Air India Customer Reviews and Air India Passenger Trip Reports

Air India customer travel guide

Air India 3-Star Airline Ranking

Air India Economy Class seat reviews

Air India First Class and Business Class Lounge Reviews

Air India First Class and Business Class Seat reviews

Air India Passenger seat tips

Air India Aircraft Seat Maps and Cabin Layout Plans

Airline Reviews

Airline Seat Reviews

Airport Reviews

LHR-DEL-KOL and back. Staff were helpful and I did get a seat with extra legroom on one sector. I don't find this airline good. Toilets are not kept clean during the flight. There were no seat covers on any flight sector. Problems with website on smart phone many options simply don't work. Online check in was therefore not possible for me. My seat area also wasn't up to Western standards of cleanliness. There is no menu for food. 'Continental chicken, Indian lamb or Indian vegetarian' isn't really enough info. Drinks selection is very limited. Only one beer choice, only 4 spirits (no rum). Entertainment: Of the 10 buttons on my console, 5 were ripped out and so using the console was tricky. TV selection doesn't exist at all if your language is English, movie selection is very limited. Games are so badly produced they are not fun to play at all. The inflight entertainment system is about where it should have been 15-20 years ago.

Early morning departure from Delhi to Chennai. Aircraft was old A330-200. Interiors looked worn but were clean. A surprising part was that my seat and the one next to it had a safety instruction card for the Boeing Dreamliner! Wonder how that happened and who is responsible for ensuring that safety parameters are adhered to? Hot breakfast served in flight. Landed on time in Chennai. Good value for money.

LHR-DEL round trip in Executive (Business) Class and was most impressed and perplexed at the same time. The seats are truly lie flat, on the outbound we were given comfortable cotton PJs but strangely no amenity kit, I mean nothing but a sincere apology from the crew. The cabin seating is 2x3x2 unlike most carriers which have 2x4x2 on 777s, so seats are comfortable and wide. Crew were happy to make fresh pots of coffee and tea and serve with a smile. The food is rather decent if you like a curry. Great planes, clean toilets, excellent service, tasty food and a more than competitive pricing. The inflight is great if you like Hindi films but well wide of the mark if you want Brit or Hollywood entertainment. I paid for my ticket and would fly them again!

I flew LHR-DEL return in Business Class both ways and was distinctly unimpressed. My ticket was bought for me so I did not have a choice other than Air India. Other than the fact there was a flat bed seat, everything else was pretty mediocre. Other than being served on china, the meals were economy class standard, complete with clingfilm wrap and yoghurt that was 4 days past its sell by date. There were 4 or 5 English- language movies in total, but the TV choice was extremely poor - only Hindi language. Cabin crew were friendly but pretty useless - repeated requests for things that only came the 4th time of asking. Given who is up against Air India on this route, I definitely would not choose Air India again nor recommend them to anyone.

Kolkata-Silchar-Kolkata3. Kolkata Silchar flight was ATR-42 which does not have much spaces for cabin luggage. However, staff helpful to put it in other places. The return flight was A319. As the travelling time was around 1hr, minimal food was served.

I traveled from Kolkata to Port Blair in March 2013. Flight was on time. The breakfast served was of good quality. Cabin crew as well as ground staff were helpful.

To and from Kathmandu via New Delhi. I would never use this airline again. The planes are cramped and uncomfortable, the seat booking arrangements are chaotic and staff seemed unable, or unwilling, to explain what the problems were. We had problems both on the outwards and return trips. I had pre-booked seats online - do not do this as it causes all sorts of problems which the airport systems seem unable to override. For example, when we asked to change to extra legroom seats at the airport in Kathmandu - we were given a boarding card for the Delhi-London flight but in fact our seats had been cancelled - as we discovered when we came to board. We were bumped off the flight and forced to spend a night in transit hotel limbo. This might have been fine if we had known what was happening and been kept informed but the staff kept us standing like idiots by the boarding gates while they went into huddles over the computer - for hours!

