AIR EUROPA  Passenger Reviews and Passenger Trip Reports

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AIR EUROPA customer review :  18 September 2009 by L Parisot   (Spain)

I fly back and forth Alicante to Paris twice a year. The biggest pain is that check in counters open when the passenger lines reach the airport exit doors. Long waiting and usually several flights destinations within minutes and gates of each other in one line. Very confusing at the counter and at the gates. Onboard, if you travel on their Boeing aircraft, legroom is okay, I'm 5'8" slim, otherwise, very cramped in other aircraft. Announcements are in Spanish and gibberish English whether in Alicante or Paris, French is beyond them it seems. As others have pointed out, everything is for sale and once in the air, they pitch mobile phone cards, fast food, drinks and "duty free" items. AE is cheap. Baggage may be missing personal objects. If you need to change your reservations, then you may as well get a new one way ticket because of change fees and the way the compute the one way exchange.

AIR EUROPA customer review :  9 September 2009 by N Carmichael   (USA)

JFK-Madrid return. 9-30pm outbound flight delayed 7 hours, so they put us up in local hotel. Flight uneventful once we got going (told us 4am takeoff, but no flights are allowed out of JFK until 5am, so that was stupid ruse to make sure people didn't dawdle at the hotel). Food mediocre, but wasn't expecting much. Not comfy in crowded seats. Garbled English announcements both ways. Pleasant flight staff both ways, but first thing out on the flight to Spain was the duty free cart - not refreshments or food. People buying candy to sate their hunger. Flight back not delayed, better counter staff in Madrid.

AIR EUROPA customer review :  25 August 2009 by C Dixon   (UK)

Flew to Cuba via Madrid from Gatwick. Food was poor, staff provided grudging customer service and were more interested in trying to sell duty free than provide a drink or assistance. On the flight back from Cuba the entertainment system in my seat did not work as it had been vandalised, the seat next to me did not work either, when highlighted to the cabin crew they said unlucky, find another seat. I moved seats watched one movie then the system failed again. The cabin crew said they were sorry, it always happens and I would have to just find another seat; unacceptable when you are paying €800.

AIR EUROPA customer review :  24 August 2009 by Sarah Chown   (France)

Never had such a bad travel experience. No aircon Madrid-JFK, far too much coming back, rude staff, all announcements in Spanish and the one or two in English incomprehensible, lousy food (same on both trips). Everything for sale even the headphones for listening to films or music if you don't have your own - very little space, long flights with your knees up your nose doesn't ring my bell. On the ground, Air Europa are at best disorganised, once airborne, it's a company on the make with high prices and low cost service where even a smile costs.

AIR EUROPA customer review :  12 August 2009 by Pieter Boone   (Netherlands)

MAD-IBZ on new EMB 195 which is a beautiful aircraft, however, Air Europa crammed in more seats, so windows are misaligned from row 4. Seat pitch is ridiculous and no one has a window seat. Service is no frills and staff is indifferent at best. Both flights late and limited information on the cause.

AIR EUROPA customer review :  13 July 2009 by J Polacheck   (USA)

Horrible experience returning from Spain to NYC - we arrived via Mallorca (when they could have notified us of a 10+ hour delay!) to no one letting us know our flight to NYC was seriously delayed. We were sent to 4 different booths to try and get answers - when we finally returned to the airport 8 plus hours later, there was not a single Air Europa staff person there. Fend for yourself seems to be the airline's motto - I would rather spend a hundred dollars more and fly a proper airline.

AIR EUROPA customer review :  8 July 2009 by N Dahms   (USA)

JFK-MAD-PMI 4 hour delay, luggage lost. PMI-MAD-JFK 11 hour delay. There is never any air Europa staff at the airports, and hence no customer service. For the 4 hour delay at JFK, a gate agent did not show up until 1 hour after the flight's original scheduled departure. When they lost our luggage, Air Europa was unable to tell us if it had even left JFK - they had no tracking system, unlike other airlines. With the 11 hour delay they offered no assistance to rebook us. We also tried to upgrade to business class (there were empty seats), but they said it was impossible because the "flight was closed". This was truly the worst travel experience of my life.

AIR EUROPA customer review :  25 August 2009 by C Dixon   (UK)

Flew to Cuba via Madrid from Gatwick. Food was poor, staff provided grudging customer service and were more interested in trying to sell duty free than provide a drink or assistance. On the flight back from Cuba the entertainment system in my seat did not work as it had been vandalised, the seat next to me did not work either, when highlighted to the cabin crew they said unlucky, find another seat. I moved seats watched one movie then the system failed again. The cabin crew said they were sorry, it always happens and I would have to just find another seat; unacceptable when you are paying €800.

AIR EUROPA customer review :  24 August 2009 by Sarah Chown   (France)

Never had such a bad travel experience. No aircon Madrid-JFK, far too much coming back, rude staff, all announcements in Spanish and the one or two in English incomprehensible, lousy food (same on both trips). Everything for sale even the headphones for listening to films or music if you don't have your own - very little space, long flights with your knees up your nose doesn't ring my bell. On the ground, Air Europa are at best disorganised, once airborne, it's a company on the make with high prices and low cost service where even a smile costs.

AIR EUROPA customer review :  12 August 2009 by Pieter Boone   (Netherlands)

MAD-IBZ on new EMB 195 which is a beautiful aircraft, however, Air Europa crammed in more seats, so windows are misaligned from row 4. Seat pitch is ridiculous and no one has a window seat. Service is no frills and staff is indifferent at best. Both flights late and limited information on the cause.

AIR EUROPA customer review :  13 July 2009 by J Polacheck   (USA)

Horrible experience returning from Spain to NYC - we arrived via Mallorca (when they could have notified us of a 10+ hour delay!) to no one letting us know our flight to NYC was seriously delayed. We were sent to 4 different booths to try and get answers - when we finally returned to the airport 8 plus hours later, there was not a single Air Europa staff person there. Fend for yourself seems to be the airline's motto - I would rather spend a hundred dollars more and fly a proper airline.