AIR EUROPA review : 3 October 2008 : by D Garcia

Customer Rating : 1/5

Bad experience with web reservation. They charged credit card but sent email saying the reservation had not been made. Further calls to 5 different numbers confirmed that it was an internal airline error; they asked that we call their "incidents" line, but this number says there are no agents available and make you wait indefinitely (and this is a charge call). Emails asking for reservation confirmation have been ignored for three days, even though we attached the original printed confirmation from the website. Passenger travels tomorrow to make an international connection and is very nervous about this lack of service.

AIR EUROPA review : 22 September 2008 : by D Chown

Customer Rating : 1/5

BOD-CDG-Malaga. I agree with earlier comments about this being an Air France partner. It shouldn't be. When I book with Air France, I expect a certain standard of service on board. This is not a "low cost" airline, yet every drink and sandwich has to be paid for. No newspapers or magazines, I didn't expect in-flight entertainment anyway on such a short flight so no complaints about that.

AIR EUROPA review : 25 July 2008 : by Esther Magin

Customer Rating : 2/5

MA -IBZ return in economy. Departure from the Terminal 2 in Madrid is stressful with last minute gate changes, uncertain departure times and unexplained delays. Airport staff tired and with so much attitude, I have no idea why. Plane oldish 737 with very cramped seating but this is only a short flight so not to big of a deal. I was connecting on to a KLM flight on the return and had booked the flight through Northwest, when I checked in in Ibiza they could allocate me only the seat that had been given to me by the system, which I thought was funny. Online check-in (which is the best invention ever) never works on this airline and the lines at Ibiza airport were just outrageous. Don't buy their white wine, it is just hideous! Their Cava is the same price and much better.

AIR EUROPA review : 22 July 2008 : by P Suarez

Customer Rating : 5/5

Madrid - Malaga. I have no complaints for this airline. The flight was on time, cabin crew very friendly (although only to those who spoke Spanish) and the plane with comfortable leather seats. For the price paid, ticket was excellent value for money.

AIR EUROPA review : 24 June 2008 : by Andrew Dixon

Customer Rating : 2/5

Palma to Madrid economy. Online check-in hopeless - no facility to select seats. Boarding chaotic. Gate staff more interested in chatting than boarding passengers. Boarded ontime but flight departed 30 mins late without explanation or apology. Airbus 330 in excellent condition but seating very cramped. Arrival at Madrid a shambles! Took nearly 30 minutes to disembark. Then bussed to other side of the airport to wait another 30 minutes for baggage. Altogether a very disappointing experience.

AIR EUROPA review : 31 May 2008 : by Jean Evrad

Customer Rating : 3/5

Malaga to Paris CDG in economy. As Gold Member of Flying Blue, I have to use regularly this route. Unfortunately, when I book my flights with air France, I end up flying with Air Europa, partner of Sky Team, where service and standard of comfort are far below Air France. Seat pitch among the smallest I have ever seen. Crew is efficient though. You get the kind of service you would expect on a low cost airline. But if I buy my ticket on Air France, I don't want to fly with a low cost airline instead. Considering seriously on dropping Air France and their partners.

Air Europa review by B Yomtov

12 March 2008  Customer Trip Rating :

Economy CDG to AGP and back. Planes new B737-800, clean and very comfortable. Crew were efficient. Very good product for the fare paid!

Air Europa review by Pieter Boone

12 March 2008  Customer Trip Rating :

BCN-IBZ. I use online check in, allowing me to save time at the airport. Air Europa allows check in 48 hours before departure. But the online process is strange and before you know it your on-screen boarding card is there, without giving you the option to choose a seat. Air Europa flies 737's that have a few rows with no windows. On separate occasions I have been assigned this row, when I choose a window seat. And again today I am in row 10, seat A with NO window, this is the most claustrophobic seat you can imagine. Flight on-time but seating horribly cramped. A lot of information from the flight attendant in charge, but all in Spanish.

