Air India customer review
6 reviews Alok Mishra (Nepal)
✅ Trip Verified | Check in smooth, Staff at CDG airport Paris were cooperative. Boarding smooth and easy Crew. Average, not as pleasing as I would expect from India. Needs to improve to make the travellers feel cared. Meal too hot to my taste. Desserts were of poor quality. IFE touch screen was not working. No WiFi onboard. Meal didn't fully match the menu provided on Air India mobile app. Smooth Transfer at Delhi
Aircraft | Boeing 787-8 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Paris to Delhi |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
“nothing short of a nightmare”
Maya Koren Kofman (Israel)
Not Verified | Air India: A Nightmare of Unresponsive Customer Service. Dealing with Air India has been nothing short of a nightmare. While they did answer my initial calls, their promise of a callback was nothing but empty words, leaving me stranded without assistance. After over ten phone calls and spending more than ten hours on hold, they finally claimed to have found a flight for me and confirmed the booking. However, it turned out to be a lie. They falsely claimed that EL AL had canceled their part of the flight, when in reality, they hadn't. This deceitful behavior only added to the frustration of the situation. Their failure to provide an alternative flight after canceling mine, as required by law, further compounded the issue. Despite repeated attempts to seek help, I was met with indifference and a lack of solutions. Air India's customer service is simply unacceptable. Save yourself the hassle and choose an airline that values its customers.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Tel Aviv to Bangkok via Delhi |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"ridiculous customer service"
S Furman (India)
Not Verified | Absolutely ridiculous customer service! Never fly Air India. After they canceled my flight and provided me with an unsuitable solution on a different day they also had a gut to demand money because of fare differences and when I didn't agree and wanted to speak with somebody senior they disconnected my call. Better go for a proper low cost, at least you know what to expect
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Mumbai to Delhi |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"No working entertainment"
Sallie Palanivel (United Kingdom)
Not Verified | Absolutely pathetic. No working entertainment or even a working overhead light for a 9 hour flight! Only vodka or whiskey to drink. No diet coke. Cabin crew ok. The first and last time I ever use Air India!
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | London to Chennai |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"a pretty routine flight"
79 reviews H Varsun (India)
✅ Trip Verified | For this late afternoon flight the boarding started on time and for snacks option there was chhole kulche along with dessert and tea/coffee. For the non veg option there was chicken with noodles. The flight itself was pretty uneventful and landed at BLR on time, but noted that the baggage took a bit of time to arrive at the carousel but otherwise for the price that was paid this was a pretty routine flight
Aircraft | A319 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Mumbai to Bengaluru |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"The flight was quite nice"
79 reviews H Varsun (India)
✅ Trip Verified | I opted for this midweek flight hoping there would be enough seats which at the check in thankfully there was. The staff supervisor there was very friendly and helped me when my boarding pass was unable to get scanned at the security at BLRs T2 gate, she assisted me in getting through the security and also dealing with some passengers who were in front of me during check in. The flight was quite nice that had dinner service on board. Had opted for the chicken dish that came along with rice and stuff parathas which was good. Arrival was on time and so was baggage retrieval .
Aircraft | A319 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bengaluru to Mumbai |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"seat back was in a catastrophic state"
N Marten (Germany)
✅ Trip Verified | How do you feel when the pilot makes an announcement shortly after the plane has started taxiing and points out a technical problem with the air conditioning that will hopefully be solved during the flight? Well, more than uncertain. When we boarded the plane, the cabin was heated to around 35°, which remained the case for the first 1.5 hours or so of the flight. The seatbelt indicator lights did not work either. This perceived safety problem was compounded by the overall condition of the aircraft. While the entertainment system at my wife's seat didn't work on the outward flight, it practically failed throughout the entire plane on the return flight. And that on a long-haul flight. In addition, one toilet didn't work, my seat back was in a catastrophic state and one toilet was out of order. In another, the washbasin was provisionally glued down so that it didn't fall off the wall. Do you feel comfortable and safe? A clear no. It's also cheeky: when checking in online 48 hours before departure, the seats are displayed. Our two seats offered at no extra cost were in different rows. If we wanted to sit together or enjoy a bit more legroom, we had to pay extra. Coincidentally, relatives of ours were flying from Frankfurt to Singapore the same week. Here, too, the decision was made: No more Air India. After a lengthy back and forth with Air India, we were granted around 120 euros in compensation for both passengers. With a total flight price of almost 1,800 euros, this was an outrage.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Frankfurt to Delhi |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"One way my IFE was not working"
Rajiv Jaggi (United States)
✅ Trip Verified | I travelled with my wife on Air India from Delhi to Newark via Mumbai. I must say that the service from Crew members were flawless. The crew is Professional, Polite, Courteous. The food was flavorful and plentiful. Yes granted the aircrafts were 10 to 15 years old but they were clean. One way my IFE was not working.
Aircraft | Boeing 777 300 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Delhi to Newark via Mumbai |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Will not fly on them again"
Nakul Sharma (United Kingdom)
Not Verified | Old Etihad plane completely worn out. IFE not working at least half of cabin. Broken tables. Broken toilets. Have flown Air India for some bizarre reason for 10 years. Will not fly on them again.
Aircraft | Boeing 777 300er |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | London to Delhi |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“Terrible experience”
O Norris (Canada)
✅ Trip Verified | Terrible experience, super old Aircraft, dirty everywhere, flight attendants tried their best to make sure that everyone was happy. Never flying with them again. In Delhi airport at boarding time representatives of Air India asked me to pay 800USD for a Duty Free bag, however post terminal doesn’t work and they tried to ask for cash. They said any cash amount. I didn’t pay and they allowed us to board last minute.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Toronto to Phuket via Delhi |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |