AEROLINEAS ARGENTINAS  Passenger Reviews and Customer Trip Reports

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AEROLINEAS ARGENTINAS customer review :  2 September 2009 : by A Barlow   (Australia)

They may offer cheaper fares from Sydney to Buenos Aries than but it is simply not worth it. Our flight to Buenos Aries was delayed 8 hours with no communication before we got to the airport. Our flight back to Sydney was then delayed for 4 days and then only took us to Auckland - and not Sydney as per our boarding pass. Thank goodness for Air New Zealand who got us back to Sydney albeit the next day. We flew on six internal flights in Argentina all were delayed! The crew on international flights were very inattentive and acted like they did not want to be there. Entertainment on the flight was pretty much non existant - big old TV screens in the cabin that were discoloured and very hard to watch. The food and beverages when they were served (which was not often) very poor. The aircraft was not well maintained, made strange noises and was dirty - all in all quite a disappointing experience. Thank goodness this experience with the airline did not dampen the great time we had in Argentina!

AEROLINEAS ARGENTINAS customer review :  25 August 2009 : by Sheila Williams   (USA)

Miami to Buenos Aires was 7+ hours late leaving. The 7pm flight finally left at around 3am. Our trip to Asuncion took a total of 27 hours from the time we left home to arriving in Asuncion. Dinner at the airport in Miami was provided. Returning a week later we were told at about 12 noon on Saturday in Asuncion that our flight from BA to Miami was delayed. Our luggage was checked through and we went to BA. After hours at the airport we were bused to a hotel in BA and allowed to sleep until 2 a.m. Remember, no luggage. We're in the same clothes, no amenities for 2 days. The flight finally leaves at 7 a.m. Sunday. From the time we left Asuncion until we got to Miami was a total of 27 hours again. They are consistent! I would never voluntarily fly the airline again.

AEROLINEAS ARGENTINAS customer review :  16 July 2009 : by B Wolska   (Australia)

Never choose this airline on the Sydney Buenos Aires route in particular. On our way to S America, the flight was delayed 9 hours - on the way back it was cancelled and we had to take a flight two days later. Crew very unattentive, food terrible, a small croissant for breakfast and nothing for 9 hours - could do with a nice cup of tea, but crew disappeared behind a curtain and slept throughout these 9 hours. Crew's big suit cases were placed loose on the last rows of seats, some opened for the ease of the crew to access their clothes! Imagine if the plane dropped with turbulance.

AEROLINEAS ARGENTINAS customer review :  16 July 2009 : by D Mane  (New Zealand)

Unsatisfactory. From a parent sending an unaccompanied child from Auckland to Sydney to return 1 week later. Before leaving New Zealand for a 7 day holiday, my sons flight was abruptly delayed by 24 hours. On day of departure once checked in and accompanied through departure, flight delayed by 1 hour. Child seated by plane galley so could be continuously sighted and next to a window then rudely removed so as to seat a family (what child has the courage at 9 to say no!). So plane arrives late to Sydney. Return flight 6 days later delayed by 3 hours, my 9 year old unimpressed - its the 1st time he's travelled out of our home country so Aerolineas Argentinas get your stuff sorted. Will not use this airline again no matter how inexpensive.

AEROLINEAS ARGENTINAS customer review :  16 July 2009 : by N Lopez  (USA)

Why you should avoid Aerolineas Argentinas. Broken down seat cushions, movies on old two color TV monitors. Tiny, cold food portions and you can't have a second drink. Delays, taking off - whenever. Attendants reluctant to offer any service. A fellow traveler that's been ripped off too many time by his fellow countrymen.

AEROLINEAS ARGENTINAS customer review :  23 June 2009 : by M Mason  (Australia)

They are cheap but pay the extra and go with someone else. Sydney - Auckland - Buenos Aires. 2 hours late to board then we sat on the tarmac for an hour while about 5 engineers sorted the engines. Food and service was terrible. Warm beer. Had to get up and go the galley to get drinks because the attendants wouldn't respond to the buzzers. The seat in front of me wouldn't stay in an upright position. Old plane, some of the panels were held up with tape. The return trip was just as bad - 3 hours late. They played the same 2 movies 3 times.

