Air India Customer Reviews and Air India Passenger Trip Reports

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AIR INDIA customer review :  21 July 2010 by P Wooster   (UK)

ORD-FRA. Checkin fast and efficient. Lounge is basic but fine. B777 clean, lie-flat business class seat with privacy screens. Crew attentive and friendly. Air India need to introduce amenity kits, at least eyeshades & a toothbrush/paste. Inflight entertainment is great, screen size, options, live camera etc however the same "new" films in both directions is a limited offer.

AIR INDIA customer review :  30 June 2010 by Ameya Chitre   (USA)

ORD-FRA-AMD return. Check in / boarding disorganised both Chicago and Ahmedabad. B777 with clean interior, thin cushioned seats. Food good. Inflight entertainment was limited - I got the same set of programs (even though my journeys were a month apart) on 3 legs and most screens on FRA-AMD leg were not working. The staff was efficient though I think somebody warned the crew ORD-FRA against smiling.

AIR INDIA customer review :  29 June 2010 by S Kumar   (UK)

LHR-DEL-MAA-DEL-LHR Economy. LHR-DEL-LHR were B777, a very old fleet, but the leg room is more generous compared to many airlines - might just be because of thin cushioning of the seats. Flight attendants are courteous and quick to respond. Inflight entertainment is not good. I would recommend carrying your own video / game player to keep yourself busy. DEL-MAA, MAA-DEL A320, seats a bit cramped but manageable. Friendly flight attendants.

AIR INDIA customer review :  10 June 2010 by A Carpenter   (UK)

BOM-JGA, AMD-DEL. BOM-JGA delayed due to congestion at Bombay and an unruly passenger who was handled professionally and calmly by the cabin crew. Cockpit PAs by captain were detailed and clear. Simple tasty Indian snack served on this short flight. Clean and new A321, comfy economy seats. AMD-DEL on A319, full flight, a more substantial Indian meal served and good AVOD. Cabin crew courteous and available. Quick, easy check-in and good security at Indian airports and luggage delivered on-time on both flights.

AIR INDIA customer review :  6 June 2010 by Sunita Dash   (India)

Kolkata to Washington due to publicity by Air India. Just a few days before departure informed by my travel agent the flight terminates at JFK - no connecting flights provided. Finally managed this after lot of struggle, in code sharing Delta. Return was confirmed Washington to Kolkata. Just 3 days before departure checked to confirm the tickets and shocked to find ticket valid from NY only - again no connection and no other information provided. My advice to avoid this carrier.

AIR INDIA customer review :  25 May 2010 by A Johnstone   (Hong Kong)

HKG-LHR via BOM. Sector to BOM via DEL on ancient A310. Only 3 pax in C class ensured attentive service. The fun started at Mumbai - after a long taxi we parked at a remote stand by a cargo shed. An old set of stairs was brought alongside which were too high and despite many efforts could not be lowered. At one point we counted eleven people on the ground looking at the stairs and scratching their heads. It took an hour to deplane - fortunately my London flight was delayed by 90 mins. 30 mins to get through security despite there being only eight people in front of me. London sector on a new 777 with flat bed seats ensured a good rest which after the stress of transiting Mumbai was needed! Good value for money but I'm not sure I'd go through Mumbai again.

AIR INDIA customer review :  10 May 2010 by J Ghatak   (India)

Delhi to London, seats 19K/J. Remote controle for video/audio/reading lights/call light for cabin attendants were not functioning in many of the seats. Attendants were repeatedly told when they came to serve refreshments etc, but showed inability to help. 8.5 hrs of flight without entertainment or even reading books reflects poorly on our national carrier. Wonder what we can expect on our return.

