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Air France review - by C McCafferty
2 September 2007 Customer Trip Rating : 
LCY-DUB return, operated by CityJet. Travelling through LCY is so easy, but I had plenty of time to
enjoy the airport as the flight was delayed by over an hour. Once onboard service was efficient for
the short flight, and attendants were professional, albeit with little to do (only a drinks service
with a bag of nuts provided). On the return, crew were professional and seemed courteous to those
passengers that had requests. Overall, I was impressed by the general feel of quality, but significant
delays on both legs lets the service down.
Air France review - by Pascal Raverdy
30 August 2007 Customer Trip Rating : 
As French person I do not especially take care about AF ! CDG-Copenhagen and back. The CDG 2D airport
is a nightmare. We boarded into a bus, then waited for 30 min in the bus (stand up) to take 200 meters
farther another stairs to go to the gate. Staff okay. Meal (dinner) is a caricature of the french
taste - coleslaw, chocolate tart (no cheese or fruit). Back staff and plane : anything to say they
were good (but a smile is always appreciated). AF prices were better than low cost airlines, but the
meals are the same - nothing to eat or rather not many things (and into a plastic box signed P Stark -
but we do not eat the box !!).
Air France review - by F Cremonini
21 August 2007 Customer Trip Rating : n/a
Bologna-CDG-Mauritius on A-318 and B-747-400 in Economy. Seats with very small seat pitch/legroom and
recline, and service sub-standard - in 11 hours, water and drinks offered only once with main meal and
once again with breakfast. A buffet with drinks only was available - but with 3-4-3 configuration on a
night flight, it can be impossible to get something to drink. Food average, with no choice. Wine was
already preset on the tray. No other alcohol offered during this flight. Very poor experience, never
again on long-haul in Economy with Air France.
Air France review - by Michael Keisner
21 August 2007 Customer Trip Rating : 
Paris to Shanghai, Hong Kong to Paris Business Class. My inbound flight to Paris arrived late, Air
France met me at the gate and took me directly to my Shanghai flight. Whilst my bag did not make the
connection they made sure that it was on the next flight. No major inconvenience, albeit AF credited
with extra miles for my inconvenience. The new seats were most comfotable I have experienced. Service
on the plane very good and food more than edible. All in all Air France seemed to have improved their
standards and made me feel like an important customer.
Air France review - by Boris Stevanovic
17 August 2007 Customer Trip Rating : 
DXB-CDG-ALG-TUN-CDG-DXB Business Class. I often fly the route Dubai Europe and Emirates is better on
this route. I think Air France has not changed the menu for the past two years: same fruit salad and
cold starter on the night flight and the daily flight same starters with foie gras (you cannot escape)
if I compare with Emirates the culinary experience is much better.
Air France review - by P Gatineau
9 August 2007 Customer Trip Rating : 
STR-CDG-STR economy. Overall a nice experience. Aircraft very clean and in extremly good shape.
Adequate seat pitch for such a short flight. F/As carefull. Each flight on time. CDG 2D was a
nightmare but obviously not Air France fault. Little desapointed to receive a small sandwich only on
the flight back, outbound only peanuts. Flight price was lower than all low cost carriers to Paris !
Air France review - by F Choong
9 August 2007 Customer Trip Rating : 
LCY-ZRH return. Operated by CityJet on behalf of Air France. Easy check-in at London City Airport,
staff very friendly and immigration quite efficient. Flight left on time and arrived spot on in
Zurich. Airport facilities are excellent, large and impressive terminal. On the way back, had a very
bad surprise, our plane had a technical problem and we waited 20 min in the bus before going back to
the terminal where waited 30 min before being told our plane was cancelled. Zurich staff handled the
situation very well and at the transfer desk, we were all rebooked on a Swiss flight to LCY. I admit
the food on board was far better than on Air France and we even received some chocolates, nice touch
before the landing. Despite this unlucky situation, would fly Air France again as it was a
promotional cheap flight.
Air France review - by Vladimir Kuzmin
9 August 2007 Customer Trip Rating : 
ORY to Martinique on B777-300ER. Seats so small and narrow that it was impossible to eat without not
touching person sitting next to you : AF managed to put 3-4-3 seat configuration on this plane instead
of 3-3-3 . Very small seat pitch and recline. Food was OK but no choice on this route and wine was
already preset on the tray. No other alcohol offered during this flight. For a soft drink they asked
to go to the galley buffet yourself . Very similar service to a charter airline.
Air France review - by Simon Smith
7 August 2007 Customer Trip Rating : 
LCY-MAD return on the new route (operated by Cityjet). Check in quick and easy at the automatic
machines and no queue for fast back drop. Air France uses the old terminal at Madrid (T1) which is a
bit run down but is much quicker to get through than the new terminal. On oard service was very good -
despite being in economy class we got a reasonable size and decent quality snack, and we were offered
a second round of drinks. Both flights were on time, which is pretty rare for London-Madrid flights.
