Home Page

 

Air France Passenger Reviews and Air France Customer Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Follow us on Facebook







Air France Customer review :  14 February 2014 by Chartois Remy    (France)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Despite all the bad reviews about Air-France, it is still the only Airline in the world who offers French Champagne (not cheap bubbly) for aperitif and Cognac after your meal, no other airline does this! Recently flew from CDG to Kuala Lumpur and both flights were great with a service minded and friendly crew. Glad both flights were not full and the cramped 10 across seats on the Boeing 772 didn't feel too bad.


Air France Customer review :  13 February 2014 by E Sutherland    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Kuala Lumpur to Paris, Feb 2nd 2014, AF241 and flight AF1286, Paris to Edinburgh, 3rd Feb 2014. Very agreeable staff, good choice of entertainment, but very poor catering for coeliac passengers. Very disappointing compared to sister airline KLM who on way out from Edinburgh to Kuala Lumpur via Amsterdam had provide beautifully cooked meals and excellent gluten free bread rolls. Air France options very poor in comparison and no bread rolls.


Air France Customer review :  13 February 2014 by Bushra Arif    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Toronto to Paris on Boeing 777, seats were small and uncomfortable. Checking in at Toronto airport at KLM/Air France counter was a disaster. Long line ups and poor customer service. I wasn't able to check in online or at the self service kiosk due to the infant. Flight attendants disappear after they quickly serve the meal. I requested a special meal which was very small and I was still hungry. Meal was about a half cup of rice with a finger size fish fillet. No flight attendants to be seen until a snack was served half hour before landing. A small muffin with juice. Coming back from Paris to Toronto was pretty much the same story - uncomfortable seats, no service, and small meal.


Air France Customer review :  12 February 2014 by David Gilbert    (Italy)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LIN-ORY-FDF return. Premium Economy is a great compromise between business and economy especially with AF B777s which squeeze 10 rows across in economy and is unbearably claustrophobic especially on the Caribbean routes when they cram in 468 passengers in a B777-300ER (more than a B747). Premium is great, service excellent (same service and food as business). Premium seats very comfortable, slide forward rather than recline, pitch 36" on their B777-300ER Caribbean routes (other routes it is 38") but the width and armrests make a huge difference and the TV screens same as business. Entertainment system is old and needs modernising however. Having travelled in the past in AF business I wouldn't recommend it (slanting flat bed is rubbish!) but would definitely travel premium again. Well done AF, great staff attitude improvement in the last few years too.


Air France Customer review :  10 February 2014 by David Andrew    (Singapore)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AF256, CDG-SIN. The return flight was a bit better due to a more pleasant set of crew although I do feel the level of engagement with passengers is lacking and crew members just doing the minimal task of serving the 2 meals quickly and then disappearing in between meal service which makes up a good part of the long flight. The real problem with AF is their planes - just not comfortable for long haul - cramped seating 3-4-3 in a 777 aircraft in a full flight feels suffocating, crowded very unpleasant and the inflight entertainment needs a major upgrading - small screen with blurry images that keeps hanging and limited selection. There is also no extras like an ice cream after main meal or selection of snacks and fruits in between meals. In fact the food served is terrible one of the worst ever experienced. I was left very tired and hungry. The scrambled eggs served for breakfast was so overcooked and heated it was like puddle of yellow mud with a small sausage looking awkward in the mess. I think it gives the impression of no care given. That about sums up my experience with AF. Until they improve on the service and product best to look for other options.


Air France Customer review :  7 February 2014 by J Green    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-CDG, 4th February. Short haul is pleasant enough and efficient, (though avoid Paris Charles de Gaulle if at all possible, Orly is a delight). Long haul (A380 economy) was a short haul experience on a long haul flight. I found the seats were thinly padded and barely reclined, food short-haul standard. Where the French no doubt find the cabin crew efficient and focused, as a Brit I found them professional but stand-offish and unwelcoming. No > concept at check-in of spreading the passengers round the cabin to give everyone a bit more space. An uncomfortable and not particularly pleasant flight.


