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Air India Customer Reviews and Air India Passenger Trip Reports



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Air India Customer review :  24 February 2015 by H Lederer    (Germany)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-DEL/DEL-KAT/KAT-DEL-FRA - Were told at check-in in FRA that there was a delay of 1 hour, but gate was closed at scheduled time! Waiting time of one full hour in FRA before taking off! No service or drinks for 4 hours during flight. Breakfast served last minute. Crew on all legs, not really interested in customer and service. Dreamliner with lot of space and good fresh air, full flat beds really comfortable. Food ok, but cheese platter served after dessert. Champagne before taking off, but no wine offered on return-flight. Flight to Kathmandu and back: time change and delayed, return for 1.5 hrs. Service pathetic, no smile, the only question was "veg or non veg" without any "please". Air India has to improve service to get competitive.



Air India Customer review :  18 February 2015 by M Satish    (India)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chennai-Dubai and Dubai-Mumbai a couple of months ago. Old A-321 aircraft with faded seats and no inflight entertainment system. Surly cabin crew who had a feeling that they were doing a favor to passengers. On the Chennai-Dubai sector, the passenger sitting in front of me asked for an extra can of beer during dinner only to be roughly ticked off by the cabin crew. The reason given was that they only serve one can of beer per passenger. I have flown hundreds of miles on various airlines but this is the first time that I am hearing such a ridiculous explanation. With this kind of flight experience, it is no wonder that most of the traffic on the Gulf routes from India deviates towards the Middle Eastern carriers.



Air India Customer review :  18 February 2015 by M Satish    (India)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Chennai-Mumbai. Aircraft was an old A-319 still sporting the old Indian colors. Faded but clean interiors. Energetic cabin crew. Hot meal served on board. They ran out non-veg selection after a while and when queried by one of the passengers, the answer given was that they had loaded more veg meals with the assumption that not many people would take non-veg on a Thu. Overall Air India is a cheap option to fly from point to point if one is not bothered about in-flight service and entertainment.



Air India Customer review :  18 February 2015 by D Whalley    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to SYD via Delhi. Three legs in 687 and final leg in 777. Generally satisfactory but much room for improvement. Lie flat seats on all flights. Cabin crew good. All flights late on take off and landing, which seems common with AI. Catering standards poor compared with competitors, and lacks consistency. Overall flights satisfactory given the low price but AI need to improve to compare with better airlines.



Air India Customer review :  18 February 2015 by H Sutton    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to Melbourne via Delhi. Flights were on time. Comfortable flat beds, and attentive service, especially on the Delhi to Melbourne leg (crew were a bit less energetic on the first leg). Food was fine. I liked the rather retro cocktail trolley before dinner. Air India is not up there with the very best, and there are far fewer frills (no real amenity kit at all, and food presentation isn't so polished). But the fare was also a lot less, I had a flat bed all the way to Australia, and the crew on the second leg were really trying hard and were very sweet. I have no complaints.



Air India Customer review :  11 February 2015 by Mayilsamy Mohanapriyan    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew AI 381 (787 Dreamliner) SIN - DEL on 25 Dec 14, the brand new dreamliner was excellent with flat bed seats, crew were polite and attentive, breakfast served on board was excellent. Air India should enhance their inflight entertainment system with more options of latest movies in it, I would definitely recommend and use Air India again in future.



Air India Customer review :  6 February 2015 by V Bhatia    (Netherlands)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 8763, 27th December. Flew Munich-Delhi in December in a Dreamliner. Pleasantly surprised with the quality of AI. Very efficient staff and overall quality for money.



Air India Customer review :  28 January 2015 by Baudemont Stephane    (France)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI143 from CDG to DEL. Departure on time. 787 service with IFE in economy although with limited choice. Choice of 3 entrees (Fish, Chicken, Vegetarian). Nice and very efficient cabin crew. Overall a good night flight.



Air India Customer review :  26 January 2015 by Shrivastava Vishal    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew DEL-BOM-GOI-MAA-DEL on 4th and 8th January 2015. DEL-BOM-GOI, was the best of the lot with great food and on- time performance. Return journey was pretty pathetic, as our flight from GOI got delayed due to "technical" failures, which the check-in personnel were reluctant to tell about. Missed our return connection from MAA in the morning, but the airline was kind enough to rebook us in an evening flight and gave vouchers for lunch, given by some cold faces in the airport. MAA-DEL was delayed due to weather in DEL. The only flipside in all the three journeys was the basic IFE and some tasteless food in GOI-MAA and MAA-DEL flights. Crews were decent and had served with smile, though.



Air India Customer review :  26 January 2015 by Debaditya Haldar    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI 675, Mumbai - Kolkata on 17th January 2015. The aircraft an A320 was in excellent condition. It was spotless and the seats were very clean and so was the entire cabin. The crew were excellent, always smiling and helping the guests. The seats provided extreme comfort with ample leg space. The only suggestion that comes to my mind is AI should make sure that they change the menu because the last time I flew AI 675 in Nov' 2014 the same breakfast was served (Non Veg). The flight was extremely comfortable. The return leg was on 23rd January 2015 (AI 775). The flight was delayed by about 90 minutes however I have no complaints because AI kept informing me through regular calls and texts about the exact status. The aircraft used in this leg was an old A319. The seats were torn and in some cases even the back rest was not upto the mark. I don't understand, if AI can use their 787s in other domestic routes why not in the BOM-CCU sector? If not then why can't the A319s be replaced with the A320s which provide much better comfort. This is just a suggestion as I love flying AI. I would also like to appreciate the fact that in spite of the flight being delayed by 0 minutes, we were served dinner on board. The dinner was excellent. Last but not the least, I'd like to request AI to please reintroduce the entertainment system for the domestic sectors also so that we can enjoy the flight even more.



Air India Customer review :  23 January 2015 by M Riccardo    (Italy)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI607, Mumbai-Bangalore on January 3rd. Flight was delayed, but not so much by Indian standards. Plane was very very old. It felt like going back in time with some seats requiring quick repair before take off. Flight was a little unpleasant also because of the strong turbulence and a bunch of young crying kids. FA's were a little rude at times but always available. One very good thing is that a proper meal is served in a flight that is just over an hour long. While not my favorite, I would still use them for flights within India in the future.



Air India Customer review :  19 January 2015 by V Ladhani    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOM-DEL-FRA: Domestic sector was served by a mediocre A320 whereas International sector was with 787 usual. Surprisingly both the sectors went smooth as compared to my first experience (read below). The crew were polite and accommodating and breakfast served on domestic sector was tasty although tea and coffee was like black water. International leg had only 30 passengers so was a very light flight. Crew made an exceptional job with very polite rounds of drinks, lunch, snacks and special plum cake served always with smile and were more than happy to serve larger portions. The younger crew made all the efforts to make flight comfortable by dimming the window and switching off unwanted TV screens and always attended passengers request. AI 787 Dreamliner have great legspace that beats all European Airlines although AI should urgently update their entertainment system. Just one tip, AI should make more efforts to keep aircraft clean as they are brand new though looked outdated and dusty carpet. This flight was a great experience and looking forward to served in similar manner.