Overall this was excellent.
Air France review - by A Wilkes
3 August 2007 Customer Trip Rating : 
PEK-CDG. Disappointed in many ways by the much vaunted service. B777-300 full to capacity. IFE system
failed at many seats and was not restored and the crew appeared rather disinterested in the problem.
No hot meal choice by the time the trolley reached row 46. Legroom extremely limited even for someone
who is hardly tall. The fact that the flight arrived on time was its only saving grace, allowing a
relatively easy connection to LHR despite the lack of buses at CDG.
Air France review - by F Chaplin
2 August 2007 Customer Trip Rating : 
CDG-ATL return A340 and Kansaï-CDG B777. We expected the worst, we had
quite good or good impression at the end. Staff was pleasant and
effective, the food was fine, seats were good enough for an economy
place, but I preferred the A340 (more space, 2x3x2 instead of 3x4x3 for
B777). Planes were both clean, and the B777 seemed new. Perfect flights
on all points for an economy ticket.
Air France review - by Frank Epple
27 July 2007 Customer Trip Rating : 
CDG-STR, evening flight on economy, got off with a little delay from CDG
after a catering truck got stuck under the aircraft. Good information
why boarding was stopped by the captain; during the flight, delay was
made up so no harm done! All male staff on board, even German spoken,
food and drink ok for a 55 min flight. Overall a very nice experience
with AF.
Air France review - by G Keenan
27 July 2007 Customer Trip Rating : 
In flight service was fine Rome-Paris-Philadelphia, but Ground Services,
starting with one person unable to handle a plane load of misconnects,
ground stairs on most flights, difficult for many, more difficult for
some of us that are old. Gate changes, incompetence, additional delays
were commonplace. Questions regarding assistance, information or am I in
the correct area were handled as intrusive, I was the paying customer
that was inconvenienced, yet I was treated as a non person, a problem.
We eventually did misconnect, and did not have to, it was due to
incompetence, and poor staffing. We were put up overnight, but at a
substandard hotel, no airconditioning in July, and poor quality meals.
Get away with the minimum for Air France. The next day we were delayed,
due to over 100 late arrivals, that would have also misconnected.
Air France review - by Asch Remmer
11 July 2007 Customer Trip Rating : 
DTW-CDG-STR return TRN-CDG-STR Business Class all legs. AF's A330
seats reasonably comfortable even for big people. FA's friendly but not
attentive in both directions, one beverage round and two meals and they
disappear for rest of flight. had to hunt down own water, etc. Meals
not very good. AF Regional aircraft crowded and dirty. CDG is an
unmitigated disaster as transit airport. Older parts of Terminal 2 like
a bus station, newly opened section of Terminal 2 not much better.
Aircraft to bus to terminal (passport control) to bus, to
terminal(security) to bus to aircraft - takes about an hour (thanks to
the expedited 'Aisle 1' lanes for Business Class customers). luggage
missed connecting flights in both directions. AMS is so much better as
transit airport
Air France review - by Vince Danz
11 July 2007 Customer Trip Rating : 
PHL-CDG-DUS in economy. Individual TVs, good selections of movies and
shows, amenity kits with eye shades, head phones, ear plugs, good meals,
free alcohol, nice FAs and modern aircraft. The only small drawback was
the bus from the plane to the terminal.
Air France review - by Frank Sherwin
3 July 2007 Customer Trip Rating : 
SCL-CDG return economy. The 777 is not a very nice plane (too noisy,
seats too high, and overhead lockers are too high and small), but apart
from this the flights were fine. Had an empty seat next to me on the
outbound flight, which is a necessity in economy, but sadly not on the
inbound flight. Flight on time outbound, but returning I had a very
short connection in CDG. Fortunately AF organised a guide to whisk us
through the airport and get us to the departure gate on time. In general
the flight attendants are helpful, multilingual, and leave enough cans
of Perrier in the kitchen overnight. I tried AF's vegetarian meals, and
wasn't tremendously impressed, these seem to be made up on the spur of
the moment and lack minor details such as vinaigrette for the salad,
butter for the bread rolls, etc. Overall an acceptable experience, I
would fly with them again.
Air France review - by J Kemp
30 June 2007 Customer Trip Rating : 
Air France's "City Jet" service between Orly and London City is in for
some turbulent times. Take check-in at LCY for an AF flight to ORY:
Passengers can no longer queue up, check a bag, get a boarding pass, and
move on to security. The airline now forces all passengers to use self
check-in terminals. Typically, a passenger will arrive and line up at
the check-in desk, and as there are few AF personnel about, it's only
when the passenger reaches the top of the queue that s/he is told that
they must use the screen based check-in. If the passenger has a bag,
they have to queue up once again to check it at the so-called "e-
service" counter. This is where they queued up the first time around.