Air France Customer review :  7 February 2014 by Paul Van Alsten    (France)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-MAN-CDG, Economy, A321. Both legs on-time. Domestic flight configuration with seats not reclining but decent legroom. Good choice of newspapers upon boarding, snack and beverage service - sufficient for a one-hour-flight. Surprised that wine and even gin tonic were available on the short flight! Cabin crew professional and friendly. Ticket fare rather competitive. Would fly AF again on short-haul flights.


Air France Customer review :  5 February 2014 by K Memmert    (Sweden)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HAV-CDG, Economy. 2 adults (couple). "Due to full flight" we did not get adjacent seats, which couldn't be changed - well, nobody made a serious effort neither at check-in (2 hrs prior to boarding time) not at the gate. Aircraft an 747-400 which was pretty worn-down. No choice of food offered for dinner. Friendly cabin crew. Long-haul in economy AF is just a 3* airline, so don't expect too much.


Air France Customer review :  5 February 2014 by Rickaby Terence    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AF 422, CDG to BOG. AF 423, BOG to CDG. SEAT 01F/3K. A340. In business for all flights. This was my second Business Class flight in a month with AF having travelled LCY-AMS-BKK. BKK-CDG-LHR in late November, 2103. The staff are always accommodating and friendly, the food good and plentiful, the seats on the A340's comfortable and all flights were on time. My biggest complaint for a very long haul flight, is that the IFE is not good enough for the price the Business traveller pays for the entire package. It is lacking functionality and lacks any decent programming content. Simply not on par with BA/Virgin etc. I had browsed most of the IFE on my previous return long flight BKK to CDG and to my horror same old so called entertainment system on both legs of CDG-BOG and BOG- CDG. Looking forward to a trip to Lima, Peru in March, but not with Air France.


Air France Customer review :  4 February 2014 by Enrique Simeone    (Belgium)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MVD-EZE-MVD - C class, Boeing 777. Surprised for a short flight. Great check in and well mannered staff, on board staff all good and smooth.


Air France Customer review :  3 February 2014 by J Blocks    (France)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TLS-CDG-DUB-AMS-TLS. Two of the four flights were late for no obvious reason. Luggage was lost on the way to Dublin and it took AF 12 hours to send the luggage despite frequent flights between CDG and DUB. Delay on DUB-AMS resulted in unscheduled overnight in AMS. Unfriendly and indifferent staff all the way. AF/KLM makes no effort to get passengers on their next flight, if the incoming flight is delayed. Got a hotel voucher in AMS for a hotel, which is up to one hour away from the airport (40min waiting time for the bus + 15 min to get there). You also have to queue twice when you lose your connection: once to get your new boarding pass and again to get your hotel voucher. And, finally, I got numerous messages that my baggage was lost on AMS-TLS as well, despite the fact that I found it eventually on the conveyor belt. Silver status on AF/KLM is worth nothing as I got seats in the last row or middle seats allocated.


Air France Customer review :  3 February 2014 by Khalil Rahman    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-CDG with connection within Europe return. The long distance flights were excellent, especially the daytime return flight to Delhi. The lounge in CDG is excellent and the food on the flight was superb, better than any other airline I have taken in years. Seat although not totally flat was comfortable and the entertainment system was good. Crew were professional. The European flights were without personality operated by Hop! with no real food or service. Long distance AF I found better than Lufthansa or Emirates business. But I find that economy is the acid test, most first world airlines have good long distance business class, it's economy short haul where they lose it.


Air France Customer review :  31 January 2014 by Bastien Antoine    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 1904, CDG (Paris) to FCO (Rome), January 16, 2014. I was unable to select a seat on the Air France website, or by phone. However, during my short layover in Paris, the ticket counter person gave me a nice seat (10A). The seat was above-average, and I was able to sleep comfortably during most of the flight. The FAs were competent. The complimentary snack they provided was good: sandwich and small bottle of wine.


Air France Customer review :  28 January 2014 by N Petersen    (France)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-JFK. Very positive flight experience. New airplane with comfortable seats, decent food, friendly FAs.