Air India Customer review :  19 January 2015 by Van Heerden Charles    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First time flying from Melbourne to Delhi and return. Dreamliner is great plane, though found on both trips that remote controls were broken. Maintenance seems poor and seats dirty, as well as hard, though space is good. Very poor staff service and as remotes are broken you can't call attendants - deliberate? Toilets are very dirty and we ran out of toilet tissues. Had to remind staff. No cleaning of toilets as on most other airlines. Staff are lazy. Some exceptions but did not make up for non attentiveness. Could not believe poor movie choice - latest movies were two years old and most between 5-10 years. Issued good headphones but I used my Bose and relied on my own entertainment. We usually left late and the plane system is very poor in showing estimated arrival time. Food was poor. Was expecting some dinner and got served a snack, which was terrible. Suspect I picked up Delhi belly on flights as well, despite using my own hand cleaner. Will only use them as last resort. There are many better options. Use at your own risk.



Air India Customer review :  19 January 2015 by C Carmody    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This was our first trip on an Air India flight. I was interested to see how we found the trip, I have flown on many other airlines in India. We had a very short trip from Udaiper to Mumbai. The flight arrived late, they did try to make contact about this, but the email arrived after we arrived in Mumbai. My main issue is that the stewards seemed to be totally indifferent towards their customers, which I found to be unusual.



Air India Customer review :  14 January 2015 by M Fernandes    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew EWR (Newark) to IXE (Manglore) in December and back January. This was not my first choice of airline but due to the holiday rush this was the best I could get. I expected delays, surly staff, poor communication, bad seats and an uncomfortable experience. I was pleasantly surprised. The flights were on time, the staff were a mixed bunch but none were rude, the food was good (one meal was lukewarm and one sandwich had nothing in it), the movie selection was decent, and the seats were quite comfortable. Overall a good experience. I'm not sure if I just got lucky w these flight but if this is the level of service now, then it has improved tremendously and I would fly Air India again.



Air India Customer review :  14 January 2015 by Siddharth khandelwal    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Delhi to Bangalore on the Boeing 787 Dreamliner. Good experience, decent food and IFE for a very low price. Very comfortable seats, was a bit late though.



Air India Customer review :  14 January 2015 by J O'Neill    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flights from Birmingham to Bangkok via Delhi what a joke delayed for 24+ hours on both journeys at Delhi, staff very unprofessional, no communication, no accommodation or food/drink vouchers. Avoid at all costs. Waiting for Air India to respond to my emails.



Air India Customer review :  14 January 2015 by Sean Mckenna    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI120, 26th December. Arrival at FRA – discovered we could use any of the LH business lounges. Arrived at terminal A so used the brand new A lounge for a couple of hours (had a 6hr layover). Then took a trek to terminal B, popped in to the lounge for an hour or so. Similar layout and food. Reception staff very pleasant. LH lounges are pleasant enough, good selection of drinks, food is, at best, minimal and quite uninteresting. WIFI is good – easy connect and quick enough to video skype. The B lounge is right next to the gate so it really is a 1 minute walk. No calls though and the monitors only show the boarding times so be careful! We strolled to the gate to find we were the last to board. Greeted very politely by the crew, issued new boarding cards and shown to our seats, which were taken. The interlopers were swiftly moved on and we sat and made ourselves comfortable. A choice of drinks was presented, along with a hot towel and some eye masks. The crew were really nice, a mix of ages, and all were very pleasant, courteous and helpful. Cabin décor leaves an awful lot to be desired, but the seats are spacious and very comfortable. Not as garish as some of the pictures but definitely not easy on the eye. No sooner had we levelled off then the crew came round offering pre-dinner drinks and shortly after this it was time for dinner (it was a late flight). Flight crew arrived with cotton tablecloths and served either a chicken shashlik or prawn curry, served with the usual naan, rice and vegetables. Vegetarian options also available. Prawn curry was yummy. Washed down with a decent red wine. Slept the remainder of the flight to Delhi. 2nd Sector Delhi transit is a right PITA. Slow, cumbersome, numerous passport and boarding card checks. Eventually made it through (luckily at the front of the queue – if you had a short transfer you'd be in trouble). Lounge is pleasant. Except for some building work going on just outside. WIFI is incredibly difficult and awkward to connect to. Couple of PCs available. Didn't eat whilst we were there so can't comment on the food. Found a couple of recliners and slept for an hour. 10 minute walk to the gate, boarded and departed right on time. Again the crew on board were really pleasant and very attentive. Mixed ages again. Greeted with drinks and hot towels. Limited movie choices. Again the food choice was limited but what was provided was delicious. A decent white wine this time and copious G&Ts combined for the next important stage of the journey – sleep! Seat is again a proper lie flat. Padding a bit thin, but if you sleep on the duvet they provide this cushions the seat cover. A thin blanket (also provided) is enough as a cover as the cabin is warm. Got woken about an hour or so before landing and had a really nice chicken biryani for breakfast. Bit odd but not much else to choose from. Landed smoothly, but unfortunately no priority bags on arrival. Not a big issue, but would have been nice. We consoled ourselves that the bags had arrived at all. Overall – great value, great staff, delicious food, very comfortable flight, on time and safe. The whole experience was surprisingly pleasant, and I would use them again.



Air India Customer review :  14 January 2015 by V Rai    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on SYD-DEL sector last month. Food is really good specially if you love Indian food. Entertainment system is good with lot of Bollywood options, English selections are though few. Seats were wide and comfortable but a bit hard for 13 hour journey. Staff is courteous and listens to you, unlike some Chinese airlines where it was a nightmare to make them understand what you needed. Arrival and departure time are perfect if you live in Delhi and Sydney.



Air India Customer review :  11 January 2015 by Pankaj Ghosh    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I traveled thrice to Delhi from JFK and back in 2014 and I feel now I would prefer any other airline if I have an option next time when I travel. The last trip I took was on the last week of December 2014. Pros - Flight is pretty much always on time and the fare is reasonable compared to most other international airlines on the same route. Cons - The seats are not so comfortable, firm, dirty as if the covers have not been cleaned or washed in a long time. The crew members are not of the standard to be aboard an international flight. They just lack service quality compared to the likes of Emirates or Qatar. Very unprofessional. They only show up during refreshment services. Care less to see if any passengers would need assistance with anything else through out the flight. They don't clean the rest rooms or feel the need to fill in tissues once these runs out. Half of the entertainment systems are broken and rest are just slow. They also barely update the contents in the entertainment systems. I traveled back to back in two months and found same movies. Food is horrible. Just bad. Air India domestic has far better service.



Air India Customer review :  11 January 2015 by Liam Moulton    (Indonesia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DEL-BKK. Ticket was cheap and onboard food was as good as you get in Economy class. However I found the cabin crew to be lazy as they never responded to the call button meaning I had to go to the galley when I wanted something like a drink. Also the entertainment was disappointing because although it was video-on-demand, the selection of decent Western films was limited and there was no Western music, only Indian. Furthermore the staff at Delhi Airport were so rude with far too many checks yet insufficient staff that meant getting through checks at Delhi during transit took far too long. Basically I will only go with Air India again if it is dirt cheap.



Air India Customer review :  5 January 2015 by V Ladhani    (Germany)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-DEL-MUM: 30th Nov 14. Ground staff to aircraft crew were just disinterested. Passengers were greeted by young friendly crew but that's it. Other members clearly were not happy with their jobs. Captains announcement were rather short and straight. Seats still had bread crumbs on them and tables had oily stains, this was on a new 787-8. Drinks had restricted choice. Cola or Juice. Food served in aluminium foil was shabbily presented and was overcooked. Crew members never gave service with smile although they did attend when called. Domestic sector was better than international flight. Aircraft was extremely old with tattered carpet and food was again shabbily presented but crew were polite and accommodating. Air India, its time to pull up your socks as a part of star alliance, passengers will choose to other airlines to your shabby service. Lack of Professionalism was very evident!



Air India Customer review :  5 January 2015 by Ron Kuhlmann    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-BKK. They got me there (not my bag, however). I was on a new 787 in Business and the interior was a bit dowdy and there was a large chunk of my window armrest missing, exposing the foam beneath. The amenities were slippers and an eye shade in a paper bag. The crew was present but not really involved with the passengers outside of the necessary interactions. All the meal offerings were Indian with one being vegetarian. It was all served on a single tray and the wine "selection" was red or white - served from half bottles. The overall experience was equivalent to a similar 4 hour sector in the US in First, where the product is improved over coach but the flight did not measure up to other international carriers.



Air India Customer review :  5 January 2015 by M Motwani    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My return flight from Mumbai to London was via Delhi. The flight departure times of the first leg Mumbai-Delhi (AI809) have been changed 3 times since I booked the flight in September. This has caused so many uncertainties with hotel booking in Mumbai. The final departure time was delayed by 3 hours to 7AM, thus making it an uncomfortable morning on the day. To add to the misery, when I reached the airport I learnt that the flight is delayed by 2.20 hours. This information was obtained by enquiring the assistance desk - none of the flight status TVs had updated this information.



Air India Customer review :  31 December 2014 by Varghese Sanjeev George    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled Bangalore Mumbai Delhi and back in September 2014. First plane was airbus A319, second was airbus A320. The good: Flights took off and landed on time. Clean and neat aircraft's. Polite crew, smooth procedures everywhere. Average food. Inflight entertainment was there from BOM to DEL. The bad: No IFE on the DEL-BLR flight Expensive airfare at times. Limited supply of Non veg food.



Air India Customer review :  31 December 2014 by S Nirmal    (India)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Air India AI996 DXB-DEL B777-300ER. Full flight on Dec 24. Air India ground services handled by local handler DNATA was a disaster. Check in was relatively smooth but boarding gate was changed from C13 to C7 and there was no announcement to inform passengers. The crowded boarding gate was disorganized and no proper announcement was made to give priority boarding. Flight crew seemed to be less interested in service. Food was good and service was quick. Inflight entertainment was decent enough though live flight map was not available. Seats were little shabby and was in need of maintenance. Overall experience was below expectation.



Air India Customer review :  29 December 2014 by A Kuznetsov    (Russia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew DME-DEL-GOI-DEL-DME in mid December. What can I say - before making the first flight with AI I thought it wouldn't be the best experience. Now the reality: staff are polite and efficient both on international and domestic segments. A bit unorganized on the ground. Food - good. It's Indian, expect curry, but a very good curry and quite a large portion. aircraft's: all-new 787 and 319. They are just new and I have nothing to complain. Entertainment system is not to Emirates standards but quite close to that on Lufthansa's new 747-8. So, the price is not cheap but the airline provides a good product for that price. Will fly them again.



Air India Customer review :  22 December 2014 by D Pandit    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Extremely poor service in terms of time management. Flying London to Mumbai Via Delhi on Air India. Connecting flight from Delhi got changed without any information. The transit flight schedule changed from a waiting time of 1 hour to 6.5 hours. When enquired and made a complaint we got put on an earlier flight which had 4 hour wait this was because we had a child passenger. Landed in Delhi airport to find out that even the changed connecting flight was delayed. Waited for 6.5 hours in the airport for the connecting flight. My little boy was exhausted and tired and our holiday mood completely ruined with such a bad start, losing a whole complete day of your holiday due to your airline's fault is not something you want to experience again. Just one misery after another. No apology offered and no compensation offered. Avoid this airline at any cost.



Air India Customer review :  22 December 2014 by Aarandeep Singh    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Heathrow to Delhi in the B787. The seat was extremely comfortable but the inflight entertainment system did not work for the whole flight! The cabin was extremely cold. Luckily on the trip back from Delhi to Heathrow we were in the B777-300ER, we had lovely seats next to the loo and tea machine and our inflight entertainment system worked a treat. The food was also great and the air hostesses were excellent. All in all I would fly the Air India B777-300ER again!



Air India Customer review :  10 December 2014 by Siva Krish    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled on Air India recently from Singapore to Chennai. The flight was on time, good hot breakfast was served. IFE had good selection of Indian and English movies. The best part is the spacious new 787 Dreamliner had full flat beds. It was very comfortable. FA were attentive and polite.



Air India Customer review :  5 December 2014 by M G Thomas    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled Birmingham to Delhi return in November 2014. Found the Dreamliner very comfortable. There was only a slight delay on the return flight, due to a counter glitch at Delhi airport. The cabin crew were friendly and professional. I must congratulate Air India in employing crew members of all ages. Both my wife and I, have noticed a major improvement in services offered by Air India. I hope the Airline continue to provide this level of service. The food offered during the flight was of a good standard. Finally the Maharaja Lounge at Delhi airport was of a high standard.



Air India Customer review :  4 December 2014 by Rohit Sharma    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Birmingham to Amritsar. I was impressed with new Dreamliner, seats, entertainment everything spot on. Staff really good and helpful. Due to Fog flight was delayed (2 hours) from BHX and on the way back again due to Fog flight was 3 hours delayed from ATQ. Air India took care of all the passengers on the airport and provided Breakfast and snacks. Delay in DEL airport (we had to wait for 5 hours and we were not allowed to go out) its a shame. Don't know what the reason was for delay. Other than that no issues, no problems.



