AIR INDIA review : 23 April 2008 : by H Derksen

Customer Rating : 1/5

Delhi-Shanghai. Check-in okay and boarding on time. Service during the flight standard. Due to weather conditions plane could not land at Pudong Airport but landed at Nanjing Airport CN. From here all the trouble started. Waiting 6 hours in the cabin with only 1 glass off water offered. Don't speak about food! Finally announcement that all passengers should leave the plane. Then 2 hours waiting for luggage and another 2 hours transfer to hotel. At 05.00am arrived in hotel. Quickly after arrival at hotel with taxi to Wuxi trying to keep my scheduled meeting. Flight was okay, but cabin crew and airline not capable to deal with such circumstances. Decide never to fly with Air India again.

AIR INDIA review : 22 April 2008 : by A Naseemuddin

Customer Rating : 4/5

Return trip JFK-DEL. I chose it because I had heard Air India were operating the new 777 LR's on this sector and price was very reasonable. Check-in uneventful. The ground crew are more casual than business-like. Flight attendants were not overly attentive but overall service was OK. Food fair for the Indian palate. Spacious seats for the economy section. IFE Movie selection was fair.

Air India review - by B Silverberg

15 April 2008  Customer Trip Rating :

JFK-LHR coach class. The good: acceptable dinner, bulkhead seat with extra space to stretch out (ie, flight not oversold), efficient check-in and flight staff, reasonable ticket price. The bad: poorly- designed website and ticketing office (wouldn't sell me the ticket over the phone even though the website was down), very old equipment with poor IFE, poor breakfast.

Air India review - by Mikele Singh

11 April 2008  Customer Trip Rating :

Air India overbook pretty much every flight. Flying back from India to Heathrow, we experienced cancellations and overbookings resulting in a journey that should have lasted 9 hrs taking 2days instead. The aircraft was dirty on the way from Birmingham to Amritsar and cabin crew did not meet the standard I am used to on British Airways. They do not even smile. The in-flight entertainment is good providing it works. When I queried the scart lead that was dangling from the seat in front after getting my leg caught on it, the cabin crew apologised but offered no resolution. I had no screen the entire flight. The first meal you are offered on the typical UK to India route and vice versa is not too bad, but be prepared for the second. It consisted of a slice of bread that was buttered with a slice of tomato and a slice of cucumber - thats it! The ground staff representing the airline don't get any better either. The manager at Amritsar refused to speak to any passengers regarding the overbooking and no order was introduced. The staff are not able to empathise as they do not understand the commitments we have in the UK. Most just shrugged their shoulders and exclaimed that we should welcome the extra day off. If I could offer a tip it would be not to fly with Air India. They seriously need to consider the service they offer good paying customers. We booked as they offered a direct flight from Birmingham to Amritsar. However, now having experienced Air India service I don't mind making a stop or flying to an airport further away from home.

Air India review - by A Iyer

9 April 2008  Customer Trip Rating :

DEL-KUL in economy. Most of the faults with this particular trip stem from the fact the Delhi airport is a god-awful example of an international airport. Flight scheduled for 0030. No sign of inbound aircraft until 0100, boarding commenced at 0145 and flight finally departed DEL at 0230. Not an overly significant delay in the grand scheme of things, but none the less irritating. Flight itself uneventful. Aircraft appeared to be leased from LOT Polish, could not read any of the safety info. Cabin crew polite and happy to indulge our request for multiple meals as both of us were famished. Not bad for a relatively short sector, would not trust the airline with any flight longer than this though, seemed woefully disorganised at time prior to boarding.

Air India review - by Paula Loguda

4 April 2008  Customer Trip Rating :

Unfortunately we are in agreement with most of which has been previously stated here. We flew Business Class HKG to DEL, a 6 hour flight. Plane appeared old and fragile. Our seat had masking tape on its arm and wouldn't stay in the upright position - but no problem, because they don't do safety checks anyway! Entertainment was a central screen showing only bollywood and music was mostly Indian selections. Dinner offered oriental or indian choices and was adequate. The flight had been delayed for 4 hours, so a few drinks led to nap time and we survived. Awakened with PA system "Wake up, we're landing" - and we were! Don't recommend this airline.

Air India review - by Stephen Jones

2 April 2008  Customer Trip Rating :

LHR-BOM-LHR Outbound delayed 17hrs due to technical faults, return flight canceled - alternative flight overbooked.

