Aerolineas Argentinas Customer Reviews and Passenger Trip Reports

Aerolineas Argentinas customer travel guide

  Aerolineas Argentinas 3-Star Airline Ranking

  Aerolineas Argentinas Lounge Reviews

  Aerolineas Argentinas Passenger Trip Reports

  Aerolineas Argentinas Economy class seat reviews

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  Aerolineas Argentinas Business class seat reviews

Miami to EZE. No online check-in or boarding pass. I had one carry on bag and they tried to make me check it. The plane seemed old, the food was ok, 2 movies on overhead monitors however my headset didn't work. Attendants were friendly, hardly ever saw them except for the 2 "meals", no diet coke and no soft drinks available for breakfast. Landed 25 minutes late after a 9 hour flight with the announcement "another on-time arrival". Saying it doesn't make it so. I have to return on them but I'll not use them again.

AEP-FTE in Club Economy. Check-in at AEP was confusing, proceeded to departure lounge upstairs. There is no VIP saloon at this airport for Club Economy passengers. Equipment was an old MD88 that was worn. No IFE. Seat pitch was around 35” or so. A lunch box was distributed shortly after take off - a stale sandwich, a packaged cake and a pack of nuts. Drink service followed and FA's disappeared. No second round of drinks. Toilet was dirty. For a 3 hour flight, I would expect a more substantive meal in the “premium” cabin. My bags were amongst the last to come out despite marked “priority” on the tag.

Booked to fly Sydney to BA 1pm Tuesday, it's now Friday and I've made it as far as Auckland. We sat all day at the gate in SYD, eventually told flight cancelled due to mechanical problem. After spending 2 nights we left SYD last night, only to land in Auckland for 16 hour layover due to crew shortages. No communication other than rumours from hotel staff. Airline had paid for accommodation and meals, but very basic. No entertainment onboard other. Due to fly out 10pm tonight. Traveller beware.

GIG through EZE to USH. Initial check-in took 20 mins per person, only 2 people working, huge lines. Flight delayed more than 4 hours. No updates from the airline, board still read on time. Missed connection in Buenos Aires, no Business Class line, rep tells me she can't help me reschedule my flight. No offer of meal tickets, no lounge access, they bump me to economy class and refuse to refund the difference - finally part with a voucher for a disgusting fast food place at the airport, then the flight to Ushuaia is delayed 2 hours. Everything was a hassle. The lounge at Rio airport is a marathon to get to and a joke once you're there.

6 hours delay from Auckland to Buenos Aires and 5 hours delay from Buenos Aires to Auckland. Food was not good, the seats were uncomfortable and the TV system rubbish. Staff were not friendly with little customer service skills.

This airline has no check-in agreements with other airlines, if transiting with another airline allow time to clear immigration, customs, collect bags, re-check-in etc because they cannot do it for you. Auckland to BA - toilet out of order. Return flight 7 weeks later, same toilet out of order. Ceiling mounted TV was flickering for 13 hours. Service - rude. Movies - they only had 2. They lied to us about how long our flight would be delayed so they wouldn't have to pay for meals and accommodation. When we returned to the airport we found it was further delayed. We paid for 7 flights with AA and they changed departure and arrival times on us and in BA also switched arriving airports which meant we had to cross town to make our connecting flight. Don't order the special meals.

My flight from Sydney to São Paulo was cancelled and they called me to say they were having problems and if they could change my itinerary. They arranged everything for me with Emirates. My flight back to Australia was ok, no delay. The food isn't good. No TVs, but it is not a problem if you have magazines and books. The seats are not comfortable. The price is good however staff don't speak English very well. The check-in was very slow it took nearly 2 hours. Recommended if you to want save money.

Flew twice on domestic flights in Argentina and despite all the bad reviews, these flights were excellent, on time and without any issues. One was operated by Austral on a new airplane which had comfortable seats with IFE in back seat. I may have been lucky but I can recommend them for domestic flights.

2 hour delay leaving Sao Paulo, a further 3 hour delay in the transit lounge at Buenos Aires. No information about this delay. No announcements, no staff to get information. The screen simply said 'Delayed'. After 2 hours a garbled message in Spanish was given to take boarding passes to a cafe and get something to eat. I pre-booked vegetarian meals months ahead and confirmed at check-in 3 hours prior to departure. But my name was not on list. The plane was old with poor TV and disappearing staff. This airline runs a good domestic service. Messages in English to a predominantly English speaking transit lounge would be a basic and obvious service.