Air India Customer review :  4 December 2014 by Menon Nalini    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Family of 4 holding Executive Class tickets to Chennai on Wednesday 26 Nov 2014 - food was not very good. Staff service okay. Did not understand why the staff allow economy passengers to walk through the Biz class to use the toilets. Staff from Singapore to Chennai did not give us menu cards but Chennai to Singapore the staff did and found time to talk to us and explain the meals. Inflight movie was good. I like Air India I just wish that people in the Indian airports can be more organised. I will compliment the inflight staff out of Chennai but not as good from Singapore. Overall, needs improvement to attract more passengers to Biz.



Air India Customer review :  1 December 2014 by Debaditya Haldar    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am a frequent flyer in the BOM-CCU sector. At first I was quite apprehensive to fly Air India because of the frequent delays. To my surprise the flights were excellent for both legs and on time departure and arrival. The crew were excellent both ways. Hot and delicious breakfast were served both ways. There was no IFE on either flights. The seats were comfortable with ample leg room.



Air India Customer review :  25 November 2014 by Basu Samrat    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delhi-London-Delhi, Business Class travel in November this year. The journey was overall comfortable with good seats and ontime performance. DEL-LHR sector good cabin crew with average service, they say X brand of beer available and when you ask, they say oh its not cold we have Y brand. The food layout was average nothing to compare with BA or Emirates, they are superb. LHR-DEL, menu card given and then taken back saying sorry it was the First Class Menu, please read the Business Class now. The crew were a lot older and I guessed that might be the reason for not apt customer service barring 1 or 2 crew members. All in all a great price though and convenient timings which makes it a choice. Full flights considering now a part of Star Alliance. If the customer service and food is improved marginally then full marks for sure.



Air India Customer review :  25 November 2014 by Purna Ananth    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A319 from Mumbai to Bangalore. Delayed start, arrived 20 min late. Clean cabin with half the IFE not working. Friendly crew, quick breakfast service. Poor meal with flimsy plastic cutlery. Apparently a recent cost cutting measure. The flimsy hot beverage cup had no handle, just a tab to hold with the tips of two fingers!



Air India Customer review :  25 November 2014 by Purna Ananth    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Ageing A-320 from Bangalore to Mumbai. Some fixtures missing. Starboard engine made a constant loud jarring noise in the front cabin for about 15-20 min until plane settled into cruise. On time departure and landed 15 min early. Decent meal but with the new cost-cutting plastic cutlery. Crew were friendly and happily served extra beverage, in a proper cup this time.



Air India Customer review :  20 November 2014 by Patel Mehul    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First time flying with Air India from LHR to Delhi. The outbound flight AI 116 was delayed by 1.5 hours due to technical issues on the aircraft - Boeing Dreamliner. Check-in was breeze and staff were professional and friendly. I was lucky enough to get upgraded to business class. Seats and cabin was extremely comfortable and seats reclined flat. Service was good and friendly but it lacked the professionalism experienced on other premium carriers - the younger staff not as diligent as older staff. Food was good although the red wine was exceptional. Inflight not great but still had enough variety to pass the time. Return flight was on Boeing 777 in economy- surprised by the amount of legroom and comfort of seat - better than BA! Again found older staff better than younger staff. Food was disappointing although no worse than BA - I found the pre-landing snack inedible. Also I found the control functions for lights, games and tv were not working. In fact the tv for both my wife and son were not working at all. Luckily I had my tablets and iPad! Overall I found AI no worse than travelling on BA. Service could be improved and some the aircraft facilities need updating but the same can be said for many other flag carriers.



Air India Customer review :  20 November 2014 by Ayisha Kaul    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On October 31, 2014 I had the unpleasant experience of traveling from JFK to DEL via Air India - the onboard service was horrendous. I was escorted in the wrong direction on boarding, once I eventually got to my seat I waited almost 10 mins for someone to put my jacket away, I eventually had to get up and hand the flight attendant my jacket. Very odd odour from the carpet. Requested a special meal 4 weeks in advance, it was confirmed but not provided. No menu for dinner and breakfast options, flight attendant walked up and down asking veg or non-veg, food presentation was below par. On board movie selection was outdated - seat 8H had mechanical failure, would not recline. Bathroom were dirty 6 hours into the 14 hour flight. Flight attendants provided wrong immigration paperwork causing delay in DEL.



Air India Customer review :  20 November 2014 by Dring Jack    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dreamliner - Melbourne to New Delhi Oct 22nd 2014 and return 1st Nov 2014. Before flying I read the negative reports and I was concerned, but the Dreamliner flights were very good. Only complaint was their movie selections did not work properly. As with all aircraft, the seats are small for a larger person.



Air India Customer review :  12 November 2014 by Kupferman Alain    (Thailand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

After 2 flights with Jet Airways from Bangkok to India in their poor quality business class, my company booked me on Air India, and this was a pleasant surprise. New planes (Dreamliner), good seats fully reclining, friendly and attentive attendants, reasonably good food and average entertainment system, a reason for me now to continue flying on Air India with the bonus of the Star Alliance mileage.



Air India Customer review :  12 November 2014 by Tim Short    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London-Delhi-Sydney in Business. Was the cheapest business one-way so I didn't have too high expectations, but I would use them again. London-Delhi full 777 which was well maintained and the seats spacious. Cabin crew were all very pleasant, food nice if you like curry. Seat turns into a reasonable flat bed. Transit at Delhi much less painful than I feared. Lounge pretty ordinary with limited food and drink and leaking showers despite being fairly new. Flight to Sydney (via Melbourne) left an hour late and on 787 Dreamliner which was very new with more spacious seats and cabin less than 1/4 full. Food again decent curries, very friendly service, slept for about 8 hours. Inflight TV hopeless on both flights unless you are into Bollywood so take an iPad. Only negative was that there was a lot of confusion as to whether you need to get off in Melbourne (we did in the end) and a long wait for transit security.



Air India Customer review :  6 November 2014 by M Abdul    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled Sydney-Hyderabad via New Delhi on 16th August 2014 and the flight was delayed by 1.5 hours and I missed my connecting flight to Hyderabad. After 2 hours I was given overnight accommodation and booked in the morning flight to Hyderabad. I had the same bizarre experience on my return flight to Sydney via New Delhi on 23/10/2014. I got a phone call a day before the flight that it has been modified and will leave couple of hours early and will go to Delhi via Vishakhapatnam. The flight from Hyderabad was delayed again by an hour due to check-in system being down, which again resulted in me missing my connection to Sydney. There were 8 passengers connecting to Sydney and a notification by the captain was not good enough to save our day. It does not end here, at immigration I had my departure stamp and as I was waiting for my wife and kids passports to get stamped, when the Air India staff informed us that the flight to Sydney is now closed and we can't board the aircraft. It took another 4 hours to do the paperwork to cancel the departure stamp on my passport. Then the routine of going to hotel and take the flight the next day. There is no sense of customer service or sympathy at this inconvenience. I would make every effort never to fly Air India again. The only good thing about the journey was the plane itself. There is ample legroom, the seats are comfortable and the dreamliner 787 windows are dimmed to give night experience. Flight staff service varies person to person - some are good and others indifferent. Overall, do not fly Air India if you don't have the buffer time to offset for these delays.