Then, if the passenger is in "business" class - which is usually the
only class of service available on this flight, and wants to have a
voucher for £3.50 to buy a drink at the bar in the departures area
(there is no lounge at LCY), there's yet another queue - more like an
angry mob at this point, attempting to get close enough to the AF
service counter in order to grab someone's attention. Once on board,
"Air France" by CityJet (the plane is AF livery, the crew where AF
uniforms - don't what the City Jet piece is really) one is jammed in, 3
across, aboard a BaE 146 which have seen better days. Despite most of
the plane being designated "Espace Affaires", there is no space and
everyone receives the same treatment. AF makes no effort to recognize
that many of the regular passengers on this sector are high contribution
clients - imposing ridiculous check-in procedures and providing sub-
standard seating and laughable in-flight service. For less money, the
business traveller can have a far more comfortable seat, a proper meal,
get some work done, and arrive relaxed at destination for about the same
amount of time spent in transit.
Air France review - by P Sullivan
27 June 2007 Customer Trip Rating : 
LAX-CDG,Economy, B777-300. Miserable. The movable headrest would not
stay up, so sat with it between my shoulder blades for the duration of
the flight. After half an hour the control unit for the entertainment
system shorts out, so no movies, games, etc. What's worse is that some
genius has decided that the reading light should be controlled by the
same unit. The cabin lights get dimmed after the meal (which I skipped
after one taste, it was that good), and there I am in the dark for the
remaining 9 hours. FA says she can't move me, flight's full. Air France
had cancelled an earlier flight of mine, giving me the option of flying
24 hours earlier or later, and then proceeded to change flight times
thrice on a total of four legs, incl. this one?
Air France review - by Bruno Solnik
22 June 2007 Customer Trip Rating : 
F class CDG_IAH on 777-200 (one row of 4 F seats) and LAX-CDG on 777-300
(2 rows, 8 F seats). Seats excellent but offer no privacy. On the
777-200 the right hand seats are just next to the galley (I mean the
galley starts at the feet of the seats). Very noisy during the whole
trip because FAs keep eating/talking in the galley. The footrest keeps
shaking when they use the galley closet and table against it. There is
no galley in front of 1A (only corridor to cockpit); so much better.
Avoid 1L at all costs. There is only one FA in F cabin. So excellent
service in 777-200, very slow on 777-300. Food was good and plentiful.
Could sample a couple of appetizers on both legs despite full cabin.
Wines are disapointing; not bad but not up to F standards of other
European or Asian airlines. When departing CDG, they started a new
escort service, absolutely wonderful. Personally escorted from taxi to
the plane (use a private limo or van). But nothing when you arrive at
CDG (one bag missing, and had to queue at baggage service for 30
minutes). They increased their fares by 1000 euros because of this
escort service. No escort service, or any special attention at other
airports. F lounge at CDG is a small upstairs appendix to the C lounge,
same seats, same wine, same disapointing breakfast (dry croissants and
fruit juice/salad, nothing else). Just one computer operational. To go
to toilets, you need to walk down to the C lounge. I liked the ANZ
Business class used in LAX. It is not a F lounge, but is much better
than the AF F lounge in CDG. AF has improved its first class product
(and also its cost), but needs to be more consistent to compete with BA,
LH or Asian airlines.
Air France review - by R Gaytan
20 June 2007 Customer Trip Rating : 
LAX-CDG-LHR-CDG-LAX, First / Business Class. LAX-CDG started in the
shared Air New Zealand lounge at LAX. The hot food in the lounge was
quite mediocre, but drinks and other snacks were great. The seat on AF
Premiere (777-200) was a pod suite. This was an overnight flight, so
the cabin was dim, and service was quiet (of course there were only 4
seats in Premiere, so it's always quiet!). The menu was a bit boring,
and appetizers and side dishes much better than the main course.
Service friendly and attentive. LHR-CDG was euro-style business class,
which is just a glorified economy class. Seats were not very good at
all. CDG-LAX on a newer 8-seat Premiere configuration (777-300), but
only 1 attendent so there was less personalized service. Service was
good, but not great, and again the main course was disappointing.
Neither the cheese nor the wine were up to par on this leg, but I would
not consider them bad. Overall, there are some food and service
consistency issues, but I could not find much to complain about. I did
notice that on the CDG-LAX leg, the staff tended to "disappear" for
hours like other reviewers said. This was not true on the LAX-CDG leg
however.