Air India review - by Pauline Bladon

2 April 2008  Customer Trip Rating :

I have just returned from JFK using Air India - never again. Our flight out on 15 March was awful. It took us 3 hours to check in - once on the plane, the seat my brother in law was given had a disgusting brown stuff on the seat and up the back. We pointed it out to the air hostess who offered to put a tissue on it! This we refused and he eventually got another seat away from the rest of us. The inflight entertainment was so bad the pictures kept jumping and if you where not quick enough to get head phones it was just bad luck. The toilets on board where dreadful. The food was ok if you like curry - as I do not the options was take it or leave it. Our return yesterday was a little better, the check in was quick. The plane was a more modern one with your own TV screen, but only a few in the area we sat in worked - and again if you wanted head phones it was first come get them. The air hostess we had on the way back was the worst I have ever had the misfortune to meet - rude and aggressive and when she dropped water over me she found it quite amusing.

Air India review - by D Glynn

1 April 2008  Customer Trip Rating :

LHR-JFK-LHR. Both outbound and inbound planes were tired, scruffy, and very dirty. Bits of food were on the floor. The seatback pockets were full of crumbs and bits of food. On each trip one of the overhead reading lights didn't work. One of the seats would not recline. Another had a broken armrest (which we got them to fix before we took off). The headphones were not sealed in a bag, and many were broken. The backseat table tops were filthy. The toilets were dirty. The inflight entertainment was ancient - a projector showing a movie (no choice) on a screen at the front of each cabin section. The onscreen flight info (which was displayed when the film finished) gave the wrong destination local time (one hour out on each trip). All small problems on their own, but put together makes you wonder if the safety of these flights is of a similar poor standard. On the plus side, the cabin crew were friendly and courteous, but you can be sure we won't fly Air India again.

Air India review - by Eric Mueller

15 March 2008  Customer Trip Rating :

LHR-JFK return - pleasantly surprised. Departure and arrival as scheduled. The aircraft was an old 747-200 but clean, good condition with plenty of leg room. The food and the service was very good and staff very friendly and attentive. My criticism would be in-flight entertainment which was very poor and could be improved upon. For the money I paid for this flight from London to New York (£250.00) I got real value for money, you would have to pay a lot more if were to travel with most other carriers.

Air India review - by M Sarhaya

9 March 2008  Customer Trip Rating :

Delhi-LAX. Due to Technical problem passengers has to stay in Frankfurt for two days. No contact number of Air India was available at the Hotel. Nobody knew when representative from the arline will come.

Air India review - by H Bhatt

7 March 2008  Customer Trip Rating :

Heathrow-Ahmedabad return. Flight was in poor state, not cleaned at all. Bathroom flush was not working, another bathroom overflowed. planes outdated and tatty with minimal leg room in economy. Staff member not willing to help or not allowed to use other toilets in front! In flight service was poor. Return flight canceled hence sent to Bombay - reached London 26 hours late! No responsible person to answer, not a word of apology, no communication during whole saga. I don't say that such incidences do not happen for other airlines, but the way the issues were handled by Air India were atrocious. As an Indian I am ashamed and let down by Air India.

Air India review - by T Shaw

26 February 2008  Customer Trip Rating :

JFK - Heathrow - Delhi return Outbound on time and Business class Seats are large, but do not fully recline - so you spend time tossing and turning and try not to slide off. Quick 1 hour turn in Heathrow. Flight to Delhi re-routed (after akeoff ) to Mumbai, which has the worst Lounge I've ever seen. Eventually transferred to Delhi, but not before they lost all our luggage. Baggage claim in Delhi is a nightmare rum by clerks paid to deny everything, and by the number of times they can pass people from one clerk to another. Return flight was delayed 8 hours before boarding and then another 6 hours after boarding. On arrival at JFK were given $ 500 coupons for future Air India flights - never to be used!!

Air India review - by S Jeyakumar

21 February 2008  Customer Trip Rating :

MAA-CMB return. For this 1 hour sector I did not expect a meal from a budget carrier, but we were given light snack. Clean aircraft, almost full as one would expect, prompt on time departure / arrival. Will fly again, when necessary.

Air India review - by Ron McGeary

21 February 2008  Customer Trip Rating :

It is a national disgrace - old aircraft, tatty interiors, dreadful IFE (unless you like Bollywood), earphones socket that don't work, and only the very newest of its fleet has screens in the back of the seat. The cabin crew are indifferent, and I have never come across an airline which allows passengers to blatantly break the rules regarding the position of seat trays/seats during take off/landing, or the use of mobile phones inflight! I've never taken off on time and, like some of the other commentators here, have been delayed over 24 hours in the past. The ground crew at Mumbai airport are useless when delays occur and you are never given the correct information, if you get any at all!