Air India (AI130) from Heathrow to Goa via a stopover to Mumbai and returned 2 weeks later (AI131). All flights departed on time. The seats could have been more comfortable but a cushion between the back and the seat took care of that. The bottom line is that the flights were at least £150 cheaper than the nearest rival and so, if considered as a budget airline (the long haul Easyjet), I have no real complaints. My main gripe was the attitude of the cabin crew. They were really quite unfriendly, smiles never quite made it to eyes - when I was up stretching my legs during the flight, I was asked quite abruptly 'where are you going'? However, on the whole, a reasonably good experience and I'd fly with them again.

LHR-BOM-DEL-LHR. Business. Outbound 777-300ER. Standard business class "flat" seats that go to about 175 degrees. Two meal choices, an Indian and Western. Fairly standard meal on china but no better than a "good" economy meal. No amenity kit but they did supply flight socks and eye masks. Cabin crew helpful. On return, lounge in Delhi pleasant but has no WiFi of its own- airport shared wireless is not free. Return flight on 777-200LR (replacement while 787 grounded). No flight socks or eye masks loaded on board - annoying as this was a night flight. Cabin attendants sympathetic and brought what looked like a duvet from first to make up for this. Inflight entertainment is comprehensive. Map not working on return leg. Priority bag service worked both ends and in Mumbai someone has pulled off all the priority bags from carousel so there were there just ready to take. Overall it's good value if your expectations are a lie-flat seat and standard food.

Flew from RUH to CCJ (B777-300ER) in economy class. Flight was on time. Check in was chaotic and ground staff were rude. Flight interiors were clean and looked colourful. Seat configuration of 3-3-3 which I liked. Flight attendants were young, polite and happy to help. Entertainment system worked well and had an excellent collection of new English and Hindi movies. Food was very delicious. Overall experience was excellent. Would fly again with Air India.

Flew domestic IXL-DEL in a brand-new A319. Boarding chaotic, 2 flights boarded from one gate. Apart from that, service was excellent. Especially food was delicious - you do not get that kind of food even on short- haul business flights in Europe. Personal IFE, even though some of the screens seemed to work better than others.

LHR-DEL-ATQ. Main flight from London to Delhi was horrible, plane had worn carpets and out of date seats, most airlines now have better leg room and inflight entertainment. Food was minuscule portions and unrecognisable. Would not bother flying them in the future.

FRA-DEL-KTM-DEL-FRA, B777-300ER. We travelled with our one year old child in her own seat. Although we made already arrangements, nobody seemed to be aware that we were flying with a child (chosen seats next to each other not available, no baby meal on board). Our buggy ended up on the belt in Delhi, while we were in transit. Took us 90 minutes and a lot of frustration to find someone who could take the thing off and hand it over to us. Because of delay and short connection time, the transit through the DEL airport was awful. Crew just dropped us of at the security check in the transit area and left us there. So collecting the transit passengers made no sense at all. The plane (B777-300ER ) was worn out and looked very tired. Our seats were very hard and uncomfortable. Meals were tasty, but portions limited. No bread served. Only after take off a round with drinks was served. Once they served the food, the crew disappeared and never came around again. IFE system limited with a small option of (nice) English movies. It got us there and it got us back home. But next time we will choose a company from the gulf-area again.

Connected from Finnair to Air India DEL-BOM-GOI on A321, returned the next week GOI-BOM-DEL on a similar A321. Air India uses T3 at Delhi which is very convenient and their baggage allowance is very generous compared to other Indian carriers. Wanted to try their Business Class and paid extra for the luxury on the DEL-BOM-GOI sector: very pleasant and very good service with tasty meals. On the way back it was Economy and cannot fault their service here, either, because the legroom was good, IFE worked well and their catering was adequate. The dinner on the BOM-DEL sector was actually very good in Economy. This is not the Air India I remember from years back, they have improved considerably and seem to have added many new planes in their fleet lately. Moreover, the fact that they use T3 at Delhi Airport is a great advantage smooth connections.

Flew AI in November 2012, LHR-DEL-CCU return (AI112, A20, AI21, AI111). Check in swift, generous baggage allowance. Flight was an hour late, hence didn't cause much of a stir. In-flight decor, seating, etc.- appalling! Torn carpets and upholstery, tired interiors, poor lighting, creaky and cramped seats, poor back support made for a low comfort ride. Ground staff and in-flight staff - were excellent. Inflight entertainment: fair with a bias towards Indian programmes. Meals provided on LHR-DEL could certainly do with improvement, arrived in sterile plastic containers, cold, not fresh. It certainly did not qualify as a wholesome 'Indian treat'. In contrast, meals served on DEL-CCU-DEL-LHR were fresh, full of flavour. Baggage handling: can do with improvement. Overall, they did a good job with honest pricing of tickets and generous baggage allowances with room for improvement in some departments.

MAA-CMB-MAA. Check in was by Air India Staff and was good. Flight was on time. Buses were new and good AC. Ground staff at boarding were rude. Flight Interiors were dirty and shabby. It needed a through cleaning. Seats were old and worn. Flight attendants were OK. Food was nice enough for the money I paid and an 1 hr flight. Overall value for money. Cleanliness could be improved.

LHR-BOM-LHR return, Boeing 777-300ER. Our seats were comfortable, inflight entertainment was good with variety of games and Hindi and English movies. Check in at Heathrow was quick and at Mumbai airport. Tip - always check in online for both legs which saves a lot of time and ensure you don't exceed allowances. Food was good, but once crew served the food and collected the rubbish after meals, they disappeared and never came to serve and drinks or walk around on plane - nor attended to crew attention buttons when pressed.

FRA-DEL-COK return. Check-in at Frankfurt had a long line which moved quickly. Boeing 787 replaced by B777-300ER, food was good, IFE had a very limited choice of movies. Crew was neither friendly nor rude. Bag delivery in DEL took quite a while. DEL to COK was on-schedule. The seats were uncomfortable as you could feel the metal in your back. When flying to India from Germany, the Middle East airlines are definitely a better choice. Air India had the best flight times, the price was okay.

My wife and I flew non-stop from Chicago to Delhi. Left on January 22 and returned on January 30 on Boeing 777-300ER. Our seats were very hard and uncomfortable, my backrest evidently lost it's memory and refused to stay in the upright position, front seat pocket was partially glued together with a disgustingly big wad of chewing gum, the inner plastic window insert kept rattling in unison with the jet engines. Coffee was the absolute worse I have tasted, flight staff were good. It got us there and it got us back home.

BOM-DXB-BOM, Airbus 320 both ways with 3x3 configuration. Contrary to previous reviews I really like this product. The leg space was superb, outbound flight left on time, food adequate and filling. IFE selection was limited. FAs were nice and helpful. Inbound flight was redeye. Delayed by 1 hr and reached BOM late. Again food was delicious and same IFE with same movies. Check in smooth in DXB but in BOM a bad experience. I was travelling with my parents and unfortunately even after repeated requests we were given seats separately. All in all a good airline with comfy seats and good onboard service and cheaper than other airlines.

Great travel experience I had back in Aug 2011 on Air India was the reason to choose this airline for my 2012 travel. The transit/immigration through the new DEL airport was smooth. AI faced major delays on my return leg due to computer error at DEL and I ended up spending my time enjoying the new DEL T-3. The cabin crew kept an astounding service quality before the aggressive, demanding passengers on board which made the journey memorable. Flaws occur but its very good to see AI is keeping up its pace to superior service quality.