Air Europa review by J Damiani

17 January 2008  Customer Trip Rating :

Paris-Madrid-Salvador in Economy. The only good thing about Air Europa is the price of the ticket which for Christmas time was much cheaper than any other airline on this route - if you book in advance! You get what you pay for - uncomfortable B767, poor food, delay. In Salvador, the check-in attendant did not know that Flying Blue Gold members can use Business class check-in line, because he ignored the fact that Air Europa was an associate member of Flying Blue. No lounge in Salvador, lounge in Madrid quite spacious but beverage and food service is average. Onboard, I had to insist to get a glass of water outside beverage service. Good thing, they serve cava, the spanish champagne in economy. On the MAD-PAR segment, you have to pay to get food & beverages.

Air Europa review by Gil Milon

17 January 2008  Customer Trip Rating :

Rio-Mad-Rio. A330-20 good condition and with PTV. However bring your headphone (standard, equal to any mp3 player) otherwise they will costs 6 Euros. Seat okay with pillow and blanket. Departure on time, with a small delay in the return without bigger problems. Free meals - however any extra after service, except water, are paid (alcohol and juices). Poor service: meals thrown on the tables, almost no cordiality of the flight attendants and lack of hygiene of the bathrooms. In summary, it has to be the cheapest option.

Air Europa review by Stephen Beazley

1 January 2008  Customer Trip Rating :

Should have flown out of Gatwick on 22/12/07 at 17.55 to Fuerteventura, but no aircraft. No information given. Boarded flight next day to be told flight crew had no flying time left. Boarded again on 23/12/07 and told we where going to Fuerteventura to find that we have landed in Gran Canaria. Stayed in Hotel that night. Flew out of Grand Canaria at 9.00am to arrive in Fuerteventura on 24/12/07 2 days late. Ruined the holiday.No representative for Air Europa at Gatwick.

Air Europa review by Jonathan Roberts

5 October 2007  Customer Trip Rating :

Rio-Madrid-Rio. Good flight - punctual departure and arrival. It's a no-frills airline so you get what you pay for, but overall it was satisfactory. Only complaint is that on the Rio-Madrid leg I had reserved a seat 2 months in advance and confirmed it 2 days before departure but for no apparent reason they chose to ignore the reservation (reserved seat ok on the return leg though).

Air Europa review by Y Casal

24 April 2007  Customer Trip Rating :

Salvador Brazil to Madrid in January this year. Must say it was a total dissatisfaction to use Air Europa services. Everything was poor. The food awful, crew unfriendly and unresponsive. Felt as if I was an unwanted person instead of someone who was paying a expensive ticket to use the flight - even water was denied to my sick son. Not impressed at all with Air Europa, won't use this carrier anymore and would advise anyone to avoid it.

Air Europa review by S Williams

26 March 2007   Customer Trip Rating : n/a

Paris CDG to Malaga and return. Air France ticket, shared route. No complaints with the aircraft or crew, except I echo the earlier comment about lack of flight information on the internal screens. But I objected to having to pay for food and drink on a flight ticketed as Air France, obviously not the fault of the crew. Complaint to AF went, as usual, unanswered.

Air Europa review by D Woods

20 March 2007   Customer Trip Rating : n/a

Las Palmas to Exeter. Flight delayed 8 hours. Little or no information for waiting passengers. Food awful even by airline standards. Service below usual standards as well.

Air Europa review by David Chown

26 February 2007

Paris CDG to Malaga and back with Air Europa. Clean, comfortable aircraft, pleasant crew. Only criticism is that the drop-down screens show only safety information and items about the airline, not the usual information on altitude, position map etc.

