Air India

Flew AI 771 - CCU-BLR. Aircraft deployed was an A319 with IFE. Though IFE did not function the flight left 30 minutes ahead of schedule and arrived 40 minutes ahead of schedule. Service was good and they served a full fledged dinner meal which was of good quality. Flight attendants courteous though they need to be more attentive. Will definitely recommend.

14th September 2012 from Bangkok to London with a stop over in Delhi. First leg of the trip was a 4.5hour journey to Delhi and was the worst flight I have taken. After sitting down I realised my TV was not working I asked the flight attendant if this would rectify itself on take off and he told me to 'sit down and wait'. After take off my TV started up and I could only watch one English film which was half way through probably from the flight before. We landed in Delhi and after two hours boarded a better plane with bigger seats and bigger TV screens. The inflight entertainment was average but I could cope with that rude and lazy flight attendants I cannot. Not long after take off the trays of food come round. The curry was really nice shame the lady serving me was the complete opposite. After my meal I waited 20 minutes for a flight attendant when I wanted a drink after another 10-20minutes I got up and went to ask for a red wine. Who pays £700 for a long haul flight and has to serve themselves? The remainder of the flight was the same. 9.5hours with no flight attendants no-one answering the flight attendant button. Unfortunately I have to fly back to Bangkok with Air India.

BKK-DEL segment. There was only 3 of us in Business class. The cabin looked tired food was sub par No drinks were offered and the entertainment system didn't work. There was 2 other flight attendants in the business class who didn't bother to step out they only did when they needed to get to their luggage to transfer some personal belongings. They then left the luggage on the floor for the duration of the flight as well as when landing. I flew from US on Asiana business class and Air India management/flight attendants could learn from them as to how customer service is supposed to be performed.

I flew LHR-DEL-LHR and this was my first AI experience. Overall I would say it wasn't bad but it could easily be so much more better. Check-ins both in London and Delhi were smooth and easy. On Board service and facilities lets it down. The staff even though well meaning are not interested. They simply did their three rounds (1 round of drinks and 2 of meals) and no more. On both flights the service call bell was not attended to even though I must have pressed it for at least 10 mins before giving up and getting up! On the LHR-DEL flight I did not complain about it but when I enquired on the DEL-LHR flight about why they did not attend to the service call they could not find it on the system. Most airlines if not all come and collect the rubbish the headsets etc simple clearing up tasks which weren't performed by AI staff.

LHR-DEL-BKK return. First leg to Delhi (777-3ER) in the night dinner was served as well as breakfast both delicious. Flight attendants happy to help Delhi T3 is clean and modern and the transit was smooth. Second flight A321 with inflight entertainment! Again a meal and flight attendants happy to help. Return flights seemed to be even better Delhi transit again smooth meals were great small delay to LHR due to congestion at DEL but made up for it. Flight attendants were polite and again helpful. 773ER inflight entertainment is great though a little bit hit and miss! No issues with baggage would recommend.

BOM-BLR and DEL-MUM in Economy Class. Aircraft was clean with inflight entertainment leg space was excellent seats comfortable. Both flights left on time and arrive before schedule. Flight attendants were pleasant and polite. Indian food served on both sectors was good and filling. Online Check in both sectors so did not have to queue up at the Airport. Kiosk check in also available at both airports. The Captain mentioned its a "New and Improved Air India" and I agree with him.

VTZ-ATQ via New Delhi. Flight from VTZ departed 1.5 hours late and barely had 15 minutes for the transit at the IGI Airport but the ground crew at the Delhi airport was quite helpful and we reached the gate on time. Flight from Delhi departed on time but was an A321 instead of the usual B 777-300er. The food on the first leg of the flight was average a standard hot South Indian meal and the food on the second leg was a packet of peanuts and bottled juice could have been better for an hour long flight. Cabin crews were helpful and courteous. IFE system had a good selection of Bollywood and Hollywood flicks. Overall a good flight experience have been flying Air India and will continue to.

I flew Air India YYZ-DEL in First Class. The seat was very comfortable - I had no trouble getting to sleep. The in-flight entertainment was also good - very nice choice of movies and TV shows. The cabin crew were very attentive and responded quickly to every need of mine. The meal which they served with great pride looked and tasted excellent. The only downside was the lounge - poor quality compared to the rest of the experience The aircraft looked very modern and clean. Flight was on time. I would not hesitate to fly AI again.

Flew from Pune to Frankfurt via Delhi. Aircraft was clean legroom and food was good entertainment was ok (not enough English options). Terminal in Delhi is very nice. Transfer experience is good. Good value for money.

JFK-DEL-JFK on AI 101/102 in economy. I have taken this flight 4-5 times in the last 2 years sometimes continuing to CCU. It was always excellent. Relatively clean plane very good VOD good food. It was always on time no issue with baggage or check in. I am very well traveled and frequently fly on airlines like Emirates and BA. At least on these flight AI did compare with them positively. I have zero experience on AI on any other route though.