change dates but no hassles. Check In could be so much better but LCCT is like a bus stand. Got hot seats and they are worth it if you are tall or with an infant. Food was pre-ordered, could have it any time (nice), drinks were available (beer and wine at stupid prices) and the flight was very smooth and right on time.


AIRASIA X customer review :  17 February 2011 by A Niphadkar    (India)

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Mumbai to Kuala Lumpur return. Economy seat comfortable, but after 2 hours legs get a bit uncomfortable as minimum space for feet. Food - we pre-booked vegetarian meal, they gave us curry and small mineral water bottle. Food tasty but quantity of food very small. Recommend Air Asia and its very cheap.


AIRASIA X customer review :  26 January 2011 by Tyler Thia    (Singapore)

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

SIN-KUL-HND return. Flew Premium outbound and had adequate rest with the angled lie-flat seat, however it wasn't totally full-service. According to steward, Premium passengers are only given 2 bottles of water and a pre-booked meal, the rest have to be purchased. AAX should seriously consider including snacks and coffee/tea to make the service more enticing. Front- end cabin remained warm throughout the flight, had the same “stuffy” experience with them to Australia two years back. For this it’s good to stay at the rear-end where it’s more cooling and less packed. Had to settle for a standard middle seat for the return leg, but other than the lack of space (for tossing and turning), it was pretty comfortable. Checked-in online for both legs, so was able to skip long queues for luggage drop and documents check, all efficiently handled. Unfortunately, we were not able to make use of the “transit” system, as the SIN-KL and KL-HND sectors were booked separately and primarily because we had to check-in luggage, otherwise it should be a breeze whizzing in and out of the transfer hall for connecting flights.


AIRASIA X customer review :  5 January 2011 by A Hardig    (Malaysia)

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

One of the best low cost carriers I have taken, but check-in is an absolute disaster. On both segments of my KUL-ICN flights the check-in was a mess. I printed boarding passes ahead of time on the first leg but when I arrived at LCCT the bag drop off lines were longer than the normal check-in lines and it took well over an hour with no clear indications of where to go. On the return flight from Seoul it was incompetence by the check-in staff which led to 2+ hour long waits. I arrived at the airport 3 hours early and had to run to my flight to catch it after clearing check-in, security and passport control. It takes 30 seconds for me to check- in online but for some reason the check-in crew are taking 15-20 minutes per pax. Other than check-in everything else was fine.


AIRASIA X customer review :  8 December 2010 by R Bell    (Australia)

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Melbourne through KL to London Stansted return. Like all budget airlines the staff numbers, check-in facilities etc are a bit limited - you have a long check-in queue, but they are very friendly and helpful. Like most cheap airlines there is no phone service at all but they do answer emails - and they looked after me well after they had to cancel a flight and re- schedule me. As others have mentioned, the inflight services are trimmed down - no entertainment but everything else great and staff excellent. One thing about the plane - no air ducts - I didn't like that as I need fresh air.


AIRASIA X customer review :  6 November 2010 by D Brown    (Australia)

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Standard

Air Asia may be a budget airline but do you really expect passengers to pay for the heating too! Travelled a few times now, including long haul to UK. and have found all flights freezing cold. Had to purchase blankets - I know, extra income - but shouldn't be necessary. Cabin crew inattentive, don't seem to notice people pulling on coats or coughing and sneezing, but happy to sit huddled in their private little enclave chatting all time. When complaining about temperature they don't seem to understand problem and just say captains responsibility and nothing is done. Won't fly with Air Asia again unless improvement in this matter - just thawing out now after last trip!


AIRASIA X customer review :  30 October 2010 by C Gaughan    (UK)

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

Melbourne to London and visa versa in Premier Class. Excellent, great comfort. Air Asia make long distance travel affordable. Cannot fault the airline.


AIRASIA X customer review :  28 October 2010 by Roy Clogstoun    (Australia)

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

MEL-KUL-BKK Return on AirAsiaX. The planes are relatively new, they leave and arrive on time, staff are efficient and friendly and ensure that safety standards are met. There could, however, be more variety in the hot meals offered. Most importantly, the airlines provides value for money and offers very good promotional deals. The one problem, however, is the inability to provide transit services at KL's LCCT airport. You need to have at least three hours to make an Asian connection given the length of time it take to clear Malaysian immigration and to make your way back into the airport to check in for your onward connection. If transit facilities were offered the airline would be my number one choice for travel out of Australia.