Air India Customer review :  3 November 2014 by Verma Sachin    (India)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled to Bangkok from Delhi on 12th Oct'14. The flight was delayed by 1.5 hours but we somehow managed that delay. My return flight was on 23rd Oct'14 - the flight was delayed by 5 hours. I had to catch next flight (after 2 hours) from Delhi to Lucknow on the same day. I had to literally beg them to transfer me to another flight. I don't understand, why Air India flights are always delayed and other airlines are always on time. They have got good aircraft but there attitude towards passengers and time management needs to be improved.



Air India Customer review :  31 October 2014 by V Arya    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Peak Season flight-AI 602, last night. Our original flight was the late night 11pm flight, which was delayed by an hour or so. We requested the airline staff at the airport to change us to an earlier flight due to this delay. In spite of the flight being totally packed, they were kind enough to accommodate us on the 9pm flight. As for the flight, it was great, we had premium economy seats, great food, on time, good service and a no-bumps ride. Also not to mention, one of the most engaging pilot, who gave us stats on every single item relating to the flight-it just felt good!



Air India Customer review :  28 October 2014 by D Bhatia    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew in March, April, Sept, Oct 2014 between UK and Delhi. I would recommend AI but carry your own food. Timely. Good flights. Choice and quality of food / drinks unsatisfactory. Cannot explain why food was of such poor quality - stale fruit, poor presentation. Rescheduled my departure from Delhi without a problem.



Air India Customer review :  23 October 2014 by Khundmir Syed    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from Sydney to Delhi on 04 October AI301. Got a notice via email that flight was delayed by 20 minutes but the flight took off 2 hours late hence I missed my connecting flight. Requested an aisle seat they issued me a boarding pass with 15G, when I was about to board the aircraft they gave my seat to another passenger without even consulting me and then they changed my seat to 12E. When I reached the aircraft I found a passenger sitting on 12E. I spoke to cabin staff who said they will look into it which they never did, when I confronted her again she said sit wherever you can. I heard the staff suggesting to 2 passenger with same seat number to keep switching seats during the flight. I requested a special meal which they said they didn't have. When I reached Delhi Airport I was advised that my flight had left and will have to take another flight the next morning. They said they will arrange a hotel, I waited for 2 hours for that to happen and I had to approach staff again to get this done. They took me to something that they called a hotel but it was ugly and under construction. I said I didn't want to stay there and they said we have another property. Entrance to that property was via the kitchen - I didn't even check the room and asked to be dropped back at Delhi Airport. I was made to sign a receipt of 2500Rs for the 30 minute stay at their hotel. All airlines are sometimes late, flights get cancelled and all sorts of things happen but my problem with Air India was that no one had a slightest clue of what they were doing. When I spoke to the manager he said "Do whatever you want" I don't have authority to do anything and there is nothing that can be done tonight. India is a great nation and Air India brings shame to this great nation by associating itself with this great name. Absolutely irresponsible, clueless and have no regard towards basic human feeling. Please don't travel Air India as I will never again.



Air India Customer review :  23 October 2014 by Suhail Shafi    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

New Delhi to Srinagar and back. While in the past I have had reservations about flying Air India, I found their overall performance better than I had previously anticipated and expected. There are two newer perks with flying Air India. The first is the new Terminal 3 at New Delhi which is modern, efficient and clean, a huge improvement over the previous Delhi airport. Flying in an out is a breeze, with the newer terminal offering a large selection of amenities. The second is the membership of Air India with the Star Alliance, making earning frequent flier points possible. The DEL-SXR sector was served by an older A320 - comfortable seats in one class configuration with no special amenities in an older layout. Service consisted of hot beverages with biscuits - not exemplary but adequate for a short flight. Srinagar had been affected by floods at the time of my departure, so the Air India staff graciously allowed us to leave the city three days before our scheduled departure. The plane was a A330 with modern seats offering excellent legroom with tasty refreshments. The aircraft sported a modern looking interior with restrooms under the main cabin - something I had not seen before - with no inflight entertainment, but perfectly adequate for a short flight. Air India may be one of the more underrated airlines out there. Despite its financial difficulties their inflight product has improved markedly over the years, and their Star Alliance membership and modern hub in Delhi makes them attractive to fly with, both on short haul and long haul flights. My expectations were low, but I was more than satisfied and I would consider flying with them again.



Air India Customer review :  13 October 2014 by Purna Ananth    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI 667/668 between BOM-TRV-BOM. A319. Check-in quick and efficient. Flights clean and comfortable. On time one way, slightly delayed the other. Good breakfast service, cabin crew helpful. Quickly disembarked both times. No complaints. Ticket was about 35% cheaper than the nearest competitor.



Air India Customer review :  13 October 2014 by Kabir Kapoor    (India)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travel Air India 3-4 times a year. This time I was travelling from Delhi (DEL) to Kochi (KOX) on an A320, the seats were not comfortable at all. The TV on the flight was not working. The food was horrible.



Air India Customer review :  13 October 2014 by Samuel Sherine    (India)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The Dreamliner flight from Sydney to Delhi was a disappointment. 1) Seats were very cramped. Not adequate leg space for such a long flight. 2) Toilets were dirty and toilet tissues were not replaced. 3) The entire economy seating area smelt. 4) A snack and a drink was very much needed before landing. Just two meals for a 13 hour flight was not adequate. 5) Fruit juice and diet drinks were not available after the first meal service. 6) A wet wipe or steamed towel should have been provided at the end of such along flight. We had to disembark even without being able to freshen up. Definitely not up to international standards.



Air India Customer review :  13 October 2014 by M Hay    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-SYD (via DEL and MEL). Check-in was a mess at CDG - told to leave executive line and wait to the side - then told to get back in to executive class line after waiting for several minutes to the side. AI use Cathay lounge for this flight at terminal 2C and its really nice. 787 Dreamliner for both legs. My overall impression is that this plane is massively over hyped from a customer aspect anyway - there is really nothing special about this plane - the windows are the most noticeable difference- and while this is nice during the couple of minutes during taking off and landing - you don't notice it for the rest of the flight. Everything is plastic on this plane - the toilet door feels like an ice cream container lid. The seat is comfortable in bed mode, it is wide and well padded - but there is no Z-mode for relaxation - you can put the backrest back and the footrest up but the seat remains flat at all times - its not really that comfortable for relaxing/watching TV. A sat in cushion and a larger cotton pillow are provided - which are very comfortable in addition to a duvet and a thin blanket - which makes a great sleeping experience. IFE screen is large and high definition - there is a reasonable choice of (both Indian and Western) movies and television shows - but not quite enough to stretch out for the 12 hour flight. Food was variable. No menus provided - options were stated by staff at the time of meal service. Out of CDG the supper was lobster with champagne sauce - it was dry and tough - but definitely still lobster which is great in business class. Otherwise all the other meals were curry and sandwiches were offered on the Melbourne to Sydney leg - really this should be a proper breakfast. An announcement was made that no alcohol could be served on the domestic leg from MEL to SYD - what they actually mean is no duty free alcohol can be served - its pretty cheap to stop serving alcohol just because you have to pay the duty on it. Almost all passengers immediately removed their shoes and socks immediately upon boarding - so be prepared for the feet. The staff are a mixed bunch - some are fantastic - friendly, smiling, communicative and anticipating requests - these staff were all female. Unfortunately the male staff were some of the most surly, resentful and unpleasant people I have ever encountered in a business class cabin - attendant call button was met with a "yes" and a glare from these men. The lounge at Delhi was interesting - I was there at from 9-12 am, this is a big lounge with many comfortable chairs, but limited food and drink options. Showers were available. Wifi was difficult to access, staff seemed disinterested and resentful of requests for assistance - there is clearly no customer service mentality about this place. Overall this was a very average experience and certainly the worst business class flight I have ever taken - however the price was very reasonable and I would consider booking it again and I would cautiously recommend Air India.



Air India Customer review :  13 October 2014 by Jessica Nicholas    (India)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Trying to get to Delhi from Bombay for a 6pm wedding. Our 1pm flight - cancelled till 2.30pm. 2.30pm flight - told at counter it was over-booked and is now full. The next available flight is at 5pm - delayed till 5.20pm without prior notice. 5.45pm - begin takeoff procedures. 5.55pm - electrical failure. Plane comes to a standstill. Lights and AC continue to be switched on and off. 6pm - captain announces "there has been an electrical failure and out technical team is on their way to trouble-shoot". No further explanation offered. No beverages offered. If you got up to ask for water, they did oblige by giving you one small glass. 6.45pm - herded like animals and packed like sardines onto a stationary bus on the tarmac. When asked what was happening and where we were going, we were told "nowhere. you can not stand on the tarmac so you must sit on the bus and wait while we do final checks onboard. The buses were over-packed and we were locked inside while staff and drivers disappeared. 7.15pm - finally start to re-board passengers. We decide not to get back onto an aircraft that has electrical failures. We demanded our luggage and a full refund. The ground staff obliged however sent us wondering around the airport, unescorted, in search of the duty manager. This whole process took until 8pm. After 7 hours, all delays and cancellations, sitting around the airport, on the plane, on buses, and being spoken to in a patronising manner by everyone from ground staff to on-flight staff, we did not end up flying to Delhi and we have missed our friends wedding. I will never, fly with or recommend Air India.



Air India Customer review :  6 October 2014 by Nirmal Sasilatha    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveled on New Delhi to Dubai sector, AI 995 on brand new B787 Dreamliner. Check in was easy and hassle free. Boarding too went smoothly. Flight departed 10 minutes early. Aircraft was brand new, fresh. Cabin was spacious and seating arrangement was a comfortable 3-3-3 layout. Contrary to expectation the seat width was not wide enough and there was a general discomfort in seating. Inflight entertainment was excellent with a wide range of movies and shows. There were 5 regional movies available in my native language, an experience never found in any other flights. Food as usual was very good though the crew were asking passengers whether they are strict vegetarians as they were running out of veg meals due many passengers pre ordered veg meals. Landed 20 minutes before scheduled arrival time. The overall travel experience was excellent and B787 Dreamliner is one perfect aircraft to fly.



Air India Customer review :  2 October 2014 by V Arya    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked just a day early on AI to take the very early morning flight from DEL to MUM last week. Very reasonable fare (even for last min), great aircraft 787 and good service.



Air India Customer review :  2 October 2014 by V Arya    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took a late night flight on AI from DEL to BOM recently. Aircraft was a 321 and the flight was over booked. Yet, service was excellent, great food. The aircraft was in decent condition. Flight slightly bumpy but that can be blamed on the rains around Mumbai.



Air India Customer review :  2 October 2014 by A Patel    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying to the Maldives via Mumbai from Ahmedabad on Sept 14th. Checked in and were told flight was on time. We were to have a 5 hour break in Mumbai, giving us plenty of time to catch connection on Sri Lanka Airways. The flight never arrived and was 4 hours late taking off, although AI personnel insisting we would make our connection. Never did, no help from AI personnel in Mumbai, and worst experience on a flight, ended up in transit at the airport for over 26 hours.



Air India Customer review :  23 September 2014 by R Priestley    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was excited to be travelling on Air India's new 'Dreamliner' from Sydney to Delhi yesterday. The experience fell well short of my expectations. I endeavoured to do on-line check-in, but it was not available, so I phoned and requested an aisle set. That request was never registered, but the check-in assistant in Sydney gave me an exit row seat, which I was very happy with. On the flight, the entertainment system for my seat, 30C was not working. I initially complained, but I was dismissed by the first flight attendant and told I would need to wait for it to cut in. After an hour of waiting, I approached another flight attendant who assured me he would re-set the system. Following another few failed attempts, I was assured that they would register the fact that it wasn't working and that it would fixed for the next passenger. Not sure how that helped me! When it came time for meal- time, the flight attendant asked me to pull out my tray and was irritated when I couldn't. The tray was actually broken. She did endeavour to fix it, but it remained a problem throughout the flight. Unfortunately, the entertainment system appears to control the overhead lighting as well. The result was that I had no access to movies, music or reading light for the full flight, which is 12 hrs 30 minutes, that's a long time to sit in the dark. There was no apology or understanding from staff. The food was very basic, with little variety, there was minimal genuine service on the flight. Staff seemed to vanish between meals and seemed irritated when a passenger asked for something. If anything, I found some of the staff quite rude. This was a very full flight, I think staff need to pay some attention to the toilets during the trip. At one stage, one of the toilet basins was clogged and another passenger complained to staff. I do a lot of travel and this is the worst flights I have taken. I would endeavour never to fly Air India again, but from Sydney to Delhi there is very little choice of operators. Hopefully, Air India will develop a true sense of service before my next trip.



Air India Customer review :  18 September 2014 by Yadav Jagriti    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

August 2014 - Flew the Dreamliner from Paris to Delhi. The departure was on-time and arrival in Delhi was 20 minutes before time. The aircraft looked new, seats were comfortable, cabin crew was efficient and had nice smiles on their faces (much more welcoming than many other airlines in my experience). Food was good, in-flight entertainment offered a lot of choice although it was slightly heavier in terms of Bollywood stuff. Decent sized blankets in this era of cost-saving with most other airlines offering half-sized blankets! Baggage arrived on the belt in Delhi minutes after landing. All in all, a very positive experience and I'll definitely fly Air India again.



Air India Customer review :  15 September 2014 by S Ray    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-DEL on 3 Aug and BOM-JFK on 23 Aug. Cabin crew disappear during the night. On other airlines they walk through the cabin a few times with glasses of water for passengers. Not on AI. I discovered that they put out cookies, sandwiches and soft drinks for passengers in one of the galleys but there was no announcement made. No drinks were offered on the BOM-JFK flight.