Air India review - by J Willis

15 January 2008  Customer Trip Rating :

LHR-Mumbai-LHR in economy - outward leg left an hour late but no real drama, planes are outdated and tatty with minimal leg room in economy. IFE very poor quality bollywood. Return leg a disaster flight delayed 24hrs - my advice stay well clear of this airline

Air India review - by V Patel

10 January 2008  Customer Trip Rating :

I travelled with my mum to Chicago return, and then flew to Ahmedabad return. My mum needs a wheel chair and we had a letter from the doctor. On both return trips we were taken by a Buggy Car to a point and requested to sit on a bench near immigration. However, after waiting 45 minutes each time the wheel chair person never turned up. I had to request Immigration Counter to allow us to clear from that counter, and she had to walk all the way.

Air India review - by B Farley

9 January 2008  Customer Trip Rating :

Due to depart ORD to Heathrow at 8:30pm - delayed 11 hours. By the time we reached London late on the 24th, we had missed all connections (bus) and were stranded in London Christmas Eve. We finally reached our end destination on Christmas Day. The flight back to Chicago was only an hour late. I will never fly Air India again.

Air India review - by Mark Hall

8 January 2008  Customer Trip Rating :

LHR-BOM-LHR - Flew out on Christmas Day evening. Got upgraded to Business Class - what a disappointment! The lounge was OK, though worn and out-dated, with a meagre selection of food and drink. The plane was a leased 767 with an Air India logo - the seats were old style and worn, IFE on a loop with a small 7" screen, same blankets and pillows (though cotton pillow case) as economy class and the in-flight catering was the worse I've ever had. Dried, over cooked turkey, a cold Christmas pudding, impenetrable to plastic spoon, fork and knife and no tea and coffee service. Breakfast came as a bowl of fruit and one warm, but not fresh, croissant - but I did have tea this time. Cabin crew OK, but made no real effort to detail. Coming back in economy, the meal was actually good, but all else was of equal poor standard, IFE faltered and they eventually managed to show two Hindi films on the overhead screen. I had seats in exit row and was pleased with the leg room, everyone else looked squashed - the people in the row behind actually asked that we not keep our seats reclined, as there was no room. The only good thing thing about both legs was that they were on time and had no problems at check-in. How Air India think they can rival other airlines such as BA, Virgin and Jet on the same route as baffling, there's even not even any real price difference on economy class tickets.

Air India review - by Vandna Dharmar

8 January 2008  Customer Trip Rating :

I flew Air India last month Birmingham to Amritsar. The tickets were booked a few weeks in advance. A week before the flight my agent sent me a mail to say that flight was delayed by 12 hours. Air India did not give any explanation as to why the flight was delayed. Instead of flying out at 10:15 am the flight was rescheduled at 10:30PM. After checking in for the flight it was announced that flight was further delayed by another 4 hours. On our return the flight was again delayed by 3 hours. The only explanation that I could get out with Air India official were that it was a technical fault any time there was a delay. Having said that the food was good the service during the flight was good. I thought to my self that it was just my flight that got delayed a quick search revealed that many international AI flight do not seem to fly on time. It seems to be an inherent problem with Air India. My mother was to fly the very next day from Amritsar- to JFK via Delhi and I could not believe that when she reached Amritsar airport the flight was cancelled and no one bothered to even inform the passengers before hand. A quick call to Delhi Airport duty manager said that the flight from this sector had been cancelled. It was very clear that this part of flight from Amritsar to Delhi was cancelled and passengers were not notified. Given the feeling that Air India does not care for the difficulties it causes to its passengers. Keeping in mind it is still part of the Indian Government run organisation and hence the similar attitude of the airline. I think it is time that if Air India was to survive in this day and age and compete with the other good airlines it should go private ownership. The only plus point was that made us buy this ticket was it flew direct non stop to Amritsar hence close to place where I come from and the service during the flight was acceptable. Fly Air India if you are desperate - avoid if you can.

Air India review - by Andrew Shanks

5 January 2008  Customer Trip Rating :

Birmingham to Toronto return. I found no fault with the flights themselves. Each seat had a mini- screen for personal entertainment, meals tasty and food plentiful. As these flights were in December 2007 they were overbooked and I did get upgraded to Business Class on the return flight. My reason for not flying with Air India again is simple - reliability. Two days before my flight to Canada I received a phone message to call the airline immediately. They pushed my departure time back 4 hours and also cancelled my Dec 23 flight and booked me onto the 24th (Christmas Eve). There was no availability for the 21st or the 22nd. The flight to Canada took off at about midnight, 8 hours after the time on my original schedule - luckily I emailed an airport hotel in T.O. from Birmingham Airport to reserve me a room (got in about 3AM local time). Flight back even worse experience. I rang Air India to reconfirm my flight and asked that if the flight was overbooked I would fly out at a later date to avoid spending Christmas in transit. No problem, she said, I had a confirmed seat and there was no over-booking. I was told we were flying out 9am Christmas Eve however arrived at Pearson at 630am to scenes of total chaos. Flight delayed to 1230 and horrendously overbooked. Managed to check luggage in by 9ish, endure two finger tip searches of my carry-on bag, and then sent to a further security-screened holding pen for hours with screaming children and not enough seats. The ground crew were talking to each other animatedly and called out my name and a few others. A staff member took my boarding pass and told me it was cancelled and I did not know if I was flying or not. By this time I had had enough and told her if I wasn't flying then fly me out on the 27th so I could have at least spend the holidays with my Canadian friends rather than sat in an airport or some dingy airport hotel room. She said she would try and that would be a great help to them and she would confirm that with her supervisor. Another hour went by and I thought well at least if they don't board me they are going to have to do something with me. Just before boarding I was upgraded. Arrived in England in the early hours of Christmas Day which effectively left me so tired after driving two hours to my family I could barely enjoy it. I cannot help think another airline would have not messed me around in such a manner.

Air India review - by Suresh Mekala

30 December 2007  Customer Trip Rating :

Business class from Chicago to Mumbai and a disappointing experience. Outdated aircraft, old worn out seats. Food presentation style is not up to the mark. No audio/video available. My overall experience with Air India was an unhappy trip.

Air India review - by Prasad Vinnakota

29 December 2007  Customer Trip Rating :

EWR-CDG-BOM round-trip, in economy class. Seated in the exit row outbound there was plenty of leg room, but it was next to the galley and consequently busy and noisy. The food was OK, and the service was decent. IFE was pathetic. The monitor near my seat was almost above my head, and it was a choice between the movie, or a pain in the neck. On the return leg, the check-in at Bombay was a disaster. Reminds one of getting into one of the local trains at peak time. Know not why people mob the security personnel, thrusting tickets into their faces. Though the aircraft was newer, with individual screens, to my disappointment mine didn't work leaving me to fend for myself for nine long hours. Had the same experience, for the whole stretch, when I traveled a few months ago. AI may not stand by the best, but it's doing its bit. Hope there is improvement, and fast. Does anyone from AI read any of these things at all? Looks like they are not.

Air India review - by Ravi Shah

27 December 2007  Customer Trip Rating :

Ahmedabad to Newark. This time I had an additional baggage piece, so I went to AI counter to pay $123 for the same. I gave them my VISA card, but they asked me for a cash - they said nobody in Ahmedabad Airport knew how to make a charge on card ? The flight was 22 hours late in total. One thing is for sure, this will be my last trip by Air India. I don't say that such incidences do not happen for other airlines, but the way the issues were handled post-incident by Air India were atrocious. I purchased Air India ticket since I got it for a $1000, $300 less than other airlines. But the $300 additional expense is worth for other airlines. Even the food was pathetic this time round. Extremely oily food. You can travel by Air India if you do not have value for time and like being late in your commitments, like disobeying the flight safety orders - thats what AI passengers do - if the captain says fasten up your seat belt for landing, passengers will be moving around for water, tea and free wafers. its not that the announcement was only in English - Hindi announcements were made too. I will pay any amount for other airlines, and wont travel by Air India again, even if they offer me a free ticket.

Air India review - by S Uppuluri

27 December 2007  Customer Trip Rating :

JFK-BOM-JFK Economy on nonstop 200LR flight. The flight was clean, seats/legroom seemed larger than 747-400, FA pleasant through the 15 hour flight. They provided freebies like a keychain and a small nightpack. The food was excellent. The inflight duty-free was extensive. IFE on-demand, and has an amazingly large selection of US and Indian (incl regional language) TV shows, News and Movies. The convenience and comfort of this flight encourages more frequent travel to India for me!