Air France Customer review :  25 January 2014 by David Andrew    (Singapore)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore-Paris on AF257. Plane was an old 777 not in great shape. Unpleasant smell and not very clean. Seats very cramped and awful for a long flight. Food terrible one of the worst experienced. Service from crew feels cold and distant. No service of drinks/water in between meals, one has to go to the back galley for self service for water and snacks - which was also awful limited choice. Crew literally disappears for most of the flight a good 10 hours and appear only 2 hours prior to arrival for breakfast service. Inflight entertainment is a sad looking small screen with blurry images and poor sound system and even worse limited selection of shows. Really I wish there was more positive things I can say about this flight - but it was overall a great disappointment - you know it's not good when you feel like you just want the flight to end quickly and keep looking at the time wishing it will go faster so you can get out! This flight made me feel depressed, very tired, very hungry and I kept wishing I had taken Singapore Airline or even Emirates on this route.


Air France Customer review :  24 January 2014 by M Gailan    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-CDG on A380 and from CDG-CMN on A320. One of the worst routes I've had. I was shocked with their service, cleanliness and seats, although I bought a seat plus! I was very disappointed with what they call a seat plus and I don't recommend anybody pay for them as they are not worth it. The seats were very uncomfortable, we were sitting in the first row, the TV screen that comes out from the side of the seat was not aligned in a way where you can watch comfortably, and there were no window as shown on the seat plan. The flight attendants were the rudest I've seen on a plane. Bathrooms were not clean, food was ok. On the way back though it was different. The seats were good, on the A380 the seat was in the upper deck and was not a seat plus, it was much better then the seat plus. The flight attendants on both flights from CMN to CDG and from CDG to New York were very friendly and helpful. The food was better on the return flight as well.


Air France Customer review :  24 January 2014 by S Das    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Atlanta to Paris twice in December 2013. On both the Atlanta-Paris flights, the first immediate sensation upon boarding the plane was the strong stench of urine. Imagine suffering that for the first 2-3 hours of the flight. On the Air France flight from Paris to Bangalore, at takeoff, the door to one of the four toilets was already taped up and marked "unusable". 3 hours into the flight, the one across from it got clogged up, leaving only two operating toilets for the entire Economy section. The food was terrible, not even properly heated up. There were no snacks brought out by staff. The seats have no cushioning left, completely worn out. The quality of service has decreased a lot over the past 2 years.


Air France Customer review :  22 January 2014 by Jenny Hill    (Sweden)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-CDG. This was my first flight with Air France (and last). What a big disappointment it was. On a 12.5-hour flight, I thought we would be served plenty of food and drink. First serving was ok but after that the service was extremely poor. The cabin crew sat in the galley chatting with each other the whole trip. I bothered the staff by asking if i could get a glass of juice and some snacks. I could not believe what I heard when they said that they had run out juice, snacks and sandwiches. Second serving came about two hours before landing or nine hours since we last ate so we were really hungry but the food was pitiful and inedible. The only positive thing on this flight was the IFE. I strongly advise against traveling with Air France but if you do it despite this warning don't forget to bring sandwiches with you.


Air France Customer review :  22 January 2014 by C Watson    (Switzerland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-PVG (Shanghai). I got a good deal probably as it was a China Eastern code share. On time in both directions. Upgraded to Premium Eco on their A380 on the way out. Spacious aircraft, good service, pretty good IFE, good range of drinks including champagne (digestifs on the menu but they don't come around to offer it) but the food is rather bland. Breakfast not very nice and nasty coffee served with powdered creamer. I woke up 3/4 of the way through the flight due a sore bottom - disappointing that the Prem Eco seats on a new aircraft should be so uncomfortable. Return on an older B777 in economy was actually more pleasant - felt more airy, well maintained if a bit worn but cosier somehow with more comfortable seats. Not well equipped for China despite now flying to four destinations and partnering with MU. Only one interpreter aboard, no Chinese-speaking cabin attendants. Problematic for a few passengers. Also, transferring in PVG is a pain - you need to clear immigration, customs and then check-in again (you might have to wait for it to open if longer than 4 hours before departure). This took 2 hours on the way out. Day stopover on the way in but I had to put my bag in left luggage as they can't check it through. Decent product, work to be done.


