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Air India Customer Reviews and Air India Passenger Trip Reports



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Air India Customer review :  23 December 2011 by D Batin    (Portugal)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-DEL. Only one food option. Seats almost do not recline, entertainment screens are faulty, flight info unavailable or not working, no paper towels in WC. They did not distribute immigration forms onboard causing a delay later on during immigration formalities. A321 a wrong jet for a 5-hour flight.



Air India Customer review :  2 December 2011 by J Russell    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DEL-BKK economy. I flew Air India for its generous 35kg baggage allowance. LHR-DEL 777, had tired seats with ironmongery sticking into my back, but seats are spacious and many were unoccupied so plenty of room. Inflight entertainment - seat-back screens worked intermittently and the neighbouring seat had buttons missing from the controller. Choice of non-Indian movies very limited anyway. Plane held at the gate for about an hour after 21.30 scheduled departure, and no attempt made to serve drinks. Drinks eventually served 2 hrs 40mins into the flight. No wine with the meal. Chicken curry was excessively greasy. Breakfast coming into DEL was also poor. Indian airports offer tediously repetitive security checks at different points and DEL-BKK was delayed 1 hr 20mins. After boarding we waited at the gate for another 40 mins whilst passengers from a delayed flight straggled on. The Airbus looked pretty tired but seats were more comfortable, again not overly busy, and service was somewhat better on this flight with water offered frequently. Drink service was limited again. Dinner was better quality than LHR and tasty, but tiny portions were disappointing. They didn't seem to make up any time on this flight so although I'd allowed 3 hrs for my transfer to domestic in BKK, I missed my connection. Timekeeping was consistently poor, DEL is a series of queues, cabin service was disinterested, the planes are relatively new but shabby, food and entertainment lacking - and the tickets are expensive.



Air India Customer review :  3 March 2012 by L Martin    (Spain)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I flew from Kathmandu, Nepal to Varanasi. We boarded about 2 hours late and after keeping us inside the plane for 30 minutes they simply said that there was a problem with the engine and we had to get off (no apologies, no explanations). They packed us into a run-down bus parked in front of the aircraft and without any further explanation we sat for 2 hours. Almost 4 hours after our departure time we were simply led back into the plane. Arrived 5 hours late in Varanasi. Staff attitude terrible.



Air India Customer review :  23 February 2012 by C Chouleur    (France)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOM-GOI A319. Delayed flight without good explanation. FA's were friendly on this short flight. Mid afternoon flight with just a drink and peanuts, I would have liked more.



Air India Customer review :  20 February 2012 by V Bagaria    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On time departure from CCU and on time arrival into BLR. Quality of food was good and they served an adequate dinner. Crew could be a little friendlier but the experience was better than expected.



Air India Customer review :  9 February 2012 by Rohit Paul    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-DEL-HYD-BOM-DEL-ORD. The last time I flew them was in 2007 and I found it to be average. Now the air hostesses were friendly and attentive, food was great, and the IFE pretty good. The seat and spacing was pretty good and ample in comparison to other airlines. The only downside I see is from Indian security at the airports.



Air India Customer review :  6 February 2012 by Karl Moosbrugger    (Austria)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PNQ-GOI in Economy. Flight was on time, check-in efficient with friendly ground staff. Served snacks and drinks by a friendly crew on the rather short flight. On the negative side: cabin was dirty with torn and worn- out seats. My seat consisted of a big crater-like hole and was very inconvenient.



Air India Customer review :  1 February 2012 by D Whalley    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Mumbai to Kolkata. Plane at gate on time, but apparently staff were not! After 30 minutes without any information the Indian passengers started to complain. Within minutes the complaints turned into loud shouting. Whatever was shouted produce results because the gate opened almost immediately. Full flight. Comfortable seating with good leg room (for economy). Good meal which included veg and non-veg choices. Overall Air India have a reasonably good domestic product but it appears they are struggling with reliability.



Air India Customer review :  25 January 2012 by S Datta    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-DEL-JFK in Economy over the Christmas period. Flight from JFK to DEL was excellent. The aircraft seemed new, was very clean, and the IFE selection was good. Boarding etc. were far smoother than I am used to on BA, my usual carrier on this route. Food was good and the inflight staff were young, professional without being stiff and/or overbearing. My experience was enhanced by having been given an exit-row seat. But even the return flight was good, and this time I had a ghastly middle seat. Nevertheless, the staff kept up well- fed and hydrated; there was an ample supply of cookies/chips/drinks in the galley, and the flight was quite pleasant. Timings again are superb - essentially an overnight flight; leave home in Delhi after dinner; arrive in JFK in time for breakfast. Overall, I was pleasantly surprised.



Air India Customer review :  25 January 2012 by A Galvez    (South Korea)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Seoul to Hong Kong round trip. Flight to Hong Kong left and arrived early. The inflight entertainment was good, although the English movie selection was a bit outdated. The flight crew was pleasant. Food was really good. Return flight left and arrived on time. Same thing for inflight entertainment. My headphones were broken, but the attendant promptly got me a new set. Breakfast (omelette and croissant) was, again really good. Overall great value for money.



Air India Customer review :  21 January 2012 by J Gandhi    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

25 Dec flew Chicago-Delhi connecting Ahmedabad. Check-in was quick and departed on time. Inflight meals plenty with beverages and alcohol offered free of charge. 2 full hot meals and small snacks during flight. Sky bar open for extra snacks with beverages. Comfortable seats and lots of leg room with foot rest a plus. Courteous staff ready to help. Transit in Delhi a breeze. Baggage arrived promptly at Ahmedabad and was out within 45 minutes. Return, Ahmedabad Chicago via Delhi. Again no issues except 1hour delay in Delhi. All in all very good experience and would recommend.



 




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