Air France review - by K Veersamy
14 June 2007 Customer Trip Rating : 
Birmingham to CDG to Mauritius return. Cityjet to CDG provided good
service, and old type 747-400 CDG to MRU in economy look dated with old
central screens and limited IFE. Food good, with drinks trolley provided
at rear of aircraft on self service basis, but no snacks or wine
provided. Wine served with meal; no bar service that I could see, and no
complimentary champagne on Indian ocean flights. Saw cabin crew only at
breakfast and lunch. Having said this, would fly them again, and CDG not
as bad as I was lead to expect, with good signposting and friendly
ground staff. No problems with one and half hour transit time between 2F
and 2C.
Air France review - by B Lundbo
20 May 2007 Customer Trip Rating : 
OSL-GIG return in Economy. Afternoon flight OSL to CDG in A318. Plane
was fairly new and clean with friendly staff. Flight full, but with only
2hr20 mins to CDG not a problem. Snack and wine served. Arrived at CDG
2D on time giving 5 hrs to get to 2E for our GIG flight. CDG airport is
not an easy airport to connect at, signs are confusing at best and
airport staff seem indifferent. Terminal 2E is still under construction
since the collapse 3 years ago so only a few flights use the terminal in
a temporary set-up. Boarding was chaotic with passengers running all
over the place ingoring the lines. Buses were used to the remotely
parked plane at the far end of terminal 2. GIG flight on a 747-400, one
of the older models without PTV, but with the new Internationales NEV
interior (40 business/393 economy seats). Seats were worn and my seat
cushion had separated from the seat back slightly, but it was adjusted
by FA before take off. Plane full. Got our pre-assigned seats 53B/C.
Dinner was good and plentiful. Good quality wine, and the complementary
champagne in economy is a treat! AF have a self-service buffet at mid-
flight with ice cream, snacks, sandwiches and soft drinks which is ok.
Service was nothing to write home about. A pretty decent continental
breakfast was served just before landing. Only complaint I have is that
they should give a second serving of bread at breakfast, all other major
airlines do this on intercontinental routes. I flew CDG-GIG on AF 2
years ago - same thing then. GIG-CDG was in one of their newest 747-400
with PTV throughout the cabin. Only 3 of AFs 747s have this feature,
making time pass by much quicker on the 10hr30min flight. Also this time
we got our pre-assigned seats 53J/K. Plane was packed. Again food and
drinks were very good, and service was turned up a notch, but still no
smiles... Flight to OSL in was an A319. A comfortable flight which went
by uneventful. My overall impression is that AF have improved themselves
over the past years, but still lag behind most major carriers inflight
service. As long as they continue to give fairly good value for money, I
will probably choose them in the future.
Air France review - by J Yap
17 May 2007 Customer Trip Rating : 
TNR-CDG-IAD in business class. All in all I was quite impressed. Both
the Antananarivo-Paris and Paris-Washington flights were equipped with
the new business seats, and since the Tana-Paris flight is an 11-hour
trip departing at 1am, it was a good opportunity to test their comfort.
The lie-flat seats, although inclined, were perfectly comfortable and I
managed to sleep for a good 7 hours. My seat's audio didn't work, but as
I slept for most of the flight I didn't mind too much. The flight
attendants were friendly and professional in just the right mix. Transit
at CDG was a bit of an ordeal. Tana flights officially arrive in 2C, but
our flight actually parked at 2E, which meant that we had to disembark
and then take a shuttle to 2C, where we immediately had to catch another
shuttle straight back to 2E, where we went through a long security line.
We then had to take another shuttle to the satellite gates of 2E - which
turned out to be exactly where we had disembarked in the first place 1.5
hours earlier. However, the Paris-Washington flight was fantastic, with
a great crew. The purser came around before the flight, noted from the
manifest that I was a Delta Skymiles member, and asked about my
experiences flying Air France. He also came around during and toward the
end of the flight to ask if I was enjoying the flight. The crew were
excellent, and thanked the passengers individually as we were starting
our approach to Washington. The food was above average. The only minor
quibbles was that the AVOD IFE, although much better than the old
system, was not the simplest to navigate and seemed to have fewer
choices in international films than other airlines with AVOD (although
there were a fair selection of French movies). Also my inseat power
wasn't really working, which wasn't a problem as I was coming back from
a business trip but might have been an issue otherwise. I would be happy
to fly them for business again.
Air France review - by L Warsaw
17 May 2007 Customer Trip Rating : 
MPL-CDG-JFK- Economy class. I had a very pleasant trip with Air France.
Both flights were on time. The first leg of the trip was on an Airbus
318. The cabin was clean and the crew was pleasant and served drinks and
a breakfast pastry. CDG to JFK was out of terminal 2E which, as usual,
was a hassel to get through. After slowly making my way through
security, the terminal, and finally a shuttle bus ride, I borded the 777
for JFK. The cabin was again in good condition and comfortable, and
there was a great selection of IFE both in French and English. The crew
was polite and the food was quite good and accompanied by a great
selection of wines and digestifs. After meal service the FA's leave a
beverage cart in the galley so that you can help yourself. A great idea
as to not disturb napping passangers by bringing around a drink cart. I
look forward to flying with AF again!
