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Aegean Airlines Passenger Reviews and Aegean Airlines Customer Trip Reports



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AEGEAN AIRLINES customer review :  15 October 2011 by R Chalmers   (UK)

 

Trip Rating :  8/10

Score 1=8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-ATH-LHR Business Class. Flight was comfortable with reasonably good service. On return trip, breakfast was extremely good - much better than the lunch on the outward leg. No significant delays even though Greek ATC was working to rule.


AEGEAN AIRLINES customer review :  15 October 2011 by R Chalmers   (UK)

 

Trip Rating :  8/10

Score 1=8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Athens-Chios-Athens Economy. Despite this being only a 20 minute flight it's operated by an A320. Very few passengers on it on outward leg but quite busy on return with large number of pax transiting Athens en route to US and Canada having been back home for summer. Service was okay - early morning flight so we were offered coffee/ soft drink and chocolate croissant. Check in at Athens was very efficient. Chios is the smallest airport I have experienced but everything went very smoothly - even in a very cramped check in area, there was no long delay getting luggage checked in and boarding cards issued.


AEGEAN AIRLINES customer review :  14 October 2011 by P Demosthenous   (Cyprus)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Staff excellent, customer service oriented, meals are good and the planes are new. The seats are comfortable and lounge in Athens has a smoking area that is not packed.


AEGEAN AIRLINES customer review :  26 September 2011 by Lee Melbourn   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

I flew 4 flights with them over the summer and everyone of them was delayed. I am aware there are air traffic control restrictions so may not be the airlines fault. However I feel they are crafty as we were just getting up to a 3 hour delay when they boarded us, only to sit on the plane for ages so they would not have to pay any compensation. On the plus side, the fleet is modern and new. On all but one of the flights, the cabin crew were helpful, smart and smiling. I found the food to be adequate although no choice. You can check in online 48 hours before the flight and also book emergency row seats for no extra charge.


AEGEAN AIRLINES customer review :  18 September 2011 by I Giannakis   (Greece)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I have often flown Aegean and I always look forward to. Nice service, only bad thing - occasionally you book with Aegean and end up having a return flight or a second leg with an inferior company. Make sure you check what connections and return flights are involved.


AEGEAN AIRLINES customer review :  16 September 2011 by A Zabetas   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-ATH-LHR. Super Flight, great crew, I was even offered a chance to see the captain. Great movie and lovely food, good choice of duty free items, lounge was comfortable.


AEGEAN AIRLINES customer review :  13 September 2011 by G White   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-ATH-JMK. Bags were transferred seamlessly at Athens, which was my main concern. LHR-ATH flight was smooth, cabin lighting could have been dimmed with one meal/trolley service for the flight, food was served quickly however and the cabin crew were extremely friendly. ATH-JMK was the quickest flight I've ever done and by the time they handed out the drinks, they were grabbing them back for landing. Overall a pleasant flying experience, helped by the open selection on booking seats (I got exit rows) and the ability to check in 48 hrs before. My one criticism, is when doing cabin announcements, they speak English so quickly, that you do not always hear/understand what is being said.


AEGEAN AIRLINES customer review :  2 September 2011 by Nigel Chism   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-ATH-CFU return. Good planes, seats and food. All on time. Let down only by the crew, who though very glamorous were a bit clueless. On both long legs I attempted to get a second drink - all met with nods and smiles - to no avail. The Business lounge in Athens was good.


AEGEAN AIRLINES customer review :  1 September 2011 by M Kyriakides   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-LCA return in Economy. Cabin crew were attentive and professional. The food was tasteful and drinks distributed 3 times during the flight. Punctual, latest aircraft, clean.


AEGEAN AIRLINES customer review :  13 August 2011 by Fabrizio Massimo   (Italy)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Professional service. There was a delay of 1 hour from Crete to Athens however we received a voucher for a free domestic flight.


AEGEAN AIRLINES customer review :  13 August 2011 by Akram El Dimerdash   (Egypt)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

CAI-ATH-CAI. Flight was on time, ground handling efficient. The flight was operated by the small ARJ Aircraft, the Crew was inefficient and rude. Meals were below average.