Air India review - by Walt Bilofsky

23 December 2007  Customer Trip Rating :

BKK to PVG. Thought we'd give Air India a try because of a low Business Class fare on this route. The curry was excellent, and seats were adequate, but it was downhill from there. This was the only international flight I've ever taken where they didn't have the immigration forms for the country of arrival - and in China, with three long forms to fill out, that cost us fifteen minutes after landing. Add to that the five minutes it took them to open the door.

Air India review - by Katy McBride

23 November 2007  Customer Trip Rating :

LHR to JFK was a 777 aircraft, new and clean and very comfortable. Food nice, a choice between veg or non-veg and Indian or western. A couple of cans of Tiger beer or wine or soft drinks were also available. Crew friendly and willing to assist. Toilets clean and fully equipped. There was a 1.5 hour delay announced an hour before boarding so this was not too inconvenient and just allowed extra time for relaxing. Return flight an older plane and some of the seats were reclined whether you wanted them to or not. But the food was good, crew were fine, toilets were ok. Definitely worth the saving.

Air India review - by Jan Willem Pronk

9 November 2007  Customer Trip Rating :

PVG-BOM return in economy. Check-in at Shanghai very slow. Seat pitch not great. This flight is advertised as direct but it only means that you stay in the plane until the end destination Bombay. It makes long stops in Bangkok and Delhi so it all takes way too long. On those very full flights, every leg a hot meal is served of mostly good quality. Do not expect friendly service but it is professional enough with good regard to safety. Both outbound and inbound flights were delayed by more than 2 hours. Not terrific but value for money.

Air India review - by B Diggler

3 November 2007  Customer Trip Rating :

I've made about 8 trips from the US to Frankfurt 10-11 hour flight on Air India. The only good thing about this company is the price, which is usually lower the other 1 stop airlines. Also the time, being it offers non-stops to Frankfurt. Website is a joke - many flaws and often forgets your password forcing you to re-register. In fairness they at least always send my paper ticket on time. This last trip which I have yet to go on is the first that is E ticket, I hope it goes OK. Service is poor and little control of the passengers. People are constantly getting out of seats when they should still be buckled in. Aircraft is old and its common to have seat tables and foot rests falling during flight. Seats are closer together then other airlines. IF the person in front of you reclines his seat you'll have inches in front of you. During the flight the cabin is often too hot, I'm told Indian people like it hot so they keep the heat high. The bath rooms get really dirty hours into the flight and never again cleaned. I've only had a late flight once out of many flights, I put up with this hell only since its about $600 total round trip and 11 hours one way rather then $100 more and 16 hours on a US carrier. If you want service, nice clean plane then you might look somewhere else. Since Price and non-stop are the only draw.

Air India review - by Chris McQuaid

28 October 2007  Customer Trip Rating :

BKK-DEL return. My first time on Air India, which I approached with some trepidation. I was upgraded to Business Class, so that instantly improved my opinion of AI! However, I'm one of those people who feel most comfortable travelling upright, even on a 12 hour intercontinental flight, and the Business Class seats on an Air India A310-300 have a permanent lean of at least 20 degrees, which meant that I was quite sore by the end of the flight. The safety video was in Hindi, then repeated in English - I prefer the Thai system, where you have one video with two sets of subtitles and two staff speaking alternately in Thai and English. No personalised AVOD, just one screen at the front of the cabin. Seat was noisy because of being level with the engine, and it was very difficult to understand the Captain during his long announcement about flight details. Didn't bother with dinner due to having eaten before takeoff. Pen marks on back of seat in front, and several cabin strip lights not working. The return flight also on A310-300, but no upgrade - again, only a single screen. The seat backs in Economy were much lower than I've seen on any other airline, and the top of the seat only came up to my neck. Juice served before takeoff. Very nice European breakfast, but no in-flight announcements at all. Excellent service from friendly and efficient cabin crew on both flights. Would I fly them again? Quite probably.

Air India review - by Sara Osborn

9 October 2007  Customer Trip Rating :

We traveled to and from Paris on Air India in September, 2007. Our flight was on a 777 in coach - we found the personnel very courteous and helpful and meals very good. We found the plane, including the restrooms, clean.

