Air Europa

Paris to Madrid economy class aircraft arrived with 1h 45 hour delay at Paris to pick up passengers then we were rushed into the aircraft to avoid the 2 hour delay penalty. Once seated it took an extra 45 minutes to take off as the pilot said it did not have clearance from Madrid control tower. Why rushing the passengers into the airplane then? In the end we landed with almost 3 hour delay no compensation food or drink offered during the flight staff extremely unpleasant and unprofessional chatting loudly between themselves at the back of the plane. The aircraft was dirty it really felt like a very poor airline I would not recommend it at all.

A very poor airline which offers poor value for money and would certainly not recommend. London-Gatwick to Madrid and back. Check-in is very slow with massive queues at the airport. Boarding ok but could have been much more organised. Their aircraft are a right mess and showing their age very uncomfortable even for a short flight. The cabin crew are not at all good.

Buenos Aires-Madrid. The original ticket was through Madrid to Rome and I wanted to disembark in Madrid instead of going all the way to Rome for which they charged me EUR 70 but it took them 40 minutes at the check-in to execute it. Nearly missed the flight. The service onboard was very bad and inattentive. Most of ground and onboard staff speaks Spanish and poor English. I had the feeling throughout that they are barely on top of things they are doing so any request a bit out of ordinary causes problems. I had no major issues but overall it was the worst flight I ever had.

London Gatwick to Buenos Aires (via Madrid) 4.5 hours late with no explanation given at all. Air Europa changed my return flight by 3 hours -again with no explanation. Flight was in the early hours so left in the airport with no ground staff from Air Europa at all. The service is appalling. The planes themselves are not set up for long-haul. Many of the seats do not recline nor do many of the screens for on board entertainment work. You have to pay for headphones or bring your own. The food was beyond awful and the air hosts could not tell me what the food was (it was hard to identify and I am not a meat eater). I was told to 'just try it or leave it not their responsibility to know what the food was'!. For me the most worrying element was the lack of safety. We descended and landed with the air hosts standing up and chatting. Some of the overhead lockers were not shut and passengers were not asked to have seats upright or tables put away. Seat belts were not checked at any point.

Business class CDG-AGP being the second leg of the flight from NRT. The flight was canceled due to heavy snow. Till here everything understandable. The company didn't offer us business class seats for the flight next day until I complained and made some noise. Air Europa didn't offer us hotel and left us sleeping in the terminal without any support - no hotel no food nothing. The ground staff didn't give us any explanation or made any official announcement - so all passengers running from one side to another. I can understand/accept a flight cancelled by weather but it's unacceptable that they left us hanging in the airport in such conditions. I'm Spanish and I will avoid Air Europa like the plague - not even a low cost company.Old planes old seats everything looking early 90's.

Paris to Lima in Business because of their unbeatable price and pleasantly surprised by the level of service. CDG-MAD a codeshare by Air France whose Business Class service is below all standards just normal economy. Business lounge in Madrid is very basic but onboard young and cheerful crew who were attentive and smiling. Excellent meals with Spanish flavours and some of their best wines. Comfortable reclining seats allowed a nice sleep. Similarly pleasant experience on the return flight.

Air Europa overbooked the flight and my pregnant wife is now trapped in Argentina and unable to return home for a minimum of 24 hours. Staff are being very unhelpful with arranging alternative flights although other flights are leaving today. Please do not book with this airline.

Barcelona Miami-Barcelona. Based on a decent experience a year ago flying to Argentina decided to fly them again. Now I regret it. BCN-MIA was uneventful; nothing worth mentioning except confirming what others have already written about their old B767s (old no flight entertainment tight seats etc) - crew did smile at times which made me think that they make an effort to differentiate themselves from Iberia. Flight back a complete nightmare: Completely incompetent check-in staff at MIA airport 1.5 hr delay in Miami late boarding and departure without explanation. Thirsty and hungry passengers had to wait about an additional 1.5hrs after take off to have dinner served as crew were busy with duty free sales. By landing 1 hour late in Madrid a significant portion of passengers lost their connections. About 20 of us were connecting to Barcelona and when arriving to passport control section we were told we needed to pick our baggage (they were supposed to go directly to Barcelona?). With tons of baggage connecting passengers had to stroll through Terminal buildings 1 and 2. When we finally arrived at the customer service center in T2 an airline employee got us all BCN passengers together and told us everything was prepared for us to continue our journey with local low cost carrier Vueling since their next flight wouldn't leave until 9pm. At first this seemed like a decent solution but when I asked her if Vueling would accept our 2+ baggages (based on ticket allowance travelling to US) she hesitated and rushed to call Vueling. When she came back she said the answer was no - since Vueling accepted 1 baggage/20k per person and that either we paid our baggage excess with Vueling or we fly with them 5hrs later. Frustrated we took our chances and gave it a shot at Vueling who thankfully checked in the totality of our baggage without charges and who brought us back home 5 hours later than expected. Next time I will be very willing to pay 100 EUR more to travel with other carriers.

Madrid to Las Palmas. 3 hours delay poor information of what is happening. What upset me most is the fact that there was hardly no information of what is happening and it was only in Spanish. I wouldn't travel with them again. The last drop was when my daughter's suitcase arrived broken as well.

Madrid to Gatwick 21st November showed up in T-1 in Barajas 2hrs before departure to find a line for check in that in conservative estimates was at least 150 metres long and with at least 600 people. Air Europa has a considerable number of flights to South America all leaving around midday most passengers show up three to four hours ahead of travel. After 1.5 hours we were only halfway through the line I went to the counter to see what they planned only to be dismissed with poor manners. At 20 min. before departure Air Europa started to call all passengers to Gatwick to step forward it turned out that more than one hundred people were in the same predicament they frantically started giving out boarding passes to all involved massive disorganization many highly upset. Needless to say the flight left late never again.