AEGEAN AIRLINES customer review :  5 August 2011 by Konstantinos Tsolos   (Greece)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Athens - Heathrow route. Arrived at terminal 1 30mins late due to air traffic. Had another 2.5 hrs to collect baggage and check in at terminal 5 for a domestic flight on BA. A fast walk to the baggage claim took about 20mins and thereafter waited another 30mins for the baggage to arrive. By the time someone accepted us at one of the many empty counters it was already too late. We missed our connection, I strongly recommend allowing at least 4 hrs to connect from terminal 1 to 5. The airline itself is very good. Clean and new A321, friendly flight crew and free drinks onboard, meal was average.


AEGEAN AIRLINES customer review :  3 August 2011 by J Dionisiou   (Greece)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I fly around 10 times each year to domestic and European destinations, Aegean is my preferred airline for many years now, I never had a problem except once where there was a delay of 1hr but they issued a free ticket for me and my wife so I can't complain. Aircraft's always clean, stuff friendly and kind. They are a top airline with very good service.


AEGEAN AIRLINES customer review :  7 July 2011 by Z Evans   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ATH-SKG, ATH-AXD, ATH-JMK. Aegean was quite good: flight attendants were nice, food was OK, the pilot was good when he explained to us that we would be delayed. The only problem was there wasn't enough room for my bag on the plane so somehow it ended up in security and it took 1/2 hr to find it!


AEGEAN AIRLINES customer review :  1 July 2011 by J Kramer   (Germany)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SKG-STR A320. Everything worked well despite air traffic control strikes in Greece. It was anyway one of the best medium-haul flights. Online-Check-In efficient, baggage-drop-off at the counter - no queues. We had to leave Thessalonika before 6pm because of the strikes. Plane arrived late so they really did a good job to turn the plane around in 20 mins. Cabin clean, proper looking. Comfortable seating. Great service with a warm meal and a wide choice of beverages. Staff unbelievably friendly and helpful. Arrived on time. Great!


AEGEAN AIRLINES customer review :  27 June 2011 by M Ogden   (Australia)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Paris CDG-Athens. Arrived early at the checkin counter to be told to go away as I was 30 mins early, when we did check in there was a queue and things were really slow due to being a terminal. Then because we had excess baggage (which took 20 mins to determine), we had to pay at another counter...20 mins to do that!!!! Then back to checkin counter for another 30 mins delay. All in all, after arriving 2.8 hrs before flight departure, we got to the departure gate 20 mins before boarding. A complete and utter shambles. Flight though was excellent! Cabin crew were attentive, meal good and aircraft/cabin condition clean and modern.


AEGEAN AIRLINES customer review :  9 June 2011 by Jonathan Hui   (Hong Kong)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ATH-LHR, on A321. Toys were given out to kids before take off. Many passengers had ordered special diets but FA managed to deliver our meals as quick as possible. Always ask if you need a second bread. Hot meal with one choice (beef brisket with rice) and I am amazed how they prepare such a Hong Kong style cuisine! Seats 3x3, not very spacious, but good enough for flights less than 4 hours.


AEGEAN AIRLINES customer review :  7 June 2011 by P Constantinides   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

London Heathrow - Larnaca. I found Aegean's price reasonable and A320 was very comfortable. The crew were happy to help and free meals were included which was nice. Great that Heathrow Terminal 4 is used too. Cannot fault.


AEGEAN AIRLINES customer review :  30 May 2011 by G Despotou   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ATH-LHR economy. Very comfortable seats, excellent meal, clean and new aircraft and in-flight entertainment. Frequent flyer department are sometimes a bit difficult to deal with, and I would have liked more in-flight information from the flight deck. Definitely value for money for a direct flight.


AEGEAN AIRLINES customer review :  24 May 2011 by A Douas   (Greece)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ATH-LHR A321 new and clean . Sat in row 4A, perhaps too far front as the you cant see the TV screen at all due to the fact it is placed on the Business Class Divider (first 3 rows are business class). Flight well priced and I like the fact that their tickets are changable by paying a small fee. The food was fine, but portions were too small. Asked for a second meal, which was provided after 5 minutes. The luggage collection landing in Heathrow was too slow and took forever. Despite these small issues Aegean Airlines is an airline that I enjoy flying with and the best choice by far out of Athens.


AEGEAN AIRLINES customer review :  23 March 2011 by Konstantinos Zouganelis   (Belgium)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Have travelled with Aegean a number of times already and service is impeccable. Ground crew eager to help and facilitate, flights on time, comfortable journeys with nice meals on board.