Air France Customer review :  21 January 2014 by Vassilakis Dimitri    (France)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KIX-CDG. Flight departed on time and after the terrible and insufficient meal service, attendants passed and lowered all window blinds, I refused to close mine (the main reason I chose this flight, though I know how mediocre AF is, was exactly because I wanted to avoid a night flight) and 3 different attendants came to ask me (politely though) to close it, since most passengers wanted to either sleep (it was 2 in the afternoon) or watch a film. Most windows shields were only opened upon landing, this is 10 hours later! During the second meal service (even worse than the first one) a hostess dared wake up the passenger sleeping next to me in order to offer him a tray . I consider this a lack of respect. I read that they are trying to raise their standards in order to match the Gulf and other Asian airlines, but they still have a very long way to go.


Air France Customer review :  20 January 2014 by P Panyakeow    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A380, JFK-CDG-VRN and back. The service was very good on both flights. Flight attendants were very polite, attentive, and friendly. All requests were given promptly. The check-in, escort experience at JFK was very good. The agent visited me in the lounge to make sure everything was ok, engaged in small talk, escorted me to the plane and introduced me to the FAs. The food on flight out of JFK was average for first class. The seat privacy may not be an enclosed suite, but it is far enough from other seats to feel the privacy. I am not a privacy freak American anyway. IFE/TV may not be as good but it is not the thing I care since I rarely watch anything on the flights. Bed quality and size were very good. The lounge experiences in Paris is nothing to compare! Nothing comes close to Air France First Class Lounge experience. The design of the lounge is modern and tasteful. Everybody at Air France First Lounge was friendly, attentive. They also leave you alone to give privacy but when you gave the sign that you need anything, you get fast/polite/genuine responses. Every agents that will give me some service/escorts came to introduce themselves and engaged in small talks. The massages were very good. The food and wine were also the highlight. Food quality/presentation/taste and service were on par with top restaurants. The Limo escorts to the flights were very nice and made me feel like a king. The agent from the first visit remembered my return flight to JFK. While he couldn't be there that day, he sent over another agent to come say goodbye and wished me a good flight while I was seated on the plane. CDG-JFK service was even better, the FAs were very professional, genuinely friendly, and attentive. The food out of CDG was much better. Arrival escort at JFK was good. She walked with me all the way outside to send me off with Delta Agent for my connecting flights. All in all, the best experience I ever got in first class.


Air France Customer review :  20 January 2014 by M Efraim    (France)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AF 184, CDG-HKG with Boeing 777. Seat plus in Economy class on Emergency exit, so plenty of space for the legs. Food was ok, not gourmet-cuisine but a lot (snacks, dinner, sandwich, ice cream, snacks, breakfast). Crew very nice. I was expecting a horrible long flight, it actually turned out to be one my most enjoyable AF flights in Economy. On the other hand, Flight back to Paris with KLM on the old 747 half cargo was a bad joke.



Air France Customer review :  16 January 2014 by J Bolin    (France)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew CDG-BKK-CDG with the awful Boeing 777-300ER (77W) that Air France is using on the BKK route. Just two words: never again! The seat is very uncomfortable and is announced 32" pitch, but I cannot understand how this is measured as you feel confined in a tiny space and your knees keep being hurt with the magazine holder. Forget if you are taller than 5'6". For drinking, and although AF advertises about Champagne even in Economy, it was not possible to obtain more than a reduced choice of beverages, and of course no Champagne. As I had ordered a vegetarian meal, there was no wine with my dinner and the food was bland. Staff very ineffective and chatting loudly all the time in the galley, never cleaning the cabin (some rubbish have been staying on the floor for 9 hours). IFE screen is very poor. A pity for more than 900 euros, comparing with other airlines, for instance Thai Airways that also has a direct flight. Maybe Premium Economy or Business classes are more comfortable but Premium Eco is double price and I do not think it is worth it.



Air France Customer review :  14 January 2014 by Sandy Brown    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Ho Chi Minh to Paris, seats in economy were good and the entertainment system was fine. We boarded on time and took off, the cabin crew came round after an hour with first meal and it was ok. There was supposed to be a self service system on board but it apparently ran out of sandwiches and snacks. It was supposed to be haagen dazs ice cream but in fact it was a cheap type. The food running out is a disgrace and on such a long haul 12 hours it is the only flight I have been on with nothing to eat for 9 hours between meals. The crew could not be bothered.




 


PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 


 




top

back to top



| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax