AIR INDIA Passenger Reviews and Customer Trip Reports

PAGE 1 2 3 4

AIR INDIA customer review :  9 March 2010 by T Lupe   (Germany)

Varanasi to Mumbai. Check in was a total chaos. Just one officer had to check all the security stamps on the hand luggage. The plane was very old, dirty and smelt.. The ground staff of Air India was not helpful at all - we missed our connection flight. Do not fly with Air India. All other options for a domestic flight in India (Jet Airways, SpiceJet and Kingfisher and) are better.

AIR INDIA customer review :  6 March 2010 by T Haq   (UK)

LHR-DAC couple of times so far. It's value for money and they allow you extra few kgs for your luggage. But an average airline with average service in every aspect. London to Bombay service not bad, but once you land on Indian soil, chaos starts. Management of everything goes downhill. They need to do a lot of work to compete with other airlines for these routes.

AIR INDIA customer review :  27 February 2010 by Hirofumi Suda   (Japan)

DEL-NRT. B777-200LR with comfortable Y seats - advertised as 35" and lots of leg-room - although massive leg-room they don't recline much. Food, specially the Indian option is excellent. AVOD was functioning well though mostly Bollywood films. Japanese crew worked hard and lots of running on aisles but Indian crew could have done better in terms of service - they do their job but the attitude may be bit harsh if you are not used to Indian ways. This is a government-run airline.

AIR INDIA customer review :  7 February 2010 by J Maude   (UK)

LHR to Kolkata return, changing planes in Delhi. Check in was quick, we got the seats we wanted at both ends. Security checks high. Food good on all four flights, service was friendly enough, planes clean and bathrooms were fine.

AIR INDIA customer review :  4 February 2010 by K Patel   (UK)

Travelled by Air India - worst trip ever. Delays when we left Heathrow, were promised there would be connecting flight from Kolkota. Waited 6 hrs even though were told baggage would go through to Mumbai direct - this did not happen. Waited at Kolkota along with other passengers and was told there would be no connecting flight and they were not aware of this incident. Eventually got a flight with Jetlite from Kolkota to Mumbai. Along with me was my partner and my 3 year old and 7 month old child - refused to give us any drinks as we were not allowed to walk around due to security reasons.

AIR INDIA customer review :  29 January 2010 by S Biswas   (USA)

NYC to Kolkata return. Guy at AI ticketing counter at JFK didnt really know what he was doing - totally incompetent. The aircraft was quite clean, food good, entertainment non-existant, and restrooms got progressively dirtier. Flight attendants were barely there and only while serving meals. Flight to Kolkata delayed by 2 hours and aircraft was a really old, dirty Airbus. Customs in Kolkata was excellant, swift and professional. On the return leg things were better. Kolkata check-in great, planes newer and cleaner, food better and served often. Once again flight attendants were barely seen.

AIR INDIA customer review :  20 January 2010 by M Agnel   (UK)

London and Chennai via Delhi. Flying with Air India is an experience to remember, but for all the wrong reasons. Every facet of the airline from check-in to in-flight service reeks of service that one gets in a government office in India. The flight schedule mentioned in the tickets are a joke. The schedule mentioned transit in Delhi. However, on deplaning in DEL, I was informed that I had to collect my checked baggage, travel to domestic airport with all the luggage and re-check in the baggage to continue the next leg. On the return leg, I had to check in at 0430 in Chennai. Even though there were 7-10 counters for Air India, only 1 was operational and the operational counter was serving passengers travelling to 3 destinations. It was a total chaos with just 2 people in 1 counter serving a queue of at least 50-60 people. It took more than 90 minutes to complete check in. DEL-LHR flight, they only served Vegetarian food to 75% of the passengers, because our stewardess explained in a rather impolite way that they have run out of Non-vegetarian food. Unless you do not have a choice, avoid Air India.

AIR INDIA customer review :  19 January 2010 by A Mukherjee   (India)

Mumbai to Frankfurt. Seats comfortable. Food satisfactory and there was no typical curry smell in the cabin that one expects in the economy class of Air India. Entertainment options not enough though, especially for non hindi speakers. The Maharaja Lounge in Mumbai was fine. Flight was late by 2 hours causing chaos at the boarding gate. Crew friendly.

AIR INDIA customer review :  14 January 2010 by L Fletcher   (UK)

London-Toronto : Air India changed the departure times by 6-7 hours, 2 weeks before our flight. Instead of leaving 11pm changed to 6:45 the next morning, meaning a 3:30am check-in. Both flights were an hour late, boarding disorganised. Lots of things didn't work (lights, headphones, screen, washbasins), no choice of food, rubbish entertainment. Plenty of wheelchairs and howling babies. Staff unfriendly and unhelpful, attitude of "we're the national airline so we don't have to try".

AIR INDIA customer review :  14 January 2010 by J Shaw   (USA)

New Delhi to DC via JFK. Flight okay to JFK, though slightly delayed, and cabin was shabby and a bit unclean, and food service and entertainment options were limited. But things fell apart when we arrived at JFK. Air India chose not to fly on to Dulles for fear of delaying later flights to Delhi, and packed those of us going on to DC onto a bus for what became at least a 4.5 hour drive with no provision of beverages, food or bathroom on board, and a bus driver who launched into a tirade when some older passengers asked him to pull over for a bathroom break about two hours into the drive. I have never been witness to anything like it; the driver was verbally abusive and ridiculous, initially refusing to pull over for a break, then threatening to leave anyone who got off the bus behind. He also threatened to call the police to have us all removed from the bus after we objected to his treatment of fellow passengers. The driver was pulled over for speeding. My attempts to get Air India to respond to my complaints from this incident have gone completely ignored so far, several weeks after filing my first complaint. Really an unpleasant experience, and I urge others to skip this airline, even if it looks like a bargain.

AIR INDIA customer review :  9 January 2010 by A Stewart   (UK)

LHR-BOM-GOI return. If you want a cheap ticket to get you to your destination Air India are just fine, but if your looking for something a bit special in the air then you'll be disappointed. Seats and space in economy great, food terrible and you need to go get the drinks yourself from the back of the plane.

AIR INDIA customer review :  2 January 2010 by A Hakim   (UK)

LHR to Bombay. Check in from london was ok, however flight did not leave on time and when it arrived at Bombay luggage took an over an hour to come out. Journey back was worse - there was no order and check in took over an hour - nearly missed flight even though I had arrived 3 hrs in advance. Again flight left 1 hour late which meant I missed my connection at LHR. You only see the cabin crew when meals are served otherwise they are never there.

AIR INDIA customer review :  2 January 2010 by J Keep   (UK)

Hyderabad to Pune on aging Indian Airlines A320, with battered and dirty AI interior. They did the job in that we arrived on time at our destination and so did our bags, but it wasn't a pleasant experience. Seats extremely worn,  tattered and uncomfortable with little leg room and as we accelerated to take off my travel companion disappeared backwards in the seat next to me as the seat back was broken! The wall of my window seat was stained with previous occupants dinner/fluids and lowering the seat-back tray displayed all manor of dirt and grime. Not nice. Interesting snack plonked in front of us in an oily cardboard box and all in all, far below par.

AIR INDIA customer review :  2 January 2010 by P McCarthy   (UK)

LHR-DEL return. Our outbound flight departed 3.5 hours late. Water provided. When we took off, no drinks service was done before meals were distributed. In my aisle, the meal you received depended upon the flight attendant's opinion of your appearance, so I was handed Western non- veg and those next to me were given Indian vegetarian without comment or choice. Most people were served spicy curry, and the only drink was a tiny cuplet of water on the tray. I waited and waited for a drinks trolley, then asked an FA. She told me "just go to the back". I discovered passengers standing sipping cognacs watching an FA railing at them about Air India management! Apparently there were not enough drinks loaded in London to dare push the trolley through, but I was eventually given all I wanted to carry back to my seat. TVs on the plane would not load properly, so there was no IFE. None of this was ever communicated unless you asked. The mood lighting and legroom at least made the atmosphere pleasant for sleep. Breakfast nice. The inbound flight was better. Lunch had options this time, IFE screens best I have come across with acceptable choice. FA handed out double drinks to all passengers as standard, yet the staff encountered on both legs and in the airports were universally disinterested, even rude, and going through motions. Pre-landing sandwiches were disgusting. I can't recommend Air India because of the lousy service standards.