23 December from LHR to Mumbai on the dreamliner. Plane itself was nice and the food and entertainment was fine, although not much in the way of films/games for children. Luckily we had done online check-in for the connecting flight to Delhi as well. I handed in my luggage at the international terminal in Mumbai but this was not on the flight. After numerous telephone calls, the luggage arrived on 26. Flight from Delhi to Chandigarh took off despite the pilot telling us there would be little chance of the fog clearing, which meant that we circled above Chandigarh 4 times before returning to Delhi. Chaos on arrival, and were it not for 2 helpful passengers, things could have been a nightmare as no onward transport had been planned. It eventually left in the form of a coach 2-3 hrs later. For international flights AI is good, but for domestic flights it is chaotic and staff are very unorganised. I would avoid Delhi airport if possible.

MAA-BOM-EWR on 22nd July. While checking in at Chennai was told I was checked through all the way to Newark. Chennai to Mumbai delayed an hour - reached Mumbai close to midnight - still had an hour to catch the flight to Newark - mysteriously without any reason, baggage was offloaded at Mumbai, had to go through security again at the domestic airport, waited for an hour for a bus to take us to the international airport to be told that we had missed our flight. Air India staff were extremely rude and they had no intention of getting us on another airplane. After a lot of arguments I was put on a flight to London and then on to Newark - lost a whole day. My first trip on Air India to the US and will be the last.

Business class from LHR to DEL, Dec 2012, return. No complaints - all staff and crew were helpful. Plane was a new 777 and seats were very comfortable with a lot of legroom. The inflight entertainment had a good choice of English and Indian films. My only gripe is the lack of an Air India lounge for Business Class passengers at IGI airport in Delhi. It's unacceptable to send your premium passengers to a regular cafe with poor quality food and no WiFi where the staff are trying to charge you for anything they can get away with. Please Air India stop using Cafes at IGI and get yourselves a proper business class lounge with WiFi, decent food and drink.

Flew from Jodhpur to Mumbai on AI 475 (A319-VT-SCI). Flight delayed 1.5 hours and were informed by a call and an SMS after reaching Jodhpur airport. Light snacks served on board and the aircraft had a functioning IFE. Minus the 1.5 hour delay, the flight was okay.

Business class from Singapore to Delhi on an A319 and it's was fairly basic. The seats are old and not that comfortable - leg room is ok though. Service from the cabin crew - nothing to get excited about either. They were quite stoic, did their basic job, and then sat (slept) on the forward jumpseat the rest of the flight. There was a breakfast service (the food was not bad), but they never came through an offered anything else - - nothing. The economy class had a second beverage service - but if you wanted something extra in business class - you had to ring your call button and then they would reluctantly come out of the galley. The inflight entertainment is very basic too - all Indian movies.

We flew LHR to Mumbai and on to Goa and return via Delhi. Flights were cheap and therefore I agree that they were value for money. Most of the inflight entertainment didn't seem to work across the cabin or the films packed up. The seats were possibly the most uncomfortable I have encountered, they were narrow and the cushions non existent and the toilets smelt. The crew were friendly and attentive on the way out but appeared infrequently on the way back. Food on both flights was horrible. I wish we had paid more and gone with another carrier.

Flew domestic on a very early flight from Delhi to Nagpur. Checked in at the airport and this was fast and efficient. Straight through domestic security into the large airside lounge area with shops and cafes open despite the outlandish time (04.30). Flight boarded early and was not full. A319 looked tired and seats were old. Service was fine but food as poor - a greasy wrap - with hot drinks. Landed on time in Nagpur and deplaned quickly.

Travelled from Heathrow to Trivandrum, connection was missed due to queue's at Bombay, absolutely no help from Airline to get through queue's. Also lost our luggage for over 24 hours, as this had already been checked into the connecting flight.

Travelled from Frankfurt to Delhi and back. The new dreamliners are servicing this route and the flight experience was excellent. Ample leg room, large comfy seats in economy, big overhead luggage space, amazing lighting and windows.. The entertainment options were good and the flights were smooth. The food could have been better! I have travelled Air India before as well, but this was the only time I enjoyed travelling with them.