Air France review - by Chris Woods
15 May 2007 Customer Trip Rating : 
CDG-EWR-JFK-CDG Business Class. Check-in at CDG easy but the majority
of North American bound flights leave from Terminal 2E which means a bus
ride to the terminal itself. Once there lounge was spacious and well
provisioned. Outbound flight to EWR on A330. Seats (lie-flat) and IFE
fine. Food not great but getting used to that with AF. Good service and
arrival on time. Return was overnight from JFK on a 777-300. As with
the outbound I had no complaints with the service. We left with a
slight delay and the flight arrived with the same slight delay into CDG!
Back to reality in CDG with another bus tour of the airport and as our
bags needed to make the same journey a long wait for bags followed (the
yellow priority tabs don't really make any difference). All in all
satisfactory flights (except dep & arr at CDG) but nothing special.
Air France review - by B Grouitch
9 May 2007 Customer Trip Rating : 
NTE-CDG-IAD and JFK-CDG-NTE, all in economy class. Paris-Washington
flight was OK, and the A330 is nice to fly, with good IFE. Crew was
friendly on all flights, a little mechanical maybe, not many smiles on
their faces. Food was nice on the France - USA trip only. Return flight
was in a recent 744-400, and we were in the upper deck. Really nice,
because few people, few noises and more space for legs. We had IFE too.
CDG airport is really a mess. We had 2 hours between planes so we
thought we'd have more than enough time, but to change from terminal 2D
to 2E took a very long time, security check is a nightmare at 2E, and
then you have to take a bus to the plane ! Finally we didn't even have
time to buy the newspapers. AF is a nice company to fly, I think their
main concern is security. CDG still has lots of improvements to do to
become a good & comfortable airport.
Air France review - by Jan Landman
9 May 2007 Customer Trip Rating : 
CDG to Houston return. Both flights Boeing 777, which has a slightly
inferior business class layout (2-3-2), but I was located in the 2-seat
row, on row 8. Air France has two business class compartments onboard
and row 8 is in the cheap part. More noisy, more traffic, all economy
passengers need to board through here. Service acceptable, food OK,
level of attention by crew could be better. Seat functionality went out
of order after I reclined the seat. Was re-located in the plane. Return
flight was better, located in row 4. Slept soundly most of the flight.
Had a reasonable breakfast (breakfast will probably be never a forte at
Air France!)
Air France review - by Chris Joynes
5 May 2007 Customer Trip Rating : 
Reading Mr Forsyth's comments and his experiences at CDG are absolutely
typical of what I myself have witnessed with my own eyes! On my last
trip to CDG I also encountered a similar obstacle course. I reported
this to the AF ground staff, stating that the climbing of stairs, walks
across the apron, having to go outside and then back inside, in all
weathers and without available umbrellas to boot, together with the
crazy bus system at CDG, is not really acceptable at a 21st Century
airport. I also reminded them that not all passengers were sporty 20
year olds and that the ordeal may be very difficult for some people. As
there was no apparent facilities for wheelchair users, I then said that
it would be an impossible task for someone in a wheelchair. I was then
insulted by the ground staff and told, in no uncertain terms, that I
should be careful of what I said, if I didn't want to be off-loaded from
my flight! A story that might not be too out of place in a 3rd World
Dictatorship environment but I must admit to being surprised to find
this kind of, very unprofessional to say the least, attitude in Paris. I
honestly thought that my comments to the ground staff were of the
helpful kind and might have led to some sort of change but it appears
that this is not the case.
Air France review - by Eric Bateman
5 May 2007 Customer Trip Rating : 
Economy Edi-CDG return. Outward flight uneventful. Sandwich perfectly
OK, nice glass of wine, pretty good service. Return flight the same
(apart from the chaos that is CDG bus station). On arrival at Edinburgh,
there wasn't really anyone to direct passengers where to go (the plane
parked remotely which meant a brief walk across the tarmac). Thus
passengers started walking towards a sign stating "arrivals" (let's face
it you would, wouldn't you). At this point, someone from Servisair,
Air France's ground agent in Edinburgh, appeared, and screamed at the
passengers "No, not that door, that one", and then was heard to shout
"for ****'s sake". I'd like to think that I am relatively broad-minded.
However, this flight seemed particularly full of elderly ladies, and
children clutching "Disneyland Europe" bags. Thus, I found this
outburst completely unacceptable. So, 4 stars for the flight. No stars
for the Servisair representative at Edinburgh Airport and his obscene
and offensive language.