AEGEAN AIRLINES customer review :  17 March 2011 by F Dellera   (Italy)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MXP-ATH in Economy class. Excellent onboard service and some of the best airline meals. The flight attendants were nice and professionally handled a medical emergency right after landing.


AEGEAN AIRLINES customer review :  7 February 2011 by A Grotenhuis   (Netherlands)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Have made several flights with Aegean Airlines in the past year. It was very good value for money. Flights mostly on time, inflight service exceptional and friendly FA's. Helpful ground staff. Overall, this will be my preferred carrier to Greece.


AEGEAN AIRLINES customer review :  9 January 2011 by P Thiebot   (France)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CDG TO ATH. Very pleasant flight, on time, new A320, film with french translation, earphone was free. Food hot and excellent. Crew were helpful. Very nice experience.


AEGEAN AIRLINES customer review :  30 December 2010 by I Polymeros   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

This airline was very helpful during a very difficult time. They did not deliberately increase their prices during the mad panic caused by the bad weather in Europe in the days before Christmas. My original booking to travel London to Athens was with KLM and then I was passed to Air France. Neither of them could organize things properly and after endless problems it took them 4 days to get me only as far as Paris with no hope of leaving for at least a day. Aegean came to my rescue and even though they also took off late they made sure I did not miss my next flight with them to a Greek island. During this 4 day nightmare I had to rebook my domestic flight several times with Aegean and they were very accommodating.


AEGEAN AIRLINES customer review :  27 November 2010 by David Jones   (Spain)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

IST-ATH-SKG Business. Very good airline, clean planes both on time, friendly cabin crew. Got a hot meal on the IST-ATH flight but didnīt have time to finish it due to short length of flight, stewardess very apologetic. Will definitely fly them again.


AEGEAN AIRLINES customer review :  25 November 2010 by Steven Bower   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-ATH-LHR, very friendly cabin crew, reasonably good food. Very satisfactory experience.


AEGEAN AIRLINES customer review :  31 August 2010 by T Gupta   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-ATH-HER return. The seats were more comfy and planes were clean and tidy. The staff were nice and friendly. The food was extremely nice although you do not get a choice. All this was complimentary.


AEGEAN AIRLINES customer review :  20 August 2010 by C Baez   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Istanbul to Athens - the best flight with the most courteous flight attendants I have flown in the past 20 years. Keep up the excellent service.


AEGEAN AIRLINES customer review :  11 August 2010 by D East   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-ATH return. Crew very friendly and efficient. Food fine - greek oriented cuisine, with complementary drinks. Seats comfortable, reasonable legroom. As we had young children, check in staff put priority labels on our bags for us. My only minor complaints would be at Heathrow, they have just 3 or so desks, and only open these a couple of hours or so before departure, so you have to queue up to check the bags in - web check in is not that straightforward - I was unable to check us all in together, but had to do it as 4 separate check ins. Also, unable to purchase a ticket online for my son as he was 1yr old at time of booking but 2yrs old when flying, and their website could not handle that. Otherwise, a very pleasant start and finish to our holiday.


AEGEAN AIRLINES customer review :  10 August 2010 by Jess Hill   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Athens to Santorini. Aegean have a modern fleet of mostly A320s. The flight was short but efficient. Seats comfortable. Business lounge in Athens is small but has a great variety of food.


AEGEAN AIRLINES customer review :  16 July 2010 by Ron Kuhlmann   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

MUC-ATH. The seating was standard European Business with the middle seat blocked. The highlight of the flight was the meal, which was a pasta dish with shrimp, calamari and tomato sauce - simply excellent. Friendly crew and good service as well as the meal.


AEGEAN AIRLINES customer review :  21 June 2010 by A Caltabiano   (Italy)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ATH to FRA. Nice, clean A320, polite and smiling crew. Service consisted of nice hot dish (unusual these days for short haul) and dessert, Just one round of drinks (wine and beers available free of charge), but those who asked were served a second one with a smile. Crew perhaps a bit too tolerant with passengers who did not respect the seat belt sign during taxiing. .


AEGEAN AIRLINES customer review :  8 June 2010 by H Stolowy   (France)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CDG-ATH-HER return. Very good flights. New aircraft. Hot food and entertainment.