5+ hour Flight from New Delhi to Singapore started badly when we were seated in economy rather than the business class seats booked and paid for 6 months previously. Told they couldn't move us despite there being empty seats in business class. After a great deal of fuss we were moved forward. What a mistake - should have stayed in economy where the seats at least had a bit of padding and the service must have been better. No food served to anyone in business class but I assume you could have asked for it. Drinks offered once by a hostess that had difficulty with English so a red wine became a straight whiskey. After serving this the hostess and the cabin manager went to sleep in their chairs behind the curtain. In 40 years of travelling extensively this had to be the worse experience of any flight for comfort and service.

Travelled from Mumbai to Bangalore. Early morning departure from Mumbai. Aircraft A321 neatly maintained. Pushback on time and smooth take-off. Hot breakfast served onboard. Asked for a second helping of fruit bowl and was immediately provided with one. Inflight channel had a latest Indian movie going on though the Flight path channel stopped working half an hour into the flight. FA's quite attentive to passenger needs . Landed on time in Bangalore. Air India seems to be improving it's quality of service by the day. Will fly them again.

Delhi to Chicago on AI127. 16 hour flight with no working inflight entertainment. The food was horrible and served in foil trays. No fruit or salad. Our confirmed seats were changed and we had to switch with someone. 9 hours later breakfast was served. No snacks or coffee served between meals. We will stay away from Air India.

BKK-DEL-KTM-BKK in business class.  BKK-DEL, airplane old, seats are old, no footrest. Toilet reeks of moth balls, served same food as in coach in foil container. KTM-DEL-BKK, same old plane, asked for a blanket and received a used and stained one. No Ice on board, no Immigration form on board, no fast track offered. Had Non veggie continental and they served me cold spaghetti Bolognese. Poor service is one problem but biggest problem with their staff.

Flight AI 317, 19 Nov, HKG to DEL-BOM. This deals with the 777 service HKG to DEL. Flight was inbound from Seoul and even though we saw the plane for 2 hours + at the gate, we were still late. Security boarding was extensive and a joke. Seat was broken but was found another. Flight attendants were grumpy. When we finally took off, bar service started with tray table unceremoniously taken out in front of you with a bang. You had to have a drink no question. Then the food came. Was told prawn curry or vegetarian. No menu. No choice. It all came on 1 tray. Flight had not been provisioned correctly so 1/3 of business class got economy meals. Seat went back all the way to horizontal so I slept but cabin was freezing. Arrived in Delhi late. Disembarking the galley floors were flooded/cluttered which was awful. Transfer to connecting flight was badly handled. AVOD was a joke. It was very complicated and a choice of all of 4 new films.

Flight AI-380 from DEL-SIN on 3 Nov 2012. Slightly delayed for about half an hour. This time, the aircraft comes with personal screen on each seat though limited in choice. FA's were attentive with call button being responded to promptly. Seat was comfortable and I managed to sleep for few hours. Arrived in Changi earlier than scheduled. Highly recommend this airline.

Flight AI-381 from SIN-DEL on 27 Oct 2012. Aircraft (A319) uses old Indian Airlines theme livery and arrived on time. Boarding was quick and well organised. Once onboard, I found that no IFE available in this 5-hour flight so passengers were left without any entertainment except magazines and newspapers. Cabin crews were efficient, however did not seem enthusiastic in interacting with passengers and hardly smiled. Call button answered promptly. My non vegetarian breakfast was tasty, the crews performed one round of drinks after the meal and also one more prior to landing. In short, a nice and acceptable flight.