AEROLINEAS ARGENTINAS customer review :  16 June 2009 : by E Dmitriev  (Norway)

MAD-EZE-MAD. Cheapest non-stop flight between Europe and Argentina. Good cabin service. On the downside - during both flights the cabin electrical supply malfunctioned, so the lunch, dinner and most importantly breakfast on the return way were canceled. This was really bad, as without breakfast we had to search for breakfast in local hotels. No in-flight entertainment, some old TV's were suspended in aisles, but powered off.

AEROLINEAS ARGENTINAS review :  16 May 2009 : by Ton van der Velden  (Netherlands)

Puerto Iguazu-EAP and EZE-Ushuaia economy. I was supposed to fly to and from AEP but flight to Ushuaia was changed to EZE about 2 weeks before my flight. Puerto Iguazu is a very small airport, just 6 flights a day, all to BA, but has internet terminals so I could pleasantly spend my waiting time. Flight was on time, good space, enjoyable. Flight to Ushuaia was half full on a Saturday in March. I enjoyed it and it was on time. Quite a good airline, despite it's bad reputation and changing my flights 3 times. I had a feeling I should stay overnight in Buenos Aires and not try to fly IGU-EAP-USH in one day and that was a great idea. A taxi to EZE was way over-priced though. Should not be more than 100 Peso but was 200. Be careful with whom you go.

AEROLINEAS ARGENTINAS review :  10 May 2009 : by M Blanco  (Brazil)

GRU-EZE-GRU, AEP-UHS-FTE-AEP. Of theses 5 flights only 1 was delayed over 25 minutes. Aircraft despite old is confortable (737-500 on the EZE GRU route had leather seats and good legroom). Ithink is a very good airline for its price it's almost half the price ofothers on GRU-EZE route.

AEROLINEAS ARGENTINAS review :  6 May 2009 : by H Coultrup  (UK)

Just got back from a return trip from Madrid to Buenos Aires. EZE Terminal B is an embarrassment. Hopelessly small for the needs of a 747-400. Zero ground facilities that I could see. Smokers areas not enclosed off, so you have to breath the shared air. I was sitting right next to boarding door so quickly to my seat. But throughout the flight I had to endure the awful smell from the toilet of sewage. No entertainment throughout the flight. Wasn't even offered a pair of headphones to watch the movie that I couldn't view on the old TV too far to see. Steward service slow and through the middle part of the flight when people were sleeping, nowhere to be seen. When I did manage to grab a passing stewardess, I requested a drink which of course, did not come. Food was an embarrassment. Breakfast consisted of a cheap fruit salad, one small roll and one small croissant - both as pathetically small as you can imagine. With one container of soft cheese should your appetite have been wetted by such delicacies. No alcoholic beverages apart from a small beer. To put it into context, I took a connecting flight from Madrid to London and was offered anything that I wanted for a 1.5hr flight. But nothing for the 12hr one from Buenos Aires to Madrid. I can't think of one saving grace. The captain didn't even make any announcements. Total contempt by all to all throughout. No matter what the price difference, avoid this airline as much as you can. It's worth the extra to go with someone else. I rate them as 1 only because I arrived at my destination alive. Other than that, I would have given a zero.

AEROLINEAS ARGENTINAS review : 7 April 2009 : by H Arthu

Customer Rating : 3/5

RIO-EZE-AKL and no problems. RIO-EZE on a 737-500. Slightly older but flight smooth, food was OK and service fine. EZE-AKL on A340-200. Again the seats were a little worn, one of the tv screens mounted to the roof showing the flight path kept flickering but food was what you'd expect from an airline. Aerolineas changed my flight once or twice in the 7 months that I had booked it, but nothing to really inconvenience me. At the end of the day they were approximately $500US cheaper than the only other real alternative (LAN) and that was a good enough reason for me.

AEROLINEAS ARGENTINAS review : 19 March 2009 : by R Morgan

Customer Rating : 3/5

Trelew to Buenos Aires (AEP) ticket booked in advance on line. Expensive comparing with European prices for flights of one hour 35 minutes duration, but Aerolineas Argentinas have the monopoly on this route. Plane was an old MD83 looked well kept and maintained. The announcement before take off said the flight was going to Buenos Aires EZE and not Buenos Aires AEP as booked, this was a surprise to say the least! They had sent an e mail 14 hours before the flight advising this schedule change, but I had not accessed my e mail. Plane was about 25% full and we had plenty of room with the exit seats. Sandwich and drink provided no complaints other than the 120 peso taxi fare to central Buenos Aires!

AEROLINEAS ARGENTINAS review : 17 March 2009 : by Guillermo Liwszyc

Customer Rating : 4/5

EZE-MIA and return. Check in at Aerolineas own revamped terminal in Buenos Aires was a blessing compared to the hullabaloo at nearby terminal B (all other carriers). Only AR flights to MIA and FCO were departing at that time. No queues either at immigration nor security. Relaxed boarding and departure on time. Airbus 340-200 with very good legroom and seat recline (as it used to be loong time ago). Business upgrades galore for all friends, relatives or staff of AR. It seems they have been on the rise since the announced re-nationalization of the airline. Freshly sealed blankets. More than an hour after departure the drinks trolley appeared, soon followed by supper. A choice of pasta or chicken was offered. I asked for the chicken and it was a whole breast, tender with nice vegetables as a side order. Unfortunately one of the two TV screens in that section of the plane was not working and the music programme was basic, but it works for an overnight 8 hour flight when you want to sleep. Crew was almost friendly. Sweet and salty snacks/drinks were available in the galley. Toilets kept clean during the flight and stocked with hand lotion and eau de cologne. A cold breakfast was served before landing. A hot towel would be welcome and a pair of socks/eye shades would be appreciated. The return leg was similar, but the crew did their job and nothing else. Check in at MIA very fast. Verdict: after so many negative comments I expected the worst. I only booked them because of the non stop flight, convenient departure times and above all a huge price difference and was surprised. True, it is not very difficult to beat US carriers, but AR was better than most Western European airlines on that flight. A case of an airline recovering its former glory? Excellent value for money.

AEROLINEAS ARGENTINAS review : 28 January 2009 : by J Millar

Customer Rating : 1/5

I can't believe there isn't a plethora of reviews on the 28th Dec 2008 flight from Sydney to Auckland - a flight which was meant to leave at 8.45am and finally tried to depart at 6.15pm. A punctured brake fluid hose saw the plane return to the gate. We finally left the airport at 9.30pm- not for Auckland, but for the Mercure hotel. This flight finally departed at 3.30pm on the 29th. During the experience, not one Aerolineas Argentinas staff spoke to passengers, either in the airport or on the plane - that was left to Qantas ground staff! The return flight was a little better - only 3 hours delay, however, during take-off ice crystals covered us from the air-conditioning vents, which was a scary experience - never again!

AEROLINEAS ARGENTINAS review : 26 January 2009 : by Uwe Luedemann

Customer Rating : 3/5

Aerolineas Argentinas with a group of 20 german friends many times last months for holidays in Economy Class. From Buenos Aires (AEP and EZE) to Iguazu and back, to El Calafate and back as well as to Santiago de Chile. All flights in time, planes (B737-500 and MD88) were old but in good condition and clean. Most crews were friendly. Served simple snacks and drinks and luggage always at our destinations. Recommend Aerolineas Argentinas for domestic flights.

AEROLINEAS ARGENTINAS review : 25 January 2009 : by Steve Flint

Customer Rating : 4/5

AEP to Iguazu rtn, followed by AEP - Neuquen rtn. I found the experience fine; pleasant cabin crew, on-time departures/arrivals. Free basic catering (tea/coffee/soft drinks/sandwich or cake) and, although planes are old, refurbished interiors in some, but tatty on others. My key comparison for Aerolineas Argentinas was flights in economy MAN-CPH-ARN with SAS. Some of the SAS sectors were on aircraft as old as the Aerolineas Argentinas ones and there was zero service on SAS - 3 euros for a small bottle of water. So, I put Aerolineas Argentinas ahead of some European and most US airlines on domestic/short haul flights. I cannot comment on long haul Aerolineas Argentinas flights.