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Air India Customer Reviews and Air India Passenger Trip Reports |
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YOU CAN NOW VOTE » HERE
FOR THE AIRLINE OF THE YEAR |
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AIR INDIA customer review : 21 July 2010 by P Wooster (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
ORD-FRA. Checkin fast and efficient. Lounge is basic but fine. B777 clean, lie-flat business
class seat with privacy screens. Crew attentive and friendly. Air India need to introduce
amenity kits, at least eyeshades & a toothbrush/paste. Inflight entertainment is great, screen
size, options, live camera etc however the same "new" films in both directions is a limited
offer.
AIR INDIA customer review : 30 June 2010 by Ameya Chitre (USA)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
ORD-FRA-AMD return. Check in / boarding disorganised both Chicago and Ahmedabad. B777 with
clean interior, thin cushioned seats. Food good. Inflight entertainment was limited - I got
the same set of programs (even though my journeys were a month apart) on 3 legs and most
screens on FRA-AMD leg were not working. The staff was efficient though I think somebody
warned the crew ORD-FRA against smiling.
AIR INDIA customer review : 29 June 2010 by S Kumar (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-DEL-MAA-DEL-LHR Economy. LHR-DEL-LHR were B777, a very old fleet, but the leg room is more
generous compared to many airlines - might just be because of thin cushioning of the seats.
Flight attendants are courteous and quick to respond. Inflight entertainment is not good. I
would recommend carrying your own video / game player to keep yourself busy. DEL-MAA, MAA-DEL
A320, seats a bit cramped but manageable. Friendly flight attendants.
AIR INDIA customer review : 10 June 2010 by A Carpenter (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BOM-JGA, AMD-DEL. BOM-JGA delayed due to congestion at Bombay and an unruly passenger who was
handled professionally and calmly by the cabin crew. Cockpit PAs by captain were detailed and
clear. Simple tasty Indian snack served on this short flight. Clean and new A321, comfy
economy seats. AMD-DEL on A319, full flight, a more substantial Indian meal served and good
AVOD. Cabin crew courteous and available. Quick, easy check-in and good security at Indian
airports and luggage delivered on-time on both flights.
AIR INDIA customer review : 6 June 2010 by Sunita Dash (India)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Kolkata to Washington due to publicity by Air India. Just a few days before departure informed
by my travel agent the flight terminates at JFK - no connecting flights provided. Finally
managed this after lot of struggle, in code sharing Delta. Return was confirmed Washington to
Kolkata. Just 3 days before departure checked to confirm the tickets and shocked to find
ticket valid from NY only - again no connection and no other information provided. My advice
to avoid this carrier.
AIR INDIA customer review : 25 May 2010 by A Johnstone (Hong Kong)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
HKG-LHR via BOM. Sector to BOM via DEL on ancient A310. Only 3 pax in C class ensured
attentive service. The fun started at Mumbai - after a long taxi we parked at a remote stand
by a cargo shed. An old set of stairs was brought alongside which were too high and despite
many efforts could not be lowered. At one point we counted eleven people on the ground looking
at the stairs and scratching their heads. It took an hour to deplane - fortunately my London
flight was delayed by 90 mins. 30 mins to get through security despite there being only eight
people in front of me. London sector on a new 777 with flat bed seats ensured a good rest
which after the stress of transiting Mumbai was needed! Good value for money but I'm not sure
I'd go through Mumbai again.
AIR INDIA customer review : 10 May 2010 by J Ghatak (India)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Delhi to London, seats 19K/J. Remote controle for video/audio/reading lights/call light for
cabin attendants were not functioning in many of the seats. Attendants were repeatedly told
when they came to serve refreshments etc, but showed inability to help. 8.5 hrs of flight
without entertainment or even reading books reflects poorly on our national carrier. Wonder
what we can expect on our return.