CDG to MAA (AI 142/B777LR) followed by a return trip MAA-CMB-MAA (AI 273/274- A321), then MAA to DEL (AI 430- B787 Dreamliner), and DEL to CDG (AI 143-B 777 LR). All flights on time, check-in and embarkation monitored by cabin crews. All aircraft's clean, modern and comfortable. Thanks to thin backseats, the pitch seems larger than usual, and, to add to feeling of comfort, the seats are equipped with footrests. Special mention to the Dreamliner, brand new aircraft and serving several domestic destinations before entering service on international lines. The 'magic' stops here. No announcement given by captains. Average service from aircrews, keeping a correct attitude, and acting professionally. Food is below average, both in quality and presentation. No menu given, and on each flight, almost the same choice of main course is proposed: vegetables or chicken with rice. Breakfast is very basic. All meals served in low quality plastic, even picnic cutlery on long-haul you are afraid to break while using! Drinks are served before meals, but take care, as no drinks are served with meals (a mini bottle of mineral water comes in your plastic tray). AVOD delivers a basic but correct selection of classic and more recent movies, Hollywood and Bollywood. All in all, the AI product is simple, the service minimum while acceptable as prices are on the low side. The food should really be improved, and is not at the level one can expect from a flag carrier.

Mumbai (BOM) to Mangalore (IXB). A321 was clean, full, lots of leg room even in economy section. Food served even on 55 mins flight, good entertainment options and all at a good ticket price. If all AI flights are as good, I look forward to flying them again.

Domestic from MAA-DEL which was a good flight segment, the food was good but the entertainment was very limited. Flying from DEL-YYZ, after we took of I wanted some eyeshades so pushed the call button but no one came. Despite the flight attendant walking past several times, no one helped. I couldn't get basic amenities like eyeshades and a toothbrush for a 15 hour non-stop flight! The inflight entertainment was ok, but my screen didn't work half way through the flight! The food was ok, nothing too fancy! Overall flying with Air India was the worst idea possible, would not recommend.

DEL-ATQ Economy class on A321. Short but pleasant flight. Smiling FAs. Nothing much to complain.

AI381, SIN-DEL, delayed two hours due to a late inbound flight (but notification email sent under three hours before scheduled departure by which time I was already en route to Changi). An unaccommodating seat in a dated (if less than half-full) A320 was only marginally less disappointing than a breakfast service at which I was offered Fanta owing to a lack of regular juices. Given the low occupancy rate, one might have expected service to have been more prompt and attentive. Instead, the boisterous cabin crew decided to occupy the empty rows towards the rear and chatter amongst themselves, while the passengers were left without IFE in a dimmed cabin. What you pay for is what you get.

Flew AI 771 - CCU-BLR. Aircraft deployed was an A319 with IFE. Though IFE did not function, the flight left 30 minutes ahead of schedule and arrived 40 minutes ahead of schedule. Service was good and they served a full fledged dinner meal, which was of good quality. Flight attendants courteous though they need to be more attentive. Will definitely recommend.

14th September 2012 from Bangkok to London with a stop over in Delhi. First leg of the trip was a 4.5hour journey to Delhi and was the worst flight I have taken. After sitting down I realised my TV was not working, I asked the flight attendant if this would rectify itself on take off and he told me to 'sit down and wait'. After take off, my TV started up and I could only watch one English film which was half way through, probably from the flight before. We landed in Delhi and after two hours, boarded a better plane with bigger seats and bigger TV screens. The inflight entertainment was average but I could cope with that, rude and lazy flight attendants, I cannot. Not long after take off, the trays of food come round. The curry was really nice, shame the lady serving me was the complete opposite. After my meal I waited 20 minutes for a flight attendant when I wanted a drink, after another 10-20minutes I got up and went to ask for a red wine. Who pays £700 for a long haul flight and has to serve themselves? The remainder of the flight was the same. 9.5hours with no flight attendants, no-one answering the flight attendant button. Unfortunately, I have to fly back to Bangkok with Air India.

BKK-DEL segment. There was only 3 of us in Business class. The cabin looked tired, food was sub par, No drinks were offered and the entertainment system didn't work. There was 2 other flight attendants in the business class who didn't bother to step out, they only did when they needed to get to their luggage to transfer some personal belongings. They then left the luggage on the floor for the duration of the flight as well as when landing. I flew from US on Asiana business class and Air India management/flight attendants could learn from them as to how customer service is supposed to be performed.

I flew LHR-DEL-LHR, and this was my first AI experience. Overall I would say it wasn't bad, but it could easily be so much more better. Check-ins both in London and Delhi were smooth and easy. On Board service and facilities lets it down. The staff even though well meaning are not interested. They simply did their three rounds (1 round of drinks and 2 of meals) and no more. On both flights the service call bell was not attended to, even though I must have pressed it for at least 10 mins before giving up and getting up! On the LHR-DEL flight I did not complain about it but when I enquired on the DEL-LHR flight about why they did not attend to the service call, they could not find it on the system. Most airlines, if not all come and collect the rubbish, the headsets etc, simple clearing up tasks, which weren't performed by AI staff.

LHR-DEL-BKK return. First leg to Delhi (777-3ER) in the night, dinner was served as well as breakfast, both delicious. Flight attendants happy to help, Delhi T3 is clean and modern and the transit was smooth. Second flight A321 with inflight entertainment! Again a meal and flight attendants happy to help. Return flights seemed to be even better, Delhi transit again smooth, meals were great, small delay to LHR due to congestion at DEL but made up for it. Flight attendants were polite and again helpful. 773ER inflight entertainment is great though a little bit hit and miss! No issues with baggage, would recommend.

BOM-BLR and DEL-MUM in Economy Class. Aircraft was clean with inflight entertainment, leg space was excellent, seats comfortable. Both flights left on time and arrive before schedule. Flight attendants were pleasant and polite. Indian food served on both sectors was good and filling. Online Check in both sectors so did not have to queue up at the Airport. Kiosk check in also available at both airports. The Captain mentioned its a "New and Improved Air India" and I agree with him.

VTZ-ATQ via New Delhi. Flight from VTZ departed 1.5 hours late and barely had 15 minutes for the transit at the IGI Airport but the ground crew at the Delhi airport was quite helpful and we reached the gate on time. Flight from Delhi departed on time but was an A321 instead of the usual B 777-300er. The food on the first leg of the flight was average, a standard hot South Indian meal and the food on the second leg was a packet of peanuts and bottled juice could have been better for an hour long flight. Cabin crews were helpful and courteous. IFE system had a good selection of Bollywood and Hollywood flicks. Overall a good flight experience, have been flying Air India and will continue to.

I flew Air India YYZ-DEL in First Class. The seat was very comfortable - I had no trouble getting to sleep. The in-flight entertainment was also good - very nice choice of movies and TV shows. The cabin crew were very attentive, and responded quickly to every need of mine. The meal which they served with great pride looked and tasted excellent. The only downside was the lounge - poor quality compared to the rest of the experience The aircraft looked very modern and clean. Flight was on time. I would not hesitate to fly AI again.

Flew from Pune to Frankfurt via Delhi. Aircraft was clean, legroom and food was good, entertainment was ok (not enough English options). Terminal in Delhi is very nice. Transfer experience is good. Good value for money.

JFK-DEL-JFK on AI 101/102 in economy. I have taken this flight 4-5 times in the last 2 years, sometimes continuing to CCU. It was always excellent. Relatively clean plane, very good VOD, good food. It was always on time, no issue with baggage or check in. I am very well traveled and frequently fly on airlines like Emirates and BA. At least on these flight AI did compare with them positively. I have zero experience on AI on any other route though.

I have to admit that based on the experience of my last three flights Air India domestic in economy is actually quite good. Leg room is much better than Indigo or Jet. Food is actually not bad and you do not have to pay for it. Having a working entertainment system is a plus. Some jet and kingfisher flights have the individual screens but nowadays these are never working. Flight attendants seem to be older on average, but I find them polite and pleasant. The interiors are colourful in red, yellow and orange. These last 3 flights were on time and really I have few complaints.

If you experience any problems submitting comments on the above link, please use our general   Feedback Page