Buenos Aires to Salta to Iguazu. Both flights were fine. Punctual, efficient and a decent snack. Both were on Embraer 190 operated by Austral, and the second craft was new - excellent seats and seat-back IFE with personal headsets on a flight of less than 2 hours.

MAD-EZE-MAD. The airplane is an old 747 that it seems to be torn to pieces. You have great room for your legs while seated in those old cradles. There are rather comfortable though. Inflight entertainment does not work in 50% of the seats and flight attendants will never give you a proper solution. Food is ok but there's not much to choose but wines are superb.

AEP-USH. The departure time and flight number were different on the e-ticket, boarding card and departure screen. Nobody could provide an explanation but in the end, that didn't matter as it was 4-5 hours late depending on which time you chose. The aircraft was an elderly MD88 with no APU working, hence the interior was stifling when we boarded. Leg room was appalling. The "snack" was inedible and the coffee undrinkable. To cap it all, one bag was lost for 4 days.

Sydney to Buenos Aires with AL return, a disappointing experience. Both flights left an hour late without explanation. When we booked flights in Australia we chose our seats and our choice apparently accepted. We reconfirmed this at check-in but upon entering the aircraft we discovered this not to be the case and we were not even sitting together. On the first flight the audio did not work on my seat and on the other the visuals were running without audio. Staff tried to speak English but generally had a poor capability so communicating in Spanish was more effective. Some staff were unfriendly and all staff disappeared for about five hours after serving the meal on leaving BA. Snacks and drinks were available in the galley areas but this was not announced so passengers only found out about it through diffusion. We flew a number of internal flights with LAN which is worlds ahead of AL on service.

Auckland-Buenos Aires return on A340. Both flights were delayed, no reason was given as to why; communication would have been appreciated. There was a single screen for entertainment but no headphones were passed out during one flight until the movie had run! The movies were old. The food was decidedly average. The plane fittings appeared old - my seat bottom was entirely loose from its frame and two of the bathroom doors I used wouldn't close properly. The toilets were not serviced at all during the long 12 hours flights so they were pretty horrible by the end. The crew were friendly and bilingual but once meals were served, they did not really appears. I wouldn't seek to fly with this airline again unless there were no other options. I had an internal flight in Argentina on LAN Chile and they appeared to be a more polished act.

I am not looking forward to my return flight from Australia to NZ. Delayed 6 hours with no explanation, dirty trays, chewing gum on the arm rests. The flight crew sat in the departure gate and took up two rows of seats while we all stood. An overhead TV that didn't work and a loud speaker that was so loud we had our fingers in our ears. Nothing impressive here.

I have flown with Aerolineas about 6 times over the last 4/5 years. Every single flight was either cancelled or delayed. The staff are generally not that bad, and they take a lot of stick from people. Food no real issues. The flights themselves are just so unreliable.

I took two intercontinental flights (MAD-EZE and back) and six internal flights with Aerolineas. All eight flights were more or less on time, the planes were clean and baggage always arrived without delay, but service on all flights was poor and food all but inedible. There is a difference between the internal and the intercontinental flights, however: the cabin crews on internal flights were just indifferent and bored, on the intercontinental flights they were rude and, in some instances, overtly hostile. Ground staff generally falls into the category "indifferent" with a few positive exceptions. Conclusion: Try avoiding Aerolineas for intercontinental flights, but for internal flights it's ok.

IGR to AEP. Flight was showing delayed on the airport website, still on time on the AR website. Unable to process web check-in. Complete chaos at the airport, since the previous flight had been cancelled and the flight after ours was also cancelled. Not a single AR check-in staff or management available. After one hour of waiting with no announcement in English or Spanish or any AR check-in staff in sight, we decided to take an 18 hours bus ride to ensure we get to BEU on time for our flight back to Canada the next day.

AEP to SLA. Initially scheduled for departure at 18.05. Delayed various times until finally dropped from the monitor after midnight. Flight was cancelled, no announcements in English, very few announcements in Spanish. Misleading information about new flight the next morning, initial departure at 06.30 from AEP, then at 09.30 from EZE, final departure ex AEP at 09.30. Only compensation for the 16 hours delay, a dry piece of pizza and a can of Sprite. Flight was an old B737-500, despite the rebooking we were on standby for this flight and got the last seats on the aircraft.

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