AIRASIA X customer review :  26 October 2010 by M Shoesmith    (UK)

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

STN-KUL-PER-BKK-KUL-STN A340 and A330. Excellent low prices if you book really early. Kuala Lumpur Low cost Terminal quick and easy , not that bad. Flights virtually on time, plenty of legroom surprisingly, food onboard to buy really cheap. Cabin Crew were pleasant enough although seemed to lack social skills and not enough smiles. I would use them again, although the first airline to let passengers use toilets during turbulence and seat belt signs are on!


AIRASIA X customer review :  21 October 2010 by Edwin van Putten    (Netherlands)

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Good experience on new A330. Booked premium class, which offers a lie-flat seat. Perfect for sleeping on my 6hr flight from Beijing (Tianjin) to Kuala Lumpur. Good value for money! Meals were goo, and I don't mind paying for it since everything was clearly mentioned at the time of booking.


AIRASIA X customer review :  6 October 2010 by Kevin Barrance    (UK)

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

STN to KUL and then KUL to BOM both in premium. I am really impressed with Air Asia X. Flight from Stansted was slightly late leaving but made up time and arrived virtually on time. Slept soundly for 6 hours! (I hardly ever manage to sleep on planes!). FAs were very attentive and professional and the process at the LCCT in KL was great - out within 15 minutes of landing. KUL to BOM just as good, left and arrived promptly, service great and seats comfortable. AirAsia X is my preferred option when travelling to Asia.


AIRASIA X customer review :  4 October 2010 by R Dabinett    (Australia)

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

Gold Coast-KL, KL-Melbourne. Booked Hot seats in economy which was well worth it. Prebooked meals which were okay (typical airline meals). Service was as good as any other airline. Flights all on time. Would be good to be able to prebook the entertainment & get the arrival cards for KL on flight (no longer giving out). No hesitation in travelling with AirAsiaX in the future.


AIRASIA X customer review :  1 October 2010 by S Goddard    (Malaysia)

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Premium

PER-KUL. Premium cabin quite nice and far superior to economy. Only 2 rows of 6 seats at the front of the cabin. Seats quite comfy. Food nice and a very pleasant flight experience all told.


AIRASIA X customer review :  26 September 2010 by Hazel Kincaid    (Australia)

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

XL-Seat

Gold Coast-KL-Stansted. We had Premium seats on all legs apart from the first from Gold Coast. All flights on time, seats the old business class cloth seats (they were fine) everything else same. Pre pay meal, pay drinks etc. We have made about half a dozen trips and have found the airline to be most reliable.


AIRASIA X customer review :  17 September 2010 by Andrew Murdoch    (Australia)

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Premium

Premium class from Melbourne to KL. Picked seating before leaving. Well manned check in and at Premium no queue to check in. Early arrival at the LCCT terminal - you have to walk about 100m from the plane. Straight through customs and then the seemingly endless drive to KL. Premium seat top notch. Meal basic but good - its served early in the flight with a bottle of water so you may want another seven hours later - if so it costs little. Good crew, limited services as promised. Comfy seat and a good sleep en route.


AIRASIA X customer review :  23 August 2010 by Chris Blunt    (Philippines)

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

XLSeat

KUL-STN-KUL and found the new Premium seats to be a bit of a disappointment. They are described as full flat bed, but in fact they are still inclined at an angle, so they're not horizontal which is what I had assumed from the name. A few of the seats at the rear of the old-style Premium class cabin seemed to have less of an incline than the new ones.


AIRASIA X customer review :  23 August 2010 by C de Menezes    (Australia)

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Perth-Kuala Lumpur. Cabin crew friendly, food was buy-on-board. We arrived 20 minutes late in KL and missed our connecting flight to Penang. Took a while to get another flight to Penang but eventually consulted with our travel agent and got the next flight. Air Asia staff were considerate. Kuala Lumpur-Penang nice flight and enjoyable.


AIRASIA X customer review :  18 August 2010 by Ranjit Mene    (UK)

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Standard

STN-KUL-LGK return. They do what they say in the tin and nothing more. Trek out to STN was a pain. The check in was okay although why online check in isn't allowed on the STN-KUL legs I don't know. As I was travelling with carry-on luggage only, this would have avoided the need to queue up. Onboard, economy class seat was very narrow and didn't have much recline - I probably shouldn't complain as it's a low-cost carrier. However the price for my ticket was not much less than flying with Thai via LHR, which would have been a lot more convenient & comfortable. The return journey was on time mostly, although again there was no possibility of online check in which meant that I was queuing at the LCCT terminal in KUL for a good hour. I noticed that the flight to MEL was being served by one check-in desk only! The resulting queue was almost out of the building! Overall an okay airline, but only worth it when you can get one of their deal prices.





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