Air Europa review by Clare Hampson

7 February 2007

I recently flew to Havana with Air Europa. It was simply the worst travel experience I’ve endured for a long time. The systems are poor and inefficient, staff incompetent and the inflight entertainment didn't even work. We could not buy food or drink on the flight to Madrid from Gatwick because the staff would not accept sterling. The boarding passes Madrid /Havana should have been issued at the Gate, yet this was impossible as security wouldn’t let us through to the Alpha gate without a boarding pass. We had been assured by Air Europa that this would not be the case because of our concerns over the short transfer time. Again, very poor service and disregard for our smooth passage. The gentleman who was supposed to help us at Madrid did not materialise – despite several assurances that he was on his way. He did in fact turn up at one point, took one look at us and then ran away back onto the plane. It was almost comical. He clearly was trying to avoid us. During the flight he looked very embarrassed. As a result, the boarding was extremely stressful as the boarding passes were only made available at the very last minute. In Havana, 3 of our bags went missing. They turned up 2 days later. On the return flight (all 9 hours of it), my inflight entertainment was not working. I heard subsequently that many in the group also had no in-flight entertainment. I brought this to the attention of a steward who did not come back to me at all. Once in Madrid, we endured the most stressful 3 hours again trying to continue with our journey with Air Europa. Despite assurances from someone in the UK office confirming that our names were in the system, they were not. We were told there was nothing to be done. The man at Madrid airport was very rude. We were put on standby until the last minute. How is it possible for them to get away with such sustained incompetence? The tickets might be less expensive than other carriers but it really is not worth the stress. The experience of my friends is much worse.

Air Europa review by Mike Preston

26 January 2007

ORY-SVQ-ORY. Into the disorganised and scruffy chaos of Paris Orly, where at 1200, the departure board for our 1355 flight showed 'closed - boarded terminated', the Air Europa experience was pleasant. Both flights left on time and arrived ahead of schedule. Service was adequate, from a far friendlier crew than Iberia. 737-800's very clean and both landings smooth despite strong crosswinds. Would happily fly this carrier again.

Air Europa review by Robert Cooper

9 January 2007

Las Palmas to Barcelona. Fast friendly check in at Las Palmas although ground staff did not know Air Europa was part of Sky Team frequent flyer program despite code sharing with KLM and Air France on this leg. Early boarding, brand new 737 800 aircraft. Smart leather seats, crew in new trendy uniforms and very friendly. Leather seats a nice touch, however, leg room and seats incredibly cramped worst I have ever experienced - Spanish passengers sitting next to me told me that is normal for Spanish aircraft. Luckily back of aircraft not full so we were able to move round. Aircraft left early for the 3.5 hour flight. Drinks and food served for a cost, crew friendly and attentive for the flight. Aircraft arrived early. I would really recommend this airline except for the extremely cramped seats and leg room - such a shame

Air Europa review by Joaquín González

15 November 2006

MAD-BUD-MAD There is little difference between Iberia, Spanair and Air Europa in both domestic and European flights, ie, no food and little legroom, so they are all competing on price. With newer plans (B737-600/800s mostly for their domestic/European routes) Air Europa appears to have an edge over Spanair. My flights to/fro Budapest were OK. Both on time, although the first flight was rescheduled from 10.00h to 15.00h about a month ago. Didn't buy food, didn't check bags, so can't comment on those aspects.

Air Europa review by Nick Francis

12 November 2006

AGP-MAD-AGP I have flown with Air Europa in the past and not been too disappointed. Yes they may leave late, but at least the tickets are cheap. However, the question I continually asked myself during the following ordeal was "is a £30 saving really worth it"? It would appear not. Upon arriving to check in at Malaga, the flight was not up on the board. Further consultation at the ticket desk revealed why. "Yes the schedule has changed. You should have been told". The flight had left an hour early without notifying anyone. By the looks of the queue outside the office, we were clearly not the only ones left in the dark by UX. To her credit, the very sympathetic agent ran around the airport for 20 minutes until she was satisfied that we had been transferred onto an Iberia flight. The return journey was no better. Turning up extra early, we knew nothing was awry until receiving our boarding cards. A flight due to depart at 1610 had a gate opening at 1735. "No," the agent shrugged, "we've re-scheduled to 1810". That was that, apparently. I have never heard of any other airline doing this without making a concerted effort to inform passengers. I had only booked tickets a month previously, but apparently that was what I should expect when booking "so early". Suddenly the surly crew of Iberia seem so much more attractive. To be fair, the major problem is not the staff themselves but the Spanish 'system' which neatly ensures that no one at any level has any sort of responsibility or culpability. I sincerely believe that Iberia is the lesser of two evils.