Air India Customer review :  2 September 2014 by Mita Majumdar    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Newark to Calcutta and back. I figured there is a reason why the tickets were cheaper than other airlines. After all you get what you pay for. But I have to admit after traveling to Calcutta and coming back to the US that I am quite satisfied with the service offered by Air India. Staff were courteous, professional, helpful and food was excellent. The only complaint I have is the seat quality, the seats are extremely uncomfortable, almost felt like I was sitting on a piece of wood during the lengthier legs of the flight (Newark to Mumbai, Mumbai to Newark). Seat quality is very important especially for a 16 hour duration flight. Surprisingly, the seats were roomier and a bit more comfortable on the flight from Mumbai to Calcutta. I wish it worked the other way round. Air India is known for delays but no complaints there either, in fact we arrived early from Mumbai from Newark.



Air India Customer review :  2 September 2014 by T James    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL to GOI via BOM. Tatty old A321 that looked liked it hadn't been properly clean since being brought into service 20 years ago. Washroom basin filthy with brown stains everywhere. Surly crew who were mannerless. Cramped, uncomfortable seats. No alcohol or soft drinks available on either legs. Sat on plane at Mumbai whilst plane serviced for 40 minutes - terribly unprofessional ground crew cleaning the plane around you.



Air India Customer review :  29 August 2014 by Sharma Soumya    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We were on flight from BLR-BOM-JDH. The flight was on-time, entertainment systems were working properly, the crew was polite, lunch was satisfactory. Aircraft A319 seemed new and comfortable.



Air India Customer review :  27 August 2014 by Ramesh Muthukumar    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Chicago to Delhi, the leg room in the airplane was good, but its a poorly maintained aircraft. The entire plane was dirty. One of the toilets were not working. The snacks were not served, you had to walk to the back of the aircraft to find a sandwich and a drink. Horrible experience.



Air India Customer review :  16 August 2014 by Ashutosh Garg    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delhi-Kolkata-Delhi. Delhi-Kolkata (CCU) on Airbus A321. Kolkata-Delhi on Boeing 787-8 Dreamliner. Both flights were on time and aircraft's were considerably clean. Check in (both times) took hardly 5 minutes. IFE on A321 was not good but B787 had great collection of movies and music, however most of earphones provided were broken (carry your own earphone). Food was a complete let down on both flights and staff did little to make your journey better. Overall, for 2 hour flights, Air India is a good option given its price. Also, Air India and Jet Airways operate from Terminal 3 in Delhi, which makes airport experience slightly better than other domestic airlines.



Air India Customer review :  14 August 2014 by Patel Keyur    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EWR-BOM-AMD. Flight was supposed to depart on 3 July 2014, I flew on 5th July. Everything went well until take off, there was a problem with the air-conditioning, which was not resolved at all. After 4.5 hours we were told to get off the plane. After getting our baggage we were told to stand in a queue for 40 mins to get hotel vouchers and after getting the voucher I was waited for the hotel transportation for 3 hours. We were 54 passengers and there was only 1 bus which could carry 34 passengers. Back to the airport for 11 am next day, told to stand in line for another flight which was at 4 pm on 4 July 2014. After standing in line for 4 hours I was told the flight was full and another was scheduled for 8. Boarded the flight and after 2 hrs we were told that there was problem with the engine and it took them another 4 hours to decide that we had to get off the plane, again another motel was given. Spoke to a manager of Air India and they got me on 5th July's, AI 190, EWR-BOM-AMD flight. Finally on 5th July I arrived home 72 hours late. I have decided not to fly Air India in the future.



Air India Customer review :  14 August 2014 by Joy Kevin    (Canada)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Avoid at all costs! Terrible experience with Air India. They ran out of non veg meals On my flight from Chicago to Delhi and then again from Delhi to Cochin. On the return trip, the Cochin to Mumbai flight was delayed 2 hours, causing us to miss the Mumbai to Newark flight. Waited in Mumbai for over 3 hours while their clueless officials tried to get us back to Toronto somehow. After telling us of a few possible flights for the next day, even coming close to booking us, they finally found a flight via Istanbul. No upgrades of any sort, not even an apology. Never again will I travel with Air India!



Air India Customer review :  6 August 2014 by G Singh    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew JFK-DEL-JFK in May 2014 with a 10 month old infant. Partial journey from JFK to DEL was ok, however on DEL-JFK route, AI ground staff were horrible. Although an infant bassinet was requested from the get-go and we were at the terminal 3 hours before boarding, staff at DEL Airport were rude and flatly answered no bassinets available. On duty staff didn't know who to escalate issue to find out an answer, they directed us from counter to counter. 90 minutes trying to get a bassinet with no success. Surprisingly, when we entered the plane and found that there were 8 bassinet locations and only 2 bassinets were hooked up and remaining bassinet assigned seats were allotted to regular people, families with no kids. We were shocked and asked a few people occupying those seats to exchange with us but no one would. We had a hard time travelling for those 15 hours with our infant child. We found at least 2 other kids facing the similar dilemma and going through the sufferings due to incompetent ground staff.



Air India Customer review :  6 August 2014 by George Ayrish    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying Air India with my 82 year old mother and 13 year old daughter was one of the worst decisions I have ever made. Although, I had confirmed seats, at JFK, I was told that the plane only had the capacity to take 200 out of the 380 passengers. After complete chaos and AI employees who had no clue on how to control the crowd or make a decision, we were, that night, put on a flight to Istanbul on Turkish Airlines and from there to Bombay with the promise that Air India representative would meet us at the gate in Bombay and help me with claiming my luggage since it was left in New York with Air India, transportation to the domestic airport, and tickets to my final destination. No one met me at Bombay, but the worst part was they refused to provide any assistance. The supervisor at the baggage claim told me in no uncertain terms, "we will not help you." I had to file a claim for my luggage with Turkish although I never checked my luggage with them. We were so distressed and tired, but not one Air India representative showed any concern, and they refused to let us in the shuttle to domestic airport. The Air India representative at the transit gate told me that I could spend the entire day trying to talk to someone high up in AI or get a taxi to the domestic airport. I reached Bombay at 4.30 am, and finally got the evening flight to Kochi, which then was turned around half way and returned to Bombay for technical reasons. The funny thing is no one in India seemed very surprised at our experience flying with Air India. Customer service seems to be the last thing on the minds with Air India. My mother still has not recuperated from her travel and I am never traveling Air India again.



Air India Customer review :  30 July 2014 by D Beard    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew the Dreamliner from Singapore to Frankfurt via Delhi. They had their new (plated) catering on board but still the choice and quality disappointing and the service average, which is a shame as Indian food can be outstanding, even the curry option was very disappointing. The cabin crew in business, on whole, do not seem comfortable or confident and are usually older. I mention the age issue only because I think that they have been used to a different type of service which no longer is the standard for business class. I appears that the business cabin crew are chosen on seniority and Air India needs to change this and use younger crew who can bring a new attitude and freshness to the service. Having said that the seat for sleeping was excellent with nice large pillows and good quality cotton quilts. The Dreamliner definitely delivers a much better cabin comfort and had a major affect on jet lag. We had 1.5 hr scheduled transit in Delhi which was a worry, we ended up with 60 mins to complete the transfer which we did ok as we had already been issued boarding passes in Singapore. Having said that, value for money is excellent. I know many have disliked the decor and I have to agree that it doesn't come up to Cathay's but its ok. If they can just up their game with cabin crew and food Air India could become a great airline.



Air India Customer review :  14 July 2014 by S Darren    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-LHR-MEL in June. Aircraft: Very impressed with the 787 (Dreamliner) - leg room and the seat pitch is very good and comfortable, the cabin environment is nice. Food: curry was the only option and catered for Indian passengers. Very limited option (no alternatives). No child's meal provided, requested at the time of booking and it was not available (so if you are travelling with children please take your own food). Refreshments only served with meals, not provided in any other times considering the long flights on all the sector. Entertainment: Is mainly aimed at Indian audiences, very limited entertainment and games for kids (suggest taking a tablet/DS loaded with your favourite movies or games to keep them occupied). The senior management need more focus to improve the standard and efficiency, as Air India has joined star alliance they need to improve on following to be par with other major airlines and to attract more passengers with different nationalities. Cabin crew must improve their customer service. More variety of food option for all ages especially for children. Refreshments are served on regular basis on long flights. Noted that toilets are not cleaned during the long flight and some are unusable due to cleanliness. It appears that cabin crews not checking are more interested in resting in their pods for majority of the flights. Improvement on on-time performance as our both outbound and inbound flights are delayed. Surely would like to fly once again and hope the service will improve with joining with star alliance and management focus to turnaround the airline.



Air India Customer review :  11 July 2014 by Ivy Deb    (India)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I took Air India from Kolkata to Singapore. Our domestic flight was good but the international flight was horrible. We were given different seats, no blankets were provided and the food was cold and very small in quantity. Even the inflight entertainment was zero as nothing was working in order. Whole journey we suffered a lot.



Air India Customer review :  9 July 2014 by R Singh    (India)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delhi-Mumbai-Jamnagar and back during Jun 2014. Poor Management. The seats booked online are often changed without any information and family members are split up. Non-Veg food finishes within first 2-3 rows (either side). Food quality is poor. Inflight entertainment system does not work.



Air India Customer review :  7 July 2014 by L Bendle    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Overall the service on the flight was inline with other international carriers. The food was acceptable, curry was the only option, and I suggest that all passengers opt for the "veg" option. Entertainment is mainly aimed at Indian audiences, and I expected and agree with this. I suggest taking a tablet loaded with your favourite movies or shows - but I would do this on any airline. The 787 is by far much more comfortable that the 777. Very impressed with the 787 (Dreamliner) - leg room is normal, the seat pitch is incredible, the cabin environment is lovely and the atmospheric conditions are noticeably better on the 787. (I didn't think this after the outbound journey, which consisted of two 787 sectors. The return journey was a 777 sector followed by a 787 sector, this is when you notice how great the 787 really is). Transit via Delhi: Information around this process is extremely hard to find on the internet, with mixed reviews on sites such as this. If you are an international transiting passenger (i.e. you have landed in Delhi, and are connecting with another Air India flight within 24 hours) then you do not need a visa so long as you are not exceeding 24 hours and are not leaving the terminal. There are two options inside the terminal for accommodation. I have done both. Eaton Smart Hotel - transit hotel - This is the option for a transit greater than 4 hours. If you stay here you can also leave the hotel and access any facilities in the terminal - just keep you passport and boarding card with you. Sams Pods - Ideal for less than 4 hours. $10US/ hour. You have access to a bed, TV and desk in a small pod in the terminal building. No access to wash facilities other than those provided in the terminal. If you have a flight with Air India and have a long transit, it would be well worth you questioning your ability to get a hotel paid for by the airline. I paid for mine, as advised for by my flight centre agent. All other passengers on my flight managed to get this included in their ticket free of charge. If you pay for it you are looking at $190AUD.



Air India Customer review :  7 July 2014 by C Bhandari    (India)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I boarded Dreamliner AI 130, LHR-BOM on 1st July 2014. The flight was to leave at 13.30 hrs. Our plane was delayed due to a technical fault. We were served food around 14.30hrs, but deplaned around 18.00hrs. We were taken back through immigration and left to stand in the exit lobby for 3 hours. We were bussed to Heston Hotel, but no accommodation was available. After waiting outside for over an hour we were bussed to accommodation in Bentley Hotel, reaching well past midnight. No meal provided. Next day (July 2nd) we were bussed after breakfast to Heston Hotel for lunch, then to the original departure lounge at LHR. Flight was scheduled for 14.30. Then 16.00hrs. At 19.00hrs we were given meal vouchers. Finally we boarded after 22.00hrs. The flight took off at 11.30 hrs, 31 hours late. At no time was information given voluntarily. Air India agents mostly left it to LHR staff to take care of angry passengers. No provision was made for passenger comfort, particularly families with small children, and the elderly. Passengers were made to stand for hours in areas where there was little or no seating. No effort was made to provide meals at reasonable intervals. We had to ask for vouchers. Passengers were not informed about the plan of action, resulting in frayed tempers. Our luggage was not handed over to us. Aisle seat 11c restricts free passage quite severely. Passengers occupying this seat are trodden on and bumped by boarding/disembarking passengers. Except for the centre block row 11 has nowhere to stow small belongings, not even under the seat. Many passengers did not know how to flush the toilets, resulting in filthy conditions. Instructions must be given along with the safety check. Buttons operating screen, light, etc on the inside of the armrest can be accidentally knocked.



Air India Customer review :  1 July 2014 by Siddharth Malhotra    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on the brand new Boeing 787 Dreamliner to Amritsar from Delhi. Fascinating experience. The plane met all my expectations with beautifully designed cabin and lighting. The meal was also served despite being a 45 minutes journey. Surely would like to fly one again.



Air India Customer review :  1 July 2014 by S Drapaku    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveled from NY (JFK) to DEL (IGI) in May 2014. The ticket was slightly more expensive than other airlines but the flight was half empty. The plane was a Boeing 777-300ER with a very nice cabin and a 3-3-3 configuration (unlike 3-4-3 on most other airlines). I requested the air hostess to move me from the front row to some empty seats behind and she happily did so. I was in the center aisle and both seats besides me were empty, I could sleep (laid on 3 seats) all the way through without any disturbance. The food was excellent, staff was good and the in- flight entertainment was nice (not the best but you will like it esp. if you are an Indian). Flight was on time. I would certainly recommend Air India it esp for the JFK-DEL route.






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