Air France review - by Richard Forsyth
4 May 2007 Customer Trip Rating : 
I am a retired disabled person and need a wheelchair to got me from
check in to the plane. I recently flew Air France from M/C to Paris CDG
and the care and attention on the plane and airports was superb.But it
did not last - on the return trip the wheelchair I ordered was not left
with me for the hours at CDG. When it was time to board the plane it was
returned and I was wheeled to ground level and boarded a shuttle bus and
never saw the wheelchair again. I was transported to the plane and sat
there while everybody else got on, then I had to climb a spiral
staircase of 18-20 steps then lurch down a sloping 15-20ft ramp to the
plane entrance and board under the eyes of the other passengers. I was
exhausted and humiliated by this sequence of events and doubt if I will
travel with Air France again. When we arrived back in M/C I was treated
with the care and attention one expects and always receive in M/C.
Air France review - by Stephan Brom
24 April 2007 Customer Trip Rating : 
Basel to Warswaw via CDG recently. Basel to CDG operated usually by
Regional with F100 or E90 but this time flight has been operated by Blue
Line, small french charter company with F100. Very nice crew and plane
imaculate. Usual coffee and pastries as it was a morning flight, nothing
to write about ! Transfer in CDG as always, messy and in a rush. Even if
AF sells connection with one hour spare, forget it unless you are
prepared to run and to sweat! Flight to WAW was at non meal time and AF
instead of the tray service provides now sandwiches, on this flight is
was tuna fish or tuna fish. Crew served one round of drinks and does
only reappear to collect trash. A bit poor on a 2hr segment. Return
flight was this time on a lunch time, we received a plastic one way tray
with undefined cold lunch. I eat about everything and not a big
complainer, but I was unable to recognise if I was eating meat or fish.
Transfer was again messy as only one desk was opened at the customs
(quite usual !) Here a good tip, at terminal 2B, if the queue is too
long, there is a second exit at the end of the terminal usually less
busy. Run to 2D and available to catch the Regional E90 to Basel, nice
snack (sweet or salty item) and drinks as usual !!
Air France review - by A Collins
20 April 2007 Customer Trip Rating : 
London to Havana via Paris. Arrived at 07h00 to catch 09h15 connecting
flight to CDG. The electronic ticket machines seemed not to be working,
and so was instructed by the AF ticket/information counter to join a
very long queue. One person was on duty to check in economy class
passengers, two people sat doing nothing at the fast bag counters, and
four more milled around the electronic ticket machines telling
passengers to join the queue. Took 90 minutes to reach the front of the
queue, and so had virtually no time before I was required to board. I
have travelled with most major and some third world airlines, and it is
normal practice to provide an onward boarding card from the connection
hub (i.e. CDG) to the final destination, but this didn't happen and I
was told to collect it a the transfer desk in CDG. When I reached there,
I was told that my pre-assigned seat had been voided and given to
somebody else - and was given another seat away from friends who had
joined me on from Stockholm. Unfortunately, whilst in Cuba I fell and
broke my shoulder and wrist. When I checked-in for the return flight, I
was assured in Havana that arrangements would be made to meet me in
Paris to assist me to my connecting flight back to LHR. This of course
never happened, and I was left to struggle in not inconsiderable pain
through CDG - the worst European transfer hub by a huge margin, and
caught the flight with less than 10 minutes to spare. A truly horrible
experience, with nightmare check-in arrangements at LHR (and I have
experienced some bad ones - such as Tehran), staff who have no
conception of customer service, an appalling transfer hub in Paris, and
I would not wish this airline on my worst enemy. What amazes me is how a
nation can get it's rail system so right, and get it's airline so very
wrong.
Air France review - by Stephane Gallon
20 April 2007 Customer Trip Rating : 
CDG-LAX-CDG Business Class. B777 with new seats. All flights turned out
out be overbooked, and full with stranded angry passengers. Slight
delays (30 minutes). As usual with AF, worst part of trip turned to be
CDG itself. Flights were operated from terminal 2E which is undergoing
reconstruction : after checking in and passing immigration and security,
a long walk to a bus, then a long drive to a warehouse-looking temporary
hall (with limited lounge, bar, shops) placed at a remote location. From
there, boarding by walking to plane. Signs at checking in warn
passengers they will take 45 minutes to join boarding gate : it is true
! On return, wait for bus, wait in crowded and hot bus (standing, no
AC), long drive to terminal, stairs to climb, long wait for luggage. AF
staff at LAX had given me a priority card to access a fats lane at
immigration on arrival at CDG but this lane was closed : everybody had
to use the same single lane. LAX airport : dedicated check-in counters
with no queue but then all passengers whatever their class of service
have to wait in a single lane to give checked luggage to TSA security
screening. Long queue. Other companies such as UA have special priority
access to skip that line. After that Northwest lounge is small, crowded
and unpleasant. Boarding nightmare as one out of two desks was out of
order and people cound not hear / did not respect calls. Great food from
CDG but disappointing from LAX. Wine selection is on the decline : red
Bordeaux was from low quality (Cotes de Castillon, not actual Bordeaux)
and all bottles on CDG-LAX segment were inedible (cork smell and taste).
IFE out of order on LAX-CDG segment. Staff tried many resets without any
improvement. Staff apologetic. Lie-flat (but with angle) is not that
comfortable due to the "sliding down" effect many reviewers mentioned.
Overall not a nice experience, mainly due to IFE breakdown on return
flight and wasting time and uncomfortable CDG.
Air France review - by Jonathan Cohen
15 April 2007 Customer Trip Rating : 
LHR-CDG-TLV return in business class. Regular readers of this site may
have seen the review that I wrote six months ago about the same route
and class of travel in which I was not very complimentary about anything
to do with the trip. I found myself due to business commitments, and the
fact that it was the Easter holiday period, with no choice but to use
this carrier again. All sectors were aboard A320 aircraft with European
C class configuration, ie economy seats with the middle seat left empty.
Seat pitch is dreadful, food on the short sectors was inedible and on
the four hour plus sectors too and from TLV not much better; no choice
of main course, cold, stale rolls with dinner and stale croissants with
breakfast and this on the French national carrier. their was a film on
the mainscreen tv to and from TLV but the advertised music channels did
not work in either direction. KLM and Czech airlines, who have just
started to use one of their new A320's on PRG-TLV both offer a much
better service all round and are Sky Team members if mileage accrual is
an important factor.
Air France review - by L Moeller
15 April 2007 Customer Trip Rating : 
We flew Air France from Atlanta to CDG April 6, 2007. The AF 747's are old and in deplorable
condition. Some toilets had water problems and the door wouldn't close on others. My seat head rest
fell off during flight. They offered to wrap a blanket around the exposed metal bracket so I
wouldn't cut my head. The crew was polite and helpful. The return trip on April 13, 2007 was on a
767 in much better shape. But be advised, don't expect Air France to honor seat assignments made
through their web site. I made our reservations 8 weeks in advance. There were no last minute
changes. Only after going through terminal check in, several security check points and a long, long
walk do you get to "gate 87" where they advise that you and your wife now have center seats 12 rows
apart instead of the aisle and window seats you selected (the 767 seats are 2/3/2). There's no
recourse at this point. You get on the bus for the ride to the plane. What a disappointing way to
end a perfectly beautiful week in Paris. As long as I have an option, I will not fly Air France
again. A complimentary glass of wine just isn't worth it.
Air France review - by Philip Cokkinos
15 April 2007 Customer Trip Rating : 
Athens-CDG-Havana return in Business Class over Easter. Expensive fare
compared to IB equivalent routing via MAD but IB offered terrible
connection times. CDG-HAV and CDG-ATH flights delayed by a full hour due
to late incoming aircraft, other 2 flights on time. Shorthaul flights
average, cold bread and no selection of main course with lunch, drinks
OK but no cognac available. Long haul flights operated by 747 with 17
new Espace Affaires seats in front main deck cabin, quite comfortable
for sleeping, angle not bad, marginally better than LH but no privacy
screen and less choice of seat positions. Boarding was really easy in
Havana. FAs polite and efficient, no complaints there but perhaps
because I spoke to them in French. Drinks service OK, food quite good
(pate de foie gras as starter, selection of 3 main courses, good cheese
plate) wine menu poor (two reds and one white not enough for a French
airline premium class), warm rolls but no croissants with breakfast.
Inflight entertainment a joke, no AVOD, classical music channels not bad
but poor film selection, too many French films and the 3 English-
language films on the HAV-CDG leg not available in English but dubbed in
French and Spanish! Paris CDG the usual connection nightmare (allow at
least 2 hours between flights if you need to change terminals and go
through passport control), endless queues for passport control as only 2
of 7 booths were manned, repair works and grey concrete everywhere, AF
lounges average. Luggage priority respected for a change. I gave 3 stars
due to very poor IFE which needs upgrading to AVOD and the terrible,
terrible CDG experience. It must be the worst (and ugliest) major
European airport, even LHR is better.
Air France review - by S Straubhaar
4 April 2007 Customer Trip Rating : 
AF in coach from IAH to ZRH via CDG and then back, BCN via CDG to ATL.
Boarding in Houston was quick and painless. After take off drink was
offered although they did ignored me on the first round but apologized
for it. Dinner was good and free alcohol as usual. Breakfast was kind of
poor, a little croissant and fruit is just not enough for an 10.5 hour
flight. And being a French Airline they should have better pastries. I
did like the 777, me travelling alone did not bother the fact of the
3-3-3 seating, plus since the flight was not full I had 3 seats for
myself. Transfer in CDG was a mess and I found the ground staff very
unprofessional and rude, except for one staff member in Terminal E she
went out of her way to help me. Flight from CDG to ZRH was operated by
Cityjet, although friendly cabin crew the seat pitch was terrible. Check
in in Barcelona was quick, Lounge was ok, flight on a A318, emergency
exit so no seat pitch problem, service was ok, long transfer in Paris,
used Lounge in Terminal E, very quiet. Long walk to gate though. Boarded
buses to get to plane, I think we were 25 minutes driving around, took a
little sight tour of CDG. Boarding was quick and service again was
friendly and good. I think Air France overall offers a good price value
product. Sometimes you get some snobs as FA but that can happen on any
airline. Food is good, the breakfast and snacks could use some
improvement though. I don't care too much of individual screens or main
cabin screens but if I have the individual ones I do would like to
choose on my own when to start and stop viewing a movie, also I found
the movie selection rather poor. Would fly with them again.
Air France review - by Jos Janssens
4 April 2007 Customer Trip Rating : 
AMS-CDG-LAX-PPT and PPT-LAX-CDG in Business class. AMS-CDG lounge KLM is
very good, enough space, good choice of hot and cold food, clean, good
and quick internet. Flight between AMS-CDG on time with Airbus 319,
correct and friendly crew, for the rest nothing special. Flight between
CDG-LAX with B777/300ER Air France Lounge is a disappointment,
unfriendly personel, no food, not clean, the toilets are a disaster area
and very slow internet. Friendly crew, excellent food. Nice feature on
this plane; they have a outside camera so you can look where we fly
(take off and landings are spectacular). Good seats (nice massage
feature) but it is hard to find a good sleeping position on this angled
seats. LAX-PPT with Airbus 340-300. Northwest lounge is too tiny to fit
everybody in, poor choice of food and not very clean, toilets are a
disaster area no internet avaible. Flight was pleasant with good food
and a friendly crew. Luggage for business customers came as last. PPT-
LAX with Airbus 340-300. Lounge is good but no internet avaible. Good
flight, good food, friendly crew. LAX-CDG with Airbus 340-300. Was last
flight of the captain, obviously the crew celebrated this the evening
before and the service was bad, they didn't care at all. It did take
ages before everybody had their food and also it take ages before they
didpick up eveything. At arrival we had to wait 30 minutes before we
could out because the gate didn't work. The experience with Air France
was overall good; they have excellent food, good seats (but hard to find
a good sleeping position) but the service that you get depends on which
shift of crew you get; do you have a motivated crew everything is
excellent but else. Poor inflight entertainment system; it only works
half of the time, poor choice of movies and they have on all long haul
flights the same movies for a whole month on all destinations. Air
France has still a lot work to do with training and motivating their
crew.
Air France review - by Ramón Fretz
1 April 2007 Customer Trip Rating : 
When it comes to service on the ground, it is not poor but unacceptable.
AF in the air may be good but once you set foot on the ground at one of
its hubs, that's where trouble starts. Zurich to Clermont Ferrand this
week via Lyon. While the outbound flight was ok - finally they switched
from their outrageous Embraer Brasilias to an ATR 42 on the leg from
Zurich to Lyon. The flight back from Clermont Ferrand to Lyon was on-
time. The Régional flight attendant was busy doing nothing on the short
flight, so no even a glass of water was served. In Lyon (we were a group
of 10) we entered the transit hall, searching for our connecting
flight's gate just to find out that it was cancelled. Well, no staff at
the plane on arrival to inform us. Now, Lyon is AF second largest hub in
France. Guess what, not one transfer desk to help us with additional
information. What does that tell you in terms of customer service?
Thanks to the security guards who called the check-in desk, we knew what
to do. And that was to go through the baggage claim area, out of the
guarded sector and up to the check-in counters. AF staff did not bother
to come to us. The check-in counter was crowded and one agent was busy
with who knows what - not with passenger service. More than 20 people
were standing around waiting to be helped. After long and not very
pleasant discussions, AF offered us a taxi ride home. 4.5 hours in a
crowded van. That's passenger service. We got home way after midnight
and some passengers even had to fight for a reimbursement of taxi costs
from Zurich Aiport to their homes, as public transportation was not
available any more at that time of the night. I have been travelling
with AF for many years very frequently. As a Flying Blue Platinum Elite
customer I feel left alone by this airline every time there is a
problem. The attitude adds to this feeling as each time a problem
occurs, for French AF staff on the ground it means: Ignore it! I am fed
up with AF and will consider other airlines who know how important each
customer is for my business travel in the future.
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