Air Europa review by Laura Field

18 July 2006

PMI-BCN-ATL-DFW. Problems started before leaving Palma. Air Europa check in desk! There were only 3 open for at least 10 flights leaving within an hour, by the time I stood there for well over an hour, there were only 15 minutes to spare before my flight left when I arrived at the desk. The girl did not then know how to put my luggage into transit and it took for ground agents to work it out. Flight was then delayed, no info was given on arrival time of the plane. I requested a message sent to Delta airlines to inform of my arrival (later to be told Delta had been informed I was not present on the Palma-Barcelona flight!) Finally arrived at BCN and requested assistance in getting to the other terminal to the Delta check in, this again was denied. My return 3 weeks later to BCN, was an uneventful journey until I arrived for my Air Europa flight from BCN to PMI. My luggage had come in transit direct from Dallas, however I still had to check in for my boarding card. There are no fast track check ins for travellers without luggage and no automatic check in either, so yet again I had to stand in a line (only 2 desks open for well over 100 passengers!) At the gate before departure a lady who was in transit from Sweden had not checked in again, the girls sent her back downstairs leaving all the other passengers waiting aboard! Due to this we missed out slot and ended up leaving over 40 minutes late. Arrived in Palma and luggage did not.

Air Europa review by Christophe Chouleur

24 May 2006

Sevilla to Barcelona . Being flying blue Gold I was able to keep my luggage with me, but it was not possible to get boarding pass for my connecting flight to Paris because it was an e-ticket. Flight was on a new B737-800 that was full. No inflight service except drinks for sale but excellent welcome by flight attendants and on time departure and arrival. In flight videos but no sound. All together a pleasant experience regarding the price paid.

Air Europa review by Tim Johnston

20 May 2006

Just flown with airline, Manchester - Lanzorote through ThomasCook and it was excellent. The flight departed 10 mins early with plenty of legroom and comfortable seats. The meal was poor and they don't provide any inflight movies so do take a book.

Air Europa review by Colin Majury

28 April 2006

Palma from Belfast, family of 4, 2 AD, 2 CH, allocated seats to-gether at the front of the aircraft, very punctual departure and arrival in both outward and inbound journeys, inflight meals good, cabin crew pleasant and helpful, inflight entertainment would have been more enjoyable had the sound have been in English and not Spanish. Modern Boeing 737/800 series 'next generation' aircraft very clean and comfortable. I am aware that Thomas Cook charter these flights for their customers as their own Airline has not got the capacity to 'do' the route itself.

Air Europa review by Eduardo Gómez

29 January 2006

BCN-MAD-CCS and back. The domestic flight was okay, in a new Boeing 737-800 with the new leather seats. The service was the same as low cost, a fact that most airlines in Spain are doing. Boeing 767-300ER to Caracas. The seat pitch was very little, I had to remain seated for 8h30' in a seat in which my legs couldn't fit! The pillow was very little and it wasn't made with material but with paper! The blanket was also low quality. Catering was very little, no choice of the hot dish, the same for everybody (in this case it was chicken). Food was good quality, but very little quantity (the hot dish, a little salad, bread and a little piece of cake). The second meal was a couple of hours before our arrival to Caracas and consisted of a little bun of bread and a little croissant with ham, coffee or tea and juice or water to drink, other drinks had to be paid. Between meals there was a bar service, but prices were quite expensive. Water was free though. The entertainment system, two films in the main screens, a chapter of FRIENDS and that's it. During the rest of the flight the screens were switched off. Well, having into consideration that I paid 1050 € for the round trip - never again!