AIR INDIA customer review : 7 May 2010 by M Travers (USA)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
BOM-JFK. Check in fast, but boarding a tedious shuffle with people jostling for position and
economy passengers attempting to board early. Maharaja lounge at BOM is comically outdated. I
recommend avoiding it altogether as the actual terminal after the security check is fairly
nice. Flew in the B777-200LR, seats are relatively comfortable with 180 degree recline and
plenty of leg room. Food and drink fine. I was awakened during the flight by an attendant to
be asked if I want lunch - not what I needed. Myself and others experienced a condensation
drip from the overhead compartments onto our seats periodically during the flight. The crew
stuffed tissues to resolve the problem and seemed to have anticipated the complaint. No offer
to move to another seat. Not flying Air India again if I can help it.
AIR INDIA customer review : 27 April 2010 by Heiko Jockers (Germany)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
FRA-BOM Business Class on 777-300ER. Flight came from Chicago ORD and was only 30% full in C-
Class and 50% in Economy. Seats good, flat type, very large screens. Service mediocre, food
more like economy, no amenity kit, wash rooms lacked colognes and other amenities, but clean.
Interior of plane showing signs of wear and tear, but everything worked. Transit to domestic
BLR destination a breeze in same terminal. Domestic flight with AI was new A319 and nice C-
Class seats. Hordes of mosquitoes were a nuisance before doors were closed. BLR up to date,
best airport facility to date in India. Economy seats in the 777 looked a bit tight, but
modern IFE system to compensate. Movie selection limited and some outdated.
AIR INDIA customer review : 20 April 2010 by S Prasad (Australia)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
DXB-BOM. No control by staff to control passengers boarding the plane. Could not find any
place in our rows (middle) cabin bag compartment and had to go to the back to place our bags,
no assistance from crew. Old aircraft, food was average and entertainment very basic. The
worst thing was arriving at Mumbai on an international flight and taxiing into the Domestic
terminal, then exiting the plane and standing in front of it awaiting a bus to take us to the
terminal for 45 minutes. Ground staff had completely forgotten we had arrived. I think I was
the only foreigner on this flight, now I know why.
AIR INDIA customer review : 10 April 2010 by Fabio Baccassino (Italy)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Frankfurt - Delhi B777-200LR. Got row 17 with no other rows in front, seat pitch of 34" and
individual TV screens are added value. Food was good. Flight attendants friendly and offered a
good service. The only downside is that the seating is not very comfortable as the reclining
angle is limited and the seat material is not very soft.
AIR INDIA customer review : 30 March 2010 by A Phadnis (India)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Air India formerly Indian Airlines from Delhi to Mumbai. Check in brisk, boarding was carried
out through two gates simultaneously, so was pretty fast. New A321 neat and clean, delayed on
account of air traffic congestion at Mumbai, which is now more of routine. The downsides were
the old coaches used for transfer to the aircraft and food quantity was less than the generous
portions used to be provided earlier. Clearly looked like effects of cost cutting.
AIR INDIA customer review : 26 March 2010 by S Ellis (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Heathrow to Delhi return, clean Boeing 777. Comfortable seats, plenty of leg room. Own TV
screen with several choices of entertainment and games. Headphones provided without a charge.
Food was good and complimentary alcoholic drinks.
AIR INDIA customer review : 19 March 2010 by S Kothari (India)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
BOM to JFK, return EWR-FRA-BOM. Check in was quick, Maharaja lounge at BOM not updated in
over 15 years. New B777, comfortable seats, 180 degree recline and lots of leg room, and
convenient storage spaces. Seats are laid out 2x3x2 which is not the best for privacy. Good
food and drink, and crew. However, the rest of Air India routes are amongst the worst flights
you can take. EWR-FRA-BOM business class product is very different, different standard of
wines and alcohol, no amenity kit - Not even a tooth brush! This lack of standard product
offering is the reason I would not take Air India unless it is a good value advantage over
other airlines - would definitely not pay a premium to fly Air India.
AIR INDIA customer review : 19 March 2010 by Judith Siford (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LHR to Delhi night flight. Seats hard but excellent recline so sleep possible, Cabin very
quiet, service excellent, food OK - didn't bother with IFE. Return leg was Mumbai to LHR -
check in a bit chaotic, lounge dreary, no food and little to drink. Flight good, FA's
attentive.
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