AEGEAN AIRLINES customer review :  29 May 2010 by David Ellis   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-ATH-LHR. Booked at the last minute because of the BA strike. BMI lounge excellent at T1, Swissport lounge at Athens almost as good. Modern, clean A321-200, seats 2A/C outbound & 1D/F inbound. FAs excellent. Food service rather rushed outbound with no pre-lunch drinks and no offer of champagne pre take-off. Food average quality but good to have the Greek accent. Food service and quality similar inbound and still no sign of champagne. IFE unusually provided on a 4 hr flight but consisted of just a single film on overhead drop-down LCD screens. Priority baggage return worked remarkably well both outbound and inbound, and the general efficiency of the new Athens airport was a delight. Overall, a good product.


AEGEAN AIRLINES customer review :  20 April 2010 by N Carrera   (Cyprus)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Customer support uninterested and never answer emails (despite the fact that I am a Gold card holder). Only contracted lounge in ATH if you are flying extra-Schengen. Unacceptable for the largest carrier in Greece since two of the most popular destinations are extra-Schengen: London and Larnaca. Some of the flight attendants have the nasty habit of ignoring passengers and thereby forgetting to bring drinks or meals to some. Hidden charges - this is not a no- frills airline, yet you get charged for booking your flight online (10 EUR), there is no way around this fee, as if you buy it over the phone you pay as well, if you buy at their ticket desk as well.


AEGEAN AIRLINES customer review :  6 March 2010 by H Economu   (Greece)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Athens - Tel Aviv return. The price was fair, flight was pleasant, staff polite, cabin clean, the food very average as usual!


AEGEAN AIRLINES customer review :  19 January 2010 by J Depaepe   (Belgium)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BRU-ATH-BRU. Both flights very nice, new aircraft, on time, decent food (hot meal), with entertainment and this on a 2.5 hour flight.


AEGEAN AIRLINES customer review :  14 January 2010 by Dimitrios Zikos   (Germany)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

I have travelled many times with Aegean Airlines, from Berlin to Athens, Athens to Larnaca but also in domestic flights in Greece. In general I would say that it is a very good company, as long as everything goes well and you DONT need anything from the customer support. In that case you have to wait for hours (sometimes days) for someone to pick up the phone, quite often to tell you that she/he is not competent to respond to your question and as such your call will be forwarded. Surprisingly 9 out of 10 times nobody will pick up the forwarded call. Another malicious trick they are doing is saying that you should wait for the responsible person to call you. Something that may happen after a week or so, if you get lucky. They also have the bad habit of not informing the passengers for delays or other unexpected event that may jeopardise the trip. I missed a flight once (one of the very few that departed that day) because the advice of the Athens airport information desk (Aegean did not pick up the phone or the line was busy from 9 in the morning till midnight) to to my question if the flight will be delayed-cancelled or not, was to go at the airport four o'clock in the morning and hope that the flight will take place, otherwise ask the Aegean people there. I didn't risk it. As a result I was waiting 4 months to get the taxes from the ticket back. There are also hidden charges, as using the internet to book tickets involves a fee, the same applies though if you book the tickets by phone.


AEGEAN AIRLINES customer review :  9 January 2010 by Charlie Lewis   (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I recently flew from Athens to Milan. One extra bag cost 325 Euro. I could have purchased two tickets providing for two adults with bags for each less expensive. The counter agents were disinterested and responded to each other in Greek which I do not understand. This practice is unreasonable and unacceptable.


AEGEAN AIRLINES customer review :  6 January 2010 by George Vrontos   (Greece)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ATH-IST, on a new A320 (there is a possibility of e-check-in or mobile phone check-in). personally I am not using those services. I prefer the traditional check-in line which was convenient and not crowded. The service was nice, the crew was friendly but when I asked for a newspaper the flight attendant took a note of my seat; but she never brought me the newspaper, (may be they run out of newspapers because they had lot of people in business class). In the returned flight the flight attendant noticed my seat and then she brought the newspaper to me. There was no IFF but on overhead screen you could see the map of the flight and flight information. Food was nice with selection of wine or beer. Both flights on time and about 60% full. On the return flight they had time for duty free trolley.


AEGEAN AIRLINES customer review :  4 December 2009 : by Jieyuan Shen   (China)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Self Check-in is easy for use, but unfortunately not cover most abroad airport (e.g., CDG, France). Manual Check-in is a little slow. Meal is very good even for economy class. The staff attitude and friendliness is impressive. And the flight is very comfortable.


AEGEAN AIRLINES customer review :  25 November 2009 : by Vasilis Mintzolis   (Greece)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ATH-LHR on A321 was great with nice inflight entertainment. Food average and crew professional.




 
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