AIR INDIA customer review :  7 May 2010 by M Travers   (USA)

BOM-JFK. Check in fast, but boarding a tedious shuffle with people jostling for position and economy passengers attempting to board early. Maharaja lounge at BOM is comically outdated. I recommend avoiding it altogether as the actual terminal after the security check is fairly nice. Flew in the B777-200LR, seats are relatively comfortable with 180 degree recline and plenty of leg room. Food and drink fine. I was awakened during the flight by an attendant to be asked if I want lunch - not what I needed. Myself and others experienced a condensation drip from the overhead compartments onto our seats periodically during the flight. The crew stuffed tissues to resolve the problem and seemed to have anticipated the complaint. No offer to move to another seat. Not flying Air India again if I can help it.

AIR INDIA customer review :  27 April 2010 by Heiko Jockers   (Germany)

FRA-BOM Business Class on 777-300ER. Flight came from Chicago ORD and was only 30% full in C- Class and 50% in Economy. Seats good, flat type, very large screens. Service mediocre, food more like economy, no amenity kit, wash rooms lacked colognes and other amenities, but clean. Interior of plane showing signs of wear and tear, but everything worked. Transit to domestic BLR destination a breeze in same terminal. Domestic flight with AI was new A319 and nice C- Class seats. Hordes of mosquitoes were a nuisance before doors were closed. BLR up to date, best airport facility to date in India. Economy seats in the 777 looked a bit tight, but modern IFE system to compensate. Movie selection limited and some outdated.

AIR INDIA customer review :  20 April 2010 by S Prasad   (Australia)

DXB-BOM. No control by staff to control passengers boarding the plane. Could not find any place in our rows (middle) cabin bag compartment and had to go to the back to place our bags, no assistance from crew. Old aircraft, food was average and entertainment very basic. The worst thing was arriving at Mumbai on an international flight and taxiing into the Domestic terminal, then exiting the plane and standing in front of it awaiting a bus to take us to the terminal for 45 minutes. Ground staff had completely forgotten we had arrived. I think I was the only foreigner on this flight, now I know why.

AIR INDIA customer review :  10 April 2010 by Fabio Baccassino   (Italy)

Frankfurt - Delhi B777-200LR. Got row 17 with no other rows in front, seat pitch of 34" and individual TV screens are added value. Food was good. Flight attendants friendly and offered a good service. The only downside is that the seating is not very comfortable as the reclining angle is limited and the seat material is not very soft.

AIR INDIA customer review :  30 March 2010 by A Phadnis   (India)

Air India formerly Indian Airlines from Delhi to Mumbai. Check in brisk, boarding was carried out through two gates simultaneously, so was pretty fast. New A321 neat and clean, delayed on account of air traffic congestion at Mumbai, which is now more of routine. The downsides were the old coaches used for transfer to the aircraft and food quantity was less than the generous portions used to be provided earlier. Clearly looked like effects of cost cutting.

AIR INDIA customer review :  26 March 2010 by S Ellis   (UK)

Heathrow to Delhi return, clean Boeing 777. Comfortable seats, plenty of leg room. Own TV screen with several choices of entertainment and games. Headphones provided without a charge. Food was good and complimentary alcoholic drinks.

AIR INDIA customer review :  19 March 2010 by S Kothari   (India)

BOM to JFK, return EWR-FRA-BOM. Check in was quick, Maharaja lounge at BOM not updated in over 15 years. New B777, comfortable seats, 180 degree recline and lots of leg room, and convenient storage spaces. Seats are laid out 2x3x2 which is not the best for privacy. Good food and drink, and crew. However, the rest of Air India routes are amongst the worst flights you can take. EWR-FRA-BOM business class product is very different, different standard of wines and alcohol, no amenity kit - Not even a tooth brush! This lack of standard product offering is the reason I would not take Air India unless it is a good value advantage over other airlines - would definitely not pay a premium to fly Air India.

AIR INDIA customer review :  19 March 2010 by Judith Siford   (UK)

LHR to Delhi night flight. Seats hard but excellent recline so sleep possible, Cabin very quiet, service excellent, food OK - didn't bother with IFE. Return leg was Mumbai to LHR - check in a bit chaotic, lounge dreary, no food and little to drink. Flight good, FA's attentive.