Air India review - by D Hogan

30 September 2007  Customer Trip Rating :

We booked with Air India for our trip from Los Angeles to Frankfurt because they offered the lowest prices by far. It was much lower than any other airline. How bad could it be? Very, very bad. Seats far too cramped. Since we could not recline, we were stuck there. Wedged in. There was also a high- pitched squeal that rang out intermittently throughout the night and kept us both up. It was coming from a water spigot behind us. The entire plane was filthy and badly in need of cleaning. Carpets stained, upholstery stained, plastic stained, etc. The restrooms were disgusting. Dirty and not properly stocked. I visited three restrooms throughout the two flights and they were all equally filthy. The panels in the restrooms (panels that hold things like towels, tissues, etc) were falling open in all three of the restrooms I visited. About half of the seat pockets we saw were bent down and remained permanently open by about 6" (reducing leg room even more). We saw several tray tables and seat pockets that were held together with (and I am not exaggerating) plastic bags that had been tied to them, and one tray table that was staying up only because someone had wedged it with part of a People magazine and a rubber band. The TV monitors mounted to the ceilings here and there on the plane were very old. Some worked, others had flipping, blurry or static screens and/or the color, contrast or brightness was way off. But that didn't really matter because on neither flight were we able to properly hear the audio. On the return flight our entire row (and several other complete rows in our immediate area) did not work. On the first flight some of the audio in our row didn't work at all. Even if we had gotten audio and a good picture, though, we probably wouldn't have watched the poor selection of films and random side-show acts that were shown. While some of the staff was civil, several of the crew rubbed us the wrong way or were downright rude. After a long period of not seeing any crew members, my husband rang his call button. After about 10 minutes, the call button light (and the lights of about two other passengers who also rang) were cleared - and no crew members entered the cabin. My husband and other passengers rang again. Finally after about 10 more minutes a crew member came out. About 20 minutes later my husband finally got his drink. One female crew member, when passing out food in the morning, raised her voice repeatedly to try and wake a fellow passenger who was sleeping. The passenger's arm was resting on her tray table. When shouting at the passenger didn't wake her, the crew member shoved a tray of food across the tray and into the passenger's arm - then walked off. This was the same crew member who, at the start of the flight, told my husband get up and shut overhead bins for her because she said couldn't reach. Food was disgusting and inedible to me, but I’m willing to concede this may just be my own personal taste. On the way there we were served mutton (there was supposed to be a chicken dish, too – but they were out of it.) The mutton was very dry and extremely spicy. Also served was plain, sour yogurt and some sort of stringy, chunk-tapioca like desert that I didn’t recognize or care for. On the way back it was very similar with very spicy food. In the morning they served us a sandwich on white bread (to my delight), but when I opened it, inside was mayo, red peppers and something else – possibly eggplant? Yes, there were two high points. One was a male crew member who honestly tried to help people out and looked into many of the problems passengers brought to his attention. Prices are cheaper by far for many flights. But is it a value? That’s up to you. I do not think of it as a value. While we are not wealthy and price is a huge factor on our vacations, I would definitely not fly with Air India again unless there were no other options. Hindsight is 20/20 - and I would definitely go back and spend more money for any other airline if I could turn back time.

Air India review - by L Jadwin

31 July 2007  Customer Trip Rating :

Air India flies from Newark to Paris for about $200 under the price of competing airlines. The only plus about this airline is that the food is interesting and good. On our recent trip, we experienced appalling service, including flight attendants with zero charm, planes jammed with screaming small children, and very loose observation of safety regulations (passengers not required to stow trays and baggage from the aisles during takeoff, plus passengers disregarding the flight attendants and retrieving their bags while the plane was still taxiing. To top it off, our return flight was delayed by 4 hours and most of us missed our connections in Newark. The crew provided no explanation or apology, though we did receive meal and lodging waivers if they were requested.

Air India review - by H Martel

17 July 2007  Customer Trip Rating :

HKG-BKK-HKG. A310 on lease from Czech Airlines was clean and cabin in good condition. The crew was friendly and offered a good service. On this 2 hour flight, a pre departure drink was offered, followed by full meal and bar service. The quality and quantity of food were good. Air India offers a good service and cannot be faulted on the service.

IMPORTANT NOTE

Comments and opinions contained in these pages do not represent the views of Skytrax. All features contain unsolicited input from site visitors, and we seek to exercise the minimum level of editorial control and censorship to ensure the widest debate and platform for customer opinions. We will not publish submissions that contain abusive language. We cannot guarantee to publish all opinions submitted.

ADD YOUR COMMENTS HERE

  These Review pages are designed to offer guidance and assistance to other travellers, and we ask respondents to use an "informative" style of comment and share any travel tips for the airline  in question.

  Your First Name (or initial) and Family Name, and E-mail address MUST be supplied.

  When submitting comments, please DO NOT insert paragraphs.

  Please check you use Upper and Lower case only - submissions made all in CAPITALS will NOT be accepted.

  Comment submissions that require extensive text editing CANNOT be published.