Air Europa review by  Stephane Leroy

16 September 2005

To Madrid from Caracas with Air Europa. Since in transit, I got to Caracas airport something like 7 hours before (I know it's quite too early but I had another flight from Colombia in the morning). I've looked for someone from Air Europa for 4 hours. To make the story short : the Air Europa team I finally found (after 4 hours) told me : "Ok. Just wait here with the other persons in transit. We'll give you your bording pass later". 30mn before the flight departure, the same guy went to us saying that "Que disculpa, que el vuelo esta Full" (sorry, the flight is already full) !!. There was an overbooking that day for 10 people. It seems like they decided to not let the people in transit go (since we were also 10 people) Something you also should know - they paid us a 4 star hotel in downtown Caracas but the Air Europa staff from Caracas asked us our passport (officially to let them book our flight for the day after) at the airport on the 31st of July but we couldn't get it back (despite of our claims) until the 1st of August, which means we've passed one day in Caracas without our passport. I've filled in a reclamation form at Madrid' airport, sent e- mails and fax to their customer service - they simply do not answer.

Air Europa review by   R Litchfield

13 September 2005

I had telephoned Air europa to book seats on our flights to and from Tenerife South. Even with a copy of an email confirming this it was not honoured. On our return journey from Tenerife South to East Midlands we were nearly last to check in due to our Tour operator. When we finally got to the front I asked to be seated together as my husband and I have two children 6 & 3 years. Only to be told that this was not possible! we all had to sit separately even my 3 year old!! I told him that that wasn't going to happen, he said 'not my problem' It was only due to a very kind family over hearing me that they offered us their seats that were together. Surely children sitting on their own is a breach of aviation rules? Does anyone know? what if there had been an emergency, how would have I got to my 3 year old half way down the plane? Once on the plane the staff were curtious, but the pitch on the seats are short. we were on a Airbus 737/800. It would help if ignorant people wouldn't recline their seats.

Air Europa review by   Pieter Puijpe

29 June 2005

I flew on a return flight at the end of May 2005 AMS-BCN-Las Palmas in Business Class. The stretch Barcelona - Las Palmas was carried out by Air Europa. I am a Platinum elite member of KLM Frequent Flyer Program. Both KLM and Air Europe are Skyteam members. On the return to Amsterdam via Barcelona on flight UX 9036 on 31/05/05, I was refused by an Air Europa official to take my regulation sized carry-on bag with me as it was weighing 12 kilos instead of the allowed 9 kilos. I offered to split it but that was not allowed. I always carry the same carry-on bag with me on my trips throughout Europe and no check-in luggage or other carry-on luggage. I never had any problems with this before or since. I Informed the cabin staff on board, who were very embarrassed and provided me with a complaint form which I duly completed and returned to the cabin staff. There were only 2 Business Class passengers on that flight. To date (25/06) Air Europe did not bother to respond to my complaint. On arrival in AMS my bag, that had to be checked-in in LPS, had not arrived. This caused additional problems. Needless to say, that I intend to avoid using Air Europe in the future.

Air Europa review by   Stephen Morton

23 May 2005

A pleasant trip both ways from Leeds/Bradford to Tenerife return. Crew were pleasant. Flight was on time. Will fly Air Europa again. Thank you for a good flight and service.

Air Europa review by   John Durns

7 March 2005

Two excellent flights with Air Europa in Feb 2005. Exeter to Gran Canaria, and Gran Canaria to Exeter. Both flights were on time, and pleasant., BOEING 737-800 very clean and no problems. Good inflight food. Happy to fly Air Europa again in June.

Air Europa review by   Keith Barnes

20 October 2004

I travelled from London Stansted to Gran Canaria Las Palmas and return in mid October using Air Europa through Thomas Cook as a package booking. I had previously read comments that the standard was not good, however I was pleasantly surprised. The main comment I would make is that the outward journey was over an hour late taking off. In general I found it was a smooth and comfortable flight, plenty of leg room and I normally suffer from this aspect having long legs. The inflight meals were good, the staff ,although their English was poor and they spoke much too fast to understand, were very polite and pleasant. Drinks on board were expensive but then you expect that. It was nice not having continual sales throughout the flight as often happens on package flights. The plane was nice and clean also. I would be quite happy to use them again.